the ashley guide Practical help to build your business
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it’s your business As a skilled contractor you know your day to day business. You are the expert when it comes to the electrical installation. When you are called in to do a job you do it safely and professionally. Unfortunately for you there are any number of local electricians around. Some are just as competent, but some are cowboys who are always willing to undercut you on price. MORE OR LESS MONEY? This means that to win business you often have to be cheaper than the next guy. Right? Well not necessarily, there is a way that you can rise above the crowd and improve your margins too.
“Down to earth and practical, it combines sound business sense with every day practical help for the electrician working in the home.” Richard Mumford, Editor Professional Electrician & Installer
“As a progressive and expanding business, we found the content of the booklet tremendously useful.” John Finney, Managing Director, Finney Electricals – D George Ltd
The aim of this guide is to help you sell your skills and knowledge so that you are seen less as a sparks and more as a respected professional electrician. People will pay for the peace of mind of dealing with a welltrained contractor. We will not blind you with marketing science or the latest sales jargon but merely offer some sound common sense practical tips. Indeed you may find that you are already doing some of the things suggested, in which case think of this guide as a sales health check. Your business will never look back.
Sell yourself and gain respect for your skills.
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how to use this ashley guide “The Ashley Guide is invaluable for any electrical business dealing in the domestic sector who wants to stand out from the crowd.” Rob Beeston, Contracts Supervisor, Jones and Gough Electrical Ltd – Telford
There are four sections in this guide. In section 1 (pages 4-8) we offer some marketing and sales tips to help you and your company win more profitable work. There is no mystical dark secret to marketing and selling effectively. It is simply applied common sense. Section 2 (pages 9-24) helps you sell more wiring accessories of a higher value to both the homeowner and housebuilder. It takes you on a guided tour of the home’s electrical and data needs. Room by room it explains how many power and data outlets are needed and where. Importantly both housebuilders and homeowners are more aware about interior design. This affects both the number and positioning of sockets in the home. It is also an opportunity for you to sell higher value decorative accessories. Interior designer Jo-Anne Wright provides some vital insight and tips. Section 3 (pages 25-28) will help you sell to the homeowner and/or housebuilder. It provides you with a checklist and an assessment for the home. Think of it as an electrical MOT for the house – we think it will provide a useful selling tool for your company.
Finally section 4 (pages 29-31) details the comprehensive range of Ashley products available. It provides everything you need to delight your customer with a house suitable for the needs of the 21st century.
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a trend towards more business We all know about the internet revolution, the growth of home PCs and the explosion of electrical appliances in the modern home. These and other trends mean that every time you step over a doorstep there is a potential to sell more product and expertise. Simply being aware of these changes will have a profitable impact on your business. ●
Demand for more electrical appliances, home entertainment and PCs. This impacts on the number of power and data sockets needed. Ideally you may also be able to replace the consumer unit and add more outgoing ways with separate circuits for the kitchen, immersion heater and electric shower.
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More house moves are predicted. People are most likely to consider an electrical refurbishment when they redecorate, which they often do just after moving in. Watch out for “For Sale” and even better “Sold” signs. Make a note of the address and leaflet drop or write a “Dear Homeowner” letter about adding more sockets or a safety inspection.
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Increased demand for four or more bedroom houses. Often owned by professionals, who usually have more electrical appliances and therefore need more sockets. If they don’t already have them, suggest making the small bedroom a home office and/or consider provision for a PC in a teenager’s bedroom see page 21.
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With interior decoration growing in importance, the demand for more and subtle lighting is growing. By suggesting or installing junction boxes you open up the possibility of extending the scheme and including spotlights or wall washers. You should also think about more socket outlets for free standing table lamps see section 2 “room by room guide” (pages 9-24). Consider using dimmers and suggesting higher value decorative accessories – see section 2.
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Increasing elderly population. People are living longer and enjoying better health and mobility than ever before. Older people have their own particular needs – see “getting to know your customer” on page 5.
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More and more people are homeworking. Increasing congestion on the roads and constantly improving technology means that more people are opting to work from home – see installation and design tips for the home office/study in section 2 on page 21.
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Modern consumer units offer more protection.
marketing and sales tips
getting to know your customer If you know your customer you’ll find it easier to assess their electrical needs. But remember your customer may be the homeowner, landlord or tenant. For new build, ask the housebuilder who they are hoping to sell to: single professionals, young couples, families with children, or elderly people. Similarly for landlords ask who the tenants are likely to be. If you are doing a refurbishment, perhaps a rewire then it is up to you to ask questions and listen. Put yourself in the customer’s shoes and think about what they need. Remember that people generally: ● are afraid of electrical installations and don’t want to do it themselves ●
want reassurance that their household wiring is sound
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think that electrical work is expensive – so try leaving a price list for reassurance.
