Business in Edmonton - November 2021 by Business in Edmonton Magazine

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Supporting the visions of entrepreneurs one story at a time. Volume 9 | Number 11

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Building Our Cities Together By John Liston

Manufacturers Grappling with Pandemic Policies By David MacLean

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Edmonton Chamber of Commerce Join MNP in Honouring Edmonton’s Visionary Business Leaders

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2021 Leaders Awards Honouring Edmonton’s great – and resilient – business leaders By Nerissa McNaughton

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Supporting the visions of entrepreneurs one story at a time. Volume 9 | Number 11

CONTENTS COMPANY PROFILES

10 83 87

H abitat for Humanity Celebrates 30 Years

N orth American Storage Celebrates 25 Years

71 THIS MONTH’S FEATURES

18 22

Krawford Construction Celebrates 50 Years

No Room for Error Pandemic stress highlights importance of drug and alcohol awareness training in the workplace By Natalie Noble

Balancing Act Renovation Professionals Balance Soaring Project Demand with Supply Challenges By Natalie Noble

mergency Succession E Planning Messy and unfortunate By John Hardy

ake Charge of Your Own T Health and Wellness Individuals and health services are stretched to the limit. Be proactive about self care. By Nerissa McNaughton

NOVEMBER 2021 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

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REGULAR CONTRIBUTORS David MacLean John Liston

THIS ISSUE’S CONTRIBUTORS Nerissa McNaughton John Hardy Natalie Noble

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NOVEMBER 2021 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

BUILDING OUR CITIES TOGETHER // JOHN LISTON

Building Our Cities Together BY JOHN LISTON, VICE PRESIDENT, ALBERTA ENTERPRISE GROUP

s we head into November with a federal election and now municipal elections behind us, where does that leave the businesses of Edmonton and Alberta?

have, and meeting the community demands for services. The city in turn will have the resources to move from an ‘either or’ on so many issues to an ‘and’ mindset.

The primary revenue source in the city of Edmonton comes in the form of taxes. Those taxes are residential and non-residential property taxes. The split in Edmonton is approximately 52 per cent residential to 48 per cent nonresidential. What is interesting is that businesses don’t have a vote in an election.

From the viewpoint of businesses, it would seem to be in the city administration’s best interest to do whatever they can to help businesses spend their time working, and less time trying to get approvals and meet regulatory burden. We believe that the purpose and incentive for city administration should be (without sacrificing any regulations) to approve and expedite projects, not to find a way to say no. In the mind of businesspeople, the perfect scenario would be to have administrative compensation tied to the number of approvals and speed of approvals. This would align all of the following: the unmet need being met by the business as quickly as possible, generating as many jobs as possible, generating as much tax as possible, addressing as much infrastructure and service needs as possible and compensating administration in alignment with the purpose of a city government.

Private businesses of less than 100 employees make up 68.8 per cent of the non-public sector employment in Canada; 10.7 per cent are employed by companies with up to 500 workers, and the balance are the larger companies employing over 500 people. Businesses matter! What businesses do provide is jobs and those jobs allow people to own homes, pay taxes and enjoy the services provided by the city. As we all know the debate begins when city administration tries to find the balance between spending only what revenue they receive, and meeting the infrastructure and service demands of an evolving city. The pull from both viewpoints can be extremely demanding. Businesses exist to spend their time solving problems and meeting an unmet need. It is why they were formed, and it is what their purpose is. (Their objective is to try and do it profitably to allow growth.) If they can spend the majority of their time fulfilling their purpose, they will generate the jobs that will drive the economy and provide the tax revenue that the city needs. As revenues increase it becomes easier for the city to find the balance between spending only what they

The constant complaint from businesses is the challenge of getting through the red tape. If they all have the same problem, would it not make sense to create a guiding system, a concierge service if you will, to move a business problem through the system most efficiently and effectively? We hear that on some of the larger projects in the city this is beginning to happen, but with the growing complexity of large government, if the motivation, the accountability, and the systems are not working in alignment, the frustration is a friction that steals energy from us as a city and province. Let’s all work as partners in building the cities together!

JOHN LISTON IS VICE PRESIDENT OF ALBERTA ENTERPRISE GROUP.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // NOVEMBER 2021

Julia Deans

Dr. Ann-Marie Reddy

Mary Cameron

Carolynne Heron

Women Leaders Take Habitat for Humanity in a Bold New Direction

he world has changed since Habitat for Humanity Edmonton was founded 30 years ago. What hasn’t changed is the need to provide safe, affordable home ownership for families. Today, four women are helping to usher in a new era for Habitat.

MARY CAMERON

Chair Elect, Habitat for Humanity International

In the early 2000s Cameron was asked to co-chair Women Build. Later she joined the volunteer board of directors at Habitat Edmonton, and then moved on to

Photos by Aerhiver Photography

serve on the boards of Habitat Canada and Habitat International. When she becomes the Chair of the Habitat International board later this year, she will be the first Canadian to hold this position. The pandemic has created new complexities in addressing the need for housing globally, which all Habitat affiliates support through a tradition of tithing. “There is a challenge in dealing with COVID internationally,” says Cameron. “Some countries are years away from having their populations vaccinated and there are places we cannot have volunteers on site.”

She continues, “It’s just one step at a time. We have amazing people around the world in a decentralized (Habitat) system. Our national offices help each other and get resources to the places that need them the most. We also partner with other organizations to provide homes, but to also transform lives through food, water, and education.”

JULIA DEANS

President & CEO, Habitat for Humanity Canada Deans joined Habitat in February 2020 because she saw that the organization had the ability to tackle Canada’s affordable housing crisis. She says, “1.7 million Canadians face core housing needs, so we need all hands on deck to smooth that pathway to affordable home ownership, and the safety and security and savings that come with it. Canada has always valued a high rate of home ownership, with good reason; with home ownership, people’s lives improve, and our communities do, too. Habitat is perfectly poised to tap into the strength of our values, leverage our expertise, expand our network and harness the power of our brand to achieve our goal of helping many more people attain social and financial stability, build equity and transform futures.” Deans continues, “Within 10 years, we will be playing an even bigger role than we do today. We will build more homes through expanded partnerships; and beyond the build we will help more people move along the pathway to home ownership.”

DR. ANN-MARIE REDDY

President & CEO, Habitat for Humanity Edmonton

Dr. Reddy became increasingly impressed with the organization after she started volunteering for Habitat build projects as an employee of one of the organization’s many corporate partners. Contributing to a build in New Orleans after hurricane Katrina was particularly impactful. In her new role as CEO of Habitat Edmonton, Dr. Reddy is leading a transformation of how the organization serves families throughout Northern Alberta. “Habitat Edmonton is focusing on being more effective and efficient in how we build our homes, such as working with builders, developers, and municipalities and the Government of Alberta to create more time and cost efficiency,” says Dr. Reddy about how the organization is evolving. “Our intake process is changing too – families are waiting less time to find out if they are a successful Habitat homeowner.”

ownership in a community. We need to get the message out about the value of affordable home ownership, especially on behalf of our children, who are our future.”

CAROLYNNE HERON

Vice-Chair, Habitat for Humanity Edmonton For 20 years Heron has served on a number of boards, worked with non-profits to serve vulnerable people, removed barriers, helped fund international trained immigrants to obtain low interest micro-loans, helped skilled immigrants and refugees restart their careers in Canada, evolved individuals with disabilities by connecting community resources, and advocated for mental health awareness. “Since 2019, I have had the privilege of serving on the Habitat Edmonton board. I strongly believe that everyone deserves to have a home and that affordable home ownership for families in our community and beyond the walls of our city is critical,” says Heron.

A CHANGING WORLD, A CHANGING ORGANIZATION As Habitat for Humanity Edmonton celebrates 30 years, it will continue to address affordable home ownership needs, focusing on the present crises and planning for the future. Families benefit through obtaining a home with no down payment, and a mortgage based on 50 per cent of the appraised value (Habitat holds the second mortgage interest free for 20 years). Individuals and businesses are invited to get involved through corporate team building, donations, gifts-in-kind, helping with land procurement, and donations to ReStore (donations of new and gently used building materials, furniture, appliances).

She is passionate about the effect of affordable home ownership on children. “Stability has a trickle-down effect of children doing better in school and less crime in areas of affordable home ownership. Children growing up in a Habitat home have less chance of falling into poverty and low income. It is so important to always have affordable home Reach out to us directly: Sabrina Ali, Senior Manager, Fund Development sali@hfh.org | 780-479-3566

Learn more at HFH.org

MANUFACTURERS GRAPPLING WITH PANDEMIC POLICIES // DAVID MACLEAN

Manufacturers Grappling with Pandemic Policies BY DAVID MACLEAN

t the tail end of summer, Canadian Manufacturers & Exporters (CME) asked members across Canada about the most controversial issue facing business in 2021: should employers implement vaccine requirements for employees and visitors to their businesses? The results came back in early September and revealed a sizeable majority – 69 per cent – supported vaccine mandates to protect employees and their families. Here in Alberta, support for vaccine passports was a little lower but still strong at 55 per cent. However, when asked if manufacturers had actually implemented vaccine mandates, less than a quarter said they had. Those who oppose “vaccine passports” feel strongly about it. This is a tricky issue. Alberta manufacturers are doing incredible work ensure the health and safety of their workers and try to survive the pandemic and a litany of other challenges facing industry in 2021. Edmonton-based All Weather Windows has pulled out all the stops to manage the impact of COVID-19 on their business and their employees: • Implemented mask requirements in advance of public health orders • Moved 30 per cent of their workforce to remote work status • Developed emergency protocols to address outbreak scenarios • Adopted contact tracing software for rapid response • Staggered shifts to allow for greater physical distancing • Developed supports to help employees navigate quarantine periods

• Brought in mobile vaccination units to specific work locations (with excellent uptake by employees) • Held a prize draw for employees who are fully vaccinated The result? All Weather Windows had no positive cases in the first 210 days of the pandemic. Despite having nearly 1,000 employees, they experienced very few cases and no outbreaks so far. The company attributes their success to frontline employees and supervisors who made it happen. “Health and safety doesn’t start and stop at the doors to the site, it’s part of every day life,” said Human Resources and Safety Vice President Sean Casault. “We’re incredibly proud of them and their efforts.” There are similar success stories across the province. Now, many grapple with the question of whether to implement vaccine mandates on employees. Companies worry about losing vaccine hesitant workers to businesses who may not adopt such policies. They worry about legal risks, privacy concerns and overall employee morale. We passed along these concerns when Premier Kenney held a series of virtual town hall meetings across the province asking business leaders to adopt vaccine mandates in the workplace to drive vaccination rates up and stamp out the pandemic. His message was strengthened when he adopted such a policy for his own staff and MLAs as well as for the broader public service. The best course of action is for the entire private sector to adopt vaccine mandates. It’s unfair for some businesses to risk losing workers because they chose strong action on vaccines to the benefit of those who haven’t. The sooner we all get on the same page on health and safety, the sooner we can stop talking about the pandemic and focus once again on growth. CANADIAN MANUFACTURERS & EXPORTERS (CME) IS THE VOICE OF CANADIAN MANUFACTURING. CME REPRESENTS MORE THAN 2,500 COMPANIES WHO ACCOUNT FOR AN ESTIMATED 82 PER CENT OF MANUFACTURING OUTPUT AND 90 PER CENT OF CANADA’S EXPORTS.

NOVEMBER 2021 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

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Homes For Heroes Foundation Supports Canadian Veterans Numbers from Veterans Affairs Canada (VAC) shows that, as of March 2020, our nation’s veteran population was at 629,300. We owe a huge debt of gratitude to the brave men and women that put their lives on the line for our freedom. Yet, as many as 5,000 veterans are currently homeless in Canada. Our veterans need and deserve housing and support. Homes For Heroes was created to provide the resources needed to fill this gap. Founded by David Howard, Homes For Heroes is on a mission to integrate homeless military veterans into the community by providing housing and support services across Canada. Homes For Heroes accomplishes this by building affordable urban villages in major cities and providing the resources required to achieve long-term independent living. Howard is not a veteran, but he saw the need for Homes For Heroes firsthand. “My grandfather was a veteran,” he explains. “I saw him grapple with post traumatic stress disorder (PTSD). After he passed I felt a drive to get involved, with the understanding that the initiative had to be more than just about housing. Social support was also needed.” Currently there is a Homes For Heroes village in Calgary. Construction of the Edmonton location (ATCO Evansdale) started in April 2021. Plans are also underway for the Kingston Village in Ontario. Villages consist of 15-25 individual tiny homes. All the homes face inward in a park-style setting. The placement and setting help with peer-to-peer support. While each home is less than 300 square feet, they are fully equipped with a kitchen, bed and three-piece bathroom. Villages are also designed with a full-time on-site support counsellor, an activity/resource centre and a family suite so residents’ family members can visit. There are on-site

NOVEMBER 2021 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

support programs, professional landscaping and access to public transportation – everything needed to uplift the veteran as they transition back into society. “Our goal is to build a Homes For Heroes Village in every major city,” says Howard. He continues, noting, “So far the response has been incredible. Since we opened in Calgary, we have had about eight graduates from the program. They are working full time and have come back to mentor the new tenants. This is more than we could have imagined. It’s a wonderful community atmosphere where veterans support each other. You can support this cause too by making a donation (homesforheroesfoundation.ca/donate) or by contacting the organization to see how you can help. “To build across Canada we need a combination of support from federal and municipal governments, companies and individuals,” says Howard. “We all have a part to play for those that have served, and for those that are having a hard time transitioning right now.” He concludes, “We are fortunate to have the support of the Edmonton community; not just the city, province and government, but also the residents that truly support and care for veterans.” Learn more at homesforheroesfoundation.ca.

