Business in Calgary - October 2022

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REGULAR COLUMNS 10

Is ESG a Necessity or More Climate Hype?

By Shane Wenzel 16 Protesting Canadian LNG Exports is Bad for Sustainability

By Cody Battershill 71

Calgary Chamber of Commerce 102 Parker’s Pen

By David Parker

FEATURE

the

THIS MONTH’S FEATURES

26

Calgary’s Thriving Tech Scene

In spite of the pandemic – or because of it – the city’s technology sector continues its impressive growth

By Lisa Kopochinski

Business’ Teachable Moment

Post pandemic perspectives?

By John Hardy

41

Business Adjusts Financial Planning

The slow but sure recovery

By John Hardy 61

Meeting Expect ationss

Venues across the city welcome back corporate events in a big (and small) way

By Jamie Zachary

Recognizing Calgary Small Business

They make up more than 95 per cent of all businesses in Calgary

By John Hardy

The Calgary Real Estate Rollercoaster

A 58% increase in condo sales!

By John Hardy

The Recreational Property Supply-Demand Dilemma

Chronic low supply and growing demand

By John Hardy

Is ESG a Necessity or More Climate Hype?

BY SHANE WENZEL

The most common street talk now is around ‘ESG’ reporting. So what does that mean for Canada, and in particular Alberta? We know it is tied to climate change, but then when isn’t that the popular excuse for all rising costs?

Money managers on Wall Street are echoing federal politicians that climate change is their main concern. Seriously? Is that all that is wrong with Canada? Or is it an excuse for more interference in our lives and justification to fulfil political agendas? What we can easily interpret from all of this is a possible shift of trillions of investment dollars away from oil and gas, a push for ownership of electric vehicles, more mass transit in cities and the way we view car ownership all together. Will we even be allowed to own one is the big question. Has anyone been noticing the additional bike lanes being added in Calgary to the extent some streets are becoming impossible to manoeuvre? How will all of this affect the global transportation industry, the billions of dollars of the export industry and food delivery? Only completely naïve politicians believe the need for vehicles will end. We will continue to need them for work, for shopping, taking our children to school and other activities. Mass transit is not the answer that municipal governments are pushing for, and particularly in Cold Canada. All of this is foolishness is making relocating outside of larger cities incredibly attractive.

As a result of this new direction, new and onerous emissions reporting standards will affect every industry from small to large, and include everything from food services, home building and everything in between. It is most definitely destined to kill our fossil fuel industry and jeopardize

Canada’s energy security. So what incentive will companies have to invest in exploration and development if it leads to lenders, insurers and investors walking away? Net zero does not appear to be the name of the game now, but rather ‘absolute zero.’ While Mark Carney likes to refer to it as the most important innovation in accounting since the 14th century, it is heavily biased against any type of emissions and without question will exponentially increase compliance costs for everyone along with a decreasing modern lifestyle.

Not only will this move create additional costs and burdens on companies, but non-compliance will inhibit access to financial services and investment. Public companies will be required to calculate their own greenhouse emissions, and choose their suppliers and customers, accordingly.

Can’t you just visualize the wild expansion of government hiring to manage this process? Canada needs more paycheck writers not more regulations and more regulators! There are plans underway for a compliance police force with unlimited powers and a compliance armory in Manitoba with all kinds of purposes unheard of in modern civilized times. Regulation officers have already been roaming onto farm property in Saskatchewan without owners’ permission testing slough water. Is this what our future is going to look like?

Some pension plans, including Quebec’s Caisse, no longer hold shares in oil and gas producers because of these new restrictions. Unfortunately, Quebec pensioners lost out on the industry gains this year as they will in the future. Without question, it is time for our own Alberta pension plan!

Shane Wenzel is president of the Shane Homes Group of Companies. Follow him @shanewenzel on Facebook, Twitter, LinkedIn, Instagram and YouTube.His column is written for the Alberta Enterprise Group, @AEG on Facebook, Twitter and LinkedIn.

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EDITOR Melanie Darbyshire melanie@businessincalgary.com

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ART DIRECTOR

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REGULAR CONTRIBUTORS

Shane Wenzel

Cody Battershill

David Parker

THIS ISSUE’S CONTRIBUTORS

Lisa Kopochinski Rennay Craats

John Hardy

Jamie Zachary

PHOTOGRAPHY

Cover photo courtesy of Riverwood Photography

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A STEP ABOVE

STEP ENERGY SERVICE’S PASSION, FOCUS AND INNOVATION YIELDS RESULTS FOR THEIR TEAM, INVESTORS AND CLIENTS

STEPEnergy Services offers coiled tubing, fracturing, nitrogen and fluid pumping services across the oil and gas plays in the Western Canadian Sedimentary Basin, as well as the Permian Basin and Eagle Ford Shale Play in Texas, the Bakken Shale Play in North Dakota, Uinta-Piceance in Utah and the Niobrara-DJ Basin in Colorado.

STEP was founded in 2011 when Steve Glanville (now CEO), Bailey Epp and Regan Davis recognized the need for an energy services company that was focused on providing an elevated level of client service and technical expertise to the deep capacity coiled tubing market in Western Canada. The founders also understood that unless they built an operational team of engaged and committed professionals, motivated to execute safely and flawlessly each day, the newest equipment in the basin would remain underutilized. The STEP culture was born and attracted some of the most talented professionals to the organization. The company grew quickly in subsequent years, expanding into the hydraulic fracturing market in Canada in 2015. STEP established a coiled tubing presence in the U.S. in the same year.

Klaas Deemter, CFO, says, “We have a lot of pride in what we have built here over the past 11 years. We still care just as passionately about our people and culture as we did on day one. Safety, trust, execution and possibilities are our core values and the guideposts that inform our daily operations. Those values drive our success.”

Deemter explains the company’s core values in more detail, saying, “Safety is critical to our business and underpins everything we do. We want everyone to go home at the end of every shift. Personal safety is paramount, but this mindset also informs how we take care of our equipment and products and transport them to the well site. We are very conscious about how we operate and want to keep our environment clean and our professionals safe. A high level of trust in our people empowers them to make decisions as they are working; that high level of trust translates into efficient and high-quality execution on each project for our clients. Trust also plays into our value of possibilities. When the team is empowered in what they do, they are actively engaged in their work and in delivering quality service to our clients.”

STEP sets itself apart by working collaboratively with clients, designing programs to maximize logistics and operate at peak

efficiency. They pump for more than 20 hours daily to ensure maximized returns for clients and investors.

“We were among the first to bring dual-fuel fracturing equipment to the Canadian market,” Deemter pointed out. “We did that because it is the right thing to do. It reduces both the cost to our clients and emissions into the atmosphere. It goes back to our commitment to the communities where we live, work and play.”

STEP formed and grew during some turbulent times in the energy industry, giving it the resilience needed to withstand the effects of the COVID-19 pandemic. “A lot of people and companies have left the oil and gas industry since the downturn of 2015 and the overall narrative around oil and gas was becoming increasingly negative in Canada and Europe,” Deemter explains. “However, the world is beginning to realize that energy security is critical. At STEP, we are almost back to pre-pandemic employment levels, and we’re proud of our role in delivering a product that improves the standard of living for people across the globe.”

ABOVE: KLAAS DEEMTER, CHIEF FINANCIAL OFFICER

STEP is a very big believer in investing in the communities they serve. In addition to supporting local events, groups and activities, STEP’s giving back initiatives focus on underserved communities. Their Christmas Spirit Campaign and golf tournament have raised more than $600,000 since the company’s inception. STEP is also an avid supporter of STARS and has a five-year commitment with Red Deer Polytechnic.

“We are designed to live in communities with each other,” says Deemter. “We are stronger as communities and we benefit personally and professionally from those that came before us. We must both sustain and build on what we have been given so future generations can enjoy these benefits too. Volunteering is important to me and the company. STEP’s leadership and professionals have

worked hard to create a culture of caring and community, something that is ingrained into the company’s ethos.”

ATB has partnered with STEP from the start and continued that partnership as STEP expanded into the United States.

“ATB is deeply committed to the energy business in Alberta and Western Canada,” Deemter says. “They have a strong corporate culture as well, something in which we are aligned. I see it when I look at who they support and how they go the extra mile to support Alberta businesses and foster the entrepreneur culture in Alberta. I see it in their events, community engagement and community messaging. It is clear that they operate differently from traditional financial institutions.”

Deemter concludes by talking about the future, “I’m very excited about the coming years for both STEP and the industry. We’re at the early stage of a multi-year commodity cycle and see demand for safe, clean and reliable North American oil and LNG growing. STEP and many other Alberta-based energy companies are well positioned to benefit from this demand, delivering opportunities to our employees and value to our shareholders.”

ATB is pleased to present a 2022 profile series on the businesses and people who are facing challenges head-on to build a strong Alberta.

TOP LEFT: LARGE CAPACITY HYDRAULIC FRACTURING OPERATION.

BOTTOM LEFT: HYDRAULIC FRACTURING OPERATION IN NORTHEASTERN B.C.

RIGHT: COILED TUBING ANNULAR FRACTURING OPERATION IN WCSB.

Protesting Canadian LNG Exports is Bad for Sustainability

BY CODY BATTERSHILL

Oil and natural gas demand continues to rise while Canadian exports face long-standing domestic protests that thwarts market access. The result is that Canadians are missing out on a huge opportunity in global energy markets.

European nations are scrambling to install new LNG import facilities, often floating LNG import facilities known as floating storage and regasification units. FSRUs can be installed more quickly than onshore, permanent import terminals.

Some 25 new FSRUs are set for installation across the EU in the coming years, according to S&P Global Commodity Insights data, with the first facilities expected to be operational before year-end.

In Germany, fear of gas shortages has the country stockpiling wood as an alternative to gas-generated heat, even as some experts warn of respiratory and cardiovascular health repercussions from particulate matter emitted in wood combustion.

And, following Russia’s invasion of Ukraine and a sharp drop in Russian gas flows to the continent, Britain is soon to receive a rare shipment of LNG from Australia as countries across Europe strive to secure supplies before winter.

Meanwhile, news reports indicate that UK pub, restaurant and hotel spokespeople – faced with energy bills that have skyrocketed by 300 per cent – are warning of mass closures this winter if there isn’t urgent government support.

I think you know where I’m going with this.

There’s real environmental, social and economic damage that results from blocking Canadian LNG exports. Some of this damage is to Canada specifically, while other damage is more international in scope.

First, in relation to Canada, strong competition means other supplier nations benefit when our country is unfairly blocked from participating in global markets.

Second, it’s wrong that more carbon-intensive energy technologies are chosen to fill the gap in countries that lack enough clean-burning LNG – especially Canadian LNG, produced to the most exacting environmental requirements on the planet.

Canada’s sterling record for social fairness, Indigenous and non-Indigenous community health and safety, worker rights, equality and the like, makes our product all the more desirable in a world that professes to care about these issues.

As Qatar pushes to be the ‘go-to’ emergency gas supplier for Europe, I wonder whether the nation that, ranks far lower than Canada on many ESG rankings is the ideal energy supplier to advanced European societies.

Argentina, Qatar, Angola, Algeria, Mexico, Qatar, Australia, the USA, Mozambique and others are full speed ahead with LNG, benefiting from projects operating and planned while here at home LNG protests against our stringently regulated natural gas sector make things worse for Canadians and more lucrative for our competitors.

Canadians deserve much better.

Cody Battershill is a Calgary realtor and founder / spokesperson for CanadaAction. ca, a volunteer-initiated group that supports Canadian energy development and the environmental, social and economic benefits that come with it.

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CALGARY’S THRIVING TECH SCENE

IN SPITE OF THE PANDEMIC – OR BECAUSE OF IT – THE CITY’S TECHNOLOGY SECTOR CONTINUES ITS IMPRESSIVE GROWTH.

BY LISA KOPOCHINSKI

Calgary’s booming technology scene is exactly that –booming. Even with the pandemic nearly behind us, the market has remained strong.

For example, as part of its $17 billion investment in operations, infrastructure and spectrum across Alberta through 2026, TELUS recently opened TELUS Sky, a new state-of-the art headquarters in downtown Calgary. Standing 60 stories high and spanning 750,000 square feet of office and retail space, this project achieved LEED platinum certification.

“Our $400 million development continues our legacy of making powerful contributions to advance the economic strength and social vitality of both the city of Calgary and the province of Alberta,” says TELUS president and CEO Darren Entwistle in a GlobeNewswire press release.

“Over the past century, TELUS has invested $60 billion in network infrastructure, operations and technology across the province, and will create a further 8,500 familysupporting jobs.”

TELUS Helps Revitalize City Block

Moreover, as the transformative centrepiece of a revitalized city block, Entwistle says TELUS Sky sets a new standard of excellence in architectural beauty and environmental sustainability, exceeding the global standard for leadership in energy and environmental design.

“We are exceedingly proud that TELUS Sky will continue to build a friendly future for everyone who lives, works and serves in the great City of Calgary.”

Just some of the TELUS Sky’s unique features include:

• A storm water management system that recycles rainwater for use in washroom toilets and urinals, reducing the building’s municipal water demand by 70 per cent.

• A thermal energy system designed to efficiently transport hot water through an underground network of insulated pipes across the city, resulting in a 30 per cent reduction in heating energy demand.

• 100 per cent fresh air ventilation with operable windows and exterior terraces.

• Windows designed with robust envelope and triple-pane glazing to decrease solar transmission and promote greater shading within the building, contributing to a 35 per cent reduction in building energy use.

• A living green wall in the 11-storey atrium to improve air quality and provide occupants and visitors with a connection to natural elements.

• A direct connection to TELUS’ PureFibre network, ensuring tenants, businesses, guests and office workers have access to the fastest most capable internet network available in western Canada.

“Throughout the project’s development over the last nine years, TELUS Sky supported the local economy by creating

Live, Work and Play at University District

University of Calgary Properties Group, the developer behind University District and most recently recognized as CHBA’s 2022 winner of Best Growing Community, is bringing Calgarians together in meaningful ways. Designed to be feet first, the community offers thoughtfully designed pathways, green spaces, a carefully curated retail main street and unique events.