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value a good electrician who responds quickly.
Customers can be grouped according to their likely needs: Younger professional people (20 - 35 yrs) will tend to be more interested in aesthetics and leisure. Use section 3 to help sell design tips – suggest using decorative wiring accessories and think about lighting and extra sockets (for table lamps, Hi Fi etc). Older professionals with a family (35 - 45 yrs old) may well need a home office, teenagers may demand a PC with a link to the internet and there are likely to be a lot of
expensive electrical appliances. Demand for convenience suggests plenty of socket outlets positioned in the right places – see section 3. There may also be an opportunity to upgrade the consumer unit and include control devices – digital timers for switching lighting circuits when on holiday, for example. Generally older people (50+) are most concerned about safety. Market research shows that the majority have had first hand experience of circuit failure and believe that they can’t repair an electrical fault themselves. They are also worried about the high cost of repairs. If you respond quickly and are open about your prices (try leaving a price list) you will build a good reputation. Such people would also respond well to a free visual safety inspection. Generally landlords will be concerned about safety so electrical inspections, installation of split load consumer units and similar issues will be important. Knowing who the tenants are will also help you advise the landlords about their customers’ electrical needs.
section 1 marketing and sales tips
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trust and confidence People do business with those they know and trust. Wouldn’t it be great if when asked to recommend a good electrician, your name and company was top of your customer’s list?
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“Word of mouth” is the most effective sales and marketing tool available to you. By responding rapidly and acting as part installer part adviser you have started the ball rolling. You want to become the friendly expert that the homeowner always thinks of and recommends for electrical work. Below is a simple checklist of points that will create a positive impression of your business.
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Answer the telephone politely and cheerfully. Smile - you can hear the difference. Identify the name of your company, something along the lines of “Good morning, abc electricians.” Find out what the caller wants so that you are prepared when you visit.
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Make the most of your van. Is it clean and does it clearly display the name of your company and telephone number on the side?
Consider both your own and your employee’s appearance. Smart but practical workwear will create confidence. A smart sweatshirt and polo shirt with your company’s name embroidered or printed on it does not cost much. ●
If you are checking or quoting for a large job, either new build or perhaps a rewire, then come with a smart clipboard and a prepared checklist – like our own on pages 25-28. Have a quote sheet handy that you can write details on and then back this up with a written quotation posted the following day. If a deposit is needed, a receipt should be provided on headed paper, preferably typed and signed.
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Have a pre-prepared price list or perhaps a menu of costs that you can leave. This helps offset the misconception that all electrical work is expensive, and you may be asked to do some additional work while you are on site.
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After sales service is vital to delight a customer. Either leave them with a simple questionnaire and a stamped addressed envelope or follow up with a courtesy telephone call 2-3 days after the job. Even if the questionnaire is not filled out it creates an impression of professionalism and might lead to future referrals in that neighbourhood. If you are working on a new build can you leave such a questionnaire in the homeowner’s pack?
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marketing and sales tips
generating business Just look through Yellow Pages and you will see that there is any number of local electricians in your area. When somebody needs some electrical work how can you make sure that you are on his or her list.
There are several ways to promote your business locally and win more and repeat business. Below are some suggestions.
ADVERTISING AND PROMOTIONS ●
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Local advertising. People in your local area must know who you are and how to contact you. Make sure you are in local directories such as Yellow Pages and Thomsons. There are also several forms of free or low cost adverts such as a card in local shop windows. Classified ads in local newspapers are also low cost and do yield results. Above all monitor what works and what does not.
Local PR. Local radio shows and papers are often after local businesses to sponsor, appear on or write an advice column. Think about some subjects of interest to the homeowner and then approach your local newspaper or radio producer. Topics may include, does your house need rewiring, under socketed homes or security. You may also offer the editor a competition and provide a free electrical inspection as a prize. If you are lucky the newspaper may let you have the names and addresses of all the applicants – a ready made mailing list of those who may need electrical work! ●
Signage. Make sure your van is clearly labelled with your company name and telephone number, and keep it clean. It is also worth while having signage above your premises so that the locals know where you are and who you are.
DIRECT MAIL ●
Build up a database on a PC of past customers with details of when jobs were done. Use the database to target repeat business from already delighted customers. Aim to mailshot your database every 3-4 months. Your first mailshot may be about safety tips, a second about convenience and design and so on. Always leave a telephone number for further advice. Keep your database updated annually, note who contacts you and who does not respond. If you get no response from an individual after two years delete them off the list.
section 1 marketing and sales tips
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generating business
continued
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Houses more than 20 years old are more likely to need refurbishment work. Either write a “Dear Homeowner” letter or produce a leaflet and door drop these properties within your area. Repeat the exercise with a different sales message after six months such as those mentioned for the mailshot previously.
