If Safari is slow, stops responding, quits unexpectedly, or has other issues
The issue could be caused by a Safari Extension, Internet plug-in, or other add-on. Safari Extensions, Internet plug-ins, and other add-ons are designed to enhance or customize the browsing experience. Add-ons are widely available on the Internet, and some are installed as part of an app or other software. If you have add-ons installed, an add-on could be causing the issue. You can contact our Safari customer care number 1-800-240-2551 or go thru this presentation.
Turn off Safari Extensions You can turn off Safari Extensions to learn whether any are causing the issue. • From the Safari menu, choose Preferences. • Click the Extensions icon, then select an extension from the list. • Deselect the Enable checkbox to turn off that extension. If turning off an extension resolves the issue, check for extension updates by clicking Updates in the lower-left corner of the window. Or remove the extension by clicking the Uninstall button.
Remove Internet plug-ins and other add-ons • You can remove Internet plug-ins and other addons to learn whether any are causing the issue. To find them, quit Safari and open these Library folders: • The Library folder at the top level of your hard drive. Open it from the Finder by choosing Go > Go to Folder from the menu bar. Then type /Library and click Go. • The Library folder in your home folder. Open it by holding Option while choosing Go > Library from the menu bar.
The Library folders contain the following folders for add-ons. Move any files within these folders to the Trash. • Internet Plug-Ins Don't remove Default Browser.plugin, nslQTScriptablePlugin.xpt, Quartz Composer.webplugin, or QuickTime Plugin.plugin. • Input Methods • InputManagers • ScriptingAdditions
If removing the files from these folders resolves the issue, quit Safari again and gradually put back files until you find the one causing the issue: 1. Open the Trash and select one of the files you removed. Chose File > Put Back. The file returns to its folder. 2. Open Safari and see if the issue returns. – If the issue returns, you've identified the add-on causing the issue. Avoid using it or contact its maker for an updated version. – If the issue doesn't return, quit Safari and put back another file.
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