BEAT
DEC2016
CONNECTING OUR PEOPLE ACROSS AUSTRALIA AND NEW ZEALAND
Connections that matter Helping customers navigate our world
Farewell Dean Holden Profiling a stellar career at Bupa
The DNA of Workday How Bupa A&NZ is building the future
proud moments Some of our people describe why working at Bupa is so satisfying
Team works
Rewarding challenge
This year, I’m particularly proud that we launched the Digital Diabetes and mummatters programs, as well as having the Bupa Board approve our new Bupa Health Foundation strategy. I’m also thrilled that we supported and enabled ‘Bupa Connect’ that won the One Bupa award. But ahead of all this is the pride I feel for all the work that our whole team creates, and the quality of the relationships we have with each other.
My proudest moment was completing the refurb. The challenge was enormous and stressful but the professional close knit team, starting with my manager, Jane, worked together to make Enfield great. It was so very special for our loving residents whom we adore. Now we all can enjoy the reward!
Paul Bates - Chief Medical Officer, Medical
Happy days
Still racing
My proudest Bupa moment so far has been the smiles from our customers at BMVS Adelaide when they tell us how comfortable and quick we have made their visit!
At Bupa Runaway Bay, our proudest moment this year would have to be celebrating Australia’s oldest living jockey’s 103rd birthday. Having raced for the Queen and ridden in Melbourne Cups, appropriately his birthday was two days before Melbourne Cup Day. Susan Reardon - Lifestyle, Bupa Runaway Bay, Aged Care Australia
Victor Paunovic - Maintenance Officer, Bupa Enfield, Aged Care Australia
Julianna Spalding - Health Assessor, Adelaide Medical Assessment Centre, BMVS
Weathering the storm
Kristina Alpaparaparguian - Medical Receptionist, Bupa Medical
Proudest moment for me, having been here for only three months, was when we had limited staff in payroll due to the weather that hit Wellington. We were pushing the payrolls through as the river next to the office was rising and very close to bursting its banks and we were asked to evacuate due to potential flooding. The team got stuck in and worked like a well-oiled machine to get the job done and pay the staff. It was a very proud moment leading such an awesome team.
Open and honest
Linda Scherf - Payroll Manager, Support Office Porirua, Wellington, Bupa New Zealand
No place like home Every day at Bupa is a proud moment for me. Looking after those people who need tender loving care, and working with genuine people who are my second family. It’s like a home away from home.
My proudest Bupa moment was being able to share with my team the open and honest way Bupa handled the pre-existing condition process issue - where some customer claims were rejected without being assessed by a Bupa-appointed medical practitioner. Each of my team members and I felt proud to be a part of a company that lives by its values and operates with such integrity. Kelly Martin - Customer Care Team Leader, Sales and Growth, Health Insurance Aboriginal and Torres Strait Islander peoples should be aware that this publication may contain images of people who have passed away.
Program launch My proudest moment was the launch of our Clinical Manager Leadership program in 2016. New Zealand put this forward for the Bupa Clinical Awards and got through as a finalist, so watch this space... Sandy Turnwald - Acting Director, Nursing Quality and Risk, Bupa New Zealand
recycle logo goes here
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DEC2016
CONNECTING OUR PEOPLE ACROSS AUSTRALIA AND NEW ZEALAND
Connections that matter Helping customers navigate our world
Farewell Dean Holden Profiling a stellar career at Bupa
The DNA of Workday How Bupa A&NZ is building the future
Our cover: Brett Coad of Bupa Northland has appreciated the leads his nearby Dental colleagues have provided as part of Bupa’s new Cross Referral Program (See page 4)
Cross-connected
Bupa’s new Cross Referral Program has proved to be a ‘win-win-win’ for all concerned – our customers, the referrer and the team members enjoying a new lead!
Farewell Dean Holden
Dean says goodbye to Australia and New Zealand after a momentous thirty year career with Bupa. Discover the significant challenges, changes and the creation of a truly international company that occurred under Dean’s watch.
Tomorrow’s workplace January 2017 sees the launch of Workday, a global initiative driven by the A&NZ Market Unit to help our people love working at Bupa even more.
6 Ongoing care when it’s needed most 10 Bupa’s new recruits 12 Dignity, respect & choice 13 Smiles money can’t buy 16 Health & Wellbeing
20 Fine care home dining 22 Rhythms 24 mummatters 26 Day in the life 27 Bupa Doctor 28 Bupa Bites
18 The power of Smile
30 Bringing security to serenity
19 London calling!
31 Years of Service
contents
You can also read Beat magazine online at bupabeat.com.au
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Making connections that matter Ilesha Powerly (above) from Bupa Dental Coburg referred customers Florencia Klein (left below) and Jose Luis (right below) to Brett Coad of Bupa Northland (far right) for a health insurance policy review.
Bupa’s new Cross Referral Program has proved to be a ‘win-win-win’ for all concerned – our customers, the referrer and the team members enjoying a new lead! “We find there is a mix of customers coming into our store, with some knowing about Bupa’s other services, but many who are totally unaware of our broader offering,” says Brett Coad, Health Insurance Retail Store Manager, Bupa Northland. “The Cross Referral Tool now enables us to educate those who aren’t aware, provide more value to those who are, and the growth we’ve been able to achieve through the tool has been amazing.” What started out as a challenge from Dwayne Crombie, Managing Director, Health Insurance, to help bring Bupa’s businesses closer together, has now turned into the Cross Referral Program, with the web-based Cross Referral Tool, first piloted in early 2016, at its heart. “We definitely found a
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need for our customers to have access to all the different services that Bupa offers,” says Fabio Tiani, General Manager, Growth Channel and Project Lead on the development program. “So we created the Cross Referral Tool and made it quick and easy to use in busy environments, such as a retail store or dental clinic, servicing many customers.” One such customer was Florencia Klein, who required significant dental work and an ongoing dental treatment plan at Bupa Dental Coburg, but who was unsure of how much would be covered under her existing policy. “I explained to Florencia that we could easily send her details across to the Bupa Northland Retail Store and they will contact her, look at her level of cover and see how she could get the best value out of her insurance,” explains Ilesha Powerly, Practice Manager at Bupa Dental Coburg. “It was exciting when we found out that Bupa Northland might be able to help us,” explains Florencia. “I never knew there was a Bupa Health Insurance retail store at Northland and I never would have expected Ilesha to refer us. There were so many questions in my mind, but when I arrived at the store, they already had all our details and records handy, which made us feel very important.” The Bupa Northland team adjusted Florencia’s cover on the spot to make sure her treatment plan was covered, which significantly impressed her partner, and fellow Bupa customer, Jose Luis. “My view of Bupa previously was that it was very impersonal, but after we were referred, I now feel like we’re treated as people, not just numbers, and I would definitely recommend Bupa to my family and friends,” says Jose. Brett Coad from Bupa Northland also hugely appreciates the leads from his nearby Dental colleagues. “We’ve been lucky enough, through the great work of the Bupa Coburg Dental team, to have received 74 referrals to date, which has provided huge value for our business and our business growth,” says Brett. “In my role, the Cross Referral tool also enables me to have more valuable conversations
with our customers and many who we have referred to other parts of the business have come back to not only say thanks, but also ‘you’ve now got me for life’.” Ease and simplicity were also key factors in ensuring the Cross Referral Tool would be actively used throughout the business. “The Cross Referral tool is very easy to use, and we do use it in real time, in front of our customers so we can confirm straight away that the referral has been lodged, and the date and time they’ll receive a call.” Following on from the success of the pilot, the Cross Referral Tool, which is a global first for Bupa, will now be rolled out permanently across Australia in 2017. There will also be a dedicated team of Account Managers to help support the tool’s roll out and maintain high service levels between referring parties.
