JULY 2019
» WOMEN IN CONSTRUCTION
– PAGE 16
VICTORIA Lintott Architects Design – Offer Regenerative Designs
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Victoria-Based Lab Has Trich Up Its Sleeve TrichAnalytics Inc. Shakes Up Environmental Analysis Industry
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VICTORIA New Columnist Citified Updates on New Builds
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INDEX News Update
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Digital 5 Greater Victoria
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Sales 8 Saanich Peninsula West Shore
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AANICH - Dr. Jennie Christensen i s brea k i ng new ground with her innovative, non-invasive approach to environmental monitoring. Usi ng a h i-tech measu ri ng device equipped with a laser, Christensen’s company, TrichAnalytics Inc. is able to obtain accurate chemical (elemental) concentrations from the tiniest of biological samples. The idea for this new way of testing was born when Christensen’s professional experience exposed her to a growing need in the world of environmental testing. “After I finished my degrees, I got into the world of environmental consulting for about 15 years,” she says. “Through that, I worked with the mining industry, oil and gas, power, and other industries that needed to perform biological tissue testing for environmental monitoring
programs.” While working in this field, Christensen discovered two significant problems with typical methods for obtaining the data that they needed. First, the sampling process for tissue testing was lethal for certain organisms. Secondly, it took a lot of time or was near impossible to collect enough small organisms needed for the studies. “Part of the premise of Trich was that our analysis would push toward non-lethal monitoring, which we do by testing tiny samples,” she continues. “This does two things. First, field biologists don’t need to kill larger organisms like fish in order to test them. They collect a tiny biopsy, about the size of a grain of rice, that we can analyze. Second, our methods allow us to work with much smaller organisms, SEE TRICHANALYTICS INC | PAGE 11
Dr. Jennie Christensen holding award from the Vancouver Island Business Excellence Awards (Technology Business of the Year 2019)
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NEWS UPDATE
JULY 2019
BC BC Ferries Earnings Decline And Traffic Spikes BC Ferries saw record high levels of vehicle traffic and the second highest number of passengers in the corporation’s history during its past fiscal year. The crown corporation carried 22.3-million passengers and 8.9-million vehicles in its 2019 fiscal year, which ended March 31. This compares to carrying 22-million passengers and 8.7-million vehicles in its 2018 fiscal year. Consolidated net income was at $52.2-million, down from $59.9-million in 2018. Net income reflects the amount left over after all expense have been tallied, including costs and depreciation. BC Ferries spent $241.1-million on capital expenditures, including $133.5-million on vessel modifications and upgrades, $49-million on new vessels and $28.2-million on information technologies. They also invested in terminals to the tune of $19.5-million for building upgrades and $10.9-million for marine structures. The decrease in net earnings was attributed to rising fuel prices, wage increases, higher depreciation, implementing a new reservation system and bringing the upgraded Spirit of British Columbia back into service. Further, bringing back direct service between Port Hardy and Bella Coola on the Northern Sea Wolf came in $20.3-million overbudget. Going forward, the crown corp. plans to continue working towards reducing its environmental impact. The fleet now includes five vessels running on LNG and there are two Island-class electric-battery hybrid ships under construction that will serve communities in north Vancouver Island.
ESQUIMALT Spinnakers Purchases Warehouse From CRD The Capital Regional District (CRD) sold one of two Esquimalt warehouses it acquired in 2014 to house the regional sewage-treatment facility. Spinnakers Brew Pub acquired the property at 808 Viewfield Road for $11.25-million, which it has been leasing for the past three years. The CRD originally spent $17-million for two warehouse structures on the four-acre property in 2014 with plans to develop a sewage-sludge plant. Complaints from the neighborhood however prevented the project from moving forward and the CRD has been trying to sell the property ever since. Each of the two warehouses are on individual lots. The proceeds from the sale will be used to pay down the short-term loan on the original purchase while a positive return is expected once the second property sells. Return on the investment will be credited to the Core Area Wastewater Treatment Project. Spinnakers had used the facility for storage and to house its bottling and canning lines. The warehouse is also occupied by the Mustard Seed Street Church and the Flying Squirrel Trampoline Park. The Flying Squirrel continues to lease its space while the Mustard Seed is attempting to secure its portion of the warehouse, where it operates the Viewfield Food Security Distribution
Centre, through a strata-like deal. The Mustard Seed was able to provide funds toward the purchase of the warehouse with help from the Victoria Foundation, financing from Vancity and a provincial grant. That allowed Spinnakers to buy the site while Spinnakers and lawyers worked to make the site a strata. The strata still require approval. The Mustard Seed’s title is being held in trust by Spinnakers. While the strata await approval and the title is registered, the Mustard Seed will take formal ownership of its space.
VICTORIA RRU And Esquimalt Nation Sign Land Agreement Royal Roads University (RRU) and Esquimalt Nation signed a historic agreement that secures land where the university is located. Both Hatley Park and RRU are located on the traditional lands of the Songhees and Esquimalt Nations respectively. The lands that were previously home to a Royal Military College are owned by Canada and managed by the DND. The agreement defines parameters for all parties to work together in the spirit of collaboration. This will see the organizations work together to define boundaries for campus land. The agreement is similar to one that RRU signed with the Songhees Nation in 2018, which addresses the common interest of all parties involved in the disposition of Department of National Defense (DND) lands including Hatley Park and the site of the university. The Esquimalt Nation, Songhees Nation and DND have all publicly committed to ensuring that Royal Roads continue as a school at its current location. RRU has a prepaid lease agreement with Canada that has 80 years remining in the term. DND previously determined that the lands were no longer required for its needs and entered into discussions with both Nations regarding the property’s future in 2016.
VICTORIA City Joins Business License Program T he City of Victoria has joined the Inter-Community Business License (ICBL) program which aims to reduce time and costs for local and regional businesses. This type of license allows mobile business owners the opportunity to apply for a single business license to cover multiple municipalities. Communities including Esquimalt, Duncan, North Cowichan, Ladysmith, Lake Cowichan, Nanaimo, Parksville and Sooke have all passed this type of license. The goal is to have 24 partnering municipalities in the program, including all 13 in the greater Victoria region. Mobile businesses are not required to be within a participating local government, meaning that non-participating communities like the Songhees and Esquimalt Nations may be eligible for the license. Any business that is located within a participating municipality is required to apply for its license there. Created in partnership with local governments, the Union of British Columbia SEE NEWS UPDATE | PAGE 3
NEWS UPDATE
JULY 2019
NEWS UPDATE CONTINUED FROM PAGE 2
Municipalities, and the provincial government, the ICBL streamlines and simplifies the licensing process, making it easier to do business in British Columbia. The new ICBL is available in Victoria for a fee of $170.
SAANICH Camosun Conducts Feasibility Study On Film Studio Camosun College has begun discussions about the feasibility of building a movie studio on its Interurban campus. The university has begun discussions with Lexi Development Group about the feasibility of building a sound stage, film studio and education facility near the Pacific Institute for Sport Excellence (PISE). Preliminary estimates of the project, which would include two sound stages, have the project costing anywhere from $25- to $40-million. If approved, the project could be a big win for Saanich, which has been looking to increase its non-residential tax base. Currently about 77 per cent of municipal tax revenue comes from residential properties while most of the remaining revenue comes from business properties. The provincial movie industry generates about $3.4-billion and employs 60,870 people. The region has had to decline offers from Netflix, Amazon and Paramount Studios as a consequence of lacking the necessary infrastructure to support the industry. The building would-be built in partnership with the film industry and would be designed to open the door to educational programs to support the province’s film industry. The project still requires community consultations, final approval from the provincial government and support from Saanich as the host municipality.
VICTORIA Developer Offers $1M For Affordable Housing The developer behind a new assisted living project near Royal Jubilee Hospital has offered Victoria $1-million toward affordable housing. Milliken Real Estate Corp. is proposing to build 137 assisted living, independent living and memory care units above commercial space at 1900-1912 Richmond Road. The project is proposed to be in a five-storey structure and will be called Maison Victoria Seniors. The care facility is designed to replace an aging four-storey medical building on the corner of Fort and Birch streets. The $1-million provision to the city’s affordable housing fund came after councilors were hesitant to approve the project without an affordable element included. The contribution to the fund came after Milliken maintained that building in affordability to the project would be difficult to manage. The developer also agreed to restrict the use of proposed commercial space in the new building for medical purposes. The current structure on the property includes a drop-in clinic. Council has agreed to forward the proposal to a public hearing.
VICTORIA Seaspan Delivers First Vessel Seaspan Shipyards delivered the first vessel to the Canadian Coast Guard under the multi-billion-dollar National Shipbuilding Program. The delivery comes two years behind the initial schedule following production delays and issues manufacturing at the scale required for the project. Seaspan delivered the 64-metre CCGS Sir John Franklin in Victoria and work is already underway on the third coast guard ship. The second vessel is a fisheries research ship that was launched on June 5th to undergo sea trials and completion work. Seaspan is also building components of the fourth ship which is the first of two joint support vessels for the Royal Canadian Navy. Seaspan won an $8-billion contract to build ships for the coast guard and non-combatant supply vessels for the Navy in 2011. Budgets for the program have since grown and timelines have been extended. In total, Seaspan has spent $405-million with some 472 companies in the province and $935-million with 630 different suppliers across the country.
VICTORIA Construction on Bus Lane Underway A $16-million project to extend the southbound Douglas Street priority bus lane has broken ground. The extension runs 2.3-kilometres from the south end of the Burnside Road overpass on Highway 1 to Tolmie Avenue. Priority bus lanes allow people travelling in buses to get to their destinations faster than they would in a car. Once completed, the two-way continuous passage between Fisgard Road and the Highway 1-Burnside Road overpass will encourage more people to use transit and in turn reduce emissions and traffic congestion. Funding for the project comes from both the federal and provincial governments, with the fed’s contribution of $4.9-million to the project and the province contributing $11.1-million.
the project. Seacliff held an open house for the public to learn about the development on June 25th. They are applying for a total of 2,850-units that would include single-family residential and row housing on both ends of the property. The center of the property would include more mixed-use and apartment developments and would have a village environment. These plans still require the City’s approval. Applications from both Gablecraft and Seacliff are expected to be submitted to Colwood council this fall.
VICTORIA Study Indicates Strong Economic Health A new study released by the Downtown Victoria Business Association (DVBA) looking that the economic health of Victoria’s downtown indicates that the region shows promise. The report is the first of its kind to be published by the DVBA. The report was prepared by Chemistry Consulting, who conducted the analysis based on surveys received from 400 of the DVBA’s 1,100 members. The report gave the region a B+ grade as a place to conduct business. It stated that 63 per cent of respondents reported profit growth within the last year and that 2,039 new business licenses were issued during the same period. Retail vacancy rates for the past year were at 4.1 per cent compared with a rate of 8.5 per cent in 2015. Office vacancies were at 6.4 per cent compared with 9.5 per cent in 2015.
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The findings also found that 79 per cent of survey respondents indicated that parking remains their top business concern. This was followed by safety and security, public transportation and cleanliness. The report will now be released by the DVBA annually.
