SERVICE Reliable After-Sales Service for the Lifetime of the Thruster
SERVICE Service level
1 2 3 4 5 6 7
E MENU Installation/Commissioning Support 24/7 Parts Contents
Maintenance Upgrade/Retrofit
Installation/Commissioning Support 24/7 Parts in Stock Making Parts Parts Speed Parts Delivery Maintenance Upgrade Emergency Training The Puzzle TSM Tool Global / Local Perspective Efficiency Toolbox Peace of Mind
4 6 8 10 12 14 16 26 28 30 34 36 38 40 42 44 46
Emergency Repair Training
3
1 COMMIS
Service level
Great Service Starts with I
Benefit from Brunvoll’s expertise Experience has taught us that a good dialogue from the start is vital. Brunvoll offers advice on all aspects of thruster system installation for your vessel.
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Pre-installation
Installation
We provide tailored documentation such as specifications, drawings, instructions and installation manuals.
For all installations, our after-sales service team is available for support. Our personnel can answer questions and provide any information needed. For installation of retractable azimuth thrusters, a Brunvoll technician will supervise critical phases of the work.
ISSIONING
h Installation and Commissioning
Years of optimal and costeffective performance start with installation and commissioning supported by experts. This phase lays the foundation for Brunvoll’s renowned reliability. It is one of the keys to low lifecycle cost, minimal downtime and maximum return from your investment. It also forms the basis for Brunvoll’s warranty.
Commissioning During commissioning, we check that every aspect of the thruster system has been installed correctly, including component location, hull integration, alignment, piping and wiring. At the Harbour Acceptance Test (HAT), we run the thruster and check all basic functions. We test the interfaces with other systems and tune controls. At the Sea Acceptance Test (SAT), we set the full thruster load and fine-tune the system. We may attend other tests such as dynamic positioning and FMEA.
A Brunvoll delivery A Brunvoll delivery is only regarded as complete when we are confident that the thruster system is functioning optimally. This forms the basis for low life-cycle costs and thruster durability. This is not the end of the story…
… it’s the beginning of a long-term relationship of service and support. 5
2 SUPPO
Service level
Trust Brunvoll Expertise t
SINDRE KJØRSVIK Installation and Commissioning Manager at Brunvoll AS Started at Brunvoll in 2007
“The sea has shaped our lives for generations” “I grew up with boats and ships and the North Sea. On this wild and jagged coastline, there’s a culture of doing the job right. Every day, you see how much depends on that. So fine-tuning thrusters, and getting them to work at their best, is a very satisfying job.”
“Check it straight away” “A noise that doesn’t sound right. An alarm you cannot explain. It makes sense to check it straight away, before a small problem develops into a bigger and much more expensive one. Multidisciplinary Brunvoll expertise is just a phone call away. Go straight to the source.”
KJETIL HOVDE Executive Service Manager Started at Brunvoll in 1988
“Hands-on” “Having all the details of Brunvoll thruster systems at our fingertips gives us time for the work that adds value for our customers. After more than 20 years of Brunvoll experience, I have seen how it pays to invest in taking care of information and experience.” ARILD HAUGEN Manager Maintenance & Repair Deputy Service Manager Started at Brunvoll in 1990 6
/ ORT 24 7
e to be there for you – any time
“Experience from many countries” “After years of experience in servicing Brunvoll thrusters in Brazil, Singapore, Australia and Europe, I’m always looking out for opportunities to learn more. We share our knowledge with each other and our customers.”
KRISTIAN SOLEMSJØ Senior Service Technician Started at Brunvoll in 2003
“Immediate action” “Sometimes you need help NOW. The vessel and equipment worth millions of dollars may be at risk of standing idle. You can’t wait while the supplier tries to track down someone, somewhere, who might have some clue about how to solve the problem. At times like that, it’s good to know that Brunvoll service experts are on hand around the clock.”
ARILD ORSET Senior Service Technician/ Service Coordinator Started at Brunvoll in 1979
“Smart systems save time” “Our systems must provide fast and reliable support for our after-sales service. That’s my priority. Effective procedures speed up decisions and make sure we keep track of all the important details.”