Our new power tool Over 15,000 referrals in the first 6 months for the Cross Referral Tool 906 7326 6213 132 100 75 52
To HI from Dental & Optical To Dental from HI To Optical from HI Between Optical & Dental To HI directly from BMVS To GP clinics from HI To Aged Care from Telehealth & HI BEAT | 5
Ongoing care when it’s needed most
The McGrath Foundation places more than 100 McGrath Breast Care Nurses, like Margaret Collins (above), in communities throughout Australia to support people experiencing breast cancer. And through Bupa’s help, nurses like Margaret can take a well-deserved break, knowing the people they support are in good hands.
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“As a Breast Care Nurse, it is vitally important that you take care of yourself so that you can provide a very high standard of service to your patients,” explains Margaret Collins, a McGrath Breast Care Nurse based in Dubbo, New South Wales. The service that Margaret provides ranges from diagnosis through to completion of active treatment and beyond. Part of her role is to help empower women and men to take control of their situation, and support them during what can be the most challenging time in any person’s life, as well as providing information, education and emotional support to individuals and their families. She acts as a link for the person to enable them to navigate their way through what can seem a complex system of appointments, treatments, tests, and consultations. Margaret provides face-to-face and telephone support to women, men and their families in many rural and regional communities and towns, and is in constant contact with community nurses, GP’s, surgeons, oncologists, allied health staff and others. Margaret and her fellow McGrath Breast Care Nurse, Vanessa, organise support groups, survivorship programs, referral to supportive programs and services, in addition to providing individual care, so being able to ‘turn off’ after work is vital. “When you’re providing emotional support, you need a good balance in your life to provide high level care and support to these families. My 30 minute drive home each day helps me unwind, so when I get there, I can totally enjoy my family’s company and support,” says Margaret. Bupa sponsors the McGrath Foundation’s Telephone Support Nurse,
a role currently held by Pip Bell, who provides ongoing care services when McGrath Breast Care Nurses like Margaret take leave. This vitally important role is yet another way to ensure the service to her patients remains constant, streamlined and tailored to their needs. “It is very reassuring to know our patients have this important point of contact for any questions, concerns or queries they may have when we are on leave”, says Margaret. When back at work, ongoing support is something Margaret is passionate about. “Women, men and families in rural and remote locations often experience isolation and the tyranny of distance to services as well as the stress of a breast cancer diagnosis and the treatments involved,” she said. Margaret also endeavors to ensure all members of our community have as much access as possible to support services and programs. “It’s critical that we give indigenous and non-indigenous people the same access to high level healthcare, support and information as our metropolitan partners, and this is something I’m constantly striving to achieve as a McGrath Breast Care Nurse in the rural and remote areas of New South Wales.” To see how Margaret is making a difference in health and care in her community, visit the Bupa Blue Room.
Farewell Dean Holden
Dean says goodbye to Australia and New Zealand early in the new year after a momentous thirty year career with Bupa. On the following pages, discover the significant challenges, changes and the creation of a truly international company that occurred under Dean’s watch.
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Bupa’s international man of success Dean Holden
Working for companies undergoing significant transformation and cultural change has marked Dean Holden’s career. But one of the transformations our outgoing Managing Director of Australia and New Zealand is most proud of is his own personal, cultural change. “When I started out in my career, my focus was totally on commercial outcomes. But as I’ve grown with Bupa, I now realise that a defining purpose and building a strong culture are the most important drivers of business success,” explains Dean. Starting his career as an auditor with a mid-sized Chartered Accounting firm, Dean quickly had an ambition to work for some of the biggest companies in the UK and by 1984 had joined BT, during the time it was changing from a Government-owned organisation to publicly listed company. When one of Dean’s BT colleagues left to join Bupa, he quickly received a phone call to come and meet with the Bupa team to offer advice on their very own business transformation. It took three months, and a little persuasion, for Dean to make the move to Bupa, joining as an Internal Audit Manager
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in November 1987. Dean’s first task at Bupa was to undertake a review of how the administration and new systems of the health insurance business worked. The frank and forthright report Dean compiled, suggesting that it wasn’t working at all, created a “huge row”, as Dean puts it. Needless to say, Dean won, and this forensic approach to trouble shooting and problem solving set Dean up as the ‘go to’ person when something needed fixing or building. So on New Year’s Day in 1989, as Bupa finalised the purchase of the Spanish health insurance business Sanitas, Dean received another phone call from his Group Finance Director. “It was the same finance director who brought me over to Bupa, and in his own personal style he said ‘my boy, I think we have a problem. I don’t know what is happening, but can you go and find out,” recalls Dean. Four days later, Dean was on a plane to Madrid, the first of his many international postings. “It took several years to get the business back into a good shape and in that time, I put my hand up to be the Finance Director
of the fledgling International Division,” explains Dean. After nine years as the International Finance Director, Dean returned to the UK in 1998 to work more closely with the new Chief Executive Officer, Val Gooding, as Group Financial Controller. After three years, however, Dean was offered another International role, this time as Managing Director of International Division. “Val said it was time for me to go and run the international business because I knew it so well. And unlike, the previous MD, who was focused mainly on organic growth, I was tasked with creating a truly global business and started looking at acquisitions to help achieve that,” says Dean. After reviewing some research on international markets that painted Australia favourably, and fortuitously being in Sydney for discussions on a hospital Bupa’s Singaporean business owned, Dean was offered an opportunity too good to pass up. “The investment bank we were dealing with asked me if Bupa would be interested in the health insurance market in Australia,” says Dean. So in 2002, Dean initiated the
purchase of the then HBA and Mutual Community Health Insurance businesses that formed the beginning of the A&NZ Market Unit. Led by Dean, International Division continued building a global footprint and also purchased MBF Health Insurance in 2008 to create an even bigger business in Australia. This ultimately saw Dean based permanently in Sydney to help with the integration of the new businesses as well as focusing on running the Asia Pacific operations. However, a new CEO who wanted Dean back in the UK to run the entire International Business again, not just Asia Pacific, made for some challenging family arrangements. “I was based in Sydney for 20 months, and it took me 15 months to finally convince my wife to come and join me, which I knew was definitely happening when the dogs were on a plane to Australia,” laughs Dean. “The dogs landed on the Saturday, my wife arrived on the Sunday and then I had to tell her we were all returning to the UK on the Monday.” Two years later, with a new CEO who was restructuring the business on geographical regions, rather than product lines, and Dean was back in Australia, living in Melbourne and running the now expanded Australia and New Zealand Market Unit. “I originally said to the CEO, Stuart Fletcher, that I’d give him 12 months running the Australia and New Zealand business,” says Dean. “It’s now been four years, and I’ve absolutely loved my time in Australia and New Zealand, but I’m returning to the UK
to spend some quality time with my elderly parents, have some ‘me time’ and work out what’s next.” Dean will miss the outdoors lifestyle, the food and wine, but most importantly the people and their ‘can do’ attitude. He loves people who just ‘get things done’ and he rates the people in Australia and New Zealand as some of the best people he’s worked with over his 30 years at Bupa.
