December 2013 Business in Calgary by Business in Calgary

Calgary Philanthropists LIFETIME PHILANTHROPIST - SAM SWITZER

NEWS

Winter 2013 • Page 61

The Workplace Necessity

The Flood … and Then Some

Se ry C pa ct ha ge io m 93 n be

Continuing Education:

Year in Review

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Contents

Volume 23 • Number 12

PUBLISHERS

Pat Ottmann & Tim Ottmann

EDITOR

John Hardy

On our cover…

COPY EDITORS

Lisa Johnston & Nikki Mullett

ART DIRECTOR

Cher Compton cher@businessincalgary.com

Lifetime Philanthropist Honouree, Sam Switzer, in front of the YWCA.

CONTRIBUTING DESIGNER

REGULAR CONTRIBUTORS

www.businessincalgary.com

ADMINISTRATION

Nancy Bielecki nancy@businessincalgary.com Kim Hogan info@businessincalgary.com

DECEMBER 2013 $3.50

Jessi Evetts

Richard Bronstein Frank Atkins David Parker Lonnie Tate Mary Savage

THIS ISSUE’S CONTRIBUTORS Heather Ramsay Colleen Wallace Debra Ward Nerissa McNaughton Andrea Mendizabal Stewart McDonough

PHOTOGRAPHY

Cover photo courtesy of Ewan Nicholson Photography Inc.

ADVERTISING SALES

Kerri McMahon kerri@businessincalgary.com Michael Giannos michael@businessincalgary.com Renee Neil renee@businessincalgary.com Bobbi Joan O’Neil bobbi@businessincalgary.com Brent Trimming brent@businessincalgary.com Evelyn Dehner evelyn@businessincalgary.com

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Winter 2013 • Page 61

41 28

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NEWS

The Flood … and Then Some

The Workplace Necessity

Bernie Cooke bernie@businessincalgary.com Kim Hogan kim@businessincalgary.com Tiffany-Sarah Smith tiffany@businessincalgary.com

Continuing Education:

Year in Review

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COVER 33 • Outstanding Calgary Philanthropists Meet this year’s Generosity of Spirit Recipients By John Hardy

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Contents

Volume 23 • Number 12

THIS MONTH’S FEATURES 28 • Year in Review - The Flood … and Then Some It has been an unparalleled year, showcasing much growth, construction, trains, planes, skyscrapers and very high water By Heather Ramsay

41 • Continuing Education: The Workplace Necessity

The management approach of ‘I pay people to look after that for me’ is dated, tired and foolish By John Hardy

49 • Stock Market Factors

“We are fortunate and more bullish in Alberta than in the rest of Canada.” By Colleen Wallace

52 • December Real Estate Update

As Calgary’s residential real estate market continues to make gains, it is surrounding towns that are setting sales records. Single-family home sales in Airdrie, Cochrane and Okotoks are topping the scale. By Heather Ramsay

54 • Why Business Aviation Matters to Everyone By Debra Ward, Canadian Business Aviation Association

91 • Client Dining Guide 92 • Meetings, Resorts and Retreats

REGULAR COLUMNS

BOMA CALGARY NEWS

10 • The Five Eyes are Watching

61 • Winter 2013

By Richard Bronstein

12 • Progressives Should Learn Some Economics By Frank Atkins

14 • A Different View of U.S. Health Care By Lonnie Tate

93 • Leading Business 97 • The Calgary Report

Current developments for Calgary Telus Convention Centre, Tourism Calgary, Calgary Economic Development, and Innovate Calgary

102 • Marketing Matters By David Parker

8 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

COMPANY PROFILES 71 • Kellam Berg

Contributing to Calgary’s Growth for 30 Years

83 • Empire Iron Works Ltd.

An Iron Will: Empire Iron Works Ltd. Stands Strong for Over 50 Years

87 • McArthur Fine Furniture & Interior Design 75 Years Strong

The Five Eyes are Watching • Richard Bronstein

By RichaRd BRonstein

the Five eyes are Watching

he Five Eyes is a consortium known as The Technical Cooperation Program (TTCP) comprising Australia, Canada, New Zealand, the United Kingdom and the United States. Its purpose is sharing defence and intelligence information. Who would argue that we should not be involved in gathering and coordinating intelligence relating to military and political threats against us? But is that what the Five Eyes and the myriad of other security establishments in Canada, Britain and the United States are really doing? Or are they slopping over into unregulated domestic spying? It was recently revealed that the U.S. National Security Agency (NSA) clocked 60 million phone calls in Spain in one month. They tapped into German Chancellor Angela Merkel’s cellphone and 35 other world leaders. Canada’s domestic spy agency hacked the energy department of the Brazilian government. The examples go on and on. The only reason we know about some of these spying activities is because of a callow young man, Edward Snowden, a former CIA contractor who revealed this massive wiretapping system in the United States. Snowden is a fugitive from American justice now, hiding in Russia, the only country that would give him asylum. Snowden would like to return home to tell the U.S. Congress about the extent of domestic monitoring and data collection by various security agencies. But he is facing serious charges of espionage against his country and would need those charges lifted in order to testify. And no redblooded American legislator wants to permit a “traitor” to flout the law. So it’s not likely we will hear from Snowden any time soon. But he has delivered sensitive material to a few journalists, so we’re bound to have new disclosures from time to time. We also have information that the NSA has broken into the databanks of Google and Yahoo and is collecting millions of records every day. The Canadian privacy watchdog, Jennifer Stoddart, reports that thousands of confidential tax files have been inappropriately accessed for years without detection because of lax security. Canadian embassies are

being used for electronic eavesdropping. And if you like gadgets check out the BBC for its feature on Global Hawk, the U.S.’s latest spy drone – it can travel halfway around the world on a single tank of gas and take pictures of a person on the ground through cloud cover from a height of 60,000 feet. If needed the operator of Global Hawk can message his colleague in the missile drone department and with the flick of a switch they can put several kilos of high-powered explosives right into that person’s back pocket. What we have today is a kind of technological Frankenstein. In this classic tale, a mad scientist gives life to a creature using spare body parts. The scientist, of course, fully believes he will be able to control the monster he has created. Frankenstein today is made out of metadata, routers and algorithms. The technological ability was always there, but its use greatly expanded after the terrorist shock of 9/11. The questions now being raised by Edward Snowden and many others are vastly more important than our Senate scandal or the antics of Mayor Rob Ford of Toronto. How far have we gone down the path of domestic spying? How extensive is it? Does the government even know what is going on? But by what measure of even the most fantastic imagination can it be argued – justified – that fighting terrorism permits governments to record our telephone calls, log every Facebook page in the nation, and search all of our emails? Are we all comfortable with faceless government middle managers having power to access almost everything about our private lives as they idle away their time looking for a handful of terrorists? What could go wrong with that, eh? All this spying has happened so quickly and so recently that it’s hard to comprehend what its effects are. But surely if there is an honest person left in Ottawa today they would turn their attention from this third-rate scandal in the Senate and expend some real effort to protect society from overzealous spying by uber-technocrats. Society today definitely needs specialists with security skill sets and the best tools possible to prevent terrorism and other serious threats. But as we advance along this road, we also need a serious discussion about proper civilian oversight of this Frankenstein monster of spying. BiC

10 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

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Progressives Should Learn Some Economics • Frank Atkins

By FRank atkins

t some point in October of this year, Municipal Affairs Minister Doug Griffiths gave a speech in Prince Edward Island where he said, in reference to Alberta’s energy industry, “Everyone thinks it’s a benefit and a bonus because we have such a dominant commodity, but you know that sucks the life out of every other aspect of Alberta.” This remark is rather astounding for at least two reasons. First, from a political standpoint, it is a strange strategy to appear to alienate the industry that is responsible for about 30 per cent of Alberta GDP, as well as a great deal of revenue for the provincial government. Second, and from my perspective, more importantly this remark shows an astounding lack of understanding of how an economy actually functions. Sadly, this is typical of how progressives such as Mr. Griffiths think about an economy. In a well-functioning economy, where there is free movement of resources, capital and labour will move to where they can receive the highest rate of return. This means that investment dollars will flow to the oil and gas sector and most of the highest paying jobs will be in the oil and gas sector. This forces other sectors to compete, especially for labour. In Alberta, this means that we may have labour shortages from time to time. This is why inter-provincial migration, as well as international immigration, is important to Alberta.

Progressives should Learn some economics All of this brings wealth to Alberta, as well as tax money to the provincial government. So what is Mr. Griffiths actually complaining about? Mr. Griffiths has told the legislature that he was quoted out of context and that the quotes were part of a larger statement promoting rural development. This is where the progressive in Mr. Griffiths arises, in much the same manner as the rest of the provincial cabinet are progressive. Those who choose not to participate in the oil and gas wealth are choosing to stay where they are currently living. In Mr. Griffiths’ mind, these individuals live in rural Alberta. However, the economic benefits of choosing to stay will most likely be less than if these individuals moved to participate in the oil and gas sector. In return for this reduced income, these individuals are choosing a (presumably) simpler lifestyle. I can only surmise that this is what Mr. Griffiths means by “sucks the life out of every other aspect of Alberta.” An economist would look on this as the individuals making choices and receiving rates of return based on their choices. Progressives such as Mr. Griffiths view this as a problem, not a natural outcome of choices. If there is a problem then in the minds of progressives this, of course, requires government intervention. The government intervention would be to slow down the oil and gas industry, so that rural Alberta does not suffer as much by losing labour and

capital to the oil and gas industry. The problem with this solution is that it makes the Alberta economy worse off, as the largest industry would not be operating efficiently, and smaller, less efficient industries would be increasing their contribution to Alberta GDP. As a result of this solution to a problem that did not exist, the provincial government would then receive less in total tax revenue. For this government, this would be a disaster. Clearly this government is having a great deal of difficulty controlling spending. This government refuses to admit this, and hints that it is just a revenue problem. While this supposed revenue shortage is looming, a minister of this government identifies a problem in the economy that needs fixing. This solution to this problem then would bring about less revenue to the government. My response to this whole nonsensical musing by Mr. Griffiths is summed up by a quote from the economist Friedrich Hayek who said, “The curious task of economics is to demonstrate to men how little they really know about what they imagine they can design.” BiC

Frank aTkinS iS an aSSociaTE ProFESSor oF EconomicS aT ThE UnivErSiTy oF caLgary anD a SEnior FELLoW aT ThE FronTiEr cEnTrE For PUbLic PoLicy.

12 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

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a Different view of U.S. health care • Lonnie Tate

By Lonnie tate

a different View of U.s. health care

ired of U.S. politicians yapping about health-care reform (and just about everything else)? Who isn’t? I thought one way to get around the rhetoric was to apply for (what lots call Obamacare) insurance over the Internet. So I did … putting www.coveredca.com in my browser. And it seemed really simple; I stopped short of pushing the button and ordering my insurance card. But I could have been insured in less than 15 minutes. So I thought: “Wait a minute! How can that be?” Well, here is what I found. There are four categories of coverage, the bronze category is pretty basic with a lot of co-pay. At the other end, the platinum package is about four times the price and covers just about everything. In California, there are 12 insurers each with slightly different packages and premium costs. I wasn’t offended by the prices. Six of the companies are directly linked to the website and that is how I could have completed my insurance application. I re-entered the system as a 45-year-old male with a spouse and two children with annual income of $60,000. The bronze coverage quote was about $440 per month, but was reduced by a subsidy tax credit of $320 per month. Basic insurance would cost my pretend family of four about $120 per month (which is likely about half of what this phantom family is paying for cellphones). There are 5,000,000 uninsured citizens in California, and probably an equal number of uninsured immigrants or visitors. They are a drag on the economy. Insuring 10,000,000 of them will bring another $500,000,000 into the healthcare sector in California and that just seems to make good business sense. Heck, insurance companies are lined up to get the business. Spread that across the U.S., the annual input is $500 billion. So in cutting through the political nonsense there seems to be pretty good justification on both the micro and macro levels. The plan puts in place a base safety net for all people in the U.S., it is self-funding and it should boost the economy.

14 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

Of course, there is going to be a ton of administrative hassle. Signing up 40 to 50 million people across the nation is going to be a mess. In fact … as I wrote this column, I went back to the California website to check some of the numberwork and it was down for the weekend for maintenance. But the mess will subside in fairly short order. I like it because government is acting as a catalyst … putting the public together with insurers. Most of the costs are paid for by the companies, they adjust their premiums accordingly. There are lots of participating insurers, so the free market should work in balancing supply and demand. This is not like our system where there is a whole lot of red tape created at the government level. Most of the insurers already have systems in place. The new insurance premiums can be readily handled once the initial rush is over. Now with the caveat that I am just an old, retired accountant and you should seek your own counsel in these matters … it seems that Canadian snowbirds can be covered. And why not? The plan is fundamentally a commercial group insurance plan and the insurance companies don’t much care about your citizenship. They just want to know that you fall into a manageable group where their actuaries can get a handle on costs and risks. So how can this happen? To qualify for insurance, my wife and I must be U.S. citizens or be “lawfully present” in the United States. Lawfully present is a new term. As visitors, we are aliens. And quoting directly from the California rules: “The categories of aliens who are lawfully present for the purposes of eligibility … include: … aliens in nonimmigrant status who have not violated the terms of the status under which they were admitted or to which they have changed after admission.” That describes us; so it seems we qualify because we are lawfully present. I have not found anyone (at any level) willing to confirm what the written rules seem to say. But they all say: “Yes, that seems right.” So stay tuned! BiC

off the Top • News

Workplace safety is a part of the culture for all members of the Borger team.

Calgary Construction Company Wins Canada’s Safest Employers Award Calgary’s Borger Group of Companies is proud to be one of Canada’s Safest Employers 2013. Borger is the sole construction company based in Western Canada to achieve this recognition and one of the two safest construction companies in Canada. In an award ceremony at the end of October, Borger took home the Silver Award in the construction category. Along with a very short list of other Canadian employers, six of which are Alberta based, Borger Group of Companies now holds a Canada’s Safest Employers Award 2013. “In a province where so much of our economy is driven through safety-sensitive industries, Borger has really stepped up and demonstrated a serious commitment to employee safety and a great work environment. This sets them apart from other employers,” says Debby Carreau, CEO of Inspired HR, who also handles Borger’s human resources needs. “We are going to be needing 319,000 construction workers in Canada between now and 2020 so being a top employer is critical and will make a difference attracting workers to this industry.” Canada’s Safest Employers Award recognizes Canadian companies with outstanding accomplishments in promot16 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

ing the health and safety of their workers. These companies have exemplary programs in place to keep their workers safe. “We recognize that in order to attract the best people we need to strive towards having the best working environment,” says the company’s president Bill Borger Jr. Carreau adds, “One of the best ways to deal with workplace safety issues is to find ways to prevent them in the first place through proactive communications, programs and a real commitment to doing the right thing. Unfortunately, in many businesses the typical response is to turn a blind eye, which never makes things better. A preventative program like Borger’s are setting the standard in the industry.” The recognition is being shared with all members of the Borger team who have played a role in receiving the distinguished award. “We are so proud of our team because it took every single staff member committing to safety. This is not just a management initiative, it is part of our culture,” says Darryl Conroy of Borger Group. BiC

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“We have a talented group of volunteers that somehow manage to transform Hotel Arts into a magical escape where people get to really enjoy themselves while raising valuable funds to fight a dreadful disease that’s often ignored by the people most at risk. This is our way of bringing prostate cancer to men’s attention, but in an entertaining and enjoyable way,” says Bill Brooks, host and founder. “It’s just wonderful to see so many people support our cause year

after year. Between attendance, direct donations and money raised through the live and silent auctions, it’s overwhelming to see Calgary’s generosity and it’s inspiring to know that we’re making a difference.” Tickets to the event are $300 and provide guests with an all-inclusive evening with proceeds going to the Calgary Prostate Cancer Centre at the Rockyview General Hospital. To purchase a ticket or donate, visit www.calgaryhealthtrust.ca or call 403.943.0619. The Bill Brooks Prostate Cancer Benefit is committed to raising money in support of prostate cancer research and treatment. Established in 1997, the events have raised over $5.2 million in the quest for a cure while helping to inform men across the city of the importance of regular prostate exams. BiC

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| BUSINESS IN CALGARY December 2013 • 19

off the Top • News

20 years of inspira inspiration ration Highlights from the Entrepreneur Of The Year 2013 Awards Ceremony Thursday, October 17, 2013

Left photo: Colleen McMorrow, National and Ontario Director EY Entrepreneur Of The Year Awards; Susan Brattberg, The Brattberg Group; Audrey Brattberg, The Brattberg Group; Holly Brattberg, The Brattberg Group; Rob Jolley, Prairies Director EY Entrepreneur Of The Year Awards

Dr. Alan Ulsifer and Karen Ulsifer, FYidoctors

20 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

Joe Makowecki, Heritage Frozen Foods

Off the Top • News

Above photo: Kent Kaulfield, EY; Clive Beddoe, Westjet; Tim Morgan, Enerjet; Jeff Robson, Vada Capital; Bill Comrie; David Werklund, Werklund Capital Corporation; Peter Krabben, Packers Plus; Ken Paltzat, Packers Plus; Dan Themig, Packers Plus; Dr. Alan Ulsifer, FYidoctors

Dale Wishewan, Booster Juice

Michael J. Sikorsky, Robots and Pencils Inc.

S. Orme Asher, S.O. Asher Consultants Ltd.

businessincalgary.com | BUSINESS IN CALGARY December 2013 • 21

off the Top • News

DRAKE

COMMUNICATIONS COMPUTER NETWORKING TELEPHONE SYSTEMS

INC.

Talisman Centre Fully Reopens After Months of Flood Recovery Work

• Voice and Data Cabling • Paging Systems • Telephone Systems • Small Computer Systems • On-Site Network TroubleShooting • Fibre-Optic Cabling

Drake Communications Inc. (403) 862-8121 support@drakecom.ca www.drakecom.ca Aquatic team members Oxana Anpilogova and Joshua Bagby.

Talisman Centre is excited to announce that all major activity areas affected by the flood are now fully open and provide an even better experience than before – taking this world-class facility to even greater heights. The aquatic areas under the tent were the latest projects to unfold due to their engineering complexities and challenges. The competition pool, teach pool, dive tank and steam room are now fully open. The dry-land side of the facility reopened in mid-July, and the Olympic-sized pool located in the Calgary Foundation Aquaplex opened in mid-August.

The opening of the aquatic areas under the tent were not only advantageous for Talisman Centre’s 5,000 members and 3,700 sport partner athletes, but also vital for its event season that kicked off in early November with Cascade’s Rocky Mountain Cup bringing in 500 swim athletes, 100 officials and spectators. In addition, the dive tank closure provided the opportunity to renovate the 10-metre tower as well as install a new three-metre dive platform and springboards allowing for more training space and the ability for synchro dives.

“This year, more than ever, we want to say thank you to our customers, staff, tenants, partners and hundreds of contractors and engineers.” ~ Jeff Booke, CEO Talisman Centre

22 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

off the Top • News

Overall, the flood damage was estimated at $10 million which included restoration, repairs and in most cases brand-new equipment to replace flood-infected air ducts, mechanical machinery and electrical equipment that were beyond repair. As well, administrative files and other program gear were damaged along with numerous fitness machines that had broken down from the lack of climate control during the closure. Talisman Centre is continuing to work with the City of Calgary and its insurance company to replace all items, with $150K of new fitness and cardio equipment arriving by the end of the year. “This year, more than ever, we want to say thank you to our customers, staff, tenants, partners and hundreds of contractors and engineers,” says Jeff Booke, CEO Talisman Centre. “They were with us as we proudly celebrated our 30th anniversary, but also as we faced closures and many

unknowns due to one of the worst floods in Alberta’s history. And although we temporarily lost some square footage we never lost heart and neither did they.” To mark this momentous occasion of getting back on their feet, Talisman Centre is proud to release their brand-new Feel Our Energy video and contest highlighting what makes Talisman Centre unique on its journey towards excellence. The video can be viewed at http://bit.ly/HyRDGc. Talisman Centre provides elite and amateur athletes with an inclusive atmosphere and wide spectrum of world-class training services. It continues to serve as the training facility for many of Canada’s Olympic, Paralympic and World Champion athletes. The uniqueness of the facility can be seen daily as citizens of Calgary work out and train alongside world-class athletes. Rediscover Talisman Centre and its cutting-edge programs and services by visiting www.talismancentre.com. BiC

Celebrating the newly named Werklund School of Education

David Werklund (right) and his partner Susan Norman (left), surrounded by cheering students. Photo credit: Riley Brandt/University of Calgary.