VICTORIA Downtown Victoria Business Association Renewed For Another Five Years Commercial property owners in downtown Victoria have given the Downtown Victoria Business Association another five-year term. The Downtown Victoria Business Association (DVBA) completed a counter-petition process to renew its annual levy from those property owners, with majority support. The counter-petition — or alternate approval process — was conducted to gauge the support for commercial property owners which fall within the boundaries of the business improvement association. On June 27, 2019, the deadline for the counter-petition, only 2.1 per cent of those owners had registered their opposition. That represents 4.2 per cent of the value of downtown commercial properties. The process was conducted by the City of Victoria, which is tasked as the levy collector for the DVBA. In 2019, that levy amounted to $1,076,882.00. The DVBA used that money to promote downtown businesses and events to market downtown Victoria to communities from Sooke to Sidney. SEE NEWS UPDATE | PAGE 4
COLWOOD Royal Beach Development Moving Forward Plans for a waterfront development on the Royal Beach property in Colwood are moving forward. The property is owned by Seacliff Properties and takes up 1.4-kilometres of shoreline. The property is a part of the larger Royal Bay community, which is separately owned by Gablecraft Homes. Seacliff recently submitted an amendment to Colwood’s Official Community Plan in order to remain consistent with the City of Colwood’s vision for the area. The amendment was approved last September. Meanwhile, Gablecraft Homes is planning to rezone the area of the property to the west of Metchosin Road. Seacliff purchased the 134-acre Royal Beach property in 2017. Since then, they have been working with the City as well as planning and design professionals to advance
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The City Clerk noted that of the 776 commercial properties in the downtown Victoria area, only 15 were opposed. “We are so pleased with t h is outcome a nd look forward to our continued col laboration w ith ou r downtown Victoria business members, community organizations, and the City. 2020 will mark 15 years for the DVBA and we’re excited to launch our new and innovative marketing and community engagement programs to promote and enhance the appeal of downtown Victoria to visitors and residents within the region,” said Kathy Whitcher, Chair, Downtown Victoria Business Association The process means a renewal of the DVBA for another five years 2020 - 2024. In 2020, the DVBA will collect $1,103,804.00; the lev y for 202 1 w i l l be $1,131,399.00. The City of Victoria approved the renewal at the regular council meeting on July 11, 2019. “The outcome of the process indicates that our downtown business community supports and sees t he va lue of t he DV BA
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and downtown Victoria. Our recent annual report on downtown, highlights many positive economic and community trends that make downtown Victoria the place to live, work, and enjoy. We are excited to realize the programs and events we have planned for 2020 and beyond. And, we are thankful for the steadfast support of our strong community partners,” said Jeff Bray, Executive Director, Downtown Victoria Business Association.
BC Ride Hailing Coming To Province The provincial government announced they will begin accepting applications in September from companies looking to bring ride hailing services to British Columbia. The government has updated safety, penalty and insurance rules and regulations to make way for the industry. Under the new system, all drivers will be required to hold commercial class 4 licenses, ride sharing companies will have to pay $5,000 annual license fees
and 30 cents will be charged per ride on vehicles that don’t have access for disabled passengers. A n nua l i nspection of r i d e-h a i l i n g v e h i c l e s and taxis are required if t he veh icle h as logged 40,000-kilometers or less in the previous year and vehicles that log kilometers over that threshold will require inspections semi-annually. Drivers are required to complete driver and criminal record checks. Each driver will be ineligible for a license if they have four or more points convictions within two years or any serious driving infractions within a three-year period. Still to come are new rules covering fares that drivers can change, vehicle boundary zones and the numbers of ride hailing vehicles allowed on the roads. Ride hailing services are expected to begin operations by the end of the year. The Insurance Corporation of BC will sell a bulk insurance product to ride-hailing company with rates set based on the kilometers driven. The new product will be available on July 16 and ride-hailing companies and vehicle owners can purchase additional optional coverage.
DIGITAL MARKETING
JULY 2019
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HOW TO RESPOND TO NEGATIVE REVIEWS
BE DIGITAL JOHN MACDONALD
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elieve it or not, the same premise applies to negative review response as it does to positive reviews. How you respond to a negative review impacts not only the reviewer, but all the sets of eyes that come afterward. Seeing a business handle a particularly challenging review online suggests that management is proud of their business, and willing to go the extra mile to maintain their reputation! Make potential clients see the light with these four steps: apologize, promote, get offline, keep it simple. 1. Apologize and sympathize The first step towards fixing a prob-
lem is acknowledging that one occurred. Regardless of what happened, a simple apology and sympathy for your customer’s experience goes a long way. 2. Promote So the famous crab cakes weren’t up
to par the day this particular customer visited. If they’re what you are known for, why not reiterate that? “Our crab cakes are usually a hit, we’re sorry to hear that they weren’t up to par when you visited!” 3. Move the conversation offline Don’t open a can of worms. Keep the lid on tight by offering the reviewer the chance to reach out via phone, email or both.
4. Keep it simple Avoid specifics and don’t ask questions. Those conversations are much better served in a space away from the prying public. One last pro tip: leave your business name,
location and category out of this. You don’t want your negative reviews showing up in search! Now that wasn’t so bad, was it? You can use software to pull in your reviews from all over the web so you can respond quickly. And if you don’t have time, seek out B.E. Digital’s services to do it for you. Not only
do we guarantee expertise, we guarantee it in a hurry: we respond to reviews as soon as our software pulls them in! John MacDonald is the Director of Business Development with the Business Examiner News Group. Call him at 604.751.0819, or email BEDigital@businessexaminer.ca.
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Victoria Shipyards Signs Contract
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e a sp a n’s Victor i a Shipyards has signed a contract to perform D o ck i n g M a i nten a nc e work on the Royal Canadian Navy’s (RCN) fleet of Halifax-class frigates. This work has been executed by Victoria Shipyards for the last decade under the Frigate Life Extension (FELEX) modernization program. The maintenance support for Canada’s frigates will see Seaspan provide docking work periods for Canada’s five Halifax-class frigates stationed on the West Coa st. T he G overnment of Canada also announced similar work would be conducted by two other Canadian shipyards for Canada’s seven East Coast-based Halifax-class frigates. The initial phase
of the contract awarded for Seaspan’s work is valued at $500 million and, with contractual extensions, will provide long-term stability for Seaspan’s workforce over the next several decades. Work will be conducted at Seaspan’s Victoria Shipyards which operates out of the federally-owned Esquimalt Graving Dock. The announcement builds on the company’s exemplary record as a partner to the Government of Canada on past Halifax-class modernization efforts. W i t h a w e l l- e a r n e d reputation for on-time, high quality delivery of large modernization and conversion projects, Seaspan’s Victoria Shipyards is a trusted partner to the Government of Canada
and a range of commercial customers. This includes engagement as a subcontractor to Lockheed Martin Canada to perform upgrades to New Zealand’s ANZAC-class frigates, the fi rst ti me t hat a foreig n wa rsh ip will undergo a modernization in Canada since the Second World War. As a subcontractor to Babcock Canada the shipyard provides ongoing in-service support for Canada’s fleet of Victoria-class submarines. The company also continues to make its mark in the commercial sector as one of the few North American shipyards exec ut i n g work on i nternational cruise vessels and performing the first major vessel LNG duel fuel conversion on two ships.
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t won’t surprise anyone that improving our regional economy is an important issue for businesses in Greater Victoria. Having a strong economy was ranked as “very important” or “somewhat important” by 96 per cent of respondents who answered the Greater Victoria Chamber of Commerce’s annual membership survey. Here’s a look at some of the other key issues as identified by businesses. O u r memb ers clea rly value our advocacy efforts on fair taxation, with 91 per cent stating this issue is important. The Chamber’s work includes calling out local governments that allowed business property taxes to creep higher over the years. As a voice for business, we worked with a number of Greater Victoria councils to help them understand why it’s short-sighted to appease residential voters by shifting the tax burden to businesses. It doesn’t take long for businesses to take their money elsewhere, leaving residents to wonder where their shops — and jobs — have gone. Councils can expect us to follow up every budget cycle to make sure they continue to “mind the gap” between residential and business property taxes. On a provincial level, we have advocated for fair taxation by questioning the way in which the Employers Health Tax was rolled out last year. The first installment of the EHT in June hit employers hard, and we expect our voice will be joined by others opposing this tax as we head to the 2020 BC Budget. Concern about fair taxation is followed closely by 90 per cent of our members who support us holding government accountable for being efficient with the
• Thursday August 15 Joint Business Mixer & P rod ig y Group Mingle Victoria Native Friendship Centre • Friday, August 16 Summer Social Series: Day at the Track 2 to 5 pm @ Vancouver
The Chamber’s work includes calling out local governments that allowed business property taxes to creep higher over the years.
tax dollars they do collect. And, related to that, 89 per cent say Greater Victoria needs better regional transportation. This is closely connected to the need to attract and retain workers, which is “very important” or “somewhat important” to 88 per cent of members. Having a plan for managing how people move around Greater Victoria, and ensuring there are convenient, affordable transit options for commuters expands the geographical range of our regional workforce. Also related is the need for affordable and available child care — an important issue for 78 per cent of members who responded to our survey. After housing, child care is the second highest expense for working families. The Chamber continues to work closely with the Province and City of Victoria to ensure there are available staff, spaces and subsidies for families so that parents can remain in the workforce. All of the above issues
Isla nd Motorsport Circuit • Thursday, September 5 Summer Social Series: Summer Roundup at the Roundhouse 6:30 to 8:30 pm @ The Roundhouse at Bayview h ave i ncre a se d i n i mportance for our members and remain a priority for the Chamber’s advocacy efforts. Curiously, there was a slight drop in the importance of advocating for safe communities, with 86 per cent saying it is an important concern this year compared to 90 per cent in 2018. This is a foundation issue for businesses as all of us need to feel safe in order to function in our daily lives and businesses. The opioid crisis continues to be one of the most serious challenges of our time, but there has been progress. The Chamber strongly advocated for the Therapeutic Recovery Community, which opened in View Royal last year and is operated by Our Place Society. This is a practical approach and a proven method to help manage this ongoing crisis. Our survey shows that our members are concerned with climate change, both as an environmental threat and as a potential regulatory quagmire. Businesses are ahead of policy makers in coming up with solutions because they need to respond to public demand. We believe the best approach governments can take to mitigate challenges caused by climate change is to invest in business innovation. Conducting a survey is an important tool for helping us align our public policy priorities with those of our member businesses. Apparently we’re doing a good job too! When asked, 96 per cent of our members indicated that they were likely or extremely likely to recommend The Chamber to a friend or colleague — a 5 per cent improvement over last year. Catherine Holt is CEO of the Greater Victoria Chamber of Commerce
TOURISM
JULY 2019
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SUMMER EVENTS SUPPORT ECONOMY The visitor economy supports over 22,000 jobs and has an economic impact of $2.3B annually in Greater Victoria.
TOURISM VICTORIA PAUL NURSEY
A
strategic focus of Destination Greater Victoria in recent years is to support events that bring visitors to our community, as well as events that are popular with the community at large. For example, this past December and January Greater Victoria had the honour of co-hosting the IIHF World Junior Hockey Championship. Fa ns ca me from a l l over the world to cheer on their team, but many tickets were sold to Greater Victoria residents that proudly and loudly supported their team as well. Su m mer i s t he t rad it ion a l tourism high season in Greater Victoria, and as a result there are more events around town. And for the first time in three years,
Northwest Deuce Days 2018 Northwest Deuce Days returned to Greater Victoria. Northwest Deuce Days began in 1998. It at t racts cl a ssic c a r ow ners from across North America and around the world. Spectators have the unique opportunity to v iew a l most 1,400 spectacular pre-1952 collector vehicles. Northwest Deuce Days is also the largest gathering of
“Deuces” in the world - welcoming a record of over 600 Deuces this year. A Deuce is a hot rod produced in 1932, which enthusiasts simply call a Deuce after the “2” in 1932; the 1932 Ford being the most popular and recognizable Deuce. This year, Destination Greater Victoria also deepened its partnership through sponsorship and
operational support of Northwest Deuce Days. Deuce Days took place from July 18-21. It was amazing to see Belleville St. along the Inner Harbour teeming with smiling people enthusiastic about these classic cars. T he car owners filled our hotels, restaurants and attractions. But many of those that came out to view the
cars, take photos and ask owners questions about their classic cars – were residents. Northwest Deuce Days was not just a tourism event, but a community event as well. Our organization wants a visitor economy strongly supported by residents. The visitor economy supports over 22,000 jobs and has an economic impact of $2.3B annually in Greater Victoria. But if the benefits of the visitor economy do not accrue to the community, it is at risk of losing the support it enjoys. Our focus will continue to be on events like Northwest Deuce Days – events that bring visitor spending and the community together. Paul Nursey is the President and CEO of Destination Greater Victoria
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H
ow effective are you at distinguishing your company from those you are competing aga i nst i n the ma rketplace? Here’s a quick reality check. Suppose you were talking to your number one prospect. A nd suppose that person looked you in the eye and asked you, “Why should I buy from you?” What would you say? Would you start talking about your great product, your great service, your g reat reputat ion, you r great pricing, and/or your great people? Would you sta r t recit i ng featu res a nd benefits, based on your latest spec sheet, so you could prove beyond a shadow of a doubt that your stuff really was the very best available? In our experience, that’s typically what happens when sa lespeople hea r such a question (or imagine they have). But follow the scenario out. Suppose it’s an hour and a half later, and your number one prospect is now meeting with someone else, someone who sells exactly the same thing that you sell. Your prospect asks that salesperson the very same question. What do you think is going to happen? Of course. Your competitor is going to start talking about how great the product is, how great the service is, how great the company’s reputation is, how great the pricing is, how great the people are. Your competition will start reciting features and benefits based on all the latest marketing materials. In other words, you and your competitors will be saying basically the same thing, sad but true: Your attempt to d isti ng u ish yourself from the competition only serves to make you sound like every other salesperson out there! With that reality in mind, consider the fol low i ng possibilities.