SYNNØVE JACOBSEN Internal System Coordinator Started at Brunvoll in 2001 7
3P PARTS AR ARTS IN
Service level
We have spare parts for a
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Generous Stocks
Overview
• We keep an extensive inventory of spare parts to make sure we can keep our promise of fast delivery • We have thrusters dating back to 1965 that are still in operation And we have spare parts for them available off the shelf
• As a single-source supplier, we have a clear overview of every spare part for all our thruster systems • We have the original specifications for all the spare parts we make • From blade to bridge, our parts are based on a consistent range with in-house design and production
IN STOCK
r any Brunvoll thruster
“We have invested heavily in inventory” “As Brunvoll’s VP Finance and Accounting, I approve. Your high-value equipment should not lie idle, waiting for a new part. We focus on generous stocks and flexible logistics. With in-house capacity, we can make parts fast when you need them fast.” OLAV MYRLAND, VP Finance and Accounting
High Speed
Efficient Logistics
Easy-to-Use Kits
To get the parts you need – to the place you need them – at high speed, we have: • State-of-the-art production technology • Highly skilled staff • Efficient procedures • Clear communication channels
• The key to delivery precision • Tight in-house coordination • International knowledge • Focus on the whole picture: on-time delivery
• Recommended Brunvoll spare parts are carefully selected for our kits to save maintenance time and costs • Brunvoll kits are the basis for an optimal procedure based on decades of experience • Kits simplify preventive maintenance 9
3 MAKING
Service level
Brunvoll has never outsourced i
In-house expertise and production allow us to provide a level of service that is way above the normal
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Benefits of in-house production • Brunvoll can start production while others are still negotiating with sub-suppliers • With streamlined procedures, we can do what needs to be done – exactly when it’s needed
Capacity • Our entire factory is dedicated to effective manufacturing of thrusters and thruster parts • We continuously make substantial investments to maintain state-of-the-art production facilities • We scale our ongoing production to ensure generous levels of stock • We manufacture customized parts for special solutions
NG PARTS
d its unique service capability
Flexibility adds competitive edge
Full control from A to Z
• Generous stocks of raw materials and sub-assemblies allow us to start production at short notice when needed • We run 24/7 for priority items • Smooth handling of complex workflows enhances flexibility
• In-house production allows a high level of confidence • We do the job in hours compared with outsourced production, which might take days or weeks • We have a clear overview of the status of each job • We take responsibility for full quality assurance
We have the people and the technical resources to handle unexpected service challenges 11
3 PARTS
Service level
Electronic Components Seal Kits
Blade Seals
Control board PLC module
Drive Shaft Seals
Propeller Shaft Seals
Bearings and Bevel Gears Propeller Blades Gearbox Manufacturing Gearbox Manufacturing Extreme Performance in Extraordinary Cases
M
S SPEED Day:
1
2
3
4
5
Assembly QA Certification
Transport Forwarding
6
To custom clearance at destination
To custom clearance at destination
To custom clearance at destination
To custom clearance at destination
Order Planning
Manufacturing
Manufacturing
Order Planning Manufacturing
Assembly QA Certification Transport
To custom clearance at destination
To custom clearance at destination
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3 PARTS D
Service level
Speed is essential in Brunvoll’s r Day one
Order received 10:00
Picking parts and packing At airport before 15:00
To logistics hub in Oslo before 18:00
– a typical timeframe for spare p
Brunvoll’s manufacturing and main warehouse f
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DELIVERY
s renowned service concept Day two To Central European hub before 24:00
International or intercontinental air transport
To custom clearance at destination
e parts deliveries from Brunvoll
e facilities are practically located at the airport
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4 MAINTE
Service level
Efficient Maintenance i
Half a century of hands-on experience in thruster maintenance has given us unmatched input for thruster design. Hard-earned knowledge has been passed down through generations.
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TENANCE
e is Built into the Design
JAN KRISTIAN HOEM Service Technician Started at Brunvoll in 2008
This job demands observation. Clear thinking. Energy. Awareness. Perseverance. Skills developed through practice, hard work and determination – and the Brunvoll mindset.