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Happy customers may agree to feature in testimonials along the line of “Mrs Smith at No 17 Acarcia Road was delighted ....” which you can use in letters or leaflets. Remember – word of mouth works.
OTHER IDEAS ●
To gain the trust of customers, both existing and potential, make sure that your company is badged in as many approved schemes as possible – such as ECA/NICEIC approval, the AA contractors scheme. If they produce material for the homeowner, is there a space for you to stamp your company’s name and telephone number on the back? If so use such material as a mailshot, or door drop with a covering letter. ●
If you offer 24 hour emergency service, promote this at every opportunity (particularly in Yellow Pages) – homeowners often don’t feel that they can get hold of an electrician in an emergency.
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Form a co-operative with other non-competing local contractors, such as plumbers and decorators to maximise everybody’s marketing efforts. If someone is having their house redecorated, it is a good time to install extra power sockets. Or vice versa, after rewiring do they need a good decorator? Also find out what promotions have worked for your fellow contractors and try it yourself.
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Leave a sticker with your contact details in every consumer unit you fit.
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Most local housebuilders will have a preferred list of suppliers. To break into this list, produce a company overview. Include information about your company – how long you have been in business, your resource (how many people you employ and how many you can hire in) references from past jobs and your client list (if you already do some work for housebuilders, housing associations or councils).
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Wherever possible, keep records of where sales leads come from – ask where the person heard about you. Over time you will learn what works and equally as important what does not.
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marketing and sales tips
room by room installation and design guide The following section offers a complete room by room guide for installing electrical accessories. Leading interior designers Jo-Anne Wright and Sarah James provide invaluable insight. “A few years ago the British were mostly traditional when it came to decorating their homes. But in these heady days of the twenty-first century and the growing interest in the internet, coupled with the deluge of Home Interest magazines and TV home make-over programmes, contemporary and hi-tech design is becoming more the norm.
Jo-Anne Wright
In the decoration schemes that follow we have shown a typical decorating scheme for a living room, a kitchen and a bedroom-come-study, along with some words which sum up these looks. If you are unsure which wiring accessory style and finish from the ikon® range to use, take a look at these decorating schemes to see which relates most closely to your customer’s room, and use the wiring accessories shown. You will then have the confidence that as well as providing an excellent quality and safe product you’re giving the customer added style. We’ve also included some designer tips, which as well as being practical should help you to offer that bit more to your customer. So, as you will see in the following pages, there is a style and finish from Ashley’s ikon® range to suit every interior, no matter which decorating or colour scheme your customer prefers.”
JO-ANNE WRIGHT - Interior Designer and Editor of Interior Designer magazine. Jo-Anne has worked on numerous prestigious projects including the refurnishing of the Canberra cruise liner, and The Prince of Wales Tower, Windsor Castle as well as exhibition stands, homes and show homes. We would like to gratefully acknowledge the help of Sarah James, an independent interior designer, in putting together Section 2 of this guide.
section 2 room by room installation and design guide
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traditional look – lounge, featuring ikon® rope e
ornate
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traditional
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room by room installation and design guide
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classic
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eleganc
edged brass/polished brass
ce
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richness
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relaxing
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comfortable section 2 room by room installation and design guide
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lounge This is the room that is dedicated to entertainment. It probably has a TV, video and Hi Fi system, not to mention table lamps and free standing uplighters.
Recommended number of socket outlets – 6-10 twin outlets (Institute of Electrical Engineers (IEE) and Copper Development Association (CDA)).
It is also the room where adaptors or extension leads are most used due to lack of sockets and poor positioning. As well as looking unsightly and creating tripping hazards they become a fire hazard if they get damaged, worn or overheated, particularly when placed under carpets.
Note: the number of outlets needed depends to some extent on the size of the room. Larger areas may require proportionately more outlets (e.g. a through-lounge).
DESIGN AND INSTALLATION TIPS ●
Assess the best place for the TV to go, and make sure you place at least two twin switched power sockets here (video, DVD, TV, computer games, uplighter, hi-fi ).
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Install multiple ariel sockets with adjacent power sockets to allow the TV to be in different positions.
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If the wallpaper on the wall where you are to install the wiring accessory is dark, use the brass fittings with the brown inserts. If it is pale, use white inserts.
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Notice your customer’s door handles. If they’re brass with a rope edged detail, point out the possibility of co-ordination with the rope edged brass range.