Dean’s Words of Advice The wisdom gained from Dean Holden’s hugely successful 30-year career at Bupa provides sage advice for those looking to get ahead – in business and in life! on’t be afraid to fail, as taking D action is much more important than waiting and doing nothing. When making decisions, listen equally to your head, your heart and your gut. If you can get all these three aligned, then you’re much more likely to choose the best course of action. ring all of yourself and your B personality to Bupa. Don’t think you need to have a different persona at work than you do at home. People want to deal with the real you. ry and learn something from every T leader you’re exposed to. They will all be different, but you can learn something from them all, even the bad ones. you’re a leader, always find If people who are better than you to be on your team. They make you successful. e all spend a lot of time at work W so enjoy it.
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Bupa’s new recruits With the significant growth of Bupa A&NZ over the last few years, we have seen many new people join our team. So how do our some of our newer recruits feel about Bupa nearly six months in? “I didn’t know much about Bupa at all before I joined five months ago,” explains Julianna Spalding, Health Assessor, Bupa Medical Visa Services. “But I absolutely love it now and I feel like I’ve really won the lottery having a job at Bupa.” Julianna is a phlebotomy technician by training and previously worked at small pathology company before thinking the time was right for a change. “I really wanted to do something different, but also stay in the same field,” explains Julianna. “I was on social media and read about a Health Assessor who worked at Bupa and how
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everyday was different, and I thought this could be the role and company for me.” Julianna subsequently secured a position with Bupa Medical Visa Services in Adelaide as a Health Assessor. “Having worked in a small practice previously, I now love being part of a bigger team, who feel like family to me,” says Julianna. “It’s also rewarding knowing that you’re one small step in helping people secure a new future in Australia.” Unlike Julianna, Janine Evans was very familiar with the Bupa brand before joining the team in New Zealand. “I had lived and worked in the UK for 17 years, so I knew of Bupa and it’s very positive reputation before deciding to come home for a career change,” explains Janine. Having worked as a customer relationship manager previously, Janine reflected on her strengths and decided Human Resources would be an ideal role, and so she returned to study to retrain in this area. “I was lucky enough to secure a casual role within the People team in April to help support the Organisational Development team. I had such a good experience as a casual that when a
permanent role came up, I jumped at it.” Janine is now an HR Assistant with Bupa in the Auckland Support Office, and is still studying HR and feels her learning experience is significantly enhanced because of her current role. “I love that there are no egos in our team, and because they know I’m new and learning, they use me as a bit of sounding board to help build my experience and knowledge,” says Janine. While continuing to study part time to complete her course, Janine is hugely appreciative of the support she receives from the team. “My manager is fantastic and gives me flexibility around timing to help complete assignments, while I also receive study leave to undertake exams.” Taking a similar entry path to Janine, Joanne Thomas, Resourcing Partner, Strategy & Transformation, started as a Fixed-Term Contractor at Bupa. “I used to work at a bank, and started to question some of the changes that were happening in the culture, shifting from a customer focus to more of a profit imperative,” explains Joanne. “So when a second round of voluntary redundancies came up, I thought
Julianna Spalding (far left and in blue cap) with her family after having just completed The Colour Run; Janine Evans (centre); and Joanne Thomas with her two sons Zak (left) and Josh (right)
tell their stories it was time for a change.” Joanne joined the Customer Transformation Program as a Resourcing and Onboarding Co-Ordinator on a threemonth contract back in May. “I knew Bupa had a good reputation, and because I was wanting to work in a different industry, I jumped at the chance when I saw the contract position advertised online.” When her three-month contract was finished, Joanne then secured a role in the Resourcing team. “My time at Bupa so far has been a really lovely experience,” explains Joanne. “To know that everything we’re doing is really helping someone is very rewarding, the management team have been supportive in helping me realise my goals and I also appreciate the work life balance that Bupa provides with two primary school aged children.” Julianna Spalding perhaps best sums up the positive experiences of our new starters, and their enthusiasm for being part of Bupa. “I never wake up on a Monday and think…..’ugh, I have to go to work today’. I can honestly see that this is something I could do until I retire.”
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Dignity, respect & choice Bupa is committed to being a health and care partner through all stages of life, and when the end draws closer, we’re partnering with St Vincent’s Private Hospital in Brisbane to provide people with dignity, respect and choice about where they want to die. More than two thirds of Australians say that their preferred place of death would be in their own homes. But in reality, less than 15 percent of Australians get to achieve this final wish. “Our current health system doesn’t allow for palliative care services to be delivered at home for a wide variety of people,” explains Donna Shotton, Manager, Health and Benefits Management. “So Bupa is partnering with St Vincent’s Private Hospital in Brisbane on
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a two-year pilot program that allows Bupa customers to receive specialist and intensive palliative care services at home.” Bupa customer, and St Vincent’s at home palliative care patient, Natalie Wehr, was diagnosed with invasive lobular cancer in August 2013 and was informed by her oncologist that the condition was terminal and she had 18 months to live. “I was in shock and it has taken me nearly two years to get over the shock,” says Natalie. “My turning point in this whole journey was palliative care coming to me. You’re in your own home amongst your own things. It’s so important that we can make the most of it and be at home.” Natalie doesn’t just benefit from medical treatment in her home, the emotional and psychological help she receives is equally beneficial. “I need these people. They come to visit me. They are a voice on the phone. I’m not alone,” says Natalie. “With an ageing population, it is becoming increasingly important that we explore models of care that provide people with dignity, respect and the choice to receive palliative care where they want,” explains Dwayne Crombie,
Managing Director, Health Insurance. “We also know that people who receive early and appropriate palliative care at home can have an improved quality of life with fewer symptoms and longer survival than those managed in an acute hospital setting.” The program is managed by the Specialist Palliative Care Team at St Vincent’s and is currently available for eligible Bupa customers in Brisbane who want to receive palliative care in their own home. Through the program, participants that have complex symptoms, or are in the last few days of their life, will be able to choose to receive intensive specialist end of life care at home, rather than in hospital. This means the specialist palliative care doctors and nurses, a range of allied health practitioners as well as counsellors and domiciliary nurses are now able to care for the patient and their families at the place that they choose. “We’re enabling the patient to have the best journey possible but also for us to be able to help the families through what is probably one of the most difficult times of anyone’s life, watching someone you love die,” explains Cheryle Royal, CEO of St Vincent’s Hospital, Brisbane.