A LEED ND Platinum Certified community, University District is the first and largest in Alberta. Quite simply, University District is a thriving place to live, work and play.

LIVE

University District’s newest residential project, Dean’s Landing, offers the choice of 66 stacked townhomes and 135 condos situated over nine buildings. With options including studio, one, two and three bedrooms, there are clever floor plans suitable for everyone’s unique lifestyles. Located adjacent to the North Pond and Urban Dog Park, Dean’s Landing is positioned with easy access to green space, existing community amenities, and a regional shopping mall.

The site has been laid out to minimize sight line impacts where possible and create interior urban streets to enhance the pedestrian realm, encouraging walkability and connecting with neighbours.

is the largest employment hub in Calgary outside of the downtown core with the University of Calgary, two major hospitals, auxiliary medical support services, a regional shopping centre, and an adjacent innovation quarter. With

Designed with walkability in mind, University District offers convenient amenities for commuters including dining, entertainment, professional services, grocery and shopping. Between the appealing Retail Main Street, the growing residential development and the highly soughtafter park spaces, University District is Calgary’s best kept secret for companies to call home. Employees will quickly fall in love with the feet first design and robust retail offerings just steps away from the office.

PLAY

1.5 million square feet available for lease within the community in a variety of sizes, a wide range of businesses have the opportunity to start or expand in this thriving hub. Established transit routes, bike paths and direct accessibility to the TransCanada Highway and

Since the launch of University District in 2016, events in the community have showcased the ever-expanding park spaces and growing amenities that are available to the public. The heart of the community, Central Commons Park is set to open this fall, with three acres of oasis featuring a winter skating rink with a cooling system, a splash pad, a staging area for concerts, a picnic area with tables and BBQ pits, fire features, patio space, public washrooms, showers for bike commuters working in U/D, a public plaza and plenty of underground parking. A community landmark, this destination will serve as a gathering place for residents and visitors to make plenty of memories for years to come.

Unique offerings such as the Murrieta’s Hospitality Borough Bar + Grill, The Banquet Bar and Fuwa Fuwa Japanese Pancakes, along with other local favourites such as Village Ice Cream, OEB Breakfast Co., and Monogram Coffee are making the Retail Main Street a go-to food scene for Calgarians.

To stay current with upcoming openings, events and changes in the award-winning community of University District visit myuniversitydistrict.ca or follow them on social media @udistrictyyc_.

Central Commons Park

more than 1,000 jobs,” Entwistle adds. “The building will be home to more than 1,600 local TELUS team members.

Strong Growth for Vog App Developers

Vog App Developers is a Calgary-based custom development software firm formed in 2004 that services many industries – from energy and health to safety crypto, fit tech and more.

Owner and president Vince O’Gorman says Vog – which currently has 90 employees – has grown significantly during the pandemic.

“COVID has accelerated our growth plan from five years to two years. We can build anything – apps, android platforms and more. We’re collaborating with several large companies like HP and Amazon. We work all over the place with a variety of enterprises and start-companies.”

A born and bred Calgarian, O’Gorman says overall the technology scene is strong in the province.

“Alberta, in general, is a little bit more resilient because we have such a diverse tech scene here. You see more developers entering the market and this is an opportunity for companies to pick up some talented developers.”

When asked if there will be a higher impact of tech companies in the city’s downtown core space, he says he cannot be certain of this because COVID and remote working and communicating through (Microsoft) Teams, Zoom and Slack has provided companies with opportunities to save on rent.

“From an employer’s standpoint, efficiencies are not always met from having employees not drive into the office downtown. It’s actually the opposite. On Zoom, they may have a two-minute meeting as opposed to a 20-minute meeting in the office.”

And, while rent in downtown Calgary is rising, O’Gorman says businesses are creating more unique environments for their employees.

“From a mental health perspective, we need to interact. We’re social animals. I think the hybrid of working in the office and working from home a couple days a week will be the major player over the next few years.”

TOP: VINCE O’GORMAN, OWNER & PRESIDENT, VOG.

BOTTOM: VOG APP DEVELOPERS.

“ALBERTA, IN GENERAL, IS A LITTLE BIT MORE RESILIENT BECAUSE WE HAVE SUCH A DIVERSE TECH SCENE HERE. YOU SEE MORE DEVELOPERS ENTERING THE MARKET AND THIS IS AN OPPORTUNITY FOR COMPANIES TO PICK UP SOME TALENTED DEVELOPERS,” SAYS O’GORMAN.

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IBM CIC Invigorates Tech Sector

The new IBM Client Innovation Centre (CIC) for Western Canada is just one of the latest tech companies headquartered in Calgary. Located in the Beltline area downtown, the CIC is in a portion of the 25,000-square-foot office space that IBM occupies.

The CIC will add to a network of centres that IBM has across Canada and globally. The focus is broadly on application modernization and sustainability, delivering consulting services and technologies like 5G, artificial intelligence, hybrid cloud and blockchain, helping to elevate Alberta’s position as a centre for energy transformation. With this CIC, IBM will help organizations to both modernize their legacy applications and accelerate their environmental and social goals to create long-lasting impact for their communities, employees, customers and investors.

Through a partnership with Invest Alberta, Calgary Economic Development and the Opportunity Calgary Investment Fund (OCIF), this CIC will bring 250 new jobs to the city over the next five years.

“To overcome the skills gap in Western Canada, we will be looking at candidates at all levels of experience to fill new positions that include application developers, business and transformation analysts, testers, project managers and other positions,” says Eric Johnson, partner, Western Canada, IBM.

To scale it up quickly, IBM will start by hiring professionals with existing skillsets – both early and well into their careers. It will then build on this talent base by targeting new graduates.

“Broadly, we will also be focused on standing up a mentorship model to grow the ecosystem,” he adds.

As for the effect this investment will have on the Calgary’s downtown core space, the Centre will play a significant role in contributing to the province’s economic growth through job creating and the engagement of local enterprise, “It will accelerate innovation in sustainable practices and advance the position of Alberta as a hub for energy transformation.”

TOP: IBM CLC BELTLINE OFFICE

BOTTOM: ERIC JOHNSON, PARTNER, WESTERN CANADA, IBM.

“TO OVERCOME THE SKILLS GAP IN WESTERN CANADA, WE WILL BE LOOKING AT CANDIDATES AT ALL LEVELS OF EXPERIENCE TO FILL NEW POSITIONS THAT INCLUDE APPLICATION DEVELOPERS, BUSINESS AND TRANSFORMATION ANALYSTS, TESTERS, PROJECT MANAGERS AND OTHER POSITIONS,” SAYS JOHNSON.

BUSINESS’

TEACHABLE MOMENT

BY JOHN HARDY

Of all the basic and cliched skills essential for business executives – financial, marketing and sales, leadership, strategizing, delegation and time management, and problem solving – risk management may be the most overlooked and taken for granted. Or at least it was, until COVID hit.

Speedbumps are routine facts of business life. Dealing with business’ usual speedbump issues has always been somewhere between effective planning and crisis management. Suddenly, there is caution and consensus

that, particularly in business hubs like Calgary, managing through the pandemic disruptions was more than a major speedbump. It was a significant teachable moment. Risk management at its most unexpected, scrambling and complicated worst.

Although business is now moving forward and a momentum of positivity continues, the past two years of lockdowns and business flux have been a wake-up call. Many had to pivot how they operated their business. They adjusted to the new virtual environment and workers working remotely.

POST PANDEMIC PERSPECTIVES?

We are Downtown

There is no average Calgarian, and Downtown is no average community. A thriving downtown means a thriving city, and The City of Calgary offers programs and services to help businesses get back on track. Hear some of our stories at calgary.ca/respond

Fatima Ghanem is a secondary school science teacher at Webber Academy. Before joining Webber Academy, Ms. Ghanem had been teaching biology, general sciences, and primary mathematics at the Renert School, a K-12 private school in North Calgary. As an educator, she strives to foster a learning environment in which students can develop selfefficacy and the confidence to achieve their most ambitious goals. Ms. Ghanem strongly believes in teaching to the specific needs of individual students and makes every effort to tailor her teaching to the diverse experiences, interests, and capabilities of all learners.

Ms. Ghanem graduated with a Bachelor of Science in Biological Sciences from the University of Calgary, where she continued on to complete her Bachelor of Education degree, specializing in secondary sciences and mathematics. She discovered her passion for teaching while working as a science and math tutor, and volunteering at a literacy and academic development program for refugee students who had experienced little or interrupted schooling. After teaching full-time for two years, Ms. Ghanem took a vocational break to pursue a Masters in Biomedical Sciences at the University of Brighton in the United Kingdom. Her primary research interest is in neurophysiology, and she completed her thesis in 2018, graduating with distinction.

Ms. Ghanem’s interests and hobbies include creative writing, weight lifting, and cooking. She believes strongly in providing students with the opportunities to engage in real research and fieldwork, and she hopes to create lasting partnerships between students and stakeholders in the local biotechnology community and beyond.

Tom McGrath teaches Computer Applications and is a member of the Robotics Team at Webber Academy. Born and raised in Whitecourt, Alberta, he left home at 18 to earn a Bachelor of Arts in Philosophy from the University of Alberta. He then spent almost a decade working in the Oil and Gas industry in Inventory Analysis, and Supply Chain and Management roles. He found his most enjoyable days on the job were those spent training and mentoring new employees.

It was the birth of his first son that brought on a desire to seek a more fulfilling career and be a positive role model while teaching and mentoring future generations. He returned to the University of Alberta and obtained a Bachelor of Education in Mathematics with distinction. After spending his first years as an educator in Edmonton teaching Grades 7 through 12, he is excited to join one of the most acclaimed schools in the country while also being closer to family, friends, and the mountains.

Tom is also an accomplished marathon runner, having completed the 26.2-mile distance 24 times. That includes wins at the Edmonton and Fallen 4 Marathons and Top Canadian finishes at the Boston, New York City, Chicago, and Tokyo marathons.

Despite a love of teaching and running, Tom is happiest when with his wife Tory, their two boys, and their two dogs.

WHILE MANY PRIVATE COMPANIES HAVE SUCCESSFULLY DIGITIZED DURING COVID, EXECUTIVES CLEARLY RECOGNIZED THE IMPORTANCE OF GROWING IN A SECURE WAY.”

While work-life boundaries got blurred, business owners found themselves working harder and longer. Some shut down temporarily, and unfortunately, others went out of business or changed their business model. With the COVID curse, owners and employees paid more attention to the importance of good health and life priorities.

“The pandemic has definitely forced businesses to give a serious look at their risk management policies,” notes Nadja Ibrahim, partner at PwC, Tax, Private Company Services. “The foundation of any business must be its values and purpose, and a clear plan must follow. While many private companies have successfully digitized during COVID, executives clearly recognized the importance of growing in a secure way. Risk management is usually set on a list of items to monitor, and for the first time, businesses had to quickly address the unknown and rethink their way of doing business. It also taught them to make sure they have the right people in place before a problem comes up, ideally experts in their fields. During an emergency, businesses should always make sure to manage the short-term challenges with the long term in mind.”

In addition to priorities like cash flow, business projections and strategies and navigating the new normals of operations, there is a surge of interest in succession planning. Stats and trends show that until recently, most business leaders talked the talk but relatively few walked the walk of continuity and succession planning. The numbers show that fewer than a third have a formalized succession planning process and while 86 per cent of surveyed leaders considered succession planning an important priority, about 14 per cent reported doing a good job with it.

Stats show that about half (51 per cent) of business owners do not have a succession plan. Of the other half (49 per

cent) of business owners that do have a succession plan, 41 per cent have an informal plan. Only eight per cent have a formal written plan.

According to a recent survey by the Canadian Federation of Independent Business (CFIB), seven in 10 business owners agree that the pandemic has changed their thinking about continuity, succession planning and how they plan to retire or exit their business. The survey documents the new, postpandemic business reality that 42 per cent of business owners will retire later because of the COVID fallout and 57 per cent estimate the value of their business has dropped and it tracks that many business owners are delaying their succession and retirement plans, and the majority feel that the value of their business has gone down because of COVID broadsides.

The CFIB survey also cautions that this has major implications for the future of Canada’s entrepreneurs and their families.

ABOVE: NADJA IBRAHIM, PARTNER AT PWC, TAX, PRIVATE COMPANY SERVICES.

“THE PANDEMIC HAS DEFINITELY FORCED BUSINESSES TO GIVE A SERIOUS LOOK AT THEIR RISK MANAGEMENT POLICIES,” NOTES IBRAHIM. “THE FOUNDATION OF ANY BUSINESS MUST BE ITS VALUES AND PURPOSE, AND A CLEAR PLAN MUST FOLLOW.

Some business leaders begrudgingly admit that, aside from hardcore factors and competing business priorities like the economy and market trends – procrastination has always been a denied but key factor for continuity or success planning.

And then COVID happened. Life changed. Business changed. Employee work routines changed. Business owner perspectives changed. And strategizing about the future changed. Including businesses suddenly seeing the light and prioritizing the essentials of continuity and succession planning.

“One of the key learnings from the pandemic is to never wait until something becomes urgent,” Ibrahim says. “Succession planning and investing in people is something that is a recommended approach for all business planning, especially for business continuity, and keeping in mind that it is a very volatile recruitment market. Having a pipeline for talent, both internally and externally, investing in building a strong recruitment brand is prudent for all growing businesses.”

Lynne Fisher, national team leader with MNP’s SMART Services underscores that, “According to the Harvard Business Review, the greatest ‘churn’ in employee turnover is in the 30 - 45 year age group. For many business owners, this is precisely the age group in which they are seeking their successors, as these individuals

FISHER UNDERSCORES THAT THE COMPOSITION OF THE LEADERSHIP TEAM, AND THEIR INDIVIDUAL RETIREMENT GOALS, CAN CERTAINLY HAVE AN IMPACT ON THE SUCCESSION OF THE BUSINESS.

There’s a misleading business stereotype that Boomers are retiring while Millennials are job jumping. Ibrahim emphasizes that while Boomers are retiring, Millennials are not necessarily jumping from job to job. “Yes, it is currently an employee’s market, and they are looking for specific things when they evaluate a work offer. Now more than ever, potential employees want a flexible work schedule, an environment that allows for a healthy work-life balance, good benefits and the possibility to explore their skills and be trained at the workplace. When companies listen to our people, they will stay.”