The University of Calgary’s ability to transform teaching and learning across Canada is expanding thanks to a historic $25-million donation by Dr. David P. Werklund. The faculty of education will be named the Werklund School of Education in recognition of this unprecedented gift. The donation, which is the largest ever received by a

faculty of education in Canada, will enhance learning opportunities for current and future teachers, and ensure the University of Calgary continues to drive change in education across Alberta and beyond. “It was my great honour to announce this gift today from one of Calgary’s true leaders and visionaries,” says University businessincalgary.com | BUSINESS IN CALGARY December 2013 • 23

off the Top • News

of Calgary president Elizabeth Cannon. “This unprecedented gift from David Werklund is an absolute game-changer for our university as it allows us to provide an enriched experience for education students, faculty and the community that would not be possible otherwise. It will also support cuttingedge research into the best educational methods, helping students of all ability levels learn.” Werklund has a lifelong passion for education and helping youth succeed. His support has already led to the establishment of the Werklund Foundation Centre for Youth Leadership Education at the University of Calgary, which focuses on research, teaching and community service for youth who may otherwise go unnoticed. “In school, I never felt like I was a strong student. Looking back, I see now that I was much more successful in class than I had ever realized. I just needed someone to encourage me to gain my own confidence in my own skills,” says Werklund, a well-known entrepreneur, oilfield-industry leader and 2013 inductee to both the Canadian Petroleum Hall of Fame and the Calgary Business Hall of Fame. “Through the Werklund School of Education, I would like to see teachers given tools to help them truly connect with their students. Teachers have a responsibility as leaders to create an environment and culture where young people feel valued. When it comes to student development and creating

this culture of acceptance, I believe the University of Calgary is really making headway,” Werklund adds. The Werklund School of Education will provide new scholarships for education students and establish a student activities fund to allow undergraduates to attend educational conferences and access graduate-level research. The school will also look to develop international teaching exchanges as part of the University of Calgary’s international strategy. New educational technologies will also be purchased to enhance the student experience. Faculty members within the Werklund School of Education will have access to additional resources to take their educational research to the next level. Thanks to this gift, a new teaching innovation fund will be established to provide additional research grants and support outreach activities. There will also be additional professional development opportunities for faculty members and a new Werklund Teaching Excellence Award will be created to recognize the leading work of faculty and inspire future innovations. “The Werklund School of Education will be inclusive, interdisciplinary and innovative,” says Werklund School of Education dean Dennis Sumara. “The Werklund School of Education is about recognizing the strengths of all students and building an educational system for who they are, and what they need to succeed.” BiC

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24 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

Solve Mobility Services Inc. Delivers Customized Connectivity F

or companies with a mobile workforce, monthly roaming costs can dial back the bottom line significantly. And for businesses with remote operations, weak signals can result in low connectivity between field staff and corporate offices. Solve Mobility Services Inc. overcomes these types of challenges through customized telecommunications solutions. The company meets each client’s unique needs with cost-effective tools and strategies, including real-time monitoring and comprehensive consulting on carriers, plans, devices and signals. Since 2010, companies of various sizes from numerous industries have turned to Calgary-based Solve Mobility for its cutting-edge ideas. For example, one of the firm’s proprietary tools uses Wi-Fi to create alternative communication in the event of a cellular network failure, which can help protect employees working in contentious regions by keeping them connected with embassies and head office. The technology can also be used to cut roaming costs for business travellers. Solve Mobility works on projects worldwide, in sectors such as oil and gas, mapping and aviation, and the company prides itself on its pioneering approach. “We’re very big on being innovative,” says founder, Luis Diaz. “Our team isn’t afraid to try new things and take calculated risks. We thrive for efficiency.” As Diaz explains, the team at Solve Mobility is experienced, hard-working and collaborative. Out-of-the-box ideas are celebrated more than conventional ones, and everyone in the company is encouraged to offer their perspective. The company comes highly recommended by its clients, including Williams Energy Canada, EECOL Electric Corporation, and Devitt and Forand Contractors Inc. “Our company has been very pleased with the services offered by Solve Mobility,” says Tony Moscato, senior systems analyst at Williams Energy Canada. “It is without hesitation that I offer a recommendation – Solve Mobility Services is a resourceful, skilled, professional organization.” “In a short period of time, Solve Mobility has been able to streamline our mobility package and get all our users on one platform,” adds Darren Buium, executive vice president and COO of EECOL Electric. “I would recommend Luis and Solve Mobility for any business.” Clients have also enjoyed significant cost savings. “Since retaining Solve Mobility as our telecommunications consultant specialists, our costs have dropped by 50 per cent,” says Brenda Brunette, president of Devitt and Forand Contractors Inc. “We now know what to expect moving forward in partnership with Solve Mobility.” In addition, Solve Mobility puts a high priority on philanthropy and is active in the Calgary community. Not one to shy from a little good-natured self-deprecation, the company recently hosted a roast of Diaz to raise funds for a local charity that helps get homeless youth off the street.

Luis Diaz, founder, Solve Mobility. Photo by Bookstrucker Photography.

With a focus on innovation, philanthropy and unique business solutions, Diaz aims to be part of next year’s Business in Calgary Leaders of Tomorrow program. “Calgary’s business community is an integral part of our superb city,” says Diaz. “It would be an honour to be involved as a Leader of Tomorrow.” As Solve Mobility continues to grow, Diaz is quick to point out that the company’s loyal client base and 95 per cent retention rate have been a vital part of its success to date. “We thank our clients who have grown with us since the beginning and continue to be great partners,” says Diaz. “As we expand, we are committed to providing our clients with the upmost attention, so we can rapidly adapt to their unique needs.” For more information, please visit www.solvemobility.com or call 403.910.3777.

For more information, please visit

www.solvemobility.com or call 403.910.0690

The Flood … and Then Some • Year in Review

Year in Review

The Flood … and Then Some It has been an unparalleled year, showcasing much growth, construction, trains, planes, skyscrapers and very high water BY HEATHER RAMSAY Photo by Cher Compton

he jury is out – some believe that the number 13 brings bad luck and others say it carries the good and is a sign of transition. Either way, 2013 has been quite something in many different ways. Our city has been exposed to, endured, benefited from and been recognized for a great number of major events, achievements and activities over the past year.

28 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

There has been substantial business and economic growth, an ongoing shift in real estate, development, construction, activity and spectacular events … as well as a ridiculous amount of water, devastation and what has turned out to be the event that brought Calgarians together in ways no one ever imagined. Here are a few of the big stories from the year.

The Flood … and Then Some • Year in Review

Under Construction Everywhere you turn, there seems to be construction in Calgary. Be it new homes, redevelopment, infrastructure or commercial and industrial spaces – we are growing. This year especially, has brought significant commercial development and construction. In fact there is currently seven million square feet under construction, five million of which is downtown. According to Bruce Graham, president and CEO of Calgary Economic Development, we are seeing the most prolific year of construction since 2007. “We’re leading the country. This level of activity isn’t happening anywhere else right now. Economic strength and pending optimism are driving development. The skyline of our city is and will continue to change in some interesting and grand ways over the next few years,” says Graham. Projects of note include 1.4 million square feet at Brookfield Tower, 850,000 square feet at Cadillac Fairview’s Calgary City Centre project, the completion of the second tower at Eighth Avenue Place, and the Imperial Oil building in Quarry Park.

Bruce Graham, CED

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The Flood … and Then Some • Year in Review

Hell or High Water There are three words no one ever wants to hear … state of emergency! The uncertainty, helplessness, fear and loss soaked people far deeper than the high water or fast currents ever could. Our people and our city experienced the most devastating natural disaster in recent history, and yet through the worst hours and the most horrific times we rode the waves and reunited as a community. There has never been such a time and space in our city and yet with a ‘hell or high water’ attitude, plenty of hard work and long days, everyone did what they could, how they could, and when they could to contribute to the lives of others. “No one ever knows what the full scale of a natural disaster will be until it’s over. We were amazed by how well the city and Calgarians responded to the flood and then committed to recovery efforts. After the flood in 2005, we did our best to learn from

Gordon Stewart, director of recovery with the City of Calgary.

the event and develop a plan in the ‘unlikely’ event that something more severe could happen. Our recovery plan priorities have always been people, public safety, housing, services

WE NEVER SAY NO. WE NEVER GIVE UP. WE NEVER TURN ANYONE AWAY.

to citizens, public infrastructure and governance and resilience,” explains Gordon Stewart, director of recovery with the City of Calgary. Communication within city departments, with emergency services and ancillary supports, as well as the public at large contributed directly to the rate and success of response and recovery. Timely access to information and understanding were paramount. “In any emergency it is critical to think, plan and then respond. Now, six months later there are still numerous people who have not been able to return home who require assistance and support, and there is still much work to finish. Looking back though, it really is impressive that everyone was safe and to see just how far we’ve come,” says Stewart. Bruce Graham is also equally impressed. “We experienced the most severe and costly natural disaster in Canadian history. In the wake of all that was happening, the resilience and community response exceeded anyone’s expectations. Individuals, communities, businesses and beyond stepped up to do anything and everything they could to help. The response of Calgarians, (and) those in rural areas surrounding the city, is most commendable and had an immense impact on the recovery thus far,” he says.

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In light of business growth and local economic gains, it isn’t a surprise to see population and employment increases as well. With ongoing increases in net migration, residential real estate markets outside of the city have also been pushed to record levels. In the third quarter, Airdrie, Cochrane and Okotoks experienced the highest sales activity ever. “Net migration over the past year neared 20,000 people. Ongoing and increased net migration equates to economic strength and we are encouraged by the numbers and projections. Considering we had a negative net migration in 2010, we are on a rebound and anticipate the trend will continue,” says Graham.

The Flood … and Then Some • Year in Review

Chinook station upgrade

YYC – New and Improved There has been much activity and construction at YYC as well. Considered the largest expansion the Calgary Airport Authority has undertaken in history, and currently the largest construction project in the city, the multimillion-dollar expansion is scheduled to open next year. The project includes the longest runway in Canada, aircraft parking apron, taxiways, tower, Airport Trail tunnel and additional infrastructure. “As an international destination for business and tourism, these expansion features have certainly raised the bar for air travel and we anticipate will garner the attention of larger commercial carriers,” explains Graham.

LRT and Out and About Parts of the LRT network have also had a facelift. There has been the addition of new stations, expansion of lines, refurbishment and the addition of new trains. The Chinook Station platform refurbishment was the largest of the transit projects this year and took eight months to complete. An investment of $18 million dollars was required to rebuild the station and refurbish the terminal and streetscape so that it can now accommodate fourcar trains. “There continues to be growing demand for access to transit in Calgary. With the addition of four-car trains, we will have a 33 per cent

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The Flood … and Then Some • Year in Review

The “We’re Open” campaign that launched the day the state of emergency lifted. Courtesy of Tourism Calgary.

to Tourism Calgary, weekend occupancy continues to climb and major events such as the Tour of Alberta and the Shaw Charity Classic are putting Calgary on the map. “Events such as the Conservative Party Convention and the Gas and Oil Expo will bring more than 9,700 room nights to Calgary. That’s impressive and a testament that we are doing well and a destination of choice. With the partnership of Travel Alberta and in-kind support from numerous local and national media outlets, the “We’re Open” campaign launched the day the state of emergency lifted and we haven’t looked back. This year the Calgary Stampede did more than impress Calgarians and visitors to the city. It showed that our spirit could not be washed away, and that has created a powerful impression the world over,” explains Cindy Ady, CEO of Tourism Calgary. These are only a few of the highlights but also a reminder that

Cindy Ady, Tourism Calgary

although most of us will remember 2013 as the horrendous flood, there have been numerous achievements, successes and progress made. As the Christmas season is upon us, may we slow down, take time to reflect and appreciate the hard work, resourcefulness, dedication and perseverance that makes our community strong and our city truly one of a kind. BiC

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32 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

outstanding calgary Philanthropists • Cover

Outstanding

Calgary Philanthropists Meet this year’s Generosity of spirit Recipients BY John haRdY coVeR Photo BY eWan nichoLson PhotoGRaPhY | aLL otheR Photos BY MoniQUe de st. cRoiX

f the many ways that Calgary excels, one of the lowest profile but most important categories is “giving back.” The individuals, businesses, corporations and groups who get involved, fundraise, donate and give back to make Calgary a better place. Each year, on November 15, the Association of Fundraising Professionals (AFP) International – with more than 30,000 members (from Mexico, Puerto Rico, the U.S. and Brazil to Germany and Australia) working to advance philanthropy through advocacy, research, education and certification programs in 260 chapters (16 in Canada) – hosts a National Philanthropy Day to acknowledge the vital role that philanthropy plays in every community. Most AFP groups throughout North America recognize one community philanthropist. Calgary AFP members made a good thing even better, turned it into a National Philanthropy Awareness Week and also, unique to Calgary, created the Generosity of Spirit (GOS) Awards to honour seven Calgary philanthropists – individuals, families, businesses and groups whose giving back has helped non-profits make Calgary a better place. “Of course I am biased,” grins Lorie Abernathy, board chair of the AFP, Calgary chapter, “but I believe that Calgary’s annual philanthropy celebrations are the most robust in North America. The November 15 luncheon and the events around National Philanthropy Awareness Week are of exceptional calibre, recognizing Calgary philanthropists and volunteers.” Rebecca Bowman and Bethany Wall are co-chairs of Calgary’s dynamic and special week to recognize the tremendous caring and philanthropy that is woven into the Calgary community and they underscore the Calgary uniqueness. “The GOS Awards is trademarked by Calgary and this year we had over 50 nominations which were carefully reviewed and considered in three rounds of judging by the committee of certified fundraisers and past Calgary GOS honorees,” they explain. “Trophies or plaques are not appropriate. The seven Calgary GOS winners each receive a framed photo as a keepsake of the community’s recognition of their philanthropy.”

LIFETIME PHILANTHROPIST - SAM SWITZER

Sam Switzer

am Switzer loves life. Sam Switzer loves the lifetime of memories of his wonderful marriage and true partnership with his beloved, late wife Betty. Sam Switzer loves people and schmoozing – any time, any place with anybody. And Sam Switzer loves to help, give back and make a difference. Most of all, Sam Switzer loves Calgary. Although his tremendous generosity and fabulous spirit has publicly and privately touched thousands of Calgary lives, Switzer never (never, ever) brags or boasts and rarely acknowledges his business success, his personal wealth or the millions of dollars he donates to community causes or private individuals who need help with unfortunate tough times. Switzer is an affable, charming and gregarious people person, and a delightfully insatiable storyteller – with several lifetimes of stories to tell. Like growing-up very poor, next door to a dirty-thirties Calgary brothel. “The ladies in the brothel actually started me off in business,” the jovial Switzer blurts out with sparkling eyes and a mischievously breathy laugh. businessincalgary.com | BUSINESS IN CALGARY December 2013 • 33

Outstanding Calgary Philanthropists • Cover

“When I was five, I would take the toy wagon my parents bought me for my birthday, go down to the tracks and wait for the train to pull up and empty its load of ice. When they were finished, I collected scrap chunks of ice into my wagon, rushed home to the ladies next door and they gave me five cents a load.” He shrugs and grins that it may have been the first actual deal of his truly extraordinary entrepreneurial life. The first serious business deal happened when, still a young man, Switzer built a small retail building on empty land behind his family’s small grocery store in east Calgary. And there’s the story about Switzer when he owned Calgary’s popular Summit Hotel, wanting to hire women to be servers in the bar. The archaic Alberta law said “no.” After all, women in Alberta needed escorts to even be allowed into a bar. Switzer lobbied and cajoled in high places and, in 1973, Alberta eventually saw it Switzer’s way and actually changed provincial legislation to allow women to serve alcohol. He never considered it a milestone or crusading for women’s rights. He simply felt the law didn’t make sense and scrapping it was the right social thing to do. Despite his colourful and interesting stories and his wonderfully warm and infectious personality, Switzer is noticeably uncomfortable with praise, recognition and appreciation. Guesstimating his net worth would be a tacky and unreliable speculation but he openly admits to being grateful (and gives thanks in an hour of daily prayer) for the good life he earned and enjoys. He is consistently gracious and polite about being appreciated and is unconditionally sincere about not considering giving back and helping others as something special or heroic but as a fundamental, basic and normal fact of life. “It’s not a sin to get rich. It’s a sin to die rich,” he roars with a profound belly laugh. Sometimes joking and often insightful, Switzer has an insatiable weakness for latching on to catchphrases and repeating them so endearingly often that they could be called “Switzerisms.” “You enrich yourself by what you give, not by what you take.” “Entrepreneurship and philanthropy are the two sides of the same coin. Toss it high, and you will always win.” “Nobody’s a nobody.” And whenever the great man is openly and enthusiastically impressed with something or someone, he lapses into a chorus of: “That’s a wow!” Switzer’s gutsy spirit and gritty drive – now a bit subdued but still very much the essence of the 87-year-old beloved Calgary icon – were already revved and revving in the early years, when his booming development and building empire included Calgary apartment and office buildings, plazas, shopping malls, the Elbow River Casino and the architectural showpiece and former Calgary landmark that was the circular Summit Hotel.

The story of Switzer’s life – and the nostalgic story of a developing Calgary – is terrifically told by author Sydney Sharpe in the biography, Seeking the Summit: Sam Switzer’s Story of Building and Giving. One-time associates, former casino staff, local business people, and Carolyn Reu – his resourceful, efficient, loyal and admiring executive assistant of more than 32 years all have favourite Sam Switzer stories and are unanimous: in business, he was always a focused, ethical but sharp, aggressive, fiercely competitive and solid professional. Contrary to common clichés and stereotypes about the Midas touch of successful and wealthy people, Switzer’s business life did have some speed bumps, like a failed Calgary car dealership. When it tanked, he rallied his undauntable positivity, regrouped and coined yet another philosophical Switzerism: “It’s not a mistake; it’s a valuable lesson.” By all accounts, the only thing Sam Switzer has little patience for is making the same mistake twice. He wouldn’t. He didn’t. He doesn’t. And he never will. Switzer’s true legacy is his fabulous spirit, boundless desire, tremendous generosity and passionate commitment to help people, to positively impact people’s lives and to make Calgary a better place. While the affable and still business-savvy Switzer is still intricately involved with the process of considering donation opportunities, the eight-year widower credits the inspiration and sound judgment of his late wife, Betty. In addition to his 25-plus years of support for the Calgary YWCA and its Fresh Start Recovery Centre, in 2007 (together with Betty) they created the Sam and Betty Switzer Foundation, which continues to not only fund various medical research and social programs, education and the arts in Calgary but also sponsors one of Switzer’s particularly personal causes: investing in the next generation. Each year, the foundation provides scholarships to 20 Mount Royal University single-parent students. He’s an insatiable reader of books and magazines. He is proudly not computer literate, he openly prefers being with and communicating with people the old-fashioned way, although he enjoys his 10-year-old cellphone to make occasional calls. Age and achievements have gradually mellowed the once driven and (occasionally) rambunctious Sam Switzer but, according to Reu, “He is still an action-focused and immediate kind of person, always wanting to see constant movement forward.” He calls in daily to the foundation business office, managed by a team of three, and he is regularly updated about various projects on the go. businessincalgary.com | BUSINESS IN CALGARY December 2013 • 35

Outstanding Calgary Philanthropists • Cover

Although philanthropy and making Calgary life better is now Switzer’s full-time job, he has the refreshing common sense to also relax a bit more, enjoy his large family and indulge some of his guilty pleasures. “I love Calgary but I hate Calgary winters. As a tradition every spring I take the family to Israel for a vacation, I enjoy cruises and every month or so I go to stay with some good friends in Las Vegas.” He explains that he rarely gambles but loves the shows: “I saw Shania Twain recently. She was terrific. Came out of the ceiling on a motorcycle and left on a horse. What a show.” By his own admission, with a bright, infectious smile and an endearing, deep laugh, the delightful and treasured Calgary octogenarian (almost nonagenarian) admits that he loves food – especially Chinese food, red wine, fish and has a weakness for pancakes and chocolate – and he can often

by spotted schmoozing and chowing down in the North Hill Centre food court, near his in-town condo. “I am lucky to be living in the absolutely best city in the world. I have the opportunity to help people have better lives. And I have been so very blessed with close friends and family, especially my six terrific children, my three loving stepchildren,” says the grandfather of 20-plus and greatgrandfather of six. ”Most of all, I had the immense good fortune to live and work with Betty, the true love of my life. Not a day goes by when I don’t think back and cherish our wonderful life together.” Last month, when Sam Switzer was celebrated with the Outstanding Lifetime Philanthropist Award, for his lifetime of caring, support and making Calgary a better place (he would rather not talk about it but), he could have hatched a special, new Switzerism: nice guys finish first!

