AN EMPOWERING EMPLOYER

Providing integrated workplace management solutions to a range of industries across Africa, Tsebo recognises that staff are critical to business success.

Whilst it provides services relating to catering, cleaning, hygiene and energy, it also has a Remote Camps arm which trades under the All Terrain Services brand. Its purpose is to create a home away from home for the construction and resources industries.

Tsebo International CEO, Eddie Ueckermann, discussed with Business Enquirer the business’ path to becoming an invaluable partner and growing its services across Africa.

Circular Empowerment

Since the early 1970s, Tsebo has provided integrated workplace management solutions to industries such as Oil and Gas, Mining, Manufacturing, Banking, Health Care and Hospitality.

With so many competencies offered to so many industries across Africa, Eddie highlights a key to success is having robust systems and measurements.

“To ensure we offer the same high standard of service wherever we work, we ensure the same information is shared with clients across the board and use a standardised operating model. We also focus on providing the best training in customer service to our staff,” explained Eddie.

Via its services, Tsebo supports its clients in staff retention, by making staff feel safe, happy and valued.

“We offer an account management app to create fantastic experiences on a workplace camp,” said Eddie, “it shares hospitality information, any activities taking place and has a portal so that staff can give feedback on any issues. In turn, this helps staff to feel at home”.

And, according to research by Warwick University, happy staff are 12% more productive in their jobs.

“Data feedback is very important for our own business as well as our clients. We run around 2000 staff surveys a year, with the results coming directly to me,” shared Eddie, “we are also a chosen partner due to our strong ABAC policies and corporate governance”.