HOSPITALITY • ACCOMMODATION • HEALTHCARE • EDUCATION & MORE
DISTRIBUTION NETWORK
“Most things you see in our restaurant a r e f r o m ROur e w aExtensive r d H o s p i Service tality!” - Reward Hospitality Customer
“If we have a unique request Reward always seem to find it for us.” - Reward Hospitality Customer
& Distribution Network Across Asia Pacific
“As a purchasing officer for a group of pubs and restaurants we have found Reward to be reliable in contributing to our success throughout the pandemic. We are COVID ready thanks to all the products they have available.”
From international imports and- Reward Hospitality Healthcare Customer exports to national transportation, we have the resources to deliver products throughout Asia Pacific. Our warehouses and retail outlets are strategically positioned to ensure our customers receive in stock orders “Our aged care quickly and efficiently.
“Reward help many industries to find the supplies they need and are focused on finding the 38,369 m2 right solutionwarehousing however unique it may be.” across
Asia Pacific
- Reward Hospitality Team Member
village purchases the cleaning equipment we use in all our residences from Reward Hospitality. retail It’s amazing how large their & showroom product range is.”
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- Reward Hospitality Healthcare Customer
access to “The
opportunity click to have our stock included in Reward Hospitality’s 300+ product range is collect amazing and we’re so proud to be included.”
brands
in 4 hours*
- Reward Hospitality Supply Partner
- Reward Hospitality Customer
150+
logistics
team
free over
“REWARD HOSPITALITY PROVIDES OUR BRANCHES WITH EVERYTHING FROM CUPS AND STRAWS TO TOILET PAPER AND CLEANING EQUIPMENT, ALL OVER AUSTRALIA.”
shipping
$150*
CEO’S WELCOME
Contents 1
CEO’S WELCOME
2
INTRODUCING REWARD HOSPITALITY
4
OMNICHANNEL PHILOSOPHY
6
SHOWROOMS
7
VENUE DESIGN & PROJECTS
8
CORPORATE SOCIAL RESPONSIBILITY
10
HOSPITALITY
12
HEALTHCARE
14
EDUCATION
16
ACCOMMODATION
18
LEISURE & ENTERTAINMENT
20
DISTRIBUTION NETWORK
HELLO AND welcome to Reward Hospitality. We’re thrilled to showcase our various products, services and industries we serve. This publication will give you a greater understanding of who we are, what we specialise in, and how we can help your business. At the forefront of our Company is our team, who continue to adapt to new and challenging landscapes while working alongside our valued customers for shared success. We have a passion for servicing a broad range of industries throughout Asia Pacific and a dedicated team of in-field Account Managers and support staff who work closely to ensure each of our customers are properly cared for.
We are focused on innovation and have recently launched a new online ordering platform with ease-of-use top of mind. Our online platform showcases our extensive product range and services, and boasts easy navigation, industry-specific product groups, and account portals. Designed to simplify ordering, our website also allows our account customers to place orders, view invoices, and request quotes 24/7. We are focused on working with our customers to save them time and streamline business practices. I hope you enjoy learning more about Reward Hospitality and as always, we look forward to being of service to you.
David Bull Chief Executive Officer
“We aim to be the preferred supplier, distributor and employer of choice with sustainable business practices in every market we provide products and services to.”
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INTRODUCING REWARD HOSPITALITY
We are Asia Pacific’s leading food service supplier. With 26 locations across Australia, New Zealand and the Pacific Islands, there is no task too big or small for our dedicated and experienced team.
Global reach
Network coverage
Reward Hospitality is a subsidiary of the ECF Group, a global leader in hospitality and catering supply with key markets in Europe, the Middle East and North Africa.
Throughout Asia Pacific, we have 26 locations which encompass distribution centres, showrooms, and retail outlets.
Being a part of this network provides a world of opportunity to Reward Hospitality’s customers. We’re dedicated to sourcing the latest and greatest trends from around the globe with an international buying conglomerate. If there’s a product on your wishlist you cannot find in our extensive range of products, we can source it for you.