P o s s i b i l i t y # 1 : Yo u could stop being “me-focused.” Not ice t h at a l l t hose i n st i nct ive f i rst responses to «Why should I buy from you?» are abou t your products, your serv ices, your company… and so on. If the goal is to stop sounding like every other salesperson out there (and it should be), you could fo c u s on t h e pro s p e c t instead. You could sound l e s s l i k e a t ra d i t io n a l salesperson… and more like a doctor conducting an examination. You could ask intelligent questions, and talk about the kinds of compa n ies you help and the kinds of problems you solve… instead of s u g ge s t i n g t h at t he other person should buy from you. Possibility #2: You could stop t r y i ng h a rd a nd sounding desperate. That long list of reasons the prospect shou ld buy from you sounds a little insecure, doesn’t it? Yet it is what the majority of salespeople do! Isn’t reciting such a list a little bit like a terrible first date, the kind of date where the other person is so intent on impressing you, so intent on “looking good,” that they fail to share anything meaningful or authentic… and fail to ask you anything at all about what’s happening in your life? Is that really the kind of impression you want to leave? Possibility #3: You could distinguish yourself and your company… by establishing equal stature with the other person. One great way to do this right away is to say something
like, “We do many different things for clients, but right now, I don’t have a full understanding of your business, so I really don’t know whether there are any issues you’re facing that I may be able to help with. Do you mind if I ask you a few questions so we can find out?” The prospect will immediately notice the difference between what you just said and what every other salesperson says… and will agree to your suggestion. You can then ask a focused, relevant question that focuses on the typical business and personal pain your company has a track record of eliminating. For instance: “W hen we ta l k to you r counterparts at other companies, a lot of them tell us they are sick and tired of inventory shortages that keep them from shipping out orders on time. Does that ring any bells in your world?” Notice two important things about this kind of question. First and foremost, it is carefully structured to connect to an issue that you know is likely to arise in this specific person’s world. Second, this question is not focused on features and benefits, but rather on the emotional response to a clearly identified business problem. Bottom line: The way you sell is what truly distinguishes you from your competitors in the marketplace. By focusing on t h e ot h er p erson ›s i s s u e s, e s t a bl i s h i n g a s t r o n g p e e r- t o - p e e r rel at ion s h ip e a rly on , asking good questions, and admitting up front that you don’t yet know whether or not it makes sense for the two of you to work together, you can quickly and effectively set yourself and your company apart. Copyright 2018 Sandler Training and Insight Sales Consulting Inc. All rights reserved. John Glennon is the owner of Insight Sales Consulting Inc, the authorized Sandler Training Licensee for the Interior of British Columbia. He can be reached at jglennon@sandler.com, toll free at 1-866-645-2047 or visit www.glennon.sandler. com
SAANICH PENINSULA
JULY 2019
BUILDING TRUST – A FOUNDATION FOR BUSINESS
SAANICH PENINSULA DENNY WARNER
I
was fortu nate to have participated in an industry tour recently attended by local Indigenous leaders and representat ives f rom some of the region’s largest employers where the goal was to get to know each other and begin to work together to identify and solve our respective employment challenges. O n t h e To u r, a n d i n many other professional and personal settings, I h a v e h e a r d n o n-I ndigenous people asking Indigenous people how we ca n create better
work i ng rel at ion sh ips w ith ou r I nd igenous neig hbou rs. W hat was clear during the tour, is that as a fi rst step, we have a lot of listening to do. A lot of listening and a responsibility to educate ourselves. Working r e l a t i o n s h i p s a r e d eveloped on a bedrock of trust. I found a jewel of a re sou rc e on a llyship on t he Animi kii website. A nimikii is an indigenous-owned digital agency based in Victoria. One of their employees, R o b y n Wa r d , w r o t e a piece entitled “Building Trust Before Truth: How Non-I nd i genou s Ca nad ia ns Become A l l ies” a nd I bel ieve it shou ld be required reading for ever y non-I nd igenou s person in Canada. Roby n has some suggestions for us budding allies: “... we build trust b y re s p e c t i n g b o u n daries, being reliable and accountable, respecting t he t r u st vau lt, showi ng i nteg rity, show i ng non-judg ment, a nd by
bei ng generous w ith you r assu mpt ions. We build trust in small acts of kindness and there are no shortcuts to building trust. If you are ever in doubt, educate yourself, ask questions, and seek answers from the right people whether it’s Indigenous Peoples or other respected allies within t h e c o m m u n i t y. T r u e allies will see the value in relationship building by authentically gaining, building and maintaining trust.” Please, read the article and make use of the excellent resources linked to it. Ta ke t he q u i z to learn your level of privi lege. Under ta ke the #Next150 Reconciliation Challenges. If you truly want to be an ally, begin by bu i ld i ng trust. Listen, and learn, with your heart wide open. Denny Warner is the Executive Director at the Saanich Peninsula Chamber of Commerce.
9
THE BEST OF THE WESTSHORE AWARDS: VOTING ON NOW!
WEST SHORE JULIE LAWLOR
I
am always pleased when July rolls around, as this is when we launch the voting for the Best of the WestShore Awards. A partnership between the Goldstream News Gazette and the WestShore Chamber of Commerce, the Best of the WestShore Awards or “BOWSA” celebrate the unique places, organizations and individuals within our WestShore region of Colwood, the Highlands, Langford, Metchosin and View Royal. There were over 30,000 votes received across 44 categories for 2018, and all categories are open to public voting. Voting runs throughout
the summer and closes on September 2nd. The results are tabulated, and then the WestShore Chamber office’s primary purpose for a couple of days is calling all those who were voted into the top three in each category to share the good news. This all culminates in an Awards Gala, which this year will be taking place at Olympic View Golf Club on the evening of October 24th. If you have a business or organization in the WestShore and you have not considered being a part of the Best of the WestShore Awards, I encourage you to get involved! As soon as one of your customers or clients votes for you, your business name will appear on the voting platform so that others can see your business name too and may then also vote for you. Whether or not you are voted into the top three, would your business benefit from the name recognition you’ll get for being on the platform? Many of those who participate tell me that they do get the benefit. I’ve also had feedback from those who
query how a small business can compete against a larger one with more staff and by extension more time for promotion. I acknowledge that challenge and I would also note that past winners have ranged from one person businesses to large, multi-site corporations You can check out westshore. bc.ca for more information on past winners and finalists. I can’t say more than that without the potential to influence this year’s voting! On behalf of BOWSA’s Title Sponsor Coastal Community Credit Union, I’d like to say a huge thank you to the businesses who participate, the people who vote and to our sponsors. If you’d like to learn more you can connect with us on Twitter @wschamber1 on Facebook at westshore. chamberofcommerce or you are very welcome to connect with me by phone or e-mail. Julie Lawlor is the Executive Director at the WestShore Chamber of Commerce. You can reach her at jlawlor@ westshore.bc.ca
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WEST SHORE/OFF THE COVER
10
JULY 2019
Holy Cow Communication Design Builds Rep as Powerhouse Marketing & Communications Agency HOLY COW COMMUNICATION CONTINUED FROM PAGE 1
Along the way, the agency has taken on a wide variety of clients, including Island Farms (Agropur), Graphic Office Interiors, the Saanich Peninsula Hospital & Healthcare Foundation, the Sidney Business Improvement Area Society, Tanner’s Books, the Auditor General of BC, Help Fill A Dream, the Association of BC Land Surveyors and the BC Boat Show. “ We’re ve r y pro u d of o u r award-winning work, and our ability to execute integrated campaigns through print, digital, experiential and outdoor media streams,” says Erin Brocklebank, the company’s Vice President. “Working with businesses and not-for-profits to bring their brands to life, finding strategies to help them reach or even surpass their goals is always satisfying. We’re excited by innovation, and staying at the front of new communication and marketing trends.” For instance, as the Agency of Record, Holy Cow conceptualizes, designs and manages each and every piece of the brand for the BC Boat Show (previously the Victoria Inner Harbour Boat Show), a four day event that takes place annually on Vancouver Island.
Erin Brocklebank, Vice President of Holy Cow Communication Design Since the BC Yacht Brokers Association awarded Holy Cow the account in 2014 the annual event has seen increased attendance and public attention. In 2018 the show changed name and venue, relocating to Port Sidney Marina. Holy Cow collaborated with the client to create a new suite of custom visual assets to introduce the brand to its new market. The creative roll-out and launch was supported by a brand transition plan, developed and executed by the agency. T he 2018 and 2019 BC Boat Shows ended up being the best attended yet, and plans are in the works to leverage the exponential growth for the 2020 show. Holy Cow is proud to continue to manage all aspects of the BC Boat
A photo from the 2018 BC Boat Show. Holy Cow is proud to continue to manage all aspects of the BC Boat Show brand, working to introduce fresh ideas annually to inspire the collateral, media campaign and digital strategy Show brand, working to introduce fresh ideas annually to inspire the collateral, media campaign and digital strategy. The current client list includes long-standing relationships like Island Farms, whose visual identity Holy Cow has been responsible for, from conceptualization to development, for many years. But also includes many other standalone projects, like new website design and development.
Recent completed projects include an ArtSea Community Arts Council and Sidney Fine Art Show multisite, and a completely refreshed Sidney BIA site. “Recently, we’ve been putting a lot of time into studying the impact of the new generation that’s moving up through the market,” says Brocklebank. “Generation Z, which currently denotes those aged 4-25, is a different group from those that
we’ve dealt with before. We’ve been thinking about their impact, researching, and bringing them into consideration when consulting with clients.” Brocklebank also notes that Holy Cow has become more data driven in their marketing campaigns, further enhancing their ability to optimize the services offered to their clients. To find out more, visit www. holycowcom.com
FreshWorks Studio Celebrated
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reshWorks Studio was recognized at the Technology Impact Awards with a win in the Company of the Year Growth Success category. FreshWorks co-founders Samarth Mod and Rohit Boolchandani were present to accept the award. The BC Tech Association hosts the Technology Impact Awards (TIAs) each year to celebrate the change makers, the up-and-comers, the innovators, and the bold—those who are transforming the tech industry and building the fabric of BC’s vibrant tech ecosystem. The award for “Growth Success” acknowledges a high growth company demonstrating outstanding performance and potential to grow further. FreshWorks was in good company, some of the other winners include SAP, Clio, AbCellera and Novarc Technologies. Started by two immigrants from India in 2016, FreshWorks Studio has grown to over 60 employees with offices in Victoria, Vancouver, and Seattle. Some of their clients are such notables as Harbour Air, BC Hydro, David Foster Foundation, Grouse Mountain, various departments at the BC Government, and the cities of Victoria, Coquitlam, and West Vancouver. “Being nominated among companies like Beanworks and Nanotech Security was very humbling. They are both such experts in their
Sam Mod (left) and Robit Boolchandani, co-founders of FreshWorks Studio receiving Company of the Year at the Technology Impact Awards fields so to be named in the same list was very exciting. The win came as a surprise but we were so honoured to be able to accept the award in front of some of our clients and closest supporters. It’s truly amazing to see where hard work can take you,” said co-founder Sam Mod. This isn’t the first time FreshWorks has been recognized for their growth success. Earlier this year FreshWorks was a finalist at the VIATEC Awards in the category Scale-Up of the Year, where the company also won the Employer of the Year award. This week FreshWorks co-founder and CEO Sam Mod was presented the RBC Entrepreneur award at the RBC Top 25 Canadian Immigrants Awards in Toronto.
