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Get End User Signature And Keep service pros: please keep for your records and fax back if requested

Work Order #95553278 page 1

End User

Service Date

Service Pro

Christine Faith 952-314-0377

Wed Jun 15 2011 9:00am EDT

Fred W. (115484)

Custom Fields

Service Location (Commercial) 5071-2427 1760 Palm Beach Lakes Blvd West Palm Beach, FL 33401

Work Description Price Checker Device Swap and Power Injector Removal Information Technology :: Point of Sale :: Other :: Install/Setup Brand: Other Number of Devices: 5-7 1. Project Overview: The Service Pro shall provide services to Buyer and their client, End Customer (End Customer) for the purpose of Rolling back all Price Checker devices in 32 End Customer stores. Price Checker devices will be replaced with new Price Checker devices. As a whole, Buyer is providing installation services. All Services provided by Service Pro herein are subject to the terms set forth in the Agreement. 2. Services to be Provided: Detailed tasks will be performed by Buyer, Service Pro, and the End Customer, as documented in the final Installation Service Guide or in a signed Change Authorization.

2.1. An overview of the services to be performed by the Service Pro include, but are not limited to: 2.1.1. Call End Customer Support Desk upon arrival at each site 2.1.2. Check in with End Customer and explain installation plan. 2.1.3. Check in with End Customer for access to the stock room, MDF/IDF(s), and location of the Salvage Pallet. 2.1.4. Inventory and record serial numbers of PRICE CHECKER devices held in the stockroom room. 2.1.5. In the MDF and all IDF locations: Identify switch port and patch cable for device in IDF or MDF and disconnect PRICE CHECKER at patch panel. Remove power injector (important to ensure PRICE CHECKER is not damaged by power injector). Repatch into same location on the patch panel. 2.1.6. Visit each GIS location and verify that the correct PRICE CHECKER was disconnected at patch panel (device should now be off) then de-install existing device and remove mounting bracket from MAC fixture.

Additional Work Performed/Notes __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ Signatures By signing below you acknowledge the satisfactory completion of the work listed above and verify the accuracy of the arrive and departure times. Arrival Time: _____________________________ AM / PM

Departure Time: _____________________________ AM / PM

______________________________________________ ______________________________________________ _____________________________ End User Name End User Signature Date

To submit this page upon completion of work, please fax this page to 1.866.511.0485. All faxes must be sent in fine (hi res) mode. For email and upload options, see website. Work Order #95553278

Leave With End User

Work Order #95553278 page 1

End User

Service Date

Service Pro

Christine Faith 952-314-0377

Wed Jun 15 2011 9:00am EDT

Fred W. (115484)

Custom Fields

Service Location (Commercial) 5071-2427 1760 Palm Beach Lakes Blvd West Palm Beach, FL 33401

Work Description Price Checker Device Swap and Power Injector Removal Information Technology :: Point of Sale :: Other :: Install/Setup Brand: Other Number of Devices: 5-7 1. Project Overview: The Service Pro shall provide services to Buyer and their client, End Customer (End Customer) for the purpose of Rolling back all Price Checker devices in 32 End Customer stores. Price Checker devices will be replaced with new Price Checker devices. As a whole, Buyer is providing installation services. All Services provided by Service Pro herein are subject to the terms set forth in the Agreement. 2. Services to be Provided: Detailed tasks will be performed by Buyer, Service Pro, and the End Customer, as documented in the final Installation Service Guide or in a signed Change Authorization. 2.1. An overview of the services to be performed by the Service Pro include, but are not limited to: 2.1.1. Call End Customer Support Desk upon arrival at each site 2.1.2. Check in with End Customer and explain installation plan.

