Cal Coast Wholesale Lumber, Inc.

Pressure Treated Forest hoducts

Alkaline Copper Quat (ACgt and Borates Custom Treating Selected Inventory Available

P.O. Box 673 o 3150 Taylor Drive . Ukiah, Ca. g5482 Phone 7O7-468-0f41 o Fax 707-468-OGGO

Gene Pietila r David Sandoval, Sales..pr Coast Wood Preseraing

Thieves Steal Copper Pipe

Police have arrested five suspects who were attempting to steal copper pipe from HD Supply, Garden Grove, Ca.

After being tipped off July 23 by an onsite security officer, police surrounded the property and moved in.

One suspect, probably the lookout, was arrested outside the business. Four others were found and arrested inside. One of the suspects refused to surrender until a police dog was sent in; he was treated and released from a local hospital for a dog-bite injury to the leg.

The suspects were identified as James Castillow, 2l; Scott Duncan, 29; Phillip Sagasta, 22; Iohn Martin, 26, and Kameron Salley, 26.

The Garden Grove store was hit by a similar robbery in April, in which

$60,000 worth of copper pipe and a truck were stolen. The truck was later found empty and abandoned in San Bernardino County.

The Moment 0f Ttuth

(Continued from page I 8) ing your actions.

American psychologist William James said, "Action seems to follow feeling, but really action and feeling go together and by regulating the action... we can indirectly regulate the feeling." In other words, you can choose your attitude. Simply act more enthusiastic and your emotions will follow.

The Manner in which We Serve

A common complaint voiced by inside and counter salespeople alike sounds something like this: "This customer called and said, 'I'm checking on the order I gave you,' and I said, 'You didn't give me an order,' and she said, 'Well, I gave someone there an order.' I said, 'When you figure out who you gave it to, call back, and ask for him." Managers cringe. Customers aren't obligated to remember the name of whomever took an order, but they are entitled to knowledgeable answers to their inquiries.

Customers personify the comPanies with whom they do business. In their eyes, you are the company. In other words, when they say, "You," they mean "your company." Think of it this way: "You" are the voice of your company. When a customer inquires about an order and is immediately met with a negative response, it's the same thing as telling the customer, "No. You're wrong." And everyone knows the first rule of customer service l0l is "The customer is

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Agency Stamped Tieated Lumber including ACQ &. ACZA

Stocking Timbers lx4 - l2xl2

Utility Poles 25' - 60'Lengths

Round Building Poles in Pine &. Douglas Fir Fence Posts, Doweled Poles 2" - 8'

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As a leader in MDF mouldings, SierraPine's market presence is further enhanced by its own custom MDF production. Offering products that are light weight, f lame retardant or'contain no addedformaldehyde, coupled with our new state of the art coating system applying a high solids water based prime coat, provides maximum specification options while helping the environment. All you need to add rs your rmagrnatron.

Available options: .Fire Retardant

No-Added Formaldehyde Moisture Resistant