Our wide network is extended further by our dedicated and experienced in field Account Managers and support team members. Complementing our physical network is our sophisticated online ordering platforms. Each newly upgraded system is designed to ensure our customers receive the best products, at the best price, with speedy delivery, regardless of their location or time zone.
We work closely with international manufacturers who can deliver fit for purpose products including those that are very unique.
“Our passion and dedication to servicing key industries throughout Asia Pacific are at the forefront of our business strategy.”
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INDUSTRIES WE SERVE
We take great pride in being the preferred supplier of food service solutions to the industries we serve. These include: • • • • • • • •
Hospitality Catering Healthcare Accommodation Mining Education Government Industrial & More
“We’re stronger together and if we can help your business thrive, we’re succeeding too.” David Bull, CEO Reward Hospitality Asia Pacific
Reward Hospitality
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OMNICHANNEL PHILOSOPHY
CUSTOMER SUPPORT Customer call centre open from 8am Mon-Fri Customer support team available via phone, email or online chat
As a Reward Hospitality customer, your business can access:
Custom printing on a wide variety of products Finance options & auto credit approval T&Cs apply
Dedicated Account Managers for advice & consultation
VIP ACCOUNT SERVICE
DISTRIBUTION 24-48 hour delivery on in stock lines Distribution hubs & warehouses around Australia & New Zealand Ability to consolidate orders for fewer deliveries
Experienced Account Managers dedicated to your industry Retail outlet & showroom consultations Personalised online shopping portal Trade account pricing Price Match Promise
DIGITAL TOOLS 24/7 easy-to-use online ordering Recurring order & order template functionality Easy to browse product categories Shop products by industry Online live chat for assistance
T&Cs apply
Free shipping on all orders over $150! T&Cs apply
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Wide product range & access to top brands
Click & Collect within four business hours T&Cs apply
OMNICHANNEL PHILOSOPHY
Our Leading Service Offering So Many Ways To Shop Whether you’re operating a local cafe, or a multi-site national organisation, we have an easy-to-use ordering solution that is right for you.
Speak to a customer service representative! Call 1800 473 927 (AU) or 0800 428 733 (NZ) to speak to our dedicated customer service specialists
Visit one of our many stores & showrooms! Head in-store for quality products and expert advice from our experienced team
Short on time? Shop online! Experience our easy-to-use and fully customisable online ordering platform
Our full-service offering is the most comprehensive in the industry. We pride ourselves on providing a very significant value proposition across both our service levels and product offering.
Account Management
Equipment Expertise
Covering metro and regional areas our dedicated and experienced team have a business-to-business focus across a range of industries including hospitality, catering, healthcare, accommodation, mining, education & more.
Our equipment specialists work closely with your business to provide equipment solutions. We work with a range of trusted, quality brands to ensure you have access to the very latest innovative equipment solutions.
Project & Product Consultation
Venue Design
From suburban cafes to hotels and stadiums, we’re able to provide a comprehensive solution for your next project. With access to leading suppliers and manufacturers, our team ensure professional delivery of your next project from brief to installation.
Our venue design service can deliver your next project from initial conceptualisation and design, all the way through to fit-out and completion. Our design consultation offers floor plan, full interior design, 3D design renders and 3D walk-through videos so you can see your concept come to life.
Corporate Accounts National corporate accounts are dedicated to providing large corporations with access to a single source supply partner. Many top businesses rely on our corporate team to deliver operational efficiencies for their entire business’ food service needs.
Custom Printing Our custom printing service is an economical marketing tool that enables our customers to order highquality custom printed products to drive brand recognition. This service is available for most products in our range including glassware, crockery, takeaway cups & packaging, napkins, coasters, greaseproof paper, bags, and so much more.
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SHOWROOMS
Reward Hospitality Showrooms Our state-of-the-art showrooms are located throughout Australia & New Zealand.
EACH LOCATION showcases our extensive array of products and are equipped with a fully functioning commercial kitchen, as well as a fully functioning (and stocked!) bar. Our showrooms provide customers with a dedicated space to experience and select products. They are the perfect space to mix and match different products and bring your venue’s look and feel to life. Our fully functioning commercial kitchen allows you to trial selected equipment, which gives greater peace of mind for those larger purchases. To access our industry-leading showrooms make an appointment with your Account Manager and we’ll ensure to have the most suitable experts on hand.