Prioritizing continuity and succession planning have become long-term offshoots of COVID’s impact on Calgary business. “As businesses rebound and head into post-pandemic

management,” Ibrahim adds with savvy and positivity, “business leaders are prepared for factors such as financial challenges including inflation, the fragility of capital markets and geopolitical issues. Risk management and value creation will need to be updated constantly to deal with unexpected disruptions.

“Technology will also become a more important aspect of all aspects of business, from crypto to transitioning to electrical vehicles. The world is becoming interconnected on platforms, and more detailed tech expertise will be required. These factors must all be considered. When making key decisions about the future of the organization, businesses will need to position themselves for the future by accelerating change and transformation.”

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Universal HEALTH CARE:

Prescription for an Ailing Health Care System

Of all the quintessential questions facing Canadians today, universal health care continuing in its current state is one of the most pressing issues. It is also one of the most critiqued yet cherished of government programs. Some people miss the point and argue the system works well enough; it just requires greater funding by increasing our tax burden. Others say it is time for a revamping of universal health care after 60 years through the addition of a parallel, private/ public P-2 system that should be without cost to the patient.

As we emerge from two years following the pandemic, it is clear that the system is now broken. In most provinces, cancelled surgeries, increasingly long wait times, strained primary care networks, an alarming lack of emergent care and serious staffing challenges have brought the issue to the forefront. Most Canadians hear daily about alarming waitlists, and nurses and doctors who leave their profession and relocate to other jurisdictions that have less government involvement.

Tommy Douglas’ and his cohort’s vision of a public health care system was first implemented in the 1960s. It is no longer functioning nor has it been practiced the way it was originally intended because of the elimination of a minimal quarterly co-pay. Times have changed in many ways, not the least of which is the large number of Baby Boomers reaching their 70s. The awareness that we spend approximately 80 per cent of our individual health care budget in the last 10 years of life is an important fact. Therefore, like everything else that evolves over time, public health care in Canada is long overdue for a rebuild.

Rebuilding public health care is a complex issue. Dr. M. Garth Mann, CEO of the Manor Village Life Centers, has devoted much time, effort and passion to suggesting a solution that will work effectively. Mann bought a parcel of land on the corner of Richmond and Victoria streets in London, Ont., and developed Canada’s first multi-use senior supportive centre combined with medical and allied medical offices plus dual surgical suites that were approved by College of Physicians and Surgeons of Ontario.

With the opening of this building called Advanced Medical / Surgical Operatory & Senior Center, the purpose was to exemplify and understand how the private sector could assist the health care requirements of a growing and aging populace. It is important to note that Mann is a staunch proponent of a public health care system that is supported by private industry. Today his team has proven in London that the private sector can contribute by meeting the needs of public health care affordably.

“Our London team is looking at it from the perspective of meeting the needs of the patient,” says Mann. ”If the private sector can intervene and improve the health care system where the public system can’t facilitate patient needs, then the public sector should welcome the opportunity for enhancing universal health care for Canadians.

“Our protocol is for a single health-care system in each province that is genuinely universal, not two-tiered,” says Mann. “The private sector would provide the required

RIGHT: DR. M. GARTH MANN, CEO, THE MANOR VILLAGE LIFE CENTERS.

PHOTO SOURCE: RIVERWOOD PHOTOGRAPHY

funding to develop and build the licensed chartered health services, typically in the form of day surgical facilities or other types of clinical care. It is simply not necessary that the public fund medical clinics, day surgical suites and enhanced senior supportive care facilities for long-term care.”

Mann sees hospitals been essential to treat acute care (emergencies), offer extended care for more complex surgical procedures, and act as research centres for new technologies and treatments. Hospitals funded by public taxes should not provide for long-term senior care or simple surgical procedures. Chartered private clinics would be licensed and registered through the provincial Colleges of Physicians and Surgeons, and skilled professionals employed by the Chartered Clinic would provide the facilities and the staffing resulting in a cost saving to the taxpayer.

“If we remove day surgeries from hospitals, wait times for approximately 73 per cent of all surgeries would be reduced,” Mann says. “This represents a huge use of hospital resources that could be offloaded to chartered surgical facilities.”

According to the Fraser Institute, Canada is near the bottom of the G20 list of countries when comparing costs related to value received for health care. For example, in Calgary, the

average wait time for a hip replacement surgery so far this year is 73.6 weeks (almost a year and a half), and 93.8 weeks (almost two years) for a knee replacement surgery. In other Canadian cities, wait times can be even longer.

“Canada already has a two-tier system. Those that can afford to pay get their care in another province or country.” This is something that regularly happens in what Mann describes as a two-tiered system. “Governments suppress the facts that patients today, who can afford to pay, travel out of province or

LEFT: A PATIENT RECEIVES CARE AT ADVANCED MEDICAL GROUP IN LONDON, ONTARIO.

RIGHT: DR. BRIAN ROTENBERG, DIRECTOR OF SURGERY FOR ADVANCED SURGICAL OPERATORY, AND M. GARTH MANN, CEO.

“IF WE REMOVE DAY SURGERIES FROM HOSPITALS, WAIT TIMES FOR APPROXIMATELY 73 PER CENT OF ALL SURGERIES WOULD BE REDUCED,” MANN SAYS. “THIS REPRESENTS A HUGE USE OF HOSPITAL RESOURCES THAT COULD BE OFFLOADED TO CHARTERED SURGICAL FACILITIES.”

country and pay a huge fee for these surgeries,” he says. “Many Canadian patients have also learned that they can pay a substantial fee to be part of a health care group that helps circumvent waitlists and pushes the patient in for primary care quicker, versus spending the weekend at hospital emergency.”

Dr. Brian Day, founder of the Camby Clinic, challenged B.C.’s legislation, but the Supreme Court dismissed his challenge in July 2022. The B.C. Court of Appeal upheld the lower court’s finding that while long waits for treatment have denied some patients their Charter rights to life and security of the person, those violations are permitted under the principles of fundamental justice. The justices said the laws are meant to ensure equitable provision of health and prevent the creation of a two-tier system where access to potentially life-saving treatment depends on wealth. (In other words, Canadians who wait for required health care should expect they could die waiting.)

”Canadians need to better advocate for themselves instead of accepting the status quo,” Mann says. ”We already live in a country with twotiered health care. You can be blind to the fact that it’s happening, but it’s there, and everyone knows it.”

“Our proposal is exactly the opposite. We don’t want a twotiered system. We want a single system that is fair and equitable.”

“Chartered senior supportive care facilities for long-term care,

RIGHT: DR. M. GARTH MANN WITH SOME OF THE SENIORS AT THE MANOR VILLAGE LIFE CENTERS.

PHOTO SOURCE: RIVERWOOD PHOTOGRAPHY

AND INDEED, COST IS ALWAYS PARAMOUNT. IN ALBERTA, THE LATEST PROVINCIAL BUDGET ALLOCATES A WHOPPING $22 BILLION FOR HEALTH OPERATING EXPENSES, AN INCREASE OF $515 MILLION FROM THE 2021 BUDGET FORECAST, AND NOT INCLUDING COSTS RELATED TO COVID-19. HEALTH CARE SPENDING CONTINUES TO RISE ACROSS THE COUNTRY, ACCELERATED BY AN AGING POPULATION.

including quality meals, activities and skilled staff, should likewise be provided and paid for through the private sector, with each province paying for the nursing and health component,” states Mann.

In London, the first two floors of the building focus on preventative health care for chronic health diseases as well as acute care, which includes a walk-in clinic and family doctors and specialists. Pharmacy, laboratory testing and cardio testing are standard tenancies, and they are especially busy along with dentistry, optometry, physiotherapy, plus two large day surgical suites.

The third and fourth floors provide skilled care for senior supportive living, assisted living, as well as memory care.

London, Ontario is an excellent model and Mann advocates for future Advanced Medical & Surgical Centers as superior for both the patient and the senior resident. It is also more efficient and cost-effective. “We have proven that costs can be reduced in comparison to in-hospital procedures and surgeries. This is how the private sector can reduce the cost of health care and expedite the process by partnering with the public sector.”

And indeed, cost is always paramount. In Alberta, the latest provincial budget allocates a whopping $22 billion for health

operating expenses, an increase of $515 million from the 2021 budget forecast, and not including costs related to COVID-19. Health care spending continues to rise across the country, accelerated by an aging population.

Costs will only continue to rise, which is why Mann argues that a nominal quarterly co-payment should be re-introduced to offset rising health care costs, where provincial budgets are well above the mandated 35 percentile for universal health care.

The expansion of private facilities will also help ameliorate the staffing challenges being felt across the health care system. In Mann’s own experience, “people want choices as to where and how they practice. No one is finger-pointing. It is simply human nature that surgeons, specialists, doctors and nurses want to choose where and how they practice. It’s a far better system with choices. Patients should also have a choice as to how and where they receive health care.”

Mann also advocates for greater personal responsibility when it comes to preventable chronic health diseases. “Perhaps we need to reward people on their tax returns for working to be healthy, and our overall health-care costs paid by taxes will come down immensely,” he says.

In Alberta, the use of private chartered health facilities is on the rise, with the government announcing this year an increase in the share of surgeries delivered by such facilities from 15 to 30 per cent over the next few years. Ontario also recently announced it would invest more to increase surgeries in existing or new chartered clinics.

“It’s time that we stood up and asked our government and politicians to rebuild universal health care,” Mann concludes. “Let’s start dealing with the issues and talk openly about it. Let’s resolve how we’re going to look after the citizens of this country who are paying a lot of money on taxes and not receiving adequate health care. Let’s do it efficiently in a way that we can provide the services without placing patients with intense pain on endless waitlists.”

Revolutionary thinking in the 1960s is what brought universal health care to Canada. Some 60 years later, fresh approaches are once again required to meet the health care needs for a much larger group of Canadians. The time is now to take up the challenge. Lives depend on it.

BUSINESS ADJUSTS

FINANCIAL PLANNING

THE SLOW BUT SURE RECOVERY

BY JOHN HARDY

Of all the usual small business ups and downs and the consistent planning for growth, success and moving forward, the past 20 months of pandemic disruptions and challenges were a broadside like none other.

While all aspects of business were impacted, the uncertainty of financial planning and the unpredictability caused by pandemic lockdowns and disruptions was exceptionally challenging for small businesses.

“Businesses navigated an economy where they were forced to close their doors, allowed to reopen them, forced to close them again, allowed to partially reopen them, and so on,” says Jon Horsman, senior executive vice president of Business, ATB Financial and CEO of ATB Capital Markets. “There was constant change and unpredictability, in lockdowns, vaccination thresholds, vaccination records and certificates to QR codes, and outreach to staff and suppliers.”

Businesses adjusted their financial planning and did what needed to be done to maintain the business. “They found effective ways to survive the unpredictable environment of lockdowns and re-openings. They adjusted the financial planning and evolved their business models to accommodate the ever-changing economy. Restaurants, for example, using online platforms such as Shopify, DoorDash, SkipTheDishes, Uber Eats and moving to curbside pick-up and patios.

“THERE WAS CONSTANT CHANGE AND UNPREDICTABILITY, IN LOCKDOWNS, VACCINATION THRESHOLDS, VACCINATION RECORDS AND CERTIFICATES TO QR CODES, AND OUTREACH TO STAFF AND SUPPLIERS,” SAYS HORSMAN.

ABOVE: JON HORSMAN, SENIOR EXECUTIVE VICE PRESIDENT OF BUSINESS, ATB FINANCIAL AND CEO OF ATB CAPITAL MARKETS.

“And the astronomical rate at which businesses established their e-commerce, digital delivery and door-to-door distribution,” he says. “They switched their focus and adapted.”

But it was a bumpy ride! According to Annie Dormuth, the Canadian Federation of Independent Business (CFIB) director of Provincial Affairs for B.C. and Alberta, the impact was significant, financial planning and the recovery may be slow and speedbumps will linger. “Alberta small businesses estimate it will take 21 months to fully recover from the pandemic, at the current recovery rates. Long-term business confidence has seen a mixed bag of reactions and that may be a testament to the high degree of uncertainty in the economy overall. It all impacts a business’ plans to hire and expand,” she explains.

“Right now, Alberta small businesses are still experiencing a tough uphill battle to economic recovery. Late last year, around 20 per cent of Alberta small businesses were actively considering closing or claiming bankruptcy, because of the pandemic’s impact on businesses.” She highlights the CFIB Business Closure Report which estimated that 34,500 Alberta small businesses were/are at risk of closing. “CFIB is carefully monitoring the three indicators of small business recovery: fully open, back to normal staff levels and sales. As of now, Alberta small businesses have a long way to go to reach normal sales levels.”

The good news, on a human, employer and employee level, is that 45 per cent of Alberta businesses say they no longer experience high stress and anxiety levels due to the pandemic.

There is business consensus that recovery has begun and business financial planning needs to be in synch. Encouragingly, when it comes to business financial planning and post-pandemic operations, there are small business silver linings in the dark pandemic disruption clouds.

“Last year, we had the positive of new business formation, as the number of Alberta incorporations rose,” Horsman notes. “We saw people starting businesses during the pandemic and pursuing innovative and creative entrepreneurial avenues. We also saw a shift to online sales and services with businesses adapting to an economy where more customers were looking for an online experience and, of course, there was definitely an upsurge in remote working.

“SOME 46 PER CENT OF SMALL BUSINESSES OWNERS AND OPERATORS SAY HIRING IN THE CURRENT ENVIRONMENT IS DIFFICULT, EVEN WITH INCREASED WAGES, MORE THAN 27 PER CENT HAVING INCREASED BENEFITS LIKE ADDITIONAL VACATION TIME, AND ABOUT 20 PER CENT INTRODUCING SHORTER WORK WEEKS,” CAUTIONS VESCE.

“The affect on people and the labour force was significant. People who worked in directly-impacted industries like restaurants and retail, had to find new jobs that were less volatile. This dislocation ultimately has driven the labour shortage as higher impacted industries struggle with the unpredictability of the openings and closings,” he says.

