Business in Calgary - November 2020 by Business in Calgary

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Preparing

ALBERTA’S YOUTH FOR THE FUTURE PM41126516

MELISSA FROM, PRESIDENT & CEO OF JUNIOR ACHIEVEMENT OF SOUTHERN ALBERTA, ON HER ORGANIZATION’S IMPORTANT WORK

PLANNING FOR POST-COVID-19

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Supporting the visions of entrepreneurs one story at a time. Volume 30 | Number 11

REGULAR COLUMNS

Acknowledge the Sacrifice By Brad Field

Protecting the Vulnerable Population from COVID-19 By Garth Mann

CONTENTS COVER FEATURE

Canadians Want Natural Resources to Lead in COVID-19 Economic Recovery By Cody Battershill

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Calgary Chamber of Commerce Parker’s Pen By David Parker

Preparing Alberta’s Youth for the Future Melissa From, president & CEO of Junior Achievement of Southern Alberta, on her organization’s important work By Melanie Darbyshire

ON OUR COVER: ABOVE: MELISSA FROM, PRESIDENT & CEO OF JUNIOR ACHIEVEMENT OF SOUTHERN ALBERTA PHOTO SOURCE: BOOKSTRUCKER

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Supporting the visions of entrepreneurs one story at a time. Volume 30 | Number 11

THIS MONTH’S FEATURES

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CONTENTS 39 COMPANY PROFILES

P lanning for post-COVID-19 Timing is important By John Hardy

T he Changing Lifestyle Needs More than just COVID reactions By John Hardy

P utting Active Back Into Inactive How to keep healthy and moving while working from home By Danyael Halprin

Flesher Marble & Tile

Celebrates 110 Years

P ositivity in the Face of a Pandemic Calgary’s homebuilding and renovation community say they’re already seeing early signs of recovery By Jamie Zachary

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WHAT ARE

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FEARS We avoided COVID–19 as a health–factor at THE MANOR VILLAGE LIFE CENTERS. • Our Exercise Therapists are launching in July FALL PREVENTION TRAINING. • Fall Prevention Training starts with a BALANCED TRACKING COMPUTER that will identify the risks for falls. • Our Exercise Therapists work with Seniors with High or Medium Risks.

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REGULAR CONTRIBUTORS Brad Field Garth Mann Cody Battershill

THIS ISSUE’S CONTRIBUTORS Melanie Darbyshire John Hardy Danyael Halprin Nikki Mullett Jamie Zachary

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ACKNOWLEDGE THE SACRIFICE // BRAD FIELD

Acknowledge the Sacrifice BY BRAD FIELD

n my lifetime, Remembrance Day has been a day on the calendar to don a poppy. A day to reflect, celebrate, grieve and remember the contributions of those who serve in Canada’s armed forces, both current and past. Oddly, I have always looked forward to Remembrance Day each year. I appreciate the opportunity to demonstrate gratitude for the contributions of the men and women who served in past wars and peace-keeping missions. To be clear, I haven’t had the lived experience veterans have. Still, in this time, I see a link between the way Canadians came together in the past to unite against a military enemy and the shared purpose we need to battle the COVID-19 pandemic. There’s no doubt we’re all sick of words like unprecedented and pivot. We’d give just about anything to go back to where we were a year ago, but barring any pandemic time travel discoveries, we have no choice but to continue to move through it. Between the pandemic and the economy, many veterans feel heightened effects of Post-Traumatic Stress Disorder (PTSD), and more civilians are suffering from anxiety and stress than I can recall in my lifetime. I have a big ask for many of us, for those who can shoulder it. We have got to keep the conversation about mental health going. We see increases in homeless issues in Canada’s cities. The recent data on the opioid crisis shows that COVID-19 has had a worsening effect on our already-bad problems related to addictions. These issues affect the population as a whole, but studies have shown that veterans have a higher rate of homelessness and addictions than those of us who haven’t served. We can take care of those around us in crisis and still pay tribute to the veterans who chose to put themselves in front of the storm. Taking care of others is a form of self-care and there are ways to do it within the health restrictions this pandemic has created.

• Talk to young people about the importance of commemorating veterans. • Buy a poppy, wear a poppy. • Donate to the Legion and/or the Military Museum, if funds allow. These places need dollars to educate future generations. • Get involved with the organizations that support our veterans. Every individual has born the weight of this pandemic, whether we’re willing to admit it or not. 2020 has felt like being dealt a bad poker hand, when you’ve got only a chip and a chair left. A virus with no vaccine, escalating unemployment rates and out of control government budgets can feel like the stakes are rising. It costs nothing to be kind to one another. To take the time to listen, to pull together and support each other. We can treat ourselves with grace and patience for zero dollars, zero cents and extend that same grace and patience to others. We can take time to reach out to loved ones, let loved ones know when we need reaching out ourselves and be kind to strangers. It sounds simple, but it goes a long, long way. If more is required, we can work to connect people with the right resources. This year, we must find new ways to honour those who serve and have served. It is essential to set new precedence when unprecedented times require it. Our country also got a whole new roster of heroes this year in our frontline workers. I know I speak for so many when I thank you for your service past, present and into the future.

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PROTECTING THE VULNERABLE POPULATION FROM COVID-19 // GARTH MANN

Protecting the Vulnerable Population from COVID-19 BY GARTH MANN

deally the human body and mind is capable of aging gracefully, enabling an enjoyable lifestyle. Considering that your genetics account for roughly 1/3rd of your health, there are four (4) pillars that will extend life’s longevity, by preventing pre-conditions that weaken an immune system. 1. A simple diet that is characterized by a fresh fruit cocktail before larger meals that are prepared with olive oil, combining vegetables and grains with a moderate amount of nuts, dairy products, moderate proteins (fish & chicken mainly), with minimal saturated fats and sodium/sugars. While your body requires proteins with aging, a study found that people over 65 who consume copious amounts of proteins, defined as 20 per cent of daily caloric intake, have a 75 per cent increase in mortality risk. 2. Physical mobility and Mental activity is a significant factor to prevent chronic health diseases. Improvements in wellness through daily mobility flex and stretch coaching, have improved Biometrics and Vitals that are a significant factor for longevity. 3. De-Stressing improves your physical wellness & mental wellness. Because your brain is another organ that operates via the same abuses that we subject our body to; it is important to learn the art of Mindful-Meditation. Brain chemicals such as serotonin, circulate everywhere in your body when we are happy or aroused. The art of de-stressing helps to improve sleep patterns and reducing pressures. 4. Socialization should enhance your mental stimulation. Laughter and optimism are associated with a happier and

longer life. We need to pay attention to the present and accept the past by being nonjudgmental of others including ourselves. Avoid depression, through socialization. THEN ALONG COMES CORONAVIRUS: By following the four pillars for wellness, you are preventing and postponing the preconditions (co-morbidities) leading to life ending flu’s, viruses or illnesses. Manor Village Life Centers uses new technologies for maintaining a healthy environment. Here is the future that is happening today at Manor Villages. Dr. Wellness is a contactless & self-checking robotic scanner for assessing those who enter a Manor Village for facial recognition and abnormal temperatures. Any abnormal temperature or incorrectly answering AHS analytic questions, will prevent the inside door from opening. The Manor Villages provide additional protection by cleansing 99% of the air of regenerative cell’s DNA --RNA of germs, bacteria and viruses. The high intensity UV-C Sterilizing Trolley goes into action at night when NOT occupied by people. When a person is near, the device turns off. We want to protect our residents, staff and guests as much as possible from COVID as well as other pandemics that come along each year. Families of Residents say to us, ‘the happiness and life of our Loved-Ones is worth preserving’. Dr. M. Garth Mann is the CEO of Manor Village Life Centers

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CANADIANS WANT NATURAL RESOURCES TO LEAD // CODY BATTERSHILL

Canadians Want Natural Resources to Lead in COVID-19 Economic Recovery BY CODY BATTERSHILL

t’s no surprise that a majority of Canadians, according to three recent polls, want our resilient natural resource industry to play a role in any post-COVID economic recovery.

A second poll, conducted by Ipsos for the Business Council of Alberta, found 75 per cent of Canadians believe any economic recovery from COVID-19 should incorporate Canada’s natural resource industries while protecting the environment.

The fact is natural resources are fundamental to Canada’s prosperity, support more than 1.8 million Canadians and account for roughly a fifth of our national economy. So it’s no wonder Canadians want this key wealth-generating, jobcreating sector to participate fully in our economic future.

A few weeks later, a third Ipsos poll, this one for the Canadian Association of Petroleum Producers, found 61 per cent of Canadians agree jobs in the domestic oil and natural gas industry are essential to Canada’s economy.

Let’s be frank. Canada is still coping with affects of COVID-19 as both public and private sectors grapple over next steps. Many Canadians are uncertain about what an economic recovery will look like in future. One area where there appears to be some certainty is the broad public recognition that any future economic recovery ought to include natural resource sectors such as oil and gas, forestry, mining and agriculture. Without the participation of the environmentally responsible natural resource sector, the majority of Canadians polled seem to believe Canada would suffer. Here are a few data points uncovered by the three Ipsos research projects. A poll Ipsos conducted for the Montreal Economic Institute (MEI) found a majority of Canadians agree with an inclusive approach to our nation’s economic recovery. In early September 2020, the MEI found that an overwhelming majority of Quebecers (71 per cent) would prefer to import their oil from Western Canada, as opposed to just eight percent who would prefer American oil and only six percent who would rather source oil from another country.

I don’t have to convince you that COVID-19 has caused an economic and human health meltdown internationally. You’re likely well aware of the crucial role natural resources-related employment plays for hundreds of thousands of workers. If you accept those points, and you consider the polling that shows a majority of Canadians support an environmentally responsible natural resource sector, than it begs the question: What are we waiting for? Canada is home to an incredible wealth of natural resources and the skills to manage them for future generations. Canadian companies are global leaders in environmental, social and governance (ESG) investor criteria. We spend more than any sector in Canada on clean tech, innovation and environmental protections. Canadians agree. Let’s produce these valuable resources for a world that’s increasingly seeking responsibly managed resource products. It’s time to get on with it.

Cody Battershill is a Calgary realtor and founder / spokesperson for CanadaAction. ca, a volunteer-initiated group that supports Canadian energy development and the environmental, social and economic benefits that come with it.

