The Business Bulletin
What is a trusted service leader?
Leaders lead people, rather than processes – the vision of that strong and unwavering leader who has all the answers is a thing of the past. In fact, many incredibly successful leaders are blatant service leaders – but what is service leadership?
Service leadership is that powerful
unlock their leadership
planning. They describe everything
characteristic that encompasses the
potential
in the context of the impact it will
heart to serve, the call to lead, and the courage to engage. ■ Heart to serve – is not about
■ Courage to engage – is the ability to recognise and accept collaboration as the
downgrading your position,
key to success, and to work
more about realising that your
consistently with collaboration
abilities, passions, and skills
rather than isolation
have a dramatic and positive
Heart to serve
effect to help others to reach
+ Call to lead
their potential
+ Courage to engage
■ Call to lead – is about
= Service leadership
answering that drive that transfers ideas into actions,
have on their client or customer.They create a common ‘service language’ across an organisation that’s accessible for all roles, and they walk the walk – by demonstrating new and different examples of their vision every day. They actively remove the barriers to their team’s success, and they are super consistent in all their service traits. They put in place service measures alongside the traditional
Great service leaders also share
sales and margin measures. And
creates the vision, and shows
other traits like talking ‘service’ 24/7
ultimately, they inspire trust, that
the way, and helps others
rather than processes, products, or
very fragile two-way bond that
28 | Issue 8 – Strategy and Personal Development