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“We pride ourselves on providing a very significant value proposition across both our service levels and our product offering.”
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VENUE DESIGN & PROJECTS
We can take your venue design from concept to reality Reward Hospitality’s venue design and project team have provided expert guidance for a number of unique projects including small cafes all the way to large multi-site mining camps and defence force facilities.
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Your Vision We’re focused on delivering your dream venue. Tell us what you are looking for & we’ll start creating your unique design
Work With Experts Our experienced & dedicated team will create a custom design & shopping list based on your vision, needs & budget
Build With Confidence Watch your ideas come to life before building commences with our 3D design renders & animated walkthroughs
IF YOU'RE launching a start-up, upgrading or expanding your venue, Reward Hospitality can help. Our team of experts are available to provide advice and guidance from concept and design to execution and completion.
Concept drawing of new kitchen fit out with equipment upgrades
OUR DESIGN PROCESS
Reward Hospitality
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CORPORATE SOCIAL RESPONSIBILITY
We’re serious about sustainability Reward Hospitality believes every business has a responsibility to positively impact each other, our communities, and the environment.
IN 2004 the ECF Group, encompassing Reward Hospitality Asia Pacific, signed the UN Global Compact Agreement signifying our global commitment to an environment first approach. This has been maintained to this day with four focus areas we’re actively committed to.
1. Reduce our ecological footprint and promote environmental protection • We assist our parent company ECF Group with an active initiative to support reforestation • Our head office located at Yatala, Queensland is a 5 Green Star certified building • We are reducing the environmental impact of our packaging by incorporating recyclable and environmentally friendly alternatives • We have implemented programs across our warehouses to ensure we are recycling logistic and transportation waste at every possible opportunity • In 2021, we became a Member of APCO, the Australian Packaging Covenant Organisation, who are leading the development of a circular economy and facilitating the delivery of Australia’s 2023 national packaging targets
2. Offer eco-responsible products • In 2022 we launched the Earth Essentials eco-friendly range of products. With significant research and development, this fully recyclable and compostable range of
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products has minimal to no impact on the environment • Our product categories include an extensive range of environmentally friendly options carefully sourced from respected manufacturers • Our team are committed to providing our customers with a vast selection of biodegradable, recyclable, eco-friendly, and sustainable products to support their participation in this initiative
3. Foster inclusive, equitable and respectful social relations • The ECF Group publishes the weekly newsletter “Le P’tit Confiné” dedicated to news from the various Group entities sharing best practices with employees • ECF Group fosters the professional development of employees with a focus on the quality of life at work, diversity, and development
4. Community & charity engagement • Across our national locations we support various local charity and community organisations • We believe that every business has a responsibility to positively impact each other, our communities, and the environment and we are committed to assisting a wide variety of organisations in which ever way suits them best, whether it be monetary, product based or volunteer work
“When developing Reward Hospitality’s Asia Pacific Head Office (located in Yatala) we applied stringent measures and planning to achieve a 5 Green Star certification for demonstrating Australian excellence as a high environmental performing workplace.” David Bull, CEO Reward Hospitality Asia Pacific
“Every business has a responsibility to positively impact each other, our communities, and the environment.” David Bull, CEO Reward Hospitality Asia Pacific
Reward Hospitality
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HOSPITALITY
Pubs, Clubs, Cafes, Restaurants, Bars & Takeaway Everything from front-of-house, to back-of-house, Reward Hospitality is a one-stop-shop hospitality supplier.
IF YOU’RE in the business of delivering comfortable, functional, hygienic and friendly experiences for patrons, we have the products to help you deliver beyond expectations. Our extensive range of products span across Tabletop, Drinkware & Bar, Kitchenware, Furniture & Equipment, Hygiene & Washroom, and Uniforms (to name a few). In addition to supplying leading hospitality products, we also provide: • • • •
Custom Printing to brand your napkins, glassware, crockery or uniforms Venue Design to take your vision from concept to reality Projects & Product Consultation for expert advice, guidance and provisioning Equipment Expertise to ensure you purchase the best solution for your business
Let us do the heavy lifting while you concentrate on providing exceptional hospitality to your patrons.