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Canadian Legacy Project: Veterans Funding Drive 2020 From October 19, 2020 to November 12, 2020 the Canadian Legacy Project is holding their annual funding drive to support our Canadian Veterans in their time of need. “Canadian Legacy Project is a registered charity, which is volunteer run so support goes direct to those in need,” says Howard. “Because of COVID the need for the service and programs offered by the Canadian Legacy Project are at an all-time high.” The Canadian Legacy Project builds and supports programs that are not funded or underfunded by Veterans Affairs. Their programs focus on housing, food, PTSD, service dogs, and employment. “Sadly, we have thousands of Veterans across Canada that have not made a successful transition to civilian life. Our programs are designed to help with this transition and support those that once stood on guard for our country,” says David Howard, President of Canadian Legacy Project. Unfortunately, donations for Veteran support programs is at an all-time low. “This a challenging time across Canada and we are asking Canadians to lend a hand to our Veterans. This can be done financially, by volunteering or simply by thanking these incredibly brave men and women for their service to Canada,” says Howard. For further information go to www. canadianlegacy.org.

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Jon Horsman Discusses the Advantages of ATB Capital Markets ATB gives local businesses access to investment banking with Alberta roots and a global reach. Services include investment and corporate banking, sales and trading, institutional research, and risk management. Jon Horsman, senior executive vice president, Business ATB Financial and CEO ATB Capital Markets Inc., shares what to expect from ATB’s newest offering, ATB Capital Markets.

How did ATB Capital Markets originate? ATB was an investor and minority shareholder in AltaCorp Capital since it was founded a decade ago. This year, AltaCorp became a wholly-owned subsidiary of ATB, allowing us to merge their team with ATB’s corporate finance teams to create a highly specialized group of experts.

What types of businesses does ATB Capital Markets serve? ATB has a long history supporting the business community. We currently enjoy over 20 per cent market share in Alberta. Many of our clients are high-growth and highpotential companies that need access to strategic advice, help scaling their business, and capital beyond what a bank can provide—that’s where ATB Capital Markets comes in. We’re the right fit for companies looking for expert advice on how to grow and scale, manage risk or access to other forms of capital.

What sets ATB Capital Markets apart? ATB has always had a deep, viable role in Alberta’s business community. Our trusted relationships with our clients, our deep industry expertise, our great team, and our commitment to the Alberta economy have been the foundation of ATB’s business offering. We understand the structure and cycles of Alberta’s economy. Traditionally, our clients had to go outside ATB for capital market services. ATB Capital Markets provides an integrated experience and is here to help businesses through their entire lifecycle— from startup to growth to successful exit.

Why is it important to have a relationshipbuilding approach? We believe business relationships are built on both trust and advisory experience. ATB is deeply aligned with our clients in terms of values, business practices, and decision making. We see this when we support our clients in different jurisdictions around the globe. For example, one of Alberta’s biggest

companies finds that when they bring the “home team” of professionals, including ATB, with them for capital, structure and advice, they obtain better financial outcomes.

Why is professional advice important for preserving wealth during the pandemic and its economic complications? Historically, Albertans have learned to successfully navigate a cyclical economy, specifically in agriculture and energy. The economic consequences of the pandemic are more far reaching than a traditional industry cycle. Many of our clients are looking for advice to preserve the value of their company, retain their employees and, if possible, strengthen their businesses. At the same time, we are on the cusp of a significant intergenerational shift as Baby Boomers look to transition out of their business. ATB Capital Markets can facilitate the transition to maximize wealth retention and business viability.

Why choose ATB Capital Markets? ATB Capital Markets is deeply rooted in the Alberta business community and can bring global solutions to our clients. ATB Capital Markets is here to meet the deep need our clients have for expert advice and access to capital. It’s a challenging environment and ATB is here to help create better businesses, better industries and to make it possible for our clients. ABOVE: JON HORSMAN, SENIOR EXECUTIVE VICE PRESIDENT, ATB BUSINESS & CEO, ATB CAPITAL MARKETS.

CMY

We’ve got big news for big business— just when you need it most. Dear Alberta businesses, We're committed to helping world-class businesses thrive in Alberta and on a global stage. We've recently combined corporate banking with trusted capital markets advisory experts to serve mid-to-large businesses and institutional investors. ATB Capital Markets goes beyond borders with oﬃces in Denver, Toronto, Calgary and Edmonton, and is uniquely driven to support Canadian businesses and industries—the heart of our economy. We've evolved to deliver the specialized expertise, deep industry knowledge and seamless collaboration you're looking for. We welcome a challenge, and we take earning your trust as seriously as you take your business. Finding innovative solutions to the complex challenges of your ﬁnancial needs isn’t just what sets us apart, it’s what we live for. And today it's needed more than ever. So when you’re ready for an exceptional capital markets experience—led by a company built to help Albertans for over 83 years—we invite you to put us to the test. See what we’re all about at atbcapitalmarkets.com Sincerely,

Jon Horsman

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ATB Capital Markets is a member of IIROC | CIPF | FINRA | SIPC.

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Driving for a Good Cause Rally 4 Hospice Supports Foothills Country Hospice Society

There were turbo-charged racecars and exotic antiques, vintage motorcycles and classic sports cars and even a few beat-up pickup trucks. A total of 92 vehicles participated in this September’s Rally 4 Hospice in support of the Foothills Country Hospice Society in Okotoks. The 214 kilometer rally weaved its way through the highways and byways of Southern Alberta culminating in a wrap-up drive-In party, concert and auction. The family of the late Lyle Wunderlich entered 20 vehicles. “Our Dad was the pillar of strength and the backbone in our family,” says daughter Jennifer Darrow. “To lose him at such a young age was devastating but everyone at the Hospice helped us through it as best they could. In gratitude, we will ride in his honour each year.” The Rally raised $180 thousand. Major sponsors included Okotoks Ford Lincoln, Century 21 Foothills Real Estate, Infinite Chartered Accounts and Mawer Investment Management Ltd. “Rally 4 Hospice is our largest fundraising event of the year and is incredibly important helping meet the financial needs of our Hospice,” says Dawn Elliott, executive director, Foothills Country Hospice. “It costs more than a thousand dollars per resident per day to run our eight bed facility. Alberta Health Services contributes 57 per cent towards covering these costs and we are required to fundraise the

rest. It is important to know that there is no cost to our residents for their hospice care or meals while they are with us,” adds Elliott. The final rally destination was the High River Sunset Drive-In where participants enjoyed individually packed meals delivered by masked volunteers on golf carts. Musical group The Mocking Shadows performed two sets, transmitted through FM radios. Other volunteers delivered beverages and there was a special live “horny” auction where participants honked their horns to make a bid. “Anyone who has battled a terminal illness or is nearing the end of their life deserves a little piece of heaven on earth,” says Jennifer Darrow. “Our Dad received just that from the

ABOVE: 92 VEHICLES PARTICIPATED IN THE 2020 RALLY 4 HOSPICE. PHOTO SOURCE: JULIE VINCENT PHOTOGRAPHY

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Foothills Country Hospice. They ensured that his last weeks on earth were the best he could have, from making a special dinner for Dad and Mom’s 39th wedding anniversary, to their attentive care, empathetic pain management and even grief support for the family - everyone at the Hospice has become near and dear to our hearts.” Foothills Country Hospice serves a rural population of more than 90,000 Albertans in addition to the citizens of Calgary and since opening in 2008 has cared for over 1,200 residents and their loved ones. “The demand continues to grow,” says Executive Director Dawn Elliott, “We offer a very special place for our residents to spend their final days or months of life.” For more information about the Foothills Country Hospice, please visit countryhospice.org. ABOVE: MANY EXOTIC VEHICLES LIKE THIS FORD GT PARTICIPATED IN THE 2020 RALLY 4 HOSPICE.

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Christmas Kettle Campaign 2020

Christmas is right around the corner and that means The Salvation Army is getting ready to launch their annual Christmas Kettle Campaign. Since 1891, The Salvation Army Christmas Kettle has been a symbol of hope for children and families who otherwise would have nowhere else to turn for help. The tradition of donating through the holiday season will continue despite COVID-19, as the new “Tip-Tap” Kettles will allow for an easy and safe way to donate with debit or credit.

This year, it is expected that The Salvation Army will see an increase in requests for assistance during the holidays as many Calgarians are left vulnerable due to COVID-19. Major Margaret McLeod, Divisional Commander for The Salvation Army Alberta and Northern Territories Division, comments that “many Canadians are facing economic hardship, and are finding it difficult to access everyday needs, like food, shelter, and clothing. The funds raised through Kettle donations stay local and directly helps Calgarians by providing toy hampers to over 3,000 families at Christmas, as well as job search programs, summer camps, ESL classes, back-to-school supplies and many other year-round programs.”

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The 2020 Christmas Kettle Campaign begins November 13, and officially launches in Calgary on November 19,th with their annual fundraiser, Hope in the City – which will be a virtual event this year. The Salvation Army is honored to have Hayley Wickenheiser as our special guest speaker for this unique event. A four-time Olympic gold medalist and member of the Hockey Hall of Fame, she has continued to inspire even off the ice as she puts herself on the frontlines of community as a medical doctor during the COVID-19 pandemic. The Hope in the City event will look a little different this year as being virtual, it will launch all Kettle Campaign across the Alberta and Northern Territories Division.

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A special bonus this year will be the “Day of a Thousand Lunches,” included in winter care kits that will be distributed the week of the event. These kits will be distributed to vulnerable individuals within our community by The Salvation Army, with the generous support of Calgary businesses and supporters. They will contain a healthy lunch as well as winter essentials such as mitts, toques, socks and hygiene items. We hope that Calgarians will continue to support The Salvation Army’s annual Christmas Kettle Campaign as in years previous. The Kettle Campaign will run from November 13th to December 24th at locations throughout Calgary and surrounding areas. Donations can also be made online at FillTheKettle.com.

ABOVE: THE SALVATION ARMY CHRISTMAS KETTLES NOW FEATURE TOUCHLESS “TAP” PAYMENT MACHINE.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // NOVEMBER 2020

PLANNING FOR POST-COVID-19 // SUCCESSION PLANNING

PLANNING FOR TIMING IS IMPORTANT POST-COVID-19 BY JOHN HARDY

ow more than ever, in business and in life, timing is everything!

In Calgary business, there is also the added speedbump of a notorious triple whammy: the COVIDlockdown, the oil slump and the Alberta economy. There is an additional monkey wrench when it comes to popular succession planning wisdom: the transition should happen (and owners should time their exit) in a business “upcycle,” when values are up, there are lots of interested buyers and business is good.