OFF THE COVER
JULY 2019
11
TrichAnalytics Inc. Shakes Up Environmental Analysis Industry
Geriene LaBine (Laboratory Director) is analyzing samples on the laser ablation inductively coupled plasma mass spectrometer (LA-ICP-MS) at the TrichAnalytics lab.
TRICHANALYTICS INC CONTINUED FROM PAGE 11
like a drop of algae, or a tiny bug (<1mm in size). This saves a lot of time in the field, and when our clients are working with at-risk species, it’s crucial that our testing promotes non-lethal sampling.” Ch ristensen cites a recent study which shows that since Canadian Metal Mining Effluent Regulations (MMER) came into effect in the early 2000s, upwards of 60,000 fish have been sacrificed for environmental monitoring. Christensen points out that these estimates only apply to metal mining, and don’t consider estimates from the oil and gas, pulp and paper, or coal industries. “It’s ironic that these regulations were created to protect the environment, but have resulted in the death of so many fish for testing.”TrichAnalytics’ testing relies on unique testing equipment, a laser and a mass spectrometer, when coupled together measures levels of various metals and other elements in a given sample. Mass spectrometers are used in laboratories all around the globe in a variety of applications, but when other laboratory scientists are testing plant or animal tissue samples, they need to work with a large sample in order to get an accurate reading. “Trich uses the same machine - the mass spectrometer, but we add a laser on the front,” says Christensen. “In essence, we are able to test small, microscopic samples because the laser allows us to measure in the gas phase.” By using a laser, the team at TrichAnalytics is able to obtain precise readings from startlingly small sample sizes, without the
Christensen and Dwayne Smith (Business Operations Manager) holding award for Saanich Peninsula Chamber of Commerce Business Excellence (New Service – Technology, 2018)
A Fish Otolith, which is an ear stone, made of calcium, that records information from the fish’s life such as migration or exposure to metals. The laser line goes from the edge to the core to the edge. Otoliths grow like tree rings where the core represents its natal habitat, and each ring represents a year of life towards the edge. TrichAnalytics records chemical changes in the otolith over time and link it to the years need for any chemical solutions during the sample preparation process, as opposed to other labs that do. TrichAnalytics is also using their unique methods to non-invasively monitor human health. “W hen we test humans, all we need is a single hair,” she says. “Since it’s easy for a hair to be contaminated above the scalp, we test the hair below the scalp, which can give us a lot of information. We often work with medical practitioners and heavy industry to screen patients and occupational workers for potential deficiencies or exposure to heavy metals, such as lead or
This daphnia magna (water flea) is only about 1 mm long. Through their special equipment, TrichAnalytics can analyze individual invertebrates like these and measure their metal uptake. mercury.” After 15 years working as an environmental consultant, Christensen is all too familiar with the challenge of waiting up to two months to receive data from conventional laboratories. When she started her own lab three years ago, she was determined to offer her clients one of the fastest turnaround times available. “For our bigger projects, our average tu r n a rou nd t i me is about 10 days,” she says. “However, the average turnaround for a smaller project - under 20 samples - is typically between 24 and 72 hours. With these turnaround times, our clients don’t need to pay extra for priority testing. “Part of our philosophy is to do the job as fast as we can and work within the client’s usually fastpaced schedule. For example,
we had one situation where it was imperative to the survival of a fish species being monitored that we turn the samples around in less than three days. We got the results back to the client in 24 hours, and worked hard to do whatever we could to save those fish.” Most of the staff at Trich have a background in consulting and are well-aware of the challenges their clients face in the field. “We build genuine connections with our clients,” says Christensen. “Our staff work hard to build relationships with clients, helping them understand the results that we send their way. We’re more than just a lab. We’re really hands-on, and we love what we do.” Since its humble beginnings in Christensen’s basement, the company has grown in leaps and bounds, moving into a brand new lab at the Sean Heights Business Park in Central Saanich. The next step is pursuing lab accred itation in accorda nce with Canadian and international standards, a process that is already u nder way a nd shou ld be complete in early 2020. After this process, Trich will be the first certified commercial lab in Canada with these testing capabilities that promotes non-lethal biological sampling. Next fiscal year, the company will begin working in European markets, with an eventual goal of growing into the USA and Asia. For many in the Victoria business community, TrichAnalytics Inc. has become of the region’s top companies to watch. www.trichanalytics.com
“Part of the premise of Trich was that our analysis would push toward non-lethal monitoring, which we do by testing tiny samples. This does two things. First, we don’t need to kill larger organisms like fish in order to test them. We can just take a tiny biopsy, about the size of a grain of rice. Second, our methods allow us to work with much smaller organisms, like algae, or tiny bugs. This saves a lot of time in the field, and when we’re working with at-risk species, it’s crucial that our testing is non-lethal.” DR. JENNIE CHRISTENSEN
12
JULY 2019
Spring Market Closes for Victoria Real Estate
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total of 740 properties sold in the Victoria Real Estate Board region this June, 4.5 per cent more than the 708 properties sold in June 2018 but a 12.7 per cent decrease from May 2019. Sales of condominiums were down 6.1 per cent from Ju ne 2018 with 216 units sold. Sales of single-family homes increased 10.4 per cent from June 2018
with 394 sold. “ J u n e h a s t r e n d e d l o wer than May for the past few years and tends to signal the end of the active spring market,” says Victoria Real Estate Board President Cheryl Woolley. “The summer months of July and August generally see less activity than the spring, as people’s attention shifts to vacation and away from real
estate. This year, we have seen slightly more sales compared to June of last year. We have also seen one hundred fewer new listings enter the market this year, which continues to make a challenging market for buyers who are hoping for more options.” There were 3,040 active listings for sale on the Victoria Rea l Estate Boa rd Mu lt iple
Listing Service at the end of June 2019, an increase of less than one per cent compared to the month of May and a 17.1 per cent increase from the 2,595 active listings for sale at the end of June 2018. The Multiple Listing Service Home Price Index benchmark value for a single-family home in the Victoria Core in June 2018 was $898,500. The benchmark
value for the same home in June 2019 decreased by 4.3 per cent to $859,600, slightly less than May’s value of $860,800. The MLS HPI benchmark value for a condominium in the Victoria Core a rea i n Ju ne 2018 wa s $509,000, while the benchmark value for the same condominium in June 2019 increased by 2.97 per cent to $524,100, higher than May’s value of $519,300.
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13
JULY 2019
SIGNATURE URBAN EDGE PROJECT BUILDS ON 30 YEARS OF EXPERIENCE “When you’ve been doing Unique Zoning Supports Integrated Space For Housing, Work, And Tourism
this for 30 years you want to leave a legacy” DAVID COULSON
D
UNCAN – Coulson Design’s latest project, Urban Edge Properties, offers a new way of living and working. Urban Edge Properties is David Coulson’s signature project after 30 years of design and construction. It’s an integrated development on the urban edge of Duncan that combines work space, small footprint housing, urban gardens, a Bed and Breakfast, and the workshop for Coulson Design’s 25 employees. People can live on the site, work there, and grow the food they eat. “When you’ve been doing this for 30 years you want to leave a legacy,” Coulson explains, describing the project as a new, integrated way to develop. To develop Urban Edge Properties, the original zoning on the three-acre property was converted into what Coulson describes as the most unique zoning in western Canada: a new Comprehensive Community Development Zone created and approved by the Cowichan Valley Regional District. The Comprehensive Community Development Zone allows single-family homes, multi-family projects, commercial and industrial space. There is an art gallery, the Coulson Design workshop, environmentally friendly housing, 1,200 square feet of office space, community gardens, and a boutique hotel, the McLay Guest House, a restored, four-bedroom 1895 Craftsman home originally built by Robert McLay Jr. as a hunting lodge. Now a desig nated heritage property, the house has been developed as a combination Bed and Breakfast, Air BnB and boutique hotel. Coulson has an affinity for heritage buildings: he lives in the Carlton Stone house, which was the first home to receive heritage designation by the Cowichan Valley Regional District. Located on two acres, it is an arts and crafts home constructed in 1913. Cou lson’s love for h istoric properties started early in his career, when he and his family lived in Wells in the Cariboo. He operated a restaurant while apprenticing with his father-in-law, Hardy Sorensen, a master woodworker from Denmark. Sorensen trained Coulson in the exacting European tradition of gaining mastery on the job, and Coulson says “I learned so much from my father-in-law.” Their work included building and restoring the nearby museum town of Barkerville. They also constructed film sets and
OWNER
Master builder and designer David Coulson of Coulson Design detailed backgrounds for the production companies that used Barkerville as a location. He also worked with leaders in the film industry with Oscar-winning art director Les Dilley. He recalls building all of the close-up sets in Wells for a movie. The sets were dismantled, shipped to Vancouver, and then to England for the final film cut. Wells only had 400 full-time residents, but thanks to Barkerville and the film industry, it was packed with artists and performers. “ We h a d m o re c u l t u re i n Wells than in any other Carib o o c o m m u n i t y,” h e s a y s . A fter a decade, Coulson and his family were ready to move south, away from the cold winters and heavy snowfall. A friend had moved to Duncan and loved it, so they stopped in the community – and fell in love with a 1940’s oceanfront cottage that was available to rent. Coulson still remembers seeing a full moon over Maple Bay from the wood-panelled interior of the cottage. The family stayed in the cottage for three years. Drawing on his museum contacts from Barkerville, Coulson and his father-in-law found work in Victoria, doing renovations for hotels, restaurants/clubs and restorations of historic buildings. By then Coulson was a master woodworker and designer in his own right. Many of those projects were huge investments in downtown Victoria and involved top designers, that also engaged the region’s best artists and craftsmen for custom work, giving Coulson an extensive contact list. Coulson honed an ability to create settings that enticed potential customers to enter, explore, and stay. “For hospitality, you have to draw people in,” he notes. “You make the threshold so intriguing
that people are pulled into it and stay.” Cou lson had desig ned a nd built the restaurant he operated in Wells, so he understood there could be no wasted steps and that design needed to match function. “Everything had to be ergonomically perfect,” he says. T h at ex per ience mea nt he could design practical interiors for restaurants and clubs that were beautiful and engaging, while matching the work flow of employees. He also learned that even the most skillful design can’t overcome every obstacle, citing an example when he worked on a downtown nightclub project in Victoria that was close to a rehabilitation centre. “We were reclaiming an area but it didn’t work. I learned you could be one block away from the centre of activity and you wouldn’t make a dollar,” he says. “So, don’t get over-excited about opening up a business in the city unless you are very certain you have a great location.” Coulson sold his Wells restaurant, and used it for the down payment to buy the Carlton Stone House in Duncan. “It had all these great old antiques inside. Everything smelled comforting and lived-in, like the smell of your granddad’s pipe,” he says. He established his design studio and a woodworking shop on the two-acre property. With his master builder designation, he could design projects under 6,000 square feet or less than four units without engaging a consulting architect. That enabled him to take on specialty construction and renovation projects. His company’s resume includes: Designing and building the first certified Safer Home project on Vancouver Island, meeting
construction criteria that allows residents to safely age-in-place; Multiple ‘Built Green’ projects, including a sustainable energy upgrade to the historic Emily Carr home in Victoria; and Spearheading Duncan’s Green Door Project, an award-winning initiative to purchase and restore a heritage home. The Green Door Society was formed in 1999 to save the 1903 house from the wrecking ball, and Coulson became president. His company donated close to $100,000 in design, labour, and expertise to bring the house up to current standards and incorporate post-1903 amenities, including power and indoor plumbing. T he project created a public garden and activity space in downtown Duncan, added character office space, and won B.C. Museum Association and the Heritage Society of B.C. awards. Twenty years later, Coulson is still the president. Coulson continues to make c ont r i b ut ion s, i n c lu d i n g a pro-bono project for the Somenos Marsh Wildlife Society/ Ducks Unlimited featuring a 26foot tall, cedar viewing platform overlooking the marsh. Another is therapeutic Glenora Farm in Coulson’s neighbourhood. This project will provide seven housi ng u n its for the