As a high-performing Dentist and founder of his own practice, that recently rebranded as Bupa Dental Broadway, Dr Fadi Yassmin has worked and studied hard to now be in a position to give back to his beloved profession. “Dentistry has given me a lot and I feel it’s very important that I contribute in the best way I can,” explains Fadi Yassmin (above), who not only provides significant pro-bono dental services to a wide range of groups, but is also the Australian Ambassador for the global Humble Brush program. One of the recipients of Fadi’s support is The Scots College (Scots), a leading independent school based in Sydney that offers indigenous scholarships to 20 boys from rural and remote areas of the Northern Territory and New South Wales. “Every two years, we run a fundraising dinner for our program attended by more than 500 parents,” explains Jonathan Samengo, Indigenous Education Executive Officer at Scots. “About four years ago, Fadi was at our fundraising dinner when a video was shown of an indigenous scholar talking
about his experiences. After the presentation, Fadi approached me and said ‘I want to help by fixing up the teeth of that student’.” And so formed the beginning of Fadi’s relationship with the Indigenous Program at Scots that sees him perform all the dental and orthodontic services required by the students. “I absolutely love doing it and seeing how the boys mature and grow in confidence,” says Fadi. “They can be very shy at first and often don’t say a word, but over time you get to know the boys really well and by the end of it, you can’t stop them talking,” laughs Fadi. For Jonathan at Scots, it’s not just simply a dental service that Fadi and his team provide. “As much as we help transform the boys through education, Fadi transforms them amazingly through the confidence and self esteem that comes as a result of his work. We see our relationship with Fadi as a true partnership in helping these boys, from
often very difficult backgrounds, build future opportunities for themselves,” says Jonathan. For Fadi, his partnership with the school is a true labour of love, and Scots now simply book students in when required, without the need to ask. “It’s the least I can do for the boys and it doesn’t feel like an obligation at all,” explains Fadi. “You form a really strong bond with the students once you get their confidence, so much so that I was invited to visit some of their families in Arnhem Land.” It’s a long way from the far Northern Territory to Fadi’s normal world in Sydney that includes media appearances as a dental expert on The Morning Show, but he continues giving back to those less fortunate. “I also have an open door policy with our local Salvation Army Oasis program where I will do all of their dental services for free. The joy you get out of seeing someone grow in confidence and then finally giving you a big smile is immeasurable.”
Smiles money can’t buy Jonathan Samengo (centre) from The Scots College views the relationship with Dr Fadi Yassmin as a true partnership in supporting his Indigenous scholars.
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Building the global workplace of the future January 2017 sees the launch of Workday, a global initiative driven by the A&NZ Market Unit to help our people love working at Bupa even more.
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“Workday was created because of our ongoing desire to make Bupa an even better place where people love working,” says Naomi Attwood, People Director, A&NZ. “We identified in Australia and New Zealand that connecting our people throughout their whole career life cycle and automating a number of currently manual processes with a powerful digital platform, would make the biggest difference in achieving that objective.” In sharing these ideas with her global People team colleagues, Naomi quickly realised other Market Units had similar needs for a single digital solution to dramatically improve current people processes. From there, a global project team was created and a number of design development workshops took place, with Naomi delighted to discover just how much of the Workday tool could be adapted for other markets. “We identified that 80% of what was designed for A&NZ was compatible with our global needs and could be picked up and used straight away by the other Market Units,” says Naomi. So what started as a local A&NZ project, quickly became the first step in a global initiative to build a fully integrated people experience and help create the workplace of the future.
e r e h g n i k r o w Love
From top: Naomi Attwood, People Director A&NZ, Gaelyn Taylor, People Consultant,
Lisa Myers, General Manager, Bupa Windsor Care Home. Starting 30 January 2017, local team members will be able to use Workday to manage their own personal information, such as changing contact details, applying for leave and gaining approvals more easily and finding colleagues quickly and simply across Australia and New Zealand.
“The beauty of Workday is that it can be accessed via a number of different devices, including your mobile, tablet or desktop,” explains Gaelyn Taylor, People Consultant. “This is vitally important considering the wide ranging roles we have at Bupa - from office-based and home-based to in-store and care homes. From one single location, team members will be able to access critical information such as position descriptions, salary details and entitlements, while also
managing tasks such as applying for leave.” For managers, Workday will free up valuable time from doing manual, paperbased tasks around people issues, so they will have more time to actually engage with other people. “I’m really excited about what Workday will offer our people,” explains Lisa Myers, General Manager, Bupa Windsor Care Home. “Being able to instantly access records on annual leave, and have all the information in one place, will free up my Business Manager’s time, as well as giving me the time to do what a General Manager should be doing, talking to my team, our residents and their families.” Workday will also have further benefits at a broader ‘organisational’ level, with the data it contains, and the insights that can be gleaned from that information, helping to better shape the future of careers and the workplace. “Workday will be an amazing tool for us globally,” says Gaelyn Taylor. “It will allow individual Market Units to access and analyse vital information on their workplaces for the first time. And just as importantly, we’ll be able to share that information with other Market Units to learn from each other to help us build a truly global workplace of the future.” For more information on the upcoming launch of Workday, speak with your People team representative.
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Health & Wellbeing Health & Wellbeing content provided by Bupa’s Health Content Team.
SunSafe Protect yourself at work and play Sun protection means protecting skin from the harmful effects of the sun, usually through one or more of these methods: Covering up with a hat, clothes and sunglasses Using sunscreen Seeking shade Using a combination of these methods every day can help protect your skin from damage and keep you sun safe for life.
Sunscreen checklist 3 4 hours water resistant 3 30+ SPF 3 Broad spectrum UVA & UVB protection 3 Check the expiry date 3 Store below 30oC
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Fighting the food war in k lunchbo With warmer temperatures, summer is a time when the risk of food poisoning increases. Here are some simple tips to help you keep your children’s lunchbox safe. Choose Choose foods that don’t need refrigeration. Examples include bread, crackers, sandwich spreads such as honey, vegemite, and peanut butter (if it is permitted to bring to school), fruits, vegetables, hard cheeses, and canned fish. If packing sliced meats or cooked meats, make sure to keep them chilled enough so they are still safe for consumption by the time they’re eaten (see ‘Control’ section).