OUTSTANDING CORPORATE PHILANTHROPIST - CBC CALGARY AND SUNCOR

uncor Energy and CBC Calgary are a superb tandem team, making Calgary a better place. For the entire month of December, the two exceptional, Calgary-boosting corporations get together to champion giving back and boost the Calgary Food Bank. The Suncor Energy-Calgary CBC Food Bank Drive is a dynamic feat of coordination. About 150 volunteer staff from both organizations arrange and coordinate the many hours, events and activities that generate awareness, food donations and funds for the Food Bank. For 27 of the Food Bank’s 30 years of operations, the Suncor Energy (formerly Petro-Canada) and CBC Calgary December Joanne Manser, left, and Angela Knight teamwork has become the Food Bank’s largest cash-generating event. Although the official launch gets off to “Our two organizations work so well together. Each parta rousing start in the lobby of the Suncor building with ner brings their own piece to the table. It would be easier a $1,000,000 goal, the detailed planning sessions for the to just write a cheque but there’s so much more effort to December event happen several months in advance. ‘working it.’ We use all our resources, sometimes money and Part of the campaign logistics is the fact that $1 provides mostly people. Partnering with CBC Calgary is such a potent $5 worth of food for more than 150,000 needy Calgarians way to get the word out and maximize donations and supeach year. port,” she says enthusiastically. “We are thrilled with our tremendous partnership,” says In the past five years, the volunteering hard work of the Cathy Glover, Suncor Energy’s director of community CBC Calgary-Suncor Energy Food Bank Drive has generated investment, speaking on behalf of both organizations. “It nearly $5 million and tons of non-perishable food for the helps us engage our employees, our contractors, retirees and Calgary Food Bank. community volunteers and makes us all more aware. 36 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

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Outstanding Calgary Philanthropists • Cover

OUTSTANDING SMALL BUSINESS PHILANTHROPIST - EFW RADIOLOGY

t’s a uniquely natural fit that a respected and successful Calgary health-care service provider would be so solidly committed to giving back to its community and generating funds and awareness ... for a much-needed Calgary health cause. Since 1969 EFW Radiology has been providing diagnostic and interventional imaging services in Calgary. Each year, the 350 staff at the 11 Calgary area locations performs more than 600,000 imaging procedures, consultations, second opinions and analyses. But in addition to being a dynamic direct healthcare partner in Alberta’s cancer-free movement, EFW is solidly committed to making a difference in the lives of their Calgary patients. Although an estimated one in nine Canadian women will be diagnosed with breast cancer in EFW Radiology their lifetime, the encouraging fact is that research and clinical trials do matter and the research is “EFW feels proud and fortunate to be a part of such a saving lives. generous and spirited community. We are humbled with the EFW not only provides a sizable annual cash donation to the GOS recognition,” he says, “and appreciate it as a reflection Alberta Cancer Foundation but – from creative fundraisers to that we are making a difference in the lives of Calgarians.” generous corporate donations – the community-driven Calgary Through the various projections and special events – like company finds various other creative ways to give back. last year’s $50,000 donation to support the Southern Alberta “In our clinical practice of medicine, we are focused on Breast Tumour Group research for new breast cancer treatradiology,” explains Dr. Houman Mahallati, managing partments at the Tom Baker Cancer Centre – EFW Radiology ner of EFW Radiology. “But it goes way beyond that. It’s actively gives back and supports ongoing research and generreally about people. People trust us in their most vulnerable ates vital breast cancer awareness in the Calgary community. private moments. Our staff interacts with them on a very personal, as well as health-care, level.

OUTSTANDING PHILANTHROPIC FAMILY - JENKYNS FAMILY

elping, caring and putting other people’s needs first comes naturally to members of Calgary’s Jenkyns family. It was the outlook and approach they grew up with, especially the example set by their father – Art Jenkyns. “Caring about people and service to the community was part of our family’s values,” recalls his daughter, Linda Jenkyns. “I remember in the ’60s, going to church and it was cold. My dad saw someone needy at the bus stop. He stopped the car and we made room for them at the dinner table.” Art Jenkyns was a modest and self-effacing accountant-by-profession. He was also Jenkyns family

38 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

Outstanding Calgary Philanthropists • Cover

OUTSTANDING PHILANTHROPIC GROUP - WILLOW PARK Aside from enjoyable rounds of golf, friendly competition and some good laughs, it’s rare for a bunch of golf buddies to really make a difference. Of course Calgary’s solid and popular Willow Park Charity Golf Classic is much more than just an annual golf tournament. After 26 years, “the Classic” has grown to be a year-long philanthropic project for local charities, boosting awareness, building networks and helping Calgary’s essential services. “The committee is actually a group of 12 people,” explains Bob Knight, the current Willow Park Classic chairman. “It’s lots of work but because it’s such a great group of people, it’s also a lot of fun. Many of the members have been on the committee since the beginning.” Back row, from left, Rick Breen, Doug Robinson and Bob Knight. Front row, from left: Lorraine Carpentar, Brad Thompson, And the group’s mission continues: to enhance Angela Knight, Liz Ambedian and Diana Wennerstrom. Missing are Cal Wenzel, Russ Girling, Matt McLeod, Jim Jempson, Jon Fisher and Rob Lindstrand. and promote the work of the local non-profit community and their deserving charitable work in Alex – Calgary’s venerable community health centre, providCalgary. ing primary medical care and housing support for Calgary’s Primarily hosting the high-profile, annual charity tournamost vulnerable and needy – for a state-of-the-art dental ment, the Willow Park group devotes thousands of volunteer clinic designed to provide services for area children without hours and raised more than $7 million in donations for variaccess to dental health care; this year it was a $501,000 ous Calgary causes. donation for Impact Society – the Canadian non-profit and “It is a solid and proven process,” Knight says. “The three national leader in youth development – and an additional people on the selection committee review the dozen or so $10,000 for the Calgary Red Cross Flood Relief. charity-organization applications. We meet with each appliNext year will be the 27th edition of the Willow Park cant and get to know more about them. They work with us Charity Golf Classic – and the determined recipient will be making calls and knocking on doors.” the tremendous work of Calgary’s Meals on Wheels. Last year’s Willow Park Classic presented $530,000 to The

a genuinely compassionate and caring good person with strong spirituality and, unmistakable to all he worked with and the countless lives he touched, he was a man of integrity, passion and determination. His life changed forever when he met Canadian doctor Ben Gullison, who worked with the blind at a mission hospital in India. Jenkyns staged a fundraising event to help with the doctor’s work of treating epidemic vision problems in the developing world. It was the defining moment which eventually triggered the launch of Operation Eyesight (OE), generating funds and awareness about the sad reality that, 90 per cent of people with vision loss live in developing countries. Today, Operation Eyesight has grown to not only be a

worldwide organization (www.operationeyesight.com) but a passionate commitment of the Calgary-based Jenkyns family. “It’s much more than monetary,” Linda Jenkyns explains. “Our entire family is involved. OE is not only our charity; it is part of our lives.” Sadly, Art Jenkyns passed almost nine years ago but this year marked the 50th anniversary of Operation Eyesight Universal. The organization continues its exceptional work to fund prevention programs to treat and prevent the root causes of blindness in India and other countries in Asia, Africa and Latin America.

businessincalgary.com | BUSINESS IN CALGARY December 2013 • 39

Outstanding Calgary Philanthropists • Cover

OUTSTANDING YOUTH PHILANTHROPIST - SHELIZA KASSAM

heliza Kassam is a remarkable Calgarian. She is infectiously positive and upbeat, personable and friendly. She is genuinely caring. She’s a consummate people person. She thrives on helping, giving back and making a Calgary difference. And she’s 16 years old! She devotes creativity and leadership to various projects at Calgary’s Youth Central – dedicated to young people getting involved – and in almost five years, Kassam has made Youth Central a true passion in her life. “When I was 12, I was introduced to Youth Central, just planning fun events and networking. I guess you could say I was hooked,” she says with an infectious, warm laugh. Sheliza Kassam Since then, she has given more than 450 hours of her personal time to developing and delivering various programs of Youth Central. And, according to the staff and volunteers, she does it all and consistently with 110 per cent effort. On any Calgary day, she might be in the Youth Central

office co-chairing a Mayor’s Youth Council committee to working with the Youth Are Awesome bloggers or spending the weekend at a Youth Volunteer Corps project. She is uncomfortable with recognition for her passionate community work but her 13th birthday typified her wonderfully selfless and caring approach. Instead of a birthday party, Kassam asked her family to donate the party money to buy food for the less fortunate, and then asked family and friends to help prepare meals and serve it to 80 people at Calgary’s Inn From the Cold. It was her ‘happy birthday party.’ She good naturedly mentions having balance in her family, social, school and philanthropic lives. “I love helping at Youth Central but I also like hanging out at the mall with my friends, I dance, I sing, watch Big Brother and Pretty Little Liars on TV and indulge my weakness for pasta, chocolate and cinnamon buns.”

OUTSTANDING INDIVIDUAL PHILANTHROPIST - HEATHER CULBERT

ome people call her the Alberta Cancer Foundation’s innovative, high-energy and terrifically effective go-getter. For various reasons (some personal, some professional) and a genuine passion about making a difference in her Calgary community, Heather Culbert is a driven high-achiever when it comes to various Calgary causes. Following a somewhat early exit from a successful and conventional business career, Culbert happened on the world of not-for-profit and quickly found her life’s niche. From serving as president of the SAIT Alumni Association and chair of the Promising Futures Campaign, to being a director and now chair of the Calgary United Way, a dedicated trustee and tireless organizer on the Alberta Cancer Foundation, Culbert secures unprecedented donation support and inspires thousands to make an impact for women’s cancer research in Calgary. “Many of our not-for-profits need the skill sets that experienced business people can offer – from strategy to vision execution. Getting involved is a key part of living in any community. Whether you give an hour, a day, volunteering with a group, at school, in church or in your community, giving back is a satisfying way of sharing responsibility for making our community better,” Culbert says with enthusiasm. “Some of the issues we face as a community are because we sometimes look for easy answers, instant results and instant return on investment. Unfortunately, it just doesn’t work that way.”

40 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

Heather Culbert

Just one example of Heather Culbert’s high-energy and creative focus was connecting with her network for the Weekend to End Women’s Cancers, getting a personal trainer to help with the 60-kilometre challenge and even outfitting a special “pamper van” to ride along with the 100 members of the Heather’s Heroes team with cold towels, ice, exercise mats and first aid, on the route to raising $680,000. Heather Culbert is creative philanthropy and whole lot of heart! BiC

The Workplace Necessity • Continuing Education

Continuing Education:

The Workplace Necessity The management approach of ‘I pay people to look after that for me’ is dated, tired and foolish BY JOHN HARDY

Executive education program at the Haskayne School of Business, University of Calgary. Photo courtesy of Haskayne School of Business.

or lateral careers, make changes or just to enrich their lives.” here are almost as many Calgary Continuing EducaWhile there are hardly any negatives about the hottertion (CE) options and courses as there are students in than-hot trend of CE courses, education specialists don’t want classrooms and online. to dampen enthusiasm and caution that a person’s concenFrom the popular Canadian Securities (CSI) courses to tration, attention span, retention and study skills are weaker birth doula, contract management and the certified interthe longer the person has been away from the conventional nal auditor (CIA) or funeral service programs at Calgary’s classroom/teacher/student routine and environment. Mount Royal University to business essentials (leadership The good CE news, according to most education specialand management development) or enterprise risk manageists, is that learning and study skills are like getting back on ment in the executive education program of the Haskayne a bicycle. It usually comes back, fairly easily. School of Business, a new generation of CE students continIt is a bit easier with online CE programs ues to reshape the options and delivery of because online course tutorials, chapter continuing education. reviews and other course content offer Although traditional general interest and unlimited repetition and review at any time hobby courses, like photography and wines of the student’s day or night. to creative writing, public speaking, law, The in-classroom repetition “until the languages and fine art, are still available, student gets it” is, of course, more limited the contemporary trend in the CE classroom with time and opportunity. – and online – is increasingly and heavily There is a consensus among CE adminiswork (job and career) focused. trators and faculty that the steady increase “There are about 50,000 learners and 48,000 in demand for most level and types of conreasons why people come to us for continutinuing education courses and programs ing education,” says Dr. Charles Webber, dean will likely continue for various business of the faculty of continuing education and and workplace reasons. extension at Mount Royal University. “People Dr. Charles Webber, Dean of the Faculty of Continuing Education and Extension, Mount Royal “This past year, [there were] over 47,000 of all ages – 30, 40, 60 – looking to shift new University businessincalgary.com | BUSINESS IN CALGARY December 2013 • 41

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The Workplace Necessity • Continuing Education

Regardless what rung on the business ladder, there’s not much doubt that for various reasons – skills and abilities, qualifications, credentials or the intangible general interest, curiosity and life skills – continuing education is more popular than ever.

“Of course in most programs, it doesn’t registrants in our courses and programs,” mean going back to square one but upgradWebber points out. “A vast majority of ing is a must!” the enrolled students have opted for CE to Evans tries hard to contain his enthused increase their employability. and proud bias but can’t help illustrating “We offer over 500 courses every semesthe importance of contemporary business ter. We’re maxed out with students we can skills and upgrading by referencing some accommodate for the popular certification Haskayne executive education specifics. programs such as in oil and gas, project “The enterprise risk management (ERM) management, chain management to masis a holistic and strategic approach and a sage therapy and the health-care sector.” coherent way for managers and organiParticularly the tremendous impact of zations to identify, monitor and manage technology on the workplace will not only Hugh Evans, Director of the Executive Education program, Haskayne School of Business all the risks impacting their managecontinue to adjust and change not only ment: financial, operational, reputational business procedures, processes, logistics and customer risks, how to change management culture to and business strategy but it will require updated or entirely make the organization more proactive and responsive and to new job skills in most workplaces. achieve their objectives. Also – from project management and nursing to mitigat“And a terrific and Calgary-relevant executive education ing risk, cost analysis, workplace health and safety, logistics, course which reflects the constantly changing dynamics of growth strategy, the technology of new equipment and new the energy business, as well as the enormous changes techtechniques, social issues, trending and marketing strategy nology is having in the energy sector, is Haskayne’s energy – at all levels and functions, retraining or upgrading of edulandscape 2030,” he says. cation and expertise is no longer an option. “It provides new or upgrading students with a strategic More and more, CE is a contemporary workplace necessity. framework that prepares them for the emerging shifts when “Often, it is the senior management person being left in it comes to energy supply, demand and policies.” the dust,” says Hugh Evans, director of the executive eduAs another executive and continuing education examcation program at the Haskayne School of Business. “Or ple, Evans cites a relatively new but increasingly popular someone who now has a highly financial, a highly techniprogram. cal or a strong specialist career like engineering, and they “The director’s education is designed for new directors to are about to move into a more senior business or adminbecome more savvy and effective board directors in today’s istrative role. business world. The program covers aspects such as strate“They need the business education and expertise which gic direction and risk, ethical standards, financial strategy, broaden their outlook and skill base for today’s business and human performance, governance and enterprise.” management practices, the strategy skills for change manRegardless what rung on the business ladder, there’s not agement and up-to-date leadership practices. Leadership is much doubt that for various reasons – skills and abilities, a theme (and a skill) which runs through many business qualifications, credentials or the intangible general interest, school programs,” he explains. 44 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

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The Workplace Necessity • Continuing Education

In recent years, the growth of the Internet has resulted in the wider availability of online courses, which makes it easier for professionals to acquire valuable training and upgrading on their own time, in their own place.

curiosity and life skills – continuing education is more popular than ever. According to Statistics Canada, about half of Canadian adults now participate in some type of continuing educa-

Let school come to you.

46 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

tion courses. The vast majority of adults are participating in courses related to employment, advancement, housework and general interests. The StatsCan numbers also show that older and working class Canadians have somewhat lower rates of participation in continuing education courses. An individual but key factor that partially explains the surge in continuing education popularity is that practical value and relevance of conventional and traditional post-secondary education. But what is the actual relevance of often 10-, 15-, 20- or 25-yearold university degrees such as a BA (bachelor of arts), BCom (bachelor of commerce), BAdmin (bachelor of administration), BEng (bachelor of engineering), BES (bachelor of environmental studies), BScN (bachelor of science in nursing), MSEng (master of science in engineering) or even a vintage MBA (master of business administration)? Some cynical analogies have equated a BCom, BEng and even an MBA from the ’80s as relevant and useful in today’s workplace as a typewriter, calculator or fax machine. Earlier this year, a report by CIBC World Markets showed that while completing a post-secondary education is still the best route to a well-paying,

The Workplace necessity • Continuing Education

quality job, the premium is dropping dramatically. Too few students graduating conventional (bachelor’s) programs are effectively qualified for contemporary careers. It’s possible that they must go directly from graduation into continuing education or business school upgrading courses and programs, online or in the classroom. In recent years, the growth of the Internet has resulted in the wider availability of online courses, which makes it easier for professionals to acquire valuable training and upgrading on their own time, in their own place. Online CE courses have many advantages, including more flexibility at lower cost, because the adult student doesn’t have to waste time and money commuting to class. For those with mobility issues related to physical limitations or transportation needs, online courses also offer advantages. By choosing courses from the web, CE students can select from a larger menu of options and have a far better chance of finding exactly the classes they want, as well as those that are accredited and specifically meet their mandatory continuing education requirements. Already working ‘students’ can also keep working while they take online courses. And tuition is usually less expensive. The experts caution that, for some, online CE courses can have a downside. While videoconferencing is becoming technically more effective (and popular) many still find face-to-face communication as a better option. Apparently the online student may miss the nuances of information and the actual interaction with people in a physical classroom. Networking and sharing experiences with peers, over lunch and during class, can be also be a valuable component of continuing education. According to the CIBC report, nar-

rowing employment and earning premiums for higher education mean that, on average, Canada is experiencing an excess supply of traditional post-secondary graduates. And despite the overwhelming evidence that the specific field of study (commerce, engineering, science) is the most important factor for job outcomes, many of today’s – and yesterday’s – graduate students need the CE programs to be completely up to date with the needs of contemporary business. Whether it’s business school curriculums offering creativity, critical thinking and problem solving, business analysis leadership and execution, the Canadian Investment Funds Course (CIFC) or the Canadian Association of Petroleum Production Accounting (CAPPA) at Mount Royal or Haskayne’s business essentials or change leadership programs, the trend, especially in Calgary, is unmistakable. The cliché about the smug and cynical senior executive shrugging, ‘I pay people to look after that for me,’ is dated, tired and foolish. “The business mentality is changing. It’s no longer enough to just run an efficient, profitable business,” Evans warns. “It’s essential to proactively adopt and manage strategies and mitigate the risks, from the top down. “It’s simply not acceptable to say, ‘I am the VP, I have a good team and everything is looked after.’ Business is so much more complex, challenging and demanding that senior management must know about so many aspects of every business, the competition and the world.” There’s a consensus that the role of continuing education programs and courses is more valuable than ever. “Some big pension funds that invest in large corporations,” Evans points out, “are explicitly demanding confirmation and evidence that senior management is up to date.” BiC

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Stock market Factors • Investing

Stock Market Factors

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“We are fortunate and more bullish in alberta than in the rest of canada.”

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here’s a cautious consensus among reluctant Alberta stock market number crunchers and positive Calgary boosters that the market outlook is stable and strong but – Alberta has some serious and timesensitive challenges to deal with before (and if) the situation gets stronger. And aside from the conventional rollercoaster flux for which markets are traditionally notorious, there are some quirky new issues the markets must eventually grapple with: recent investor trauma and once-bitten anxieties, and even the subtle shift in generational attitudes. Seasoned Calgary brokers and investors don’t usually get very excited – and tend to shrug off – the constantly fluctuating nature of the markets, they acknowledge the possibility of cycles, they are focused and vigilant (and sometimes nervous) about Canada’s and especially Alberta’s energy climate, they are plugged-in and aware but don’t fret much about Washington whims, and they craft long-term market strategy with the wise and popular

cliché: Plus ça change, plus c’est la meme chose. “By the standard definition, the stock market is not fantastic but it is definitely more bullish than bearish,” says Alison M. Keene, portfolio manager, senior vice president and managing director of BMO Nesbitt

Real Property Administrator

Continuing Education 403.440.6875 mtroyal.ca/conted Alison M. Keene, Portfolio Manager, Senior Vice President & Managing Director, BMO Nesbitt Burns

INFO NIGHT, NOV. 26, 5-8 PM businessincalgary.com | BUSINESS IN CALGARY December 2013 • 49

Stock Market Factors • Investing

Particularly for Alberta investors (and their planners and advisers) 2008 was a valuable lesson and a potent reminder about risk, risk management and risk tolerance.

