“Come hail or high water”
When Disaster Strikes… Call RCC South
Written and photographed by Mary Savage
W
hen the phone rings at Rocky Cross Construction South Ltd. (RCC South), it’s anything but typical. From floods and fires to crime scenes and vehicle impacts, the RCC South crews are dispatched to help home and business owners when disaster strikes – 24 hours a day. Unexpected and highly disruptive, life throws a curve ball and everything seems to stop – until the RCC South crews arrive. “Our goal is to achieve the fastest response to disaster mitigation and restoration of any company in the industry because water, moisture and humidity don’t stop doing damage even after the emergency is over,” remarks Dave Smale, president. For residential, multi-family and commercial, RCC South has carved out a well-respected reputation as being the “first responders” for clean up, restoration and renovations. RCC crews are usually on-site within one hour from when the homeowner contacts their insurance broker. Although the company was originally established in 1981, five years ago, three employees purchased RCC South and it represented a turning point for the business. Dave Smale, Mitch Segal and Danny Moser had been with the company for over 10 years and when the opportunity arose, they recognized the potential for long-term growth – with a bit of hard work. One of the first changes the new owners implemented was an ISO 9001 Certification thereby creating protocols and improving efficiencies to better serve their customers and employees. “Today, we run
L-R: Mitch Segal, CFO; Danny Moser, COO; Dave Smale, President
an efficient and professional operation,” says Smale. “We are always available when our customers call and I don’t think there’s another company who can compete with the level of service we offer.” As part of the transition during the early years, another change welcomed additional employees. When they purchased the business, RCC South had 30 employees and today they have over 40. As they grew, they hired an emergency manager along with a dedicated production department that supports the project managers. The estimating and customer service department also runs very smoothly, and again it’s a reflection of the improved operating standards found inside the RCC South office.
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Congratulations to
Rocky Cross Construction on their 30th Anniversary! We wish you continued success. ~ From all of us at Secure Plumbing, Heating & Electrical
Congratulations to Rocky Cross Construction! Wishing you continued success.
Secure Plumbing & Heating Inc. Bay 6, 4420 75 Ave S.E Calgary, AB T2C 2H8 Tel: 403.695.4277 info@secureplumbing.ca www.secureplumbing.ca
Bar Electric 2152 Chilcotin Road NW, Calgary, AB T2L 0X1 403.969.2385 bruce.crawford@telus.net
Rocky Cross Construction South 444 42 Avenue SE • Calgary, AB | 403.253.2550 or 1.877.253.2550 | www.rccsouth.com
“Our customer complaints have decreased substantially even though the volume of work has increased, and that’s a real indication of how well you’re running the business,” says Mitch Segal, CFO. As Segal has observed, the ongoing success of the business is largely reflected in the people they hire. “We have quality people who are committed to doing a great job and we acknowledge their loyalty. As a result, we have excellent morale and very little turnover,” notes Segal. “We sincerely care about our people, and we not only empower them, but we expect it.” Technology is another area that has affected the business – allowing the owners to streamline the operation. “The industry has evolved and the insurance companies have high expectations with respect to the project managers,” remarks Danny Moser, COO. “We continue to fine-tune our business in response to those expectations.” To date, the majority of RCC South’s work has been in the restoration field, but it seems there’s a growing demand for renovation work. “We are already working with the homeowner and many inquire about renovations, so it seems like the next natural step in growing the business,” adds Moser. Additionally, RCC South has expanded into the property management arena to better service the large condo market and multi-family complexes when dealing with insurance claims. “The importance of providing general contractor services to the property management groups cannot be understated: they have to maintain these properties and often have to work with the insurance companies involved with insurance claims,” he adds. “As a recognized general contractor, RCC South assists the property management companies when these issues arise.”
Indeed, five years later RCC South has emerged as a different company and their hard work has paid off. Last year witnessed their best year to date and many of the older customers are starting to walk through the front door again. As RCC South celebrates their fifth anniversary – under the new ownership – they would like to extend a sincere thank you to all the business partners, suppliers, employees and customers who have contributed to their success. “Every day is different – it’s like drinking from a fire hose!” says Smale with a grin. “But I am proud of the way we run our business: we’ve come a long way in five years.”
Congratulations on 30 great years!
Looking forward to continuing to serve your dry ice blasting needs.
Ph: 403.516.6111 | Cell: 403.813.4828 Fax: 403.934.5848 | belairfaron@hotmail.com
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