2.1.3. Check in with End Customer for access to the stock room, MDF/IDF(s), and location of the Salvage Pallet. 2.1.4. Inventory and record serial numbers of PRICE CHECKER devices held in the stockroom room. 2.1.5. In the MDF and all IDF locations: Identify switch port and patch cable for device in IDF or MDF and disconnect PRICE CHECKER at patch panel. Remove power injector (important to ensure PRICE CHECKER is not damaged by power injector). Repatch into same location on the patch panel. 2.1.6. Visit each GIS location and verify that the correct PRICE CHECKER was disconnected at patch panel (device should now be off) then de-install existing device and remove mounting bracket from MAC fixture. 2.1.7. In some instances, the PRICE CHECKER devices will have already been removed through depot replacement. In that case the technician will only be removing the power injector. 2.1.8. Install PRICE CHECKER device (and mounting brackets) using existing cat5e cabling termination and existing patch cable. 2.1.9. Contact End Customer HQ Contact to initiate configuration file upload and verify proper functioning of all devices on network. (Must be completed and verified by End Customer HQ Contact before being released from site)

Additional Work Performed/Notes __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ Signatures By signing below you acknowledge the satisfactory completion of the work listed above and verify the accuracy of the arrive and departure times. Arrival Time: _____________________________ AM / PM

Departure Time: _____________________________ AM / PM

______________________________________________ ______________________________________________ _____________________________ End User Name End User Signature Date

Thank you for using our service. Your business is greatly appreciated!

Leave With End User

Work Order #95553278 page 2

Work Description 2.1.10. Inventory and record serial numbers of each deinstalled PRICE CHECKER devices and place equipment on the electronic Salvage pallet. 2.1.11. Take photos of all installed PRICE CHECKER devices and Power injectors and un-installed PRICE CHECKER devices. 2.1.12. Call End Customer Support Desk prior to leaving each site to complete a check out procedure (voice mail is not an acceptable check out, and could result in Service Pro returning to site at own expense). 2.1.13. Submittal of pictures and paperwork (deliverables) within 24 hours of site completion to Buyer online portal (for installs on multiple dates do not wait to submit daily deliverables). 3. Buyer Obligations: Buyer will provide all Service Pros with their pre-confirmed schedules, known GIS device count, MDF/IDF and maps. 3.1. Buyer will also provide an Installation Service Guide including: 3.1.1. Policies &amp; Procedures 3.1.2. Step-by-Step Technical Instructions 3.1.3. Buyer Contact information, Support Desk numbers and escalation plan 3.1.4. Service Acceptance Forms and other required documentation 3.1.5. Troubleshooting Tips 3.1.6. Itemized Hardware/Material List 3.2. Buyer reserves the right to change the scope of the Services, total site count and schedule for completing such Services, with or without notice, at any time after the execution of this Agreement. Buyer shall not be responsible for any costs or expenses incurred by Service Pro as a result of the change of the scope of Services as requested by the End Customer including, without limitation, a reduction in number of sites or change in site location.

4. Available Work Days &amp; Hours: All installation work completed by the Service Pro shall be Monday-Friday, between or starting at 8AM-5PM local time. Start time may vary per site. Service Pro should refer to defined schedule for site-specific start time. Service Pro may not work outside of these dates and times and is expected to stay on site until work is complete or released by Buyer Support Desk or Buyer Project Manager. 4.1. If the Service Pro does not arrive on site at the scheduled start time, and does not communicate the reason to the Buyer Support Desk (messages are not acceptable), the Service Pro will be removed and replaced on the project. 5. Project Preparation/Training: Service Pro must complete a mandatory conference call training session prior to the start of their