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Of course effective succession planning takes much planning and strategizing. Experts consistently caution that achieving succession-transition takes an absolute minimum of two years of planning and preparation, and sometimes longer. Regardless the unpredictability and extremes of Alberta’s triple whammy, there is consensus that starting the succession planning when the upcycle actually hits, is too little-too late. “Ideally, the succession process should begin at least five years before an owner plans to exit the business,” says the experienced and respected Jim Rea, Family Enterprise Advisor with MNP Calgary.

PLANNING FOR POST-COVID-19 // SUCCESSION PLANNING

is right could be a good strategy. Other business owners might see the changes as an opportunity to bring in new or additional owners who can assist with capitalizing on those changes and building value in the business. “Another common indicator is when the owners’ contacts are changing. In a number of small and medium sized businesses, key connections with major customers and suppliers rest with the owner. When those contacts---clients, suppliers, etc. ---are beginning to be replaced by the next generation, and the team inside hasn’t kept pace, the ability of the business to get good work begins to diminish. And there’s the vital factor of strong employees leaving because they don’t see a plan or a place for themselves in the future.”

“IDEALLY, THE SUCCESSION PROCESS SHOULD BEGIN AT LEAST FIVE YEARS BEFORE AN OWNER PLANS TO EXIT THE BUSINESS,” SAYS THE EXPERIENCED AND RESPECTED JIM REA. “There’s an old saying that the time to plan your succession and exit is the day that you begin the business,” smiles Lynne Fisher, MNP’s national team leader of EXITSMART. “While that’s not really practical for a lot of owners, always having the business systems, people, and finances in a condition that it could be sold if a buyer comes along, is good advice.” From much experience, she explains some business as well as personal considerations for starting succession, such as when industry indicators signal change. “In many industries like dentistry, pharmacy and optometry, there have been significant consolidations over the past few years. For business owners who are considering transition, having a plan to build the business and sell when the time

She stresses that the key steps for succession planning may be flexible but well-defined. “The owner must consider what’s wanted and needed from the succession. How much will they need for next stage or retirement? Who are the preferred successors? Family? Employees? An outside buyer? What is a possible timeline?” Jim Rea echoes that much of the value of a business is represented by personal goodwill---value created by the entrepreneur through their strong relationships with customers and suppliers and through their knowledge of how to run the business. “This value is often not transferable and can disappear once the entrepreneur exits. Ideally, the new leadership team would nurture these relationships long before the transition. Documenting and optimizing the business processes will also help create real value for which potential buyers are willing to pay.” Fisher highlights the personal side of the succession planning ledger. The reality that sometimes the owner’s interest and energy for the business may be waning and they spend more and more time dreaming about their next stage, whether retirement or other options. To some degree, successional planning involves juggling. A recent Canadian Federation of Independent Business (CFIB) report showed that while 72 per cent of Canadian small business owners plan to sell or transfer their business in the

ABOVE: JIM REA, FAMILY ENTERPRISE ADVISOR WITH MNP CALGARY.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // NOVEMBER 2020

PLANNING FOR POST-COVID-19 // SUCCESSION PLANNING

ACCORDING TO NADJA IBRAHIM, EFFECTIVE SUCCESSION PLANNING IS OFTEN SOMETHING THAT IS AVOIDED BY BUSINESS OWNERS, LIKELY DUE TO THE MANY COMPLEX CONSIDERATIONS INVOLVED. next 10 years, only eight per cent have a formal succession plan, four per cent have an informal plan and 51 per cent with no plan at all. Most succession planning experts are unanimous and emphasize the importance to “know when to hold ‘em, know when to fold ‘em” timing. When to do it is almost as crucial as how to do if effectively. According to Nadja Ibrahim, Calgary Private Company Services Leader with PwC, “Effective succession planning is often something that is avoided by business owners, likely due to the many complex considerations involved.

Busy owners will often de-prioritize the weight of forward planning the transition because the day-to-day management of the business can be all consuming, especially in these turbulent times. “Business owners have to find time to mentor and train their successors, which can be time consuming and interpersonal dynamics can complicate matters. A common mistake is believing it must be done alone. The most successful family succession transitions involve plans that are developed by all of the family members who are involved. It builds trust and aligns everyone involved in the go-forward plan. The next generation is a savvy bunch, armed with great ideas and digital proficiencies. Excluding them from the process is a definite missed opportunity.” MNP’s Jim Rea points out that “The succeeding leadership team may not be ready to take the reins from the exiting leader if they have not been adequately prepared through training and mentorship. There may also be gradual and increased reliance on them to carry out the responsibilities historically handled by the current owner/leader. If the new generation of leaders is not adequately prepared, the business may fail.”

ABOVE: NADJA IBRAHIM, CALGARY PRIVATE COMPANY SERVICES LEADER WITH PWC.

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

COVID-19 The Positives in Family Law

hile the world continues to face the ongoing COVID-19 pandemic, families and specifically parents, are faced with a unique situation – balancing the added stress and uncertainties resulting from COVID-19 with the need to move forward cooperatively as a family unit. Moreover, and to add to this complexity, at the outset of the pandemic the courts were only hearing “urgent” family applications, meaning that should conflict arise and/or escalate within families, a parent was not necessarily able to seek the court’s immediate assistance surrounding parenting issues, let alone parenting issues arising from COVID-19. Despite these difficult challenges, the courts, counsel, mediators and/or other third-party professionals are continuing to see what should be categorized as a marked shift in family law with respect to dispute resolution. As a result of our society’s willingness to adapt to the COVID-19 pandemic, it has afforded individuals with the opportunity to participate in various avenues for alternative dispute resolution via videoconferencing. This has not only assisted in expediting the dispute resolution process, in reducing and/or eliminating

costs incurred due to travel, but also and more importantly, has made dispute resolution arguably more accessible to those families in need. In addition to the above, it is important to acknowledge the significant efforts displayed by parents in order to resolve and/or avoid conflict. Despite parents facing obstacles surrounding employment, education, extracurricular activities and not to mention the health and safety of family members, we are continuing to see parents actively set aside their differences with the hopes of moving forward in a successful co-parenting relationship. Whether this be adjusting the parenting schedule, being flexible with vacation plans, or simply engaging in transparent discussions with the other parent, there is no doubt that parents are finding cooperative ways to navigate through the ongoing COVID-19 concerns. If you have questions or would like to discuss parenting during the COVID-19 pandemic in greater detail, please contact Wells Family Law and a member of our team will be happy to assist you.

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PLANNING FOR POST-COVID-19 // SUCCESSION PLANNING

With succession planning, as with most aspects of business, communication is critical and often personal. “The question of who will own the business after owner has moved on is rarely a simple one,” Ibrahim says. “Whether it is transitioned within the family, transferred to non-family managers or sold to an outside purchaser, the decision will likely be based on more than a tax-saving strategy. Communication is going to be everything when planning for business continuity and the eventual exit. The first step is starting the initial conversation. The current and next generation must be open and transparent with each other, voicing their needs and aligning on their views and goals.”

IN ADDITION TO THE UNIQUE RIPPLES

In addition to the unique ripples of Calgary’s triple whammy, the screeching disruption of the lockdown on business is also an aggravating succession planning factor. “The pandemic, as well as the challenges hampering Alberta’s resource industry, have caused a lot of business owners to reassess their current situation,” Rea notes. “How much longer does the owner want to be in the business? If it’s going to take years to recover, do they really have the energy and perseverance to lead the business through more tough times?”

HAVE CAUSED A LOT OF BUSINESS

Nadja Ibrahim agrees that the suddenness and the depth of the COVID-19 repercussions continue to impact succession planning. “There are more conversations around the transfer of wealth are happening. It is partly due to being at home with families more during the pandemic and owners having more time to contemplate the company’s future. Should they exit or should they weather the storm? On the flip side, there are companies looking to invest. From a capital markets

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

OF CALGARY’S TRIPLE WHAMMY, THE SCREECHING DISRUPTION OF THE LOCKDOWN ON BUSINESS IS ALSO AN AGGRAVATING SUCCESSION PLANNING FACTOR. “THE PANDEMIC, AS WELL AS THE CHALLENGES HAMPERING ALBERTA’S RESOURCE INDUSTRY, OWNERS TO REASSESS THEIR CURRENT SITUATION,” REA NOTES. perspective, there’s no shortage of capital. It all points to a potential increase in activity in the coming months.” Jim Rea suggests that the business turmoil sparked by the pandemic has also triggered much business planning and strategizing. “In some cases, succession planning may be on hold while the current leader, with more crisis management experience, works tirelessly to keep the cash flow positive. In other cases, COVID-19 has presented an opportunity to reflect on the most important things in life and put in-place a plan that meets both the needs of the current owners as well as the future generations of owners.”

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PREPARING ALBERTA’S YOUTH FOR THE FUTURE // COVER

Preparing ALBERTA’S YOUTH FOR THE FUTURE

MELISSA FROM, PRESIDENT & CEO OF JUNIOR ACHIEVEMENT OF SOUTHERN ALBERTA, ON HER ORGANIZATION’S IMPORTANT WORK

BY MELANIE DARBYSHIRE

f 2020 has taught us anything it’s that the future is uncertain, perhaps more so than we imagined. What was once taken for granted can be upended almost instantaneously, all plans and expectations suspended for the foreseeable future. Life, as we know it, can cease to exist, leaving in its place a confusing, unpredictable and challenging ’new normal’. What does it take to get by in uncertain times? To come through the storm intact, perhaps a little worse for wear, but nonetheless whole? Fortitude, courage, foresight, these are essential qualities, in uncertain times and otherwise. Just as important are tangible, real-life skills: good decision making, the know-how to make, spend and save money wisely, the ability to work hard, for oneself or another, and the strength to rise up after being knocked down; these are the skills that separate those who thrive from the rest. It’s these latter skills that Junior Achievement (JA) of Southern Alberta aims to instill in Southern Alberta’s youth. For 60 years the organization has been dedicated to educating young people in financial literacy, work readiness and entrepreneurship. To date, it has served over one million Albertan youth.