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HOW DO YOU EXIT YOUR BUSINESS? Ryan Norton, Managing Director Transactions - Grant Thornton

hat should you think about when deciding to exit your business? Exiting your business is a significant step that deserves careful attention. It’s important to understand the personal and financial implications of available options.

Should you sell your business now?

Any decision about your exit — including its timing — comes down to your unique situation and goals. There are three important questions to ask that can help you assess whether now is the right time to plan an exit.

How much is your business worth today? Understanding the current market value of your business impacts any decision you make regarding your future and getting a proper estimate can be a complicated task. Working with a professional can help ensure that you don’t overestimate the value of your business or underestimate its potential for future growth. Is your business in demand? Consider the demand for businesses in your sector and privately held businesses overall. Market conditions can change quickly, so it’s important to understand how the cyclical nature of the M&A landscape could affect your sale prospects. What are your personal goals? Your personal or financial goals help determine when to exit and your best options. Deciding to move on to the next chapter of your life as soon as possible can require more funds upfront, so it’s important to understand the timelines associated with various exit options.

What are the options to exit your business? Sell your business There are two ways you can pursue this option:

Sell to your employees. A management buyout or sale to an existing employee allows individuals familiar with the culture and processes to acquire the company and take control of ownership. This provides continuity in your business and can mean a smoother transition that requires less time to transfer your day-to-day responsibilities. However, selling to your employees can result in a lower sale price and may take longer to fully realize on the funds from the sale.

Sell your business on the open market. This option requires a process whereby your business is carefully positioned and marketed to a thoughtful purchaser list of strategic and/or financial buyers (i.e. Private Equity, etc.). This encourages a competitive process with the intent of maximizing value and confidentiality for stakeholders. Transition to a family member Consider transferring ownership or control of your business to a family member if you want it to continue in its present form but would like some relief from the mantle of responsibility. With Bill C-208 now law and in effect, prudent succession planning may result in transitioning your family-owned business, to the next generation without the adverse tax consequences that currently apply.

Do you have to pay tax when you sell your business?

The tax implications of stepping away from your business will depend on how you exit. If you choose to hand down your business to a family member, the business is deemed to transfer at fair market value, meaning that you’ll be taxed on capital gains based on the business’ value. There are exemptions and strategies that can help you make the transfer as tax efficient as possible, though it’s crucial to plan these in advance of the transaction. If you’re opting to sell your business, you’ll want to consider the after-tax return on the proceeds of the transaction. There are also tax considerations associated with liquidating your business assets. Once the proceeds of an asset sale have been used to repay outstanding debts owed to creditors, and the remaining proceeds, depending on your business’s ownership structure, may be distributed to you as taxable dividends. Exiting a business is a complex matter—but you aren’t alone. It’s important to work with advisors who can help you throughout the transaction’s life cycle to find the right buyer and navigate the tax implications.

Connect with Ryan at ryan.norton@ca.gt.com or 780-401-8232

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BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // NOVEMBER 2021

NO ROOM FOR ERROR // HUMAN RESOURCES

NO ROOM FOR ERROR BY NATALIE NOBLE

PANDEMIC STRESS HIGHLIGHTS IMPORTANCE OF DRUG AND ALCOHOL AWARENESS TRAINING IN THE WORKPLACE

ith more people coming off increased time at home and businesses ramping up across the province, have people slipped into a trend of placing less concern on the relationship between substance use and job performance? Social media posts showing a glass of wine or two with lunch as a coping mechanism for remote workers were joked about. The legalization of cannabis has shifted attitudes. The rapid rise in prescription pill abuse has reached epidemic proportions. All of this means professionals who handle workplace drug and alcohol awareness training are now in high demand. Employees who more frequently use drugs or alcohol tend to arrive less ready for work. “They’re often more tired, they miss more time at work and they’re more likely to be involved in near misses and incidents,” says Daniel Poirier, owner at Safety Nation HSE Inc. “They may even still be impaired from the night before.” At CannAmm Occupational Testing Services, things have never been busier. As industries are coming back online and onboarding more workers, many Canadians are suffering from addiction in direct response to COVID-19. “In particular, the construction industry has been sounding the alarm regarding opioid-related overdoses,” says, Dan Demers, director of Business Development with CannAmm and member of the technical advisory committee for the CSA

Z1008 Management of Impairment in the Workplace Standard. “The lingering effect of COVID on our mental health and coping mechanisms will persist for years. We must be more vigilant within the most hazardous workplaces while ensuring we address those hazards in a way that ABOVE: DAN DEMERS, DIRECTOR OF BUSINESS DEVELOPMENT WITH CANNAMM AND MEMBER OF THE TECHNICAL ADVISORY COMMITTEE FOR THE CSA Z1008 MANAGEMENT OF IMPAIRMENT IN THE WORKPLACE STANDARD. PHOTO SOURCE: CANNAMM

NOVEMBER 2021 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

reflects the best practices on managing the risk, versus simply getting a positive drug test back, firing and forgetting an employee.” Workplace and new hire screening needs remain, with some shifting trends. The legalization of cannabis sees more people seeking evidence-based, safety-focused content that is digestible to the average worker. CannAmm offers bundles with supervisor and employee awareness training to combat misinformation around workplace cannabis impairment hazards. Safety Nation has seen an increased uptake in fentanyl and methamphetamine use.

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The necessity for workplace drug and alcohol awareness services rises alongside the job’s hazard potential. If a recreational user shows up tired for their shift at a fast-food gig, maybe it’s not such an eyebrow raiser. If the person works in aviation or operates heavy equipment around a team of others and struggles with addiction, addressing the issue immediately is critical. Demers describes industries that tend to be classified as potentially hazardous as, “Places where people go to work and the moves they do or do not make can literally cost lives.” These include heavy industrial, general or specialized construction, pipeline construction, transportation, municipal services, road maintenance, various trades and those handling hazardous waste removal.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // NOVEMBER 2021

NO ROOM FOR ERROR // HUMAN RESOURCES

Safety providers help these businesses find solutions to minimize workplace impairment hazards based on the worker’s state and performance. “Our first step is to offer expertise and consultation around what our customer’s unique situation requires,” says Demers, “We can then provide the testing, related training and national access to get the job done swiftly and defensively.” Workplace impairment can be seen within three categories of harm including potential, guaranteed and unseen. “There is a constant hazard in terms of the possibility for a significant incident or near miss to occur, resulting in serious injury, harm or death,” says Demers. “Incidents cost employers tremendously, directly and indirectly, not to mention the reputational and brand impact amongst industry peers and clients.” No matter the industry, drug and alcohol use impacts are widespread. There’s lost productivity directly related to the unfit worker and indirectly through those picking up their slack. Lost time injury rates and records factor heavily into securing larger business opportunities. There’s also a cost for rework, corrective action, delays, theft of company time and even resources in many cases, while the perception of leadership may be damaged. “A company that’s not serious about safety and able to effectively deploy long-standing solutions around fitness for duty are not seen as top-level employers,” says Demers. “Don’t worry about recruitment limitations due to cannabis use; worry about losing your 20-year experienced labourer who’s training all your new staff and can’t afford to work for someone who’s not protecting them.” Poirier says those with unhealthy drug and alcohol use tend to push back against safety policies, placing less priority on a culture of safety than the majority of employees. “Those who use drugs and alcohol can often exhibit a negative attitude, especially when there are underlying issues causing them to turn to these substances,” he says. In recent years, online platforms and digital resources have become critical to addressing workplace impairment, a support accelerated through the pandemic as online training for corporate onboarding and safety training soared. “Gone

NOVEMBER 2021 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

are the days of having 50 employees in a classroom for training,” says Demers. “Now, we see 500 in an interactive webinar or 5,000 taking online courses via a learning management system.” The province also offers support. “We recognize that many Albertans are worried about their health, finances and mental health and we are here to help,” says Alberta Health Services. “Whether for managers, employees, safety supervisors, allied health professionals or small business owners, there are resources to help make workplaces safer, healthier and more productive.” Easily accessible online resources include It’s Our Business, Togetherall, Text4Hope and Transform Your Stress. There are also cultural issues when dealing with this sensitive subject. Safety Nation is a Certified Canadian Aboriginal Business (CCAB), a point of personal pride for Poirier. “We have a deep understanding of the culture and history, which is important when we’re working with Indigenous peoples and communities,” he says. “For our people, there are many issues regarding trust, so it’s essential to have Aboriginal businesses that represent our interests as well.” The Safety Nation team is expanding resources into these communities with programming focused on increasing job readiness, as well as helping employers better manage addiction issues. “At present, many large companies have employee assistance programs that offer confidential counselling, but this is not an option for small firms with limited budgets,” says Poirier. “There must be other options. We are looking to help address this by bringing on addiction counselling that can be accessed confidentially through private health benefits.” As more understanding around mental health and addiction comes to light, there’s a renewed importance in strong policies that protect workers and workplace environments. “We have a new Z1008 standard on managing impairment in the workplace that’s placed a tremendous focus on the importance of training around best practices in addressing impairment hazards and focusing on proper training,” says Demers. Organizations should ensure all members are clear on the

Off the Beaten Path

company’s policies. Employee assistance programs and resources should be made visible through routinely circulated notices, safety meetings and employee online portals. “The opportunity to obtain support must be easily accessible, widely known and reinforced. Individuals should not be singled out or stigmatized in any manner,” says Demers, adding that the supervisor’s role is not that of a counselor. “Their job is to manage the worker’s safety and overall work performance. The priority is to restrict that employee from any safety-sensitive work until they’re confident there is no present impairment hazard. They should get training ASAP on how to identify and document their observations and take appropriate action to enact their company policy regarding impairment hazards.” Those concerned a co-worker may be struggling should not jump to conclusions. “Maybe they’re coping with something by using a substance, maybe they’re going through a mental health issue like depression, which is common during the pandemic,” says Poirier. “People can privately reach out to ask if everything is okay and ask to connect the person with some internal or external support. We all have things that are difficult to deal with in our lives at some time or another, and when people need us, our team is here. We are all about people and nation building. This is how we make the world a better place.”

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BALANCING ACT // CONSTRUCTION

Balancing ACT

RENOVATION PROFESSIONALS BALANCE SOARING PROJECT DEMAND WITH SUPPLY CHALLENGES

BY NATALIE NOBLE

ver the last couple years, more time spent at home staring at four walls saw Edmonton homeowners looking to spruce things up. Maybe their home needed a facelift, they sought more space or perhaps envisioned a different way to use it. Whatever the reason, construction and renovation service providers have been balancing enormous project demands with uncertainties around supply availability and pricing.