“If you cut the roof off a restaurant or catering facility and tipped it over, everything that falls out, except the food, is what we specialise in.” - Reward Hospitality Team Member
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HOSPITALITY SHOWCASE
THE PROJECT
THE BRIEF
CLIENT SHOWCASE
Design and fit out of the Hyatt Regency’s stunning new poolside bar including the supply of all undercounter equipment, hanging glass racks, tableware and drinkware.
Deliver a functional poolside bar solution equipped with high-quality equipment and on-theme crockery and drinkware.
Hyatt Regency Hibiscus Room, Brisbane
Formally Lennon’s Hotel, Hyatt Regency commenced renovations on the iconic Brisbane location in 2021. Their venue, The Hibiscus Room, is a poolside bar featuring 70s and 80s inspired décor with a new and improved menu to match.
Working with Hyatt Regency, Reward Hospitality sourced and installed all undercounter equipment, hanging glass racks, tableware and drinkware, ensuring the 70s and 80s theme was delivered in all possible aspects.
Perched above Brisbane’s Queen Street Mall sits The Hyatt Regency’s Hibiscus Room. Featuring ample seating around an infinity pool. This poolside function area pairs exceptional dining and delicious cocktails, all whilst enjoying views of the Brisbane city skyline.
The poolside space was transformed into The Hibiscus Room, donning a visually stunning nostalgic theme of retro fittings, with colourful coral and green hues.
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HEALTHCARE
Aged Care, Independent Living, Hospitals & Medical Centres We are privileged to supply the healthcare sector with a large range of specialty products from ergonomic cutlery through to incontinence support.
OUR TEAM of professionals understand the quality standards and compliance requirements of this sector and possess a wealth of specialist knowledge tailored to the healthcare industry. From Janitorial, Personal Protective Equipment (PPE) and Kitchenware to Furniture, Servingware and Equipment (to name a few), Reward Hospitality is proud to deliver bespoke solutions for various healthcare facilities. We also offer a specialist range of products such as Incontinence Support, Dysphagia Support and Ergonomic Cutlery. In addition to supplying leading healthcare products, we also provide: • • •
“The breadth of their range is extraordinary and so much effort and time is saved at our end thanks to the convenience of the online ordering portal!” - Reward Hospitality Healthcare Customer
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Kitchen/ Utility & Pan Room Design to take your vision from concept to reality Projects & Product Consultation for expert advice, guidance and scoping Equipment Expertise to ensure you purchase the best solution for your facility Custom Printing to brand your napkins, glassware, crockery or uniforms
Let us help, so you can concentrate on providing exceptional care to your residents and patients.
HEALTHCARE SHOWCASE
THE PROJECT
THE BRIEF
CLIENT SHOWCASE
Design, fit-out & project manage 5 x fivestar retirement living hospitality facilities for Metlifecare Group.
Deliver a five-star innovative and sustainable solution for all kitchen, bar and food service areas.
Fairway Gardens Retirement Village, Auckland
The first location at Pakuranga Golf Course, Auckland was successfully completed on time and to budget in July 2021.
Working with Metlifecare to ensure their vision and requirements were realised, Reward Hospitality selected and installed all furniture, fixtures and equipment required to create a visually stunning and efficient facility.
The project included state-of-the-art facilities of the on-site café, bar and kitchen areas. The remaining four sites are on track and will set a new standard in retirement living.
Each space was designed with sustainability in mind, such as the materials used and water efficiency, to ensure a Green Star rating.
Fairway Gardens is a retirement living community designed with a focus on promoting active lifestyles, wellness and social interactions among residents. Featuring apartments with top quality facilities, Fairway Gardens delivers five-star resort living with a large pool, gym, hairdresser, library, spa, and more. This innovative aged care concept is a collaboration between Ignite Architects, Boffa Miskell and Reward Hospitality.
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EDUCATION
Childcare, Schools, Universities & TAFE Reward is proud to be the preferred hospitality solutions provider to the education sector.