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4 MAINTE
Service level
Optimized main t
Today, the maintenance schedule may depend on given time intervals. Fixed-period intervals for maintenance may be required by regulations. Sometimes docking may take place …
Why Brunvoll is trusted f Basis for maintenance planning Our thruster service management database, TSM, provides the full history for every Brunvoll thruster: • Crew experience and observations • Brunvoll’s hand-on expertise and experience 18
Communication with shipowner and crew
Brunvoll’s TSM database
Alert and observant crews are important for optimal maintenance: planning, decision-making and setting priorities. Time and costs can be saved when crew members report vital information such as: • Running hours • Oil analysis • System checks – any alarms? • Any leaks or water content in thruster? • Noise and/or vibration? • Observations and gut feelings?
The thruster service management (TSM) base contains detailed records: • Thruster system history since delivery and any modifications • Complete Brunvoll service history • Record of all spare parts from Brunvoll • Operational statistics matching customer needs • Observations to check at next docking Service technicians have information at their fingertips
TENANCE
n tenance in practice
… a little earlier than it is really needed … … sometimes a little later … … and sometimes too late. Tomorrow, constant monitoring of thruster system parameters will make it possible to schedule maintenance precisely when components are close to the end of their useful life.
d for efficient service ...
s:
A typical Brunvoll service job
More extensive service work
Replacement of the propeller blade seal is an example of a small service task. Larger jobs include replacing wear parts while the gearbox is in the tunnel. This work requires dismantling of the propeller blades and removing the propeller hub to access the thruster internals.
– might involve the removal of the gearbox from the tunnel and setting it up in the workshop for closer inspection. When time is short, we can replace the gearbox. But there is generally no need to have a back-up thruster. Brunvoll thruster systems are service-friendly and made to last for the lifetime of the ship.
Taking care of what we learn from each service job Each service job is documented in the Thruster Service Management database. Experience from service work and ideas for improvements are brought back to Brunvoll – so that we can offer even better products and service in the future. 19
4 MAINTE
Service level
Brunvoll Condition Monitoring turns i 4 Bourbon PSVs with BruCon systems for monitoring the condition of the Brunvoll thrusters The Bourbon PX 105 MACS is an innovative series of large Platform Supply Vessels, each with three Brunvoll thruster systems. Brunvoll has installed BruCon systems for Condition Based Maintenance (CBM) on board to keep track of vital parameters for the thruster system alarms and other parameters such as ship speed. The information can be used to improve safety and performance, plan proactive maintenance, and reduce costs. Bow: 2 x LowNoise Tunnel Thrusters FU80 LRC 2250 1400 kW 1 x Retractable Azimuth Thruster AR63 LNC 1650 850 kW
The Paradigm Shift – Brunvoll’s C Collecting Richer Data Brunvoll develops and delivers BruCon Condition Based Maintenance systems with additional sensors to collect richer information, enabling powerful analysis of the Brunvoll thruster systems as a whole. CBM improves decision support and consistency in maintenance procedures. The result is more rational maintenance schedules, reduced risks, and more effective use of assets with less downtime.
Optimizing Maintenance with Remote Data Communication Expert analysis of collected data is combined with Brunvoll experience and observation of the thruster’s condition. We assess the number of running hours, oil condition and crew observations. Performance statistics help us to recommend what should be available on site.
Log Parameters • All alarms • Relative humidity in oil • Oil temperature in gearbox • Oil level head tank • Head pressure • HPU pump pressure • Motor load and rpm • Propeller pitch, command and feedback signals • Azimuth command/feedback signals Log of other parameters: • Ship speed, depth and trim • Wind velocity and sea temperature
TENANCE
s information flow into optimal performance
s Condition Based Maintenance system
s
e
BruCon Condition Monitoring System • Basic Data Acquisition stores existing control system data and enables simple analysis, reporting and diagnostics • Advanced Data Acquisition adds extended instrumentation and sensors to reduce costs and downtime through trend analysis, preparation for preventive maintenance, extended support, advanced analysis and reporting For further details of BruCon Condition Monitoring for Brunvoll thruster systems, see the BruCon brochure in this series.