developmentally disabled adults living, learning, and working at the farm. “It’s in my back yard. This is my way of contributing to the community,” he says. When Coulson decided to upgrade his company’s on-site workshop, he read author Witold Rybczynski’s The Perfect House: A Jour ne y w ith Re naissance Master Andrea Palladio and was inspired by Palladio’s designs, which led him to the work of first century Roman architect and writer Vitruvius. He then went on two trips to Japan: first to visit his daughter who teaching there, and then to visit the country with his younger daughter. He was further inspired by Japanese design elements. The finished studio incorporates both Roman and Japanese elements. T here is a centra l room with a 12-foot-high wood timbered ceiling that suggests a Roman atrium and the floor features two-foot square slate tiles. The two adjoining wings have lower ceilings, wide windows, and unique floors. One is of highly polished green-tinted concrete or terrazzo inlaid with coloured glass shards. The second is reclaimed white oak. Walls are finished in ‘breathable’ American Clay. Cabinets were crafted from Ply bamboo. Approximately 75 per cent of the wood used to build the studio was harvested on the site. The Japanese influence is seen in the wide, overhanging roof and a wabi-sabi influenced exterior finish of aged wood, created using a Salt Spring Island product called Lifetimer, which both protects and ages wood. Due to the slope of the land, there is a seven-foot high storage space under part of the studio. A circular staircase, reclaimed by Coulson from a metal scrap pile, leads to the roof, which is a living garden space complete with stepping stone pathways. From the roof, Coulson can reach his attached tree house. Since he has grandchildren, he is weighing the merits of a firehouse style sliding pole or a zip-line as exits from the treehouse. Coulson’s biggest surprise was the international popularity of what he saw as a personal project. Photos of the studio were posted on Houzz and quickly went viral. Requests for plans flooded in from North America, Australia, and Europe. “I’ve sent plans for this all over North America and beyond,” Coulson says, buyers subsequently engaged him to create custom adaptations. The studio is now an internationally recognizable symbol for the company. “We use it as a first contact point,” he adds. www. davidcoulsondesign.com
14
JULY 2019
MENTAL HEALTH Mental Health Not Just for Employees: Prevention and Intervention Key BY BETH HENDRY-YIM
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reating a psychologically safe work environment is strong motivation for employers focused on the mental health of their employees, especially as mental health related issues are the #1 cause of disability in the workplace. Unfortunately, knowing where to begin isn’t always that clear. According to The Mental Health Commission of Canada, approximately 500,000 Canadians miss work every week due to a mental health issue. The hardest hit are adults in their early and prime working years, between 25 and 65, bringing the costs to the Canadian economy of $51 billion in only one year. “Mental health treatment, within group benefit plans, are in many cases treated in a reactive manner. But the costs of treatment far outweigh the costs of prevention,” says Brad Woods, Certified Health Insurance Specialist with Island Group Benefits. He adds that, creating awareness and educating leadership teams about the effects of mental illness could be the first and best step towards a psychologically healthier workplace. “Early action to combat stress, and identification of the early signs of problems, can decrease losses in productivity by as much as 30 per cent and result in an annual savings of $397,713 in an organization of 1,000 employees.” But, lack of information, assu mpt ion s a nd stereoty pes around mental health can prevent workers from speaking up and asking for help, and for managers and co-workers, there may be hesitation in bringing up the subject of mental wellness for fear of infringing on privacy. The Canadian Mental Health Association (CMHA) reports that two out of three individuals with a mental health challenge will not seek treatment, which can create extended recovery periods and worsening symptoms. Lisa Stockton, Corporate Care Specialist at Edgewood, an Inpatient Mental Health and Addiction Treatment Centre located in Nanaimo, says that many individuals with mental health issues and substance use disorders are in denial and may not even know they need help. “There are many people on the streets that are in desperate need of both mental health and addiction
As the Corporate Care Specialist at Edgewood, Lisa Stockton’s role is to educate employers on what mental health/addiction may look like in the workplace and how to address it
Brad Woods says that providing employees with a Lifestyle Spending Account allows reimbursement for activities or items of the company’s design.
support. But what is surprising, is that 70 per cent of the people with mental health/substance use issues are employed. In my role, I work on educating employers on what mental health/addiction may look like in the workplace, how to address it, and how employers play a very important role in motivating change.” A key takeaway is that it isn’t just programs and support for employees that are needed. A new study conducted by the CMHA with the support of the Business Development Bank of Canada (BDC), which was recently reported to the public, found that 62 per cent of business owners feel depressed at least once a week and nearly half, 46 per cent, reported that mental health issues interfered with their ability to work. “We want this report to start an open conversation and shift the popular view of entrepreneurs from ‘tireless innovator’ or ‘lone visionary’ to one that allows them to show their vulnerability and ask for help when needed,” says Fardous Hosseiny, interim National CEO and National Director, Research and Public Policy, CMHA. “There needs to be more discussion about entrepreneur mental health and more attention paid to it by entrepreneur networks and organizations.” In a recent press release, Michael Denham, President and CEO at BDC stressed that entrepreneurs are often described as the drivers of our economy.
As the Corporate Care Specialist at Edgewood, Lisa Stockton’s role is to educate employers on what mental health/ addiction may look like in the workplace and how to address it “As a society, we help support, sustain and grow the health of their businesses—and it is time to do the same for their mental health,” says Michael Denham, President and CEO at BDC. “We want to make sure mental health is included in discussions about entrepreneurship in Canada. The CMHA study has enabled us to take the pulse of entrepreneurs’ well-being and now we are better positioned to take helpful action.” As Stockton explains, early intervention and appropriate treatment provides the best outcome, for both business owners and their staff. “People can and do get well. Edgewood provides, at no cost, workplace education seminars and trainings on identifying and understanding substance use disorder and co-occurring mental health issues. Anytime an employer sees value in creating a wellness
program in the workplace shows their staff that they matter, not only as employees, but as people.” Woods noted that group benefit plans recognize the importance of preventative mental health care because of the cost savings and efficacy. “Manulife, one of the leading providers of group insurance in Canada, has increased the allowable use of visits with a psychologist to $10,000 per year for their own employees,” Woods explained. “No longer can employers say that employee problems should stay at home and out of the workplace, because the reality is that they are always present at work. Costs, of being absent due to mental health issues and, being present, but with reduced productivity, are astronomical and affect the bottom line.” The BC government also recognizes the value of prevention. In a recent announcement, the Ministry of Mental Health and Addictions presented a 10-year vision outlined in A Pathway to Hope: A roadmap for making mental health and addictions care better for people in British Columbia. “These longstanding problems in mental health and addictions care won’t be fixed overnight. But by starting to move from a crisis-driven system to early intervention and prevention – especially for youth and children – we can help people before their problems become more severe,” said Judy Darcy, Minister of Mental Health and Addictions. One of the biggest obstacles for a person suffering with mental illness in the workplace is overcoming the stigma. Employers have a great opportunity to, not only address it in the workplace by creating a psychologically safe place to work, but they can also help demystify the illness so it is better understood. “There are many different wellness programs that support exercise, education, and family, but sometimes it is the little things that we forget about. Like connecting with your staff - saying hi, being genuinely interested in their life outside of work - those are some of the things I see in organizations that create a healthy workplace culture,” explained Stockton. “It is sometimes the little things that truly build trust, and trust builds morale, morale builds job satisfaction, and job satisfaction builds productivity.”
CITIFIED
JULY 2019
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Sponsored by
ESQUIMALT IRISH STYLED PUB GIVEN NOD FROM COUNCIL Citified.ca
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OLWOOD - A Colwood Cor ners d e v e l o p m e n t site formerly envisioned as a multi-building condominium project is shifting gears to include a complex care hospital and rental housing as its fi rst phase of construction. Proponents are seeking municipal approvals for changes to the supply of on-site parking stalls to coincide with the construction of a six-storey, 144-unit apartment that will include approximately 50 per cent below-market affordable homes together with a 10-storey Capital Regional Hospital District complex care facility to be operated by the Vancouver Island Health Authority. At 10-storeys high, the complex care hospital will stand as the tallest building in Colwood and is one of a wave of similarly-scaled buildings earmarked for the Westshore. ••• ESQUIMALT - Esquimalt council has given its blessing for the return of a pub to the site of the former Tudor House Pub on Esquimalt Road at Admirals Road. Operators Marta and Ernie Dumas have proposed a two-storey, 500-seat Irish-styled pub that will be situated adjacent to the Tudor House Liquor Store on a vacant site fronting Admirals Road. The pub will feature family areas in addition to what is being referred to as an “authentic” Irish pub experience. Construction is expected to get underway in the not-too-distant future with completion in time for St. Patrick’s Day of March, 2021. ••• ESQUIMALT - The Capital Regional District has announced the sale of 808 Viewfield Road – a two-acre industrial property in Esquimalt near the Victoria-Esquimalt border – acquired in 2014 along with an adjacent parcel for
An expedited construction timeline for the University of Victoria’s 783-bed dormitory, dining and classroom development adjacent to the Student Union complex will see it completed 16 months ahead of schedule
the purposes of building a sewage biosolids facility as part of the now-defunct Sea Terra sewage treatment program. The purchaser is Paul Hadfield, owner of Vic West-based Spinnakers Brew Pub. Along with the Mustard Seed Street Church food bank and Flying Squirrel Trampoline Park, Hadfield had been a long-time tenant of the building prior to its acquisition. ••• VICTOR IA - The builders at downtown Victoria’s most prominent construction site have unveiled a series of informative panels to contextualize the history of an architectural landmark undergoing a monumental transformation. On June 21 crews began installing a series of eleven street-side panels at the Customs House development (at Government and Wharf streets) describing the land and its immediate area’s changes over the span of several generations. From the construction of the Inner Harbour’s causeway, to former additions to the Customs House building, to information on the extensive façade retention and restoration efforts currently being undertaken, the panels are
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Attached photo description: A series of informative panels describing the history of the Customs House property in downtown Victoria, and notable events that occurred in its immediate area since the late 1800’s, have been installed at the 816 Government Street construction site PHOTO CREDIT: CITIFIED.CA
a well-researched public information resource that should not be missed. ••• VICTORIA - A consultants study of the City of Victoria’s rental housing stock identified that 96 per cent of the approximately 500 purpose-built rental buildings (containing some 16,000 residences) within the municipality were constructed prior to 1980, while nearly half of those buildings were built prior to 1960, and half of those prior to 1940. With approximately a fifth of the City’s rental housing stock having appeared prior to 1940, officials have proposed the introduction of a Residential Rental Tenure Zoning (RRT) program that would prohibit existing rental buildings from being converted into strata units, or redeveloped into condos, offices or other uses. Municipal staff have recommend focusing their initial
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efforts on the oldest buildings first. As part of the proposed program, should a landowner wish to replace an aging rental building with a development comprised of strata or commercial uses, a rezoning would be required. ••• SAANICH - An expedited construction timeline for the University of Victoria’s (UVic) 783-bed dormitory, dining and classroom development adjacent to the Student Union complex will see it completed 16 months ahead of schedule. A single phase of construction, in lieu of two, has yielded a shorter development window albeit disruptions to UVic’s parking and student services are expected. Cadboro Commons, Margaret Newton Hall and Emily Carr Residence will undergo demolition in 2020 to make way for construction, and a temporary modular dining facility on Parking
715 Princess Avenue Victoria, BC Newly constructed warehouse steps to the downtown core. Built in 2017 with a warehouse, yard and one bedroom residential suite that can also be used as an office.