Clean Always wash hands with soap and water before handling food. Also remind your child to do the same, especially before eating. Wash fruits and vegetables thoroughly. Use separate clean and dry chopping boards for fruits and vegetables, and raw and cooked meats. Clean and dry all reusable containers, including drink bottles before using.
g It’s a d safety wrap! kids’ oxes Control
Try to control food temperature as best as you can. Keep cold foods as cold as possible, especially in summer, and hot food as hot as possible. For example, pack cold foods with a frozen water bottle or frozen ice pack and preferably keep out of the sun and away from warm places. Keep food in the fridge until the last minute before it needs to be taken out and packed. If possible, it would be even better if your child’s lunch can be kept in a fridge at school. Keep hot foods in a well-insulated container. Needless to say, hot and cold foods need to be kept separate in the lunchbox! Consider buying a good quality insulated lunchbox or a cooler bag to help with food temperature control.
Wraps are a great option for school lunches. They can be made ready to eat and easily stored and transported to school so it’s hard to beat the classic wrap! Try the following colourful recipe, incorporating plenty of fresh summer vegetables. You can even get creative and adapt the following recipe to include other vegetables. Remember to think outside the (lunch) box!
Tuna Rainbow Wrap Ingredients 1 wholegrain wrap 1/4 avocado (mashed) 2 tablespoons of tasty cheese 90g tin of tuna in spring water (drained) 1 carrot (grated) 1/2 red capsicum (chopped) Handful of spinach leaves
Method Spread avocado onto wrap. Place tuna, cheese and all vegetables along one side of the wrap. Roll up the wrap to enclose the filling. For variation, add any colourful vegetables that your child is likely to eat. For example, grated beetroot, chopped tomato, and cucumber. Alternatively, you can substitute tuna for other protein-rich options such as chicken, any leftover roast meat or coarsely cut hardboiled egg. Always store with a frozen drink bottle, ice pack or freezer block to help keep the food cool. By Anika Podubinski – Bupa, Accredited Practising Dietitian
Regardless of the season, be sure to always heed food safety practices. Discard any leftover food and disposable packaging at the end of the day and always start fresh for the next lunch meal. If your child does happen to get food poisoning, see your doctor, and keep him or her away from school to avoid spreading the bugs to others. For further information and resources, head to the Food Safety Information Council website – foodsafety.asn.au By Christine Wong – Bupa, Accredited Practising Dietitian
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Introduced in 2016, Smile, Bupa’s global approach to improving the health and wellbeing of our people, brings together all of our programs and initiatives under the one name.
The power of This year across Australia, the Smile Program ran onsite Skin Checks and Heart Health screenings at various Bupa locations. And for one of our people, a fifteen minute screening proved to be a lifesaver. “I had noticed the posters around the office for the Skin Checks and decided to book an appointment,” explains Richard De Haast, NSW/ACT Regional General Manager, Sales and Growth. “I had never had a skin or mole check before and I honestly went along for the novelty of the experience.” However, what Richard’s nurse subsequently identified, was no laughing matter. “The nurse discovered a suspicious mole at the back of my knee that she recommended I have further examined,” explains Richard. “It turned out that it
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was cancerous and I had it removed. The location of the mole was such that I would not have readily seen it or noticed any change. It was a really lucky escape and I was exceptionally grateful to the nurse for spotting it as well as to Bupa for providing the Skin Check.” Such a story is music to Diana Black’s ears. Diana (pictured above), Bupa’s Employee Health and Wellbeing Manager, Customer Experience, wants all our people to access help and support to manage their own health and wellbeing through Smile. “We were thankful to Richard for sharing his story and were delighted the Smile services were so beneficial to his ongoing health. Richard’s story can encourage colleagues to access the information and
services provided through Smile,” says Diana. For Richard, this simple Skin Check has had a lasting impact on his lifestyle. “I am now more diligent about protecting my skin and ensuring that my family and I are taking sensible and practical steps to protect ourselves,” says Richard. “We now make absolutely certain that when we are out and about, sunscreen is applied. This is a real behavior change, made easier because I’m aware that I had a lucky escape.” For our people in New Zealand, we’re really pleased to let everyone know the successful B-Fit program will also be known as Smile from 2017. Stay tuned as we share more with you in the new year about the 2017 Smile program.
In October, our Australia & New Zealand Global Finalists headed to London for the Bupa Awards presentation, held in London’s famous Gherkin building. Team members Kathy Lenne, Matt Allison and Lachlan Hayman happily took on the task of being ‘roving reporters’ in London and brought us an insider’s view of their trip. See Bupa Bites on page 28 for more on this year’s Bupa Awards, and this could be you in 2017 if you’re working on something brilliant for Bupa!
London calling! Wednesday 5 Oct 10.07AM
The A&NZ crew have all arrived, welcomed by the lovely Internal Communications team with a personal note each from Evelyn Bourke, our CEO, and a beautiful bag of chocolates. Delivered
Wednesday 5 Oct 4.26PM
We met up as a group for the first time today, went to a gorgeous historic old pub for lunch, were ferried to the London Eye, and started meeting all of the global finalists from around the world. It’s fantastic to hear all of the amazing things that people have been working on within Bupa. Delivered
Thursday 6 Oct 11.45AM
The A&NZ crew have been busy checking out some of London’s sites, as well as some of our key Bupa UK services. Matt Allison even had a V02 test done at the new Bupa Health Centre at Canary Wharf! Delivered
Thursday 6 Oct 9.13PM
During the pre-awards celebrations, everyone was spoilt thanks to the massages and make up touch ups on offer which helped pump the team for the awards ceremony! Delivered
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Team Member Profile
Bupa Harbourview Rest Home and Hospital in New Zealand (below) enjoys panoramic views over Porirua Harbour while the residents now enjoy fine dining thanks to Kitchen Manager Jerson Lat (right)
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Putting the fine into care home dining
“Enjoy fine dining, prepared by an award-winning, five-star trained chef, with beautiful views of the harbour”. Sound like an ad for a gourmet resort? Well, it’s actually an accurate description of our very own Harbourview Rest Home & Hospital in Wellington! Kitchen Manager Jerson Lat at Bupa’s Harbourview Rest Home & Hospital is on a mission to bring fine dining to the Porirua home’s residents, inspired by his time at Wellington’s InterContinental Hotel. And with a gold and silver medal from two recent Aged Care awards under his belt, it looks like Jerson is doing just that! Jerson originally started at Habourview as a dishwasher in 2008, when he arrived from his homeland of the Philippines. During his first three-year stint at Habourview, Jerson moved from washing dishes to learning how to cook, after the main chef took ill, and he found his true passion in the kitchen was in front of the stoves. In an endeavor to gain further experience, Jerson left Habourview for four years, ending up at the InterContinental, before returning to Bupa in 2014 as Kitchen Manager. “I really wanted to bring my passion for hotel-style fine dining back to Harbourview,” explains Jerson. “I thought
the residents would love having something a little special to eat every day.” This is not to say Jerson has blown the kitchen budget on gourmet ingredients, but rather is adding skill and technique to existing catering items. “Instead of having just a normal casserole or stew, I will try to prepare something a little more special, like a ragout, with extra flavor and appeal.” Jerson also ensures every serving on the plate looks five-star, taking inspiration from his days in fine dining at the InterContinental. “It doesn’t take that much extra effort to put the food on a nice angle, assemble the ingredients and make it look a little special,” says Jerson. “I even had one resident say she didn’t want to touch her meal because it looked so good, before taking a photo of it,” enthuses Jerson. It’s not just the residents who are appreciating the quality of Jerson’s cooking. Harbourview was the winner in the New Zealand Aged Care Association’s
Excellence in Food Care Award for 2016 and Jerson also took out second place in the NZ Chefs Association’s Senior Lifestyle section in the 2016 National Salon in July. Jerson’s skills also extend beyond the dining room at Harbourview, where he has worked with the lifestyle and recreation teams to create cooking programs for the residents. “We try out a few dishes with the residents in the program, and if they like one in particular, we’ll put it on the menu,” explains Jerson. Current dining room favorites include fish pie - a classic New Zealand dish, roast beef & Yorkshire pudding with herb-spiced roasted vegetables and a twice-cooked blade cut of meat that is both tender, but also dry like a steak, on the plate. But with all the awards and accolades, it’s still the simple gestures that provide Jerson with the most satisfaction. “When I see a resident enjoying their meal with a big smile on their face, it makes me feel over the moon.”