Optional Modules • BruCon Real-Time Decision Management – based on the selected data acquisition module • BruCon Remote Diagnostics – cuts the time from data acquisition to decision making with no need for manual submission of measurement data • BruCon On-Site Advanced Measurements and Analysis – enables qualified Brunvoll personnel to use advanced measurement equipment for diagnostics and troubleshooting
Benefits of Brunvoll CBM • Potential for longer intervals between service • Early warnings reduce downtime • Optimal lifetime for parts • Customized support based on precise and timely information It all adds up to ...
...Peace of Mind
4 MAINTE
Service level
Brunvoll preven t
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TENANCE
n tive maintenance
Cruise is a demanding sector with extremely tight docking schedules. There is no room for errors or waste of time. As the service teams work, thousands of passengers may already be packing their bags for the next cruise. Brunvoll service technicians inspect and service the 6 thrusters installed on “Carnival Fantasy” within the tight schedule for every docking.
How is this possible? • The thrusters are well-engineered and designed for easy maintenance. • Reliability and robustness are built into every component. • The service team knows exactly what to look for and what to do. • Brunvoll’s service technicians arrive fully prepared for the job, with generous quantities of extra parts that might be needed. • Team members have effective communication skills and work culture. • All Brunvoll service experience is documented in the TSM database.
4 MAINTE
Service level
Brunvoll – trusted in demanding offshore s
DSV “Acergy Harrier” (now “Altus Optimus”) has been running for some 150,000 hours with standard maintenance. For class inspection, removal of the inner LowNoise tunnel in 2010 showed that the thruster systems were still in excellent condition with hardly any fouling or corrosion after 25 years’ operation. All the thruster systems are still going strong. Bow: 3 x Brunvoll LowNoise SPA VP 920 kW Stern: 1 x Brunvoll LowNoise SPR VP 920 kW 24
1985 “Acergy Harrier” – some of the longest running thruster systems in the world
TENANCE
e service vessels for more than 40 years
With Dynamic Positioning (DP) operating 24/7 in some of the world’s most challenging environments, offshore service vessels demand the ultimate in robust and reliable thruster technology. A thruster failure could put the safety of the crew and the vessel at risk. A day of downtime may cost hundreds of thousands of dollars.
“Seven Pelican” – thrusters in the sea since 1985 In an extraordinary test of endurance, the 4 Brunvoll tunnel thrusters on board the Diving Support Vessel (DSV) “Seven Pelican” have accumulated more than 25 years of operation.
In 2010, a full inspection of all the thruster systems showed they are still going strong and still satisfy the stringent noise reduction requirements. Bow: 3 x Brunvoll LowNoise SPA VP 1100 kW Stern: 1 x Brunvoll LowNoise SPR VP 920 kW
1984 “Alliance”
DSV “Alliance” has clocked up more than 113,000 operating hours for the thrusters – which have been in the sea for 30 years. Built as “Wilchief”, this pioneering DSV is still in service. For divers’ safety, the vessel position must be maintained over the dive site in the face of winds, waves and currents. This places exceptional demands on thruster reliability. Bow: 3 x Brunvoll LowNoise SPR VP 736 kW Stern: 1 x Brunvoll LowNoise SPR VP 736 kW 25
5 UPGR
Service level
Extensive in-depth expertise i
New charters may require new functions
Upgrading Brunvoll Control Systems on older vessels
Vessel upgrades bring new needs and new opportunities – a thruster upgrade can improve the functionality and profitability of the ship.
Brunvoll thrusters are so robust and rugged that they may outlive the original control, alarm and monitoring system.
• Shipowners draw on Brunvoll’s expertise to find optimal solutions • Upgrades may be a way to take advantage of new technology • Upgrading to Dynamic Positioning often requires new thruster capacity • Brunvoll upgrades are fully compliant with classification rules
Upgrade may also be needed when an existing thruster is transferred to another ship. We have long experience in upgrading older Brunvoll thrusters to function with new BruCon technology for control, alarm and monitoring. Brunvoll’s detailed knowledge of the system and advanced testing tools enable fast and efficient upgrades.
