The Business Bulletin
BPO or RPA? That is the question! It could be a specialist subject for Mastermind as many business leaders consider the two approaches. In a few minutes, this article will provide some answers. The challenge for business Every business wants to be able to do more with less effort. It is essential for
The challenge in every business
“Perform the core activity and
is for the generic processes to be
outsource everything else” has been a
performed well and at a low cost.
strategy adopted by some successful
Mid-market businesses have
businesses and is advice provided by management consultants to
a business to remain competitive in
sufficient volume of activity to achieve
an evolving world. Where a process
benefits from different approaches
exists in a business it is contributing to
to the operation of their business
the overall success of the organisation
processes whereas small and micro
but generic processes can be found in
businesses lack the volume of
many other businesses, for example,
transactions. Similarly, mid-market
“accounts payable”. This is essential
businesses will have sufficient
for any business, but it does not
structure in the existing processes that
highlighted how a lack of control can
differentiate the business.
smaller organisations typically lack.
leave a business exposed and not able
24 | Issue 15 – Operations and Resources
some established businesses. This outsource approach has been shown to work but there are consequences to adopting such a strategy in terms of business risks and control. The COVID situation has
