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ZVterc again, tlte customer is always right.

Feelings, nothing more than feelings!

As someone who is often told that I wear my heart on my sleeve, I think one of my failings as a manager is that I sometimes care too much. Whether it's over an ideal, a department, or a product, I occasionally lose sight of objectivity. I would argue, however, that often that same failing is a positive, in wanting to do the right thing and to make others think about the decisions they are making. Showing controlled passion isn't a bad thing.

There are both good and bad emotions that you can have in a business. But I would also agree that mismanaging bad feelings in the workplace can lead to less productivity and creativity and the loss of good employees. The sad fact is that as managers we often accept it and tolerate it because it is the easy way out. You do not want to be cruel and tell employees candidly that their performance is not up to par, or that they are disrupting the entire department, or that their daily break- downs are simply unacceptable. But it is equally cruel not to tell them. Conversely, managers who act inappropriately must be told that their behavior is equally unacceptable-and there must be a way for employees to be able to discuss such matters without retribution.

Many will argue that feelings have no place in business, that everything is a black or white issue. Here's my favorite line. which makes me want to explode: "It's just business." When you care about the projects that people have been slaving over for months, and someone says kill it. or you care about the people who work for you, and you're told to eliminate them, when the day comes that feelings go out of the window, maybe that's the day I hang up my boots.

I have worked for some real jerks who were allowed to get away with behavior that depressed company performance, often over a long period. I

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Natural (No Bark) have seen people become complete jerks over time when they have been given some power. Once considerate and concerned about others, they become focused on satisfying their own personal needs and less on others around them. They personally ignore the rules that they themselves have set up, as though they are above all that (cynical me-that also sounds like many politicians).

There is no doubt that feelings have to be managed. The employee who is always negative, or whom people have to tip-toe around every other day, has to be dealt with. Those types of feelings are not acceptable, as leaving over-emotional people unmanaged can lead to lower productivity and make the workplace very uncomfortable for everyone else. Managers who are always screaming at their staff and bullying them need to be shown the door. In any business, poor behavior only begets more bad behavior, and corporations today more than ever cannot allow a hostile working environment. Allowing such issues to fester leads to othcrs doing the same thing-"if they don't care, why should I" mentalities. gossiping. paranoia (what is management planning now?), and ultimately complacency sets in and it goes from bad to worse.

People are creatures of habit. Regardless of their own personality traits, people will start feeling and displaying the same traits as the people they live or work around -both positive and negative. Look at some of the behavior on reality shows when perfectly nice people are mixed with some not-so-nice people and soon learn to backstab the others around them. Peer pressure leads to behavior change and wanting to be seen as fitting in by mimicking what is going on around you.

Emotional mismanagement is when you tar everyone with the same brush. Along with the bad, there's almost always some good. Not everyone is guilty when things go wrong. We should all have feelings and we need to be sensitive to the feelings of others, because the killing of passion leads to indifference and lack of purpose. Nothing great happens without passion. Most people do not want to just show up every day; they want to find a reason to come to work motivated, with their dignity intact. The day you lose feelings as an employee or a manager is the time to quit and do something new.

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