Burns. “Whether you believe in trends or not, the numbers show the market up 30.69 per cent in 2009, up 14 per cent in 2010, down 11 per cent in 2011 and so on. “Of course, some retail clients are still dealing with the psychological impact of 2008,” she admits. “But most investors are cautiously optimistic. The economy and the stock market have recovered, some say the economy is ‘expansionary’ or still in recovery mode, the Canadian economy is grinding along and there are encouraging guesstimates for a GDP growth from the current 1.6 per cent to perhaps 2.4 per cent in 2014.” Most (especially Alberta) economists, brokers and private investors still reflect and agree that 2008 was traumatic. Today, when it comes to making their calls and huddling with their clients, the portfolio sessions invariably touch on the fact that it has been five (almost six) years since the meltdown. Some are confident that the impact and consequences are forgettable history, while others suspect that it took its toll and still resonates in investor mindset, approach and outlook. “A lot of the nervousness about 2008 has dissipated,” according to Jim Coyle, assistant vice president, investment services at First Calgary Financial. “It has made some people a bit touchy and they are still affected by media and headlines. Even though it has been five years and we have

definitely recovered, the emotional factor is still important to consider.” He admits to a wonderful westerner bias but is also professionally objective and factual with his confidence. “We are fortunate and probably more bullish in Alberta than in the rest of Canada. According to the markers we look at, we’re in pretty good shape,” he points out, with a professional smile. In the fall we had 4.5 per cent unemployment, our net migration numbers continue strong and we have lots of mostly educated talent.” Particularly for Alberta investors (and their planners and advisers) 2008 was a valuable lesson and a potent reminder about risk, risk management and risk tolerance.

Jim Coyle, Assistant Vice President, Investment Services, First Calgary Financial

50 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

“We have sure learned a lot more about flash trading and volatility,” Keene reflects – but doesn’t dwell – on the crunch. “For many boomers and their peers, 2008 was the first big investment shock. In my office, we still have regular discussions about risk tolerance. “Knee-jerk decisions are no longer a good idea. ‘Buy and hold’ used to be a good, passive approach but the strategy doesn’t work as well in volatile markets. Today a more active, feebased approach is necessary. To have stable success, investors really need to rely on professional advice and a good, solid plan,” she advises. Coyle agrees. “In 2008 and 2009, many investors suffered significant setbacks and were harshly reminded that unexpected events can happen and redefined for themselves what their risk tolerance could be. “But 2008 was, by no means, an isolated example,” he warns. “There is still volatility, in and out of the headlines. Some industry people call the effects of headlines a ‘volatility index.’ Six years ago there were eurozone issues in Greece and other European areas. It created a high degree of sensitivity for the investor.” Keene underscores the market positivity that the recovery is stable, despite the post-October U.S. shutdown and near-default, even in Europe and the Pan-Asian countries. “The markets have done well. In the U.S. they are outperforming Canada

Stock Market Factors • Investing

and the trend will continue as the U.S. economy grows faster than ours. Globally, investors are feeling more confident about the market and the growth rate should be steady with China, East Asia and the Pacific zone.” Despite an encouraging and stable market outlook, various external factors are or may soon impact the stock market in Canada. The relevant and current bottom line was well defined in the recent edition of North American Outlook newsletter published by BMO Capital Markets Economic Research. “Canadian economic growth downshifted from 2.2% in Q1 to 1.7% in Q2. Alberta’s flood and Quebec’s construction strike led the slowdown but broader weakness outside these regions suggests the economy lacks firepower. The fiscal drag on U.S. consumers indirectly undercut Canadian exports, while business investment pulled back amid economic uncertainty. “Surprisingly,” the BMO newsletter says, “consumer spending posted the best quarter in more than two years, with auto sales tracking a record annual performance. In addition, housing markets bounced back in the quarter with residential construction rising for the first time in a year. The BMO economists also warn that, with elevated debt and higher mortgage rates expected to restrain consumers and housing activity, and moderate-sized deficits corralling governments, Canada will need firmer U.S. demand to achieve stronger growth in 2014. “A pick up in business investment will also help,” according to the newsletter, “as low office vacancy rates should support commercial construction.” The view from Calgary about various energy sector speed bumps and flux is cautious and jittery. “Alberta has been suffering from not only depressed natural gas prices [and] tight oil pipeline capacity,” Keene says, “but the negative impact of increased anti-oil and gas activism and the

media coverage it gets has an effect on capital markets.” Jim Coyle says he is “a big booster of our big energy companies” and respects that they have had a tough 18 months to two years. Like other investment and industry experts, Coyle hopes for urgency about new ways of getting the Alberta product to market. Nationally, the BMO newsletter’s perspective is focused on the oil sector, which seems to bode well for the 2014 stock market. “High oil prices (and a much smaller discount on Western Canadian Select) should drive energy production and national income,” the BMO newsletter forecasts. “New technologies are also driving a resurgence of conventional oil drilling.” A relatively new and quirky factor impacting the long-term future and dynamics of the stock market is the already begun shift in demographics and generational attitudes. To paraphrase the possible transformation: this may not be your grandfather’s (or even father’s) stock market. “Boomers are still the key market players but we are now doing planning to determine what boomers and the older gen-Xers want things to look like in the long-term future,” Coyle explains. “What are the most taxeffective ways to maximize income and we need to know their thoughts about the stock market. Especially since retirement planning is being so quickly redefined by boomers and Gen-Xers. “The retirement outlook and the options will be dramatically different than it was for their parents,” he warns. “The traditional and defined pension plan options will likely be much different. “We need to plan and determine what role the stock market can play in helping them achieve their goals.” Some things never change, even with the stock market. “Look, the market is dynamic but it has always been driven by emotion: greed. Buy when it’s high and sell when it’s low.” BiC

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December Update • Real Estate

December

Real Estate Update as calgary’s residential real estate market continues to make gains, it is surrounding towns that are setting sales records. single-family home sales in airdrie, cochrane and okotoks are topping the scale. BY heatheR RaMsaY

Bedroom communities such as Airdrie (above) have set new sales records.

n direct contrast to the current cold and snowy conditions in our city, the local residential real estate market continues to heat up and gain momentum. During the past year, the Calgary market saw significant price recovery with strong sales during the summer months and a further boost of activity in the third quarter. According to industry experts this trend is expected to continue and has subsequently rippled into towns and communities surrounding the city. The Calgary Real Estate Board’s quarterly report on towns indicates that bedroom communities outside of the city have in fact set new sales records. Airdrie, Cochrane and Okotoks took tops spots and ranked with the ‘highest third-quarter sales activity on record.’ This shift has been predominantly due to the singlefamily market. “Our local economy continues to demonstrate improvement and is gaining strength. With that pick up comes increased net migration, increasing employment rates and wages, and therefore added demand on real estate. That demand is impacting both the rental and resale markets. With tightening inventory, especially within the singlefamily home sector, it isn’t surprising to see ongoing price gains as well as increased interest and activity in towns and surrounding communities,” explains Ann-Marie Lurie, chief economist with CREB. While residential sales in Calgary during the month of September were up by 19 per cent over 2012, sales in sur52 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

rounding towns led with a 22 per cent per cent increase over the previous year. Sales in September totalled 1,288 units and a typical single-family home in these towns reached an average price of $351,400. That is a five per cent increase in year-over-year pricing. In contrast, 1,923 units were sold in Calgary during the month of September and the average benchmark price for a single-family home was $463,700. The average benchmark prices for a home in Airdrie, Cochrane and Okotoks were $363,333, $405,933 and $388,933 respectively. It is interesting to note that sales growth in bedroom communities has actually outpaced new listings and that is putting pressure on inventories. In Cochrane, new product sales contributed to 20 per cent of the total number of transactions, 80 per cent of the activity in Airdrie was single-family homes, and there was an average of less than three months supply of inventory in Okotoks. Lurie goes on to explain that as the seller’s market continues, buyers are being forced to look elsewhere for affordable options. “More and more people are choosing to buy in towns and smaller communities. Affordability and lifestyle are motivators and you can typically get a larger lot and a larger house for less, in these areas. Given the current economic status and market indicators, we do anticipate that this trend will continue into next year and directly impact the growth rates of a number of bedroom communities beyond the top three.” BiC

Energizing our community. Bow Valley College recognizes the contributions of Scott Thon to our campus, and our community as the recipient of the 2013 Distinguished Citizen award.

Bow Valley College is fortunate to call Scott Thon a friend. As President and CEO of AltaLink, Canadaâ&#x20AC;&#x2122;s first independent transmission company and Albertaâ&#x20AC;&#x2122;s largest electric transmission owner and operator, Scott has provided Bow Valley College with the energy to pursue its Vision 2020 goals. Scott is a leader in the community, and within his industry. By providing vision on the BVC board and to many other organizations, Scott continues to demonstrate his commitment to building better communities. On behalf of President and CEO Sharon Carry, the Board of Governors, and the Bow Valley College community â&#x20AC;&#x201C; thank you, Scott!

Why Business Aviation Matters to Everyone • Aviation

Why Business Aviation Matters to Everyone BY DEBRA WARD, CANADIAN BUSINESS AVIATION ASSOCIATION

f you think that private busiAlbertan companies are some of the heaviest users of corporate avianess flights are for rap stars and tion in the country. That is no surprise the “one-percenters,” think again. given that Alberta boasts the second Business aviation flights account for largest concentration of head offices 20 per cent of all flights in Canada. in Canada and is a major player in the That’s one in five – proportionally, the global energy sector. However, Toernumber of people who will log onto a ing believes there is more to it than social network at least once a month. the oil sands. “Albertan companies The numbers are equally impreshave incredible entrepreneurial drive sive for international flights – 14 per and spirit,” he says. “They know what cent of U.S.-bound and 6 per cent of it takes to get the job done, and they international flights that originate in do it. Business aviation is one of the Canada are business aviation. Rudy Toering, President & CEO of the Canadian Business Aviation Associakey tools that puts Alberta head and No more than three per cent of tion, on the podium at CBAA 2013 shoulders above the competition.” corporate flying comes even close to “Many of our strongest and most the stereotype of luxurious jets and influential members are located here,” Toeing continues. high end travel. Ninety-seven per cent of all business avia“That’s one of the reasons why we’ve selected Edmonton tion is far more ordinary and used by thousands of Canadian as the site of CBAA’s annual convention in June 2014.” The managers and workers every day. Business aviation users CBAA’s convention is Canada’s most important business aviaare the same as any other businessperson, except they make tion event. The event includes the largest static display of use of the convenience, efficiency and competitive advancorporate and private aircraft in Canada. tage that business aviation provides. Many of those aircraft will be proudly Canadian. Canadian “A lot of people still think of business aviation as an indulbusiness aircraft manufacturers are on their way to a global gence for mega-corporations,” says Rudy Toering, president market share forecasted to reach close to 25 per cent by value and CEO of the Canadian Business Aviation Association in 2021, representing tens of thousands of jobs and hundreds of (CBAA). “The reality – and the numbers – prove the exact millions of dollars in revenue and investment. “Canadian busiopposite.” ness aviation operators have a very close relationship with our Business aviation is a factor in the success of business as aircraft manufacturers. Our operators not only purchase hunwell. Recent U.S. studies, which examined enterprise value, dreds of Canadian-made aircraft, they are a flying endorsement demonstrated that companies that use business aviation of the quality of aircraft we build in this country.” have, as a group, better financial performances, were better Business aviation also supports another key Canadian able to weather the financial downturn and have superior export – flight simulators. “Very few people remember that customer access. CAE started out as Canadian Aviation Electronics back in “These findings don’t come as a surprise,” says Toering. 1947,” says Toering. “Today, Canadian companies like CAE “Competitive, forward-thinking companies understand that are the gold standard for aviation training worldwide.” business aviation gives them a significant advantage over It is not only Canadian companies that benefit from their competitors to visit multiple locations in a single day, business aviation. “There are literally hundreds of compato deal with customers face to face and to deliver personnel nies whose Canadian operations serve our sector,” Toering and equipment. The trip is seamless and productive. People explains. “They supply parts, equipment, electronics/techare able to work productively in the privacy of the private nology, training and more. With 20 per cent of all Canadian aircraft terminal (also known as FBOs) and on the aircraft. flights, business aviation represents a significant part of Unlike the scheduled airline environment with its lineups their activities and revenue.” and delays, there is no wasted time.”

54 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

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aviation Directory • Aviation

ALBERTA AVIATION OPERATORS ABITIBI HELICOPTERS LTD. Bertrand Perron, President/Director of Operations Toll Free: 1.800.247.9591 Aircraft Operated: (10) AS-350FX2, (1) AS350BA + ADVENTURE AVIATION INC. Michael Mohr, Ops Manager Tel: 780.539.6968 Aircraft Operated: (1) Cessna Skyhawk C172, (1) Piper Twin Comanche PA30, (1) Cessna Centurion P210N AGRIUM INC. Robert Garback, Aviation Manager Tel: 403.216.5090 Aircraft Operated: (1) Citation Sovereign, CE680 AHLSTROM AIR LTD. Kyle Wadden, Operations Manager / Chief Pilot Tel: 403.721.2203 Cell: 403.844.0978 Aircraft Operated: (1) AS350SD2 AIR PARTNERS CORP. Tim Morgan, President / Founder Toll Free: 1.877.233.9350 Alternate Number 403.291.3644 Aircraft Operated: Citation V, King Air 200, Learjet45, C-GAXX, C-FKBC, C-FTIL, C-GTGO AIRBORNE ENERGY SOLUTIONS LTD. Roch Dallaire, President/CEO Toll Free: 1.888.496.3222 Aircraft Operated: (6) Robinson RH44, (16) Robinson RH44 Raven II (RH44 II), (6) Bell 206 B (B206),(1) Bell 206 L3, (4)(2) AS350 BA, (2) AS350 B2 (3) Piper Navajo A-31, (1) Cessna 208 Caravan, (4) Cessna 172, (2) Cessna 206, (1) King Air 200, (1) King Air 350, (1) Bell 205 A117, (1) Bell 212, (1) M1-26 ALBATROS CHARTERS Kevin Bolton, Pilot - Sales - Charters Tel: 403.478.5994 Aircraft Operated: (1) Beechcraft King Air B200, (1) Cessna Citation CJ4. (1) Agusta Westland 109 www.albatroscharters.ca ALBERTA GOVERNMENT AIR TRANSPORTATION SERVICE Rob Madden, Director of Flt Ops Tel: 780.427.7341 Aircraft Operated: (2) KA B200, (1) KA 350, (1) DH 8, DHC8, B3350, BE20 ALTA FLIGHTS LTD. Bob Lamoureux, President Tel: 587.400.9789 Aircraft Operated: CE208B, PA31-350, SW227 www.altaflights.com charters@altaflights.com AVMAX GROUP INC. Don Parkin, Executive VP Toll Free: 1.888.524.9444 Aircraft Operated: CRJ -8, King Air 350, Dash 8

ALBERTA CHARTER OPERATORS CHARTER FIXED WING

CAN-WEST CORPORATE AIR CHARTERS Natalie Hanczak, Flight Coordinator Tel: 780.849.5353 Aircraft Operated: Citation 560, King Air 200, Piper Navajo, Cessna 210, 206, 185

INFINITY FLIGHT SERVICES William Vasquez, Ops Manager Toll Free: 1.877.VIP.7900 Aircraft Operated: (1) King Air B100, (1) Citation V

CANADIAN HELICOPTERS LIMITED Don Wall, President/CEO Tel: 780.429.6900 Aircraft Operated: (28) AS350B2, (2) AS350B3, (1) AS350B3e, (18) AS350BA, (2) AS355F2, (5) AS355N, (2) BH206B, (7) BH206B3, (3) BH206L, (1) BH206L1, (8) BH206LR, (3) BH212, (7) BH212HP, (1) BH407, (1) BH412, (1) BH412SP, (4) EC120B, (4) R22B, (1) R22B2, (3) R44 II, (3) S61N, (1) S76A, (1) S76A++, Grand Total: 107

INTEGRA AIR INC. Brent Gateman, President/CEO Toll Free: 1.877.213.8359 Aircraft Operated: (3) BAE Jetstream – 31, (4) King Air 200, (1) SAAB 340B

CATHTON INVESTMENTS LTD/CRA INVESTMENTS LTD. Wayne Wetterberg, Aviation Manager Tel: 780.890.7443 Aircraft Operated: (1) Falcon 900C

MOUNTAIN VIEW HELICOPTERS Paul Bergeron, President/CP Tel: 403.286.7186 Aircraft Operated: (3) R22, (2) R44, (1) Bell 206

DELTA HELICOPTERS LTD. Paul Stubbs, Ops Manager Toll Free: 1.800.665.3564 Aircraft Operated: (9) Bell 206B, (4) A-Star 350BA, (4) Bell 204b, (4) AF350-B2

NORTH CARIBOO AIR Hart Mailandt Toll Free: 1.866.359.6222 Aircraft Operated: BAe146, Dash 8, Beech 1900, King Air 200, Challenger, Citation www.flynca.com

EDMONTON INTERNATIONAL SHELL AEROCENTRE Sarah Gratton, Aerocentre Manager Tel: 780.890.1337 Toll Free: 1.800.668.4766 Aircraft Operated: No aircraft listed

PEREGRINE HELICOPTERS Glen Hansen, President Tel: 780.865.3353 Aircraft Operated: (1) B206B3, (1) Bell 206 L3 www.peregrinehelicopters.com peregrinehelicopters@gmail.com

E-Z AIR INC. Ezra Bavly, Pres/Ops Mgr/CFI Tel: 780.453.2085 Aircraft Operated: (1) Bell 206, (1) Robinson R44

PHOENIX HELI-FLIGHT INC. Paul Spring, President Tel: 780.799.0141 Aircraft Operated: (2) Euro 120, (3) AS350B2, (1) EC 130B4, (1) AS355N, (1) 355NP, (1) 350B3, (1) EC135

ARIES AVIATION SERVICE CORP Marvin Keyser, President Toll Free: 1.877.730.6499 Aircraft Operated: (2) LR36 Lear Jet, (4) PA-31 Navajo, (1) Cessna Caravan

REGIONAL 1 AIRLINES LTD. Luc Picard, Director of Operations Toll Free: 1.888.802.1010 Aircraft Operated: (1) Dash 8-100, (2) Dash 8-200, (1) Dash 8-300, (2) CRJ200

AVMAX GROUP INC. Don Parkin, Executive VP Tel: 403.291.2464 Toll Free: 1.888.524.9444 Aircraft Operated: CRJ -8, King Air 350, Dash 8

RIDGE ROTORS INC. Hans Nogel, Ops Mgr Toll Free: 1.877.242.4211 Aircraft Operated: (2) B206B2, (1) A Star 350 B2, (2) R44

CANADIAN NORTH Steve Hankirk Tel: 403.705.3118 Aircraft Operated: (4) Dash 8, (9) 737-200 Combi, (2) 737-300

ROTORWORKS INC. Adam Sloan, Office Manager Ryan Cluff, Comm Pilot/David Buckland, Comm Pilot Tel: 780.778.6600 Aircraft Operated: (2) R22 Robinson, (2) R44 Robinson, (1) Robinson r66

CAN-WEST CORPORATE AIR CHARTERS Natalie Hanczak, Flight Coordinator Tel: 780.849.5353 Aircraft Operated: Citation 560, King Air 200, Piper Navajo, Cessna 210, 206, 185

EDMONTON FLYING CLUB Ralph Henderson, President Tel: 780.454.4531 Aircraft Operated: (3) C-152, (2) C-172, (1) 172SP, (2) DV-20, (1) MFD Simulator, (1) DA40, (2) DA42, (1) Eclipse 500 Simulator EDMONTON POLICE SERVICE Tel: 780.408.4218 Aircraft Operated: (1) EC120 ENERJET Dave Lancelot, President/CEO Tel: 403.648.2848 Aircraft Operated: (2) Boeing 737-700NG GEMINI HELICOPTERS INC. Roch Dallaire, President Tel: 780.402.2444 Aircraft Operated: (2) EC 120, (14) R44, (4) AS350, (2) Bell 205 GUARDIAN HELICOPTERS INC. Graydon Kowal, President/CEO Tel: 403.730.6333 24 Hr: 403.862.1234 Aircraft Operated: (2) Bell 205, (1) AS350 B3, (1) AS350 B2, (1) AS350 SuperD, (1) AS350 BA, (1) Bell206L, (1) Bell 206

CALGARY POLICE SERVICE Tel: 403.567.4150 Aircraft Operated: (2) EC120 56 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