FROM EARLY learning through to tertiary education, our expertise spans across designing and installing custom catering facilities, to providing a tailored ordering and supply system for your catering and janitorial needs. Our extensive range of product categories include Hygiene & Washroom, Takeaway & Packaging, Uniforms, Kitchenware and Benchtop & Heavy Equipment (to name a few). In addition to supplying leading hospitality products, we also provide: • •
• •
Kitchen/ Cafeteria Design to take your vision from concept to reality within budget Projects & Product Consultation to design and install kitchen equipment & stainless steel fabrication Equipment Expertise to ensure you purchase the best solution for your school Custom Printing to brand your napkins, takeaway packaging or uniforms
Let us help, so you can concentrate on providing exceptional education and care to your cohort of students and faculty members.
“We order all our appliances, cups, cutlery, cleaning products and equipment from Reward Hospitality.” - Reward Hospitality Customer
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EDUCATION SHOWCASE
THE PROJECT
THE BRIEF
Design and fit-out a brand new stateof-the-art cafeteria equipped with hot and cold food displays, coffee machines, and a functional and cohesive service area.
Deliver a functional high volume, high turnover facility that is modern, clean and equipped with quality equipment and display cabinets.
The renovation had to deliver the ability to clearly display a range of hot and cold food options, with a specific focus on allowing student and faculty members to browse the cafeteria’s new healthy eating options, in time for the new academic year.
Working with Chartwells, Reward Hospitality removed all existing equipment and fixtures to make way for new replacements. We project managed the manufacturing and installation of all new stainless steel framework, coordinated the installation of new purpose-driven electrical outlets and sourced and installed all benchtop and heavy equipment.
CLIENT SHOWCASE
St John’s Anglican College, Brisbane With over 1100 students, St John’s Anglican College is a Kindergarten to Year 12 co-educational school located at Forest Lake, Brisbane. St John’s has three separate sub-schools and a Kindergarten, offering seamless education for children across Kindergarten, Junior (prep - year 6), Middle (year 7 - year 9) and Senior (year 10 - year 12).
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ACCOMMODATION
Hotels, Serviced Apartments & Holiday Resorts Our extensive range of products and services are popular with hundreds of accommodation venues from 1 to 5 stars.
IF YOU’RE in the business of providing exceptional guest experiences, you’ll find comfort in our accommodation industry expertise. With thousands of products in our range, and a suite of services to help you prosper, there’s nothing beyond our capabilities. When it comes to provisioning comfortable solutions for your guests our extensive array of products caters to everything you could need from Bed Linen, Towels and In-Room Appliances to Guest Amenities, Housekeeping Supplies and Tableware (to name a few). In addition to supplying leading hospitality products, we also provide: • •
• •
Venue Design to take your vision from concept to reality Projects & Product Consultation to design and install kitchen equipment & stainless steel fabrication Equipment Expertise to ensure you purchase the best solution for your venue Custom Printing to brand your napkins, drinkware, servingware or uniforms
Let us help, so you can concentrate on providing exceptional comfort and hospitality to your guests.
“Reward Hospitality has sold our large global company all types of hospitality goods, including the kitchen sinks.” - Reward Hospitality Customer
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ACCOMMODATION SHOWCASE
THE PROJECT
THE BRIEF
CLIENT SHOWCASE
The Marriott Hotel Group embarked on international expansion opening almost 100 hotels around the world in 2021. The endeavour included the highly anticipated Marriott Hotel Docklands, located in Melbourne.
Source and provision quality products for guest accommodation, bathrooms, janitorial and house keeping services.
Marriott Hotel Docklands, Melbourne
The five-star hotel required full fit-out and provisioning for their grand opening with all aspects of the project carefully considered to meet the company’s high level of service and guest comfort standards.
Tableware and decor was also required for the numerous dining outlets with specific designs allocated for each location. High-quality glassware was sourced for the lobby and pool bar with special attention to detail for the ultra exclusive M Club Executive Lounge and outdoor terrace.