NOVEMBER 2021 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

Full House Renovations has been helping Edmonton homeowners customize and reconnect with their homes for over 30 years, performing over $70 million in high-end renovation projects. Already busy prior to the pandemic’s onset, as people spent more time at home with increased disposable income, project requests soared. “People prioritized reinvesting in their homes, and that includes me,” says Greg Pointe, principal and sales manager

at Full House Renovations. Their team of 20 professionals handle administration, interior design, architectural technology, cabinetmaking, master carpentry and the trades. “We keep the majority of tradespeople on staff for project timing and quality control measures. We are craftsmen and women with a passion for our business and industry.” At the same time, Johnathan Granger, owner of Fresh Carpentry & Contracting, went from enjoying steady booking and stable pricing to a three-week lull in project engagement in March of 2020. That quickly ended in an explosion of business. “I’ve never been so busy as I’ve been since then. As of midSeptember this year, I was booked into March 2022 already,” says Granger, who takes pride in building client trust and confidence in his ability to add home value through custom renovations and excellent craftsmanship. “Our primary focus is enhancing the functionality and esthetic of the home’s interior and we take on any small, mediumto-large and custom project from building custom cabinetry, to countertops, tile work, creating basement suites, full home renos – anything from the roof down.” Today’s world tends to be one of checks, balances and corrections. As these contractors enjoyed a surge in business, a cruel twist saw shelves and supply stocks depleted while ships holding supplies were anchored. Pointe says supply chain issues really started to be a

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // NOVEMBER 2021

BALANCING ACT // CONSTRUCTION

PLANNING AHEAD FOR A RENOVATION PROJECT IS PARAMOUNT IN TIMES OF UNCERTAINTY SO PROFESSIONALS CAN TAKE THE TIME UP FRONT TO PLAN FOR CLEAN AND TIMELY EXECUTION AND SAFELY GIVE PEOPLE NEW

For instance, Granger recalls a sheet of Oriented Strand Board (OSB) plywood rising in price over weeks from $20 to $100plus. “That’s an unprecedented increase,” he says. “These issues came from two places. Yes, it’s a supply-and-demand issue. But secondly, the products required to make these materials came into play because of the chemicals, components and glues coming out of Asia we couldn’t get. People who were selling them, if we wanted them, we had to pay more.” Small and mid-sized carpentry enterprises also lost out in many cases when it came to accessing products

SPACES TO ENJOY, SAYS FULL HOUSE RENOVATIONS’ GREG POINTE. problem in 2021 as existing supplies were depleted. “The product shortage problem goes very deep into the global manufacturing sector,” he says. “From raw materials being unavailable, health restrictions limiting worker capacities and shipping container shortages, every piece of every kind of product has been delayed. This will continue into the future until the shelves are full again. The world needs inventory and as we know, product costs rise in response to supply and demand.” Granger’s experience throughout pandemic uncertainties, price fluctuations and supply issues echo those nationwide challenges. Principally, lumber pricing and availability put pressure on people across the board. While public perception may place blame on labour shortages at the production level, Granger says it goes deeper than that. “It directly relates to the housing boom that continues in the U.S. When COVID came along, as for-profit contractors Canada’s lumber mills were propositioned by U.S. companies who purchased exorbitant amounts of Canadian lumber. Deals were made that gave them priority through open purchase orders,” says Granger. “This placed a large strain on Canadian builders because supply became really tough. Sometimes there was no availability of lumber and the prices on available lumber were astronomical. I’ve never seen prices like what I’ve seen during this time.” ABOVE: AS PEOPLE SPENT MORE TIME AT HOME WITH INCREASED DISPOSABLE INCOME, RENO REQUESTS SOARED. “PEOPLE PRIORITIZED REINVESTING IN THEIR HOMES, AND THAT INCLUDES ME,” SAYS GREG POINTE, PRINCIPAL AND SALES MANAGER AT FULL HOUSE RENOVATIONS. PHOTO SOURCE: FULL HOUSE RENOVATIONS

NOVEMBER 2021 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

EXTENSIVE, COLLECTIVE CAPABILITIES Over 35 electric power and telecommunications infrastructure services, performed by the Valard Group of Companies.

EPC + ENGINEERING

PROCUREMENT

CONSTRUCTION

We work with expert partners to seamlessly produce turnkey solutions for our clients. Through a single contract and point of contact, we can, collectively, put together a full service team to successfully deliver every aspect of a project. The Valard Group has decades of history building strong partnerships and relationships with diverse communities across the country. Our employees are part of the communities in which they work – supporting sustainability, local businesses and causes, as well as showing respect for project-related concerns and acting on them.

thevalardgroup.com

BALANCING ACT // CONSTRUCTION

“OUR LABOUR PRICING IS STABLE AND EASILY GUARANTEED,” SAYS GRANGER. “AS FAR AS MATERIALS, WHEN WE’RE BOOKING A DISTANCE OUT, WHICH WE’VE BEEN DOING ALL THESE YEARS, WE CANNOT BE RESPONSIBLE FOR FLUCTUATIONS IN THE COST OF THE MATERIALS. PEOPLE HAVE BEEN VERY UNDERSTANDING.” like windows and doors. Getting them on time and at a reasonable price was difficult. Granger himself was forced to walk away from a long-standing relationship with his main supplier who became too overwhelmed, suggesting a three-week call return time. “These suppliers have a large volume of customers they sell to,” says Granger. “There’s also been a high staff turnover while people have dealt with pandemic stress, including the staff members’ mental health and well-being. It’s all played in with the extra demand these people are dealing with, often a doubled or tripled workload.” For those products that are available, it’s pricing increases from 50 to 500 per cent over typical costs that continue to challenge the industry. Full House’s detailed estimate template has been adjusted to account for material cost fluctuations. While the conversations around changes in costs and timelines can be uncomfortable, people have been considerate. “We are scheduling all of our projects based on expected delivery dates for the required materials, working to pre-plan and manage product availability the best we can,” says Pointe. “That lead time has been increased during the pandemic by double or more, simply because of product availability.”

NOVEMBER 2021 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

These uncertainties forced Granger to adjust his client agreements in order to manage expectations as well. Prior to pandemic uncertainties, he adhered to standard 30-day cost estimates prior to a project’s start date. “Since the start of pandemic-related price increases, we’ve only been able to hold pricing agreements for seven days max,” says Granger. Now, prior to agreement, Fresh Carpentry observes a new contingency plan including a discussion that keeps clients informed and on the same page. “Our labour pricing is stable and easily guaranteed,” says Granger. “As far as materials, when we’re booking a distance out, which we’ve been doing all these years, we cannot be responsible for fluctuations in the cost of the materials. People have been very understanding.” Timeline hurdles are tough for companies that pride themselves on respectfully meeting them. “I can’t say we’ve been late delivering a project through this, rather the project was delayed due to product availability,” says Pointe. In terms of the small percentage of projects delayed or cancelled through uncertain times, it’s likely relieving some pressure for these contractors who are busier than ever. Pointe is not overly concerned. “We are in the renovation business, we problem solve,” he says. Those considering an upcoming reno project should keep their budget, financial comfort zone, timeline and overall vision for projects in mind. “This lets us know whether each project is viable, something where clients need to expand their budget, or they need to save more and we talk again in six months or a year,” says Granger. In these times of uncertainty, planning ahead is paramount. “We need to take the time up front to properly plan for the clean and timely execution of projects,” says Pointe. “We will get through this. Our plan is to stay healthy, follow regulations, continue to complete great renovation projects, communicate with our clients and give people a new space to enjoy.”

Platinum Partner

Gold Partners

Official Airline Partner

Dr. Hasmukh Patel

Fifty percent of businesses may never re-open after a disaster. That’s why knowing the easiest way to contact SERVPRO® is so important. Because the sooner you get in touch with us, the quicker we can start to minimize the damage, as well as the cost. Just go to servpro.com or call 1-800-SERVPRO to activate the cleanup team that’s faster to any-sized disaster. We’re a leader in giving control back to homeowners, property managers and even entire communities after the ravaging effects of water and fire. So whether you’re responsible for 1,000 square feet or 100,000 – it’s your decision to call on the very best. Your trusted, local SERVPRO® professional. SERVICES IN CANADA PROVIDED BY INDEPENDENTLY OWNED & OPERATED FRANCHISES OF SERVPRO INTERNATIONAL, LLC.

2021 Leaders Awards

Honouring Edmonton’s Great - and Resilient - Business Leaders BY NERISSA MCNAUGHTON

here was a gap between the 2019 and 2021 Leaders event due to the pandemic, but that didn’t mean those at the helm of our local business were on hiatus. On the contrary, our Leaders were working harder than ever before – running their companies while navigating the incredibly challenging pandemic landscape. Every moment of their working life our Leaders face the risks of entrepreneurship, but also focus on creating jobs, creating outstanding workplace cultures, and being a responsible environment and community partner. These goals were not dismissed through the many months of closures, restrictions and adaptations.

The Judges

DUSTIN SUNDBY

Some of our Leaders are in the hospitality industry, which was among the hardest hit by the pandemic. According to the Canadian Federation of Independent Business (CFIB), at one point only “only six per cent of Alberta restaurants, hotels and caterers [were] open and 57 per cent [were] at risk of closing permanently.” While the hospitality industry suffered the brunt of pandemic’s blow, no business was immune. Even those with pandemic-advantaged products and services faced issues with staffing, broken supply chains, and mandatory work-from-home orders. CFIB’s monthly dashboard shows the impact this has had across Canada. In October only 45 per cent of the nation’s small businesses were fully staffed, and normal sales were sitting at 40 per cent. Comparatively, in Alberta, despite 81 per cent of businesses being fully open, just 42 per cent were running at full staff and 33 per cent were at or above normal revenue levels.

adapting to the tools and procedures that kept their teams and customers/clients safe to adapting their products and services on the fly, the way our Leaders handled the last year and a half is a true testament to the spirt of Edmonton’s entrepreneurs. While Business in Edmonton sponsors and highlights the Leaders events, the winners are selected by an independent panel that assesses each nominee across a broad spectrum of criteria. The judges for 2021 are: Dustin Sundby, MNP, managing partner - Edmonton region; Dennis Sheppard, NAIT, Dean, JR Shaw School of Business; and Shawn Mevel, ATB Financial, director, Sales, Business and Agriculture. These judges return from the 2019 event. In the past they had this to say about the Leaders: • “A great business leader is one who, first and foremost, is focused on people. A great leader is also one who spends more time looking to the future for opportunities than to the past for what could have been.” – Sheppard.

DENNIS SHEPPARD

• “A leader is an individual who is balanced, curious, and has a tenacious can-do attitude. “Albertans are adaptive and accepting to change, but Edmontonians are even more so, which is a must for entrepreneurs to have success.” – Sundby • “A great leader brings empathy, understanding, and an ability to synthesize and communicate a vision for their business. Edmonton is full of people with ideas and drive, but it is also a city of mentors. Successful people in Edmonton are willing to give their time and experience to others to give a hand up.” – Mevel

SHAWN MEVEL Our Leaders have been challenged in ways Congratulations to the nominees and Leaders nobody saw coming. Yet they faced each wave, for their many contributions to Edmonton’s each new round of restrictions, and each new business and community landscape, and their challenge with the same positivity, drive, passion, and creativity tenacity and drive before, during, and after the challenging that made them successful in the first place. From rapidly pandemic conditions.

Platinum Partner

Gold Partners

Official Airline Partner

Jan van Bruggen Barricades & Signs Ltd

arricades and Signs Ltd. is a traffic control company that provides customer-driven products, rentals, and services in Western Canada. Since 2004 they’ve experienced sustainable growth, expanding into new markets, and now have offices in Calgary and Vancouver. “At one point in our early years, we were close to losing it all. I felt completely alone. Realizing this, I wanted to lead in a way that ensured no one felt that way at Barricades and Signs Ltd. again. I set out to create an environment where others could feel supported while challenging them to be the best version of themselves. We are committed to providing traffic safety solutions and the best value for our clients while respecting and supporting our vendors and team members.”

Industry Sector COMPANY SNAPSHOT

Manufacturing/ Infrastructure

70+ employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

Prowse Chowne LLP For sixty years Prowse Chowne has built a reputation for excellence and leadership in the law. A trusted name in the community.

Areas of Practice Include: Corporate and Commercial Law Civil Litigation Construction Employment Patent & Trademark Registration Patent Commercialization Intellectual Property Litigation Wills and Estates Expropriation Law

#1300, THE PHIPPS-MCKINNON BUILDING 10020 101A Avenue, Edmonton AB T5J 3G2 780-439-7171 | 1-888-801-5304 | www.prowsechowne.com

Kerry Tham Blu’s Womens Wear

ince the late 1970s, Blu’s has been styling women across Western Canada. From their first formal to their first interview suit, from casual wear to office wear and everything in between, thousands of women rely on Blu’s. The store keeps pace with changing times and now includes an online, as well as in-store, component. “I am inspired by the women that we work with, the clients that walk through our door, the female designers that drive our industry, the women visionaries that came before me, and my contemporaries that are constantly pivoting, innovating and rising to the challenge.”

Industry Sector

COMPANY SNAPSHOT

Retail

employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

DEGREES

DIPLOMAS

C E R T I F I C AT E S

WE ARE

READY Connect with tomorrow’s business leaders with our Business Co-operative Education Program Whether you have a project, idea or challenge you want to tackle, partner with one of Canada’s leading polytechnics. Our co-op program will connect you with eager and bright students who are ready to apply their classroom knowledge to real workplaces.

Bennett Crothers BBA Marketing Graduate, Class of 2020. Completed work-integrated learning with Troubled Monk Brewery.

nait.ca/co-op Connect with our program coordinator at busexperience@nait.ca

JR SHAW

SCHOOL OF BUSINESS

Sylvia Cheverie Chartier Restaurants Ltd

hartier is a restaurant in Beaumont that helps celebrate and showcase the town’s identity and French-Canadian roots. When Chartier opened in 2016, it was an immediate success. It was named best new restaurant and best French restaurant by Avenue Magazine during the first year of operations. It was then listed as one of the top 10 new restaurants in Alberta by Globe and Mail. “I am inspired by the team that I have the honour of working with every day. I am determined to be the best leader they’ve had so far, so one day they can become a better leader than I ever will be.”

Industry Sector

COMPANY SNAPSHOT

Hospitality

employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

INSURANCE, BENEFITS, PENSIONS & INVESTMENTS Financial peace of mind is something we all can benefit from. Vanta Group was built on this fundamental notion. Vanta’s inhouse team offers a full suite of services to clients, allowing us to create dynamic, bespoke solutions suited to your business needs. We’re invested in the prosperity of entrepreneurs, business owners, executives and professionals across Canada. Adept, aware and responsive, Vanta stands alongside clients, enhancing their advantage.