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If the fireplace houses an electric fire, position the power socket around the corner of the fireplace and chase the wall, so as not to give the fake coals away.
PRODUCT SELECTOR - TRADITIONAL LOOK: The home buyers market in Britain is still predominently traditional which is where the brass finishes come in. The ikon® brass finishes with white or brown inserts will tie in well with traditional decorating schemes and offer a touch of elegance and sophistication.
ikon® rope edged brass range
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room by room installation and design guide
LIGHTING TIPS ●
Install light switches by the door for the main, or ambient lighting.
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Wherever possible install dimmer switches, they are an important part of mood/effect lighting control.
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Ensure there is at least one twin switched socket on every wall, to allow for occasional lighting to be plugged in, without flexes trailing over the floor.
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When wiring up electrical accessories such as table lamps, select the flex most appropriate to the decoration scheme, eg if old and traditional use a gold or bronze silk covered twisted flex. If it is a modern room in pale colours use a white plastic flex.
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Consider using spotlights to provide directional task or accent lighting. Wall washers also provide additional interest.
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Install suitably located junction boxes to provide flexibility for future lighting change.
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Fit safety enhanced lampholders and batten lampholders, particularly for homes with children or elderly, such as from Ashley’s KLEVA range. Using these products safeguards against accidental electric shock whilst replacing lamps.
KLEVA Ashley’s safety enhanced KLEVA range of lampholders automatically disconnects power at the contacts when the lamp is removed. ●
The inner body of the lampholder is a separate moving part that rotates as the lamp is twisted into place.
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The solid switching action ensures that the contacts only become live when a lamp is fully inserted and held correctly in place by the ‘J’ slots.
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Designed and tested to comply with new British Standard BS 7895 for safety enhanced products with heat resistance up to 210oC.
Ashley’s batten lampholder.
section 2 room by room installation and design guide
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contemporary look – kitchen, featuring ikon® m
modern ● stylish ● fresh ● colourful section 2 14
room by room installation and design guide
irror chrome
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creative ● individual ● uncluttered section 2 room by room installation and design guide
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kitchen This room is probably the most under socketed in the whole house and the cause of most frustration to a homeowner. The modern kitchen has a huge number of electrical appliances that might include: fridge, freezer, washing machine, tumble dryer, dishwasher, kettle, toaster, TV, radio, food processor and the list goes on.
washing machines and tumble dryers on separate radial circuits since it allows easy automatic control by time switches for cheap rate off-peak running. This also means that they will not overload the circuit since they are on a separate radial.
Due to the expected load, it is often sensible for the kitchen and/or utility area power outlets to be on a separate radial or ring circuit. Also it is worth considering putting appliances such as dishwashers,
However you should consider the size of the kitchen, whether there is a separate utility room and the likely income of the homeowners.
Recommended number of sockets – 6 to 10 twin outlets. (IEE/CDA). Note this is for freestanding, non fixed appliances only.
DESIGN AND INSTALLATION TIPS ●
Match the finish of the electrical fittings with the decorating scheme. For clues to what will work best, match the finish to the cupboard knobs, drawer details and cooker.
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Think of all the electrical appliances used in the kitchen and allow sockets for these, and then add some more. Site the sockets conveniently above the work surface, where people can leave the item plugged in without it getting in the way. ●
If the boiler is visible, the Fused Connection Unit (FCU) should be in the same finish.
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Fixed appliances should have a flex outlet plate and an FCU. If switched FCUs are used, these should be positioned conveniently eg above the work surface. Moveable, non built in or free standing appliances must have their own dedicated socket. To avoid confusion consider using printed Ashley units e.g. “washing machine”. This printing and engraving service is available on request and there is no minimum order.
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room by room installation and design guide
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Put the flex outlet plate for the fridge, freezer, washing machine behind each appliance separately, with the isolating switch vertically above it at work surface height, not tucked away down the back of the appliance — it makes it easier to get at.
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Install unswitched sockets for the fridge and freezer - avoid turning them off by mistake.
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The cooker control switch should match the finish of the other wiring accessories used. Use a one gang double pole switch instead of a unit that combines a switch and a socket. The latter may encourage dangerous trailing leads over a heat source.
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Immersion heaters should not be connected via a plug and socket, but by a switched flex outlet. If they are fitted to storage vessels of more than 15 litres capacity, or are permanently connected to space heating appliances as part of a comprehensive heating installation, then they should be supplied by their own separate circuit.
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A double pole neon indicated switch for the immersion in the kitchen allows more convenient control. You will also need a 20A double pole switch next to the immersion heater itself.
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Light switches should be by the kitchen and rear door for convenience. Suggest multi switches for all lighting: wall, ceiling, picture, standing and table lights. Consider two way switching where appropriate.