According to an ADP Canada commissioned survey, staffing and salaries are key factors in the financial planning of businesses.

“As organizations struggle to attract and retain workers,” cautions Helen Vesce, ADP’s division vice president of service delivery, “some 46 per cent of small businesses owners and operators say hiring in the current environment

ABOVE: HELEN VESCE, ADP’S DIVISION VICE PRESIDENT OF SERVICE DELIVERY.

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ATB SURVEYS SHOW THAT, IN MANY CASES, BUSINESS OWNERS NEED TO DECIDE IF THEY SHOULD TAKE THE CAPITAL FROM THEIR BUSINESS OR REINVEST IT, NOW THAT THE PANDEMIC PANIC IS OVER. A NUMBER OF BUSINESS OWNERS TOOK THE MONEY, BUILT A GREAT BUSINESS, CONVERTED THE BUSINESS BACK TO CASH DURING THE ECONOMIC SHUTDOWN AND TOOK THE OPPORTUNITY TO EXIT AS A GREAT BUSINESS.

is difficult, even with increased wages, more than 27 per cent having increased benefits like additional vacation time, and about 20 per cent introducing shorter work weeks. The majority of small businesses who had to reduce their workforce in response to the pandemic have been able to re-hire employees.

“In addition to attracting new employees, challenges also exist in keeping the ones that small businesses already have on hand. The response of small business owners surveyed says that 32 per cent of staff leave for a better salary, wanting to make a career change and to take on a more senior role.

“The findings highlight the strength of small business,” she says. “After weathering an unprecedented storm, they are making a comeback. The financial planning for the recovering new normal indicates that businesses who are able to adapt to the changing demands of this new labour market are poised to come out ahead in the search for top talent.”

Horsman explains that businesses had to keep pivoting their operations and responses. It was a scramble for business to do financial planning, closing and reopening their doors, building back customers, letting staff go and rehiring and moving to more digital offerings.

Dormuth points out that even with focused financial planning, “Long-term business confidence is seeing a mixed bag of reactions, likely a reflection of the high degree of uncertainty in the economy overall. It all impacts a business’ plans to hire and expand.”

She emphasizes that while business is re-jigging its financial planning, government also has a role to play. “CFIB is asking all governments to place small business economic recovery as a top priority. This includes not introducing new or additional

new costs on small businesses, reducing red tape and ensuring fair and equitable taxation for small businesses.”

Although it’s the new year, there will be business changes made during much of 2022.

ATB surveys show that, in many cases, business owners need to decide if they should take the capital from their business or reinvest it, now that the pandemic panic is over. A number of business owners took the money, built a great business, converted the business back to cash during the economic shutdown and took the opportunity to exit as a great business.

“The businesses that re-invested their capital to move forward had less competition and structural demand growth, which, for some, led to better profit margins,” Horsman points out. “The last couple of years have provided business owners with the opportunity to identify and eliminate unnecessary costs from their businesses.

“Businesses were forced to assess their operations and only maintain, preserve, continue with what was core and fundamental. Extraneous services and costs that weren’t creating value were removed, businesses were in survival mode and had to hone in on only that which was required and that which their customers wanted.

“We have advisors that specialize in different sectors of the economy, like energy, agriculture, etc. and they provide expertise to their clients on how to pivot their financial planning and their operations to best adapt to the new business realities.”

There’s an important key to moving forward. Horsman urges: “Maximizing successful financial planning means not going back to doing business the way you did before the pandemic happened. We must continue evolving and adapting.”

ASK SAM

I’m often asked this by clients who suddenly find themselves with a big empty house when their kids become adults and move out. But downsizing isn’t just for empty nesters. There are many reasons that living in less square footage is a good decision for home owners.

The timing to sell a larger house in favour of something smaller couldn’t be better. Currently, there is an increase in demand for larger homes and a shortage of inventory of this type of property. That means the timing is right to downsize!

Before you decide that downsizing is the right option for you, take this quiz. If you answer mostly “yes” then it’s likely time you should downsize.

Yes No Do you have multiple rooms in your home that you are not using?

Yes No Has the maintenance and cleaning of your home become challenging?

Yes No Do you rarely have overnight out-of-town guests?

Yes No Would you prefer to spend your time travelling?

Yes No Are you unable to manage your mortgage, taxes, home maintenance fees?

Yes No Are you looking for a more simple lifestyle without all the stuff in your storage rooms, closets and garage?

Yes No Is your yard too hard to manage?

Yes No Do you want financial freedom and the ability to use the proceeds from selling your home on something else?

Yes No Do you want to spend less time on the mundane tasks of home maintenance?

Yes No Are the kids unlikely to move back in with you?

Yes No Do you spend a lot of time living or working in another city or at your vacation property?

THE MARKET IS CHANGING. DON’T MISS YOUR OPPORTUNITY. OUR EXPERIENCE IS YOUR ADVANTAGE. CALL US TODAY.

Not intended to solicit properties already listed for sale nor intended to cause a breach of any existing agency relationship.

QMy kids are adults and have moved out. Is it time to down-size? How do I know the time is right?

TAKE OUR QUIZ TO FIND OUT IF ITS TIME TO DOWNSIZE

Fantastic opportunity to buy two adjacent Springbank parcels of land totalling 38 acres. Located at the intersection of Lower Springbank Road and Horizon View Road and bordered to the North by Escarpment Drive, these spectacular properties offer rolling hills and stunning mountain views. The north parcel consists of 22 +/- acres zoned R-1 (2 acre minimum) and R-2 (4 acre minimum). Currently, both parcels are being utilized for agricultural purposes. This beautiful piece of paradise is in a prime location, surrounded on three sides by paved roads with scenic countryside views and offers privacy, and proximity to Stoney Trail. This is a great opportunity to buy both parcels together making it the ideal picturesque spot for future development.

Country living within the city limits! This large home nestled into the hillside offers spectacular mountain views. The living room features a wood burning fireplace and plenty of space for large parties. The craftsman style kitchen has granite counters, double wall ovens, a 5 burner cooktop, breakfast bar and overlooks the cozy sitting room. A conveniently located mud/laundry room offers lots of pantry storage for busy families. The quiet home office with built-ins is located off the foyer. Up the curved staircase is an open library, ideal for homework. There are 3 spacious bedrooms and an owner’s suite upstairs with a fireplace, an ensuite and walk-in closet. The lower floor has an additional 1947 SF of living space that includes 2 bedrooms, a games area, family room, snack bar and media room. This home is in immaculate condition, has a new roof, furnaces and water tanks. Some of the city’s best private schools are steps away. This home has space for everyone to spread out and enjoy the peaceful setting.

FEATURED PROPERTIES

A GALLERY OF FINE HOMES FOR SALE

RIDGE $1,695,000

Located on a quiet cul-de-sac, backing Griffith Woods, this sprawling home is an escape from city life. Enter into the foyer to take in the warm and inviting living area with vast windows and fireplace flanked by custom millwork. The spacious kitchen has stainless appliances, granite counters, a pot filler & large island. A casual dining nook overlooks a backdrop of trees. The formal dining area and quiet home office provide extra living space. Head upstairs to the serene primary bedroom with ensuite & generous walk-in closet. Three more bedrooms (one with its own ensuite) and a laundry room complete this floor. The walk-out level provides plenty of space for the kids to sprawl out in the large recreation room, family room, bar, den, and media room. The lush yard has multiple areas to enjoy the outdoors and space for the the kids to play. Access the park thru the back gate. Dine al-fresco on the raised deck or sit around the fire-pit and gaze up at the stars. You will feel miles away from hectic city life.

FEATURED PROPERTIES

POINTE $1,398,000

A rare, walk-out bungalow with 3 main floor bedrooms backing the Heritage Pointe Golf Course. The open concept living, dining room and kitchen is ideal for entertaining and features a soaring ceiling, stone accent wall, fireplace, modern wood cabinets, a central island, granite, and a gas range. Down the hall is the private principal suite including an ensuite with modern rustic finishes, his/hers closets and access out to the deck overlooking the west facing yard. Two more bedrooms, a bathroom with separate water closet and dual vanity, and a laundry/mudroom complete the main floor. Downstairs is an inviting family room with fireplace, a games room, wet bar, two additional bedrooms, and bathroom. The oversized double garage is the perfect showpiece for car collectors and has ample space for a workshop. Enjoy the views of the manicured lawns of the 9th hole or warm yourself by the fire pit surrounded by mature trees. Over the years this home has been immaculately maintained and updated. The setting, proximity to the golf course and floor plan are spectacular!

A tastefully updated brick bungalow in Coach Manor Estates with a fantastic floor plan and 3 bedrooms on the main level. A standout feature is the bookshelf lined office with soaring ceiling, bay window and hidden wet bar. The living room is separated from the dining room by a row of columns and is ideal for entertaining friends and family. A large kitchen with lots of storage, high-end appliances, granite counters and glass cabinets is open to the sunny dining nook and cozy family room. The primary bedroom contains a fireplace, sitting area, walk-in closet and large 5- piece ensuite. Two more bedrooms, a bathroom and powder room are on the main floor. Downstairs, a fully developed basement contains a bar, rec room and large games area with space for a pool table and access to the yard. The triple garage makes coming and going a breeze. The extensively landscaped yard with mature trees offers multiple outdoor living areas. Quality finishes and the convenience of main floor living make this property a knockout.

FEATURED PROPERTIES

A GALLERY OF FINE HOMES FOR SALE

The striking A-frame roofline of this one-of-a-kind Scandinavian inspired bungalow mimics the peaks of Rocky Mountains in the distance. This is the perfect opportunity for a design-lover to put their personal stamp on a unique property. The formal living room has sky-high windows, a soaring wood clad ceiling, and a wood burning fireplace which extends into the formal dining room. An open concept kitchen and family room have deck access and mountain views. There are three bedrooms upstairs including the principal bedroom which contains a 5-piece ensuite and a balcony. A loft ideal for working from home overlooks the living area. The walkout level has a fireplace, 4th bedroom, bathroom, and sauna, but is otherwise unfinished and ready for you to develop to your tastes. A U-shaped driveway leads to the triple garage and distinctive front entry. Mature trees and shrubs edge the rolling lawn on the 2 acres. Once you step inside this architectural gem, you will immediately envision its potential.

19TH STREET SW

RICHMOND $1,100,000

Welcome home to the heart of Hillhurst. This stylish, family home is within walking distance to schools, shops, restaurants, and the outdoor pool. The main floor is elegantly appointed with a formal dining room, hardwood floors, and a great room that opens up to the sunny west-facing backyard. The large kitchen features white and walnut cabinets, marble, soapstone, and a Brigade gas stove perfect for the chef at heart. Upstairs the vaulted ceilings soar to 14’ and provide ample natural light. The built-in desks provide a spot to work from home or do art projects. The primary suite features a large walk-in closet and a luscious bathroom with free-standing tub and shower enclosure. Two more bedrooms with custom closets and a full bathroom complete this level. The basement has big windows allowing light in and a large flex room for your gym, media room or extra bedroom. The attached garage opens into to a large mudroom. Truly an ideal location!

FEATURED PROPERTIES

A GALLERY OF FINE HOMES FOR SALE

RIDGE PARK SW SPRINGBANK HILL $1,095,000

A spectacular spot to build your dream home! This half acre lot backs on to a natural ravine lined by a grove of mature spruce trees. The unobstructed views of the Rocky Mountains are absolutely breathtaking. It is an ideal lot for a home with a walk-out basement. The backyard would have sunny southern exposure and the reserved land behind offers a beautiful backdrop and privacy from neighbours. There is no building timeline or commitment so you are able to select the builder of your choice and take your time in the design phase. This affluent cul-de-sac is just moments from the Aspen Landing and Westhills shopping districts. Some of the best schools in Calgary are nearby. This is a rare piece of land where you can build a spectacular home to your own specifications. It’s country living within the city limits!

Beautifully updated and close to parks and pathways! Step into the double height foyer to be greeted by the formal living and dining room ideal for entertaining friends. Hardwood flows into the eating nook and kitchen, finished with quartz counters, dark wood cabinets, stainless appliances and subway tile. The welcoming family room has a fireplace, built-ins and a vaulted ceiling allowing light to pour in. Upstairs, a loft overlooks the family room. The serene principal bedroom includes a 4-piece ensuite and walk in closet. Three additional bedrooms and a bathroom complete the second floor. The developed basement offers extra living areas perfect for the kids to hang out or for working from home. Within the last 10 years the roof, furnace, A/C, water tank, irrigation system and new triple pane windows have been installed/replaced. Outside the yard is edged with mature greenery and has a tiered deck and access out to the bike path behind the property. You will make many happy memories in this elegant home.

FEATURED PROPERTIES

A GALLERY OF FINE HOMES FOR SALE

8A AVENUE SW

WEST SPRINGS | $679,000

This corner townhouse built in 2020 has a modern design, over 1700 SF of living space, and 440 SF of sunny outdoor living areas making this a unique option for the Westside. A wrap-around deck is the first of 3 private outdoor spaces welcoming you from the courtyard. The cozy living room contains a contemporary fireplace and the large dining area offers plenty of room for dinner parties. A sleek two-toned kitchen has ample cabinetry, a central island, quartz counters, gas range and even a beverage bar. The principal bedroom features its own south facing balcony and well-appointed ensuite with heated floors. There are 2 more bedrooms perfectly sized for guests or a home office, a laundry room and bathroom upstairs. The developed basement has storage and a flex room that could easily be used as a gym or media room. Access the double attached garage via the convenient mud room. Additional features include 9’ ceilings, A/C, and easy access to shopping and walking paths. This modern one-of-a-kind corner unit is outstanding!

SW

MISSON | $325,000

Welcome to “The Duke”, located steps away from Calgary’s best restaurants, shops and nightlife. This contemporary, main floor, one bedroom unit is conveniently located close to 17th Avenue SW, 4th Street SW, the Elbow River and the downtown core. Low maintenance flooring, a neutral colour palette and modern finishes give this apartment broad appeal. The kitchen features a breakfast bar, stainless appliances and a contemporary backsplash of stacked subway tiles. Access the private, tucked away patio space edged with trees thru the good-sized living room. The bedroom and bathroom are also finished in a contemporary style. Added conveniences include an insuite laundry/storage room, a titled underground parking stall, a storage locker and a bike room. This is an excellent opportunity for a first time buyer wanting to be in the heart of the action or for a rental investor looking to expand their portfolio. If carefree condo living in the dynamic city center is on your wish list, this option is for you!