T: 780 - 423 - 2702 E: info@vanta.ca

EDMONTON 1900, 10104 103 Ave NW Edmonton, AB T5J 0H8

CALGARY 3430, 400 - 3 Ave SW Calgary, AB T2P 4H2

Haydar Al Dahhan Design Works Engineering

esign Works Engineering is a worldwide venture based in Canada, operating from eight offices globally. Using integrated technology, each custom design is holistic, costconscious and human-centric. The company’s leadership team has endeavored to create a unique brand of engineering services that evolve with changing cultural, economic, and technological needs. Design Works has grown by 10 per cent during each year of operation. “It is my responsibility to set high standards, navigate solutions and lead my staff with confidence. Each member of our team contributes to making positive changes in the community. I am responsible for the wellbeing of my team and for providing guidance so each member can achieve their professional goals and dreams.”

Engineering Consulting Industry Sector

COMPANY SNAPSHOT

employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

iftboss Inc. was established in May 2006 by four partners John and Andre Gagnon, Dale Beatty and Marc Tougas to be a one stop shop dealership for all material handling needs. Having worked in the industry before, the four partners, pooled all there resources, previous experience together and designed a new business model to fill iftboss Materials Handling congratulates the much needed niche that the industry needed. year’s owned nominations for Business Liftboss Inc.all is this an Alberta and operated in Edmonton and Business in Calgary dealership, offering new and used equipment sales, As one offorklift our principles had a totalLeaders. parts department, rentals, forklift the honorand of receiving the Leader of training, trained certified mechanics to perform invehicles 2013, we all repairsTomorrow in shop andaward service torecognize handle on site repairs.the Liftboss Inc. prides self on quick response nominees. Theyit’s contribute greatly to time toour customer’s breakdowns. communities and should be recognized

for their personal integrity, values, business

adding JCB construction equipment in 2017 has been a great addition, and has made Liftboss Inc. even more visible in the heavy equipment industry in Alberta. They will always stay true to their material handling roots, but having an established and well respected construction line has solidified the fact that Liftboss Inc. is here for the long haul and ready to compete.

presented some challenges, but has also proven how amazing and a rental, Whether you are lookingour for staff a neware, machine, shown the strengths in our team and service or parts on an existing unit, or simply want Material handling give and them forklifts aprocesses. second option on something, a call and were, and to be,you a huge they will be continue happy to point in thepart rightof direction. what Liftboss Inc. has grown butbased As a group, Liftboss Inc. do whatfrom, they do on four core values: doconstruction what you say line you has will in a welcoming the JCB timely manner;strengthened be open and honest; do whatever it only further the company. takes; and serviceto the customer above all else. As We are excited move into our new each department grows, each team member location on the NW side of Edmonton, is held accountable to those principles, their focus where renovations are almost complete, is to be a quality company that people and to open a third branch in 2022 to are proud to work for. service Grande Prairie and surrounding area. Having an established and well-respected construction line has solidified the fact that Liftboss Inc. is here for the long haul and ready to compete.

Customer service community was the reason the company initiatives, involvement, was born, and has captured an impressive share innovation and philanthropy. Congratulations of business for Liftboss. In the past 3 years, the to you all. downturn in the Alberta economy has definitely affected the sales activity, but comparatively Liftboss established in May 2006 the service and Inc. partswas business has bysubstantial four partners to be a one-stop shop noticed growth. The dealership for all material handling needs. sales team builds portfolios for Havingneeds worked the industry before, the each client’s and in service preferences; this way,pooled they canallhave four partners their resources and a conversation withtogether a client instead the future of construction equipment. experience andIntroducing designed a new Whether you are looking for a new machine, of simply walking them around themuch-needed business model to fill the a rental, service or parts on existing The new JCB Hydradig is the world’s first wheeled excavatoranand showroom. Their clients niche. appreciate service focused Liftboss Inc. is an unit, or simply want a second option on tool carrier designed for purpose and built without compromise. the attention and reward them with Alberta owned and operated dealership, something, give us a call and we will be Travel to—and around—work sites faster than ever, maneuver into repeat business and referrals.

offering new and used material handling happy to point you in the right direction. As tight spaces with greater safety, and apply the right attachments and construction equipment sales, a total a group, Liftboss Inc. is based on four core Material handling and forklifts werewhere and continue to be they’re needed. parts department, forklift rentals, forklift values: do what you say you will in a timely a huge part of what Liftboss Inc. has grown from, but Contact Liftboss JCB formanner; more information. training, trained and certified mechanics be open and honest; do whatever to perform repairs in shop and service it takes; and service the customer above vehicles to handle on site repairs. Liftboss all else. As each department grows, each Inc. prides itself on quick response time to team member is held accountable to those customers’ breakdowns. principles providing everyone opportunity to continually grow within the company. Our The recent downturns in the economy focus is to be a quality company that people and facing the pandemic have definitely are proud to work for.

EDMONTON BRANCH 7912 Yellowhead Trail Edmonton, AB (780) 474-9900

CALGARY BRANCH 8010 40 Street SE Calgary, AB (403) 301-0041

LiftbossJCB.com

Dr. Marcia Hartt Dr. Marcia Hartt Medical Aesthetics

r. Marcia Hartt helps clients look years younger and feel more confident about their appearance through a range of highly effective dermatology treatment options that enhance and compliment natural beauty, without surgery or down time. “Entrepreneurship is hard, with new challenges daily, but I love what I do and am continually inspired by my team to grow the business bigger and better. These women fuel me with their fresh ideas, loyalty, commitment and unwavering support. With them by my side, the possibilities are endless.”

Industry Sector

COMPANY SNAPSHOT

Medical Spa

employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

Memberships that help your business. It’s what we do.

As a member of one of the largest chambers in Canada, you have access to a wide range of resources, contacts, policy representation, events, networking opportunities, discounts, and brand exposure that will help support and grow your business. Learn more at edmontonchamber.com and start leveraging your membership.

Don Lucas Encore Trucking & Transport Ltd

ncore Trucking & Transport Ltd. is a crane, picker truck and transport company that has serviced Western Canada for over 40 years. Their certified boom truck operators bring a wide expanse of lifting, hauling and rigging experience, and specialized heavy and challenging hoist work to their customers. “From day one we set our standards high. That’s the easy part; the real work is keeping them there. Now, over 40 years later, our clients and acquaintances know our reputation for honesty and integrity. It is one of our most prized possessions and we intend to keep it that way.”

Industry Sector

COMPANY SNAPSHOT

Transportation & Crane

employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

DISCOVER

SUBLIME SKIN

THE NATURAL FILLER SOLUTION Made in Italy, this hero line of anti-aging skin solutions visibly corrects wrinkles, fine lines and loss of tone with clean, sustainable, clinically-proven formulas. Available at comfortzoneskincare.ca and professional Comfort Zone retail partners across Canada. Proudly distributed by Stogryn Premier Wellness Resources.

Congratulations to the 2021 Business In Edmonton Leaders nominees and winners! Exclusive offer for Business In Edmonton supporters: enter code BIE20 to receive 20% off your first online purchase at comfortzoneskincare.ca. Offer valid until December 31, 2021.

Hani Barzagar & Moe Barzagar HIBCO Construction and First General Restoration

IBCO offers full-service construction for residential and commercial projects. First General Edmonton offers specialized property restoration. “We wanted to ensure that no matter how much we grew, we always maintained our close-knit culture. This sense of community has been instilled in us because growing up, the community supported us when we didn’t have anything. Now we have a team that supports each other and also thrives on the services that we provide to our community. Through HIBCO we assist our clients with renovations and new construction in the residential and commercial industry, with a focus on community development. Through First General Restoration we assist when people need us the most.”

Industry Sector Construction/ Restoration

COMPANY SNAPSHOT

Years in Business

112 employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

12/25

HANI BARZAGAR

PRESIDENT

780 - 463 - 4040

JOHN ADDISON

GENERAL MANAGER 780 - 463 - 4040

TOM BELL

OPERATIONS MANAGER 780 - 905 - 5842

MOE BARZAGAR PARTNER

780 - 903 - 0402

KATHERINE CHANG

JON LEIGHTON

PROJECT MANAGER

780 - 463 - 4040

NICK CAPPELLA

EVAN BUNKER

JASON FLEMING

RANDY GILES

TERRY LEAMAN

MATT DAIGLE

PROJECT MANAGER

CONSTRUCTION MANAGER

MITIGATION MANAGER

780 - 463 - 4040

TEFANNY HONCULADA

CHRISTINE NATURKACH

ACCOUNTS PAYABLE

COMPLIANCE MANAGER

EMMANUEL CABALLES

780 780 -- 463 463 -- 4040 4040

NINA BARNES

LENNEA BUNKER

CONTENTS MANAGER

HR & SAFETY MANAGER

CINDY LY FINANCIAL ADVISOR

780 - 463 - 4040

ANYA KENNERD

TAYLOR SHERBA

DAMIE DACOSTA

JORDYNN RICHARDSON

PROJECT COORDINATOR

RECEPTIONIST

780 - 463 - 4040

MARKETING COORDINATOR

780 - 463 - 4040

Property Restoration Specialists

Water Damage

Fire & Smoke Damage

Storm Damage

Mould & Asbestos Remediation

Biohazard/Trauma Cleanup

Construction Services

Gerry Gilroy Independent Jewellers

or more than 40 years, Independent Jewellers has been Canada’s premier diamond and jewellery retailer. The Independent Jewellers Center in Edmonton is the largest jewellery and watch centre in Canada. Outstanding customer service has won the company thousands of repeat clients as well as 18 consecutive Consumer Choice Awards. “Never settling for the status quo, I was constantly looking for business growth opportunities. I was determined to make a difference. My vision of providing a superior business model with the highest level of customer service including unforeseen on-site repair services, product values and building a team that would feel like family, continues to motivate me to where I am today.”

Industry Sector Jewellery Retail

COMPANY SNAPSHOT

employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

Surprise her with a gift that says it all shop now at independentjewellers.net Free Gift Wrapping and Note Card

Canada’s Largest Jewellery Store

Darryl Wiebe Kerr Interior Systems Ltd

ERR started as an acoustic ceiling subcontractor and evolved into demountable partitions, drywall and steel stud. Today drywall and steel stud are the majority of their business in the commercial sector, along with acoustic ceilings and specialty acoustics products. “My greatest inspiration has been my father, who helped start the company. He taught me a great work ethic, integrity and how to treat people fairly. Without the people at KERR, we would not have the great company we do today. What really defined our current success was when we identified and verbalized our core values to our staff.”

Industry Sector Construction

COMPANY SNAPSHOT

160 employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

ARE YOU READY FOR WINTER?

Come to Above & Beyond Promotions Ltd. for all your outdoor promotional needs! Put your logo on: Toques & Hats, Cozy Blankets, Hoodies, Warm Socks, Insulated Mugs and more!

OTHER UNIQUE ITEMS FROM ABOVE & BEYOND INCLUDE: • Alcohol breathalyzers • Custom bobble heads • Apparel • School gear • Tote bags • Breast cancer awareness items • Banking items • Custom socks • Awards • Signs • Candy and treats • Computer gadgets • Drinkware • Desk accessories • Backpacks • Flashlights • Wristbands • Medical apparel • Towels • Trade show gear • Watches • Umbrellas

And so much more!

Serving Edmonton for 15 Years To learn more about how you can promote your brand while receiving an incredible ROI contact: 52, 9703-41 Ave Edmonton, AB T6E 6M9 Phone: (780) 637-0776 info@abpromo.ca • www.abpromo.ca

Stephen Moore Orion Plastics Inc

rion Plastics manufactures custom extruded plastic sheet products for the heavy gauge vacuum forming industry, and melt blown polypropylene non-woven fabric to produce a variety of products and PPE for the medical industry. “The most rewarding thing for me about Orion Plastics, is that I started my career as a plastics engineering technologist, but throughout my career I have had the opportunity to grow both personally and professionally, learn new things and create that opportunity as well for the employees and families of the team at Orion Plastics.”

Industry Sector Manufacturing

COMPANY SNAPSHOT

employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

Oscar Mauricio Lopez Pampa Brazilian Steakhouse

ampa Brazilian Steakhouse combines authentic Brazilian flavours with a highly interactive and engaging tableside service experience that is unlike anything most restaurant patrons have seen in Western Canada. “Hardly a day goes by that doesn’t present a challenge or obstacle. It is important that I keep focused and have a clear path of action as to how I am going to solve each challenge. Composure is key. Continual self-reminders of my long term goals help me to objectively tackle our daily challenges.”