Control system upgrade – Nordkapp class Brunvoll has upgraded the control, alarm and monitoring system for the Nordkapp class of Norwegian Coast Guard vessels: “KV Nordkapp”, “KV Senja” and “KV Andenes”. Each of these ice-strengthened vessels has one Brunvoll Retractable Azimuth thruster system. The upgrade gives the vessels a flexible BruCon interface with the potential for dynamic positioning and other sophisticated functionality in the future. The thrusters on the Nordkapp class vessels have provided reliable service since they were delivered early in the 1980s.
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GRADE
e in most application areas
Tap into our in-depth thruster expertise
Precise control with BruCon
• We have experience from numerous applications in a wide variety of demanding areas • Brunvoll has experience from just about any thruster application and can provide advice • There is close cooperation between ship designers, consultants, yards, shipowners, class societies and Brunvoll • We can be your discussion partner in evaluation of investments, timeframes, potential benefits, ship performance and class requirements
Brunvoll offers upgrades to BruCon – Brunvoll’s modular control, alarm and monitoring system for manoeuvring, positioning and propulsion – enabling: • Precise control of manoeuvring, positioning and propulsion • Optimized performance • Reduced wear • Smarter preventive maintenance • Reliable service • Access to Brunvoll support 24/7
Installing BruCon Condition Monitoring System BruCon Condition Monitoring for Brunvoll thruster systems helps to optimize performance and makes it easier to plan smarter preventive maintenance. The BruCon Basic Condition Monitoring System enables logging, data collection and diagnostics in autonomous modules. Advanced BruCon Condition Monitoring modules use special instrumentation and sensors to create new potential for smart solutions that reduce costs and downtime.
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6 EMERG
Service level
Troubleshooting and emergency repair –
Suddenly … a rope or a log gets sucked into the thruster First, call Brunvoll’s service department. Don’t hesitate, whatever the time of day or night.
We have the knowledge, the spare parts and the resources to respond quickly and effectively.
When you call us, a service technician with system competence will listen to you. He will know what questions to ask you.
Brunvoll’s unique combination of in-house expertise and production capacity is at your disposal when you need it most.
We know our products from A to Z – and that makes it possible to give you a fast and helpful answer.
Our experienced service technicians are available at major hubs worldwide.
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Brunvoll has the skills to help
In-house capabilities and capacity
• Our long experience with Brunvoll thruster systems speeds up troubleshooting • Multidisciplinary expertise available 24/7 • Easy access to Brunvoll’s in-house resources • Flexibility to organize an emergency team • Effective communication with the crew and other parties • Problem-solving attitude focused on getting the vessel back in operation
• Brunvoll can act fast because we have the spares in stock • We have parts for every thruster type in service • We have resources in-house to manufacture thruster parts and modules to keep in stock
RGENCY
r – when the unexpected happens
“Excelsior” repair with the vessel afloat A carbon fibre rope caused damage when it was sucked into a thruster on the LNG tanker “Excelsior”. In a demanding operation with the vessel afloat Off Port Limit Singapore, Brunvoll’s service technician worked together with the vessel’s Chief Engineer and crew to replace the thruster gearbox and propeller blades.
The vessel was trimmed to raise the thruster tunnel above the waterline. The technicians and parts were lowered to the thruster tunnel using the ship’s crane. After the challenging repair job, the thruster tunnel was submerged again. The thruster started smoothly – and “Excelsior” was back in operation without dry docking.
Complete thruster history • Vessels change owners • Owners change crews • Brunvoll ensures continuity Our service team can trace the whole history of your thruster system and any modifications in Brunvoll’s database for Thruster Service Management (TSM) 29
7 TRAIN
Service level
Brunvoll T
Crew training at Brunvoll Course participants have a unique opportunity to see full-scale Brunvoll thrusters. The centre includes actual mechanical, hydraulic and electronic equipment with BruCon control systems.