assigned route/installations unless other training arrangements are mutually agreed upon. During that training session, the Service Pro will learn Buyers and End Customers expectations, processes, deliverable requirements, project scope as well as lessons learned from previous installations. Buyer will provide a detailed Installation Service Guide, which must be reviewed prior to project training, and must be brought to each installation. 5.1. Service Pro may NOT subcontract any part of this contract for work without prior written approval from the Buyer Project Manager. 6. Expectations &amp; Requirements: Buyer and End Customer have a specific Code of Conduct that must be adhered to at all times. Code of Conduct and other requirements are as follows: 6.1. Dress Code: 6.1.1. Allowed: Comfortable clothing such as khakis, jeans, polos, plain T-shirts or collared shirts 6.1.2. Not Allowed: Clothing thats ripped, dirty, has holes, or may be considered offensive; shorts, sandals, T-shirts with sayings on them (small clothing manufacturer logos are acceptable). 6.2. Presentation: 6.2.1. Service Pros are expected to present themselves in a professional fashion. If Buyer receives reports or feels there is a need for concern over a Service Pros behavior that could jeopardize our relationship with the End Customer or create a safety concern, Buyer reserves the right to cancel Service Pro from the project. Specific examples include, but are not limited to: damage or loss to equipment or property, theft of equipment or property, suspected use of alcohol or drugs, smelling of alcohol or drugs, theft, offensive language or gestures, or other inappropriate behavior. 6.3. Travel Arrangements: 6.3.1. Service Pro is expected to make and pay for his or her own travel arrangements such as car rental and hotel. 6.3.2. Its strongly suggested that Service Pro have a map of his or her coverage areas, both state and city levels for reference. 6.3.3. Service Pro MUST be able to rent a car, if required, or have a RELIABLE transportation. 6.3.4. Service Pro is responsible for determining his or her own travel path between sites. 6.4. Service Pro Required Equipment, Tools &amp; Hardware: 6.4.1. Service Pro is required to have the following list of equipment and materials to be used throughout Service Pros agreed upon assignment to this project. 6.4.2. Standard Cable Technician Tools 6.4.3. Fully Charged Mobile Phone

Thank you for using our service. Your business is greatly appreciated!

Leave With End User

Work Order #95553278 page 3

Work Description 6.4.4. 6.4.5. 6.4.6. 6.4.7. 6.4.8. 6.4.9. 6.4.10. 6.4.11.

110 Punch Tool Electrical Snips (Scissors) Electrical Tape Tape Measure Screw Drivers Digital Camera Cat5 Cable Toner and Wand Continuity (Mod-Tap) Tester

6.5. Use of Equipment: 6.5.1. All equipment shall be stored in the area designated by the End Customer representative, and out of the way of daily activities. Service Pro shall maintain proper insurance. 6.5.2. Service Pro shall notify Buyer immediately of any site occurrence such as damage, injury, safety violation, unplanned change in resources, etc. so Buyer may provide timely reports to End Customer. Following this notice from the Service Pro, Buyer will notify the End Customer Corporate offices.

Thank you for using our service. Your business is greatly appreciated!

Service Pro Instructions

page 1

Work Order #95553278

Buyer

Direct Source, Inc.

Support Contact - for questions, scope of work changes, or spend limit adjustments

Buyer ACD Desk 800-934-8055 x561

Please communicate early and often with the buyer via work order notes via the web or email

Service Pro

Broward Communications 954.687.6747 Fred Wagner (115484)

Attachments

Release_of_Liability__OnForce_TEMPLATE.pdf - Release of

Above all - be professional and delight the end user

2. Services to be Provided: Detailed tasks will be performed by Buyer, Service Pro, and the End Customer, as documented in the final Installation Service Guide or in a signed Change Authorization. 2.1. An overview of the services to be performed by the Service Pro include, but are not limited to: 2.1.1. Call End Customer Support Desk upon arrival at each site 2.1.2. Check in with End Customer and explain installation plan. 2.1.3. Check in with End Customer for access to the stock room, MDF/IDF(s), and location of the Salvage Pallet. 2.1.4. Inventory and record serial numbers of PRICE CHECKER devices held in the stockroom room. 2.1.5. In the MDF and all IDF locations: Identify switch port and patch cable for device in IDF or MDF and disconnect PRICE CHECKER at patch panel. Remove power injector (important to ensure PRICE CHECKER is not damaged by power injector). Re-patch into same location on the patch panel. 2.1.6. Visit each GIS location and verify that the correct PRICE CHECKER was disconnected at patch panel (device should now be off) then de-install existing device and remove mounting bracket from MAC fixture. 2.1.7. In some instances, the PRICE CHECKER devices will have already been removed through depot replacement. In that case the technician will only be removing the power injector. 2.1.8. Install PRICE CHECKER device (and mounting brackets) using existing cat5e cabling termination and existing patch cable. 2.1.9. Contact End Customer HQ Contact to initiate configuration file upload and verify proper functioning of all devices on network. (Must be completed and verified by End Customer HQ Contact before being released from site)

1. Project Overview: The Service Pro shall provide services to Buyer and their client, End Customer (End Customer) for the purpose of Rolling back all Price Checker devices in 32 End Customer stores. Price Checker devices will be replaced with new Price Checker devices. As a whole, Buyer is providing installation services. All Services provided by Service Pro herein are subject to the terms set forth in the Agreement.