Industry Sector Hospitality

COMPANY SNAPSHOT

employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

Vivian Manasc Reimagine Architects

eimagine works collaboratively to help design and construct healthy, sustainable, adaptive buildings and communities. The company reimagines architecture from offices in Edmonton, Calgary, and a satellite location in Romania. Reimagine is proud to have designed the first Green Certified buildings in Alberta and the first LEED Gold building north of the 60th parallel. “I am deeply invested in the concept of a collaborative creative genius, rather than a solo enterprise. I view architecture as an opportunity by which the voices of a community, innovative technologies and the natural environment intersect and converse.”

Industry Sector Architecture and Design

COMPANY SNAPSHOT

employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

Mandee Takhar Rockland

ockland was launched in 2004 to fill the need for a landscape supply company in St. Albert. In 2010 the decision was made to transition to a year-round operation and to add the commercial snow division. Evolving the company in this way presented risks and challenges, but ultimately was the right decision. Today, Rockland continues to grow and thrive. “My greatest inspiration has been my goals. Life is way bigger than we are, but I have been taught to dream big and it’s amazing what you can achieve when you believe in yourself and work hard. Once you reach one goal, then you have the formula to repeat.”

Industry Sector Landscaping retail and service

COMPANY SNAPSHOT

employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

Rockland has been serving the area since 2004. As a locally owned and operating company we take pride in providing great products and services, competitive pricing and exceptional service.

Rock Solid Service Landscape Supplies & Commercial Services St. Albert 25422 Villeneuve Rd. (780) 239-7625

Edmonton 1304 103A St. SW (780) 660-9391

www.rocklandsupplies.com

Keegan Andreas Seasonal Impact

easonal Impact is a unique employer in the landscaping industry, providing a culture of development and growth where people are encouraged, supported and unified towards one purpose - To Reach Your Potential. With locations in Edmonton and Calgary, Seasonal Impact serves clients province wide, providing comprehensive landscape services to customers in the municipality, oil/gas and commercial sectors. “My greatest inspiration in business has always revolved around helping people reach their potential. It’s why Seasonal Impact exists in the first place. Being part of a team where everyone is on that journey is tremendously exciting. I welcome anyone that is ready to follow this path.”

Industry Sector Landscaping

COMPANY SNAPSHOT

110 employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by V Strategies Inc.

Years in Business

Clarence Shields Shieldco Group of Companies

hieldco started with one A&W in Fort McMurray and grew to include a variety of businesses and real estate interests across a variety of sectors. The company has survived multiple economic downturns by facing obstacles head on and communicating clearly and honestly with the team, banks and suppliers. “My father, Jack Shields, was my business partner for 35 years. Together we experienced the highs and lows of operating a business. Dad had 1,000 oneliners but one that stuck was ‘The value of a person is not what they take from a community, but what they give back.’”

Industry Sector Hospitality

COMPANY SNAPSHOT

110 employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

Jeremy Hayward solūt

olūt is a comprehensive IT management and consulting firm, providing creative IT solutions to meet the needs of clients throughout Edmonton and Calgary. solūt builds and believes in long-lasting relationships, innovative solutions and making a valued difference in the businesses they serve. “I am passionate about connecting people and empowering others to reach their full potential to drive solūt’s vision, mission and core purpose. solūt has grown to a fully employee-owned company; a fact that makes us a differentiator in today’s market.”

Industry Sector IT & Technology

COMPANY SNAPSHOT

employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

Brham Trim The Gentlemen Pros

rham Trim launched The Gentlemen Plumbers at age 22 to show clients and the industry itself that plumbers did not need to be inappropriate on site or opportunistic with clients. As the company evolved into The Gentlemen Pros with plumbing, heating and electrical over the years, the same core values and principles guide the way. “For me there has never been a ‘defining moment’ to bring me to where I am right now. It has been many small learning moments that have progressed me along the way, and then what I have done with that moment after that makes a difference.”

Industry Sector Plumbing

COMPANY SNAPSHOT

employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

Kurt R. Feigel Universe Machine Corporation

niverse Machine Corporation has been trusted since 1965 to manufacture, modify and repair metal products for the energy and heavy industries. The Edmonton founded company provides a wide range of specialized products and services, and is known as a reliable manufacturer, an innovator and a wonderful place to work. “I worked part time in the family business starting when I was 14, and loved the mechanical aspect of using machines and manufacturing things. My job for about six years was to keep the shop clean. I learned responsibility early on, and this work experience pushed me to further my education in engineering and management, which paved the way for advancement into the office and future opportunities.”

Industry Sector Manufacturing

COMPANY SNAPSHOT

100 employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

Congratulations to Kurt and all of the 2021 Leaders Awards Winners!

VALVE MODIFICATIONS

TO INDUSTRY

STANDARDS OR NOT DONE AT ALL

WE SPECIALIZE IN VALVE SERVICE, REPAIR, MODIFICATION & MANUFACTURING

BIGGER THAN EVER LARGE CAPACITY MACHINING, WELDING, FABRICATING, MILLWRIGHTING, LASER-PTA HEAT TREATING & CLADDING SERVICES ISO 9001-2015 & ABSA CERTIFICATION

5545 – 91 Street, Edmonton, Alberta, Canada T6E 6K4 Ph. 780-468-5211 | Fax 780-468-5430 | Email: sales@umcorp.com www.umcorp.com

Ralph Vandenberg Vandenbergs Jewellers

amily-owned and operated for over 45 years, Vandenbergs prides itself on being an old-school, full service fine jeweller. Unique in Canada, it’s on-site factory, leading inventory, and educational no pressure/no commission approach are just some of the things that make the Vandenbergs experience like no other. “‘Why not me?’ Too often we get an idea and think ‘someone should do that’ and it dies there. I think the defining moments in my career have been the times I asked myself ‘why not me?’ and went for it. Succeed or fail, I always learned something.”

Industry Sector Retail Jewellery

COMPANY SNAPSHOT

employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

Years in Business

The Vandenbergs experience is like no other in the jewellery industry. Our store has to be seen to be believed. With perhaps the finest inventory of fine Gemstone and Diamond jewellery on display, to the state of the art factory behind floor to ceiling class. With our no commission no pressure approach and the fact that everyone at Vandenbergs is an expert in their field. Talk with any of our Gemologists, designers, CAD specialists and Goldsmiths about your creation. We believe in our clients being part of the process.

Named one of Instore magazines coolest jewellery stores in north america for 2020.

Vandenbergs, making dreams reality for over 45 years, downtown, Manulife place #210, 10180 – 101 Street, Edmonton, Alberta Canada, T5J 3S4 Ph: 780 423-0890 /concierge@vandenbergsjewellers.com

vandenbergsjewellers.com

Ashley Wolfe Wolfe Automotive Group

olfe is proud to be present in Alberta for Cadillac; and Buick, GMC and Chevrolet in Edmonton, Calgary and Canmore. The family business is celebrating over 100 years of service, never failing to execute on the vision of being the best dealer group in Canada for sales, service and customer satisfaction. Expectations are exceeded through a relentless drive of integrity, teamwork and innovation. “It is important for us to be involved in our community and make a difference in the lives of others. Being a positive impact and helping others is what is important to our team for our community.”

Industry Sector Automotive

COMPANY SNAPSHOT

Years in Business

400 employees

Platinum Partner

Gold Partners

Official Airline Partner

Photo by EPIC Photography Inc.

100

“Congratulations

Ashley Wolfe

President, Wolfe Automotive Group

on your

Business In Edmonton Leaders Award” WOLFE AUTOMOTIVE GROUP

“Ashley, your ongoing vision and positive reinforcement to our team and community makes us all extremely proud of you.” - Harrison Wolfe & the Wolfe Automotive Group Team

APRIL 22-24, 2022 Edmonton, Alberta

IT’S BEEN A WHILE AND WE’RE LOOKING FORWARD TO SEEING YOU IN 2022 REGISTRATION NOW OPEN! www.alzheimersfaceoff.ca

Congratulations to the Leaders of 2021 Join us in celebrating Edmonton’s leaders at our 8th Annual Awards Gala. We will be honouring 20 individuals for their business acumen, contribution to community and their industry. These are the people who are making Edmonton a great place to live and work. Tickets Individual ticket - $150 or Table of 10 - $1500 To purchase tickets please contact Natasha at 587-774-2354 or natasha@businessinedmonton.com

Save the Date Wednesday, November 17th | 6pm | JW Marriott Edmonton ICE District

Platinum Partner

Gold Partners

Official Airline Partner

2019

true entrepreneurial success story, Edmonton’s Preferred Client Services Group Ltd. has been providing exceptional bookkeeping services in the local business community for over two decades. The unstoppable Barb Steckly, award-winning president of this premiere firm, credits her rural upbringing with instilling in her the basic principles that continue to ensure her venture’s success: strength of purpose, wisdom and experience, accountability, and the value of teamwork to get the job done well and on time. Happily, the firm’s rapid growth through referrals motivated Barb to create an inventive production order system that made internal processes much more efficient. With continuous improvement being a core value, this effective innovation, refined over the years, continues to give Preferred the depth and organized efficiency for which the firm is renowned today. Preferred has successfully evolved by facing every problem with an ingenious and resourceful solution. The challenges of the recent past were no exception. When beleaguered small businesses were bogged down with employee-related paperwork, struggling to keep their operations afloat, the Preferred team was always there to give support. Viewing her firm’s services as essential, and rightfully so, Barb was adamant about carrying on undaunted, no matter what lay ahead. Thanks to her unwavering conviction and inspired leadership, not to mention the extreme dedication of so many of her key staff members who continually went the extra mile, the company remained open, and, to this date, the firm has never missed a day of work. Talk about a select emergency response team! Yet another initiative to motivate employees, at Preferred Client Services, S.W.A.T. stands for strength, wisdom, accountability, and teamwork. The staff even sport purple camouflage jackets when they head out to save the day at a clients’ office. While other businesses are paring down their human resources, Preferred has increased their staff, prompting their recent tagline, “More People, More Purple”. Colour aside, it really IS all about people at Preferred Client Services. People are paramount when you’re doing business from the heart. When Barb received the Business in Edmonton Leaders Award for Excellence, recognized not just for being a champion of education, inclusion, and teamwork but for her ongoing philanthropic contributions to the community as well, she spoke glowingly of her firm’s success being a team effort. “I accepted the award, acknowledging my amazing team of bookkeeping experts and all our valued clients who are truly the reason Preferred Client Services is the thriving enterprise that it is today. We just try our best every day to make a positive impact, simply ‘counting the beans’.”

How Can We Make Your Day Better? 780-439-9457 or 780-469-5856 • info@preferredclientservices.ca www.preferredclientservices.ca

WE WORK

WHERE YOU WORK EPIC Photography Is aN ALBERTA BASED full service photo agency, SPECIALIZING IN advertising, editorial, portrait, sports, food or arts PHOTOGRAPHY AND VIDEOGRAPHY. epicphotography.ca // @alwaysepicphotos

Not just shares, shared values. For us, doing business is about being there for you long after the deal is done and the ink has dried.

atb.com/commercial

Even the best are driven to be better Leadership is about staying ahead. It’s defined by the ability to anticipate and adapt to change – to improve, refine and keep moving forward, challenging your team, and business to be better everyday. MNP proudly congratulates the Business in Edmonton 2021 Leaders. As an entrepreneurial firm built by entrepreneurs, we commend your achievements and commitment to community.

Dustin Sundby, Regional Managing Partner | 780.451.4406 | dustin.sundby@mnp.ca MNP.ca

EMERGENCY SUCCESSION PLANNING // SUCCESSION PLANNING

EMERGENCY SUCCESSION PLANNING MESSY AND UNFORTUNATE BY JOHN HARDY

dmonton businesses are not immune to unexpected, sudden surprises.

BUT WHAT IF IT’S SUDDEN AND

There are all kinds of cliched, and sometimes scrambling, scenarios about owners of businesses reluctantly unplugging and insisting they are “away from the business.” But now more than ever, it’s easier for Edmonton owners to stay plugged-in and constantly be at work, despite hard earned vacation time. Somehow, with or without the owner’s input, the business keeps humming, sales continue, customers are looked after, orders get shipped, operations continue and the bills and people get paid.

PERMANENT? WHAT IF THE OWNER

But what if it’s sudden and permanent? What if the owner is incapacitated or passes away, with no succession plan in place? Experts agree that if succession transition is not planned in advance, it leads to enormous complications that could negatively impact the business’ performance and valuation.

COMPLICATIONS THAT COULD

IS INCAPACITATED OR PASSES AWAY, WITH NO SUCCESSION PLAN IN PLACE? EXPERTS AGREE THAT IF SUCCESSION TRANSITION IS NOT PLANNED IN ADVANCE, IT LEADS TO ENORMOUS NEGATIVELY IMPACT THE BUSINESS’ PERFORMANCE AND VALUATION.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // NOVEMBER 2021

EMERGENCY SUCCESSION PLANNING // SUCCESSION PLANNING

“RELATING TO A PHILOSOPHY OF ALWAYS BEING READY TO SELL, CONSTANTLY GROOMING YOUR OWN SUCCESSORS, AND STRUCTURAL CONSIDERATIONS, MOST OWNERS DON’T HAVE THE TIME TO DO THIS. STARTING TO PLAN FOR SUCCESSION BETWEEN 2 AND 10 YEARS BEFORE EXITING THE BUSINESS IS CONSIDERED SMART PLANNING,” SAYS FISHER.