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

JA Southern Alberta is part of global Junior Achievement, the world’s largest non-profit organization serving youth and located in over 120 countries. “What we’ve experienced over the last eight months with the economic uncertainty and instability in labour markets, in Calgary and across the world, has really driven home for us, as an organization, the value of our work,” says Melissa From, President and CEO of JA Southern Alberta. “This generation is going to face so much uncertainty, and they’re going need to be able to create their own path and economic opportunities. We’re teaching them resiliency and the basic life skills to do that.” Prior to the pandemic, JA programs were delivered in the classroom, through the help of volunteers from the business community. “We work with all 27 school boards in southern Alberta,” says From. “We work with private education, home education, remote education, Catholic, public, you name it.” In March, when students were sent home from school for the remainder of the year, JA Southern Alberta was on track have its largest program delivery year in its history. Due to the lockdown, approximately one third of what would have

PREPARING ALBERTA’S YOUTH FOR THE FUTURE // COVER

been delivered was lost. “We still finished the year with just under 1,000 programs delivered,” From says proudly. “We worked with almost 25,000 students last year. We were able to pivot pretty quickly and start to deliver some of our programming virtually through an online digital management system.”

“WE STILL FINISHED THE YEAR

This year, with volunteer access to the physical classroom restricted, JA is again relying on technology. “We’re still teaching all of the same programs,” she explains. “Some schools are doing it virtually, through a digital learning platform. Others are delivering our paper-based program with volunteers joining the classroom using Zoom or Microsoft Teams or some other online technology.” There are currently 750 classes registered for JASA programs this year.

STUDENTS LAST YEAR. WE WERE ABLE TO

WITH JUST UNDER 1,000 PROGRAMS DELIVERED,” FROM SAYS PROUDLY. “WE WORKED WITH ALMOST 25,000 PIVOT PRETTY QUICKLY AND START TO DELIVER SOME OF OUR PROGRAMMING VIRTUALLY THROUGH AN ONLINE DIGITAL MANAGEMENT SYSTEM.”

ABOVE: MELISSA FROM, PRESIDENT & CEO OF JUNIOR ACHIEVEMENT OF SOUTHERN ALBERTA PHOTO SOURCE: BOOKSTRUCKER

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // NOVEMBER 2020

PREPARING ALBERTA’S YOUTH FOR THE FUTURE // COVER

In addition to school-based programs, JA launched a suite of self-directed learning programs at jacampus.org, specifically for children being homeschooled. Indeed, this year across Alberta, 15 per cent of families who would have traditionally been in the school system have chosen some form of home education. “These self-directed programs will certainly come in handy for these families,” From offers. “There’s a lot of connectivity to the existing Alberta curriculum and learning outcomes for students.” All JA programs are at no cost to parents and students, and are entirely funded by donors. Aimed at students in grades three through 12, JASA programming focuses on three pillars - financial literacy, work readiness and entrepreneurship - using a graduated pedagogy. “The pillars are intertwining but also vastly different subject matters,” From explains. “Our pedagogical approach is to start to teach kids the fundamentals of all three of these areas in third grade. We build on that all the way through to grade 12. These pillars are intertwined through all of the different programs. Each program can stand alone or build upon others. It really creates a solid foundation of basic economic education for a young person.”

The financial literacy curriculum teaches key financial concepts, sound financial decision making and the exercise of judgement when offered access to credit. “Possessing the wisdom to understand how much is enough and how much is too much,” From explains. “And bringing that down to a level where a student in third grade can be introduced to those concepts.” Work readiness is about providing young people with a set of skills and knowledge that makes them more likely to be able to secure and succeed in their chosen occupation. “Some of that is just giving them access to information about what occupations exist and what skillsets may be required so that young people can lay out their own path towards success,” she says. Entrepreneurship is about the process of discovering new ways of combining resources and innovation and balancing innovation with risk-taking. “It really is an essential part of our ability to succeed in an ever-changing and increasingly competitive global marketplace,” From adds. The mother of two school-aged children (a daughter in grade three and a son in grade six) herself, From has been with JASA for 10 years, the last four as CEO. Originally from Virden, Manitoba, a small oil and farming town, From

ABOVE: MELISSA FROM (PRESIDENT AND CEO) WITH JA COMPANY PROGRAM (CP) STUDENTS AT OUR ANNUAL ALBERTA BUSINESS HALL OF FAME EVENT ON OCTOBER 24TH 2019.

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Your next chapter starts now A successful transition doesn’t happen by accident. Create a plan and prepare for what comes next, so you can take advantage of opportunities and get the most out of your life’s work.

Jim Rea, CPA, CA, FEA, QAFP | 403.537.7641 | jim.rea@mnp.ca MNP.ca

PREPARING ALBERTA’S YOUTH FOR THE FUTURE // COVER

spent much of her childhood with her sleeves rolled up doing hard work. “I came from a really hardworking family,” she recalls. “Both my parents grew up on the farm and are incredibly active volunteers in the community and I think that really shaped my experience growing up.” She attended the University of Saskatchewan to obtain a business degree and got her first job after graduating as a multi-unit manager for Canadian retailer Jacob. After her husband entered law school in London, Ontario, From took a position with International Justice Mission, a new nonprofit that worked in developing countries to rescue victims of sex slavery and forced prostitution. Her job was to build the organization’s support and donor base. “It was my foray into entrepreneurship,” she reflects. “It was a pretty big risk to leave a stable job and go to a non-profit that was just getting started in a sector I wasn’t familiar with. But it was an incredible opportunity to help build it from the ground up.” While for her first year the goal was simply to raise enough money to pay for her and the other staff member’s salaries, by the time she left three years later, the organization was raising $5 million per year. She moved to Calgary in 2009 for her husband’s job and took some time off to be with her newborn son. In 2010 she joined JASA as manager of fund development and marketing. Looking back over the last 10 years, From takes great pride in the students she has watched go through JASA programs: “I’ve had the opportunity to connect with students from 10 years ago, when they were 14,15 and 16-years-old. I’ve seen them go through high school, postsecondary and now in the workforce, and many come back and volunteer with us. The opportunity to see that life cycle is so rewarding.”

PHOTO SOURCE: JUNIOR ACHIEVEMENT OF SOUTHERN ALBERTA

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

PREPARING ALBERTA’S YOUTH FOR THE FUTURE // COVER

SHE’S ALSO THANKFUL FOR THE RELATIONSHIPS SHE HAS BUILT OVER HER YEARS AT JA SOUTHERN ALBERTA, BOTH WITHIN THE ORGANIZATION AND THE BUSINESS COMMUNITY. THIS INCLUDES A LENGTHY (AND IMPRESSIVE) LIST OF DONORS AND VOLUNTEERS. “I’m a bigger believer today in the importance of the work that we do than I was 10 years ago,” she continues. “The combination of being a parent now to two children in the school system, seeing what they’re learning and what they’re not learning, knowing the importance of this type of education, has certainly driven home the value to me.” She’s also thankful for the relationships she has built over her years at JA Southern Alberta, both within the organization and the business community. This includes a lengthy (and impressive) list of donors and volunteers. “We have some incredible partnerships, some that are really legacy partnerships that have been with us through the tests and trials of time,” she says. “One notable is ATCO. Ron Southern was instrumental in bringing Junior Achievement to Calgary in 1960. ATCO has been a partner since.” Other important partners are financial institutions, which help in teaching financial literacy. The Economic Futures Council - a donor program for individuals and families established eight years ago - has been vital in facilitating the stability and growth of JASA. “These are general funds, which gives us a lot of flexibility in how we use that money,” she explains. “We can put it towards our most urgent need. When COVID happened, we were able to use some of those funds to establish digital programming right away, rather than being delayed by the need to fundraise. It’s been a game changer for us and the students we serve.” JA’s volunteers - the organization’s ‘secret sauce’ according to From - number more than 1,500 in a given year and come from all walks of life. “They bring so much value into the classroom and the educational experience for young people,” she praises. “They’re incredible individuals who want to be teacher for a day. They’re willing to share their time and experiences.” JA Southern Alberta’s flagship fundraising event is the Alberta Business Hall of Fame, held every year for the last 17 years, which typically brings in 20 to 25 per cent of its

annual budget. Past laureates includes Calgary business greats J.R. Bud McCaig, Alvin G. Libin and Margaret Southern, to name just a few. This year’s event, originally scheduled for October 22, was cancelled due to COVID and the inductees have yet to be announced. “We would traditionally be hosting 800 to 1,000 of our near and dear supporters to celebrate the 2020 inductees,” From laments. “We have postponed our induction ceremony to April 29, 2021, but there’s still such an air of uncertainty with regards to large social gatherings. We want to make sure we do right by these inductees and honour them in a way that recognizes and pays homage to the great things they’ve done to build our community.” Postponing the event means JASA’s cash flow is tight. “We need to be careful and manage both sides of our balance sheet,” From says frankly. “Just like every other business in the city we’ve been hit with some hard financial decisions. We do feel relatively stable financially but we also know we’re in the eye of the storm right now. We certainly hope to see the economy recover within Alberta so that we don’t find ourselves in a situation where we’re economically unstable. These are the skills we are teaching our youth and we know that we must role model them.” With a busy household - From’s weekends are spent chauffeuring her kids to hockey, piano and baseball - the working mom has no plans to let up. She started a Master’s degree in Public Policy from the University of Saskatchewan in September, and is writing a book: “I’m involved with this group called the Better Human Group Inc. It’s about inspiring others to do good and be better humans. We’re publishing a book aimed at teenagers called The Better Human Teenager. It will feature stories from some amazing teens around the world and inspiring messages for young people.” No matter the future, or how uncertain it is, From’s leadership will be indispensable for JASA and the youth that it serves. Her vision, energy and passion for the cause will help ensure the best possible outcomes for all involved.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // NOVEMBER 2020

THE CHANGING LIFESTYLE NEEDS // SENIOR LIVING

THE CHANGING LIFESTYLE NEEDS MORE THAN JUST COVID REACTIONS BY JOHN HARDY

n many ways, the senior lifestyle is unique and intransformation.

Although the 60 plus generation continues to re-define and transform contemporary senior lifestyle wants, needs, opportunities, options and ways of dealing with generationally unique issues, (as saturated by media exposure) it’s well-known that seniors are particularly susceptible to the medical and other impacts of COVID-19. Aside from the basic and sometimes urgent public health and safety measures and precautions, the pandemic has potently exposed and exacerbated a widespread dilemma of senior living: the fragile realities of isolation and feelings of being alone.