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rhythms
Kain Nunn, Bupa’s Director of Strategy and Transformation focuses on the big picture in helping Bupa compete successfully in Australia and New Zealand, but at home, finds ongoing inspiration from his two young boys and cooks a mean spag bol for the family meal!
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Morning starter Exercise is a very important part of my morning routine, and if I miss a workout on the bike, I feel the effects later in the day with a lack of energy and focus. So it’s on the exercise bike first up at home for a workout, and then onto the road bike for a fairly quick commute into town. Having that physical and mental break between my home and the office is also a very important start and finish to my working day.
Why Bupa? I’ve been at Bupa now for five years, and it’s definitely the purpose that inspires me and keeps me going everyday as well as when you have to go the extra mile. Knowing that your efforts are translating into such positive outcomes is very motivating and rewarding.
My perfect long weekend There’s an old saying that the best beach house is your friend’s beach house! I’m lucky enough to have a friend with a house down at Somers on Melbourne’s Mornington Peninsula and we love getting down there for a relaxing weekend that captures the best of the beach and the bush.
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surprising benefits of family dinners
Work life balance Work life balance is very important for me. With two young boys aged 8 and 5, I’m constantly reminded at home as to what is really important in life and I continue to be amazed by their imagination and curiosity. For our family, it’s all about defining the ‘non-negotiables’, the events and activities that can never be cancelled or rescheduled.
Inspiring culture change The two vital aspects of transforming culture are to, firstly, keep it simple and focus on the individual tasks to be completed, and secondly, ‘nudge’ people along with constant reminders of what’s important and how the journey is progressing.
Favourite strategy gurus I find the work of the Heath Brothers, Dan and Chip, inspiring and highly practical in bringing strategy to life. I recently gave my entire team a copy of their book ‘Decisive: how to make better decisions in life and work’.
Reading habits If I’m travelling for work, I’ll read a business book on the plane, but at home, reading is for pleasure and relaxation. I made a New Year’s resolution to read the entire Jack Reacher series of 20 novels written by Lee Child. So far I’ve completed 14, so it’s going to be close run home to finish them all by December!
In the kitchen My wife works at Coles, so we have a very well stocked pantry and never short of supplies. I do most of the cooking at home and a weekday family favorite is Spaghetti Bolognese. But when it comes to weekends, it’s all about the Weber BBQ!
Geek obsession Speakers! I’m currently going through a bit of a random phase where I’m into any type of audio speaker and old style valve radios. And while I enjoy mostly anything in the Top 40, I also like to relax by listening to the American acoustic cover band, Boyce Avenue. Through my old speakers of course!
Kain Nunn ensures there are ‘non-negotiables’ in his family life to maintain a healthy work-life balance, and these include time for family meals. Here are four reasons why it’s worth making the time and effort, like Kain, for family meals.
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2 3 4
Children who have dinner with their parents five or more days per week are more likely to have high-quality relationships with their parents Children who have dinner with their parents five or more days per week are less likely to be involved in drug and substance abuse compared to those who eat dinner with their parents less often Students who do not regularly eat with their parents are significantly more likely to be truant at school Children who eat dinner together with the family are more likely to develop healthy eating habits
(Excerpt from Christie Cooper’s post on The Blue Room)
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After being introduced in May 2016, Bupa’s online tool to support new mothers, mummatters, went through rigorous user testing and refinement, and a new and improved version was launched in November 2016.
Supporting the most personal of relationships
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mummatters “The mummatters tool aims to give new mums and mums-to-be a way to keep on top of their emotional wellbeing and help cope with the ups and downs of parenthood more easily,” explains Audra Millis from Bupa Medical. It has been developed in conjunction with research experts from St John of God Healthcare, and The University of New South Wales, and is designed to encourage women to regularly check in with how they are feeling during pregnancy and throughout the first year of their baby’s life. Based on the answers
to a short questionnaire, the tool provides personalised feedback, suggests the steps women can take to stay emotionally well and guides them to relevant support and resources where required. Since its launch in May, mummatters has been tested by a number of women, support networks and expert bloggers and the tool has been refined and enhanced for the updated version. For Audra, being involved in the ongoing development of mummatters has been a true ‘labour of love’, as Audra a deeply personal connection with postnatal health.
audra’sstory It’s been 4 years now since our gorgeous son was born, but it’s only retrospectively that I can really appreciate how critical ‘it’ was. And not just after he was born but also during my pregnancy. ‘It’, you may be wondering, was my emotional health. My personal experience, combined with my background in behavioural science, is why I am so excited to have been involved in the ongoing development of the mummatters tool. Women tend to deprioritise themselves and mummatters is designed to address this, by supporting women to protect their emotional wellbeing and helping them cope with the ups and downs of parenthood. Establishing regular behaviours that can help a woman take time to check in with how she is feeling is so important.
michaela’sstory mummatters is designed to prompt women to do just that. The journey starts with taking a few moments to reflect via a short questionnaire. The tool then provides a personalised output that points the user in the direction of useful tips, and relevant resources and services. As women are encouraged to check in with mummatters on a regular basis, any changes in how they’re feeling can be detected early on. We will continue to refine mummatters over time, listening to what women need and what they find helpful. The exciting news is there’s growing recognition of the importance of proactively looking after our emotional wellbeing, and that doing so can help build resilience and the ability to cope with what is, let’s face it, a time of great change. I find this incredibly empowering. We are not just subject to our genes and circumstances. There are things we can do to improve our responses to stress and ability to weather the challenges of pregnancy, the early years of parenthood and life beyond.