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Lot B will be established during construction. ••• SOOKE - Sooke’s oceanfront Heron View development is pushing forward with construction of its remaining phases as phase seven, comprised of six bi-level executive townhomes, transitions into move-in ready status. With its first phase completed in 2009, Heron View has grown to 62 residences, including its newest homes currently on the market. In addition to a swimming pool and a tennis court, residents enjoy amenities such as a fitness gym, a hot tub, a crafts room and a fire pit overlooking Sooke Harbour. Mike Kozakowski of Citified. Citified is a comprehensive resource for researching a new-build home or commercial space in metro Victoria and southern Vancouver Island.
1321 Quadra Street Victoria, BC Turn-key restaurant located on a high exposure corner lot in the Harris Green District of Downtown Victoria. Potential for substantial holding income with future development upside.
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WOMEN IN CONSTRUCTION
JULY 2019
IVORY DESIGN PUTS INSPIRED SPIN ON ISLAND PROJECTS “One of the most unique things Demand for Local Interior Design Firm Surges
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A NA I MO - O n ly i n its f i f t h year in business, Ivory Design Co. already boasts an impressive portfolio. Offering interior design services to residential and commercial projects on Vancouver Island and beyond. “I am probably most proud of my commercial experience,” says Ivory Design owner/operator Alana Dick. “With my 18 years experience I’ve completed hundreds of commercial projects across Canada. I was given some pretty amazing opportunities at a young age which helped hone my skills early.” Alana founded Ivory Design in 2014 after her previous employer entered semi-retirement. What began as a leap of faith paid off, as the company has since grown dramatically, becoming one of the most sought-after interior design firms in the region. Alana’s services are typically booked up months in advance, thanks to constant referrals and a strong economy. Some of Alana’s early work involved the interiors of McDonald’s restaurants. Since then, she has worked for multiple hotel chains, including Coast Hotels, Best Western Hotels, and Choice Hotels. Alana has honed her skills to offer an approach to design that helps her clients
I bring to the table is my spin on design and the design process. I don’t see design the way most people do. I push the design boundaries and with that I help my clients learn more about themselves and their unique tastes. I want the best for my clients and if they trust the process the outcome is exciting for us all.” ALANA DICK OWNER OF IVORY DESIGN CO.
explore new possibilities. “One of the most unique things I bring to the table is my spin on design and the design process,” she says. “I don’t
see design the way most people do. I push the design boundaries and with that I help my clients learn more about themselves and their unique tastes. I want the best for my clients and if they trust the process the outcome is exciting for us all.” “When I’m fortunate enough to work with open, trusting clients my best work comes out,” she continues. “My personal style is eclectic, organic modern with cues from the past. I love a well mixed space full of texture, light, white and natural materials.” After nearly two decades of working in and around the construction industry, Alana states that she has had a mostly positive experience. “If I speak for myself as a woman and my experiences, I would say challenges are rare but can exist,” she says. “The construction industry is tough but doesn’t have to be. For me it’s about respect, good communication and the way you present yourself. Successful projects have team players who respect each others craft and knowledge regardless of gender. Challenges don’t exist in a respectful, open environment.” W hen asked why women shou ld consider entering the world of construction, Alana remarks, “If you are a natural born talent and are interested in the construction industry pursue it! Be prepared to be challenged - the challenge is worth it.” Instagram: @ivory.design.company (Photography by Sonja Spaetzel)
WOMEN IN CONSTRUCTION
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LINTOTT ARCHITECTS ADVOCATE REGENERATIVE DESIGN TO REDUCE BUILDING FOOTPRINT Integrated Buildings Appear to be Grown in Place
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ICTORIA: Lintott Archite ct s h a s a s t r a i g h tforward goal for buildings the firm designs: Integrate with the environment so they function as if they were grown in place. “We have a real interest in something beyond delivering business-as-usual buildings into the world,” says company founder and principal Christine Lintott. “What we’re moving towards is regenerative design.” Lintott notes change in how buildings are designed and constructed is essential to reduce the impact of human habitat. In the 10 years since Lintott started her company, evidence has mounted against numerous common building practices “We’re now learning what kind of damage we’ve been doing to the world and to people,” she says. One example is the ubiquitous glass city towers built since the 1950’s, which impose a heavy environmental load. The buildings are not designed to manage the temperature and humidity requirements of a specific location. Glass does not insulate so such buildings inevitably require massive amounts of energy to regulate internal temperatures. T ig hter sea l s i n bu i ld i ngs reduce energy requirements, but the resulting recycled air can contain carbon monoxide, ozone, particulates, and volatile organic compounds like forma ldehyde a nd ben zene. None of this is good for human consumption. By contrast, centuries-old cliff dwellings, adobe, or even igloos use mass to manage temperature between inside and outside, and thus need very little energy. They use their form and the physics of air movement to “breathe.” Lintott believes that tuning a building to its place should be adopted throughout the world. Her company will spend the next decade developing ecologically balanced solutions, both for
Christine Lintott, company founder and principal of Victoria’s Lintott Architects
“It’s not one magic pill. It’s all the little decisions you make that have a cumulative impact.” CHRISTINE LINTOTT
new buildings and to improve older ones. “We are bringing design solutions to the table that speak to place,” she says, adding this means using local materials and methods as much as possible. It also includes building to integrate with the environment, as seamlessly as a tree in a forest. This process includes a new creative partnership with McLennan Design on Bainbridge Island. The two companies have been cooperating for several years but have now formalized their relationship. McLennan Design is a world leader in regenerative design the same philosophy that Lintott shares. Linking with McLennan allows Lintott’s company to contribute its ideas, processes, and philosophy on a global scale. “We want to accelerate our impact,” she says. “Being able to share these new practices widely will accelerate change.” Lintott aims to reduce the environmental footprint of human environments. “I’m not interested in sustainability,” she says. “We cannot sustain what we have now.”
Lintott Architect’s design for Shawnigan Lake School’s library used extensive natural wood Change, she believes, hinges on adoption of intelligent design. “If we design good building skins that are well insulated, we lower the demand for mechanical cooling and heating. If demand is low, we can generate enough energy via solar or wind or even tidal systems to power our buildings.” A widely adopted solution Lintott sees, which exemplifies ecosystem thinking, is “green roofs” installed on buildings. Whereas a typical tar and gravel roof contributes to the heat island effect, a green roof is cooling as it insulates the building, as well as sequesters carbon, captures and filters rainfall, purifies air, provides habitat, and food can
CHRISTINE LINTOTT ARCHITECTS has joined forces with
MCLENNAN DESIGN www.mclennan-design.com
Victoria, BC | Bainbridge Island, WA | Kansas City, MO
be grown on it. “That’s letting biology do the work,” Lintott adds. Rain gardens are designed as natural drainage systems, essentially water channels with plantings, streambeds and capture ponds which combine to contain and naturally drain storm water back into the water table. Vancouver Island’s temperate climate gives Lintott’s company an ideal testing ground for incorporating such ideas. Lintott Architects already has a reputation for thinking outside the box. They are now taking it further with their commitment to regenerative design for renovations and new construction. Fo r o l d e r h o m e s , L i n to t t
suggests intelligent use of shading over windows to moderate summer temperatures, while allowing lower winter sun to enter windows for passive heating. Heat pumps are effective replacements for less-efficient, fossi l-f uel bu r n i ng oi l f u rnaces. Water can be collected and stored, and used for anything from irrigation to flushing toilets. Solar panels and wind turbines to harness renewable energy can be installed. Gardens can be planted, on the ground and on the roof. “Everything helps,” Lintott said. “It’s not one magic pill. It’s all the little decisions you make that have a cumulative impact.” www.lintottarchitect.ca
“Our alignment with McLennan Design represents an important scaling-up of our impact in the regenerative design space, not only on Vancouver Island, but actively sharing our collaboration with clients around the world.” -CHRISTINE LINTOTT, PARTNER
18 WHO IS SUING WHOM The contents of Who’s Suing Whom is provided by a third-party resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date. DEFENDANT
0704315 BC Ltd. 813 Goldstream Avenue, Victoria, BC PLAINTIFF Maria Clemens Smienk CLAIM $35,276 DEFENDANT Absolutely Electrical Inc. 627 Vanalman Avenue, Victoria, BC PLAINTIFF Rather Be Plumbing Ltd. CLAIM $21,894 DEFENDANT Banga Construction Inc. 205 Terminal Avenue, Nanaimo, BC PLAINTIFF Progressive Home Warranty Ltd. CLAIM $61,279
WHO IS SUING WHOM DEFENDANT Campbell River Storm Junior Hockey Ltd. 906 Island Highway, Campbell River, BC PLAINTIFF Cameron Basarab CLAIM $13,465 DEFENDANT Cooks Day Off Fine Foods & Catering 2017 Ltd. 3027 Fifth Street, Victoria, BC PLAINTIFF Bock Wing Yip CLAIM $59,056 DEFENDANT Danica Motors European & Sports Cars Ltd. 5273 Trans Canada Highway, Duncan, BC PLAINTIFF Julian Butcher CLAIM $33,736 DEFENDANT Dr. C. Ross Crapo Inc. 206 – 4400 Chatterton Way, Victoria, BC PLAINTIFF Shelley Woodard CLAIM $28,000 DEFENDANT Educan Institutional Furniture Ltd.
1800 – 401 West Georgia Street, Vancouver, BC PLAINTIFF Board of Education of School District No. 68 CLAIM $17,692 DEFENDANT GLS Construction Ltd. 3200 – 10180 101 Street, Edmonton, AB PLAINTIFF G E Wilson CLAIM $68,513 DEFENDANT Goldstream Projects Ltd. 204 – 655 Tyee Road, Victoria, BC PLAINTIFF Accredit Mortgage Ltd. CLAIM $1,153,354 DEFENDANT Green Pure Air Ltd. 67 East 5th Avenue, Vancouver, BC PLAINTIFF Canada Sensors Technology Inc. CLAIM $25,183 DEFENDANT Husky Oil Operations Ltd. 200 – 1200 Waterfront Center, Vancouver, BC PLAINTIFF Kristie Johnston
CLAIM $35,305 DEFENDANT Island Health 1962 Bay Street, Victoria, BC PLAINTIFF Louise Elliott CLAIM $35,216 DEFENDANT J McLaren Enterprises Ltd. 1658 Hillview Avenue, Victoria, BC PLAINTIFF Accredit Mortgage Ltd. CLAIM $1,153,345 DEFENDANT Lixil Canada Inc. 1500 – 1055 West Georgia Street, Vancouver, BC PLAINTIFF Lee Tran CLAIM $21,469 DEFENDANT Mastermynde Strategy Inc. 1528 Seton Drive, Comox, BC PLAINTIFF Nicole Cahoon Inc. CLAIM $5,228 DEFENDANT MPC Modern Process Control Consulting Ltd.
JULY 2019
1000 Livingston Place West, Calgary, AB PLAINTIFF
Patricia Newton CLAIM $34,246
CLAIM $44,434
DEFENDANT Tahtsa Timber Ltd. 343 Yellowhead Highway, Burns Lake, BC PLAINTIFF HMTQ Prov of BC CLAIM $18,575
0413118 BC Ltd.
DEFENDANT Newport Realty Ltd. 404 – 707 Fort Street, Victoria, BC PLAINTIFF Dale Schille CLAIM $31,664 DEFENDANT Reliance Worldwide (Canada) Inc. 74 Alex Avenue, Vaughan, ON PLAINTIFF Fraser Valley Plumbing Services Inc. CLAIM $17,715 DEFENDANT Royal LePage Parksville Qualicum Beach Realty 127 Alberni Highway, Parksville, BC PLAINTIFF Nicholas Benjamin Herman CLAIM $40,209 DEFENDANT Royal Pacific Institute Ltd. 6 – 2727 Quadra Street, Victoria, BC PLAINTIFF
DEFENDANT Travelers Insurance Company of Canada 165 University Avenue, Toronto, ON PLAINTIFF Elsie Braithwaite CLAIM $25,156 DEFENDANT Unique Restoration Ltd. 634 Derwent Way, Delta, BC PLAINTIFF Starline Windows, Ltd. CLAIM $938,808
MOVERS AND SHAKERS
JULY 2019
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Business Examiner Gold Event Sponsors
Saul Klein
T he Peter B. Gustavson School of Business’s Dean has been n a med to t he boa rd of the European Foundation for M a n a ge m e n t D e ve l o p m e n t (EFMD). Saul Klein is the first board member to represent a North A merica n i nstitution and joins high ranking leaders from corporations and business schools around the world. Klein also serves on the board of Mediterranean Entrepren e u rsh ip D evelo p m e nt a n d Innovation (Tunisia), the National Consortium for Indigenous E conom ic Development (Ca n a d a) a nd on t he I nternational Advisory Committees of UIBE and Beijing Jiaotong Universities (China).