Of course social distancing and isolation have become routine coping skills for most age groups, the situation continues to underscore that social isolation among seniors can be a subtle or serious mental health concern, a documented risk for cardiovascular, autoimmune, neurocognitive problems and puts seniors at greater risk for depression and anxiety. In Calgary, now more than ever, dealing with COVID risks is a vital factor as senior’s residences focus on the redefined and ‘new normal’ programs, facilities amenities and priorities. “Since COVID-19, the design and architecture of seniors’ residences have emerged as a topic of great consideration,” says Alisa Audia, general manager of The

ABOVE: CAMBRIDGE MANOR IN IN CALGARY’S UNIVERSITY DISTRICT, THE LATEST SENIOR LIVING ADDITION TO THE BRENDA STAFFORD FOUNDATION. BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // NOVEMBER 2020

THE CHANGING LIFESTYLE NEEDS // SENIOR LIVING

“SINCE COVID-19, THE DESIGN AND ARCHITECTURE OF SENIORS’ RESIDENCES HAVE EMERGED AS A TOPIC OF GREAT CONSIDERATION,” SAYS ALISA AUDIA. Edward, the new, contemporary, luxury, independent seniors’ living residence from Section23 Developments. “Seniors are looking for a new home that will be modern, well designed, functional, safe and beautiful. They are asking for more outdoor spaces, ideally designed with multiple safe seating groupings. The concept of an outdoor living room area for visits, with access from both the residence and street level, providing a comfortable space for visiting, without having guests moving through community areas. Another desire we have seen is to provide smaller flex spaces such as contemplative spaces and seating areas for residents to meet up in smaller groups.”

According to Mike Conroy, president and CEO of The Brenda Strafford Foundation, which operates five senior care homes in Calgary, “Changing consumer preferences are evident in the new generation of seniors who expect to remain in their homes longer, and expect a different kind of continuing care system than the current generation of elderly. Particularly in the ‘baby boomers,’ who want to be more involved in decisions that impact them and are typically more educated, have access to more information and resources, and have a greater comfort with technology than depression-era and war-era seniors.

ABOVE: THE EDWARD, SECTION 23’S NEW BOUTIQUE-STYLE SENIORS’ RESIDENCE IN SOUTH CALGARY. INSET: ALISA AUDIA, GENERAL MANAGER OF THE EDWARD.

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

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THE CHANGING LIFESTYLE NEEDS // SENIOR LIVING

IN MANY WAYS, THE “NORMAL” ABOUT SENIOR LIVING HAVE BEEN SHAKEN-UP BY THE PANDEMIC. “PARTICULARLY BY LIMITING OR REMOVING SOCIAL ASPECTS,” SAYS SCOTT PATTERSON. “This comes with different expectations around choice, maintaining independence, and involvement in decisionmaking.” No doubt about it. Changing generations (and the jarring pandemic) continue to re-define the list of senior living must-have’s. “Due to COVID-19, the topic of how residence airflow is managed in the suites and common areas,” Audia explains. “At The Edward, each suite has its own HVAC system that circulates air from the outside and air is not

circulated between suites. In the common areas, we have installed a ventilation system that is easily managed and re-directed as needed. Another hot topic is touch points and sanitization with touchless plumbing and fixtures in shared spaces and the integration of keyless entry systems for entry points and suite doors.” In many ways, the “normal” about senior living have been shaken-up by the pandemic. “Particularly by limiting or removing social aspects,” says Scott Patterson, Wellness ABOVE: THE STUNNING INDOOR POOL MAREA OF THE JOURNEY CLUB AT WESTMAN VILLAGE. INSET: SCOTT PATTERSON, WELLNESS NAVIGATOR OF THE JOURNEY CLUB.

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

THE CHANGING LIFESTYLE NEEDS // SENIOR LIVING

THANKS TO TECHNOLOGY, SCHOOL KIDS

Navigator of The Journey Club retirement homes in Westman Village. “Sadly for the time being, it has changed how people can visit, how close we can be with one another and this is a huge change for everyone, most importantly for seniors. At The Journey Club we have implemented safe practises to keep socialization and engagement like hallway exercise classes six feet apart and the walking track in Village Centre is open exclusively for Journey Club residents.” For everyone, especially for seniors, there are reams of medical and mental health theories and findings about the vital benefits of social interactions and relationships. In many ways, and for all generations, COVID-19 has slammed a major kink into social contacts and connections. Thanks to technology, school kids and employees are getting through it by-remote and most people manage by staying connected.

AND EMPLOYEES ARE GETTING THROUGH IT BY-REMOTE AND MOST PEOPLE MANAGE BY STAYING CONNECTED. SOMETIMES A CLICHÉ AND SOMETIMES VALID, COPING WITH TECHNOLOGY IS NOT SO EASY FOR SENIORS. Sometimes a cliché and sometimes valid, coping with technology is not so easy for seniors. “North American statistics say that over 75% of seniors are using the internet daily, although the pandemic has certainly accelerated the use of and comfort with technology for

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BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // NOVEMBER 2020

THE CHANGING LIFESTYLE NEEDS // SENIOR LIVING

CAREEN CHRUSCH EMPHASIZES THAT THE RESTRICTIONS ON FAMILY MEMBERS AND OTHER VISITORS ENTERING THE COMMUNITY DURING THE PANDEMIC HAS BEEN ONE OF THE MOST DIFFICULT CHANGES, WHILE THE OPENING-UP OF THE RESTRICTIONS HAS MADE A WORLD OF DIFFERENCE.

many seniors,” says Careen Chrusch, director of Marketing and Communications with Calgary’s United Active Living (Garrison Green and Fish Creek) communities. “For some, it was already a key part of how they engaged with family and friends. Not much different than the rest of us, many of our residents quickly adapted to seeing family, conducting meetings and engaging socially over FaceTime or Zoom.” The Edward’s Alisa Audia points out, “In a senior living setting, technology is key to mitigating social isolation. As well as innovation and creativity when it comes to how programs are planned and executed. Seniors do appreciate technology and are fascinated by all the options available to them. Especially when it comes to staying connected with others. Video conferencing and designated rooms for virtual visits is a new way of life in senior living. Another way we stay connected with technology is with our automated daily resident check system. Residents just pick up their phone each morning to “check-in”, so our Concierge team knows that everything is okay. “We are also looking to integrate an app that can be used to make dining reservations for guests and schedule transportation. In our conversations with seniors, the idea of this tech excites them!” Patterson enthusiastically agrees. “Yes! Most seniors are connected for personal reasons now more than ever. To connect with loved ones close and far away. Also for entertainment reasons, games, TV shows and movies. Most seniors are very comfortable with their technology.” Careen Chrusch emphasizes that the restrictions on family members and other visitors entering the community during the pandemic has been one of the most difficult changes,

while the opening-up of the restrictions has made a world of difference. The ongoing frustration is how much longer the COVID-19 curse could last. And what about when it’s over? Chrusch is professional and realistic. “As the demographics shift to an aging population the need is still there (and growing) for senior’s living communities. We anticipate there that some of the protocols and measures that have been implemented as a part of the pandemic response will be here to stay, such as screening protocols. And there will be an even stronger focus on safety and professional policies and procedures to create healthier environments that take worries away from residents, especially those who may have previously lived on their own. Audia notes with positivity that “We can’t go back, only forward. Things will never be the way they were. COVID-19 has forced the senior living industry to revaluate everything we do, how we design and use our spaces, how traffic flows throughout our residences, how employees engage with residents, how we offer great service in extreme circumstances, how we keep our residents healthy and engaged.” Scott Patterson has positivity about looking to the future. “Ensuring all visitors are healthy 48 hours prior to a visit, having temperatures taken when entering a building, completing a health screening questionnaire with contact information will probably become the new normal when the pandemic is finally over. Because COVID-19 will never be completely eliminated, we must create a location that is a safe as possible for our residents.”

ABOVE: CAREEN CHRUSCH, DIRECTOR OF MARKETING AND COMMUNICATIONS WITH UNITED ACTIVE LIVING.

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

PUTTING ACTIVE BACK INTO INACTIVE // HEALTH CARE

PUTTING ACTIVE BACK INTO INACTIVE HOW TO KEEP HEALTHY AND MOVING WHILE WORKING FROM HOME

BY DANYAEL HALPRIN

e’re passed those bizarre first few months of the Covid lockdown, but there are still limitations on our lives and livelihoods. What are the effects on our physical health as we continue to work from home, and how can we stay well and active? Being active doesn’t have to be about making dramatic life changes, says Calgary personal trainer Tish Duffy of Train with Tish. “The small changes you make are the most significant ones. It doesn’t need to be all or nothing.” With 30 years of experience, Duffy coaches a predominantly female clientele in strength training.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // NOVEMBER 2020

VIRTUAL HEALTH IS MAXIMIZING HEALTH C

SUPPORT FOR EMPLOYEES

anada’s climate and geography has historically driven the innovation and adoption of technologies for long-distance medical care. Telemedicine was introduced many years ago to respond to that need. In recent months the need for virtual medical care has been accentuated. Calgary-based Wello virtual healthcare has grown quickly providing easy access to care to employees across Canada. Wello has earned a positive reputation in the healthcare industry as it modernized how these services are delivered in Calgary. This innovative organization has revolutionized the field offering of health care and wellness anywhere, anytime, 24/7. The formula and the format are invaluable and straightforward. “It’s all about delivering easy employee access to medical care, and meeting the health and wellness needs of an increasingly digitally savvy work force,” explains Wello president Lori Casselman. “It’s the uniqueness of personalized virtual clinical support by phone or video, 24/7.” Wello’s clinicians personalize the virtual healthcare experience to meet the needs of each member. From caring for acute and chronic conditions to giving firstline mental health support, Wello’s clinicians provide an unhurried, professional and caring engagement and they follow up along the health journey.