mummatters has also enabled a broader conversation of the importance of perinatal mental health across social media. A number of bloggers, also passionate about this topic, are engaging in the subject. Michaela Fox, mum of three young daughters with another baby on the way, is one of them. Michaela says managing the demands of motherhood can be tough. “Motherhood is a deeply fulfilling experience but it is also challenging and confronting. It’s taken me a while to realise that giving back to myself is not selfish and it’s not a luxury - it’s a necessity,” Michaela said. “I think as mothers we are particularly good at putting everyone else in the family first and neglecting our own emotional health.” “I make it a habit to regularly check in with my emotional well-being and prioritise ‘me time’. And that’s why I think the mummatters tool is an essential tool for new mums. The reality is being healthy and happy in yourself has direct benefits for the whole family.” Check out Michaela’s blog notanotherslipperydip.com
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Simon Davis
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dayinthelife
BupaDoctor Dr Tim Ross
Ah, summer holidays. Time for beach, barbies – and bites; mozzie bites, that is. Few things kill the joy of a balmy evening quite like that maddening itchiness. Mosquitoes can also spread diseases, some of which can be contracted in Australia and New Zealand. Dr Tim Ross shares a few tips to help you deal with the little bloodsuckers.
Ask the Doc G ot your own question for Dr Tim? Just email it to askthedoc@bupa.com.au
When can mosquito bites be more than a minor annoyance?
What should I look for in mosquito repellents?
Some people are allergic to the bites and can get things like significant itch, swelling and pain. It comes down to the immune system reaction. Some people’s system overreacts. At its worst, a mosquito bite can cause anaphylaxis but this is rare. If you travel, there can be a risk of mosquito-borne diseases. The big ones that come to mind are malaria and Zika, but not in Australia, and dengue fever, which has been seen in northern Australia from time to time.
There are a range of insect repellents with various constituents. Use what works for you. If you are travelling to areas affected by mosquito-borne illnesses, use the ‘tropical strength’ that has DEET in it. This can be safe for children too.
If mozzies have had a feeding frenzy on my skin, what can I do to help stop the itch? Oral antihistamines are the best asset. You can also apply creams that have some local anaesthetic, or cortisone (prescription is best), in them. Itch is worsened by dryness so use lots of moisturiser, NOT calamine which dries the skin. Try not to scratch as that can stimulate more histamine release – the thing that causes the itch in the first place.
Are there any precautions you recommend people follow in using repellents? As products vary, it’s important to read the instructions and go from there. Use them only as directed by the manufacturer. Apply properly over exposed skin and under any thin fabrics. If you’re using sunscreen too, I would advise you to use two separate products so you can follow the application directions separately. Put on sunscreen first and insect repellent second. When might I need to see a doctor for mosquito bites or related issues? • If you are concerned about the reaction you’ve had to bites and want advice on how to manage it. • If you have been to an area affected by mosquito-borne illnesses and you are unwell and have mosquito bites.
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Pilot
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Awards
Bupabites
Information and insights from the world of Bupa to keep you up to date on Global, Market and Business Unit news.
2016 Bupa Awards, London
Therapy Hub Pilot to launch in 2017
On 6 October 2016, we celebrated our annual Bupa Awards. Held at the iconic Gherkin building in London, all global finalists were in attendance for what was a truly wonderful evening to acknowledge the exceptional things our Bupa people globally do to deliver brilliant performance and impact for our business, people, customers and residents.
In order to provide specialist therapeutic services for people with disability, Bupa will be opening a purpose-built, state of the art facility in Melbourne in the second quarter of 2017.
According to Evelyn Bourke, Bupa CEO, this year’s Bupa Awards gave us the chance to recognise all of our magnificent global finalists.
Following extensive consultation with people with disability, their families, carers and clinicians, the hub will be one of the few facilities in Australia to offer this integrated approach under one roof.
“I am delighted by the stories we heard. The passion, care and courage our people have shown to our customers and each other in big and small ways continues to inspire me every day,” said Evelyn. Our global winners from A&NZ were: Nicholas Beazley ‘Everyday Hero’ Award - A&NZ - Bupa Eden care home flood response and recovery team; One Bupa Selling - A&NZ - Cross Referral/Bupa Connect. Well done to everyone on what was an outstanding effort – both globally and within A&NZ! Thanks to all of our nominees, finalists, and to all of you, for everything you continue to do every day.
The Therapy Hub Pilot, to be located in West Melbourne, Victoria, will initially deliver physiotherapy, occupational therapy and speech therapy to people over 18 years-of-age in a co-ordinated manner.
The hub will have a dedicated welcome area, treatment rooms and a gymnasium for individual and group therapy. It will also cater for carers and other family members, with lounges, wifi, internet terminals, tea and coffee making facilities and desk space. “People with disabilities will now have greater choice over their health and care provider. They’ve told us in our consumer research that they want a better standard of care and encouraged Bupa to take a lead with service delivery, so that’s what we’re doing,” said Dieter Lehmann, Director Corporate Affairs A&NZ and executive sponsor of the pilot.
Recognition
Partnership
CareerTrackers initiative extended
No 1 for people covered & revenue
Across Bupa, we’re deeply committed to closing the gap and improving employment opportunities for Aboriginal and Torres Strait Islander people.
Bupa has been recognised by the Australian Prudential Regulation Authority (APRA) as the number one health insurer in Australia for the 2015-16 financial year.
A key part of our Reconciliation Action Plan and Aboriginal and Torres Strait Islander Employment Strategy is our partnership with CareerTrackers, when two Indigenous university interns joined Bupa. Just twelve months on from commencing this partnership, we will welcome eleven university interns this summer, many of them whom already play critical leadership roles at university, in sport, with families and in their communities. With this in mind, we are formalising our commitment to CareerTrackers through the 10x10 partnership. This is a 10-year commitment to continue employing Indigenous interns over the next 10 years. We are proud to be the first health & care company to join the 10x10 partnership, and also the first company to make a further commitment to hosting at least 10 interns throughout the 10 year period signalling our intent to build meaningful career pathways for Indigenous Australians in the health & care sector. This partnership is an Australia-wide commitment by the business, our leaders and our people to close the gap in Indigenous employment, enrich our workplace and create long-term relationships.
Importantly, this was for both people covered – with Bupa’s membership representing 27.33% of the overall total lives covered, as well as the largest revenue of Australia’s private health insurers. Dwayne Crombie, Managing Director Health Insurance, said that “while the APRA figures are pleasing, the result comes with great responsibility.” “We strongly believe a solid private health insurance proposition has a great deal of value to the Australian community.” The challenge for all of us is how we continue to support this and complement a robust public health system,” says Dwayne. “We must continue to focus on providing exceptional customer experiences and improving health insurance affordability.”