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Install a junction box to allow for the simple installation of spot or feature lighting.
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In some instances the kitchen is becoming an informal living area, where a family may eat their meals. In such an instance it may be worthwhile installing a telephone and power socket, or even a TV aerial socket.
PRODUCT SELECTOR CONTEMPORARY LOOK For a modern contemporary room suggest using the ikon® mirror chrome range from Ashley. The chrome finished products with their streamlined rounded edges and slim profiles are perfect for use in modern interiors.
section 2 room by room installation and design guide
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style guru look – bedroom/study, featuring ikon
techno ● avant garde ● cyber ● simp
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room by room installation and design guide
n® matt chrome
ple ● innovative ● minimalism ● urban
section 2 room by room installation and design guide
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bedroom The needs of a master bedroom will be very different from that of a teenager’s room. Providing a second or even third bedroom with a telephone outlet and a few extra
sockets will meet the needs of either the teenager or a home office. For a double bedroom the IEE and CDA recommends 4 to 6 twin socket outlets.
DESIGN AND INSTALLATION TIPS ●
Sockets for bedside lights should be sited on the wall behind the bedside cabinet, rather than behind the bed - it is nigh impossible to switch the light off at the socket, if the bed is in the way.
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Rather than bedside table lamps, which are easily knocked over, install wall mounted bedside luminaires with individual switches to allow convenient control.
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A twin switched socket close to where the dressing table will be, allows convenient use of the hair dryer and other electrical hair appliances.
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Allow for a TV, video and telephone in all bedrooms. It allows far more versatility. ●
Twin sockets on either side of the bed should be a minimum specification, the customer may have a bedside light, electric clock-radio, plus possible electric blanket, a CD player or mobile phone charger.
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Use a dimmer switch in the master bedroom for lighting mood control. Also put them in a child’s bedroom so that the light can be left on.
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Two way switching allows the lighting to be controlled from the bed as well as by the door.
PRODUCT SELECTOR – STYLE GURU LOOK For a minimalist, clean but simple decorating scheme, such as that featured overleaf, try using the Ikon® matt chrome wiring accessories from Ashley (pictured opposite). Matt chrome is also very popular in commercial buildings such as offices.
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room by room installation and design guide
teenager’s bedroom/home office Recommended number of socket outlets – 5 twin sockets. (IEE/CDA).
Many of the points listed opposite are equally applicable to this room.
DESIGN AND INSTALLATION TIPS
Ikon® matt chrome range.
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Providing power and data outlets for a home office may require more consultation with the homeowner to help identify and locate where the additional equipment is needed. (IEE note)
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Bedrooms intended for children or teenagers should have an adequate provision of socket outlets for computers, games consoles and other electronic equipment. (IEE note)
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Decide where the socket outlets should go and install 2 or 3 telephone outlets in convenient locations – for the fax, telephone and computer.
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At the main working area, install at least three twin socket outlets, they will be used the computer, monitor, printer, telephone answering machine, desk fan and table light, will all need an outlet.
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Ensure that twin sockets have two separate earth terminals, one for each conductor.*
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There must be no spurs on the ring and ends of the ring CPC conductors must terminate in separate connectors at the consumer unit.* *Computers, fax machines, photocopiers, scanners and some printers have radio frequency interference filters, which cause a small standing current of up to 3.5mA to flow to earth. The increasing use of IT and other electrical equipment in the home with high earth fault leakage currents may require the application of Regulation 60702-06 to accommodate cumulative leakage currents. This is most likely to be the case if more than two pieces of equipment fitted with filters are used.
LIGHTING TIPS ●
Use a dimmer switch to prevent glare on a PC from the ceiling light.
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The user will supplement this with task lighting via a table lamp – see above point about socket provision.
section 2 room by room installation and design guide
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dining room Often this room may need to cater for multiple needs. In its traditional role mood lighting is very important, but often this room might double up as a playroom for a young child or an entertainment area for a teenager.
Recommended number of socket outlets – 3 twins (IEE & CDA)
DESIGN AND INSTALLATION TIPS
ikon® polished brass
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Wall lights with individual switches and dimmers help to control lighting mood and the electricity bill.
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Site a power socket above the serving table to allow for food heater appliances and coffee maker to be plugged in conveniently.
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If there is a chandelier above the dining table put it on a dimmer switch, to allow for mood control. The lighting required for a child’s birthday party is different to that required for a romantic meal for two.
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Pictures look far more important when lit by picture lights, there are modern and traditional styles available, the finish should tie into the finish of any socket outlets and switches.
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If there is a china cabinet, suggest lighting it to form a feature in the room by wiring in internal lamps. Positioned on the underside of each shelf they make the display of glass and china dazzling.