Training reduces life cycle costs
Share Brunvoll’s expertise
Farsighted ship-owners realize that well-trained crews lengthen the lifetime of the thruster systems, helping to prevent problems and optimize performance. Brunvoll’s training philosophy is to: • Help crews to promote best practice from the start for safe, cost-effective and reliable operation • Look at the thruster system as a whole • Encourage a culture of professionalism and commitment • Train crews in basic monitoring and troubleshooting • Keep crew members up to date with technological advances
• Customers benefit from Brunvoll’s unique in-house knowledge and experience from a variety of marine sectors – cruise, offshore, navy, fishing and research vessels, merchant ships, and superyachts worldwide • Brunvoll’s range of multidisciplinary expertise in thruster systems is one of our strongest resources • Close partnership with our customers has enabled us to accumulate decades of expertise and experience • Training programmes give us a valuable opportunity to exchange experiences with Brunvoll users from all over the world
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INING
l Training Centre
Training on site
We provide courses for customers on site – including training during commissioning and start-up of new systems.
Brunvoll’s training strategy
Training matched to individual needs
• Active learning with hands-on practice using Brunvoll technology is a cornerstone of our training programmes • We focus on interdisciplinary teamwork, planning and problem-solving • Training is an important part of Brunvoll’s customer relations • During courses, crew members get to know our service network. Later, it will be easier for them to contact Brunvoll with questions and solve issues at an early stage • At the Brunvoll training centre, we also provide multidisciplinary training for our own staff and worldwide representatives
• Courses are tailored to the customer’s maintenance policy – basic on-board maintenance or advanced training • Customized training focused on specific needs reduces life cycle costs • Brunvoll has a wealth of experience in courses enabling officers to conduct training for their own staff • Participants tell us they are impressed with the relevance of our courses and our understanding of their work situation • We offer product familiarization, product presentation and a 15-year maintenance plan including scenarios for 5- and 10-year docking 31
7 TRAIN
Service level
Brunvoll’s flexible training program m
In the open, interactive atmosphere of each course session … … participants are welcome to ask all the questions they may have. A mistake is just a valuable learning experience. If a component breaks, it’s easy to replace it. In a safe setting with expert coaching, participants can try out all the thruster functions they need. They build up confidence to handle real-life situations when it’s vital to know exactly what to do. The basic training also provides a solid foundation for continued learning on the job. 32
INING
m mes are matched to individual needs
Team-building continues after hours – exploring new horizons in Molde’s maritime environment, sharing experiences, strengthening trust while having fun, and building up valuable relationships.
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THE PU In-house manufacturing expertise and production of parts
Consistent range
High quality products
Hydrodynamics expertise
Mechanical expertise
Multiskilled service personnel
Electronic expertise
Hydraulic expertise
Service attitude
Hands-on training
World wide presence
Capacity
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PUZZLE Complete stock of parts for any thruster since 1965
What’s the secret to solving the service puzzle? Different thrusters … … of different ages Different ships Different crews Different climates Different applications Different deadlines Different needs
Single source
In service, putting the right pieces together to solve the puzzle is a challenge.
Open, transparent and open-minded communication
Effective documentation system
A challenge we love. Would you like to know our secrets?
Customized tools
Efficient logistics system
• We know every nut and bolt of each Brunvoll thruster system • Determination and hard work are probably part of the secret • With in-house expertise, we always have someone to ask • Fine craftsmanship from the start reduces the need for service • We work together to provide a seamless service package • We persevere until the puzzle is solved • And it’s a pleasure to put the pieces together successfully
In-house design expertise
Recruiting talent – building expertise
Rapid response 35
TSM
The Brunvoll Thruster Service M
Product History
Installation
Operation
The entire product history gives Brunvoll important input for development as well as continuous improvement of our thrusters and after-sales service.
We have precise records of the delivery, commissioning and handover of every thruster system we have ever delivered.
Depending on the customer’s requirements, we keep records of operational statistics, providing a unique database of thruster performance.
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M TOOL
e Management (TSM) database
“Our service technicians have a flying start for each call thanks to information from the Brunvoll Thruster Service Management (TSM) database” “Our TSM database is a unique tool for making the most of our accumulated in-house knowledge, experience and insights from our customers. We take care of best practices, experiences, solutions discovered and lessons learned. At any location, Brunvoll service technicians have information about the thruster available at their fingertips. Brunvoll’s Thruster Service Management base is also a valuable tool for planning maintenance. The full history of each Brunvoll thruster provides peace of mind for the shipowner and the crew.”