When it comes to five-star accommodation in Melbourne, Marriott Docklands is one of a kind. Boasting dining with panache, intuitive service, and everything that screams luxury, this venue is outstanding. Nestled in the entertainment precinct of Melbourne, this 189 room hotel showcases a rooftop infinity pool with panoramic views and architectural design drawing inspiration from the contours of yachts in the harbour. Working with the General Manager, Operations Manager, Functions Manager and Executive Chef, Reward Hospitality provisioned and fitted-out a variety of spaces within the hotel. These spaces included guest bedrooms, bathrooms and executive lounges, as well as numerous kitchen and dining areas.
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LEISURE & ENTERTAINMENT
Theme Parks, Zoos, Casinos, Exhibition Centres & Theatres Our product offering caters to the varied and unique requirements of the leisure and entertainment industry.
FOOD SERVICE providers come in a range of different shapes and sizes. Reward Hospitality is focused on offering a tailored and unique service to a variety of customers, whether they are welcoming hundreds or thousands of patrons to their venues. As a dominant provider of food service products to the leisure and entertainment industry, our product offering encompasses Food & Beverage Packaging (with eco-friendly choices available), Heavy Equipment, Benchtop Equipment, Janitorial, Washroom, Sanitisation Solutions and Uniforms (including PPE) to name a few. In addition to supplying leading hospitality products, we also provide: • •
• •
Venue Design to take your vision from concept to reality Projects & Product Consultation to design and install kitchen equipment & stainless steel fabrication Equipment Expertise to ensure you purchase the best solution for your venue Custom Printing to brand your napkins, drinkware, servingware or uniforms
Let us help, so you can concentrate on providing enjoyment and hospitality to your customers.
“Reward Hospitality provides our branches with everything from cups and straws to toilet paper and cleaning equipment, all over Australia.” - Reward Hospitality Customer
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LEISURE & ENTERTAINMENT SHOWCASE
THE PROJECT
THE BRIEF
In collaboration with TEEG, consult and assist in the re-design of four Zone Bowling refurbishment projects in Robina (QLD), Surfers Paradise (QLD), Dee Why (NSW) and Illawarra (NSW).
Deliver a cohesive, functional and efficient food service capability within the venue. Taking into consideration the menu, select, source and install a range of equipment that will allow efficient and costfriendly preparation and delivery of the brand new food menu.
In addition to the refurbishment projects, Reward Hospitality also worked with TEEG on the provisioning of a brand new Kingpin venue in Queenstown (NZ) and Zone Bowling venue in Top Ryde (NSW).
In addition to food, assist in the development of the new cocktail menu across both Zone Bowling and Kingpin brands, and provide the appropriate facilities for service.
CLIENT SHOWCASE
The Entertainment Education Group (Time Zone, Zone Bowling, Kingpin)
The Entertainment and Education Group (TEEG) are jointly owned by Quadrant Private Equity and the LAI Group operating 315 family entertainment centres across the Asia Pacific region. Their most prominent brands include Timezone, Kingpin, and Zone Bowling. TEEG has worked with Reward Hospitality for a number of years across a range of services including product ordering, venue fit-outs and project consultation. Together we work to ensure entertainment is not only available but sustainable, with a mutual collaboration to ensure fun and games continue.
Reward Hospitality
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DISTRIBUTION NETWORK
Our Extensive Service & Distribution Network Across Asia Pacific From international imports and exports to national transportation, we have the resources to deliver products throughout Asia Pacific. Our warehouses and retail outlets are strategically positioned to ensure our customers receive in stock orders quickly and efficiently.
38,369m2 warehousing
& showroom
Asia Pacific
outlets click
brands 150+
logistics
team
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in 4 hours*
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300+
Reward Hospitality
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shipping
$150*
DISTRIBUTION NETWORK
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employees across
Asia Pacific
6500+
24-48
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products across
18
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consolidated delivery options
Prompt 24-48 hour delivery available for stocked lines to metropolitan areas. Free shipping available to account customers in metropolitan areas. Click & Collect available within 4 business hours on stocked lines.
REWARDHOSPITALITY.COM.AU | 1800 473 927 REWARDHOSPITALITY.CO.NZ | 0800 428 733 PROUDLY PART OF THE ECF GROUP