KENN BOREK AIR LTD. Brian Crocker, VP Operations Tel: 403.291.3300 Aircraft Operated: (4) Beech 200, Twin Otter DHC6, (2) DC3-T, (2) EMB-110

WESTJET AIRLINES LTD. Toll Free: 1.888.937.8538 Aircraft Operated: (13) Boeing 737-600, (65) Boeing 737-700, (13) Boeing 737-800

ADVENTURE AVIATION INC. Michael Mohr, Ops Manager Tel: 780.539.6968 Aircraft Operated: (3) C172, (1) Twin Comanche PA30 (1) Cessna Centurion p210N, (1) Precision Flight Controls “Cirrus II” Simulator AIR PARTNERS CORP. Tim Morgan, President / Founder Toll Free: 1.877.233.9350 Aircraft Operated: Citation V, Citation Ultra, Citation Encore, Challenger 604, Citation X, Citation XL, King Air 200 AIRBORNE ENERGY SOLUTIONS LTD. Roch Dallaire, President/CEO Toll Free: 1.888.496.3222 Aircraft Operated: (6) Robinson RH44, (16) Robinson RH44 Raven II (RH44 II), (6) Bell 206 B (B206),(1) Bell 206 L1, (4)(2) AS350 BA, (2) AS350 B2 (3) Piper Navajo A-31, (1) Cessna 208 Caravan, (4) Cessna 172 ALTA FLIGHTS LTD. Bob Lamoureux, President Tel: 587.400.9789 Aircraft Operated: (4) Metro 23, (3) King Air 100, (2) Grand Caravan, (2) Dornier 228, (2) Piper PA31, (4) Cessna 172, (2) Cessna Citation 501, (1) Cessna Citation 550 www.altaflights.com charters@altaflights.com

CENTRAL AVIATION INC. Colin MacLeod, Ops Manager Tel: 403.242.9130 Aircraft Operated: (1) Cessna Citation Ultra 560, (1) King Air B200, (1) Piper Navajo Chieftain, (3) Waco ENERJET Dave Lancelot, President/CEO Tel: 403.648.2824 Aircraft Operated: (2) Boeing 737-700NG

aviation Directory • Aviation

INFINITY FLIGHT SERVICES William Vasquez, Ops Manager Toll Free: 1.877.VIP.7900 Aircraft Operated: (1) King Air B100, (1) Citation V

AHLSTROM AIR LTD. Kyle Wadden, Operations Manager / Chief Pilot Tel: 403.721.2203 Cell: 403.844.0978 Aircraft Operated: (1) AS350SD2

INTEGRA AIR INC. Brent Gateman, President/CEO Toll Free: 1.877.213.8359 Aircraft Operated: (3) BAE Jetstream – 31, (4) King Air 200, (1) SAAB 340B

AIRBORNE ENERGY SOLUTIONS LTD. Roch Dallaire, Director Toll Free: 1.888.496.3222 Aircraft Operated: (6) Robinson RH44, (16) Robinson RH44 Raven II (RH44 II), (6) Bell 206 B (B206), (1) Bell 206 L1, (4)(2) AS350 BA, (2) AS350 B2, (3) Piper Navajo A-31, (1) Cessna 208 Caravan, (4) Cessna 172, (2) Cessna 206, (1) King Air 200, (1) King Air 350

KENN BOREK AIR LTD. Brian Crocker, VP Operations Tel: 403.291.3300 Aircraft Operated: (3) Beech 99, (8) Beech 100, (4) Beech 200, (41) Twin Otter, (2) DC3-T, (2) EMB-110, Twin Otter DHC6 NORTH CARIBOO AIR Hart Mailandt Toll Free: 1.866.359.6222 Aircraft Operated: BAe146, Dash 8, Beech 1900, King Air 200, Challenger, Citation www.flynca.com NORTHERN AIR CHARTER (P.R.) INC. Rob King, President Tel: 780.624.1911 Aircraft Operated: (1) Piper Aztec, (1) Piper Navajo, (1) King Air 100, (5) King Air 200, (1) Beech 1900 SKY WINGS AVIATION ACADEMY LTD. Dennis Cooper, CEO Toll Free: 1.800.315.8097 Aircraft Operated: Cessna 172, Piper Senaca I, Piper Navajo, Alsim 200 C Locations in Red Deer and Okotoks REGIONAL 1 AIRLINES LTD. Luc Picard, Director of Operations Toll Free: 1.888.802.1010 Aircraft Operated: (1) Dash 8-300, (2) CRJ200 SUNWEST AVIATION LTD. Richard Hotchkiss, President/CEO Toll Free: 1.888.291.4566 Aircraft Operated: (1) Falcon 900EX, (2) Challenger 604, (3) Cessna Citation Sovereign, (2) Gulfstream G150, (2) Hawker 800, (2) Lear 55, (3) Lear 45, (1) Lear 35A, (7) Beech 1900D, (4) Metro liner 23, (4) King Air 350, (4) King Air B200, (1) Challenger 300, (2) Dash 8-300, (1) Dash 8-200 WETASKIWIN AIR SERVICES LTD. Ron VandenDungen, Director of Flight Ops Tel: 780.352.5643 Aircraft Operated: (1) Cessna 150, (2) Cessna 172, (1) Piper Twin Comanche

ALBERTA CHARTER OPERATORS CHARTER ROTARY WING ABITIBI HELICOPTERS LTD. Bertrand Perron, President/Director of Operations Toll Free: 1.800.247.9591 Aircraft Operated: (10) AS-350FX2, (1) AS350BA +

BAILEY HELICOPTERS LTD. Brent Knight Tel: 403.219.2770 Aircraft Operated: Bell 212, Bell 206, Astar 350, Robinson 44 www.baileyhelicoptors.com BLACK SWAN HELICOPTERS LTD. Linda Johnson, President Toll Free: 1.877.475.4774 Aircraft Operated: (1) FX 2, (1) B206B, (2) R44, (1) B204C CANADIAN HELICOPTERS LIMITED Don Wall, President/CEO Tel: 780.429.6900 Aircraft Operated: (28) AS350B2, (2) AS350B3, (1) AS350B3e, (18) AS350BA, (2) AS355F2, (5) AS355N, (2) BH206B, (7) BH206B3, (3) BH206L, (1) BH206L1, (8) BH206LR, (3) BH212, (7) BH212HP, (1) BH407, (1) BH412, (1) BH412SP, (4) EC120B, (4) R22B, (1) R22B2, (3) R44 II, (3) S61N, (1) S76A, (1) S76A++, Grand Total: 107 DELTA HELICOPTERS LTD. Paul Stubbs, Ops Manager Toll Free: 1.800.665.3564 Aircraft Operated: (9) Bell 206, (4) A-Star 350BA, (4) Bell 204, (4) AF350-B2 E-Z AIR INC. Ezra Bavly, Pres/Ops Mgr/CFI Tel: 780.453.2085 Aircraft Operated: (1) Bell 206, (1) Robinson R44

GUARDIAN HELICOPTERS INC. Graydon Kowal, President/CEO Tel: 403.730.6333 24 Hr: 403.862.1234 Aircraft Operated: (2) Bell 205, (1) AS350 B3, (1) AS350 B2, (1) AS350 SuperD, (1) AS350 BA, (1) Bell206L, (1) Bell 206 HIGH COUNTRY HELICOPTERS Hjalmar Tiesenhausen Toll Free: 1.877.777.4354 Aircraft Operated: Bell 206, 206 Long Ranger HIGHLAND HELICOPTERS LTD. Terry Jones, Ops Manager Tel: 604.273.6161 Aircraft Operated: (24) Bell 206B, (2) Bell 206 L-3, (2) AS350 BA, (15) AS350 B2 MOUNTAIN VIEW HELICOPTERS Paul Bergeron, President/CP Tel: 403.286.7186 Aircraft Operated: (3) R22, (2) R44, (1) Bell 206

THEBACHA HELICOPTERS LTD. Kim Hornsby, President/DOM Tel: 780.723.4180 Aircraft Operated: (1) AS350B2 (1) Bell 206B, (1) AS350B2 WOOD BUFFALO HELICOPTERS Michael Morin, President & Operations Manager Tel: 780.743.5588 Toll Free: 1.866.743.5588 Aircraft Operated: (4) AS350 B2, (1) EC120B, (3) B206B operations@woodBuffaloHelicopters.ca

JET CHARTERS AIR PARTNERS CORP. Tim Morgan, President / Founder Tel: 403.291.3644 Aircraft Operated: Citation V, Citation Ultra, Citation Encore, Challenger 604, Citation X, Citation XL, King Air 200, Citation 501 550

MUSTANG HELICOPTERS INC. Tim Boyle, Ops Manager Tel: 403.885.5220 Aircraft Operated: (11) AS350B2, Bell 212, A5350 B3E, Bell 205, MD 500 D

AIRSPRINT INC. Chris Richer, President Toll Free: 1.877.588.2344 Selling interests in Citation XL/S and CJ2+ www.airsprint.com flywithus@airsprint.com

PEREGRINE HELICOPTERS Glen Hansen, President Steve Wotton, Chief Pilot, Ops Manager Tel: 780.865.3353 Aircraft Operated: (1) B206B3 www.peregrinehelicopters.com peregrinehelicopters@gmail.com

ALBATROS CHARTERS Kevin Bolton, Pilot - Sales - Charters Tel: 403.478.5994 Aircraft Operated: (1) Beechcraft King Air B200, (1) Cessna Citation CJ4. (1) Agusta Westland 109 www.albatroscharters.ca

PHOENIX HELI-FLIGHT INC. Paul Spring, President Tel: 780.799.0141 Aircraft Operated: (2) Euro 120, (3) AS350B2, (1) EC 130B4, (1) AS355N, (1) 355NP, (1) 350B3, (1) EC135 PRECISION HELICOPTERS INC. John Carlton, GM Toll Free: 1.877.545.5455 Aircraft Operated: (1) AS350BA, (1) AS350D2

EDMONTON POLICE SERVICE Tel: 780.408.4218 Aircraft Operated: (1) EC120B

REMOTE HELICOPTERS LTD. Jeff Lukan, President Tel: 780.849.2222 Aircraft Operated: (1) AS350B2, (2) AS350BA, (1) Bell 204 –c model, (2) Bell 206, (2) Bell 212, (2) BA, (1) B2, (2) FD2

GEMINI HELICOPTERS INC. Roch Dallaire, President Tel: 780.402.2444 Aircraft Operated: (2) EC 120, (14) R44, (4) AS350, (2) Bell 205

RIDGE ROTORS INC. Hans Nogel, Ops Mgr Toll Free: 1.877.242.4211 Aircraft Operated: (2) B206B2, (1) A Star 350 B2, (2) R44

GREAT SLAVE HELICOPTERS INC. Jeff Denomme, President Todd Johnson, VP of Sales and Marketing Tel: 780.232.2589 Springbank Base Facility, Tel: 403.286.2040 Aircraft Operated: Bell 206B Jet Ranger, Bell 206 Long Ranger, Bell 206L1, Bell 206L3, Bell 206L4, Bell 205, Bell 212, Bell212S, Aster 350 BA, 350B2, 350B3, EC 130B4, BK 117B2, Bell 412EP, Bell 407 & 405

SLAVE LAKE HELICOPTERS LTD. George Kelham, President Debbie Kelham, Owner Tel: 780.849.6666 Aircraft Operated: (4) AS350 B3, (1) Bell 206B-3 SLOAN HELICOPTERS LTD. Troy Sloan, President Tel: 780.849.4456 Toll Free: 1-888-756-2610 or 1-888-SLOAN10 Aircraft Operated: (2) RH44, (1) EC120B, AS350B2

AURORA JET PARTNERS Toll Free: 1.888.797.5387 Fax: 780.453.6057 www.aurorajet.ca CANADIAN NORTH Steve Hankirk, Senior Manager Charters Tel: 403.705.3118 Aircraft Operated: (4) Dash 8, (9) 737-200 Combi, (2) 737-300 ENERJET Dave Lancelot, President/CEO Tel: 403.648.2848 Aircraft Operated: (2) Boeing 737-700NG

AIRCRAFT BROKERAGE JOHN HOPKINSON & ASSOCIATES Andrew Hopkinson Tel: 403.291.9027 Fax: 403.250.2459 Aircraft: Specializing in commercial and corporate aircraft www.hopkinsonassociates.com sales@hopkinsonassociates.com

AIRCRAFT SALES PRAIRIE AIRCRAFT SALES LTD. Andrew Fletcher, President Blair Douglas, Sales Associate Tel: 403.286.4277 Aircraft Operated: (1) Caravan www.Prairieaircraft.com sales@prairieaircraft.com

businessincalgary.com | BUSINESS IN CALGARY December 2013 • 57

Why Business Aviation Matters to Everyone • Aviation

Business aviation does more than build Canada’s place in the world as an export nation. It supports communities here at home. “We have a number of members who are located in, and economically support, smaller Canadian communities,” says Toering. “There are dozens of small and medium sized manufacturing and service companies that use their own aircraft so they do not have to be near a major airport. They are free locate their operations in smaller communities, which offer lower costs, a ready labour pool and quality of life.” Given the positive impact of business aviation on virtually every facet of the Canadian economy and its social wellbeing, it is almost surprising that the stereotypes still persist. “It’s an ongoing battle to get the truth out,” Toering admits. “A big part of the job of the CBAA is to educate governments and the public about what business aviation really is and how it works.” “One of our challenges is to ensure governments understand that business aviation doesn’t need the same regulatory oversight as commercial, scheduled service,” he explains. “There is no comparison – business aviation is safer and more secure. Every passenger is already known, and the safety standards we follow are some of the highest in the business aviation sector. Our environmental footprint is very small and getting smaller by the year. If you were to apply the same regulations on our operators as imposed on

58 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

scheduled commercial airlines, it could be the beginning of the end of Canadian business aviation as we know it.” Yet for all the challenges, business aviation is still making a valuable contribution to Canadians every day. “While we fight misperceptions, we have reality on our side,” Toeing says. “The truth is a powerful tool. No matter what people may think they know about business aviation, the fact is that it is a net contributor to our economy – and the bottom line is worth a thousand stereotypes.” Business aviation may not be for everyone, but you would be surprised at what a difference it could make to your company. To see if business aviation makes economic sense for you, start tracking your travel costs. Do not forget to include the costs of layovers, delays and downtime that can waste thousands of dollars and hours of executive time. Consider your most important routes and destinations. If you frequently travel to locations that have minimal air service, limit your cargo capacity, or force you to take cumbersome and time-wasting connecting flights, point-topoint business aviation may be the solution. “You don’t have to buy a plane to start accessing the business aviation advantage,” Toering concludes. “It’s a flexible tool. You can charter individual flights, share fractional ownership, or lease. The important thing is to realize that business aviation is within your reach and once you’re used it, you’ll never want to go back.” BiC

Aircraft Charter Services Tailored Aircraft Management Programs Aircraft Acquisition Services | Professional | Transparent | Equitable |

Central Aviation Inc. | 403.242.9130

www.centralaviation.ca businessincalgary.com | BUSINESS IN CALGARY December 2013 â&#x20AC;˘ 59

TOC

Page 1 - Eyes Wide Open - With a Narrowing Focus Page 4 - Notes from all Over Page 6 - BOMA Insider

Page 8 - The Skies the Limit with New Builds in Calgary

NEWS WINTER 2013

Eyes Wide Open – With a Narrowing Focus Sandy McNair

n the past six months the amount of office space in Calgary that is under construction has doubled. There are currently 25 office buildings under construction containing 7.9 million square feet of office space. Despite the fact that 56.3 per cent of that new supply has been pre-leased, there is significant pressure on the existing office inventory due to disclosed and undisclosed backfill pressure. Our current best estimate is that there are eight large blocks containing 1.5 million square feet of space that have not yet been disclosed, but will become available as the new buildings are completed.

New Supply Spikes Put Pressure on Existing Office Buildings

Expressed as a percentage of total existing office inventory, Calgary has the highest level of office space under construction, as illustrated in Figure 1.

225 6th Avenue SW, Calgary Q4 2017 – 1,399,600 sq. ft.

300 3rd Avenue SW, Calgary Q2 2015 – 810,987 sq. ft.

620 3rd Avenue SW, Calgary Q1 2017 – 588,324 sq. ft.

Figure 1 % of Total Existing Office Inventory

Vancouver

Edmonton

Calgary

Toronto

Ottawa

Montreal

Under Construction

7.9%

1.1%

11.9%

4.6%

5.7%

2.9%

BOMA Calgary News

If there had been a new supply drought in Calgary, the current spike in construction activity could be viewed as a catch-up in response to pent-up demand…

BOMA Calgary News is a co-publication of BOMA Calgary and Business in Calgary.

Business in Calgary

1025, 101 - 6 Ave. SW, Calgary, AB T2P 3P4 Tel: 403.264.3270 • Fax: 403.264.3276 info@businessincalgary.com www.businessincalgary.com

BOMA Calgary

120, 4954 Richard Road SW, Calgary, AB T3E 6L1 Email: info@boma.ca • Web: www.boma.ca Tel: 403.237.0559 • Fax: 403.266.5876

COMMUNICATIONS COMMITTEE Chair - Leah Stewart, Sizeland Evans Interior Design Bobbi Joan O’Neil, Business in Calgary Giovanni Worsley, MNP LLP Jamie Zachary, Calgary Herald Jay de Nance, Fairfield Commercial Real Estate Kim Bogner, 20 Vic Management Lia Robinson, BOMA Calgary Rita Reid, First Capital Realty Roger Hanks, Skyline Roofing Siobhan Koroll, Calgary Herald

The office space currently under construction has staggered completion dates going out to 2017 (see Figure 2) which will provide the marketplace more time to grow into and absorb the vacant space being left behind as the new buildings are completed and tenants move in. If there had been a new supply drought in Calgary, the current spike in construction activity could be viewed as a catch-up in response to pent-up demand, but there has been very significant growth in Calgary’s office inventory since 2000 as illustrated in Figure 3. The best building managers and their leasing teams achieve superior results relative to their peers throughout the business cycle. As the marketplace experiences some or all of the following – soft demand, increased vacancy, declining leasing velocity, increased supply of new and backfill space from landlords and sub-landlords and reduced rent expectations – not all office buildings and portfolios will experience the same success or pain.

Board of Directors

CHAIR Chris Howard, Avison Young Real Estate CHAIR-ELECT Ken Dixon, ATCO Group SECRETARY TREASURER Chris Nasim, GWL Realty Advisors PAST CHAIR Don Fairgrieve-Park, Bentall Kennedy (Canada) LP PRESIDENT & CSO William G. R. Partridge, CAE, BOMA Calgary

Directors

Fred Edwards, Servpro Cleaning Steve Weston, Brookfield Properties Marjorie Cone, H & R Property Management Ltd. Robert Brazzell, Altus Group Corrine Jackman, Hopewell Real Estate Services Cam Gresko, Cadillac Fairview Dustin Engel, Alberta Infrastructure Richard Morden, Bentall Kennedy (Canada) LP Lee Thiessen, MNP LLP Loy Sullivan, 20 VIC Management

The Building Owners and Managers Association of Calgary publishes BOMA Calgary News quarterly. For advertising rates and information contact Business in Calgary. Publication of advertising should not be deemed as endorsement by BOMA Calgary. The publisher reserves the right in its sole and absolute discretion to reject any advertising at any time submitted by any party. Material contained herein does not necessarily reflect the opinion of BOMA Calgary, its members or its staff.