ALL

MOVING FORWARD

The rapidly changing real estate market continues to bring new challenges at every turn. We are dedicated to getting our clients the results they seek quickly and easily.

We know that the hardest part of selling your home is the time and effort it takes to prepare it for the market. To take away the pain of selling we’ve developed a Concierge Program that assists home owners with everything from minor repairs, painting, home organization, staging, legal documents and more.

Buyers are concerned about finding the property of their dreams while inventory remains low and edging out the competition during bidding wars. Our experience and sharp negotiation skills have proven to be invaluable. As well, a huge resource for exclusive listings is our network of thousands of past clients. We’ve been able to match many buyers and sellers before the house hits the market.

It’s always a privilege and a pleasure to represent our clients and we are deeply grateful for their friendship and trust. Whenever you need us, we’re here to help.

With Sincere Gratitude,

Sam Corea, Chris Fullerton, Alison Kallstrom and Jacqueline Corea SAM Team Re/Max House of Real Estate

Jacqueline Corea Marketing Director

Sam Corea Team Leader, Agent Alison Kallstrom Sales Partner, Agent Chris Fullerton Sales Partner, Agent

SAM and his Real Estate Concierge Team

MEETING EXPECTATIONS

VENUES ACROSS THE CITY WELCOME BACK CORPORATE EVENTS IN A BIG (AND SMALL) WAY

BY JAMIE ZACHARY

Calgary’s corporate event sector has become a proverbial smorgasbord of options –and not a moment too soon, say experts.

After years of being told to socially distance, the lifting of pandemic-related restrictions earlier this year has unleashed a wave of corporate events that many industry professionals say they’ve never seen before.

“Since the second week of February, the phone has not stopped ringing,” says Lisa Marks, owner of Brand Alive, a local event management company that specializes in employer brand events, executive meetings and experiential marketing.

“There just seems to be a complete investment happening on the corporate side of events right now. In fact, we’re in a position where the pendulum has fully swung. There is now often more demand than there is event space in our city – as far out as May 2023.”

World Class Events

Whether you’re planning a meeting, convention, or special event - our professional team will assist with all the details! Our experienced culinary team, knowledgeable audio visual staff, catering specialists and friendly servers will ensure your next event is a memorable one! Our banquet menus range from standard coffee breaks, light breakfasts, lunch buffets and even full four-course dinners. We also offer full-day meeting packages that cater to your every need. Let us take care of the details!

All of our event rooms offer state-of-the-art audio visual tools, with several boasting natural light and sweeping views of the Rocky Mountains. Our award-winning culinary team has curated a catering menu that lives up to the beauty of our facilities. Our conference service team is known for its impeccable, responsive service – we’ll do everything we can to ensure that your meeting is memorable and productive.

Conferences & Meetings

The Deerfoot Inn & Casino has event spaces, experienced meeting professionals and enthusiastic colleagues to ensure your next conference or meeting is a success.

We offer premium catering options for all size events. Our experienced culinary team is sure to wow your guests. You can sit back and enjoy our mouth watering menus and award winning service.

• Events up to 750 people

• Conference Centre

• 2 Large Ballrooms

• Breakout Rooms

• Board Rooms

• Meeting Rooms

Weddings/Social Events

The Deerfoot Inn & Casino is a vibrant destination for life’s most beautiful moments. Whether you are planning a wedding reception, fundraising event, or cocktail party, our professional catering and banquet team will work with you to deliver an unforgettable evening. We specialize in the preparation, follow-through and catering services that accompany your big day.

Make your loved ones birthday or anniversary extra memorable by hosting your event with us!

Rooms & Suites

We have 188 guest rooms to accommodate all travellers whether you’re here on business or pleasure. All our rooms are equipped with pillow top mattresses, soft duvets, and responsive climate control to ensure your stay is a comfortable one.

• Free Wi-Fi & Parking

• Room Service

• Work Desk with Ergonomic Chair

• Pet Friendly

• Pull-out Sofas

• Mobile Spa Services

Our professional team will assist with all the details starting with availability and pricing. To learn more, contact the Deerfoot Inn & Casino to arrange a guided tour of our hotel, including the event space, guest rooms, meeting areas, and to see our event catering menus.

Email: sales@dfic.ca | Phone: (403) 723-4027

It’s a sentiment echoed by Ernie Tsu, president of the Alberta Hospitality Association and owner of Trolley 5 Brewpub, who argues that Calgary is starting to punch well above its weight as a destination for corporate events.

“Things are making a comeback. It’s good to see a return to normal,” says Tsu, noting properties such as Trolley 5 benefited by an “exceptionally strong” Calgary Stampede earlier this summer.

“It’s great, specifically, to see companies getting back out there, whether that be corporate events with 50 to 200 people, or more intimate client lunches.”

Of note, Tsu points to the variety of corporate events being held over the summer and into fall – from appetizer-only to live music. “It’s just great to see that resocialization.”

Even more good news is the landscape of venue spaces in our city continues to evolve. Marks points, specifically, to several restaurants downtown and in the Beltline that she recommends to clients looking for something more intimate with an upscale food and beverage experience.

“One of my favourites is The Nash in Inglewood,” she says of the Michael Noble-owned foodie favourite on 11th Street S.W., noting highlights, in addition to the locally inspired menu, include a full-time event manager and veteran servers that allow for a high-end service that doesn’t feel stuffy.

Marks also points to the event experience at The Nash in which guests transition from a “beautiful sense of arrival” with the off-cut bar, and then to a transformed dinning room with an open kitchen.

“There’s just enough activity for it to be exciting with it still feeling intimate. And post event, you can always do a standup dessert back at the off-cut bar,” she says.

Also high on Marks’s list is Major Tom, the ’60s supper-club designed hot spot recently named the country’s best new restaurant in the latest edition of Canada’s 100 Best magazine.

Located on the 40th floor of Stephen Avenue Place, the Concorde Entertainment Group-owned property offers incredible views, seamless transitional spaces and, Marks’s favourite, a highly creative menu – Crispy Hen Egg, Miyazaki Prefecture Wagyu and Smoked Sturgeon, to name a few.

EVEN MORE GOOD NEWS IS THE LANDSCAPE OF VENUE SPACES IN OUR CITY CONTINUES TO EVOLVE. MARKS POINTS, SPECIFICALLY, TO SEVERAL RESTAURANTS DOWNTOWN AND IN THE BELTLINE THAT SHE RECOMMENDS TO CLIENTS LOOKING FOR SOMETHING MORE INTIMATE WITH AN UPSCALE FOOD AND BEVERAGE EXPERIENCE.

“There’s a lot of unique flare in what they offer,” she says, saying this theme extends to many of Concorde’s properties that are popping up across Calgary. “Major Tom is a real win for our city. It’s one of those properties that metaphorically and realistically elevates Calgary.”

ABOVE: LISA MARKS, OWNER OF BRAND ALIVE.

Last, but not least for Marks, is a local classic in River Café. The charming Prince’s Island-situated restaurant offers unparalleled views of the park, veteran servers, one of the best patios in the city and room to accommodate private standing receptions for up to 250 or seated meals for up to 90 guests.

“And do I need to go into how amazing their food is?” asks Marks, noting, of course, that River Café is known for having some of the best seafood in the city.

Restaurants are not the only venues on the menu for corporate events, either. Many dedicated event spaces across the city report they are also seeing a surge in interest from companies looking to get back out there.

Like Marks, Heather Cooke at Pioneer on 8th says her phone has been ringing non-stop since earlier this spring as companies look to bring events to their unique space in the heart of Calgary’s historic Stephen Avenue.

“Corporate is definitely coming back. All at once, this wave has hit. It’s great to see it,” says Cooke, sales and events coordinator at Pioneer on 8th, a designated historic building that has roots back to 1901.

The venue, which was renovated in 2018, is billed as a space that “boasts a balanced blend of historical beauty and industrial edge,” featuring exposed brick and original sandstone, concrete flooring, a picturesque floating iron stairwell and a retractable glass and iron wall.

The multi-floor property is, in fact, made of several different spaces that includes The Tall Gallery, The Mezzanine and The Mill, and can accommodate nearly 300

guests. As a result of its history and versatility, Pioneer on 8th has seen a bit of everything –from pancake breakfasts to cocktail receptions and movie screenings to live music.

“The biggest thing I’ve been noticing lately has been people looking for something entirely different than what things were like prepandemic,” says Cooke.

“They want to breathe some new life into their corporate events with something that’s a lot more exciting and unique. Our venue allows for this by allowing companies to tailor the space to fit their event, which includes bringing in any vendor they want.”

The Event Group president Dave Howard says, overall, Calgary benefits from having event spaces across the spectrum, especially as demand hits the high-water mark.

“There’s certainly a lot more competition these days. And our clients are looking to take advantage of many of the unique opportunities that are out there,” says the industry vet, whose group has been producing live performance events for corporate and charity clients since 1997.

Of note, he singles out the continued importance of the more traditionally known venues in the city such as the Calgary Telus Convention Centre, Southern Alberta Jubilee Auditorium, Stampede, Deerfoot Inn & Casino and Grey Eagle Casino – the latter of which was the site of the Grey Eagle Drive-In that The Event Group created during the pandemic.

“There’s still a cachet with holding an event at some of these more established venues,” says Howard. “Going to a place like the Hyatt Ballroom is still an experience. You know you’ll be attending something extremely high-end and well produced. With these types of venues, they are always going to deliver a high-end experience that caters to companies’ needs.”

In addition, many of these larger venues offer companies more options with their events. In addition to different configurations and larger capacities, they are also better equipped to handle larger productions association with celebrity speakers or musicians.

“I’m seeing a lot of companies wanting to leverage celebrities or bands to elevate a brand while also giving people an experience they might have never had before,” says Howard, whose company has produced events featuring with celebrities such as Al Gore and Steve Martin, as well as artists such as Ringo Starr and Sarah McLachlan.

“And many of these celebrities and bands won’t perform in smaller, unique spaces. So venues like the Jubilee, Arts Commons, Mount Royal University … they are very important in this context.”

ABOVE: PIONEER ON 8TH

AS A RESULT OF ITS HISTORY AND VERSATILITY, PIONEER ON 8TH HAS SEEN A BIT OF EVERYTHING – FROM PANCAKE BREAKFASTS TO COCKTAIL RECEPTIONS AND MOVIE SCREENINGS TO LIVE MUSIC.

RECOGNIZING CALGARY SMALL BUSINESS

They make up more than 95 per cent of all businesses in Calgary

BY JOHN HARDY

Small Business Week (SBW) in Calgary is a celebration, inspiration and much-deserved recognition. The annual celebration, inspiration, recognition – and reminder that despite all the complex bizspeak about the economy and business trends, small business is the key driver and the lynchpin of business in Calgary.

“Small businesses span every sector and industry in Calgary, adding value to every part of our economy and providing economic stability because of their diversity,” Deborah Yedlin, president and CEO of the Calgary Chamber notes with enthusiasm. “They make up more than 95 per cent of all businesses in Calgary and across the country, employing nearly two-thirds of the total labour force. In addition to being vital from an employment and economic diversification perspective, they also help to build community.

“This, in turn, attracts talent, investment and new opportunities to our city. Calgary has the largest number of small businesses per capita compared with other major cities in the country. That speaks to our entrepreneurial spirit!”

In some ways, the past two years have strengthened aspects of Calgary’s business uniqueness.

“I think that a lot of business and community leaders have come to realize that SMEs are the backbone of innovation and transformation in our local economy in Calgary,” says the dynamic Wellington Holbrook, CEO of connectFirst

“SMALL BUSINESSES SPAN EVERY SECTOR AND INDUSTRY IN CALGARY, ADDING VALUE TO EVERY PART OF OUR ECONOMY AND PROVIDING ECONOMIC STABILITY BECAUSE OF THEIR DIVERSITY,” YEDLIN NOTES WITH ENTHUSIASM.

ABOVE: DEBORAH YEDLIN, PRESIDENT AND CEO OF THE CALGARY CHAMBER.

Credit Union. “They are driving change and finding new ways to solve problems that larger businesses are sometimes too slow to respond. Small businesses have the expertise, the know-how and the flexibility to move quickly and they’re really changing the game in exciting ways.”

According to Robert Fooks, partner at McLeod Law, a SBW sponsor and a former judge of the Calgary SBW Awards, small businesses are vital components on business in Calgary. “They are hugely important! Alberta and especially Calgary have some of the highest percentages of entrepreneurs and small businesses in the entire country. So, whatever it shows in the national stats, its even more so here in Calgary. In addition to economy, entrepreneurial cities are also more interesting and vibrant than those that are not,” he says. “Personally, I’d much rather live in or visit a city that had a high concentration of entrepreneurial thinkers. Being entrepreneurial and self-starting also allows a city to better weather downturns.”

Of course, Calgary small businesses were hit hard by the pandemic disruptions and lockdowns. Small businesses also proved a tough, resilient and can-do attitude. “Small businesses are the economic engine of Calgary and Canada,” says Brian Hierath, regional manager of Business Banking at Servus Credit Union, a key supporter and sponsor of Calgary’s SBW. “Although small businesses were hardest hit by COVID, they have also been the leaders in the economic recovery.”

While Calgary’s Small Business Week events and activities, like much of Calgary business, was disrupted or put on social distancing hold, the 2022 edition of Calgary’s SBW (October 17 - 21) is all set and ready with informative events and activities, lots of networking opportunities, like the Pride in Business and Small Business Mixer, An Evening with an Entrepreneur, the Calgary Small Business Summit on October 20, capped off with the signature event: the Calgary Small Business Awards on October 21.

After a two-year absence, a gutsy small business spirit of recovery will underscore the special week. “The pandemic has tested the optimism and grit of our entrepreneurs. It’s been particularly challenging for small businesses, as many have had to take on debt, access government programs and are continuing to deal with the talent shortage,” Yedlin points out.