Work Description

Information Technology :: Point of Sale :: Other :: Install/Setup Brand: Other Number of Devices: 5-7

Price Checker Device Swap and Power Injector Removal

Work Description

Service Location (Commercial) 5071-2427 Christine Faith 1760 Palm Beach Lakes Blvd

End User Christine Faith 952-314-0377

Service Date Wed Jun 15 2011 9:00am EDT

Pricing US $110.00 flat fee Parts Supplied By: None Contact buyer for spend limit change requests. All changes must be documented.

Dress Code None Specified

Service Visits ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________

This work order is confidential and may contain privileged information

Work Description

Buyer Tech Custom Fields EmailDeliverables: 2.1.10. Inventory and record serial numbers of each deinstalled PRICE CHECKER devices and place equipment on the electronic Salvage pallet. 2.1.11. Take photos of all installed PRICE CHECKER devices and Power injectors and un-installed PRICE CHECKER devices. 2.1.12. Call End Customer Support Desk prior to leaving each site to complete a check out procedure (voice mail is not an acceptable check out, and could result in Service Pro returning to site at own expense). 2.1.13. Submittal of pictures and paperwork (deliverables) within 24 hours of site completion to Buyer online portal (for installs on multiple dates do not wait to submit daily deliverables). 3. Buyer Obligations: Buyer will provide all Service Pros with their pre-confirmed schedules, known GIS device count, MDF/IDF and maps. 3.1. Buyer will also provide an Installation Service Guide including: 3.1.1. Policies &amp; Procedures 3.1.2. Step-by-Step Technical Instructions 3.1.3. Buyer Contact information, Support Desk numbers and escalation plan 3.1.4. Service Acceptance Forms and other required documentation 3.1.5. Troubleshooting Tips 3.1.6. Itemized Hardware/Material List

Service Pro Instructions

Work Order #95553278

page 2

4. Available Work Days &amp; Hours: All installation work completed by the Service Pro shall be Monday-Friday, between or starting at 8AM-5PM local time. Start time may vary per site. Service Pro should refer to defined schedule for site-specific start time. Service Pro may not work outside of these dates and times and is expected to stay on site until work is complete or released by Buyer Support Desk or Buyer Project Manager. 4.1. If the Service Pro does not arrive on site at the scheduled start time, and does not communicate the reason to the Buyer Support Desk (messages are not acceptable), the Service Pro will be removed and replaced on the project.

5. Project Preparation/Training: Service Pro must complete a mandatory conference call training session prior to the start of their assigned route/installations unless other training arrangements are mutually agreed upon. During that training session, the Service Pro will learn Buyers and End Customers expectations, processes, deliverable requirements, project scope as well as lessons learned from previous installations. Buyer will provide a detailed Installation Service Guide, which must be reviewed prior to project training, and must be brought to each installation.

5.1. Service Pro may NOT subcontract any part of this contract for work without prior written approval from the Buyer Project Manager.

6. Expectations &amp; Requirements: Buyer and End Customer have a specific Code of Conduct that must be adhered to at all times. Code of Conduct and other requirements are as follows: 6.1. Dress Code: 6.1.1. Allowed: Comfortable clothing such as khakis, jeans, polos, plain T-shirts or collared shirts 6.1.2. Not Allowed: Clothing thats ripped, dirty, has holes, or may be considered offensive; shorts, sandals, T-shirts with sayings on them (small clothing manufacturer logos are acceptable).

Above all - be professional and delight the end user

3.2. Buyer reserves the right to change the scope of the Services, total site count and schedule for completing such Services, with or without notice, at any time after the execution of this Agreement. Buyer shall not be responsible for any costs or expenses incurred by Service Pro as a result of the change of the scope of Services as requested by the End Customer including, without limitation, a reduction in number of sites or change in site location.