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Figure 2

Figure 3 % of Total Existing Inventory

Vancouver

Edmonton

Calgary

Toronto

Ottawa

Montreal

Pre 1960

16.2%

9.8%

3.1%

13.0%

3.1%

18.7%

1960 thru 1999

61.9%

78.4%

66.3%

71.0%

77.3%

68.0%

Since 2000

21.9%

11.8%

30.6%

16.0%

19.6%

13.3%

Very rare is the firm or team that has the people and money to do everything they can think of, let alone at a very high level of performance. So the key has been, and will continue to be, focus. Very rare is the firm or team that has the people and money to do everything they can think of, let alone at a very high level of performance. So the key has been, and will continue to be, focus. Focusing your communication initiatives, service refinements and capital budgets on the two or three key items and programs where they will have optimum impact on your tenants’ intention to stay and ideally pay a premium to do so, is essential to success. SANDY MCNAIR IS THE PRESIDENT OF ALTUS INSITE, A DIVISION OF ALTUS GROUP. SINCE 1997 ALTUS INSITE HAS CONDUCTED MORE THAN 1.7 MILLION TENANT SATISFACTION SURVEYS FOR MANY OF CANADA’S LEADING OFFICE BUILDING OWNERS AND MANAGERS. SANDY.MCNAIR@ALTUSINSITE.COM WWW.ALTUSINSITE.COM

President’s Report

Notes from all Over

By William G.R. Partridge, CAE President & Chief Staff Officer

s part of my work here at BOMA I have the good fortune to travel a little. I get to briefly see other cities, and as likely is the case for other travellers, my reference point for comparison is my home city, Calgary. Calgary is a fantastic place and at this stage in my life, I just can’t conceive of living anywhere else. That gets me thinking about some of the complaints I hear about from time to time. In January of this year I travelled to Beijing to give a presentation to the Chinese real estate community on better health and safety practices in buildings. There

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were 600 people in the room. The same topic here at a national commercial real estate conference in October in Halifax drew a mere 20 people. What does that indicate? To be blunt, the Chinese have a hugely serious air quality problem and they need to clean up their act. In Canada, we don’t have the same problems; our population is much less and climatic conditions help disperse the emissions that typically come from cities. After my Beijing visit of less than one week, I was so impacted by the air quality I was coughing for a month! Commercial real estate in Canada, through its standard practices, is way out in front of the curve because of an industry developed environmental certification program, BOMA BESt. BESt is an acronym for Building Environmental Standard. The performance of commercial buildings in Alberta in many areas is well above the national average. This is to the credit of our industry members who subject their buildings to the BOMA BESt program.

Speaking of BOMA BESt, both the federal and the provincial governments are participants in the BOMA BESt program. Conspicuously absent is the City of Calgary which operates many buildings, fire and police stations, office buildings and recreation centres. How well do they perform? Are they up to the industry standard? Ask your councillor to explain.

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Again with BOMA BESt, BOMA, in partnership with the Alberta government, launched a building certification that leads the industry in Canada, and quite possibly the world, as we can’t find anything that is even close. The certificate is awarded to a building which is COR (Certificate of Recognition in health and safety) and which attains a BOMA BESt Level 4 certificate. If you see this certificate in your building you know your property management team are leaders in terms of environmental performance.

We must also recognize that business is important in a community; people need jobs and places to work to earn the income which translates into the lifestyle of this great city. Calgary just held a municipal election. We have a council that will serve for the next four years. I have to confess to a huge amount of disappointment. Not because of the outcome, but more over the lameness of the campaign. No candidates came to my door. No candidates presented me with a flyer outlining their platform or the principles for which they stand. We learned of candidate forums only after they had happened. So how can the councillor claim to represent my views? It’s a serious question. I like to think of an election campaign akin to a job interview. Trouble was, no one showed up for their interview.

The politicos, and to a large extent the media, trumped up the “war” between the city and the development community. To what end? But let’s be real here: businesses don’t vote like residential ratepayers. So who on council will speak for them? I don’t buy the argument that developers “buy” politicians. The voting record of council clearly says otherwise. Let’s be honest about this: developers have a business motivation and respond to what the market wants. So is council fighting the industry or the consumer? Think about it. When businesses are concentrated, generally speaking, in only a few wards in the city, it is quite possible that a ward councillor will not be sympathetic to the needs of business. We must also recognize that business is important in a community; people need jobs and places to work to earn the income which translates into the lifestyle of this great city.

I noted earlier that I had been in Halifax for a national commercial real estate conference. What a lovely place. It’s been around since 1749. There are about 400,000 people in the regional municipality. Like Calgary they have similar problems, albeit perhaps not as acute as Calgary. The layout of the city predates cars so the roads are narrow, but it’s a great walking city, at least in the old part. Not so much when you leave

the waterfront area. Parking is an issue – remember it was laid out before cars. That makes it a challenge to access the downtown. This translates into an abundance of retail vacancies. Point being that there is a relationship between parking, access and business survivability. Sound like Calgary?

I was in Washington, D.C. towards the end of October. It amazed me to see parking offered for $16 per day. Compare that with Calgary where all-day parking can cost $35-$40 per day. Calgary, as noted in a Colliers International survey, has the most expensive parking in North America outside New York City’s Manhattan area. Why? Simply put: supply and demand. Somewhere, sometime ago, the policymakers at city hall must have skipped or ignored Economics 101. If people can’t easily and conveniently access the business district than that district is threatened. Did anyone say Detroit?

I also noted in Washington that there were separated bicycle lanes on virtually every road in the district. The other part of my observation was – no bikes in them! The cyclists I saw – and there were many – were using the roadway. I did note as well, that there were a lot of scooters – Vespa and similar types. But there was not available parking for them; most were chained to parking meters taking up a small portion of the very generous sidewalks. This did not interfere with the movement of pedestrians.

It is interesting to me as an urbanist to observe what’s in place in other cities. In some way these experiences are inspiration to think of ways to make Calgary an even better city. But then reality sets in and I realize that some things just don’t make good sense in Calgary and we shouldn’t do them here. But that doesn’t mean Calgary is any less of a great city.

BOMA Insider

Laura Newcombe, GWL Realty Advisors Inc. receives the Provincial EHS Certificate for Gulf Canada Square, Calgary, from Minister Hancock (L) with Lloyd Suchet (R), BOMA Calgary.

Chris Howard, Chair, presents the BOMA BESt Level 3 certificate for Bow Valley Square to David Simpson and Jared Hagen, Oxford Properties Group.

Chris Howard, Chair, with Mayor Naheed Nenshi at the BOMA September Luncheon.

The

2013-2014

BOMA Building Guide

Bill Boris, Edon Properties Inc. (Edon Management) receives the Provincial EHS Certificate for Red Deer Provincial Building and Rocky Mountain House Provincial Building. Lisa Cheong-Stevens and Janne Kneller of Bentall Kennedy (Canada) LP accept the BOMA BESt Level 1 certificate for Telus House.

now available!

Request your copies at

info@boma.ca or 403.237.0559 Rob Overbeck, Bentall Kennedy Retail receives the Provincial EHS Certificate for Bower Place, Red Deer.

The FCR Management Services team accepts the BOMA BESt Level 1 certificates for London Place West and Cranston Market.

Golf Classic Co-Title Sponsor

Keri Cormier, Bentall Kennedy (Canada) LP receives the Provincial EHS Certificate for Jamieson Place, Calgary.

Fully integrated tenant solutions The BOMA staff team at the Fall Mixer (L-R): Lloyd Suchet, Lia Robinson, Ashley Gallagher, Aydan Aslan, Liz Krill, Bill Partridge.

Calgary Courts Centre achieves BOMA BESt Level 3, accepted by Alberta Infrastructure and SNC Lavalin O&M.

The Dundee Realty Management Corp. team accepts the BOMA BESt Level 2 certificate for 510 Fifth Street SW, and Level 1 for Rocky Mountain Plaza, Braithwaite Boyle Centre and 3115 12 Street NE.

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www.dundeerealty.com Or contact us at: 403.212.7114 Congratulations to Bentall Kennedy (Canada) LP for their BOMA Canada TOBY Award (100,000 – 249,000 SQ FT category) for Calgary Board of Education Tower!

Nadine Murphy, Bentall Kennedy (Canada) LP accepts the TOBY Award at BOMEX in Halifax, N.S.

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By David Parker

The Sky’s the Limit with New Builds in Calgary

t doesn’t seem that long ago that we were worrying about who would fill the holes vacated by Encana when it moved into The Bow tower, but the empty spaces it left in a number of downtown office buildings were quickly gobbled up. And it says a lot for this city’s position as a driver of the Canadian economy that despite that legitimate concern, we continue to build and build. Downtown office, suburban office, light industrial and warehousing, retail and several hotels – at last. There is obviously a real need for more hotels in the core. We are branded with the highest parking rates and we must be close to the top in hotel room pricing.

I like the recently opened Elan boutique hotel near 11th Street on 16th Avenue S.W. which is a quick Car2Go to downtown. New Urban is renovating an older tower into the 124-room Park Seville on 12th Avenue S.W. across from Central Memorial Park and will build a 200-room Marriott Residence Club Sport Hotel and Fitness Centre on the corner of Macleod Trail at 12th Avenue S.E. And SilverBirch Resorts and Hotels has announced it will add another 360 rooms to the inner-city inventory with its Residence Inns by Marriott, plus conference centre, on the site of the former Alberta Boot plant at 10th Avenue and 5th Street S.W. We certainly need more rooms in the northwest where despite having a large residential population

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I like the recently opened Elan boutique hotel near 11th Street on 16th Avenue S.W. which is a quick Car2Go to downtown. The recently opened Hotel Elan.

that boasts the university and two hospitals that must cater to a lot of visitors, we now only have Hotel Alma on the university grounds and a few properties in Motel Village. Two Marriotts are under construction to serve the Seton district around the new South Health Campus, but there will be real competition for business when planned new hotels open in and around the airport. A 300-room hotel is being built adjacent to the new international terminal and another is slated for the northwest area of the airport. Itâ&#x20AC;&#x2122;s hard to keep up with the rest, but a Best Western Hotel and Radisson

Hotel and Conference Centre have opened, a Hilton and a Hampton Inn are on the books, a new hotel will be built on the Melcor development on the west side of Deerfoot Trail just to the south of Country Hills Blvd., and commitments have been made for six hotels on the Enright Capital development at the corner of Deerfoot Trail and Airport Trail. These surround three buildings providing 360,000 square feet of prime suburban office space. Ever-worsening commutes into the downtown core must have an effect on decisions to relocate to areas where traffic congestion doesnâ&#x20AC;&#x2122;t give a bad start to

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Centron’s Centre 10 office tower

I like the look of Centron’s Centre 10 office tower that is still under construction while 90 per cent leased. It will soon face across to Place 10, two towers adding another 616,500 square feet of prime office, located in the Beltline. an employee’s day – we have already noted the planned exit of Imperial Oil to the attractive Quarry Park campus. Traffic and parking must be on the agenda for the new council and I don’t see cycling into work from Tuscany as an answer, no matter how much money is spent trying to induce cycling to the office. Yet office construction in the core continues to carry on at a feverish pace. I worry a little at the future of The Bow when Cenovus moves employees into the Brookfield tower across from the Bay, but the second tower of Eighth Avenue Place is leased, and in Eau Claire both Oxford’s new towers and Cadillac Fairview’s new tower — where we hope to see a neighbouring highrise hotel — are attracting prime corporate tenants. Then I like the look of Centron’s Centre 10 office tower that is still under construction while 90 per cent leased. It will soon face across to Place 10, two towers adding another 616,500 square feet of prime office, located in the beltline yet just a short block from Eighth Avenue Place and The CORE shopping. Centron always builds on spec; around one million square feet on 10th Avenue is indicative of its confidence in this city. • 10

By Mary Savage

Ron Kellam and Wayne Berg. Photo by Mary Savage.

Contributing to Calgary’s Growth for 30 Years

or the past three decades, Kellam Berg Engineering & Surveys Ltd. has helped to shape Calgary’s iconic skyline – from downtown highrises and residential communities to commercial and industrial business parks. In a word or two, they are ‘unequivocally synonymous’ with the city’s planning, growth and development – bringing innovative solutions to otherwise complex projects.

Originally, the company emerged from a partnership that was formed in 1976 by Ron Kellam, Wayne Berg and Brian Renton, as the three principals. In 1983, Renton retired while Kellam and Berg retained the partnership, but changed the name to more accurately reflect who they are and the services they provide. Both Kellam and Berg brought decades of experience to the business and combined, the two men created a dynamic team.

Kellam Berg | 30th Anniversary | 1

“…we have grown and expanded – doing complex projects including commercial and industrial developments as well as downtown projects.” ~ Ron Kellam Kellam’s direct involvement in subdivisions and urban development has garnered extensive experience in planning and approval procurement, design, construction and land survey, project management and coordination, development agreement negotiations, contract administration and supervision/inspection of construction. Berg’s background provides four decades of expertise and management in both field and office legal survey, processing and registering complex condominium and subdivision plans. And as it relates to the significant projects that have shaped Calgary’s development, there isn’t much that has bypassed the Kellam Berg office – from the early days of staking residential lots to defining strata titles on downtown skyscrapers. “We provide a total package that combines civil engineering, planning, condominium planning, surveys, legal agreements and we process all of this through city hall,” remarks Kellam, president and principal. “Over the decades and as we’ve grown the business, most of the people we used to work with at city hall and the other consultants have retired, so we are like the old dogs in the neighbourhood now … and we carry a substantial history

when it comes to the development in this city,” he continues. When the economy turned in 2008, it was the third time Kellam Berg had witnessed – and survived – a downturn. They had learned a thing or two during the recession in the early 1980s – which by Kellam’s recollection was much worse than 2008. “We learned about the importance of diversification in the early 1980s. We went from 65 employees to six – overnight,” says Kellam. “During that time, we were very focused on a specific core business. Since that time, we have grown and expanded – doing complex projects including commercial and industrial developments as well as downtown projects.” Looking back, the firm’s success is largely attributed to how both Kellam and Berg embarked on their careers – givgiv ing them the foundation and expertise necessary to succeed. “When we graduated from university, we both worked in the field – we weren’t hired as designers,” says Berg, vicepresident and principal. “We worked in the field as surveyors for almost two decades and we did the survey work ourour selves. We know what’s involved, the skills that are required and we know what a drawing has to look like in order to go out into the field and build it.”

Kellam Berg | 30th Anniversary | 2

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Over the past five years, Kellam Berg has been involved with the Keynote project, the development around Eau Claire, Stampede Station, First Canadian Centre (FCC) and The Bow.

The Keynote development on 11 Ave S.E.

Defining Property Lines – In Thin Air Kellam Berg has been a longtime front-runner as the company to call when creating strata titles on complicated downtown projects. “We lead the industry with strata title solutions and the combination of condominium solutions,” says Berg. “Stampede Station was the first strata title we completed and over the years, we have received calls from coast to coast regarding the strata titles process. Today we look after about 80 per cent of these projects in Calgary.”

When the economy started to slow down five years ago, it was a ‘bump in the road’ for the firm. “At the time, the majority of our work was located downtown which was a big shift for us as we had very few single-family projects underway,” notes Kellam. “And we have continued to work in the core on long-term projects.” Over the past five years, Kellam Berg has been involved with the Keynote project, the development around Eau Claire, Stampede Station, First Canadian Centre (FCC) and The Bow. They are also involved with Eighth Avenue Place and once completed, it will offer over two million square feet of commercial office space. CONGRATULATIONS ON ! 30 YEARS OF DESIGN EXELLENCE

Congratulations on your 30th Anniversary and thank you for your contribution to the success of the Keynote Urban Village

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Congratulations to Kellam Berg on their 30th anniversary

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Recently they were selected as the civil consultants for Brookfield’s latest project, Brookfield Place Calgary. The development boasts 2.4 million sq.ft. constructing the tallest building in western Canada.

Brookfield Place Calgary. Photo credit: Brookfield Office Properties.

Recently they were selected as the civil consultants for Brookfield’s latest project, Brookfield Place Calgary. The development boasts 2.4 million square feet constructing the tallest building in Western Canada. And they are also busy with the redevelopment of Palliser Square – a twin tower project reaching 26 storeys high that

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will flank the Calgary Tower on either side. The majority of these redevelopment (highrise) projects require complex strata titles that call for clearly defined property boundaries that run both vertically and horihori zontally. “The property lines on a single-family house are vertical and run from heaven to hell, but the strata titles run both vertically and horizontally,” says Kellam. To simplify the concept of strata titles, Kellam explains these titles are akin to a layered cake. “You have a title for the bottom (parkade), a title for the filling in between the layers (podium/street level), another title for the top layer (office towers) and a title for the icing,” he states. “There are ‘fee-simple’ titles versus condominium titles, bare-land condominium titles or unit titles,” he adds. “Strata titles are an ownership that’s similar to the ownership you have when you purchase a house, but the lot is described in three dimension to include length, width and height, and a strata title is usually capped off at a particular height,” adds Kellam. As an example of this complicated process, the property lines for The Bow illustrate the complexities involved with

Kellam Berg | 30th Anniversary | 6

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Congratulations, Kellam Berg on 30 years! We wish you many more years of success. Kellam Berg | 30th Anniversary | 7

Congratulations to Ron Kellam of Kellam Berg on this 30 year milestone! We wish you many more years of success in the industry.

…the property lines for The Bow illustrate the complexities involved with these skyscrapers: parkades, city roads, retail shops at street level and the office towers above. these skyscrapers: parkades, city roads, retail shops at street level and the office towers above. “The city wanted to retain ownership of 6th Avenue, so there’s a property line between the public road and the parkade below, and another property line below the parkade. The city owns the property above and below the parkade, but The Bow owns the parkade,” says Kellam. Eighth Avenue Place (formerly Penny Lane) encompasses the entire block with the exception of the Shaw building. The premier twin-tower office complex is owned by Ivanhoe Cambridge, AIMCo and Matco Investments, and the redevelredevel The Bow, looking east down 6th Avenue S.E.

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Kellam Berg | 30th Anniversary | 8

Eighth Avenue Place (formerly Penny Lane) encompasses the entire block with the exception of the Shaw building…and the redevelopment will consist of an underground parkade, a podium level and two towers. opment will consist of an underground parkade, a podium level and two towers. “The original plans called for the development of the parkade, podium and first tower, but the developer wasn’t sure when construction on the second tower would get underway, so how do you define all the strata titles, who owns them and how do you ensure there will be sufficient parking for the second tower?” asserts Berg. The solution: create four individual titles. Each portion has a separate title – the parkade, the podium and a separate title for each tower. To address the parking needs for the second tower, Kellam Berg came up with another ‘simple’ solution. “If you condominimize all the parking stalls in the parkade, the second tower ends up owning all the unit titles in their building, so they have a right to a certain amount of parking in the parkade,” adds Berg. “This is Eighth Avenue Place. Rendering by Studio amd.

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Cedarglen Homes would like to congratulate Kellam Berg Engineering & Surveys Ltd. on their 30th Anniversary. We look forward to many more years of building Calgary communities

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Kellam Berg | 30th Anniversary | 9

a simple example of a very complex approach to creating multiple titles on one lot.” As the owners have observed, there are other companies that can do this same type of work, but Kellam Berg knows how to integrate all the components: financing, servicing, queries of the city planning department and understanding the ECR (easements, caveats and restrictions covenants). “These are all legal caveats that speak mostly to fire access in the event there’s a fire because legally, there needs to be an easement right of way when you’re building multiple towers. The ECR agreements are in place because the lawyers have to protect their clients,” notes Kellam. Moving around the downtown core where the business of strata titles are typically found, Kellam Berg has carved out a well-respected name for itself among these highrise towers, however their scope of services reaches well beyond the borders of a skyscraper.

Accessing the Industrial and Commercial Sectors When Kellam Berg was awarded the position of managing consultant for the development of the infrastructure and legal survey for the Deerfoot Meadows project, it proved to be a significant contract that opened doors. “It gave us provincial exposure in terms of dealing with access to highways and interchanges, and ultimately that project led to our involvement with CrossIron Mills shopping centre,” explains Kellam. “Our company obtained the approval for the interchange at CrossIron Mills where it had not been considered previously. And in both cases – Deerfoot Meadows and CrossIron Mills – we worked with all parties and offered interchange and transportation solutions that had not been previously considered,” he asserts. Kellam Berg is associated with the development of largescale industrial and commercial projects that involve hundreds Congratulations to the Kellam Berg team on reaching their 30th Anniversary milestone. Kellam Berg Engineering and Surveys has provided services on many projects that Lawson Projects has managed over the years and we appreciate their efforts.

Cross Iron Mills shopping centre

of acres – on any given day. “Currently there are about 300 acres underway in Balzac, another 800 acres at StoneGate, an additional quarter section with a large homebuilder and a few smaller projects that are on-going,” notes Berg. For the past decade, Kellam Berg has been involved with the Balzac development and their initial involvement included planning, road access, grading and infrastructure issues for the CrossIron Mills shopping centre. Ten years later, they are still on site and have shifted their focus to the racetrack that sits just east of the shopping centre. “It was originally a superior one-mile track that’s been underway for the last seven years,” says Kellam. “The original plans for the racetrack called for a dual track, but

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Kellam Berg | 30th Anniversary | 10

For the past decade, Kellam Berg has been involved with the Balzac development and their initial involvement included planning, road access, grading and infrastructure issues for the Cross Iron Mills shopping centre.

modifications had to be made given the space limitations, and that meant we had to come up with a creative solution. We had to design a track that would handle most of the races and fit on the remaining downsized property.” The new track design measures five-and-a-half furlongs – slightly longer than the track at Northlands and Stampede Park. However the track can accommodate eight and nine furlong races, plus the quarter-horse races. The track also includes barns and a maintenance building located at the south end along with parking at the north end. “We’ve designed the track to accommodate about 95 per cent of the desired races – it’s a very customized track,” adds Kellam.

