Frank Lloyd \Tright specified cypress. Shouldn't you?

Kentuck Knob, Chalk Hill, Pennsylvania

Architect: Frank Lloyd Wright

Year Built: 1953

Proiect: Residencefor LN. Hagan Family of Uniontown, Pennsyluania

Materials: Cypress and natiue feldstone

Kentuck Knob glows golden with a cypress exterior. Interior spaces are warmed by cypress paneling, cabinetry, built-ins and millwork.

... that euery piece of Can Trim moulding is produced from 100%a recouered and recycled wood fiber, and you Are continually searchingfor better wals to recycle )/owr own by products ... uhether it's wood stoue pellets, extruded polymer/wood deching lumber, or organic agricultural fertilizer. "

Bill Clark will retire by the end of the year upon closing Clark Lumber & Supply, Johnson City, Tn., which his father opened 50 years ago.

Craig Hall has joined Curt Bean Lumber Co., Glenwood, Ar., in general sales.

Roy Scott is new to sales at Marvins Building Supply, Meridian, Ms.

Joe Roth is the new commercial sales mgr. at Wimsatt Building Materials. La Vergne. Tn.

Bill Rankin has joined U.S. Timber Co., Conway, Ar.

Clifton Simmons has retired as sales mgr. at Snider Industries, Marshall, Tx. Donnie Oney, ex-A&A Lumber, succeeds him.

David Outlaw has been named store mgr. of the new Home Depot in Lake Worth, Tx. James Snowden is store mgr. of the new Reston, Va., location.

David Rutherford has been appointed v.p. of litigation for Home Depot, Atlanta, Ga.

Susan Spalding has been named brand mgr. for Porter-Cable, Jackson, Tn.

Lee Kuhre is the new v.p.-environmental affairs at Louisiana Pacific.

Rick Perry has joined the Window & Door Manufacturers Association as director of industry standards.

Kim Trost has joined HandySource, Bradenton, Fl., as associate mgr. of client services. Leta Smith is new to client services at the Atlanta, Ga., office.

Tommy Williams is no longer in sales at S&W Lumber Co., Waynesboro, Ms.

James Crowe has been appointed director of communications at the North American Insulation Manufacturers Association.

Dick Bristol has been appointed director of the paint division at Ace Hardware Corp.

Paul B. Barringer II, chairman, Coastal Lumber Co., Weldon, N.C., has been appointed to the board of the non-profit North Carolina Citizens for Business & Industry.

Peter F. Secchia is retiring after 4O years with Universal Forest Products, but will continue as nonemployee chairman of the board.

John Lee Anthony, president and c.e.o, Anthony Forest Products, El Dorado, Ar., has stepped down as president of the American Institute of Timber and Construction. He has been battling cancer since last summer.

Eric P. Canton, former chairman of Canton Lumber, is now managing director of personal growth consultant Oxygen for Thin Air Consulting Group LLC and c.e.o. of instore merchandiser SuperServe Logistics.

Dewey Lawrence, owner, Moller & Vandenboom Lumber Co.. Ethel. Ms., appeared on Mississippi public tv's Farm Week to discuss the history of his 1870s-era sawmill. Patience Reitz is now health program advisor to Hugh Mungus and Freddy Fungus, owners of Mungus-Fungus Forest Products, Climax, Nv.

Redwood Aces UC Fire Test

The University of California Forest Products Laboratory recently completed tests that showed redwood to be the most fire resistant decking material on the market.

The tests, conducted on l2 commercial decking materials, evaluated performance when exposed to wild fire conditions such as those in most of the West.

Construction Heart 2x6, the most widely used redwood decking material in California, was the only product that exhibited no degradation effects during the long exposure tests.

The test also included wood/plastic composites and pure plastics, which either degraded quickly or were destroyed before the completion of the long exposure test. Most of the damage consisted of accelerating or runaway flaming combustion, particles falling from the deck or the collapse of a deck board with or without load.

Customer's Top Complaints

According to a recent customer survey, "It's not my department" is the most upsetting statement that a retail salesperson can make to a customer.

The study, conducted by MOHR Learning, surveyed 230 shoppers on both coasts.

A close second for customers was, "If it's not on the rack, we don't have it," which annoyed 24.97o of those surveyed.

Other statements that retail customers find annoying: "That's the policy," IO.2Vo; "Ask that person over there," 8Vo: "1'm new here," 6.2Vo; "You'll have to wait your turn," 5.3Va, and "The computer is down," z-t"/a-

"The findings suggest shoppers resent having store employees stand in front of them and say they can't help-that customers are on their own," said MOHR Learning c.e.o Michael Patrick.

Because of the slowing economy. Patrick observed that more retailers are refocusing on customer service.

"What's needed is to get associates committed, to do their best even when nobody's looking," he said. "They need to listen to customers, learn to use their judgment, know the products and be able to resolve shopper problems."