“Some common medical issues from Wello members include ear, nose, throat, skin issues and, recently, COVID-symptoms as well as a lot of anxiety and depression concerns,” she says. “The kinds of symptoms and issues that are aligned with what walkin clinics may see.” A key Wello feature, and part of Wello’s innovative approach, is getting one-on-one, personalized professional care from a clinician; getting a diagnosis, treatment, medical advice or a prescription delivered to the Wello member all without the person leaving their home or office. Anytime. Anywhere. 24/7. The concept is simple. The Wello member makes an appointment, and within 20 minutes speaks with a medical practitioner by phone or video on the Wello online health portal. The qualified Wello clinician can manage 80 per cent of concerns in one appointment. ”Although there is some confusion, it’s important to make it clear,” Casselman says. “The Wello intention is NOT to replace the relationship with a person’s family physician but rather to complement it and be a key part of the care team.” Backed by more than forty-one years of primary healthcare experience, the Wello approach creates a happy, healthy and productive workforce. The 2020

cent of Canadians agree that employees who feel healthy are more productive. From the employer’s perspective, providing easy access to medical support significantly lowers a company’s employee health costs, reduces absenteeism and promotes a healthy workplace. While complying with all privacy and security regulations, Wello leverages its technology and data to help inform Human Resources teams in their effort to maintain a happy and healthy workforce. Business surveys continue to show that, for many contemporary employees, health benefits are as important as salary. The 2019 Mercer Global Talent Trends research showed that 74 per cent of Canadian workers said that better health benefits are as important or more important than a higher salary. impact of COVID-19 most definitely caught people off-guard and has validated Wello’s virtual approach to health care services. While there have been shifts in health care and employee benefits programs for several years, the global pandemic has dramatically impacted and increased the role and potential of technology for practitioners and consumers. “There is a growing comfort zone with technology and the health care new normal is here,” Casselman says. “Technology is proving to be a means to deliver exceptional care. According to stats, pre-COVID there were less than 10 per cent of companies offering telemedicine. Today it’s more than 40 per cent.” As Canada—and Calgary business—slowly reopens its doors and re-earn consumer confidence, employers are implementing plans that prioritize how to maximize safety for their employees and clients. This new and complex business environment provides a critical opportunity for employers to support their employees. Whether employees are working remotely or returning to the workplace, Wello suggests that employers commit to organizational transitions, facilitate a remote/digital work environment, strengthen a culture of inclusion and prepare for increased work-from-home demands. If employees are unable to perform their job remotely, Wello’s Return to the Workplace employee assessment tool helps employers mitigate the risk of spreading COVID-19 in the workplace and helps manage the health eligibility of employees to return safely. Casselman points out that the timely and effective delivery of Wello health care services is a win/win for employees and employers. Wello is a vital and personalized employee benefit, helping Canadian businesses create and sustain a healthy workforce. According to a 2018 H&K Perspectives report, 89 per

The Wello performance and results speak for themselves. “We allow employees to get answers to their primary medical concerns quickly and conveniently, providing the opportunity for more touch points with medical professionals, which can provide better health outcomes,” Casselman says. Wello’s dynamic success underscores that the anytime/ anywhere, 24/7 virtual health care option is a simple and easy benefit for companies to roll-out, improving employee morale, loyalty, health and attendance.

217, 1111 Olympic Way SE Calgary, AB hello@wello.ca | 1.888.369.2150 www.wello.ca

PUTTING ACTIVE BACK INTO INACTIVE // HEALTH CARE

Standing Room Only For many, working from home has translated into a more sedentary lifestyle as we sit in front of the computer for hours on end. “Sitting is one of the worst things that we can do. It’s even worse than lying down,” says Duffy. It’s hard on the joints, it causes tightness in the hips that leads to pain in the lower back and calves, and it decreases the flow of blood and oxygen. Standing also burns twice as many calories as sitting. Set a timer and stand for 15 minutes every hour, at your laptop, etc. It’s so simple yet it will make a huge difference in how your body feels, your productivity, and your clarity.

Step It Up Strive to take 8,000 to 10,000 steps a day, which can be divided into three 20 to 25 minute walks. A body in motion throughout the entire day will get people fitter and healthier than one hour of an organized fitness class and then slacking off the rest of the day. More energy is also burned with steps than doing a one-hour spin class, for example. There are many different ways to count steps, including free apps such as StepsApp. “I have clients that literally walk around their kitchen island at the end of the day to finish their 10,000 steps,” says Duffy. “It becomes an obsession for a lot of us. My husband and I compete in how many steps we’ve taken each day.”

Home Gym It’s not necessary to convert your office into a full-blown gym but there are some key pieces of equipment that you can incorporate into a home workout. To achieve significant strength improvement, Duffy recommends buying a suspension trainer ($88), or the name brand TRX (over $200). It’s functional, it keeps your abs engaged, and the compound movements keep your heart rate up. Light and portable, the trainer can be mounted to a tree, hooked over a door, or mounted in your ceiling for a greater range of motion. You can also buy resistance bands ($12 each) and an exercise ball to

“PEOPLE THINK THEY NEED THE GYM MEMBERSHIP AND THE OUTFITS. NO, YOU DON’T! YOU LITERALLY NEED SOME BANDS, AN EXERCISE BALL, AND THE WILL TO DO IT,” SAYS DUFFY. support a few other movements. Sitting on an exercise ball for 10 to 15 minutes a day corrects posture and forces your legs and the small, core stomach muscles to stay engaged. All these pieces come with instructions and you can also learn workouts on Instagram and YouTube led by knowledgeable instructors. “People think they need the gym membership and the outfits. No, you don’t! You literally need some bands, an exercise ball, and the will to do it,” says Duffy.

Nutrition-Wise Working from home has presented us with a unique opportunity to take advantage of, says Rory Hornstein, a registered dietitian specializing in Inflammatory Bowel Disease, Irritable Bowel Syndrome, and sustainable weight ABOVE: PERSONAL TRAINER TISH DUFFY OF TRAIN WITH TISH. PHOTO SOURCE: AJK PHOTOGRAPHY

RIGHT: RORY HORNSTEIN, REGISTERED DIETITIAN. PHOTO SOURCE: RICHELLE FOSTER

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

PUTTING ACTIVE BACK INTO INACTIVE // HEALTH CARE

“PREPPING YOUR LUNCHES INCREASES THE LIKELIHOOD THAT YOU’LL GO TO THE FRIDGE AND GRAB SOMETHING YOU’VE PLANNED THAT’S NUTRITIOUS AND BALANCED,” SAYS HORNSTEIN. loss. It’s significantly limited our eating out — restaurant dining takes away our control of portion sizes and the addition of high fat, sugary and salty ingredients — and picking up that Starbucks drink containing 45 grams of sugar. “It really is a much needed slow down,” she says. Many people have found that it’s helpful to not work in or near the kitchen to prevent mindless grazing and to prepare their lunches ahead of time. Making a conscious effort to prepare nutritious, balanced meals reduces the likelihood of grabbing unhealthy processed snacks from the pantry.

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PUTTING ACTIVE BACK INTO INACTIVE // HEALTH CARE

“There were a lot of Nespresso deliveries during those first months of the pandemic,” laughs Hornstein, reminding us that too much caffeine ultimately causes headaches and anxiety. And, while delicious, those flavoured creamers are high-calorie. By keeping a water bottle nearby, the greater the chance you’re going to drink it.

Duffy emphasizes that if we do not keep our bodies strong as we get older, our long-term health and our independence can be taken away from us. After spending several years training the elderly population, she says the difference was shocking between people who’d made an effort to keep up with their fitness in their forties and fifties and those who did not. “When we have a strong body, we have a strong life.”

EYE HEALTH Screen Time Prior to Covid-19, prolonged screen time was already at record highs. Now screen time has further increased with more people working from home and attending virtual meetings. “The human visual system is not designed to look at an artificially lit screen a few inches away from your face for hours at a time,” says Dr. Tom Wilk, co-owner of Mountain View Optometry in Calgary and Cochrane. “We don’t have the capacity for that and it’s a big stressor.” What’s developed over the few years is Computer Vision Syndrome (CVS) with symptoms of blurry vision, headaches and eyestrain. Here are some techniques to mitigate CVS: • Ensure your screen is not positioned too close to your eyes, though distances will vary depending on screen size. If you’re using a small laptop, it will need to be closer. A larger monitor is recommended for longer screen time because it’s easier to see and can be positioned about an arm’s length away and slightly below your line of focus. • Limit your daily non-essential screen time. Says Wilk: “If your work involves eight hours on a screen then don’t spend two hours on Pinterest after dinner! • Follow the 20/20/20 Rule. Every 20 minutes, look at a distance of 20 feet for 20 seconds. Eye muscles converge in order to focus on something at close range and they relax when looking far away. It’s important to routinely be looking into the distance throughout your screen sessions to lessen the strain that accompanies that close viewing posture.

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

• Optometrists recommend an anti-glare coating for glasses to block the blue light that’s emitted from computer screens. Because blue light is near the UV end in the vision spectrum, the hypothesis is that long-term chronic exposure to this harsh lighting can increase the risk of macular degeneration and cataracts, says Wilk. There is, however, fairly substantial evidence showing that exposure to blue light can affect sleep patterns because it can alter circadian rhythms. Blue light protective lenses diminish your chances of having your sleep adversely affected by exposure to blue light from computer screens. Some contact lenses have an UV/blue light protection built in, but most do not.

Foggy Eye Glasses and Mask Wearing For businesses that involve face-to-face interactions, a big challenge for people wearing masks and glasses is fogging. The simplest technique is having a well-sealed mask. Surgical masks with the small, bendable metal band have a sealable option over the top of the bridge of the nose that seals the air passageway to the glasses. Ontario company Bright Optical’s FogBlocker wet and dry wipes are effective for removing fog. They offer a full day of fog-free mask wearing, and the company claims each dry wipe is good for up to 500 uses. With the change in temperature as winter approaches, people should start thinking about how they’re going to deal with the issue of glasses and fogging to prevent any safety hazards.

The Calgary Chamber is the voice of the business community. We double down on commerce and work with businesses to create catalysts for growth.

Congratulations to the winners of Calgary’s Resilient Business Awards

n September 24, 2020, six Calgary businesses were recognized for their resiliency, grit and determination through COVID-19 at Calgary’s Resilient Business Awards. This year, the Calgary Chamber’s annual celebration of businesses pivoted to recognize the impact COVID-19 has had on our city and how business responded with grit and determination. The Calgary Chamber was pleased to recognize winners in the following categories.

•Resilient Business Award (Micro-business): Leap Studios •RBC Resilient Business Award (Small and medium business): Showpass •Resilient Business Award (Corporate enterprise): The Calgary Zoo •ATB Community Impact Award: Gibson Energy •Manulife Resilient Business Leader Award: Critical Mass •TD Inclusion and Diversity Award: Genesis Centre

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // NOVEMBER 2020

Connecting Commerce

usiness is changing, and business owners continue to adapt and react to changing consumer habits. Over the past year we’ve seen the marketplace shift from brick-and-mortar stores to online. Less customers are browsing local storefronts, instead opting to shop from the comforts of home.

the support of local students, Calgary businesses can get their products and offerings online through website builds and digital marketing plans.

