xxxxxxxxx History of Berkhamsted Schools Group

Berkhamsted School is situated in the historic Hertfordshire town of Berkhamsted, a prosperous community surrounded by Chiltern countryside and within easy reach of London Berkhamsted is a leading Independent School for pupils aged 3 to 18 years, the foundation of which dates back to 1541 (when John Incent, the Dean of St Paul’s Cathedral, successfully applied to King Henry the VIII for a license to purchase a piece of land for a ‘freescole’).

In 1888 a Girls School was founded in Berkhamsted under the same governing body, and the Boys’ and Girls’ Schools merged to form a diamond school in 1997 The Prep School was also integrated at this stage, and the School became Berkhamsted Collegiate School.

In 2011 the School merged with Heatherton House, a small independent day School for girls in Chesham Bois, and became the Berkhamsted Schools Group. Operating as a satellite Prep School, Heatherton provides a feed of Girls to the Berkhamsted Girls School every year. In 2012 Berkhamsted Schools Group acquired Haresfoot, a small proprietary prep school in Berkhamsted. This site now houses the Berkhamsted Pre-Prep and Berkhamsted Day Nursery Limited, and Berkhamsted Prep takes children from age 7-11.

Berkhamsted is the only School in the Herts, Beds and Bucks region, and one of only a small number of Schools in the country, to offer a ‘diamond’ structure that combines the best of both single-sex and coeducational teaching. Boys and Girls are taught together until the age of 11 (Berkhamsted Pre-Prep and Prep), separately from the age of 11-16 (Berkhamsted Boys and Berkhamsted Girls), before coming back together again in a joint sixth form (Berkhamsted Sixth).

Job Description

Reporting to: IT Support Manager

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Hours of Work:

Full-time (52 weeks per year)

Hoursofwork:830am-5pmMondaytoFriday,allyearround

Flexible hours between 8am to 6pm (dependent on department needs)

Some weekend and evening work when required

Areas of Responsibilities:

Working closely with the IT Support Manager to provide 2nd and 3rd line technical support to the entire organisation. This role requires a high level of technical understanding and troubleshooting skills

Working closely with the IT Support Manager on our annual deployment which includes staff and pupils.

To jointly administer, alongside the IT Support Manager, certain systems.

To be actively involved in the adoption of new technology.

Provide friendly and efficient 2nd and 3rd line Service Desk support

Developing and upskilling first line technicians.

To coordinate, deliver and upskill members of the team to deliver regular training sessions to support staff

Proactively identifying issues and fixing problems before users are affected

Assist in monitoring the group ’ s schedule of events, anticipating support needs and scheduling staff and resources appropriately.

Manage all escalation of issues to the IT Support Manager / Infrastructure Manger where necessary, ensuring sufficient detail has been recorded electronically to allow issues to be resolved effectively.

Job Description

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Sensitively handing IT support complaints and escalating to the IT Support Manger where necessary

Hoursofwork:830am-5pmMondaytoFriday,allyearround

Ensure enterprise level standards are always maintained, i e naming standards, conventions and best practice are always adhered to.

Maintain a knowledge base of issues to ensure IT staff can quickly and effectively resolve issues.

Assist in the creation and upkeep of all self-help user documentation.

Assist in carrying out Staff IT Inductions and ad-hoc training.

Jointly administer the Group’s Asset Register ensuring it is always kept up to date.

Ensure asset disposal is carried out in line with the group ’ s guidelines and compliant with WEE and

Data protection standards

Manage all (school owned) staff devices ensuring they are secure on MDM and kept up to date. Solve problems and make decisions on a daily basis relative to Helpdesk responsibilities. Ensures effective Helpdesk representation for the coordination of work processes and projects with other departments and divisions.

Management of projects; collecting user requirements, obtaining quotes and ensuring best value, ensuring the end product meets user and departmental requirements.

Responsible for all management of user accounts and email lists ensuring they are created and removed in a timely fashion and in line with the group ’ s naming standards

Maintenance and support of all Multi-Function Devices and printers. Any other tasks deemed in line with the role.

Job Description

Qualifications, Education and Training:

Essential: Desirable:

An advanced understanding of IT in an organisational environment

Hoursofwork:830am-5pmMondaytoFriday,allyearround

Experience gained in a busy and comparable IT support role.

Formal qualifications or certifications, such as:

MCP / MCSE

ITIL Foundation / FITS Practitioner

Knowledge and Experience:

Essential:

Excellent and proven knowledge of:

Desktop, server and mobile device hardware and software

Windows Azure Active Directory

Microsoft and Apple desktop and server operating systems and applications

Experience of Microsoft 365, SharePoint Online, Teams, Microsoft Power Automate and Power

Apps

Microsoft Endpoint manager

IT Support skills up to 3rd line

Good demonstrable working knowledge of:

Local area networks to locate, identify and resolve user problems

Managed network switching

Research and Development methodologies

Experience of Spiceworks or similar helpdesk package

Job Description

Desirable:

Managing Microsoft Teams Telephony

Experience of dealing with suppliers

Hoursofwork:830am-5pmMondaytoFriday,allyearround

Experience of the Microsoft Power Platform, in particular Power Automate and PowerApps

Understanding of PowerShell

Skills and Abilities:

Essential:

Ability to build good relationships with users

Strong customer service skills

Methodical, organised and thorough administration skills

Proven incident/problem identification skills, with ability to resolve effectively

Ability to maintain a high degree of accuracy and attention to detail

Personal Attributes:

Flexible approach to work, with a can-do attitude.

A confident and positive communicator who can adapt their approach to suit all levels of staff

A friendly, supportive team worker who can build trust and positive relationships

A willingness to continually learn and enhance own skills