Grace Van den Brink The Union Club of British Columbia elected its first female president at their recent annual general meeting. Grace Van den Brink was acclaimed for the role, Lyle Soetaert was acclaimed vice president, while Heather Kohler, Kerri Gibson and Tony Joe were named to the general committee. Grace joined the Union Club in 2003 and has a comprehensive background in both the private and public sectors. Paul’s Motor Inn has leased its restaurant to the team behind Victoria’s own Fol Epi bakery a nd Ag rius restau ra nt. T he diner underwent a renovation following the takeover and is now open as Paul’s Motor Inn Diner by Fol Epi. The diner is still at its long time space at 1900 Douglas Street.
Marie-Michèle Lafrance The Greater Victoria Chamber of Commerce has appointed Marie-Michèle Lafrance as the orga n izations new front desk a nd office ad m i n istrator. She is the f i rst poi nt of contact for member i nqu i ries a nd is prepa red to assist members and non-members in registering for events and paying invoices. Marie-Michèle moved to Victoria from Quebec City i n 2005 a nd prev iously worked in the hospitality and tourism industry for more than 12 years. T he I n n at L au rel Poi nt i s undergoing a significant renovation that will join the existing Erickson and Laurel wings together to create a more complete arrival experience. Once complete, the space w ill include a new garden, driveway, entryway, lobby and meeting and event spaces. Work began in October is ex pected to be completed by fall 2019.
announced its incoming execut ive. T he new execut ive is comprised of Brad Edgett (Mary Wi nsp ea r Cent re) a s pre sident, Shai Thompson (House of Lily Koi) as vice-president a nd Morgan Shaw as executive director. The directors are Kathy Blaine (Brown’s the Florist), Rod Laurie (Galleon Books and Antiques), Chris Cowland (Cowland & Associates), Natalie King (The Sidney Pier Hotel & Spa), Sarah Matchett (The Five & Dime Diner and The Surly Mermaid Restaurant), Dale Naftel (Peninsula News Review), Kim Bremner (d.g. bremner & company), Devon Bird (Moden Bout ique) a nd Ch r ist i na Georgeadis (Waterlily Shoes). Now former President Susan Simosko and Executive Director Dona Petrie have bid farewell to the organization after many years of dedicated service.
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MOVERS AND SHAKERS CONTINUED FROM PAGE 19
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Royal Roads University i nstalled its new president and v ic e-ch a nc el lor, Dr. Ph i l ip Steenkamp during the school’s spring 2019 convocation. Dr. Steenkamp assumed the role on Ja nu a r y 1 s t a nd to ok t he u n iversity president’s oat h from BC L.t. Gov. Janet Austin in front of 648 graduates. The university also presented a n honora ry Doctor of Laws deg ree to Hered ita r y Ch ief Burt XEMXIMELEK Charles, a former elected chief of the Scia’new (Beecher Bay) First Nation for his life’s work.
• Word class technical staff • Full IT services (networking, servers, computers) • Class ‘A’ Co-location Datacenter • IntraBAC Secured Offsite Backup • Web/Cloud Solutions Brad Edgett Sidney’s Business Improvement Association (BIA) recently
MOVERS AND SHAKERS
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announced its plans to build a 500-seat authentic Irish pub a nd pla ns to open i n M a rch 2021. The large parking lot located next to the liquor store at 533 Admirals Road has been floated as the future location of the new pubs. The announcement comes on the heels of Esquimalt council unanimously supporting a revitalization tax exemption to the liquor store, g iven i n a bid to encou ra ge busi nesses to upg rade thei r buildings. Pepper’s Foods is now selling jams and salsas made by Katherine Little, which she had sold through her jam stand on Queensbury Avenue. The stand was forced to close on June 22 nd following a bylaw complaint. Pepper’s will feature 10 varieties of jams and four kinds of salsas. Meanwhile, John’s Place, a downtown restaurant at 723 Pandora Avenue will begin to sell her jams on July 15 th. Re/Max Camosun announced its top performers of the month at their Sidney office at #14 – 2510 Beva n Road. T he top producers were Brooke Miller, Karen Dinnie-Smyth and Craig Walters, while Jeff Meyer was both a top producer and the top lister. The top producers for the
agencies Langford office were Dale Sheppard, Jenny Bruce, Jordan Campeau, Shirley Zailo, Lorne Tuplin and Dan Silburn. T hree researchers from the University of Victoria have been selected to serve as national research chairs for the next five years. Kirsty Duncan, the federal Minister for Science and Sports appointed Dr. Farouk Nathoo as the Canada research chair in biostatistics for spatial and high dimensional data, Dr. Roberta Hamme was reappointed as the Canada research chair in ocean carbon dynamics and Dr. Ibrahim Numanagic was appointed the Canada research chair in data science. Barbara Todd Hager, a Saanich-based filmmaker, was the recipient of the 2019 Indspire Arts Award and was presented the award at a recent ceremony i n Ca l ga r y at t he Sout her n A lberta Jubilee Auditorium. Hager works for the University of Victoria as an Indigenous communications specialist and has produced, directed and written Indigenous documentaries over the past 15 years for APTN, CBC, CTV and ZDF in Germany. Style Coast celebrated its 1 anniversary at the end of June a t 25 13 B B e a c o n Av e n u e i n Sidney.
Mary-Anne Bowcott Camosun College announced that Mary-Anne Bowcott is the school’s recipient of the 2019 P ro m i s i n g A l u m n i Aw a rd . Bowcott is the owner of Westcom Plumbing, is a journeyman plumber, class B gasfitter and certified steep-slope roofer. Cory Kowalchuk is celebrating the 5 th anniversary of opening WestShore Gold and Silver at 730 Goldstream Avenue. The Sidney Street Market opened recently for its 20th season and now features over 150 vendors – offering everything from baked goods, produce, live music and more. The market runs every Thursday from 5:30 pm to 8:30 pm until August 29th.
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Homewood Ravensview is a new mental health and addiction treatment facility open in a space in the
JULY 2019
1500 block on McTavish Road in North Saanich. The facility has 75 beds, 50 staff and intends to provide care for those suffering from mental health, addiction and trauma disorders and diseases.
Award in the culture and purpose category at the recent 2019 North American Employee Engagement Awards. The awards were presented at a gala event held in New York.
CBRE Ltd. won a five-year contract to maintain the BC government’s buildings beginning April 2020. The deal will see the firm earn $190-million per year for its services. Under the agreement, CBRE will provide maintenance, landscaping, repairs, janitorial and construction services at government facilities throughout the province including courthouses, warehouses, government office buildings and correctional centers. The five-year contract also allows for two optional fiveyear extensions. CBRE is a global real estate firm with 480 offices around the world.
WestJet announce they will operate non-stop, weekly flights between Victoria International Airport and Cabo San Lucas Mexico beginning November 5th. The new flights will leave Victoria at 8:00 am and arrive in Mexico at 1:14 pm, while returning flights leaving Mexico at 2:15 pm and arriving in Victoria at 5:55 pm. This winter, WestJet will operate over 90 weekly departures from Victoria to seven destinations including Cancun, Puerto Vallarta and Cabo San Lucas.
FreshWorks Studio’s CEO Samarth Mod was recently named one of RBC’s Top-25 Immigrant Award recipients, taking home the RBC Entrepreneur Award. Mod migrated to Canada in 2013 and co-founded the software company in Victoria in 2015. The RBC Top 25 Canadian Immigrant Awards is a people’s choice awards program that recognizes immigrants who have made a positive impact on their respective communities. Victoria-based Accent Inns was awarded the Highly Commended
Heather Cummings Camosun College has appointed Heather Cummings as its new SEE MOVERS & SHAKERS| PAGE 21
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s nk li ve n g ha di ams il d to Bu ee te cte for 1T3hr sele ids land
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MOVERS AND SHAKERS
Larry Gorrill has opened Taco Shell, a new Mexican restaurant in Sidney that serves burritos, tacos and other Mexican dishes at 2367 Beacon Avenue. Gorrill has experience running restaurants in Vancouver and on Salt Spring Island and employs four staff at the shop with three additional employees joining soon. Taco Shell is open from 11:00 am to 7:00 pm seven days a week. Sidney’s new Community Safety Building opened to the public on July 1 following an opening celebration that counted MP Elizabeth May and MLA Adam Olsen among its attendants. The new $16.3-million facility is now home to Sidney’s Volunteer Fire Department and BC Emergency Health Services ambulances.
The Canadian Club of Victoria recently announced their board of directors. Susan Haddon has been re-elected president and is joined by Thomas Williams as treasurer and Marilyn
Campbell & Fairweather Psychology Group has expanded into Victoria in collaboration with Dr. Susan Johnson and are now open at 113 – 1325 Bear Mountain Parkway. Dr. Johnson is a well-known researcher, clinician, speaker and best-selling author. Drs. SEE MOVERS & SHAKERS| PAGE 23
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MEDIA KIT 2013 MEDIA KIT 2013 Vancouver Island | Thompson-Okanagan | Peace| Cariboo Skeena Vancouver Island| Victoria | Victoria | thompson-okanagan Fraser Valley
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Tony a nd Karen Martin have moved their shop Monarch Furnishings from dow ntow n to a l a rger, 4,000-square-foot space in the Quadra Village area at 1120 Hillside Avenue. Departures Travel welcomes Madeline Benson to its team in Oak Bay at 189 Oak Bay Avenue. Madeline is a Contiki Tours Specialist and graduate of the College of Disney Knowledge.
Susan Haddon
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Former provincial health officer and Victoria local, Dr. Perry Kendall has been appointed to the Order of Canada. Kendall was one of 83 others from across the country to be named to the prestigious Order by Governor General Julie Payette at a recent ceremony. Dr. Kendall was recognized for his work in the province and across the country as an advocate for harm reduction and a champion for Indigenous health.
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Black Ball Ferry has expa nded its serv ice a nd sailings until September 3rd. The ferry is now making its 90-minute voyage between Victoria and Port Angeles four times a day with sailings from Victoria leaving at 6:10 am, 10:30 am, 3:00 pm and 7:30 pm. Meanwhile, sailings will depart from Port Angeles at 8:15 am, 12:45 pm, 5:20 pm and 9:30 pm. The schedule will return to three sailings on September 4th after the initial 6:10 am departure.
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Dr. David Brook is retiring from working in the medical field for 35 years in geriatrics. Dr. Brook has practiced out of Athlone Court on Oak Bay Avenue for the past 15 years.
Congratulations to the top performers of the month for dealerships around the Victoria region. They are Omar Tubeishat of Harris Auto, Frank Percorelli of Jim Pattison Toyota, Ray Martin of Jim Pattison Lexus, Todd Lindsey of Pacific Mazda, Ted Sakousky of Wheaton, David Vollet of Audi Autohaus, Brent Moroz of Volkswagen Victoria, Matt Kennard of Porsche Centre Victoria, Adam Mikasko of Three Point Potors, Evan Souliotis of BMW Victoria, Lance Cook of Jim Pattison Volvo, Chris Hoeg of Wille Dodge, Kyle Matthew of Jenner, Bob McMillan of Campus Honda, Gage Clough of Campus Infiniti, Emery Madrina of Graham Kia, Emir Blanco of Campus Nissan, Mike Delmaire of Jim Pattison Subaru and Nick Lee of Campus Acura.
Gaslight Heat Services Ltd. is moving its showroom to 3382 Tennyson Avenue in August.