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For future lighting design flexibility suggest fitting a suitably located junction box.
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Sockets should be located around the room to allow for both separate table lamps and free standing portable equipment.
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If the room is doubling up as a separate entertainment area install a television socket with at least one, but preferably two twin sockets next to it. Also consider a BT point if a computer is going to be used.
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room by room installation and design guide
bathroom Not surprisingly there are strict rules governing electrical power provision to the bathroom and or toilet.
DESIGN AND INSTALLATION TIPS ●
If there are small children in the home make the cord on the light pull extra long — so the little ones can reach it without waking Mum and Dad when they get up in the night.
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The knob on the pull-cord should co-ordinate with the taps. Brass taps with brass pull cord etc.
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Wall mounted switches or other electrical controls must be inaccessible to a person using a bath or a shower.
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If they can be used i.e. in larger bathrooms, the finish of the switches should match the taps, eg brass taps with brass finish wiring accessories, chrome with chrome etc.
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Install a shaver socket above the sink or next to a mirror for convenience.
Ashley’s isolating switch.
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Shower switches should have an indicator light, to show if the shower is on or off. Increasingly you will need to use higher rated switches for powerful showers. Ashley’s 50A rated double pole switch will cope with even the most powerful showers currently available – 12 kW.
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Use cord operated switches for lighting, showers and as a three pole isolating switch for bathroom fans. The latter two should clearly indicate their on and off positions. ●
Use a true isolator for both the shower and fan switch.
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An electric shower should be on a separate RCD or RCBO protected circuit. Recommend installing a separate RCBO to prevent nuisance tripping. Again with increasingly powerful showers look for a 50A rated RCBO.
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If you are installing a heated towel rail it must be wired directly to a connection unit and it must be earthed.
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Use “Home Office Shield” type lampholders for lighting and suggest an enclosed light fitting.
section 2 room by room installation and design guide
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hall/landing Often overlooked both these areas have their own particular electrical needs.
Recommended number of socket outlets – 2 twin sockets for the hall and 1 twin for the landing. (IEE/CDA).
DESIGN AND INSTALLATION TIPS ●
Install a double power socket next to the telephone socket for the answering machine and/or fax, the additional socket is also useful to plug in a lamp.
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Two way switches give control of hall and landing lights from either the top or bottom of the stairs.
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Switches to outside lighting for the front door and garden should be sited just inside the front door, so it can be turned on conveniently with the hall lighting.
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A power socket should be installed on the landing and in the hallway for vacuuming.
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Suggest one of the lights (low energy) is on a timer for security. It also makes the house seem warmer and more welcoming to come home to.
some general guidelines ●
Larger homes may require proportionally more socket outlets than smaller ones. Occupants of larger homes usually have a higher disposable income and hence may have more electrical appliances and equipment (IEE note). ●
Use our “Struggle for Power” leaflet to help raise awareness of electrical convenience and safety. You can leave these with your customers. Copies are available from Hager tel: 01952 675621.
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Socket outlets should be mounted at a height which are accessible but prevent damage by their being struck or wetted by floor cleaning equipment and allow a comfortable bending radius for larger or stiff flexible cords. An acceptable minimum height is 150mm above finished floor or worktop level, but there may be an advantage, especially for the elderly or infirm, in mounting the socket outlets at 1000 to 1200mm above floor level. (IEE note).
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For lighting suggest installing safety bayonet and lampholder fittings, such as our own KLEVA range, to prevent inadvertent electric shock while changing lamps.
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Consider using the Klik connection system for lighting. It enables the customer to safely remove the light fitting while decorating, cleaning, or replacement.
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room by room installation and design guide
electrical installation checklist for the home This next section outlines what electricians should consider while assessing an installation for alterations or remedial work. You can use this section for your own visual inspection by simply photocopying the following pages.
EARTHING AND BONDING CHECKLIST: CHECK Is the earthing conductor sized in accordance with table 54G of BS7671:1992? On TT installations, is the earthing conductor connected to an appropriate earth electrode? The connection must be protected from mechanical damage and be accessible. Are main equipotential bonding conductors present on all incoming services and structural metalwork? These conductors should be adequately sized in accordance with table 54H of BS7671: 1992. Are appropriate supplementary equipotential bonding conductors present?
BENEFIT/RISK TO CUSTOMER
✔
Reliable earthing system to protect against electric shock and fire.
Reduces the risk of electric shock due to earth faults.
Are circuit protective conductors present on all final circuits? On older installations lighting circuits were often wired without protective conductors.
Ensures all metal light fittings or decorative switch plates can be earthed, reducing the risk of electric shock in the event of an earth fault.