“The last two years has meant dealing with uncertainty in terms of operations, how best to serve clients, customers and guests, as well as managing supply chain issues and rising costs. Additionally, the issue of mental health in the workplace has grown, with employers looking for ways to better support the well-being of their employees. But there is reason to be optimistic. Not only has our business community demonstrated their resilience through these challenging times – we have also seen many new businesses open.”

ABOVE: WELLINGTON HOLBROOK, CEO OF CONNECTFIRST CREDIT UNION.

“I THINK THAT A LOT OF BUSINESS AND COMMUNITY LEADERS HAVE COME TO REALIZE THAT SMES ARE THE BACKBONE OF INNOVATION AND TRANSFORMATION IN OUR LOCAL ECONOMY IN CALGARY,” SAYS THE DYNAMIC HOLBROOK.

BBB: Benefiting all Calgarians for the common good

Better Business Bureau has operated as a non-profit for more than a century but even today consumers and businesses alike are sometimes surprised to learn of the additional services BBB offers to the community at no cost. One of these free services is the Community Outreach and Education programs.

“BBB has a full-time community education staff dedicated to delivering presentations in-person and virtually to a wide variety of organizations including those who serve students, newcomers and our elder population,” says Mary O’Sullivan-Andersen, President and CEO. “We reach hundreds of consumers every year, from student groups to seniors.”

One presentation geared to the newest arrivals to Canada highlights to them how to find a reputable business and how to avoid the less stellar. Also included in this presentation, titled Savvy Newcomers, is relevant information about common scams.

“Through our community education initiatives we are able to connect directly with newcomers who may be vulnerable,” says O’Sullivan-Andersen. “Behind every presentation are thousands of BBB Accredited Businesses committed to trust in the marketplace. They are the ones who are funding this important activity. Without them, we wouldn’t be able to carry out this community-based outreach and education.”

Another presentation, Savvy Seniors, overviews the most common scams that target seniors. These include scammers pretending to be tech support from major software companies who then take control of the individual’s computer with dire consequences.

“Anyone can fall victim to a scam,” says O’SullivanAndersen. “These presentations are packed full of knowledge that can then be integrated into day-to-day life. Knowledge is power and with that comes the ability to spot scams and stop scammers.”

She adds, “We know that only five percent of victims report when they have been scammed. The beauty of our community outreach and education is we’re connecting with consumers from all walks of life and providing them with the tools they need to protect themselves and their families. This could range from the person who has just arrived from a distant land to those who have been here a lifetime.”

“With the support of our businesses, we are committed to continuing our Community Outreach and Education programs to make contact with every sector of our city,” says O’Sullivan-Andersen. “We are committed to Calgary and everyone who calls this beautiful city home.”

If you would like the Better Business Bureau to speak at your school, club or organization please call Odeta at (403) 531-8795. For more information go to BBB.org.

*Trademark(s) of the International Association of Better Business Bureaus used under License.

Mary O’Sullivan-Andersen, President and CEO of BBB.

Servus’ Brian Hierath agrees that small businesses were particularly broadsided by COVID. “Especially in the hospitality industries (restaurants, hotels, etc.). They had to deal with unpredictable future cost management. Supply chain disruptions still continue to affect these businesses and their ability to deliver services. To survive, small businesses had to implement new operating models which required new management skills and innovative solutions.”

Holbrook shakes his head in empathy. “Man, what a couple years, especially if you are working in hospitality or retail! Many of those businesses have been run over the past couple years and no doubt, will take time to recover. However, many businesses in other sectors have found creative ways to compete on a global scale. In some cases, the pandemic helped balance out the playing field in opening avenues for them to compete, all thanks to technology. I believe this has been an accelerator for technology in our city.”

The business speedbumps caused by the pandemic have also underscored some harsh small business realities. “Like the reality that business and working for yourself is also extremely hard work,” Fooks says. “I have taught numerous classes at U of C, both at the undergrad and MBA levels in business and entrepreneurship, and I was surprised about how many students, when asked why they were interested in business, stated they wanted to work for themselves. How far from the truth! If you’re going to be successful in small business, you should expect to be the worst boss you will ever have!”

Readying for this year’s SBW awards, Deborah Yedlin underscores that: “Being recognized through the Calgary Small Business Awards is a way to support local that doesn’t cost a cent and has a big impact on businesses. The awards – and even a nomination – extend the reach of that small business, usually far beyond what they can achieve themselves. Most start-ups and entrepreneurs have limited marketing budgets, so it’s a great way to amplify their efforts to attract customers. One of last year’s winners saw a 50 per cent jump in sales after receiving a Small Business Award.

Although nominations closed a while ago, Calgary’s SBW Awards are the Servus People’s Choice Award, Helcim Emerging Growth Award, the connectFirst Innovation Award, Surecall Community Champion Award, the Resilient Business Award, the TD Equity, Diversity and Inclusion

THE BUSINESS SPEEDBUMPS CAUSED BY THE PANDEMIC HAVE ALSO UNDERSCORED SOME HARSH SMALL BUSINESS REALITIES. “LIKE THE REALITY THAT BUSINESS AND WORKING FOR YOURSELF IS ALSO EXTREMELY HARD WORK,” FOOKS SAYS.

Award, the CPA Alberta Social Entrepreneurship Award, and the ATB Small Business of the Year Award.

In addition to the post-pandemic recovery, Yedlin points out some key positives – and challenges – for small business in Calgary. “On the one hand, as Calgary is increasingly seen as a city that is entrepreneurial and willing to take risks, we are seeing venture capital investing in start-ups at a record pace,” she says. “On the other hand, small businesses are competing with large businesses for talent and are experiencing wage inflation. They are also dealing with supply chain issues, which has been a constant since the onset of the pandemic. But as we look at the business landscape today, relative to where we were 12 months ago, the picture is much brighter.”

Brian Hierath is gung-ho about Calgary small businesses. “Small Business Week is a time where we can celebrate the accomplishments of teams, business owners and change makers in Calgary. These businesses are the economic engine of our city. They create jobs, support communities, and bring innovation to industries that change Canada and the world.”

ABOVE: ROBERT FOOKS, PARTNER AT MCLEOD LAW.

The Calgary Chamber exists to help businesses thrive. As the convenor and catalyst for a vibrant, inclusive and prosperous business community, the Chamber works to build strength and resilience among its members and position Calgary as a magnet for talent, diversification, and opportunity. As an independent, non-profit, non-partisan organization, we build on our 131year history to serve and advocate for businesses of all sizes, in all sectors and across the city.

Gearing up for Growth

The Calgary Chamber of Commerce’s recommendations for the City of Calgary to support the continued recovery and resilience of businesses

The City of Calgary’s (City’s) 2023-2026 Service Plans and Budgets, One Calgary 2023-2026, set to be released in the fall of 2022, will be pivotal to Calgary’s sustained economic recovery and long-term resilience. Municipal service plans and budgets have a profound impact on the business community, developing a strategy and allocating spending to ensure our city thrives. One Calgary 2023-2026 presents an important opportunity for the municipal government to be the gear that spurs action and alignment among businesses and Calgarians, developing a shared vision and action plan for Calgary’s future. Building a vibrant and prosperous Calgary requires collaboration, meaningful consultation, and the development of thoughtful policy solutions to address shared issues. As convenors and catalysts for business, the Calgary Chamber has worked alongside our members to provide an opportunity for businesses to voice concerns and priorities directly with City Council and Administration.

PRIORITY 1: Develop Calgary’s narrative nationally and internationally

Our identity is clear. Calgary is diverse both socially and economically. Calgary is the third most diverse major city in Canada, with 54 per cent of newcomers to the city arriving from outside the country.1 Economically, the city has the highest concentration of head offices per capita in Canada2, led the province in last quarter’s venture capital investment ($433 million)3, and ranks as a top 20 fintech hub globally4. The energy sector remains the largest investor in clean technologies in Canada. Now we need to share and amplify our identity to change our perception.

1 https://www.calgaryeconomicdevelopment.com/insights/demographics/

2 https://www.calgaryeconomicdevelopment.com/assets/Reports/Research/ calgary+reports+why-calgary-economy.pdf

3 https://calgaryherald.com/business/local-business/ calgary-sets-quarterly-venture-capital-investment-record

4 https://www.calgaryeconomicdevelopment.com/assets/Reports/Research/ calgary+reports+why-calgary-economy.pdf

Amplifying Calgary’s wins beyond regional echo chambers will attract the investment, talent and partnerships we require to succeed. This is only possible when the City, busi nesses and other stakeholders are unified in the story we tell about Calgary’s future from coast to coast to coast. We need to be strategic in where and how we share our story – the story that resonates in Vancouver or Toronto is distinct from the story that will resonate in Mumbai or Paris.

In the Calgary Chamber’s May 2022 Business Pulse Check Survey, respondents indicated that Calgary has a strong reputation internationally, but has significant work to do nationally: 46 per cent of respondents feel that Cal gary is perceived positively internationally, compared to 21 per cent within Canada5. This is indicative of a larger problem facing the city.

1.1 Develop a unified vision and narrative for Calgary, working with business and other partners to promote Calgary’s story nationally and internationally

1.2 Build lasting communication partnerships between the City and businesses

1.3 Amplify the diversity of employment opportunities in Calgary’s business sector

PRIORITY 2: Attract, retain and invest in talent

Calgary’s economic health is dependent on our ability to solve the talent equation. If we can, our ability to attract and retain talent will not only facilitate business growth, but will also contribute to economic diversification, higher workforce productivity and increased investment in our city.

Calgary has unique competitive advantages compared to other municipalities when it comes to talent attraction. We rank as the third most liveable city in the world6, are seeing investment across all sectors of our economy and are on the forefront of embracing an innovation ecosystem driven by digital transformation7. Collectively, these advantages are quickly making Calgary a destination of choice for the world’s best talent and companies.

Despite these advantages, more work is required to ensure Calgary has access to the talent necessary for longterm growth. With a diverse talent pool and significant depth in STEM disciplines, Calgary’s talent constraints can be alleviated with the right institutional support.

2.1 Invest in upskilling and reskilling programs to match employers’ talent needs and the talent pool

2.2 Facilitate partnerships between businesses and educational institutions to showcase Calgary’s employment opportunities and streamline hiring

2.3 Fully engage underrepresented segments of Calgary’s workforce

2.4 Collaborate with all orders of government to reduce employment barriers and create meaningful employment opportunities for newcomers

PRIORITY 3: Build a safe and secure Calgary

Businesses emphasized the immediate need for the City to address safety, particularly on Calgary Transit and in the downtown core. This is supported by Calgary Police Service analysis, showing downtown and areas along C-Train lines are more prone to certain types of crime than other areas. In both cases, businesses noted safety concerns impact their ability to attract customers and talent and affecting their bottom line through vandalism and theft. Left unaddressed, many felt safety concerns posed risks to their growth potential, long-term viability and Calgary’s continued economic recovery.

Public transit is currently a key limiting factor for business es, with many citing issues with employees unable to com mute safely and efficiently to work, particularly during offpeak hours. With unsafe, lengthy or expensive commuting options, businesses are choosing to reduce their hours of operation to avoid jeopardizing the safety of employees. For many coffee shops, breakfast places and bars and restaurants, this significantly impacts their bottom line.

Emerging from the pandemic, Calgary has shown promising signs of recovery, with some of the highest levels of downtown foot traffic in Canada8 and many businesses reporting an expected increase in the size of their workforce9. However, taking advantage of this rebound requires dedicated effort to address safety concerns and their impacts on businesses.

Solving safety concerns requires an understanding of the systemic issues which contribute to social disorder. The City must collaborate with businesses, community safety partners and other stakeholders to identify and address root causes, such as houselessness, mental health or addiction issues.

5 https://www.calgarychamber.com/170522pulsecheckresults

6 https://calgaryherald.com/business/local-business/ calgary-rises-to-third-most-livable-city-in-the-world

7 https://www.calgaryeconomicdevelopment.com/invest/why-calgary/

8 https://financialpost.com/news/economy/ varcoe-calgarys-downtown-slowly-reawakens-after-a-two-year-pandemic-slumber

9 https://calgaryherald.com/business/local-business/ employment-pushing-albertas-recovery

Calgary’s Poverty Reduction Strategy10 and initiatives around affordable housing11 are a start, but more work is required.

3.1 Prioritize and fund safety through the Calgary Transit Relaunch Strategy

3.2 Work with businesses to identify gaps in public transit schedules impacting the ability of Calgarians to safely commute to and from work

3.3 Collaborate with businesses, social services, and community security partners to address systemic issues impacting the safety and security of Calgary’s downtown

3.4 Develop and invest in modern, user-friendly methods of alerting security partners to safety issues in real-time

PRIORITY 4: Reduce barriers and costs of doing business

Businesses require an operating environment that stems from smart regulation, fostering competitiveness and innovation. While business licenses and permits are required to ensure Calgary businesses follow proper regulations and safety rules12, our system must allow them to spend more time focused on running and growing their businesses. To provide this, City processes must be clear, simple and efficient.

Currently, businesses are facing rising costs everywhere – from record inflation to higher wage expectations, and higher prop erty taxes to paying down debt. Businesses are being forced to do more with less. During the pan demic, the average business saw a 48.9 per cent decline in revenue, making it even harder to operate in a context of rising costs 13 . And these challenges come after nearly a decade of periods of economic and social hardship, generating a profound impact on Calgarians and local businesses.

The COVID-19 pandemic highlight ed the importance of local Calgary

businesses in sustaining our economy. Concurrently, it showed many City processes remain time-consuming and expensive14. The challenge remains to balance the need for business regulation, while reducing the barriers to doing business in Calgary.

4.1 Facilitate direct communication between businesses and the City

4.2 Identify opportunities to reduce administrative burdens and costs to businesses

Head to www.calgarychamber.com/gearing-upfor-growth to read more.

10 https://www.calgary.ca/csps/cns/research-and-strategy/income-and-poverty.html

11https://www.calgary.ca/cs/olsh/affordable-housing/ affordable-housing.html?redirect=/affordablehousing

12https://www.calgary.ca/business-economy/pda/pd/mybusiness/business-101.html

13https://globalnews.ca/news/7725946/calgary-business-optimism-poll/

14https://www.cbc.ca/news/canada/calgary/ city-calgary-waive-business-licence-fees-covid-19-1.5959324

THE CALGARY REAL ESTATE

ROLLERCOASTER

A 58% INCREASE IN CONDO SALES!