This work order is confidential and may contain privileged information

Electrical Tape Tape Measure Screw Drivers Digital Camera Cat5 Cable Toner and Wand Continuity (Mod-Tap) Tester

Service Pro Instructions

Work Order #95553278

page 3

7.1.2. The Service Pro is required to follow up to the above verbal notice by documenting the delay cause and time to resolution on the provided SAF and at check with the Buyer Support desk. 7.1.3. The Service Pro is required to complete all other possible work while delayed. 7.1.4. This documented delay information will be used: 1) to track issues, 2) provided to the End Customer on status reports, 3) to clearly identify if additional billable time is due to the Service Pro. (Additional billable time is only applicable for delays that cause the Service Pro to exceed the expected time onsite and are SOLELY caused by Buyer or the End Customer.) 7.1.5. Buyer IS NOT RESPONSIBLE FOR ADDITIONAL PAYMENTS IF THE SERVICE PRO DOES NOT FOLLOW THE ABOVE PROCEDURES.

7.2. Each required Project Document must be filled out completely, legibly, and provided to Buyer in accordance with the instructions included in the ISG.

7.3. Failure to fully and accurately complete, or deliver on time all required deliverables, or failure to deliver Services according to Section 10.1. On Site Service Delay Procedures above would result in the Service Order being deemed incomplete. Buyer agrees to notify the Service Pro within 5 days of the sites completion, the specific nature of any such failure to conform to the contracted service and afford the Service Pro the opportunity to remedy such failure in a mutually agreeable and timely fashion.

7.4. Service Pro will address incomplete or inaccurate installations caused by the Service Pros

Above all - be professional and delight the end user

7.1. On-Site Service Delay Procedures: 7.1.1. The Service Pro is required to verbally notify Buyer (following the provided escalation chain) of any delays on-site that exceed 15 minutes, so that Buyer has the opportunity to assist and/or escalate to the End Customer for resolution.

All service tasks must be completed, in order, as specified in the ISG unless otherwise expressly approved by the Buyer Project Manager in writing. Local End Customer DOES NOT have authorization to change service tasks.

Service Pro Instructions

6.5.2. Service Pro shall notify Buyer immediately of any site occurrence such as damage, injury, safety violation, unplanned change in resources, etc. so Buyer may provide timely reports to End Customer. Following this notice from the Service Pro, Buyer will notify the End Customer Corporate offices.

6.5. Use of Equipment: 6.5.1. All equipment shall be stored in the area designated by the End Customer representative, and out of the way of daily activities. Service Pro shall maintain proper insurance.

6.4.6. 6.4.7. 6.4.8. 6.4.9. 6.4.10. 6.4.11.

Work Description 6.2. Presentation: 6.2.1. Service Pros are expected to present themselves in a professional fashion. If Buyer receives reports or feels there is a need for concern over a Service Pros behavior that could jeopardize our relationship with the End Customer or create a safety concern, Buyer reserves the right to cancel Service Pro from the project. Specific examples include, but are not limited to: damage or loss to equipment or property, theft of equipment or property, suspected use of alcohol or drugs, smelling of alcohol or drugs, theft, offensive language or gestures, or other inappropriate behavior. 6.3. Travel Arrangements: 6.3.1. Service Pro is expected to make and pay for his or her own travel arrangements such as car rental and hotel. 6.3.2. Its strongly suggested that Service Pro have a map of his or her coverage areas, both state and city levels for reference. 6.3.3. Service Pro MUST be able to rent a car, if required, or have a RELIABLE transportation. 6.3.4. Service Pro is responsible for determining his or her own travel path between sites. 6.4. Service Pro Required Equipment, Tools &amp; Hardware: 6.4.1. Service Pro is required to have the following list of equipment and materials to be used throughout Service Pros agreed upon assignment to this project. 6.4.2. Standard Cable Technician Tools 6.4.3. Fully Charged Mobile Phone 6.4.4. 110 Punch Tool 6.4.5. Electrical Snips (Scissors)