Are the bare protective conductors of twin/CPC cables covered with green and yellow sleeve? a requirement of the wiring regulations.
This is important for identification.
section 3 electrical installation checklist for the home
25
CONSUMER UNIT CHECKLIST: CHECK
BENEFIT/RISK TO CUSTOMER
Is the unit sealed to IP4X on the top surface and IP2X on all other surfaces of the enclosure? Are all relevant blanking pieces fitted?
Reduces danger from unintentional contact with live parts and prevents fingers being inserted into the unit.
Have the final circuits been sub-divided to avoid danger and minimise inconvenience if a single protective device operates? For the electrician this reduces the urgency of call outs if some circuits remain live.
Reduces the likelihood of overloading the circuits and in the event of a device tripping the remaining circuits would still be useable.
Is an RCD protecting any socket outlets which can reasonably be expected to supply portable equipment for use outdoors? Is the RCD correctly selected i.e. 30mA, for personal protection? Has a single 30mA RCD been used as a main switch on the whole or a large part of the installation? If so, there is a high risk of call out due to tripping of the device.
It could be dangerous if the RCD tripped in the night and extinguished all the lighting. Increased likelihood of inconvenience from nuisance tripping.
If RCDs are used, the number of circuits supplied by a single device should be limited. If two or more devices are used in series then time delayed or ‘S’ type devices should be used.
Minimises inconvenience and reduces the risk of danger. This reduces the urgency of call outs if some circuits remain live.
Are all relevant warning notices and circuit charts present? For the contractor this reduces the search time for a fault.
Warns of danger and allows the householder to isolate one-circuit from the supply. E.g. to replace a lamp.
Is the unit readily accessible, to prevent danger to anyone working on the unit and to help operation of the RCD test button by the client where fitted? This reduces the risk in the event of an electric shock and speeds up any remedial works.
Ensures that the RCD is easily tested and speeds up the resetting of devices.
Is the unit fitted in the garage? If so it may need to be an all-metal construction due to the increased danger of mechanical damage.
Reduces the risk of damaging the unit with gardening tools etc.
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Reduces the risk of electric shock e.g. when using an electric lawn mower.
electrical installation checklist for the home
✔
ACCESSORY CHECKLIST: CHECK Are switch plates, ceiling roses, socket outlets and other accessories free from breaks or cracks? Do socket outlet plates show any signs of overheating or scorching? This could be due to use of adaptors, more socket outlets may be needed. Are lampholders complete and free of signs of damage from excessive heat? Do threaded lower skirts on lampholders used for suspending shades run freely?
BENEFIT/RISK TO CUSTOMER
✔
Replacing broken or cracked accessories reduces the risk of live parts becoming exposed to touch.
Reduces the risk of lampholder breaking while replacing lamps or fitting shades.
Where cables enter from the top into surface mounted accessories is the top plane sealed to IP4X?
Reduces danger from unintentional contact with live parts, and prevents children from pushing objects into the unit.
Are ‘home office shield’ type lampholders used in bathrooms and shower rooms?
Reduces risk of contact with live parts.
Are accessories used for the connection of kitchen appliances installed under or adjacent to plumbing valves or joints? If so they need moving.
Prevents the risk of water entering electrical accessories when changing washing machine hoses or in the event of a leak.
Are 13A socket outlets used for the connection of built in kitchen appliances? This makes it hard to fault find fused connection units and 15A outlet plates.
If the fuse in the plug-top blows, the appliance needs moving to change it. An FCU is more convenient.
Is the cooker switch installed for easy access? i.e. not behind the hob unit where a person would have to reach over it to operate the switch. The recommended maximum distance from the appliance to the switch is 2m.
Ability to switch off the electrical supply in the event of a fire.
Are metalclad accessories fitted in the garage or other outbuilding to protect against increased risk of mechanical damage? Plastic accessories may not comply with reg. 522-06-01.
This reduces the risk of damaging the accessories with gardening tools etc.
section 3 electrical installation checklist for the home
27
CABLE CHECKLIST: CHECK
BENEFIT/RISK TO CUSTOMER
Are the final circuits lead sheathed or black rubber insulated? This would indicate the need for re-wiring due to age. It is also difficult to add to this type of cable safely.
Cable insulation could break down and cause fire.
Are flexible cords suitably heat resistant?
Reduces the risk of fire.
Are flexible cords properly secured?
Reduces the risk of equipment failure and the danger of a protective conductor in a plug top become loose and touching the live terminal.
Are PVC insulated and sheathed twin/CPC type cables exposed to solar radiation?
Reduces the effective life of the cable.