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Craigdarroch Castle has added five new members to the board of directors for its Historical Museum Society. The incoming members include Crystal Cook, a lawyer with Sitka Law Group; Patricia Foster an agent with Royal LePage; Kevan King a retired lawyer; Dr. Claudia Malacrida, a professor of sociology with the University of Lethbridge; and Hans Pellikan, the owner of a design studio.
The Canadian Information Processing Society (CIPS) congratulates Dr. Sue Whitesides on earning the distinction of ‘Fellow’ by the Society. The distinction is the highest honor given to leaders in the IT community in Canada and is endowed for outstanding contributions to the industry and to CIPS. Dr. Whitesides served as Director of McGill School of Computer Science, then Chair for the Department of Computer Science at the University of Victoria before retiring in December 2016.
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Tsartlip First Nation Chief Don Tom wa s recent ly elected as vice-president of the Union of BC Indian Chiefs (UBCIC). Tom was first elected as a councillor for Tsartlip in 2005 and has served as chief since 2013. The UBCIC is a not-forprofit organization that represents over 100 Indigenous Nations in BC and aims at protecting and advancing the political and territorial rights of Indigenous people in BC.
Dr. Sue Whitesides
U-Haul recently released their migration trends report and indicated that Victoria is the 10th most popular destination in Canada, lagging behind last year’s spot as No. 8. The region saw a four per cent decrease in one-way U-Haul truck arrivals in the past year.
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vice-president of student experience. Cummings most recently served as the executive director of student success at Fanshawe College in London, Ontario and will oversee the student affairs and registrar’s offices, applied learning, learning services, co-operative education and student employment services.
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Schick as secretary. The incoming directors at large are Sharon Apsey, Tony Davis, Brian McMullen, Naz Rayani, Pam Shemilt, Carolyn Stout and Brian Head.
CONTINUED FROM PAGE 20
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OPINION
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JULY 2019 A division of Invest Northwest Publishing Ltd. 200-3060 Cedar Hill Road, Victoria V8T 3J5 Fax: 1.778.441.3373 Toll free: 1.866.758.2684 Website: www.businessexaminer.ca
PUBLISHER/EDITOR | Lise MacDonald SALES | Robert MacDonald - robert@businessexaminer.ca, John MacDonald - john@businessexaminer.ca WRITERS | Beth Hendry-Yim, Kristin Van Vloten, Val Lennox, Robert MacDonald
THERE IS A REAL COST TO A HOSPITALITY/TOURISM INDUSTRY DOMINATED ECONOMY
MARK MACDONALD
A
s the endless assault on resource-based industries continues unabated, one must begin to wonder what the anti-crowd would like to see in terms of a “greener” economy. What will people do to earn a living, buy cars and homes, and raise families? That must leave us with technology, and hospitality/tourism jobs. Everything else should be done away with, unless it’s “sustainable” – if we even know what that stands for anymore. Technology jobs? Those depend on electricity, and lots of it. More on that later. As for hospitality/tourism, it is truly a wonderful sector, and it allows others to come and enjoy beautiful British Columbia’s water, mountains and forests. But what are the realistic job prospects for those employed in the
industry? Management of well-run hospitality/tourism properties will do just fine, and obviously owners make those types of significant investments in order to earn a solid financial return, at the very least. Regular staff? Numbers typically don’t dictate that unskilled workers automatically benefit from increased revenues. Which leaves them reliant on tips – the generosity of others – to pay rent or buy a home. And groceries. Here’s how it works: An entrepreneur creates a high-end tourism/hospitality product that can charge high prices to customers from other countries seeking “out of this world” adventure and experiences. Several years ago, I visited a coastal resort that charged customers $1,500 per day to do the things we did any day we wanted to as we grew up: Catch fish, prawns, crab and gather oysters, then cook and enjoy a feast. It made me realize how spoiled we are, those of us who grew up here. My wife, Lise and I recently had a fantastic dinner at a newly opened West Coast restaurant. The sumptuous fare would be the envy of any “big city” restaurant, with a bill to match. Afterwards, I mused that an establishment like this is likely out of
the price range of the workers. And if those are the only jobs available, then most locals can’t actually afford to frequent local, higher-end restaurants, hotels or resorts. This effectively create two classes of people: The servant class who provides the services, i.e. British Columbians. And the Guests who can actually afford to pay for them, i.e. tourists. On the other hand, if there are employment opportunities in non-tourist related sectors, namely manufacturing and resource industries, those workers typically earn more, and can afford those luxuries if they so choose. Since “servants” typically cannot, would it be surprising if resentment might rise when they realize they can’t afford to enjoy the best of everything in their own back yards? When on a Maui vacation this spring, I noted a woman entering the water with what looked like a knife strapped to her leg, and asked: “Is that knife for sharks?” “Sharks. . .and tourists,” she replied, matter-of-factly. I’m hoping she was just kidding, but she wasn’t smiling when she said it. I’m guessing it’s probably reflective of at least a few of those who don’t appreciate the constant deluge of tourists to their beautiful island.
Stories have recently appeared in Holland and Paris, indicating significant pushback by local residents against tourists. Locals are discovering that their city streets are becoming increasingly congested by out-of-towners who come to see the sights. Pictures show streams of people meandering down roads, enjoying the sights, looking for something new and interesting. It doesn’t look appealing for those that live there. It’s invading their privacy and lifestyle. Not to mention pollution. Which brings us to technology’s ever-increasing demand for electricity. The argument against the construction of Site C dam came under the guise of protecting the environment was dubious at best, since it inferred that other sources of electric power were more desirable and less invasive. We’re now starting to see the cost of costlier “green energy” in our hydro bills. But what about the “visual pollution” that is created by solar and wind generated power? Last summer, we drove through Idaho, and beside the Interstate was a long, black mass, covering acre upon acre of land, which appeared to be the remnants of a forest fire. When we got beside it, we saw
a mega-field of black solar-panels, doing their thing, collecting sunshine. The landscape looked like it was covered with black garbage bags. It was a stark contrast to rolling hills and green agricultural fields. Driving into Palm Springs, California this summer, we were greeted by what had to be a hundred or more enormous windmills: Almost an entire valley full of grey, propeller-topped steel pillars. These windmills produce energy (even though they’re proving to be not worth the effort in Alberta), but they are unsightly. At least European windmills look like tourist attractions. These must work to some degree. But they are ugly. And expensive. So, like everything, there’s a cost, and in business, it ultimately comes down to math. Do we want “greener” energy? Then be prepared to live with a lot more “ugly”. Maybe another dam on a river isn’t that bad, after all. And do we want a tourism-dominated economy? Then be prepared for an influx of visitors invading quiet towns, and a two-class system where average-earning British Columbians may not be able to afford the adventures of the affluent, rich and famous, left to look longingly over the fence and watch visitors enjoy what they cannot.
DRAMATIC DROP IN CAPITAL EXPENDITURES THREATENS CANADA’S PROSPERITY Capital Investment, Particularly In Machinery And Equipment And Intellectual Property
THE FRASER INSTITUTE
Assets, Is The Major Source Of Productivity Growth And Higher
STEVEN GLOBERMAN
T
he federal government’s recent approva l of the Trans Mountain pipeline expansion is a welcome sign. It shows that the Liberal government recognizes Canada’s deteriorating investment environment, particularly in the upstrea m oi l a nd gas sector (essentially, exploration and production). Unfortunately, the government has provided less evidence that it acknowledges the competitiveness problem plag uing a much broader range of Canadian
Standards Of Living In Developed Countries
industries. To be sure, the oil and gas industry is a large and prominent contributor to the Canadian economy. As noted in a recent Fraser Institute study, capital expenditures on oil and gas extraction accounted for 28 per cent of total non-residential
business investment in Canada in 2014. So the fact that capital expenditures in the mining and oil and gas extraction sector declined by around 30 per cent from 2014 to 2017 should have captured the close attention of federal leaders. However, decreased investment over that period at the individual industry level was more the rule than the exception, a fact arguably worthy of even greater attention. Across 15 Canadian industries that account for the majority of private-sector investment – including manufacturing and wholesale and retail trade – capital expenditures were roughly 13 per cent lower, in the aggregate, in 2017 compared to 2014. While mining and oil and gas extraction suffered the largest investment decline, fully 10 of the 15 industries spent less on capital assets in 2017 than in 2014, and the decreases over that period were fairly consistent on a yearto-year basis.
While reliable data on capital expenditures at the individual industry level is unavailable for 2018, capital expenditures across all 15 industries in 2018 were virtually identical to 2017. So it seems reasonable to infer that Canada’s widespread capital investment malaise continued through 2018. T h is decl i ne i n capita l expenditures across such a wide range of industrial activity is unique for Canada since 1990. The closest parallel to the 20142017 drop is 1990 to 1995, when investment declined in only four of the 15 industries. And the only really substantial decline in investment during 1990 to 1995 was in the financial sector. It’s also noteworthy that while 2014 to 2017 was a recession-free period, the early 1990s were characterized by a significant recession. The recent broad-based decl i ne i n private-sector capital expenditures underscores the urgent concerns raised by ma ny Ca nad ia n econom ists
and groups such as the Business Council of Canada about structural competitiveness problems (regulatory red tape, tax rates) that must be addressed. Capital investment, particularly in machinery and equipment and intellectual property assets, is the major source of productivity growth and higher standards of living in developed countries. The dramatic drop in capital expenditures therefore augurs poorly for future growth in productivity and real incomes in Canada. It also sends what should be a clear signal to government policy-makers that Canada’s future economic prosperity is in peril unless governments across the country take substantive action to improve the overall environment for private-sector investment. Steven Globerman is a senior fellow at the Fraser Institute. © Troy Media
SUBCRIPTIONS | $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSEXAMINER.NET. DISTRIBUTION: FOURTH WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Victoria, 2019. Canadian Publications Mail Acct.: 40069240
MOVERS AND SHAKERS
JULY 2019
MOVERS AND SHAKERS CONTINUED FROM PAGE 21
Campbell and Fairweather will now be working out of both their office in Nanaimo and the new location. Pemberton Holmes announces Gaye Phillips has joined their team of real estate professionals in its Sidney office at 107 – 2360 Beacon Avenue.
Thomas Zaban Reliable Controls Corp. announced the appointment of Thomas Leslie Zaban, P. Eng, LEED Green Associate to the role of president of headquarters and worldwide operations. Zaban will take over from Roland Laird who founded the company and is retiring at the end of 2019. Reliable Controls is a worldwide
leader in building automation and controls. The company has more than 200 factory-trained, certified business partners in over 40 countries with sales and support offices in six countries outside of Canada. The Art Gallery of Greater Victoria (AGGV) awarded three honorary lifetime memberships at their recent annual general meeting. Victoria Airport Authority (VAA) President and CEO Geoff Dickson, AGGV Past-President Ruth Wittenberg and AGGV volunteer archivist Judy Thomson received their memberships from AGGV Board President Christopher Jones and Director Jon Tupper. Mount Newton Centre Society recently celebrated its 40th anniversary of serving vulnerable seniors and lending care equipment. At the society’s recently held celebration, Peninsula Co-op presented the organization with a cheque for $37,826. The District of Saanich recently announced its 2019 Environmental Award winners. This year Mary HaigBrown was presented in the long-term achievement category for her tireless
volunteering while Harry Drage received the individual environmental achievement award. The Garry Oak Ecosystem Recovery Team won out in the volunteer organization category, MAC Renovations won in the business category, Oluna and Adolf Ceska took top honors in the biodiversity conservation category and former Saanich councilor Dean Murdock received the sustainability award. The Arts on View Society is taking over both Hermann’s Jazz Club at 753 View Street and its neighbor View Street Social Club as of July 15th. The announcement comes after negotiations with owners Stephan and Edward Nieweler and Ingrid Reid, children of the club’s l ate fou nder Hermann Nieweler. Since negotiations concluded, the society has fundraised $100,000 to cover operating costs and upgrades for the space. The City of Victoria has a p p o i n te d s o n g s t re s s Kathryn Calder as its new artist in residence. Calder takes over from Luke Ramsey, whose abstract, contemporary and largescale visual art can be seen throughout the city.
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