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Sandra White (left) with her mother and father at home in beautiful Tinopai, on Kaipara Harbour (main picture) Drive two-and-a-half hours north from Auckland and you’ll arrive at rural Tinopai, on the Kaipara Harbour, an area rich in Maori tradition with a permanent population of approximately 400. For Sandra White’s elderly parents, this was the perfect place to enjoy a peaceful retirement, on a farm large enough to host family gatherings. But for Sandra, as key carer for her parents, the location presented some challenges. “What was very noticeable to me was
how isolated the location was,” explains Sandra. “I immediately realised we would need the security of a medical alarm system, so I started researching to find the best system for our house.” Sandra’s investigations led her to Bupa New Zealand’s Medical Alarm service, which she choose because of the many benefits it offered. “Bupa’s service had all of the emergency services included and it also covered not only myself and my parents, but anyone who visited, which was important considering my parents wanted the farm to be a place for the whole family to visit.” After having the alarm installed, Sandra used it for all three emergency services as well as relying on the valuable phone support provided as part of the system. “Because I’m not a qualified medical professional, it’s difficult to determine if a situation requires an emergency response,” says Sandra. “I relied on the support of the 24 hour emergency nurse to guide me through the best course of action, and in one instance, this saved the life of my father when I was told an ambulance would be needed.” Dramatically for Sandra, she also had to summon the fire brigade when she awoke in the early hours of the morning to find
a car and boat on the property ablaze, in what was later determined to be an arson attack. “I triggered the alarm, and it was very comforting that a Bupa consultant stayed on the line supporting my distressed parents, while I went outside to find out what was going on,” says Sandra. The ongoing support Sandra received from her Healthcare Field Officer, Pam Lomas, was also greatly appreciated. “Pam is one of a kind, who goes above and beyond the call of duty with the personal care and support she provides, and she’s a great listener,” says Sandra. Unfortunately for Sandra, both herself and her parents were diagnosed with cancer and her father has since passed away. “As bleak as it sounds, we chose not to live in doom and gloom. The best conversations you can have are how you want to live and stay positive,” says Sandra. “Our family was touched by Pam Lomas’ attendance at my father’s tangi (funeral) at Waihaua Marae. It was a special time for us and we knew our father was treasured, loved and in the best hands.” Sandra is now living in Perth, looking after her mother and focusing on her on health, having recently undergone an operation to treat her thyroid cancer.
Bringing security to serenity A rural farm in the far Northland of New Zealand is no place for a medical emergency. But Bupa customer Sandra White knew just what to do if such a situation arose. 30 | BEAT
Years of Service
Stick like glue Attach yourself to Bupa and you may never want to leave. 43Years
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Phyllis Saccone
B Morighan A Ah Yen C Bailey S Singh B Gombos B Sloan N Miimetua T Bain J Sio R Domney M Crowe A Iqbal B Llewell A Laga V Martin A Brown S Cotton L Elisala K Fetokai Enza Raspanti Val Hull Heather Mckibbin Marie Morris Michelle Packham Julie Heit Grace Milinkovic Monika Gunther Honnie Donders Bronwen Gamble
J McRae L Coughlan R Crook R Halder C Doody A Vivili D McRae D Devereaux M Harris L Chandler E Crook K Setter C McGrath L Peterson S Makahununui L Tatafu D Ford P Timoteo P Ofa R Sami J England G McPherson H Wilkins J Ross N Blair D Woodward T Fa’Avae Jan Dentler Katie Harper Alison Mills Maureen Fallon Roselyn Falukozi Debra Gordon Li Juan Huang Helen Kopitas Cornelya Pontin Rosemary Powick Hazel Ratabacaca Annette Sheedy Jane Smith Rita Tabone Tule Tai Marcella Shemeld Helen Vergara Melinda Polesel Elaine Nobre Daniel Bakolas Frank Moroni
M Fuata N Hannah T McIlroy S Chand P Singh S Aitchison M Ellis L Segran E Thomas D French C Stark J Powell J White F Vaz K Modequillo R Pangilinan J Thomson S Chand L Mate S Manley S Fussell S McMillan J Bagby E Taylor L McAndie J Cochrane A Bolton E Griffin J Nicoll E Malin L Luafalealo M Everiss E Fearn M Stanley S Estanilla E Lunam C Villoso P Booth A Barfoot T Brown J Tulloch A Johnson R Samuelu G Alcuizar L Maka E Sage L Pomale V Clarke T Ah Lam
A Lindsay S Koar M Soberano L Wickens M Zoing E Tupuola J Kelly P Coker J McVicar D Wylie F Evile J Joseph L Shiels N Agustin V Cameron N Keith D Roper J Chapman P Perezenge T Muipu K Parakuka S Singh B Greenwood M Parlato T Samson R Santos N McIntyre X Yang L Wright C Boag A Sharp M Manu R Blatch B Davies V Kumar S Smith T Taraia S Ngonyamo Jennie Burrows Leonie Turra Adrienne Tuart Shirleen Kumar Jody Rehbein Sasa Vukelic Linda Thompson Thayahari Dineshkumar Paula Guihenneuc Julieann May Lisa Amott
Kelly Blair Lynn Brown Vickie Curby Azra Dedic Gladis Dhalayatar Harmanpreet Dhaliwal Karen Drever Joanne Gordon Peter Hardenberg Cheryl Jobson Monika Kumar Laurene Lambert Ferdinand Morante Nasra Narayan Rubelin Pacris Lucy Pearce Janice Poulton Jose Joseph Poyaoan Akoagatama Puleheloto Nosa Owen Reynolds Naomi Roberts Aditi Roy Gulsen Sallantioglu Leanne Edwards Maria Sgambati Gemma Somozo Gervacio Tacas Freweni Takele Nishamol Thomas Jemanesh Tullu Vishma Wati Noreen Ibell Maria Speers Emma-Lee Merrick Lee Hughes Charlene Fontana Jo Herewini Jeremy Mercieca Nicholas Blatt Stephanie Bittner Adrian Hugo Korrinne Walshe Suellen Grossi Cherie Wilson
39Years Jo Avenell
37Years S Longdin Robyn Tinworth
36Years M Mapusua
35Years C Martin Karin Froehlingsdorf
30Years j Keogh Jacqueline Pande Maralyn Mcintyre Saroj Gounden
25Years J Browning L Prescott T Tainui G Brown G Lathwell M Misipati D Gapper P Ruddiman S Turner Kasaya Gock Margaret Kalinowski Pepe Potoi Danielle Watts Lynn Porter
15Years E Maxwell A Jones P Ditya D Clark E Lewis A Brown K Reddy R Valentine J Maber K McCullough R McDonald K Ringdahl M Butterfield L Flood C McCulloch C Davison T Pikari C Tomkins
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Say hello to Workday Workday – the new system we’ll use for many of our people activities – will launch across Australia and New Zealand on Monday 30 January 2017. Manage your personal information. Apply for leave. Find people across Australia and New Zealand. Access team organisation charts. Get approvals more easily.
Stay tuned for more information about how you can use Workday. Speak to your People Team representative to learn more.