Kellam Berg is also working on the development of ‘StoneGate,’ an industrial and commercial development that’s being overseen by WAM Development Group (Western Asset Management) and is located about four kilometres south of CrossIron Mills shopping centre. This site will see future development that’s a mixture of retail, suburban office and warehousing.

Working with Homebuilders – For Three Decades Kellam Berg has always been involved in the singlefamily homes sector and started working with smaller homebuilders during the 1980s. “We looked at that portion of the business and made the decision to grow our market share,” adds Kellam.

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Kellam Berg | 30th Anniversary | 11

“We have many long-term relationships and although they have evolved over the decades, they are still very strong.” ~ Ron Kellam Over the years, Kellam Berg has worked on multi-family projects and assisted the builders with site planning, land use and development permits. “During the 1970s, we were known as the ‘Condo Kings’ because all we did was multi-family development. Since that time, we have helped develop residential communities throughout Calgary and the surrounding regions,” he says. “And this growth has helped to stabilize the company during the economic peaks and valleys,” he continues. As an example, the development of Douglasdale was a significant project for Kellam Berg and it paved the way for other largescale opportunities. “For Douglasdale, we looked after the planning and engineering of the subdivision, and 20 years later we’ve watched it grow. We take great satisfaction in seeing a nice neighbourhood created,” Kellam comments.

30 Years Later… In a day and age where the business world seems to move faster and faster each year, there are some things that have remained the same. “In 30 years, our relationships with the contractors and homebuilders hasn’t changed,” observes Kellam. “We have many long-term relationships and although they have evolved over the decades, they are still very strong.” As Kellam Berg celebrates their 30th anniversary, they would like to extend a sincere note of gratitude to their customers, business partners, suppliers and employees for making the last three decades so successful. “Everyone has contributed to our growth and they have all played an important role in helping to shape Calgary’s skyline and vibrant communities,” Kellam adds with a smile. •

www.kellamberg.com Office (403) 640-0900 | 5800 - 1A Street S.W., Calgary, AB, T2H 0G1

Kellam Berg | 30th Anniversary | 12

An Iron Will: Empire Iron Works Ltd. Stands Strong for Over 50 Years By Nerissa McNaughton

owering above the famed Stephen Avenue in Calgary are rows of iron “trees.” In addition to adding an element of art and design to the famous walk, the “trees” do double duty by reducing wind gusts between the buildings. It is clear that these beautiful, winding structures required a great deal of creativity, precision, and expertise to create – but thankfully Empire Iron Works Ltd. has creativity, precision and expertise in abundance; and they are the masterminds behind Stephen Avenue’s iron trees. Although Empire Iron Works Ltd. has worked on some of Calgary’s most iconic structures, their story starts two provinces to the east in Winnipeg. Four German gentlemen, Erich Rode, Konrad Messer, Bill Rolke and Arno Swirijuk, opened Empire Iron in 1958 as an ornamental iron company. While the head office remains in Winnipeg, the Edmonton office (and Wabamun fabrication shop) opened in the late ’70s. Today the company is no longer a partnership, but owned by a publically traded company.

Empire Iron Works Ltd. | 50 Years | 1

2 | Empire Iron Works Ltd. | 50 Years

These days Empire Iron operates as a structural and miscellaneous steel fabrication company providing services for the commercial, industrial and institutional sectors, but they are not far from their ornamental roots. “We have tended over the years to focus on specialized projects; things others don’t take on,” explained Andy Boelee, general manager. “Like the Art Gallery of Alberta,” said Jeremy Spelsberg, production manager, continuing the thread of his co-worker’s train of thought. “You don’t get to see the steel, but we did the structure.” To create the look, special equipment and techniques were used. Checks and cross checks were relentless as positions had to be exact. “All the structure had to be matched up with the glazing etc.,” said Boelee. The gallery is just one of Empire Iron’s impressive projects. They have also worked on the Mazankowski Alberta Heart Institute at the University of Alberta, the Edmonton International Airport, Vancouver Airport’s international terminal, Meadows Community Recreation Center, modules for the Mildred Lake mine replacement project in Fort McMurray, Calgary’s Bankers Hall, Target’s regional distribution center in Balzac, and the teepee structure at Blackfoot Crossing. It’s not all work and no play for Empire Iron, however. This year marked the 25th anniversary of their golf tournament – a tournament where they show their customer and vendor appreciation. The tournament also doubles as a charity event. While many charities have benefitted from Empire Iron’s generosity, the Firefighters Burn Treatment Society has been the sponsored charity for the past three years. Vendors donate items that are sold in a silent auction or raffled off as prizes. Staff, along with their friends, family and previous employees volunteer their time. The company covers the cost of golf and

Guenter Nissen

mpire Iron’s longest running employee is Guenter Nissen, who has been with the company for 48 years. Nissen, who started and has retained his position as a fitter, started with the company in Winnipeg and relocated to Edmonton as the company branched out. “It will be a huge loss when he decides to retire,” said Boelee. Other long-running employees include sales and engineering manager Winner Wu with 12 years of service, shop superintendent Keith Black with 14 years and detailing manager Trevor Hobbs with an impressive 30 years. Empire Iron Works Ltd. extends their deep appreciation to all of their staff, contractors, and clients.

the meal for all the participants so that 100 per cent of the proceeds and donations can go the charity. “The golf has actually become secondary,” chuckled Spelsberg as he noted the $20,000 the tournament raised this year. The funds are earmarked for the Society’s burn camp. The camp costs approximately $65,000 a year to operate. The money recently raised by Empire Iron will cover nearly a third of the operating costs for one year. Demonstrating an ability to be impressive both inside and outside of the organization, Empire Iron is renowned for attracting and retaining top talent. Spelsberg has been with Empire for 14 years, having started as part of a co-op program. “I came here because I wanted to be involved in building things,” said Spelsberg. I saw a posting at the Northern Alberta Institute of Technology (NAIT) and I chased it. It was one of the few postings I was very interested in. By hard work and a lot of fun, I’m still here.” Boelee is a relative newcomer at 10 months, but he could not resist the draw of the company’s reputation and challenge of the work. “What really excited me was the chance to be involved in the overall job,” said the personable manager who previously ran his own business as a detailer in the steel industry. “This gives me the opportunity to be immersed in the entire steel project.” The dedicated staff has access to some amazing technology that they use to get the job done right each and every time. For example, Tekla Structures. Tekla Structures is a software program that allows Empire Iron to offer in-house 3D modeling. The program builds an

Demonstrating an ability to be impressive both inside and outside of the organization, Empire Iron is renowned for attracting and retaining top talent.

The dedicated staff has access to some amazing technology that they use to get the job done right each and every time. For example, Tekla Structures. Empire Iron Works Ltd. | 50 Years | 3

What sets them apart is their expert project management, accuracy of fabrication, accuracy of shop drawings, timely delivery, problem solving skills, qualified field personnel and the ability to handle complex projects with confidence.

accurate model of a project in 3D, then proceeds to create fabrication and erection drawings from the model. It also provides information for the shop machinery to cut, cope and drill. “It virtually eliminates the mathematical errors seen in old style detailing,” explained Boelee. “It’s a very accurate detailing system,” Spelsberg agreed. “It allows the user to see the finished product and identify any design errors, clashes or dimensional discrepancies.” The benefit to the client is that most, if not all, the problems are solved in the model prior to the steel ever getting to site, so the time frame to complete the project is greatly reduced.

In the end, that’s what it’s really all about for Empire Iron Works Ltd. – pleasing the customers. What sets them apart is their expert project management, accuracy of fabrication, accuracy of shop drawings, timely delivery, problem solving skills, qualified field personnel and the ability to handle complex projects with confidence. Add to this excellent quality assurance and safety programs that “gives customers confidence that our document processing is highly accurate and our work will be completed in a safe manner,” along with Empire Iron’s numerous industry awards, and it is easy to see why companies that need expertise in the field of creative steel readily turn to Empire Iron. Empire Iron Works Ltd. has been standing strong for over 50 years on a foundation of excellence in the steel fabrication industry. The next 50 years look to be just as promising for this unique company.

(780) 447-4650 • 21104 - 107 AVENUE, EDMONTON, ALBERTA T5S 1X2 www.empireiron.com 4 | Empire Iron Works Ltd. | 50 Years

Years Strong By Mary Savage

“We don’t want satisfied customers … we want happy customers.” ~ Darin Pound, third-generation owner McArthur Fine Furniture and Interior Design

hen Darin and Robert Pound sat down to talk about their family business, it was in the office that had once been their grandfather’s, Ernest (Ernie) Sissons. In 1961, Ernie bought a small furniture company from Gerry McArthur and laid the foundation for what it has become today: McArthur Fine Furniture and Interior Design. Seventy-five years later, Darin and Robert are third-generation owners – they purchased the business from their mother. And as they talk about McArthur’s, an undercurrent of excitement fills the office. They are passionate, focused and hard working – and they are determined to operate with the same ‘standards of excellence’ that their grandfather and parents possessed. As the oldest, independent family-run furniture businesses in Calgary, it is a proud accomplishment to see the third generation holding the reins. Transitioning a family business to

Robert and Darin Pound, third-generation owners of McArthur Fine Furniture. Photo by Mary Savage.

McArthur Fine Furniture | 75th Anniversary

Robert and Darin in their Calgary location. Photo by Ewan Nicholson Photography.

the second generation has a success rate of about 30 per cent, and when that same business is transitioned to the third generation, only nine per cent succeed. Darin and Robert are young, ambitious and driven, and as the astute businessmen reflect on the family operation, they feel as though they’ve been involved with McArthur’s for a lifetime – and perhaps this has contributed to their success. “We grew up around the business – it’s never really felt like we’ve been away from it,” says Robert Pound, general manager, Calgary store. In 1980, when Sarcee Trail marked the southwest edge of town, Ernie and his wife Caroline built the massive twostorey Georgian-style building that spoke to their love of ‘grand old architecture.’ At the time, Darin was four and Robert was two, and their earliest memories recall the carefree days of playing ‘hide-and-seek’ in their grandparent’s larger-than-life store. After high school, both Darin and Robert attended postsecondary education. Darin pursued his carpenter’s ticket and then enrolled at ACAD – combining his two passions: wood and art. Robert earned his degree in public relations and after working in their respective industries for several years, both men eventually found their way back to the family business. By the early 2000s, the economy was on an upswing and business was strong. Their mother, Theresa (Sissons) Pound, had just opened a new store in Airdrie along with running the Baby Boutique in Okotoks – and they needed some help.

“We could have continued with our careers or returned to a business that we knew and loved,” remarks Robert. “To contribute to the business and execute our ideas was an exciting proposition. Both Darin and I had been away from it for several years and coming back, we looked at it with new eyes.” However, shortly after taking over the business, the economy took a nosedive and 2008 is a year the brothers will never forget. “We took over the company on the brink of the recession. Our mother had just opened the new store in Airdrie when they handed over the keys … and she said to us, ‘if you can survive the recession, then everything else should be a little easier’ and we learned how to survive … even though it felt like trial-by-fire some days,” recalls Robert. It’s been nearly a decade since the brothers returned to the company full time and although many things have changed, there are a few things that remain the same. “Our level of service has never changed and that’s always ‘priority one.’ We are very proud of what we sell and we want the customers to be proud of what they’ve purchased. Our customer service mantra is simple: we will take care of you – period. And in 75 years, that has never changed,” says Darin Pound, general manager, Airdrie store. “We have third-generation customers: their grandparents bought from our grandparents, their parents purchased from our mother and now the third generation is purchasing from us,” notes Darin. “We like to think our name stands for quality and that our customers share this mentality, but we are much larger than

McArthur Fine Furniture | 75th Anniversary

“Our customer service mantra is simple: we will take care of you – period. And in 75 years, that has never changed.” ~ Darin Pound just a furniture store,” adds Robert. “We understand the different phases of a customer’s life cycle – from being newly married and starting a family to empty nesters. Regardless of their budget, we strive to offer a merchandising mix of ‘good, better, best’ and it’s easily incorporated into their lifestyle and budget.” But McArthur’s is also a ‘design house’ wherein you will find in-house interior designers ready to assist with the selection of styles, textures, colours and sizing. McArthur’s provides a comprehensive palette of different styles, trends and looks, but it also reflects a range of price points too. As Robert has observed, furniture trends and styles are always changing – it’s a fashion business. “All of the things going on in the world influence furniture and we carry over 50 vendors, but we only showcase about one per cent of what’s actually available,” he notes. “There is so much available to our customers – thus being a design house – so when a customer conveys a specific look, we make that happen.” For McArthur’s to be a leader in quality furnishings, it means ensuring their best sellers are on the floor. “We are ‘catering to demand’ and people want to see, touch and feel the furniture. There are numerous finishing options – fabric, leather, wood … you name it. As well you can customize the height and size,” adds Darin. “We encourage our customers to let their imaginations run wild and then we help define their ideas.” For Calgarians, there is a greater emphasis on transitional to contemporary designs and many customers want a younger and fresher look. McArthur’s is finding success with traditional forms that offer a transitional design – the legs and arms are a little straighter and it’s a cleaner look, but it’s steeped in traditional design. “At the turn of the century when mission furniture first hit the scene, it was considered contemporary – for its time. It’s very sleek and its foundations are rooted in contemporary design, but it’s always changing and that’s also very exciting,” says Robert. “Years ago, customers needed to be educated, but today our customers are very savvy. They have found the merchandise in magazines, clicked on the web pages and they know what they want,” he continues. “We have moved away from being the purveyor of knowledge – now we are reaffirming, educating a bit more, filling in the gaps and our job is to be more of an advocate for the consumer.” In turn, one of the strongest traits you will find among McArthur’s salespeople is the ability to listen. “It’s understanding how the customer lives – and that’s our job. The

customers are far more active, so the job of sales is far more important today than ever before,” adds Darin. “When a customer purchases a sofa, it becomes a part of that person’s home. They purchase the sofa because they love it and when that customer is ready to buy again, they are not going to think about the sofa, they are going to recall the experience – and that’s what pulls them back. We sell quality furnishings, but more than that it’s the service we provide,” Darin notes. And that level of service is something that both Robert and Darin are very proud of – they strive to be service leaders with their customers. “What makes us different?” asks Darin. “It’s called ‘Selling 101’ which means you take care of your customers,” he continues. “Products come and go, but the foundation of our business is our compass. It may sound old and tired, but it’s truly about the relationships you build with your customers and our customers have peace of mind because they know they will be looked after – and that’s what matters.” And as Robert notes, the level of customer service goes hand-in-hand with the job they do every day. “We are turning someone’s house into a home and that’s pretty cool. With the experience and skill set we provide, we are doing something that’s profoundly unique and that has to be taken with care,” he asserts. “We are helping people create a space that is comfortable and relaxing, but it’s also a space where they are going to raise a family and have all these significant events – and we have to cherish the opportunity to help them. And when we talk about being a leader in Western Canada, it’s this philosophy that is going to help us get there,” he adds. Looking forward, both Darin and Robert have big dreams and as they so eloquently observed, you have to have a ‘great big goal’ in order to continually grow. “Our goal is to be the western Canadian leader, even if that goal doesn’t feel attainable today – it’s still on the horizon,” says Robert with a smile. As McArthur Fine Furniture and Interior Design celebrates their 75th anniversary, they would like to take a moment to extend a note of gratitude to all the customers, employees, business partners and the community at large who has helped them achieve this milestone. “We’ve been very lucky to have worked with so many great people! We have inherited some great relationships and we have worked hard to cultivate new ones – and we are proud of all those relationships,” adds Darin with a hint of excitement. •

McArthur Fine Furniture | 75th Anniversary

67 Glenbrook Place SW, Calgary 403-246-6266

Years

141 Gateway Dr. NE, Airdrie 403-960-1030

mcarthurfurniture.com

www.hurstconstruction.ca

Proud to have constructed your 11 Avenue facility after the fire, and now the Airdrie sales and distribution center!

Congratulations to McArthur Fine Furniture on 75 Years of success!

Congratulations on 75 years!

200, 2107 Sirocco Drive SW, Calgary AB T3H 5P1 403.229.0947 â&#x20AC;˘ whaag@telus.net

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McArthur Fine Furniture | 75th Anniversary

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businessincalgary.com | BUSINESS IN CALGARY December 2013 • 91

Meetings, Resorts and Retreats

Conferences Events and Trade Shows Corporate Retreats

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92 â&#x20AC;˘ December 2013 BUSINESS IN CALGARY | businessincalgary.com

DECEMBER 2013

Creating

Impact and Value

for Business and the Entire Community

hat a year! A 100-year flood, a huge move to a new headquarters, a period of political change in Canada and the United States that has impacted our economy and market access for energy products, and through it all the Calgary Chamber has continued to make the connections that help Calgary businesses be even more successful. This year the Chamber continued its great work in helping make our members’ businesses more successful. We helped members make new business connections, provided them with new ideas, tools and innovative solutions, and worked with government to improve the business environment by removing roadblocks identified by our membership. The Chamber also continued its transformation; stepping beyond the boundaries of what most people think a Chamber should be or do, in order to remain relevant to the needs of Calgary’s business community. We are committed to being the organization that businesses turn to in order to grow and overcome their toughest challenges.

Flood Recovery This year many businesses found those challenges more difficult with the southern Alberta floods in June. Dozens of businesses were directly affected through damages to their operations, costs to repair their facilities and replace equipment, and the loss of productivity and sales. In addition, thousands of other small businesses were affected by days of lost productivity, traffic and sales. To get businesses up and running as quickly as possible and encourage the community to support their local economy the Calgary Chamber worked with Calgary Economic Development, the Government of Alberta and other partners to create the Calgary Business Recovery Task Force. The work of the Chamber and task force led to an allday Business Flood Recovery Expo attended by 250 affected businesses from across southern Alberta that received advice, and learned about aid and resources available to them.

Moving Up The Calgary Chamber continued its transformation this year, not just figuratively but also physically. After moving out of its iconic building and into the historic Burns Building across from city hall, the Chamber moved from its temporary third-floor offices to its new permanent office space on the sixth floor. This new and modern workspace truly reflects the new and modern Calgary Chamber. One thing we are pleased to bring back from our old space is the ability for members to rent meeting space, starting in January 2014. Visit CalgaryChamber.com/MeetingRooms for more details.

Meaningful Connections Our 7:15 a.m. breakfast networking events continue to be a staple, while also expanding to locations outside of the downtown core and evolving through new volunteer opportunities that provide better exposure to our members. For those who aren’t early risers and prefer a relaxed format, our Business After Hours took place at exciting venues throughout the year such as Jones New York, Canada’s Sports Hall of Fame and Purdy’s Chocolatier. Learn more at CalgaryChamber.com/interact/member-exchange. Despite the floods we once again held our Play with the Presidents golf tournament thanks to the generous support of Rogers, Priddis Greens and our other sponsors. Access to Calgary’s top business executives proved priceless for those who participated. As always the member services team has been working to get to know members better in order to effectively deliver the right type of value to membership. Find out what we can do for you at CalgaryChamber.com/Join.

businessincalgary.com | BUSINESS IN CALGARY December 2013 • 93

Influence 2013 Board of

Directors Executive Joe Lougheed – Chair

Dave Sprague – Immediate Past Chair Leah Lawrence – Chair Elect

The Chamber continues to be the preferred partner for municipal, provincial and federal politicians when they need to connect with Calgary’s business community. This year we hosted Premier Alison Redford, Deputy Premier Thomas Lukaszuk, Minister of Municipal Affairs Doug Griffiths, Minister of Finance Doug Horner, Minister of International and Intergovernmental Relations Cal Dallas, Minister of Aboriginal Relations Robin Campbell, Minister of State for Small Business and Tourism Maxime Bernier, Minister of State for Finance Ted Menzies, Canadian ambassador to China Guy Saint-Jacques, NDP leader Thomas Mulcair and Ontario Premier Kathleen Wynne. Join us on December 4 to hear Mayor Naheed Nenshi give his first address to the business community since his re-election at CalgaryChamber.com/Nenshi.