This work order is confidential and may contain privileged information

Service Pro Instructions

Work Order #95553278

page 4

9.1. 1 Business Day: Required deliverables due to Buyer. 9.2. 2 Business Days: Late penalty apply at this time: 20% per effected site, and invoice payment for that site(s) may be withheld. If Buyer has not received or has rejected the required deliverables due to failure to meet requirements, Buyer will notify the Service Pro via the Late Deliverable email indicating what is still outstanding. The Service Pro will have up to the 5th business day to a) submit the outstanding item(s), or b) return to the site at the Service Pros expense to remedy the outstanding items. 9.3. 5 Business Days: In the absence of the Service Pro remedying the outstanding deliverable item(s), penalties equal to the cost of dispatching a Service Pro to obtain the required deliverables will be applied to the outstanding invoice amount for the effected site(s). 9.4. Late deliverables are defined as any documentation and/or photos required per the Installation Guide, and not received by end of the next business day after the scheduled installation date. This also includes deliverables that are incomplete, inaccurate or illegible. 9.5. Late fee penalties will not be waived unless Service Pro received written notice from Buyer Project Manager for each occurrence.

10. Deductions: Buyer will deduct the current retail value of equipment or property that is not returned (for any reason, including without limitation, as a result of theft) when requested by Buyer or is damaged. Buyer may also deduct the value of damage caused during the install or thereafter by Service Pro and its technicians. If value of any unreturned or damaged equipment or

Above all - be professional and delight the end user

9. Service Level Agreement: All below dates are from the day of installation date.

8.3. Site revisits: $40.00 per hour with a 2-hour minimum. Revisit costs will only be paid if the cause of the revisit cause is due to no fault of the Service Pro.

8.2.2. Any site that is Rescheduled due to conditions under the Service Pros control; no payment is owed to the Service Pro. (Examples include, but are not limited to: Service Pro late arrival, Missed pre-site training or Lack of required tools or materials as specified within this Exhibit A agreement or the ISG).

8.2. Same Day Cancellation (SDC) or Same Day Reschedule (SDR): $30.00 per site. 8.2.1. Any Site that is Cancelled or Rescheduled on the planned installation date due to conditions outside of the Service Pros control (Examples include, inventory shortages, customer site readiness or customer late or no arrival). The on-site issue must be escalated immediately as defined in the ISG. Service Pro may not leave the End Customer site without Buyer escalation &amp; authorization in order to qualify for payment.

8.1. Time &amp; Materials: $40.00 per hour. Work that exceeds the expected total of 3 hours on site time due to no fault of the Service Pro will be paid at the hourly T&amp;M rate in 15-minute increments. T&amp; M will ONLY be paid when the issue was reported immediately &amp; the Buyer Support Desk or Buyer Project Manager has documented the issue, and an incident or ticket number has been assigned.

Work Description failure to complete the work according to ISG at no additional cost to Buyer or End Customer and on a timely basis. 7.5. Any damage caused to equipment or property, or loss of equipment solely caused by the Service Pro or his actions during the installation process will be remedied according to Section 15. Deductions of this Agreement. If damage caused by the Service Pro results in the need for a subsequent Service Pro to visit the Site, this visit shall be provided at no additional cost to Buyer or End Customer. 7.6. Deliverables: Deliverables are defined as any documentation and/or digital photos required per the ISG. Required deliverables are as follows: 7.6.1. SAF (Service Acceptance Form) 7.6.2. Site Device Inventory Matrix 7.6.3. Digital Photos of each Installed PRICE CHECKERs 7.6.4. Photo of uninstalled PoE Power Injectors 7.6.5. Photo of uninstalled PRICE CHECKER devices 8. Service Location: Provided in separate schedule. Service Pro may not make changes to the provided schedule. Buyer will notify Service Pro as quickly as possible if any changes are made to the schedule. Service Pro will be responsible for being available and able to complete all installs on the provided schedule and for making any travel arrangements between service locations. Buyer shall not be responsible for any costs or expenses incurred by Service Pro as a result of the change in service locations or force majeure.

This work order is confidential and may contain privileged information

Service Pro Instructions

Work Order #95553278

page 5

Above all - be professional and delight the end user

Work Description property exceeds the payment amount due under this Agreement, Buyer will invoice Service Pro for the difference, and Service Pro shall pay such invoiced amount within 15 days of receipt of such notice.

Standard Service Pro Instructions All Service Pros are required to read, sign and return the Release of Liability form using the Digital Management system within 24 hours of work order acceptance. No work shall be performed on site unless this form is returned.

This work order is confidential and may contain privileged information

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