Of course, the sudden impact is much greater on private or family businesses than big corporations and, when there is no succession plan in place and a business owner suddenly dies, it results in a problematic leadership void. Purely for example, one of the best managed companies – McDonald’s – has succession plans that both identify the successor as well as a complex executable transition plan in place. Tragically, McDonald’s lost two CEOs in nine months, (one to a heart attack and one to cancer) resulting in three CEO transitions. Despite this almost unimaginable series of events, the company’s succession planning allowed it to make the changes without impacting the business. “Many professionals suggest that succession planning should begin on the day that the business is open,” says Lynne Fisher, MNP national team leader, SMART Services, advising businesses in Edmonton and throughout Alberta. “While there are good reasons to do this – relating to a philosophy of always being ready to sell, constantly grooming your own successors, and structural considerations, most owners don’t have the time to do this. Starting to plan for succession between 2 and 10 years before exiting the business is considered smart planning.” Michelle Coleman, MNP partner, Taxation Services, underscores that, “In addition to tax considerations, other

aspects of succession planning take time to prepare. Timing is important when considering steps required to implement estate and legacy objectives. Planning should suit the owner’s current stage of life and get updated as significant milestones are reached or changes occur.” The experts agree that, in Edmonton or on a global scale, in business as in life, the unexpected happens unexpectedly – including the scramble of emergency succession. “Businesses should ensure that records and supporting documents are easily accessible for both the business management and the administration of personal assets,” Coleman says. “Without the proper documents in place, the transfer of a business to beneficiaries can be complex, emotionally devastating and expensive. “We recently dealt with a client file where the father (business owner) passed away suddenly in an accident while travelling internationally. Not only was the family dealing with the loss of a loved one and the red tape involved in returning that family member to Canada, but they also faced the challenge of inconsistent corporate documents. Luckily, the cost was limited to obtaining a legal opinion that all shareholders accepted. If the shareholders had not been able to agree, the situation could have taken years and tens of thousands of dollars to resolve.” ABOVE: LYNNE FISHER, MNP NATIONAL TEAM LEADER, SMART SERVICES.

NOVEMBER 2021 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

Do your own shares in a Canadian Controlled Private Corporation (CCPC)? Donating private company preferred shares in-kind has the potential to provide significant additional tax benefits. Contact Abundance Canada for more information on this and other tax efficient donation options.

Visit abundance.ca/for-professional-advisors or call 1.800.772.3257 to speak with a Gift Planning Consultant.

Generosity changes everything Abundance Canada is a public foundation registered with the Canada Revenue Agency (CRA). Abundance Canada is authorized to receive charitable donations, issue official donation receipts and distribute funds to registered charities in Canada and qualified donees through our donor-advised model. Charity Registration No: 12925-3308-RR0001.

EMERGENCY SUCCESSION PLANNING // SUCCESSION PLANNING

COLEMAN, UNDERSCORES THAT, “IN ADDITION TO TAX CONSIDERATIONS, OTHER ASPECTS OF SUCCESSION PLANNING TAKE TIME TO PREPARE. TIMING IS IMPORTANT WHEN CONSIDERING STEPS REQUIRED TO IMPLEMENT ESTATE AND LEGACY OBJECTIVES. PLANNING SHOULD SUIT THE OWNER’S CURRENT STAGE OF LIFE AND GET UPDATED AS SIGNIFICANT MILESTONES ARE REACHED OR CHANGES OCCUR.”

The sudden death of the business owner affects virtually every person connected to the company. It can trigger strong emotional reactions, fear and a loss of mental focus. Experts caution that the scope and degree of the impact is routinely underestimated or ignored. If there are unresolved questions about the leadership, the emotions and reactions are amplified. Elisabeth Finch, partner with PwC Family Enterprise Services, notes that the basics of efficient succession planning often get blurred and messy when succession happens by chance, not choice. “With an owner’s death, many succession processes are affected. Incapacitation could be even worse with much more uncertainty, because those remaining are making decisions in place of the owner, without clarity on what the future holds. From a succession perspective, it often makes the issues more difficult to deal with and more difficult to suddenly make decisions to keep the business functioning. “Suddenness may not be ideal for a transition. The business must cope. It could get lucky with people ready to take over but, chances are, people are not ready – not ready yet – and it could expose the business and put it at risk from competitive or takeover sources.”

Fisher continues, “The suddenness of an owner being incapacitated or passing almost contradicts the business concept of succession planning. The impact of an unplanned exit can range anywhere from medium disruptive to catastrophic. Depending on the degree of dependence on the owner and how much continuity and emergency planning has been done, a few of the outcomes might result in key employees leaving due to concern over their livelihoods being tied to the stability of the business, bank loans and credit lines called or withdrawn due to the bank’s concerns over management of the business without the owner (as well as the loss of the owner’s personal guarantee) and customers and suppliers withdrawing due to uncertainty about the future of the business. “There is also general internal instability and reputational damage which erodes business value, due to the possible perception that the business is no longer as strong without the owner.” Coleman underscores caution. “The death of a key shareholder can present challenges to the solvency of a business without a comprehensive succession plan. We recently dealt with a situation where the substantial operating loans were called by the bank, as the lenders were uncertain if the business could continue successfully

ABOVE: MICHELLE D. COLEMAN, MNP PARTNER, TAXATION SERVICES.

NOVEMBER 2021 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

EMERGENCY SUCCESSION PLANNING // SUCCESSION PLANNING

without the key decision maker at the helm. Fortunately, the family was able to make alternative arrangements. However, the refinancing of the business loans was at much higher interest rates and less favourable terms than the original agreements. This situation could have been avoided had a succession plan been in place, saving time and money in the transition of the business.” In the scramble of emergency succession planning, family members and senior management often cling to assumptions about what the former owner intended or wanted to happen. “This can get very problematic,” Finch notes. “In an ideal world, the details are documented in a shareholder’s agreement. Between a husband and wife, it’s usually not documented. If the documentation doesn’t exist, all bets are off. What people were told, or assumptions,

RISK

EXECUTION

EXIT

count for nothing in the succession process. Much of the time, the spouse inherits the decision making. The owner can’t direct things or manage from the grave.” In Edmonton, and in family business in-general, emergency succession is challenging, traumatic, emotion and complicated. And by then it may be too late for succession planning expertise. “Unfortunately, if there is an unplanned exit (death) of an owner, there is really no role for the succession planning professional to play,” Fisher points out. “If there is legal documentation in place, the next steps fall within what is expressed in those documents and with the executor. If no legal documentation is in place, decisions are reached by the courts.”

Predictable Futures specializes in assisting private companies map their way through the challenges that come with transition. We provide a proven framework and process that covers off the issues of leadership, ownership, business and family that can come up along the way. For over 35 years, we have been guiding business owners safely and successfully through transitions, preserving and enhancing the profitability of their companies while protecting their families and other stakeholders on the journey. It’s what we love to do.

Succession. Governance. Strategy. Phone: 587-990-8898 www.predictablefutures.com

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // NOVEMBER 2021

TAKE CHARGE OF YOUR OWN HEALTH AND WELLNESS // HEALTH CARE

TAKE CHARGE OF YOUR OWN HEALTH AND WELLNESS INDIVIDUALS AND HEALTH SERVICES ARE STRETCHED TO THE LIMIT. BE PROACTIVE ABOUT SELF CARE.

BY NERISSA MCNAUGHTON

hysical and mental health have always been important conversations, but with the challenges of the past year and a half, many people are feeling completely unbalanced. Even those not directly touched by COVID or political or economic stress cannot help hearing, seeing and being affected by the issues raging around them. With provincial resources stretched, don’t shy away from taking charge of your own mental and physical health – and don’t shy away from thinking out-of-the-box on how to support your own wellbeing.

Botox Cosmetic®, filler injections, and Coolsculpting® body contouring treatments**,” says Power. She has been an advanced injector for 13 years, and one of the top 100 (two per cent) nurse injectors in Canada. Since 2012, she has led her private practice to be the top provider of cosmetic injectables and body contouring in Spruce Grove and area. Power also works collaboratively with her medical team: Dr. B. Aluko, and Nicole Doblanko, Nurse Practitioner (BScN, MN: FNP). Together they offer a combined 85+ years experience in healthcare and cosmetic medicine.

Robin Power RNBN, certified advanced injector, is the owner/founder, of Power’s Medical Aesthetics Inc.

“I would describe a medical aesthetics clinic as offering primarily medical cosmetic treatments (cosmetic injectables) by highly qualified health care professionals (registered nurses, nurse practitioners, physicians), whereas a medispa commonly refers to skin/hair laser treatments, facials,

“We are a premier medical aesthetics clinic, located in the heart of Spruce Grove off Highway 16A. We specialize in

*ALL TRADEMARKS ARE THE PROPERTY OF THEIR RESPECTIVE OWNERS. ALL RIGHTS RESERVED. © 2021 ALLERGAN. OTHER TREATMENTS: DYSPORT, XEOMIN **COOLSCULPTING® IS A TRADEMARK OF ZELTIQ AESTHETICS, INC., AN ABBVIE COMPANY. © 2021 ABBVIE. ALL RIGHTS RESERVED. OTHER TREATMENTS: LASER, SURGERY.

NOVEMBER 2021 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

TAKE CHARGE OF YOUR OWN HEALTH AND WELLNESS // HEALTH CARE

“MEDICAL AESTHETICS TREATMENTS HAVE ALWAYS BEEN A FORM OF SELF-CARE CHOSEN BY THE PATIENT FOR A VARIETY OF PERSONAL REASONS,” POWER INFORMS. “OVER THE PAST 19 MONTHS OF COVID AND CHAOS, SELF-CARE IS ONE MEASURE A PERSON CAN TAKE CONTROL OF.

esthetics (mani/pedi/waxing/lashes, etc), offered by a variety of differently credentialed providers; they may or may not offer medical services such as injectables,” says Power about the differences between the two models. Both play a vital role in wellbeing. “Medical aesthetics treatments have always been a form of self-care chosen by the patient for a variety of personal reasons,” Power informs. “Over the past 19 months of COVID and chaos, self-care is one measure a person can take control of. Whether its Botox for frown lines and looking less angry (even if one feels angry!), or Coolsculpting to look/feel better in their sleeveless top, it just ‘feels good’ for those individuals, and that’s good for the soul and their interpersonal relationships. Treatments are more than just a procedure – they also benefit us psychosocially, and that lends to positive mental health and well-being. There can be a misunderstanding about why people choose medical aesthetics services. Power is happy to set the record straight. “Sometimes clients are surprised that Botox and fillers are medical treatments that only licenced healthcare personnel should perform (doctor, nurse) who have

extensive knowledge and ongoing training to stay current on best practices. Our patients are often surprised how involved a treatment really is: thorough health history, treatment planning, informed consent and overall safety and experience/qualifications go into our medical treatments. They are always very grateful we take the time and attention in their treatments, towards optimal outcomes and safety, and having their best interests foremost in our minds. “In my experience as clinic owner and nurse, I have learned that we must continuously educate clientele: cosmetic treatments, who are qualified providers, safety, best practices, and more recently the dangers of do-it-yourselfers on social media related to these medical treatments.” Power concludes, “When clientele come to us, they usually already have an idea about what they are seeking, be it anti-aging injectables, targeted fat reduction or healthier skin. It is our obligation to further screen as to why and how these treatments will not only anti-age them, but also psychosocially benefit them. We also have to determine that their expectations are realistic, not life problem ‘fixers’ – all treatments must be in their best interest. “In the end, if any of our professional treatments ultimately make a patient feel better about themselves and gives them confidence, or a more positive self image, we support that – because they will put that positivity back out into the world ten-fold…and we all benefit from that.” Taking care of one’s body is important, and so is taking care of one’s mind.

ABOVE: ROBIN POWER RNBN, POWER’S MEDICAL AESTHETICS INC.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // NOVEMBER 2021

TAKE CHARGE OF YOUR OWN HEALTH AND WELLNESS // HEALTH CARE

“THE POSITIVE PSYCHOLOGY FRAMEWORK IS ALL ABOUT EMPOWERING PEOPLE TO BE THEIR BEST, FEEL THEIR BEST AND DO THEIR BEST,” SAYS DR. GANZ. “OUR TEAM FOCUSES ON HELPING PEOPLE SEE THEIR OWN PROGRESS AND INVEST IN THE TOOLS THEY ALREADY HAVE. WE CAN HELP THEM NO MATTER WHERE THEY ARE IN THEIR JOURNEY. OUR ROLE IS NOT TO ‘FIX’ THEM, BUT TO HELP THEM BE AT THEIR BEST NO MATTER WHAT IS GOING ON IN THEIR LIVES.

