ARIANNA ANDREAS Launches Exquisite Independent Luxury

Fashion Brand in Calgary

ARIANNA ANDREAS, a new independent luxury fashion brand founded by visionary creative entrepreneur, Paige Andreas, has officially launched in the heart of Calgary. The brand’s unique vision is inspired by the transformative power of fashion, and aims to empower women to pursue their dreams through their one-of-a-kind luxury statement pieces and elevated everyday essentials.

Paige Andreas, the CEO and creative director of the brand, grew up in an environment that fostered her creative talent. She explored various art forms, from painting and drawing, to the intricate art of makeup. Her passion for creativity and artistry led her to create a brand that exudes luxury.

ARIANNA ANDREAS takes an artistic and thoughtful approach to fashion. Every piece is crafted with the utmost care and precision, using only the highest quality materials such as silk, leather, cashmere, linen and wool. The result is a collection of luxury statement pieces that are unrivaled in quality and style.

At ARIANNA ANDREAS, fashion is not just clothing, but a symbol of inner strength and ambition. Their commitment to empowering women to pursue their passions is reflected in everything they do, from the materials they choose to the messages they promote. The brand’s focus on luxury and quality is a testament to their dedication to excellence, and their aim to inspire their customers to follow their dreams and achieve their goals.

ARIANNA ANDREAS offers two distinct lines. The One of Kind Luxury Statement Pieces features items crafted with the utmost care and precision to ensure a unique and luxurious experience for their customers. From high-quality materials to intricate design features, every element of their statement pieces is carefully considered to ensure they are as unique as they are stunning.

The Elevated Everyday Essentials line offers timeless pieces that can be mixed and matched to create a variety of different outfits for any occasion. It’s designed for fashion- conscious women who understand the importance of looking good and feeling good.

ARIANNA ANDREAS is more than just a fashion brand. They believe that fashion can be a force for good, and they are proud to be a brand that inspires and uplifts their customers. Their purpose is to create Fashion That Inspires™. For more information on ARIANNA ANDREAS and their exquisite independent luxury fashion brand, visit their website at www.ariannaandreas.com.

ATCOenergy Wins World-Class Certification for Customer Service Excellence

ATCOenergy has successfully re-imagined what excellent customer call service can look like, by bringing happiness to customers

ATCOenergy is pleased to announce it has won the internationally awarded Call Centre World Class FCR Certification by SQM for 2022, for their exceptional First Call Resolution (FCR) performance. To obtain this accomplishment, ATCOenergy had to achieve 80 per cent or higher of all customer contacts to be resolved on the first call, for a minimum of three consecutive months. More than 800 customers were surveyed as part of the process.

ATCOenergy credits its creativity, training and strong sense of community for achieving success. “Our team is focused on creating a customer-centric culture, whether that is through our extensive in-house training program, or providing our advisors with tools to empower them to resolve issues easily for customers,” said Peter Kelava, senior director, Customer Happiness & Operations.

“Building a positive relationship with our customers is vital to our business, and we have a terrific team in place who value service excellence and are focused on understanding the experience through our customers’ eyes,” he adds. “Our team is focused on customer happiness and successful call resolution. For example, we aren’t trying to measure the length of the call. What’s more important is resolving the customer’s specific inquiry to their satisfaction.”

ATCOenergy also prides itself on its extensive onboarding and in-house customer service training program, which involves six weeks of in-person classroom training, including call listening and shadowing. Training also focuses on in-depth knowledge around the energy market in Alberta, so advisors can help customers navigate the ever-changing energy landscape. There is also a significant emphasis on soft-skills training, bringing humanity to everyday interactions though caring, empathy and problem solving.

In addition to extensive training, ATCOenergy’s senior leadership team is actively involved in sharing the importance of a customer-focused culture. Customer service representatives are located locally in Calgary and enjoy a work environment that focuses on building and celebrating a rewarding and inclusive culture, so team members can bring their best selves to work every day. Culture and people practices are built on three tenants which focus on Leading, Learning and Loving.

In addition, ATCOenergy Customer Care Happiness Advisors enjoy a dynamic and vibrant workplace. Ongoing engagement activities include paid volunteer days, pride events, a “bring your pet to work” day, clothing and food drives for the community, peer-to-peer recognition programs, a hybrid work environment, employee lounges, subsidized fitness facilities and quiet rooms for breaks.

More than 66 per cent of ATCOenergy’s active advisors received the award. The team of advisors also supports ATCOenergy’s sister-brand Rümi, a new home solutions provider that helps homeowners with repairs and maintenance such as duct cleaning, furnace tune ups, carpet cleaning, solar installation and much more.

About ATCOenergy

In 2016, ATCOenergy recognized the need for a different kind of energy company in Alberta’s deregulated energy market, giving customers the freedom to choose a plan that