That’s why the Chamber has partnered with Helcim and KPMG Enterprise to accelerate the adoption of e-commerce by small and medium-sized businesses. With

To learn more about Connecting Commerce, visit calgarychamber.com/connecting-commerce.

Connecting Commerce is designed for businesses with 10-60 employees who currently don’t have an online store. If this is your business you may qualify for the program.

Policy 101: Internal trade in Canada

f you live in Calgary, you can’t order a bottle of wine made in Nova Scotia or Quebec. Even if you could, either bottle might cost nearly seven per cent more. This is due to inter-provincial trade barriers that severely limit the flow of these products between provinces. This is just one example of trade barriers that make it more difficult to do businesses with our neighbours, than with other countries. Nine in ten Canadians agree that there should be free trade between provinces.

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

As a member of the Canadian Global Cities Council, a network of chambers of commerce and boards of trade in Canada’s largest urban centres, we agree with Canadians. While we must remain steadfast in our commitment to open international trade, now is the time to fix our internal trade problem. This is especially important given the urgent need to recover from the COVID-19 pandemic.

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Reducing interprovincial trade costs by ten percent may lead to an overall increase for Canada’s real GDP of approximately $17 billion CAD per year. That’s a considerable amount of missed economic activity, business opportunities, sustainable jobs, and investment.

the 27 exceptions under the CFTA, and in September 2019 announced it will remove another 8 of the final 14 exceptions, in an effort to boost free trade within Canada. Manitoba, Nova Scotia, and Ontario have also taken steps to eliminate certain exceptions.

To better understand how we got here, we can start by revisiting the current rules for free trade in Canada and how they can be fixed for the benefit of all.

Also in 2019, the federal government introduced legislation that removed requirements for alcohol moving from one province to another to go through a provincial liquor authority. This was the first step in allowing direct-to-consumer shipping across Canada for liquor. However, provincial limitations for liquor – including some craft beer and wine – are still in place.

An incomplete solution: the Canada Free Trade Agreement The Canada Free Trade Agreement (CFTA) was the result of negotiations between the federal, provincial, and territorial governments from 2014 to 2017. The purpose of these negotiations was to update the prior Agreement on Internal Trade (AIT). Together, the parties agreed that the objective of the CFTA is to reduce and/or eliminate barriers to the free movement of persons, goods, services, and investments within Canada in order to promote an “open, efficient and stable” market across the country. The CFTA automatically applies to many sectors in the economy and simplifies access to government contractors for businesses. However, it falls short of fully achieving its aims. Exceptions remain in place for trade related to water, tobacco, collective marketing arrangements for agricultural goods, among many others. To further reduce barriers, the CFTA introduced the Regulatory Reconciliation and Cooperation Table (RCT), comprised of federal, provincial, and territorial representatives. Established in 2017, the job of the Table is to identify and eliminate diverging or duplicative regulations that create trade barriers. The RCT has ambitious work plans for 2019-2020 and casts a wide policy net. At the end of 2019, the RCT had completed five agreements designed to reduce regulations that create trade barriers in areas such as construction codes, energy efficiency standards for household appliances, and corporate registries. In 2020 and 2021, the RCT has its sights set on regulatory reconciliation in many areas such as workplace first aid training, transport size and weight restrictions, food inspection (with a specific focus on meat), drug scheduling, and hiring processes for construction labour. Closing the gap: Alberta and other provinces are breaking down trade barriers Governments have also taken major strides to unilaterally eliminate trade barriers. In June 2019, the Government of Alberta announced it would voluntarily remove 13 of

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Moving forward: What we can do THE PROVINCES While we ultimately need a Team Canada approach, Premiers can take bilateral steps to remove barriers to Canadian goods in their own jurisdictions. Premiers should start with mutual recognition of any remaining inconsistent standards, and reconciliation and removal of duplication between several provinces – as we’ve mentioned in our recent work as a member of the Canadian Global Cities Council, it only takes two to begin this important work. THE FEDERAL GOVERNMENT As we have called for in the past, to help secure access to markets across all Canadian coasts regardless of industry and size of business, the federal government should work to establish dedicated rights-of-way for major infrastructure projects across the country, like pipelines and power lines. By connecting existing transportation and utility corridors, we remove a significant barrier for many major infrastructure projects which will allow trade within Canada to improve and flourish. Towards a better Canada Establishing these corridors and tearing down internal trade barriers will lower costs for Canadian businesses, boost competitiveness and economic growth, and encourage both domestic and foreign investment. Beyond economics, it would also help stitch together the social fabric of our country. A Canada that has truly free internal trade is a Canada that works for all of us.

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POSITIVITY IN THE FACE OF A PANDEMIC // CONSTRUCTION

POSITIVITY IN THE FACE OF A PANDEMIC

CALGARY’S HOMEBUILDING AND RENOVATION COMMUNITY SAY THEY’RE ALREADY SEEING EARLY SIGNS OF RECOVERY

PHOTO: TIMBER WOLFF DESIGNS INC. SPECIALIZES IN CUSTOM-BUILD RESIDENTIAL HOME CONSTRUCTION AND RENOVATIONS. PHOTO SOURCE: TIMBER WOLFF DESIGNS INC.

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

POSITIVITY IN THE FACE OF A PANDEMIC // CONSTRUCTION

BY JAMIE ZACHARY

hile no industry has been spared from the effects of COVID-19, Calgary’s residential housing market has still managed to see a few bright spots in 2020, say experts. With a few months left before year’s end, many of those experts expect a rebound to continue through into 2021. Over this past summer, Canada Mortgage and Housing Corp. (CMHC) noted early signs of positivity in housing construction after consecutive months of year-over-year decreases. In July, the national housing agency reported that total starts increased in the Calgary CMA by seven per cent to 737 units from 691 reported at the same time the year prior – the first such increase reported since March and only the second positive month in 2020. Apartments, condos and other types on multiple-unit housing projects paced the uptick in local activity, increasing by 22 per cent from 408 to 496 units.

MAK CREDITS OVERALL STABILITY IN

“Some of this is because there were fewer starts the previous month – particularly lower-than-normal condo/ apartment starts,” says Michael Mak, senior analyst, economics with CMHC.

THE SINGLE-DETACHED MARKET TO

He added that a lot of last year’s numbers were driven by condo and apartment buildings being constructed, with many of those large projects started in the second half of 2019.

FROM JANUARY TO MARCH WERE UP

“Therefore, I’d expect in the second half of this year, we could see the same thing – especially considering many of these large multi-family projects are usually planned years in advance,” said Mak. That said, he notes there is still plenty of work to be done before Calgary’s new home construction market returns to the “normal” levels that have been recorded in recent years. According to the most-recent CMHC data, year-to-date starts up to the end of August was down 16 per cent from 6,442 to 5,426 units. Overall, single detached starts have remained relatively stable, down just two per cent (or approximately 34 units)

GAINS REALIZED IN THE FIRST THREE MONTHS OF THE YEAR. TOTAL STARTS 25.2 PER CENT TO 29,770 UNITS. from 2019. Despite July’s uptick, multi-family starts, however, are down 23 per cent, from 4,302 to 3,320 units. Mak credits overall stability in the single-detached market to gains realized in the first three months of the year. Total starts from January to March were up 25.2 per cent to 29,770 units. “This is likely due to that single-detached homes are easier to build, as well as they are generally less capital intensive, require less planning and continue to have high demand,” he says, noting, however, there are starting to be early indicators of moderate overbuilding in Calgary.

ABOVE: MICHAEL MAK, SENIOR ANALYST, ECONOMICS, WITH CANADA MORTGAGE AND HOUSING CORP. (CMHC)

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // NOVEMBER 2020

POSITIVITY IN THE FACE OF A PANDEMIC // CONSTRUCTION

He also noted the COVID-19 pandemic has tended to more significantly impact younger members of the workforce, who are also traditionally first-time homebuyers looking at smaller units such as condominiums or apartments. “Recent employment data shows that a large percentage of the job losses that have occurred during this pandemic have been focused on the younger population, who are typically less likely to be buying homes or, if they are buying, are not likely buying single-detached homes,” says Mak. From the perspective of the local homebuilding and development community, the theme of 2020 continues to be one of perseverance, says Brian Hahn, chief executive officer of BILD Calgary Region, which represents developers, builders, trades and suppliers in the home-building industry. “The development and building industry is made up of people who are both personally and emotionally invested in Calgary. They are committed to this community. The resourceful that has been required during COVID has been really impressive,” he says.

HAHN NOTES THAT ONE OF THE KEYS TO KEEPING THE LIGHTS ON DURING

Hahn notes that one of the keys to keeping the lights on during the pandemic has been working with similar organizations to create a safe environment for their workers.

THE PANDEMIC HAS BEEN WORKING

“When this pandemic started, it wasn’t clear when home construction would be allowed to continue,” he says. “So in collaboration with other associations such as the Calgary Construction Association, we banded together to share best work practices. That way, everyone across the industry could remain as safe as possible and remain open for business.”

CREATE A SAFE ENVIRONMENT FOR

Hahn says the feedback he’s received from BILD members was that both January and February were year-over-year strong months, while March to May were a challenge as pandemic protocols forced many back into their homes. “Yet June through to August have been really strong months,” he says. “And not just strong relative to COVID. We’re hearing members reporting better year-over-year numbers. For some, even better than their original business plans.”

WITH SIMILAR ORGANIZATIONS TO THEIR WORKERS. Hahn credits part of those stronger-than-expected numbers to how builders have been able to quickly pivot in how they are marketing their product to consumers. “A lot of builders have become much more sophisticated in how they present their product online, such as virtual tours. What that allows buyers to do is zero in what they are looking for in a home, and then be laser-focused when it does come time to touching bricks and mortar,” he says. The local renovation market, meanwhile, has seen a significant uptick in activity so far in 2020. From January to the end of August, the number of residential permits

ABOVE: BRIAN HAHN, CHIEF EXECUTIVE OFFICER OF BILD CALGARY REGION.

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

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POSITIVITY IN THE FACE OF A PANDEMIC // CONSTRUCTION

issued by the City of Calgary has increased by 7.6 per cent to 9,603.

people became a bit more comfortable and started to move forward on a lot of their projects.”

Provincially, the number of residential permits issued has followed a similar pattern, jumping by 11.6 per cent (21,621 versus 19,373 units) year over year through to the end of July, according to Statistics Canada.

Wolff says the only slowdown he’s seen has been in the number of smaller projects Timber Wolff is working on, such as new garage builds or decks. He attributes that primarily to the rising cost of materials that is making certain renovation projects cost prohibitive.