✔
OUTSIDE EQUIPMENT CHECKLIST: CHECK
BENEFIT/RISK TO CUSTOMER
Is all equipment used outside of a suitable IP rating?
Minimises the risk of circuit failure due to water ingress.
Are metal fittings and enclosures free from corrosion and suitably earthed? For the contractor rust free equipment is easier to maintain and work on.
Lamp changing in external metal fittings is made easier.
Where there is a danger of damage is there suitable mechanical protection provided?
Minimises the risk of circuit failure due to accidental damage.
Are outbuildings on TN systems, which extend beyond the equipotential zone, connected as TT and suitably protected by an RCD? You should recommend a separate RCD for these circuits.
Reduces the risk of electric shock in areas of increased risk.
section 3 28
electrical installation checklist for the home
✔
products you can build a business on THE RULES FOR SUCCESS IN YOUR BUSINESS TODAY ARE WELL-DEFINED. You need to use quality products because, quite simply, your reputation depends on them. You want products that are absolutely reliable. The last thing you need is to be called back to an installation. The products you use must be totally safe; for the sake of your own people as well as your customers. And they must be designed for easy installation, to help you do the job fast and without problems. Products must be readily available. You must always be able to get hold of a product when you need it. And, maybe most important of all, the prices must be right.
With Ashley, you get all this. And a good deal more.
section 4 Ashley product selector
29
ashley product selector chart
PS11/PS12
PS22
S81
S82
PS3PIF
SO100
matt chrome
MPS12
PS32
SS81
TS02/1A
SS82
TVD202
satin brass
MPS22
lampholders
VECOS66-10H
MPS232
AS811
SU83N
TV1103
MSSU3N
batten lampholders
VECOS8-10H
Ashley product selector
MDP4F/N
VCOS8-01
SSU83N
DP445N/CK
CCU182/M
polished brass
MSSU3
pendent sets
AS822
SSU83
mirror chrome
section 4 30
PS42
MPS22
MSS81
ceiling roses
MSS
ceiling switches
MCB
fu
PROFILE WHITE MOULDED WALL SWITCHES AND ARCHITRAVE SWITCHES
ABP12
S82
uses
PBP12
This range of Wall Switches is designed in a style to be at home in either a modern or traditional setting.
PROFILE POWER
DP84
DP85N
Designed to match Profile Switches, the accessories are manufactured to the highest standards for safety and reliability and incorporate the new user friendly sockets and FCU’s.
COOKER CONTROLS AND ANCILLARIES The full range co-ordinates in style and dimensions with other Profile accessories. CCU2000N
IKONÂŽ DECORATIVE
rope edged brass
The ultimate in design, this range of switches and sockets in a choice of 5 stylish finishes will make a great difference to your decor. Available in rope edged brass, polished brass, mirror chrome, matt chrome and satin brass.
METALCLAD Recommended for use in the garage or workshop, this range of switches and sockets is made with steel front plates and boxes coated with a two layer tough paint finish for the more arduous applications.
MS82
CEILING ACCESSORY RANGE
junction boxes
The most comprehensive range of lampholders, batten lampholders and pendants available with high heat resistance and durability. Also ceiling switches, shower switches, ceiling roses and junction boxes.
HAGER VISION CONSUMER UNITS
RCBO
An extensive range of consumer units and associated protection and control devices ensures a total solution to the demands of safe electricity distribution within the home.
section 4 Ashley product selector
31
Hager Ltd Hortonwood 50 Telford Shropshire TF1 7FT NATIONAL SALES HOTLINE 0870 240 2400 NATIONAL SALES FAXLINE 0870 240 0400 NATIONAL TECHNICAL/SUPPORT HELPLINE 0870 607 6677 E-MAIL info@hager.co.uk
Hager Regional Centres Bristol Regional Centre 135 Aztec West Almondsbury Bristol BS32 4UB Tel: 01454 616245 Fax: 01545 617172
Midlands Regional Centre Hortonwood 50 Telford Shropshire TF1 4FT Tel: 01952 675615 Fax: 01952 675595
Falkirk Regional Centre 5a Callendar Business Park Callendar Road Falkirk FK1 1XR Tel: 01324 632128 Fax: 01324 631294
Northwich Regional Centre The Stables Gadbrook Park Northwich Cheshire CW9 7RA Tel: 01606 330431 Fax: 01606 330009
Hertford Regional Centre 18 Watermark Way Foxholes Business Park Hertford SG13 7TZ Tel: 01992 501641 Fax: 01992 553174
Wakefield Regional Centre Brindley Way Wakefield 41 Ind. Estate Wakefield West Yorkshire WF2 0XQ Tel: 01924 871103 Fax: 01924 824429