Rob Hawley – 2nd Vice Chair Denis Painchaud – Vice Chair, Finance Adam Legge – President and CEO Directors David Allen Bill Brunton Eva Friesen Guy Huntingford Rob Lennard Dilan Perera Linda Shea Paul Waddell Management Adam Legge – President and CEO Michael Andriescu – Director of Finance and Administration Kim Koss – Vice President, Business Development Scott Crockatt – Director of Marketing and Communications Rebecca Wood – Member Services Manager Justin Smith – Director of Policy, Research and Government Relations Leading Business magazine is a co-publication of the Calgary Chamber and Business in Calgary Calgary Chamber 600, 237 8th Avenue S.E. Calgary, Alberta T2G 5C3 Phone: (403) 750-0400 Fax: (403) 266-3413 calgarychamber.com

As part of Canada’s energy capital, the Calgary Chamber is committed to being the conduit for thought-provoking, engaging and informative dialogue regarding this vital sector of our economy. From commodity prices and market access to foreign takeover rules and labour shortages, we will continue to be the place to come for those who want to speak to Alberta’s energy business. With that in mind, last month we brought together the former United States energy secretary and Nobel Peace Prize winner, Dr. Steven Chu, alongside the former Canadian minister of environment, Hon. Jim Prentice, for the biggest energy event of the year, in a discussion on the future of the North American energy industry. Read more at CalgaryChamber.com/EnergyFuture.

Fresh Ideas We started the year by presenting Andrew Bleeker, the online advertising wizard behind Obama’s re-election strategy that oversaw the largest digital advertising spend in political history. For those interested in becoming better leaders, Eric Beaudan, author of the renowned book, Creative Execution, unveiled the time-tested management secrets of uniquely successful leaders. More recently we started the Fast-Growth Champions series, which features CEOs of Canada’s fastest-growing companies sharing the secrets of how they did it, so you can too. Whether it was ARTE Roofing’s revolutionary open financial policy or the incredible expansion of DECO Windshield Repair, Fast-Growth Champions showed how innovation, people and branding can turn a business into a speeding bullet. Find out when the next one is at CalgaryChamber.com/FastGrowth.

Small Business Week This year’s Small Business Week, driven by the Calgary Chamber and running from October 21-25, was Calgary’s biggest and best our city has ever seen. From Insider Tours at Village Brewery, Rouge Restaurant, CBC Studios and DIRTT Environmental Solutions to networking events and a small business expo attended by almost 300 people, the Chamber reinforced its commitment to growing and celebrating Patrick Lor, CEO and co-founder at Dissolve gave a captivating key note presentation at this year’s Small Business Awards and Tradeshow. small business. The highlight of the week was the Small Business Week Awards, with Village Brewery taking home both ATB Small Business of the Year and Community Involvement honours. Other winners included Frilly Lilly (Breakout Business), XCEL Professional Services (Customer Service), Muttley Crue Organics (Environmental Stewardship) and Jump On (Innovation). Read about all the nominees at SmallBusinessWeekCalgary.com.

94 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

Advocacy The Chamber advocates on behalf of the business community to ensure that all levels of government are committed to implementing policies that will create an environment where business can grow and prosper. In the 2013 civic election the Chamber acted as a voice for our city’s business community by launching and promoting Great Calgary 2013. From cutting red tape and financial transparency to improving transit and altering the tax structure, Great Calgary looked for solutions to business issues that are directly impacting our members at the municipal level. In addition to promoting and discussing policy priorities with candidates, business leaders and citizens alike, the Calgary Chamber, in partnership with the Urban Development Institute and the Canadian Home Builders’ Association, played host to the biggest all-candidates forum of the election. The Calgary Chamber will continue to work with the new city council to ensure our city remains successful and competitive over the next four years. Read the full report at CalgaryChamber.com/GreatCalgary.

Aboriginal policy issues have been a key aspect of the Calgary Chamber since 1980 and 2013 was no exception. The Aboriginal-Business Connection Series 2 (ABC2) workshops and policy report aimed to help Alberta’s natural resource sector and Aboriginal communities find solutions to build successful working relationships that benefit all stakeholders. Learn more about this series and our future work at CalgaryChamber.com/ABC2. The Calgary Chamber also released Building the workforce of tomorrow: Employment and career directions for the Métis in the spring of 2013. The report attempted to better understand the occupational choices and profiles of Métis people in order to address barriers to employment, and developed strategies for strengthening workplace retention and career advancement. Through trials and challenges we succeeded as a community in 2013. The Calgary Chamber was more proud than ever to support and represent the Calgary business community. We would like to thank our membership for a rewarding year and their continued support, and we look forward to another ever more successful year in 2014. Onward.

Chamber Member Spotlights As CalgaryÕ s leading business organization, the Chamber has the cityÕ s top companies and business organizations as its members.

Servus Credit Union

Strategic Group

Sodexo Group

Servus Credit Union is a memberowned community-based financial institution dating back to 1938. Today, Servus is Alberta’s largest credit union and Canada’s first province wide credit union, looking out for nearly 390,000 members from over 100 locations across Alberta. Intending to be a bank with a difference, Servus not only believes in investing in communities and their employees but also the surrounding environment through their environmentally friendly head office and other initiatives. Utilizing their core values of member service, integrity, teamwork and fairness, Servus Credit Union continues to grow and prosper within our province.

Strategic group holds over one billion dollars in real estate assets and is a fully integrated property owner, manager and developer of real estate as well as an investment company spanning all major industries in North America. The Strategic portfolio has grown to become one of Western Canada’s largest by not only owning and managing buildings but also developing new properties, redeveloping existing buildings and providing customized property management services to tenants, all in-house. Strategic Group believes its success is based on strong financial management, dedicated customer service and solid operational strategies.

Founded in 1966 in France, Sodexo is a global leader in quality of life services. Delivering services to a wide spectrum of clients, including corporate, educational, health care and sports and leisure sectors, Sodexo Canada considers itself a market leader in Canada in terms of both revenue and consumers served. Sodexo works to create efficiency in the workplace, but also to increase the satisfaction of employees and clients alike. Sodexo has 420,000 employees worldwide and has been rated one of Canada’s Greenest Employers by Mediacorp Canada.

Learn more at Servus.ca

Learn more at Strategicgroup.ca

96 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

Learn more at Sodexo.ca

Bringing the world to Calgary for 40 years The Calgary TELUS Convention Centre (CTCC) opened its doors on November 15, 1974 and continues to serve the needs of the business and cultural community of Calgarians and visitors to our city. For nearly 40 years, the CTCC has attracted hundreds of thousands of delegates attending conferences and conventions from a wide range of industries. The CTCC’s ideal location in downtown Calgary, paired with expansions and updates to answer the demands of a changing global marketplace, have kept the CCTC at the top of the list for organizers and exhibitors when planning their conventions and events. Over the years, the CTCC has been a favourite venue for large international events, and the place of choice for local associations to host important milestone events, such as high school graduation banquets. The history of the CTCC mirrors Calgary’s growth as a city recognized for its hospitality, vitality, and business and cultural diversity. In 1974, the Right Honourable John Diefenbaker officially opened the Calgary Convention Centre and convention organizers had access to the first full service facility for conventions in Canada. The building included the Calgary Convention Centre, the Four Seasons Hotel, and the Glenbow Museum. In its first full year of operation, the centre hosted 350 events with over 90,000 delegates in attendance. In 1997, the centre began the expansion that would add what is now the CTCC’s North Building to the existing facilities and the Hyatt hotel to accommodate the growing demand for accommodation near the centre. This expansion, completed in 2000, saw the addition of a 47,000 sq. foot exhibit hall, a pre-function area, multi-purpose meeting rooms, loading dock, kitchen, underground parkade, retail space, and a Plus 15 to connect the two buildings to the centre and other buildings in the downtown core. In addition to its world-class facilities, the CTCC’s dedicated managers and staff members have ensured that organizers and attendees to the many events received service that upholds Calgary’s reputation for exceptional hospitality. The CTCC team approaches each event with the professionalism needed to service a diverse range of industries hosting large events with the friendly character expected as an integral part of Calgary’s rich ‘white hat’ legacy, its vibrant present, and its exciting future as a place for people to meet. Approaching its 40th anniversary, the CTCC must continue to expand and adapt to meet the needs of the 21st-century globalized market. Accordingly, the CTCC is currently in Phase 2 of expansion planning. Increasing demand for Calgary as an international business destination demands conference facilities that can accommodate larger events. The CTCC currently ranks 10th in size in Canada, while Calgary is currently the country’s 4th largest city. Within the next decade, the current facilities of the CTCC will be too small to compete on an international level. The CTCC is a vital component of Calgary’s business community and must be able to compete against both Canadian and international business destinations. Reports have confirmed that the centre is now operating at functional capacity, and that additional convention space is required. The CTCC’s forward planning will ensure that in ten years, with the approach of the CTCC’s 50th anniversary, the centre will continue to be a preferred destinations for local, national, and international events. calgary-convention.com businessincalgary.com | BUSINESS IN CALGARY December 2013 • 97

Alberta’s Tourism Framework Growing to a $10.3 billion provincial industry By Stewart McDonough

new plan is in place to grow Alberta’s tourism industry from a $7.8 billion to a $10.3 billion industry by 2020. The Tourism Framework was developed by the Alberta government and Travel Alberta and is about trading industry competition for collaboration – unifying and focusing efforts to meet the needs of travellers from Alberta, Canada and around the world. “Alberta’s tourism industry is complex with many organizations involved. Having a common plan will help us to align our efforts, maximize resources, make a stronger impact in the marketplace, diversify our economy and build Alberta.” - Dr. Richard Starke, Minister of Tourism, Parks and Recreation

by tapping into new and growing markets both domestically and abroad. The Alberta tourism brand is a pillar of the Alberta Tourism Framework. The brand will impact all areas of the Tourism Framework as the traveller-centric voice that amplifies the efforts of Alberta Tourism, Parks and Recreation, Travel Alberta and tourism stakeholders to develop and grow tourism activity all across Alberta.

The new Alberta Tourism Framework will maximize the potential of the tourism industry to: • create jobs in all regions of the province; • encourage investment to further diversify Alberta’s economy; and • showcase Alberta to the world and potential residents.

Alberta actively encourages entrepreneurial investment in traveller-focused development of innovative tourism experiences, destination renewal and new destination areas.

Alignment towards shared goals and integration of activities and energy across the province can only strengthen local tourism efforts. International and long-haul travellers typically choose the country first and then the province before settling on a specific destination. For Calgary a stronger more focused provincial marketing effort will mean growth locally. In the past decade, due primarily to global shocks that have impacted tourism, Alberta’s tourism performance has fluctuated. Canada’s share of global tourism has fallen, and our ranking as a tourism destination has declined. The good news is Alberta has managed to maintain market share in domestic and international markets during this turbulent decade and is poised for growth in the coming decade. This framework identifies tourism opportunities that can be acted on. All regions in Alberta can improve, building tourism destinations within them with specific, exceptional tourism experiences. The tourism industry will grow by addressing tourism experience and market development in all of Alberta’s tourism regions, by providing what the traveller wants, and 98 • December 2013 BUSINESS IN CALGARY | businessincalgary.com

KEY PRIORITIES OF ALBERTA’S TOURISM FRAMEWORK: 2013 – 2020 Priority 1: Innovation and Development

Priority 2: Accessibility Access to Alberta and its tourism regions improves. Example: Increase air access to and within Alberta from priority target markets to grow inbound travel annually.

Priority 3: Marketing Grow tourism revenues by directing the Alberta tourism brand at high potential markets. We will lead with authentic experiences in breathtaking landscapes that drive visitation throughout the province.

Priority 4: Alignment Industry organizations actively align and transparently communicate their efforts in pursuit of our common goals. Example: Recognition, understanding and support of tourism as a major contributor to the Alberta economy increases within government, communities and among Albertans.

Priority 5: Research A comprehensive, science-based research approach drives decisions. Example: A government-led research funding model prioritizes research and funds and manages delivery of high-quality core, performance and forward-looking tourism research.

Spotcast:

The spot for real-time, location-based deals and reviews BY andRea MendiZaBaL

“W

e’ve all had those frustrating moments when we hear about a sale, promotion, event or just something really awesome that happened around us after it’s too late to take advantage of it,” says Marco Hunstad, CEO of Spotcast Inc. Calgary-based Spotcast is a mobile app that is looking to change the way consumers search and receive information by providing them with real-time insight into what events, amazing deals or simply what’s happening within their immediate geographic area. It combines the functionality of local search with social functions to help consumers discover and share great deals, awesome finds, reviews and events to other users around them in real time. Have you ever discovered a deal so amazing that you wanted to share that great find with everyone around you? Or perhaps found a store that has the hottest trending item for the holiday season in stock that everyone is looking for and want to let people know? Available on iPhone, Android and BlackBerry 10, users can explore timely information about the places around them, submitted by users like themselves, as well as by merchants and event promoters or anyone wanting to drive awareness. “The idea stemmed from our personal experiences of not having an easy or convenient way to discover and share what is happening around us,” says Hunstad. “Spotcast was born out of the desire to find a better way for consumers and merchants to connect in real time and tagged to a physical location.” Based on their location, a user can browse Spotcast to view the latest posts featuring deals, timely information and

reviews about nearby shops, restaurants, businesses and events. “It’s so much more than your local search and shopping app. Spotcast users are looking for more than a destination,” says Hunstad. “They’re searching for real-time insight into what’s trending around them and what’s worth their time and attention.” Launched in November 2012, Spotcast was featured among the top Canadian Partner Apps at the BlackBerry 10 launch event earlier this year, and has been named Editor’s Choice – All Star App by Samsung, as well as Top 20 Must-Have Apps by Verizon Wireless. Spotcast was also the official Beakerhead Partner App for the inaugural Beakerhead event this past September, a citywide multi-day series of events that brings together art, science and engineering. Most recently, Spotcast announced a partnership with Jugo Juice to debut the new Spotcast retail portal providing merchants with the ability to reach consumers around them; as well as a partnership with Sponsor Energy, providing their charitable organization partners with the opportunity to promote and feature their events happening around Alberta. “We’ve had an incredible and fast-paced year since launching last November and we have more exciting new features and big surprises launching on all three platforms for 2014,” says Hunstad. To learn more about Spotcast, visit www.spotcastapp.com or download the free app on BlackBerry World, the App Store or on Google Play, or visit get.spotcastapp.com. To learn more about Innovate Calgary and how it supports new and emerging technology, visit www.innovatecalgary.com. businessincalgary.com | BUSINESS IN CALGARY December 2013 • 99

Calgary calling; seeking Chinese investors

algary Economic Development, in partnership with the Government of Alberta and the Canadian Association of Petroleum Producers (CAPP), led a delegation of 13 Calgary companies to Beijing in October. Participating companies had the opportunity to create awareness, strengthen strategic alliances, build partnerships and most specifically, attract inbound investment to their individual company and projects. Building from previous missions to China in 2011 and 2012, the focus of this trip was to continue communicating the scale of investment opportunities available in Alberta’s oil and gas industry and reinforce Calgary as a global energy centre. In addition to the investment summit, the Calgary delegation participated in the Canada China Business Council (CCBC) AGM on October 16 and the Canada-China Energy and Environment Forum on October 18. The profile of the mission was elevated by the presence of Canada’s Governor General David Johnston, Natural Resources Minister Joe Oliver, Foreign Affairs Minister John Baird and Alberta’s Energy Minister Ken Hughes.

2013 Calgary-China investment forum delegates in Beijing.

In fact, Minister Hughes and China’s National Energy Administration Chief Wu Xinxiong signed an agreement to increase energy trade between the two jurisdictions. The province says the agreement on sustainable energy development is a framework to set out concrete actions to strengthen trade ties and signifies unprecedented access to China. The agreement is the first of its kind between the Chinese central government and a sub-national government of Canada and it’s aligned with the existing Natural Resources Canada and National Energy Administration agreement.

Creating conversations around Canada’s workforce

n October, Calgary Economic Development was the major sponsor of the National Skilled Migration Conference held in Calgary. Bringing together human resource leaders and provincial and federal government officials, delegates had the opportunity to discuss workforce challenges. Bruce Graham, president and CEO, Calgary Economic Development, kicked off the event followed by a keynote from Jason Kenney, minister of employment and social development and minister for multiculturalism, closed with an address from Chris Alexander, minister of citizenship and immigration and featured a series of presentations and panel discussions to address all sides of the labour force in Canada. Calgary is not alone in its shortage of skilled workers. Labour reports and forecasts presented at the conference showed that most provinces across the country are suffering significant skills shortages in many of the same occupations that Alberta is facing (mostly in skilled trades). Thousands of available jobs across Canada are going unfilled, which restricts our growth prospects. There is a skills mismatch between the jobs today and the availability and mobility of workers. If we don’t have the right people in the right jobs, there is a risk that projects may stall, which could mean a loss of jobs in many areas. Calgary has had the highest labour force growth rate over the past 10 years among major Canadian cities, how-

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ever, when 30 per cent of businesses in Canada are facing a skilled labour shortage, we have our work cut out for us to build, attract and retain our workforce. Our workforce issues require a collaborative approach that connects postsecondary institutions, industry and government to address short- and long-term needs. What was learned from Calgary Economic Development’s roundtable conversation with Minister Alexander and industry partners, was that many of Calgary’s leading companies are taking major steps to recruit the talent from local sources, and we are working collaboratively to create workforce solutions. It’s always desirable and most cost effective to look locally first, but when supply isn’t meeting demand, migration from within Canada and from around the world needs to be considered. There are billions of dollars in industry projects on the table, and it’s critical we have a fast and flexible immigration system in place in order to attract the talent we need to remain competitive. This is central to the work Calgary Economic Development does within the workforce, acting as a conduit between industry, government and post-secondary institutions. For information about workforce programs or upcoming labour attraction missions, visit calgaryeconomicdevelopment.com.

72% OF CALGARIANS FEEL THE CALGARY TELUS CONVENTION DO WE CENTRE WILL BE WHERE GROW FROM HERE? NEXT TOO SMALL WITHIN WHAT’S AT THE CENTRE A DECADE OF ENERGY? –

calgary-convention.com

marketingmatters • David Parker

Marketingmatters

By daVid PaRkeR

he Calgary advertising agency scene appears to be reverting back to the days of larger companies that have most of their expertise in-house. In the years I was a suit, there were perhaps four agencies here that handled the majority of bigger clients – and I mean everything from business cards and on up to large campaigns. Francis Williams & Johnson, Baker Lovick, Goodis Goldberg & Soren, and then came a breakaway that formed WestCan, later evolving into Wildwood. McKim was the next of the eastern companies to open here and then began the start of the smaller boutiques and specialty shops that as agencies lowered their overheads and were keen to contract out to writers, media houses, video production and audio shops, and particularly to bright young people who were staying ahead of the game with new technology. Now a number of agencies are growing their staff to ensure that the best creative brains are on-hand to be able to coordinate client needs with a team that is constantly alongside each other, working together through all phases of a campaign. A good example is Strut Creative. It began back when Archie Louis formed a creative incubator called Space Relations in an old building just to the west of the Uptown Theatre. One of his associates was Aaron Salus and after a move to 17th Avenue S.W., Salus merged his company with Space Relations in 2005 when Louis decided

to retire and head to the West Coast. Now housed in a trendy warehousetype older building in Inglewood, the company has been blessed with a growing number of good clients and has grown in the number of specialist staff. Today Strut, besides managing director Salus, has three other partners in Chris McPhail, who directs the account team, Russ Bugera, who is responsible for creative, and Tom Muir, with a growing in-house technology team. It recently brought its former PR consultant Bonnie Elgie onto its fulltime staff and also recently added Amanda Ho, Tina Leuthe and Danae Thompson in creative, as well as KaraJoy Pearson and Steve McKenna as account managers. Salus says, “As technology and communications projects are becoming more complex and national in scope we are ramping up our resources to meet the evolving needs of our clients.” •••••••••••••• Game-changer Kayak Online Marketing has been drawing a lot of attention. Founded in 2011 by Randy Milanovic as a company that helps organizations generate quality leads online with websites and social media, it was named a finalist in the Calgary Chamber of Commerce Breakout Business Awards along with Village Brewery, DECO Windshield Repair, Leela Eco Spa and Studio, and Jump On!! And

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then Milanovic was thrilled to find out his company had been nominated as a finalist in the Small Business of the Year category. Kayak has increased its revenues by almost 25 times in the past two years while increasing its clients’ new leads with an average increase of 600 per cent. •••••••••••••• Jump Studios continues to fly the Calgary creative flag with yet another great production for ESPN. ESPN is now the leader in tennis television with the acquisition of four major tennis events. It needed a fresh, modern design and animation package, so it came to Jump again for a complete branding package that included opens, bumpers, transitions and lower third graphics. The Calgary-produced work premièred at the U.S. Open and was aired on both ESPN and ABC. Now Jump is working on creating a custom colour palette version of the package for the Australian Open tennis tournament.

Parker’s Pick: Twist Marketing: winner of Marketing Canada “Best of the Best” Award for its Alberta SouthWest Regional Alliance campaign.

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