Nick Wolff, co-owner of Timber Wolff Designs, says his company has continued to remain active during the pandemic – in fact, more active than he expected. The general contracting company, which specializes in both new home construction and custom renovations, says while activity dipped slightly in early spring, it came back in full force over the summer with plenty of steam heading through fall and into 2021. “It’s really surprising how busy we are right now. And not just us, but almost every supplier we work with,” says Wolff, whose company recently won a 2019 BILD Calgary Region Award for Best Kitchen Renovation $120,000 & Over. “When this pandemic started, no one had ever been anything like this before. No one knew how long it was going to go on for. But once the first couple months went by,

“Certain lumber, such as pressure-treated wood, has doubled in price. And for smaller renovations like a deck, it’s making them unpractical,” he says. Moving forward, Wolff expects that as pandemic-related uncertainty continues to loom and that’s combined with us spending an unprecedented amount of time in our homes – whether working, living or even entertaining – homeowners will naturally turn to improving their spaces. And that spells good news for companies like his. “As we’ve seen over the years, when people are buying new houses, renovations tend to be low. And when housebuilding slows, renovations go up,” he says. “And that’s what we’re seeing a lot of now. People are weighing their options and choosing what’s going to work out better for them financially.”

ABOVE: TIMBER WOLFF DESIGNS INC. SPECIALIZES IN CUSTOM-BUILD RESIDENTIAL HOME CONSTRUCTION AND RENOVATIONS. PHOTO SOURCE: TIMBER WOLFF DESIGNS INC.

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Medicine Hat Mall

Flesher Marble & Tile 1910 Ltd. Celebrating 110 Years of Uncompromising Workmanship & Unparalleled Reputation By Nikki Mullett

ooted firmly in the city’s history, Flesher Marble & Tile’s longevity and success is an achievement most businesses can only dream of. It’s an achievement that can’t be easily chalked up to one factor or another, but more a culmination of strengths like infallible perseverance, hand picked employees, exceptional service and a timeless product. From the office to the project site, the company has come to know just what it takes to stand the test of time.

tragically in February 2014. If Flesher is 110-years-old, it’s worth noting that the Juke family has had an ownership stake for over half of these 110 years. Juke family ownership started with Jack Juke in the 60’s with his son Wayne eventually taking the reigns and leading the company into the 21st century. Eleanor, with the assistance of the current Flesher Management Team are poised for the next 110 years.

Started in Calgary in 1910, Flesher’s work can be seen in many infrastructure projects across the city. Decade after decade, era after era, the company has laid foundation in the commercial construction industry. It’s focus on quality workmanship, promoting and maintaining cultural integrity and keeping with its strong business ethics are some of the strengths that helped them carve out a niche and reach this 110-year milestone.

Brent Fisher has been with the company for just over 12 years. Since taking over the General Manager role in 2014, he’s been instrumental in guiding the exceptionally diverse and talented Flesher team. As many strong leaders would attest, success hinges on not only the calibre and quality of the work, but on the individuals who are hired to do it. “We simply have exceptional people,” says Brent. “My job is to continue with the direction laid out by my mentor Wayne Juke and stay the course.”

The company is currently owned by Eleanor Juke, widow of industry leader Wayne Juke who left us far too early and

Brent does admit that “the course is dynamic” and he suggests since January 2015 commercial construction has been in a

Flesher Marble & Tile 1910 Ltd. | Celebrating 110 Years of Excellence

slow decline. “Our economy in Alberta is obviously driven by oil,” says Brent. “We all know our oil industry has seen better days.” He suggests that infrastructure spending and commercial construction follows along closely with the oil industry and Flesher continues to adjust accordingly. “The big adjustment,” says Brent “is operating in an environment where the low price seems to be everything when Flesher is not historically a low price contractor, It is becoming challenging to offer quality workmanship in this low price market but our cultural integrity drives the ship and we compete every day with our heads held high.”

Park Place Mall (Lethbridge)

Now, after more than a century, Flesher has the work down to a science. In more recent years the company has been recognized for this exceptional work. The Tile, Terrazzo and Marble Association of Canada (TTMAC) is the governing body of the hardsurfaces industry in Canada. Flesher won the TTMAC 2016 Manufactured Tile category award for an amazing and timeless set of washrooms done at the Telus Convention Centre. They were recognized again in 2017 with the TTMAC Technical Product Application award category and also the Project of the Year category for work on the YYC International Terminal.

Delta Bow Valley Hotel

It’s the large infrastructure projects that Flesher has hung its hat on and many of those have been in alignment with large general contractors. The 2017 TTMAC Project of the Year was done with Ellis Don and the company was on site for four years. More recently, Flesher has been aligned with PCL Construction on the Calgary Cancer Centre. The two have been working side by side for over 100 years as the incorporation of Poole Construction (now PCL) is listed to be 1913 although founded in 1906. The soon-to-be Calgary Cancer Centre mentioned above is the latest endeavor Flesher is co-piloting with PCL. The Alberta Government & PCL design/build project will feature approximately 48,000 square feet of porcelain tile including an

Mount Royal University Riddell Library

SLABS GAUGED PORCELAIN

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Flesher Marble & Tile 1910 Ltd. | Celebrating 110 Years of Excellence | Page 2

open staircase. It’s located on the Foothills Hospital site and will be an internationally recognized, state-of-the-art facility that will provide cancer treatment services and a hub for those affected with it. “PCL does an amazing job of keeping the workplace safe and healthy. For example, they include all tradespeople in their communications and keep their protocols tight,” says Kirk Fisher, Project Manager for Flesher Marble & Tile. “Working with them is first rate.”

YYC International Airport

Post Covid-19 many things have changed but Flesher maintains that construction has been steady and leading the way with safety in the workplace. “Construction has really been the golden child here in Alberta keeping the economy moving ahead,” says Kirk. “Even during all of this, we’ve been lucky to not have had any significant shutdowns.” He suggests this is testament to the general contractors who have worked

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Chinook Centre Dining Hall Renovation

CONGRATULATIONS, FLESHER MARBLE & TILE

Thank you for contributing to Calgary for 110 years and your commitment to construction excellence. We are proud to partner with you on projects like the Calgary Cancer Centre and the Chinook Centre Dining Hall Renovation. PCL.COM

A historic photo of the Flesher Marble & Tile team prior to the 1920’s

very hard to keep the projects alive. “I take it upon myself to ensure we cover all the bases and that we’re safe and we aren’t anyone’s problem on the job sites, boasts Kirk.” “This is what you do when you’re a professional contractor.” THE OTHER SIDE OF BUSINESS In the last five years, luxury vinyl tile (LVT) has been taking a bite out of the tile business due to affordability, durability and visual appeal. Flesher has been continuously expanding into soft surface product, offering it on both the commercial and retail side. “We’ve been diligent in the last couple of years to establish distribution rights with the major manufacturers so as to offer LVT,” Brent says. “Beyond the LVT trend we’re seeing a rise in popularity of statuario marble, commonly found in both gaged or standard format tile, as well as wood finish tile.” “Backsplash tile is ever changing and presently as funky as ever with lots of new colours, sizes and shapes.” Brent suggests that staying on pace with the trends is always important as they do run a retail showroom. “The selection we have in our showroom is a good cross section of reputable, quality distributors,” says Brent and he invites everyone to come see for themselves. Although a repetitious comment Brent beams as he says, “it’s really all about our people. “We’ve got the best Project Managers, Estimators, Warehouse/Material Handling and Office Admin Staff in the business.” Although fewer employees than pre-2015 Flesher is continuing to take on the flooring world with a vengeance and with another 110 years in their sights.

Flextile Ltd is proud to be a supplier partner for Flesher Marble & Tile and would like to congratulate them on 110 years in business and wish them continued success for many more. 4420 1 St SE Calgary, AB T2G 2L3 Ph: 403-287-0886 | E: sales@fleshermarble.com www.fleshermarble.ca Flesher Marble & Tile 1910 Ltd. | Celebrating 110 Years of Excellence | Page 4

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PARKER’S PEN // DAVID PARKER

Parker’s Pen BY DAVID PARKER

t seems the U.S. election has created much more interest among Canadians than politics in our own country. Maybe we have just given up – but interest is growing in our civic election

AVOIDING CONSTRUCTION, A REALLY

A year away but with one member of council already with his eye on the mayor’s chair, possible one or two more, at least a couple expected to retire and who knows, perhaps an incumbent defeat and we could have half a dozen new councillors.

IT OFF WITH A VISIT TO EAU CLAIRE

Many would say that’s a good thing, the only precaution is that you don’t have to work an apprenticeship to serve, yet within days you might be making decisions on big budget items without understanding the outcome. Others would say the current council does not understand either which is why they like to spend time dithering about residential speed limits. What a shame that the Bow Valley Club has closed. It’s been a great facility in the downtown core for the past 38 years, but I guess Covid-19 meant the loss of members and you can’t run any business if income doesn’t cover costs. Hope Bankers Hall Club and Calgary Petroleum Club are in good shape. Members should be encouraged to spend more time at them. Enjoyed a lunch at the Winter Club where the amount of renovations taking place indicates the memberowned club is in good shape. I admit to not being a big hockey fan, but so many others lost interest in another non-Canadian-team Stanley Cup. I understand that hockey for kids is not as popular here as it was. In fact, it was suggested to me there were more old-timers playing than kids today. Might have something to do with the cost of equipment. Pity the family that have a couple of children who both want to play; from boots up

NOVEMBER 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

PLEASANT DRIVE IS TO TURNER VALLEY THROUGH BRAGG CREEK. TOP DISTILLERY WHERE FOUNDER DAVID FARRAN IS HAPPY TO PROVIDE A TASTE OF HIS NEW RUPERT’S WHISKEY. they have to be clad in the right equipment. What happened to the fun of an outdoor rink like the ones in the delightful books by artist Bill Brownridge, where kids used newspapers as shinpads and just enjoyed the game. Avoiding construction, a really pleasant drive is to Turner Valley through Bragg Creek. Top it off with a visit to Eau Claire Distillery where founder David Farran is happy to provide a taste of his new Rupert’s Whiskey. Too bad that he can sell his gins, vodkas and now whiskey into the U.S, but you won’t find any in a liquor store in Ontario. We can buy their wine and spirits but no Alberta producer is allowed to sell through their stores. Oh Canada.

Final Words Common sense is the least common of all the senses.