It’s tough to pinpoint where the rollercoaster of Calgary’s residential real estate is at any given time. Ups, downs and flux.

Calgary home sales declined in May for second month, but city is still in a seller’s market. According to CREB, the result is prices that trended up. The benchmark price in Q2 jumped more than 14 per cent year over year to $544,733.

“The lending rate increases have started to impact home sales and are expected to weigh on sales over the second half of the year,” says CREB chief economist Ann-Marie Lurie, “offsetting some of the strong gains reported over the first half of the year. Demand for housing has been strong throughout the pandemic thanks to ultra low lending rates. The strong demand was not met with the same growth in supply, and conditions continued to get progressively tighter resulting in strong seller market conditions.

BY JOHN HARDY

“In the first quarter of the year,” Lurie adds, “we saw sales rise to all new record highs. Demand has stayed strong as people look to get in before any further rate and price gains occurred. At the same time, the sales were possible thanks to the gains in new listings in the first quarter.”

Due to the end of the pandemic and other influencing factors, like hiked mortgages rates, employment and the economy, CREB forecasts that it will take some time for the demand to be filled and the supply levels relative to sales returns to a balanced level.

The good news? Calgary should start to see this transition to balance before the end of 2022.

Despite wild market swings and volatility, the Calgary-savvy Jared Chamberlain, co-founder of the Chamberlain Real Estate Group with Real Broker admits that at least Calgary’s Q1 was

a bit of an unexpected surprise. “Calgary real estate has seen a whirlwind with market activity, with interest from buyers from other provinces, and significant home value jumps for current owners. We did walk into this year expecting it to continue to be a strong seller’s market, but we didn’t fully expect the flood gates to open like this.

“There is an actual transfer of money coming from other provinces to Calgary,” he notes. “Many homeowners in the Toronto and Vancouver have seen significant increases in their home values over the past years. But when it comes time for them to upgrade or make changes to their housing as their needs change, they suddenly can’t afford the next step up in the location, style or requirements of a home. Tied with work-fromhome situations, it has caused many of them to come to Calgary.”

As the Calgary market abates the flux and nudges toward a balanced market, real estate professionals caution about

CHAMBERLAIN ENTHUSIASTICALLY AGREES. “YES! FINALLY! CONDOS IN CALGARY HAVEN’T SEEN THE SAME PRICE INCREASES THAT THE REST OF THE MARKET HAS SEEN, AND IN AUGUST 2022 WE SAW A 58 PER CENT INCREASE YEAR-OVER-YEAR IN CONDO SALES. IT’S LIKE THE OLD SAYING, ‘A RISING TIDE LIFTS ALL BOATS.’ IN CALGARY, THE TIDE HAS RISEN MOST OF THE STYLES OF HOMES VALUES. CONDOS WILL SEE THAT HAPPEN THIS YEAR.”

continued speedbumps ahead. With Calgary expertise, Chamberlain offers caution.

“Mortgage rates are increasing. We have been spoiled for the past couple of years with never heard of before low rates. It is hard to say if there will be another price increase after this last one in September 2022, but we could see another.”

“Whom it will affect the most are those already buying and shopping at the top of their price range. If they don’t purchase a home within their pre-approval timeline, rising interest rates tied with increasing values of houses can cause the buyer to re-think where and what they will buy. For those who are on a variable mortgage, you could see your monthly payment increasing too.”

For various Calgary supply and demand reasons, the flux and shifts in the real estate market are turning out to spark an encouraging, positive trend for Calgary’s condo market. “As supply levels fall in the more affordable ranges of detached, semi-detached and row we are starting to see demand shift toward condo product,” Lurie says.

“The demand was strong enough in the first quarter to reduce supply and shift the market out of balanced conditions to favour the seller. This is also starting to have an impact on price, although prices still remain well below previous highs.”

Chamberlain enthusiastically agrees. “Yes! Finally! Condos in Calgary haven’t seen the same price increases that the rest of the market has seen, and in August 2022 we saw a 58 per cent increase year-over-year in condo sales. It’s like the old saying, ‘A rising tide lifts all boats.’ In Calgary, the tide has risen most of the styles of homes values. Condos will see that happen this year.”

He is part of the nationwide realtor chorus empathizing with the frustrating raw deal and discouragement it means for first time buyers. “In Calgary, and frankly all across Canada, first time buyers are having a tough time and literally witnessing the market change underneath them.”

Chamberlain tracks the Calgary stats, trends and projections. “We have noticed a more diverse group of home buyers moving here that have work-from-home jobs and more in the tech sector. The media says Calgary’s tech sector is growing, we see it on the streets with people moving here. Both of these are good signs for the future of Calgary and Alberta.”

ABOVE: JARED CHAMBERLAIN, CO-FOUNDER OF THE CHAMBERLAIN REAL ESTATE GROUP WITH REAL BROKER.

THE RECREATIONAL

PROPERTY SUPPLY-DEMAND DILEMMA

CHRONIC LOW SUPPLY AND

BY JOHN HARDY

Asubtle but significant side effect of the past two years of Calgary business disruptions is redefined perspectives and attitudes about recreational properties.

From Sylvan Lake to Canmore and areas beyond, recreational properties were once sought after as not-far-from-Calgary outlets for lake fun, nature walks, the wail of loons, kayaking, S’mores and campfires and relaxing family good times. Post-social distancing, recreational properties are all that and more. Much more.

For many people, especially Calgarians, managing the lockdowns accelerated the remote work and work-from-home (WFH) trends, and underscored the tempting format of working from anywhere, including cottages and cabins.

According to Phil Soper, president and CEO, Royal LePage, “While the harshest of the pandemic-related restrictions may be behind us, and Canadians are starting to resume normal activities once again, some things will remain forever changed. The way we view our homes, and our connection to community and nature have shifted. The desire for homes with more space, both indoors and out, is a trend that I believe will long outlive the pandemic.”

The 2022 Royal LePage Recreation Property Report shows that the price and demand for recreational properties in

Alberta continues to grow, especially in regions that are easily accessible from Calgary. The numbers track that, in 2021, the price of Alberta recreational properties such as cabins and trailers climbed by a whopping 31.5 per cent from the previous year. And now, according to the Report, they will be increasing by another nine per cent.

The forecast average Canadian recreational house price is $640,710, although the Royal LePage stats indicate that recreational properties in Alberta already cost significantly more than other areas of Canada, at a forecast average of $1,170,660. British Columbia’s recreational property prices come in second to Alberta’s, with a predicted average cost of $1,029,280.

Recreational properties within a reasonable drive from Calgary also have a dilemma common to most real estate markets in general.

“The factors challenging Canada’s residential real estate market – chronic low supply and growing demand – are amplified in the recreational property segment,” Soper points out. “Demand for recreational properties continues to vastly outstrip inventory in many cottage regions across the country, including Alberta. Waterfront and mountain-top

locations near cities are limited by nature, even in a vast land like Canada, forcing buyers into multiple-offer scenarios. Even more than in urban regions, it is vital that buyers and sellers employ the services of a local agent who has recreational market expertise.”

According to a Royal LePage survey of recreational property experts, 57 per cent of respondents in Alberta reported significantly less inventory this year, compared to last year. The aggregate price of a single-family home in Alberta’s recreational regions is forecast to increase 9.0 per cent in 2022 to $1,170,660. In 2021, the aggregate price of a single-family home in the province’s recreational market increased 31.5 per cent year-over-year to $1,074,000, compared to 2020. Last year’s Royal LePage Boomer Survey noted that 41 per cent of Boomers in Alberta said they were considering purchasing a primary residence within the next five years. Of them, 55 per cent said they were considering buying in a rural or recreational region, which could result in up to approximately 207,000 people having entered the recreational real estate market within the five-year period.

Realtors and recreational property experts suggest that, in some undeniable but unexpected ways, managing the past two years of work disruptions and lockdowns have impacted the perspectives about real estate in-general and particularly recreational properties. Working by remote and the work-from-home (WFH) phenomenon is increasingly more common. The undeniable reality is that the past two years of coping with various pandemic broadsides have impacted lifestyles.

“WHILE THE HARSHEST OF THE PANDEMICRELATED RESTRICTIONS MAY BE BEHIND US, AND CANADIANS ARE STARTING TO RESUME NORMAL ACTIVITIES ONCE AGAIN, SOME THINGS WILL REMAIN FOREVER CHANGED.

THE WAY WE VIEW OUR HOMES, AND OUR CONNECTION TO COMMUNITY AND NATURE HAVE SHIFTED,” SAYS SOPER.

THERE’S NO DOUBT THAT THE POPULAR CANMORE AREA IS A PRICEY EXAMPLE OF RECREATIONAL PROPERTIES. HAWKER CITES STATS THAT THE MEDIAN SALE PRICE OF CANMORE TOWNHOUSE CONDOS IS $1.225 MILLION AND DETACHED IS $1.7 MILLION.

“Many Albertans, especially those with the option to continue working remotely, are prioritizing their desired lifestyle when considering where they want to live,” he notes. “Alberta’s recreational regions offer greater access to nature and, as a secondary property, can be a good investment if used as a rental home, even in part.”

For Calgarians, whether it’s north to Sylvan Lake and beyond or west to the Banff and Canmore recreational property areas, demand heavily outweighs supply. As a large and highly-sought-after recreational destination, Canmore’s real estate market has a significant impact on the median price of a singlefamily home in Alberta, with its proximity to Banff National Park and luxury mountain properties.

“Strong demand continues to be driven by buyers from Western Canada, although we’ve seen an uptick in interest from Ontario and Quebec residents over the last two years,” notes Brad Hawker, associate broker, Royal LePage Solutions in Canmore. “The region attracts mainly buyers planning for retirement. With less than one month of inventory currently available and very little in the way of new development on the horizon, I expect the market to continue very competitive for buyer hopefuls, which will put more upward pressure on prices.”

There’s no doubt that the popular Canmore area is a pricey example of recreational properties. Hawker cites stats that the median sale price of Canmore townhouse condos is $1.225 million and detached is $1.7 million.

“Calgary is a strong part of the Canmore market,” he points out. “It’s easy access from Calgary and there has also been a noticeable pick up from Ontario and the Prairies. We have been starved for listings for the past two years and even though the inventory grows seasonally, it’s still dramatically below pre-COVID listings.”

As a subtle trend, there’s undeniable reality that the past two years of coping with various pandemic broadsides have impacted lifestyles and altered the appeal of recreational properties.

“While the harshest of the pandemic-related restrictions may be behind us, and Canadians are starting to resume normal activities once again, some things will

remain forever changed,” Soper adds. “The way we view our homes, and our connection to community and nature have shifted. The desire for homes with more space, both indoors and out, is a trend that I believe will long outlive the pandemic.”

Hawker agrees. “We’ve seen an acceleration of boomers looking to retire. It has been magnified by the ability to work by remote. I don’t see any slowing in the trend. It has put pressure on the supply for quite some time. The recreational property market is, of course, still driven by boomers but more and more 30- to 50-somethings are getting interested.

“Likely due to COVID lockdowns and making decisions about their lifestyles, moving out of the city to less populated areas allows them to option not to have to be in the city for 20-plus years. As a result, in addition to Canmore, some recreation property areas have grown a lot. Like Dead Man’s Flats, Lac des Arc, Harvey Heights and Exshaw.”

While the work-from-remote flexibility is luring a whole new demographic to the option of recreational properties, Soper explains that: “There’s still a strong demand for recreational properties from buyers nearing retirement. With remote work options, Canadians are transitioning into their final working years while getting to know their new community.”

Calgary

Celebrating 25 Years of IT Business Innovations

Formany people, technology can be a barrier and many business leaders don’t have the experience or time to tear it down. For 25 years, Tech To U has been simplifying the integration and application of technology with its wide range of IT services and solutions. With its high level of tech expertise, clients can focus on their own business while Tech To U breaks down the IT barriers and handles the rest.

Technology and business have come naturally to founder Noman Saleem. He was fascinated by technology as a child, dismantling electronics to see how they worked before putting them back together. He was also an entrepreneur by age 11, planning, promoting and starring in a magic show for the community. He carried these two passions with him into university, where the engineering student turned a part-time job at a plastics company into a one-third partnership stake with his business savvy and forward-thinking ideas.

“I got a really good sense of how to run a business and how to apply technology to make it run better,” says Noman Saleem, president of Tech To U. “I was working as a software developer while I was still in university and saw that clients would buy all these servers and all this software, spending enormous amounts of money and I would think, ‘You don’t need that many servers. You’re buying features that you will never use.’ That’s when I decided to do my own thing.”

Noman Saleem, President and Founder.

Noman saw a better way to service clients in the rapidly evolving technology field and established Tech To U in 1997. The company started out developing custom software to make businesses more efficient, whether that was centralizing information into one software system or automating previously manual processes. His customers were so happy with how well the custom software worked for them that they started asking for help with their servers and networks. The company then expanded to include full IT and network services.

by Rennay Craats with photos by Riverwood Photography

What started as just the founder working out of his basement has grown to become a leading IT firm with around 20 employees serving more than 170 clients in the Calgary area and beyond. Tech To U has also developed two software products for niche markets: LockerGM and GlassManager.

LockerGM is the leading locker management software offering a simple and efficient system for universities, schools and organizations to manage all aspects of locker inventory and rentals. The user-friendly software already has a global customer portfolio as it continues to grow.

GlassManager is a premier software designed for glass shops as an all-in-one solution. Its intuitive features enable glass shops to manage everything from estimates to invoicing, materials to purchasing, scheduling to employees, and all areas in between. Glass companies all across North America are benefitting from its enhanced features.

Tech To U’s future plans include continuing to develop products for other niche markets that are often overlooked. Along with the large growth in software services, the company continues to expand and grow the full suite of IT and network services for businesses.

“Technology is continuously changing. There are more options, more complexity and IT touches more parts of each business. And we do a lot more security than we did 10 years ago because clients are finally recognizing the need,” says Noman. “We focus our expertise more on higher level IT such as IT management, network management and security aspects. We help our clients take advantage of new innovations and changes to technology.”