Dr. Ganz Ferrance leads The Ferrance Group, a team that offers lifechanging therapy through the lens of Positive Psychology. With secure virtual sessions, Dr. Ganz and his team help Albertans work through issues such as stress, communication, broken relationships and grief. He is also the man behind Ask Dr. Ganz, where he uses his vlog to answer mental health questions from his subscribers at AskDrGanzVIP.com. “The Positive Psychology framework is all about empowering people to be their best, feel their best and do their best,” says Dr. Ganz. “Our team focuses on helping people see their own progress and invest in the tools they already have. We can help them no matter where they are in their journey. Our role is not to ‘fix’ them, but to help them be at their best no matter what is going on in their lives. ‘Fixing’ happens organically during the process as they figure out what they need to function in happier, healthier ways.” He admits, that can be challenging during the pandemic. “It’s hard, sometimes, to show people that help is available. COVID has brought about more talk about mental health but there is still, unfortunately, a stigma. It’s important to understand that even in a crisis, help is available and the things challenging you can be turned into assets down the road.” Dr. Ganz makes no secret that despite being a psychologist, he sees one of his own.

“Any chance I get I tell people that I have been in the field for 30 years and I have been seeing a psychologist for 30+ years. I know this field from both sides.” He captured his own personal struggles and the system he uses for success in a book called The Me Factor®. (A digital version is available at AskDrGanz.com.) “The book is about my own issues with stress, burnout and relationships,” Dr. Ganz says. “It details and shares the strategies I used in order to cope, and how I stay healthy and balanced now. It was specifically written with men in mind even though the concepts work for everyone.” He goes on to note that most self-help materials are geared towards women. He wanted to provide an alternative that spoke more to men in the way they are more wired to read, learn, accept and communicate. He concludes, “Nobody gets through life alone. It is healthy and smart to work with a coach, therapist or psychologist. Many people don’t even realize they have coverage through their work, so check your benefits. Even if you pay out of pocket, you get back a threefold value in life improvement for every dollar you spend.” Taking care of your health and wellness is important no matter what is going on around you. Doing what it takes to feel good about yourself and engage in self care through a pedicure, facial, massage or medical aesthetics treatments, and taking charge of your mental health are just some ways you can look after yourself now, and in the long-term.

ABOVE: DR. GANZ FERRANCE, THE FERRANCE GROUP.

NOVEMBER 2021 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

Fall Advocacy Update

2021 Board of Directors Board Executive

Chair: Elan MacDonald Vice President (External Relations), University of Alberta Vice Chair: Dennis R. Schmidt Principal, ALTURA Legal Advisory Secretary-Treasurer: Craig Thorkelsson Head of Tax, PCL Constructors Inc. Past Chair: Bryan DeNeve Senior Vice President, Operations, Capital Power Jeffrey Sundquist President & CEO, Edmonton Chamber and World Trade Centre Edmonton

Board Directors

Haydar Al Dahhan President and CEO, Design Works Engineering Aziz Bootwala Managing Principal, Edmonton, Vice President, Business Development, Kasian Architecture Interior Design and Planning Ltd. Nathan Carter Vice President, Projects and Construction, ATCO Energy Solutions Jonathan Gallo Managing Partner, Gallo LLP Chartered Professional Accountants

Jeffrey Sundquist, President & CEO

t was an interesting summer and fall 2021 as federal and municipal election campaigns overlapped and the activities of our advocacy team accelerated. Media frequently asked for Edmonton Chamber statements and policy positions on topics like vaccine passports, worker safety, and economic impacts resulting from the government response to COVID-19. Being effective advocates for business to government is a key daily function of the Chamber and our Advocacy Team is highly engaged. Advocacy means representing the interests and strengths of our members to appropriate levels of government. During elections, it means expressing the issues, needs, and priorities of business to government decisionmakers. Our opinion matters. Prime Minister Justin Trudeau announced the federal election on August 15, and the Edmonton and Calgary Chambers got to work. We united to speak with one strong voice in releasing a federal election platform. Afterward, we saw our policy priorities reflected in both the Liberal and Conservative election platforms. Now, we have plenty to work on with the re-elected Liberal government including: • Supporting economic recovery through inclusive growth: Including commitments for small business microgrants, venture capital support, and a recovery fund for tourism, arts, and culture.

Sandy Jacobson Vice President, Richardson Executive Search

• Ensuring universal, accessible, flexible, and affordable childcare: To allow greater economic opportunity and equity for working parents and women.

Annemarie Petrov President and CEO, Francis Winspear Centre for Music

• Diversifying the economy through innovation: Including investment in the arts, agriculture, tourism, and hospitality; and, developing and scaling up clean technology and emissions reduction in Alberta.

Jason Pincock CEO, DynaLIFE Medical Labs

Edmonton Chamber Executive

Scott Channon Director, Marketing and Communications Christen Rumbles Director, Finance Amin Samji Director, Member Services

Contact

Edmonton Chamber of Commerce #600 World Trade Centre 9990 Jasper Ave Edmonton, AB T5J 1P7 T: 780.426.4620 | F: 780.424.7946 edmontonchamber.com

We will also work to ensure that Alberta has a seat at the table with the federal government when it comes to: • Ensuring that policy addressing climate change allows Alberta and Canada to capitalize on global economic opportunities and investment trends and does not impede our competitiveness. • Working collaboratively to remove interprovincial trade barriers through the Canadian Free Trade Agreement (CFTA), and accelerating progress of the Regulatory Reconciliation and Cooperation Table (RCT). • Establishing key fiscal anchors to ensure strong balance sheets and avoid creating untenable future tax burdens. On the provincial level, Alberta businesses are reeling after 18 months of the COVID-19 pandemic and a public health state of emergency. There was, and is, a heightened sense of urgency and a demand for principled leadership. continued on next page BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // NOVEMBER 2021

We advocated forcefully with the Government of Alberta for a vaccine passport system to get our economic recovery back on track: • Alberta introduced the Restrictions Exemption Program (REP) that allows businesses to opt into a vaccine passport system. However, this system still has many issues to resolve, and we are conveying the concerns we are hearing from our members to help find solutions to those challenges.

• In the meantime, we continue to urge Albertans to get vaccinated to save lives, stop our health system from being overwhelmed, and restore business strength. We will continue to work with all orders of government to ensure Edmonton has a thriving and competitive business landscape. To see more about Edmonton Chamber advocacy activities including policies, platforms, and policy committees, please visit the Advocacy section at edmontonchamber.com

BECOME EXPORT-READY AND TAP INTO NEW MARKETS. The Trade Accelerator Program connects your business with top export advisors, mentoring and coaching to help you develop and execute a personalized market-entry export plan so you can grow globally.

REALIZE THE EXPORT POTENTIAL OF YOUR BUSINESS. Learn more & apply at edmontonchamber.com/TAP

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The Trade Accelerator Program is supported by the ‘Mobilizing SMEs to Export’ initiative to assist in delivering Canada’s Export Diversiﬁcation Strategy.

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eMotors Direct Member Profile Chris Beaton, CEO and Co-Founder www.emotorsdirect.ca Chris Beaton

What’s your story? We’re a tech start-up revolutionizing the electric motor buying industry. The industrial manufacturing industry has been in the maturity phase for decades, and it is reliant on motors. With the continued investment and adoption of industrial automation in all sectors, the need for motors continues to increase exponentially. And here’s where the problem lies with electric motor suppliers; local suppliers only work with select brands and can’t keep a large inventory on hand. Chris Beaton saw this challenge and sought to create a solution for his customers and the industry as a whole. We’ve aggregated the largest selection of electric motors in Canada from North America’s top brands so that our customers can purchase motors anytime, anywhere. We’ve removed the manual steps of coordinating with the local supplier, allowing for a faster purchasing cycle. We’ve made it so our customers can find pricing, availability, lead time, and exact match alternative new motor products online. Having access to all the motor inventory in Canada (instead of what’s in their local town), our customers are now empowered to purchase motors no matter where they are, regardless of the time of day. Our purpose is to help our customers decrease downtime by taking a currently local model, national and online. Since our conception in 2016, we’ve grown by more than 170% each year, hired 19 full-time staff, and increased our drop-ship inventory to $75 million. We’re excited as we look towards our future in the industry and in Edmonton.

Stay connected.

What do you enjoy most about being a member of the Edmonton Chamber of Commerce? The opportunity to connect with other members in our community. Through the last year, all trade shows or events we would have typically attended were cancelled or postponed, making networking nearly impossible beyond LinkedIn. Being a member of the ECC has been a great way to connect. But most importantly, the diverse network of members has given us a fantastic opportunity to interact with industry professionals who normally would be beyond our network. What is one thing people are surprised to learn about your business? Our drop-ship model allows us to pass along cost savings and get orders out faster. Traditionally in the electric motor industry, suppliers ship their products out of their local warehouse. We ship our products out of over thirty manufacturer distribution centres located across Canada. No matter where you are in Canada, we’ll ship your order out of the warehouse that is closest to you. What has been your biggest challenge in business, and how did you overcome it? The top challenge that comes to mind is raising investor funds, especially in a region where we see many tech companies and talent leaving for “greener pastures.” But, right now in Edmonton, we’re seeing a change. We’re becoming a bit of a tech hub for AB. There’s more incentive for skilled workers to stay here, and investors are starting to eye our region as a prime location to inject funds.

@EdmontonChamber edmontonchamber.com

GROWTH AND EVOLUTION: North American Storage Celebrates 25 Years By Nerissa McNaughton

orth American Storage is one of Canada’s leading manufacturers and end-toend service providers of pallet racking and industrial shelving systems. Originally incorporated in 1952 as a subsidiary of Steel Equipment of England, the Fabricius family acquired the company in 1972. The evolution to North American Storage happened in 1996. “It was a partnership between the Fabricius Family who owned North American Steel based in Whitby, Ontario, and Iain and Kim Petrie who ran a business in this location prior to this under a different name,” says Jonathan Hirst, Vice President and General Manager. North American Storage • Celebrating 25 Years

Photos by Rebecca Lippiatt

“Today North American Storage is proudly Canadian owned and operated, and contributes to 400,000 square feet of manufacturing and warehousing capability across six plants and distribution centres,” adds Melissa Hirst, Office Manager. When Iain and Kim retired in 2015, Jonathan and Melissa took over by purchasing their portion of the North American Storage ownership. She continues, “We design, manufacture, and install the pallet racking storage products and systems we provide. We have a hand in the entire process, which allows us to maintain oversight of the quality of our products, from negotiating steel purchases directly from steel mills, to maintaining Canadian Welding Bureau and COR certification within our facility, to administering the permit process for clients, right through to final inspections and sign off by the municipality.” North American Storage’s product lines include roll formed and structural pallet racking, cantilever racking, and shelving. These products are typically integrated into distribution facilities or industrial applications to increase storage density, product access, and operational efficiency. Assistance is offered for facility operators at every step of the process, from greenfield design and working with architects on new facilities, to retrofitting existing spaces. Jonathan says, “Our engineering services are completely in house, allowing us to streamline design to meet code and permitting requirements across Canada. Our production and installation teams collaborate on deliveries and erection of the material we manufacture and can facilitate final inspections to ensure clients’ business goals are realized. “We also offer ongoing client support in the form of manufacturer’s certifications for capacities, and related documentation to ensure clients are compliant with provincial occupational health and safety standards.” Melissa notes, “Choosing Edmonton as a centre of our Western manufacturing was strategic in that there is a deep pool of talented fabricators in the area and it is located centrally between key markets, reducing shipping costs for our customers.” When the Nisku facility opened in 1996, it did so with two sales reps in B.C., one in Calgary, and a full time installation crew. Within the first year they were expanding the manufacturing plant. The growth continued at a rapid pace with structural steel racking added in 1998, another expansion in 1999 and more dealers and product lines added through the 2000s. In 2021, North American Storage marked another major milestone by opening its new facility in Calgary and adding more representatives across Western Canada. “The success of North American Storage is founded upon a legacy of clients who share our core values of quality, service, and engineered solutions to fit their business needs,” say the owners. “At heart we are problem solvers. We love helping clients break through the barriers of their business and reach their goals.” North American Storage • Celebrating 25 Years • 2