ARILD HAUGEN Manager Maintenance & Repair Deputy Service Manager Started at Brunvoll in 1990
After-Sales Service All spare parts supplied by Brunvoll, all scheduled maintenance performed by Brunvoll, all Brunvoll’s recommendations for future service, and every emergency response from Brunvoll will be carefully noted in the database. Each service report adds to our knowledge database for the individual thruster system.
Upgrades and Transfers If a thruster is upgraded – for example, with a new control system to enable dynamic positioning – or if it is transferred to another vessel, Brunvoll continues to take care of its whole history.
Traceability From the start, Brunvoll has systematically kept track of the history of each of our thrusters. We have a summary of every telephone dialogue about thrusters and a log of all written and verbal contact. Unique traceability enables faster service, higher quality and lower costs. 37
GLOBAL
Brunvoll representatives a
USA Brunvoll has been represented by Ships Machinery International, Inc. in Miami since 1995. Their after-sales service staff work in close partnership with service technicians from Brunvoll in Norway, and receive expert training at Brunvoll’s training facilities in Molde.
“We have in-depth knowledge and extensive service experience in the USA market” CHRISTOPHER CRUZ and WILLIAM CRUZ Field engineers Ships Machinery International, Inc.
China In the vast geographical region of China, Brunvoll has a local presence in strategic locations through Tecway International (Marine) Ltd., established in 1994. Tecway has grown rapidly into a leading partner and agency in the marine and offshore industries. After-Sales Service Manager Alex Yu leads an outstanding service team of 10 technicians from the office in Shanghai.
“We are experiencing growing demand for Brunvoll quality” ALEX YU After-Sales Service Manager Tecway International (Marine) Ltd.
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From left: Huang Shuibao, Alex Yu, June Ren
L LOCAL
s around the globe
Our global network makes it possible for us to bring Brunvoll after-sales service to customers in marine hubs worldwide. Here are a few of our many representatives ...
Singapore Ronnie Tay has represented Brunvoll in Singapore – the maritime hub of South-East Asia – for more than 20 years. Today he leads a team of five.
“Local experience and expertise are vital in Brunvoll’s chain of value” RONNY TAY, Managing Director, Scanvik Marine Services Pte. Ltd.
Germany Naval architect Jörg Steinbach has more than 20 years of experience with Brunvoll products in the German market. Today, the one-man company he started has grown into a flourishing business. In 2010 he won the “Blue Bollard” awarded by the Association of Norwegian Maritime Exporters.
“Our customers appreciate our insight into local conditions – and we pass on their feedback to Brunvoll” JÖRG STEINBACH Dipl. Ing., Manager and owner Steinbach Ingenieurtechnik Gmbh
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PERSPE
Brunvoll’s service technicians a
Brunvoll
If stretched out, Norway’s coastline of fjords, bays and islands would circle the earth two and a half times. 40
Molde
Sea routes provided a lifeline linking coastal communities when roads were still primitive tracks.
Throughout history, the ocean has provided food and transport for this region.
PECTIVE
s are a special breed
“The jagged Norwegian coast may be the most complicated shoreline on earth. Brunvoll’s home in Molde is close to a junction of coastal routes that has been a shipping hub since Viking times.”
North Sea
Looking at the big picture “In this majestic landscape, it’s easier to keep your focus on the important things. From the mountain peaks, you gain a broad perspective of land and sea. Life in these surroundings gives you a respect for long seafaring traditions – and an urge to tackle new challenges. KRISTIAN SOLEMSJØ Senior Service Technician Started at Brunvoll in 2003
Here, wind and waves, tides, rocks, and currents …
… have presented challenges to seafarers for generations.
Doing the job right has been a matter of survival.
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EFFICI
After-Sales Service E
Brunvoll makes thrusters that last – with minimal maintenance. We make our living from selling quality thruster systems, not from large volumes of spare parts or frequent service calls.
Where others may need a team of four ...