Tech To U offers a comprehensive suite of IT solutions that they can tailor to a client’s needs. Clients can choose a package that handles any combination of network design and management, procurement, help desk, server support and cloud services that aim to increase operational efficiency, maximize productivity and reduce long-term IT costs.

custom IT package and support it long term. The team is committed to making sure their clients’ needs are met and this results in strong, long-lasting relationships that have fuelled not only Tech To U’s growth over the years but also their customers’ growth and success.

The company serves its small- and mid-sized companies well and enjoys organic growth year over year. The key to growth and success after 25 years in an ever-changing industry is simple.

“While others may be just selling equipment and software, we take the time to understand each client and create a plan to improve their IT and solve their issues. IT is meant to improve your business, not get in the way,” says Noman.

This philosophy over the past 25 years has steered Tech To U into new areas of service and made it the go-to IT company for Alberta businesses.

sales@techtou.com • support@techtou.com 403-207-0997 • 1-877-730-8324

www.techtou.com

Business IT Specialists | Good with People. Great with IT.

Network Technicians diagnosing and troubleshooting a client’s network issue.Tech To U team meeting to discuss IT options for a client’s project.

Getting the Celebrity Treatment from Marvel Cabinetry and Renovations

by Rennay Craats

Formany people, the closest they’ll get to celebrity home styles is flipping through design magazines or watching HGTV. Until now. Now they too can go to local company Marvel Cabinetry and Renovations, which has created incredible spaces in Calgary and also cabinetry for some of Hollywood’s elite. Nestled on a small acreage, just five minutes south of Calgary, Marvel continues to work closely with Jonathan and Drew Scott, as well as lead designer Victoria Tonelli to bring some of the most cutting-edge designs to life for clients throughout North America. Their spectacular cabinetry has appeared on Scott Brothers home makeover shows with a star-studded line-up featuring Brad Pitt, Kevin Hart, Melissa McCarthy, Viola Davis, Micheal Buble, Gwyneth Paltrow, Jeremy

Renner and Snoop Dogg on the HGTV show Celebrity IOU. The company’s high-quality cabinetry was incorporated into the design on several episodes of Brother vs. Brother and the Property Brothers renovation programs as well.

Jesse Boyetchko. Photo by Riverwood Photography.

The team at Marvel. Photo by Dave Paddock - Ernie and Me.

vendor partners who worked to keep the supply chain moving to ensure clients were taken care of through COVID especially and now beyond.

Service is key, and the team strives to create their clients’ dream space, whether they are serving private clients or working on one of the many highlevel projects. But not everyone can have cabinets custom built by Marvel due to manufacturing constraints. In response to this, the company became the exclusive Calgary distributor for AyA Kitchens and Baths, offering a line of volume-built products that helps broaden the company’s client base.

Jesse Boyetchko predicts that Marvel’s growth will necessitate a new shop, likely off-site, to accommodate the huge demand. Outgrowing a space is a good problem to have, and he and the Marvel Cabinetry and Renovations team are excited to see just how far this amazing company will take them.

“Now between the Marvel-built line of cabinetry we create here and AyA backing our manufacturing, we can cover more of the market, which is another step to scaling and growing the business,” he says.

Photo by

Marvel’s Reno team. Photo by Ernie and Me.

Celebrating a

Legacy at Simco Management

Simco Management • Celebrates 40 years

by Rennay Craats with photos by Riverwood Photography

After enjoying unprecedented growth and a booming economy in Alberta in the 1970s, the party abruptly ended in the early 1980s for Albertans with the arrival of a deep recession and plummeting energy prices. It was unfortunate timing, as interest rates soared, and many owners were forced to drop off their keys at the bank and walk away from their properties.

Garey Kirkland earned his stripes in construction at a major residential builder in the 1970s before he and his colleague, Ray Pratt, decided to branch out on their own during the recession. They started Simco Management in 1982 and worked to leave their mark on the residential property management business.

The better the duo did in the rental management market, the quicker the banks sold off the properties, which led the founders to expand into the condominium management business.

Garey Kirkland was born and raised on a farm in Southampton, Ontario, where he learned from a young age the importance of family values, hard work and managing your finances. This was due to his mother and four siblings; even though they had very little money, his mother taught them that it did not limit what you could achieve in life through hard work and dedication.

“My mother always taught me the importance of not overextending yourself and my brother always said your word is your bond,” says Garey Kirkland, President of Simco Management. These values have helped shape what Simco is today.

Simco set out to be different from the start, operating with a mission of: “Understanding the value of your investment through dedicated service and professional management.” The team focused on relationships and people, and the importance of quality service has only grown over the company’s 40 years in business. Simco put service first and grew the company from being accessible to clients to always having someone answer the phone or greet visitors at the door. In 2005 the partners decided to split – Ray Pratt continued to run Simco Management (Edmonton), and Garey Kirkland took ownership of Simco Management (Calgary) Inc.

Since then, Simco has become a leading force in Calgary’s property management business. Through its professional approach and unparalleled service, it has become the benchmark for the industry. The company provides comprehensive services in all areas of property management, including condominium, rental management, Homeowners Association, commercial and industrial management and maintenance services.

CONDOMINIUM MANAGEMENT

Finding a trustworthy and knowledgeable management team for a condominium complex is critical. With decades of experience and management of around 27,000 units in 170 projects under its umbrella, Simco offers peace of mind for clients in both residential and commercial/industrial condominiums. The company has the resources required to take on all managerial responsibilities of operating condominiums and offers proactive solutions to ensure the property runs smoothly.

Condo managers perform a full complement of client services, including preparing budgets, addressing owners’ concerns and compliance issues, handling fees, staying on top of insurance mandates and completing inspections. Whether the complex needs maintenance or has an emergency after hours, Simco is available to take care of every detail. The managers foster solid and lasting relationships with clients who know that Simco is just as invested as they are in their home.

“We still manage the first condo project we signed after 40 years. I don’t think very many in the city can say that,” says Dillon Kirkland, Assistant Director of Operations for Simco Management.

Simco’s expertise made it a clear choice to manage the first of its kind in Western Canada, the luxury resort-style living known as Westman Village in Mahogany. There are three separate condos with their own boards, two rental buildings, a homeowner’s association, an amenity centre and commercial properties that are all tied together and interconnected. Simco put together a five-person team that is dedicated to managing this one complex; few companies would be able to handle an undertaking like this, and the fact that Simco is excelling at it is a real feather in the company’s cap.

RENTAL MANAGEMENT

No two properties are the same, so Simco tailors a rental services plan to suit the needs of the property owner, whether they have a singlefamily home, duplex, multi-plex, townhome, condo or apartment property. The manager is there to help advertise the property, screen and select tenants, conduct maintenance inspections, collect rent, take care of landscaping and snow removal contracts and ensure the property is well maintained.

The property manager is a valuable resource that liaises between tenants and property owners to ensure there are no issues and everyone’s needs are met. They are licensed with the Real

Simco

of the Calgary Residential Rental Association, and they stay on top of legislation surrounding residential tenancies to ensure compliance with the regulations. Whether the property owner is local and involved with the property or a remote owner, Simco maintains the property to ensure maximum profitability.

HOMEOWNER’S RESIDENT ASSOCIATIONS

Simco Management tailors its services to accommodate the specific needs of each homeowner’s association. The manager works with board members to develop policies that align with the association’s goals, provide financial reports, help prepare budgets, maintain bank accounts and provide maintenance.

COMMUNICATIONS PORTAL

Simco offers clients a web-based portal with an app that allows the team to manage accounts, keep in touch with clients, send out announcements and access resources and documents easily. It also holds a record of invoices and communications that can be reviewed later if there are issues. While Simco has many seasoned staffers, it is also attracting younger, tech-savvy

MAINTENANCE SERVICES

The maintenance department was created for the rental department but quickly branched into the condominium side due to the difficulty in finding vendors willing to do the small jobs.

“We have 12 maintenance staff in the department – painters, drywallers, carpenters – all with years of expertise in their positions. The department is a real asset to Simco Management and our clients,” says Garey.

Simco’s team handles standard property maintenance requests including minor repairs like replacing lightbulbs on common property, painting and fencing, but the department is capable of much more. Simco has taken on construction jobs that involved restoring an entire unit or updating the interior of the building. Having maintenance professionals at the ready takes the stress out of small and large projects for owners, especially since Simco backs its work unequivocally.

Simco’s maintenance manager completes a walk-through with the condominium manager

Simco Management

innovations and have spearheaded its integration into the business.

We provide the following summer services:

following winter

STAFF SETS SIMCO APART

As the company grew, Rita and Garey knew they couldn’t continue to manage every aspect of the business, so they set out to build a team that would facilitate growth and take some of the weight off their shoulders. About 17 years ago, they found Verna Penner, an ideal candidate to oversee the condo managers, administrative staff and reception.

She has proven an invaluable asset to the company and is dedicated to arming the team with as much knowledge as possible so they can

Garey, Rita & Dillon,

Hard work, loyalty and diligence makes a company great. We are glad that you and the staff of Simco possess these qualities. It is your 40th anniversary and we couldn’t have thought of a better time to appreciate what a wonderful service you and Simco have provided and what you have accomplished. We wish you good luck in all your future endeavours.

Sincerely, Don & Cody

Alberta T2V

(403) 209-3881 Fax: (403) 209-3815

doesn’t require managers to have email on their phones, and rather than being on call, the company has a dedicated after-hours person to handle emergencies outside of business hours.

“Even though the company is large, and we have a lot of policies and procedures, they do

care about family. They care about work/life balance,” says Verna Penner, Director of Property Management for Simco. “At some companies, managers can have up to 22 properties and I don’t care how good you are, you can’t manage 22 properties well. The most here is 12 properties, which includes some smaller ones. It’s a realistic balance.”

This prevents burnout and helps maintain the positive atmosphere at Simco. After all, it’s a family business, and the staff are an extension of the Kirkland family. The core team is always available, and employees know that if they have an issue, they will find understanding, compassion and accommodation from their bosses. This unique culture has attracted outstanding staff, and Simco does all it can to retain them. The employees are the heartbeat of the company, and the Kirklands appreciate all that they do to help the company grow.

“It is because of the amazing people who walk through these doors every day and give their best effort that we have been able to grow and positively provide a dedicated service to the Calgary community,” says Garey Kirkland.

The staff and core team also serve the community through sponsorship and fundraising for charitable causes. Each spring, they support Between Friends, an organization that runs programs for children and adults with disabilities, and this year the team raised $36,000 for that organization. Whether it’s volunteering at a Stampede breakfast for an HOA partner, participating in Calgary Food Bank and Veterans Food Bank campaigns or supporting the Alberta Children’s Hospital, Simco is proud to give back to a community that has given it so much over the past 40 years.

A BRIGHT FUTURE

Simco Management is proud of reaching such an incredible milestone, and while the team has taken the opportunity to look back at the evolution of the company, their eyes are fixed firmly on where the company is headed.

Dillon Kirkland grew up in the company and learned the business from his parents as a youngster. He started cleaning and vacuuming, learned the ropes in the maintenance department and then transferred to admin and was finally managing his own condominium accounts.

“He has worked hard and learned the business from the ground up. He has been involved in the growth of Simco, and I’m glad he will eventually take the business over,” says Garey Kirkland.

With the trust of clients, a dedicated team, a 40-year history of exceeding expectations and a well-trained next generation ready to lead, Simco Management is clearly in good hands for the future.

Parker’s Pen

BY DAVID PARKER

Planning – I’ve heard it described as a fundamental management function which involves deciding beforehand what is to be done, and when it is to be done.

To motorists using the best – and one of the few – routes across the north of the city, it seemed to take forever to improve the lane exits and entrances to John Laurie Blvd between Shaganappi Trail and 4th Street N.W.

No sooner all back to normal and it looks as though the orange barriers will soon be up again to install traffic lights to help people turning from Charleswood Drive. Why, if they need to turn west, couldn’t people just take a little more time and use Shaganappi? More importantly, why couldn’t planners have put them in during the first upheaval?

And I bet they will be installed at 19th Street soon after the first tarmac is dry.

Another bad example can be seen driving from the north down Stoney Trail West. When it was built, the bridge over the Bow River was acclaimed an engineering wonder. Why didn’t planners think that the city just might grow and it would need more than two lanes?

I don’t know how much a crane tower costs per day, but four have straddled the river for at least two years, and the new road still isn’t built.

We all love magazines – don’t we?

But I admit to being unaware of Literary Review of Canada until a friend passed a couple of copies on to me. What a splendid read, and in one edition I was delighted to read a review of Flora! A Woman in a Man’s World.

Flora MacDonald held three federal cabinet minister posts, best known perhaps for being Canada’s first female external affairs minister.

I remember her in her role as communications minister when she graciously accepted the invitation to attend the Canadian Film Celebration held here in Calgary in 1991.

A wonderful storyteller, MacDonald travelled to over 100 countries and I remember being enthralled at her reminiscing over a drink at the Fairmont Palliser about her journeys including being held at gunpoint in Afghanistan where she was most passionate about helping women.

Another review I read in the TLS of another woman, who was certainly in a man’s world, is titled Hemingway’s Widow.

Mary Walsh was the last of Hemingway’s wives who stood by the Nobel Prize winner for literature for 15 years, despite him being a bully, abusive and living an adventurous lifestyle, bullfighting, killing large animals and getting drunk.

I’m no lover of hunting, especially the trophy kind that show people like one of America’s finest authors standing over a shot lion or elephant. But things get a little too weird when a university in the UK feels it should warn its students about animal cruelty in Beowulf, an epic fantasy written 1,000 years ago in which an evil swamp monster that captures and devours humans is killed.

Really! Hardly deserving of a content guidance notice. Mind you, neither is there a need for sounding the alarm for students at Warwick University about Thomas Hardy’s cheerful novel Far from the Madding Crowd that “contains some potentially rather upsetting scenes concerning the cruelty of nature and rural life.”

Surprised I ever survived through reciting “four and 20 blackbirds baked in a pie” or hearing biblical tales of sacrificing bulls and goats.

Final Words

I thought growing old would take longer.