Jonathan and Melissa credit their team for being a major part of the company’s success. “The team at North American is so talented and I am proud to be associated with of all of them. I honestly think this group would be successful in any field they set their minds to, but we just happen to be really, really, good at solving warehousing challenges. “We run a small and knowledgeable team of operations staff that can handle very large and diverse projects. “We are a big family at heart, and we seek individuals who value an employer offering diversity, challenge, and opportunity to grow professionally. It is not a coincidence that we hang our service awards inside the front door of our office. Our team has many 10 and 20+ year plus employees, so much so it takes up two walls and we are still running out of space!” North American Storage couldn’t be happier to operate out of Edmonton and Calgary, saying they have enjoyed “phenomenal support in all the communities where we have established offices.” “Our clients value the ability to speak to key personnel directly to receive actionable information, without navigating complicated automated answering systems or deal with attendants that only pass along questions.” To their current clients and prospective clients, Jonathan and Melissa advise, “A well developed plan now will pay dividends in the future. If your chosen pallet racking provider is more concerned about closing a sale today than listening to where you want to take your business tomorrow, then you need to find a new provider.” North American Storage is very invested in the communities it serves, focusing its giving back on supporting organizations that are feeding and housing the vulnerable, and organizations that bolster the hardworking first responders and medical air transport services that save lives everyday. What does the future look like for the growing company? Jonathan says, “The growth of North American Storage is rooted in the support of Rolf and Tania Fabricius and the North American Steel family, who 25 years ago, believed in a small plant on a dusty road in middle of the oil patch. Today we are still modernizing and have grown into the premier manufacturer of pallet racking in Canada. “We have reinvested in our production capabilities with updated equipment, currently hiring to add a full-time night shift and are focusing on key hires in the areas of health and safety, quality, supervision and maintenance. We have recently expanded our outside technical sales support by hiring a dedicated individual for the Saskatchewan and Manitoba markets, and bolstered our Edmonton and Calgary teams with new hires starting in 2021 Q4.” Safety will continue to be a top priority. North American Storage • Celebrating 25 Years • 3

“We pride ourselves in maintaining a Canadian Welding Bureau Division 2 certification, long before it was a requirement in our industry, and it is a higher certification than many other manufacturers’ in our industry,” says Melissa. “We maintain COR certification and a robust health and safety program that protects our employees both in the plant and on the project site. We are an active participant to the establishment of pallet racking design code nationally through the CSA technical committee process, whose members donate their time to create and promote standard improvements to protect the safety of Canadian workers.” As North American Storage continues to grow, the emphasis on supporting and valuing the team will never wane. “We cannot emphasize enough that North American Storage is a product of the commitment and dedication of the employees,” conclude Jonathan and Melissa. “This 25 year milestone is a reflection of all their efforts and of those that came before us. The company is indebted to them for seeing us through some lean years in the Canadian economy, only to emerge stronger and ready to take on the next challenge.”

NISKU (MANUFACTURING) 2103 – 7th Street, Nisku, Alberta T9E 7Y3 Phone 780.955.2444

CALGARY (DISTRIBUTION) 105 – 7850 66 Street SE Calgary AB T2C 5V1 Phone 587-327-8944

Toll-Free 1.800.241.8968 • sales@naseco.com

naseco.com

Find North American Storage on LinkedIn, Facebook and Instagram North American Storage • Celebrating 25 Years • 4

Colleen Kerfoot (VP of Finance), Dan Swanson (Project Manager), Noel Broughton (Project Manager), Terry Tanasiuk (President), Justin Litun (Project Manager), Jordan Zakordonski (Project Manager), Laird Kulak (Director of Pre-Construction Services), Ben Tanasiuk (Project Manager)

Half a Century of Building Communities Krawford Construction Company Inc. • 50 years

Frog Lake First Nation, New High School – Construction of a new 21,940 sq’ High School attached to an existing recreation center in Frog Lake, Alberta.

rawford Construction Company Inc. is a full-service general contractor, construction manager, and design-builder, serving the commercial, institutional, healthcare, industrial and seniors living sectors. From routine jobs to legacy projects to technically complex, oneof-a-kind builds, Krawford has the experience and creativity to get the job done every time.

“Krawford Construction is a highly diversified construction company with a long-serving, loyal and knowledgeable team, providing skilled construction services to a wide variety of clients,” says Terry Tanasiuk, company president. It is these strengths – team, reputation, experience and creativity – that set Krawford Construction apart in the industry.

COMPANY HISTORY

The company was founded in 1971 by Eugene Krawchuk in partnership with Humford Developments – it was a melding of the Krawchuk and Humford that originally gave rise to the Krawford name. In 1984, Eugene Krawchuk moved on to other endeavors and the company became fully owned and operated by Humford Developments. In 1991, Humford Developments offered an ownership opportunity to some of the company’s long-term employees, many of whom are still with the company today. In 1994, this employee team – Barry Hawkeswood, Terry Tanasiuk, Colleen Kerfoot and Gordon Oosterhuis – became owners of the company as Humford Developments transitioned out of ownership. At that time the company expanded their footprint by opening a Calgary office.

Congratulations Krawford Construction Company Inc. on your 50th Anniversary! We are proud to be a part of your success.

HUB International Insurance Brokers #201 - 5227 55 Avenue, Edmonton,AB T6B 3V1 Office: 780-732-9917

hubinternational.com Risk & Insurance | Employee Benefits | Retirement & Private Wealth

In 1996, Barry retired, and Terry became President. By 2004, Terry was the sole shareholder. Today, Krawford is owned by Terry Tanasiuk as President and majority shareholder, along with a group of minority shareholders who are all long-term employees. Colleen Kerfoot remains as a member of the senior leadership team as well as Barry’s son Stuart Hawkeswood, who joined the company as a carpenter over 25 years ago and rose through the ranks to VP of Construction. Mike Kelly, who was appointed as the Manager of Calgary Operations at the founding of the company’s Calgary office almost 30 years ago, continues in that role.

Krawford Construction Company Inc. • 50 years • 2

TEAM STRENGTH

Currently, Krawford Construction employs about 100 people across Western Canada, working from bases in both Edmonton and Calgary. “Krawford Construction has a skilled team of long-term employees in the office and in the field. Our commitment to our employee culture and growth is reflected in our employees’ commitment and willingness to build long-term relationships with our clients,” notes Tanasiuk. “Most of our employees have been here for a very long time, most over 10 years and many for 20 or 30 years. It has been rewarding to see them develop in their fields and as individuals. I have watched their families grow and thrive together. I am glad to have been a part of it all.”

REPUTATION

The company’s healthy team environment plays a large part in its strong reputation in the construction marketplace across Western Canada. In reflecting on the reputation Krawford has built over the past 50 years, Tanasiuk says, “Our team has a wide array of experience and talents, our collaborative culture and vast talent pool allows us to share our ideas to get the job done. Because of this, we have been entrusted with many high-profile, technically challenging, and sensitive projects.” This includes not only new construction and renovations, but also a wide range of unique projects.

Steel Stud

Brad Wengzynowski (Project Manager), Mike Kelly (Branch Manager), Tony Samborsky (Project Manager), Jennifer McLachlan (Project Administrator/Safety Coordinator), Dan Hayduk (Project Manager)

Drywall

Acoustic Ceilings

Krawford Construction Company Inc. • 50 years • 3

St. Sophia’s Ukrainian Catholic Parish - Sherwood Park, AB, Construction of a new 11,700SF church and banquet facility. Progress one month prior to turnover.

In the past 10 years alone, the company has been called on to provide emergency structural remediation for a collapsing condominium in Calgary; fast-track, simultaneous construction of four large ambulatory support buildings at hospitals throughout the Edmonton area – a project delivered under-budget and ahead of schedule; a new STARS heliport at the top of a parkade at the Royal Alexandra Hospital; and completion of a $40 million-dollar facility on a secure military installation. The latter project is one of many where Krawford Construction has been called in by various bonding companies, and Tanasiuk notes that “we are the ‘go-to company’ for some bonding companies when other contractors fail, and their bonded projects require creative and effective solutions.” These projects require a lot of skillful negotiation with all the stakeholders, something Krawford excels at.

PROJECT EXPERIENCE

Few companies have the depth of experience that Krawford’s project portfolio demonstrates. The company’s portfolio includes construction and renovation of hospitals, health care centres, recreation centers, seniors’ facilities, multi-unit residential facilities, modular construction, fire stations, commercial developments, and industrial facilities. The company delivers projects ranging from $10,000 to over $60,000,000, using various contract types and project models. Krawford was a pioneer in the implementation of the construction management model in Alberta over 30 years ago and the company continues to deliver projects using construction management, stipulated sum, design-build, IPD, designassist and other models.

Congratulations Krawford Construction on their 50th anniversary!

100, 1415 - 90 Ave NW Edmonton, AB. T6P 0C8 Ph: (780) 440-6440 • Fax: (780) 464-6496 Goldbarinc.com

Krawford Construction Company Inc. • 50 years • 4

Left to right: Ben Tanasiuk (Project Manager), Colleen Kerfoot (VP of Finance), Dan Swanson (Project Manager), Noel Broughton (Project Manager), Terry Tanasiuk (President), Jordan Zakordonski (Project Manager), Laird Kulak (Director of Pre-Construction Services), Justin Litun (Project Manager) Photo by Rebecca Lippatt.

Krawford operates throughout Western Canada, and one of the company’s key strengths is the ability to successfully deliver projects in remote and challenging areas. The company has operated from the Canada-U.S. border to the territories, including many northern communities accessible only by air, water or ice road.

first assisted living project in Western Canada for the Good Samaritan Society. This led to five other projects with GSS, as well as many projects with other seniors’ housing. We also built Ecole Mother Teresa School and Ecole Fox Run School, Alberta’s first multi-campus school in Sylvan Lake.

Speaking to the company’s diverse experience, Tanasiuk notes that “Krawford helped design and build the

Krawford Construction has built strong relationships with many Indigenous clients throughout Western Canada.

CONGRATULATIONS Krawford Construction on 50 Years of Business Excellence!

Its been a pleasure to work and collaborate with your team. We look forward to your continued success and working alongside you on future opportunities.

EL 7429 - 72A Street, Edmonton, AB | Tel: 780.490.1183 74

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Krawford Construction Company Inc. • 50 years • 5

CONGRATULATIONS

Krawford Construction on celebrating their 50th anniversary! Calibre Coatings (Calgary) 6224 29 Street SE • Phone: (403) 287-7728

Calibre Coatings (Edmonton) 8804 51 Avenue NW • Phone: (780) 451-6680

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CONGRATULATIONS

Krawford Construction on celebrating their 50th anniversary!

www.valourmechanical.com

4710 82 AVE • Phone: 780-465-6425 • Email: info@ah-steel.com • ah-steel.com

A&H Steel would like to congratulate Krawford Construction on 50 years!

Congratulations Krawford Construction on 50 Years! Steel Stud Framing Drywall Tape Insulation Blown-In Insulation Acoustical Ceilings Texture Ceilings office@lapcltd.com • (780)-669-3667

Colleen Kerfoot (VP of Finance), Stuart Hawkeswood (VP of Construction), Terry Tanasiuk (President).

In particular, Krawford has enjoyed a long relationship with Enoch Cree Nation, working with them for over 20 years and are currently building a health center and a new commercial building. Krawford has also delivered the Seven Chiefs Sportsplex for the Tsuu T’ina Nation, a large recreation facility including three hockey rinks and a field house. With Tsuu T’ina’s continuous growth, Krawford participated by building the nation’s museum, health centre, and training facility. In both partnerships, Krawford has engaged and supported First Nation subcontractors and skilled labor, giving back to the community.

CREATIVITY AND COLLABORATION

A cornerstone of Krawford’s approach is collaboration. They take pride in the ability to work with any client, in any situation, in any contracting model to get the job done successfully. From leadership to office staff to the field, their team thrives on creativity, problem-solving and finding unique ways to get the job done. Technology plays a role in supporting this approach, and Tanasiuk helps distinguish Krawford by staying on top of the technology that is driving the construction industry forward. “This industry tends to fall behind current technology. At Krawford, we are constantly learning and implementing more efficient methods, and adapting to new and better ways of doing things. As a result, we can be more flexible and resourceful when meeting the exacting standards we set for ourselves and that our clients expect of us.”

lapcltd.com

Krawford Construction Company Inc. • 50 years • 6

Congratulations Krawford Construction!! We are Proud to be a Part of Your Team and Success.

LEGACY

In addition to building communities, Krawford also prioritizes giving back to them. The company has been the legacy and main sponsor of the Winnifred Stewart Association’s Mindful Hearts project; aided in the completion of Wellspring Edmonton’s cancer support facility with the contribution of $250,000 in material and services; participated in the MS bike ride to Camrose; and volunteered at Hope Mission. In addition, the company has a scholarship program that provides scholarships and support to Indigenous students on many First Nations throughout Alberta.

Unit 200 – 11803 154 Street NW, Edmonton • 780-452-6740 www.eliteelectriccoltd.com

Congratulations Krawford Construction!

THE NEXT 50 YEARS

The Krawford team is grateful for the past 50 years and excited about the next 50 years. They look forward to building on a history of teamwork, creativity and quality, and to continuing to excel in a dynamic and challenging industry. Working with industry partners – from owners to consultants to trade contractors to suppliers – they are excited to continue to play a part in building and sustaining communities in Alberta and throughout Western Canada.

EDMONTON

Specialists In Modern Construction

8055 Argyll Road Edmonton AB, T6C 4A9 Phone: 780 436 4381 Fax: 780 437 2766 Email: edm@krawford.com www.krawford.com

11323 – 174 Street Edmonton, AB T5S 0B7 780-484-6676 | estimating@rivercityelectric.ca

www.rivercityelectric.ca

Krawford Construction Company Inc. • 50 years • 7

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