Team leader
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Hydraulics expert
Mechanical expert Electronics expert
CIENCY
e Efficiency the Brunvoll Way
Brunvoll’s multi-skilled service technicians have climbed our in-house career ladder through specialized training and experience – from apprenticeship in thruster production to fully qualified service technicians.
Brunvoll often does the job with just one Attitude We choose our people carefully. We recruit potential – people who are keen to build multidisciplinary expertise, who can take action and think constructively under pressure. Most important? Attitude. Teamwork. The willingness to make a special effort when it’s needed.
Trusted on board Brunvoll’s service technicians focus on the whole system – not only the electrical functions or only the mechanical functions. Their goal is to make sure that all the thruster components work together to give you velvet-smooth performance in the long term.
Brunvoll technicians are trained in all aspects of Brunvoll thruster service • Planning and preparations • Logistics • Mechanics • Hydraulics • Electronics • Software • Business sense • Communication
We only service Brunvoll systems and we know them inside out That’s why one multi-skilled Brunvoll technician can do the job alone – with the opportunity to call in more resources if necessary. Our service technicians do their utmost to ensure constant reliability of your Brunvoll system. Top-quality workmanship is a cornerstone of the Brunvoll culture.
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TOOLB
Brunvoll customizes a toolbox f
The Brunvoll Technician and his Toolbox We send the customized toolbox to the site in good time before the service technician arrives for the job. The toolbox includes everything needed to get the job done efficiently.
We take pride in over-preparing with generous margins – we know that every minute counts once the vessel is dry docked. The service technician dismantles the thruster. Together, the customer, the class surveyor and Brunvoll make the final decision on action and spares to be replaced.
The right tools The Brunvoll Toolbox is composed individually for every single service job.
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Logistics and planning Our service technicians make detailed plans and contingency plans for transport of the Brunvoll Toolbox well in advance.
LBOX
x for every service project job
Toolbox at destination
Returning the Toolbox
After the service job
The carefully planned and well equipped Toolbox combined with Brunvoll’s documentation provides the basis for an efficient service job.
Back at Brunvoll, the tools are cleaned, checked, and maintained or replaced if necessary – ready for the next job.
We take care of any comments and suggestions for improvement as input for future service assignments.
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PEACE O
Case: Cruise – February 2012 “I was in a meeting with a major cruise line.
Any potential for savings on the Brunvoll service account?
Next agenda item: Costs. 6 ships: 4 thrusters each. Wait a minute …” 46
“There is nothing on the Brunvoll service account. Nothing on the bill for the past five years!” “That’s hard to beat.”
OF MIND “Sometimes the service cost can be really ‘disappointing’ for both me and my clients ...”
JOHN SJÅHOLM Manager Customer Relations Senior Service Engineer Started at Brunvoll in 2004
Case: Offshore – January 2012 Client: A major operator in offshore oil. Some 20 vessels with some 40 Brunvoll thrusters.
“I was called in to talk about opportunities to save costs.
“Too small. There’s nothing to cut back here,”
Brunvoll’s service bills?” said the manager. 47
Thruster Systems for any kind of ship
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CRUISE The World`s No.1 in Cruise Ships
FISHING & MERCHANT RESEARCH
Trusted by the most demanding Fishermen and Researchers
Trusted in the Merchant Fleet for 50 years
SERVICE
BRUNVOLL
BruCon Modular Control, Alarm and Monitoring System for Manoeuvring, Positioning and Propulsion
Reliable After-Sales Service for the Lifetime of the Thruster
Company Presentation
NAVY
OFFSHORE
YACHTS
Trusted for shock qualified naval thruster solutions worldwide
Trusted world wide for reliability and high performance in any offshore application
Superb thrusters for superyachts
BRUNVOLL AS Strandgata 4-6, NO-6415 Molde, Norway Phone +47 71 21 96 00. Telefax +47 71 21 96 90 E-mail office@brunvoll.no www.brunvoll.no
Bergmann • RenessanseMedia • RKG • Illustrations by Brunvoll
OL OL THRUSTER CON NTRO RANGE SYS STEMS S
Brunvoll information resources are available in the publications shown here.