Foundever ™ on navigating career growth:

FOUNDEVER ™ , a global leader in the customer experience (CX) industry, believes that career growth now goes beyond climbing the traditional corporate ladder; it now also entails having the ability and opportunity to create positive moments not only for oneself but also for teammates and customers.

This new thinking in careers is even more pronounced in the highly competitive business process outsourcing (BPO) industry, according to a leadership development executive of Foundever in the Philippines.

“Whether big or small, these moments will define the trajectory of a person’s career in the BPO industry, regardless whether they’re fresh out of university or a mid-career professional,” Foundever Senior Director for Leadership Development Francis “Taz” Biagan said. “These moments can help you achieve your goals and even advocate for yourself.” mentors provide guidance, as well as valuable insights and knowledge. multipliers’ that disproportionately affect the weakest and most vulnerable sectors of society. By investing in resilient emergency communications, we can save countless lives and prevent vulnerable communities from experiencing even more difficulties and hardships.”

“Your manager can help you set realistic goals and hold you accountable for achieving them, but mentors can also help you look at things from a fresh perspective when work appears to be stagnating,” he said.

Foundever believes that the company’s success is built on the experiences its associates are having within the organization. It invests in its people’s growth via internal talent programs and supports growth initiatives via coaching and mentoring.

Compensation monitoring platform Comparably has recognized Foundever on its annual 100 list of Best Companies for Career Growth for 2023. The list is derived from millions of anonymous employees who rated their career development opportunities in their workplace.

“Typhoon Egay’s destructive swath through the northern Philippines is a reminder of how critical telecommunications are during a crisis. Our thanks to the Australian government for their support. May Project REACHED help make life safer for the people of Butuan, Virac, and Borongan—three cities that are frequently hit by storms,” said Rene “Butch” Meily, PDRF President. The investment in Project REACHED is a critical component of Australia’s development assistance in the Philippines that aims to enhance local resilience to natural disasters.

Waterfront Cebu City Hotel & Casino celebrates a night of sliver splendor

ON July 25, 2023, Waterfront Cebu City Hotel & Casino celebrated its 25th Anniversary with the theme “Silver Splendor” as guests arrived in anticipation for a night to remember.

The hotel was filled with elegant elements leading to the Pacific Grand Ballroom: a seven-foot centerpiece revealing the 25th anniversary’s exquisite logo and photos showcasing memorable moments over the past quarter of a century; a violinist whose dress trails down the hotel’s iconic staircase; 3D video wall featuring the hotel’s interior and; a group of violinists to welcome guests with a serenade as they walk down the red carpet.

The momentous occasion was graced by the presence of the members from the Waterfront Philippines Inc. namely president, Kenneth T. Gatchalian with his lovely wife Mary Jeanette K. Gatchalian, directors of the board,

Dee Hua T. Gatchalian, Chairman Sergio R. Ortiz-Luis Jr., Chairman Arthur M. Lopez, and Secretary Ruben R. Torres.

The dinner, curated by the property’s culinary masterminds, Chef Tristan Encarnacion, Chef Syl Francis Malenab, Chef Erwin Manes, Chef Low Yuen Kong, and Chef Nobuyuki Imamura took center stage representing their award-winning restaurants - Best of Cebu Grand Slam Winner for Best Dim Sum, Tin Gow, authentic Japanese favorites from Mizu, pasta cooked in a Parmesan wheel from La Gondola, a wide array of dishes prepared by the experts from banquets, and last but certainly not the least, delicious desserts to end the meal from Pastry team.

To celebrate the momentous occasion, the hotel recognized its 25-year service awardees whose hard work and loyalty have greatly contributed to its unwavering

To live out what they believe, Foundever has made sure its employee value proposition (EVP) creates positive, defining moments for everyone. One of its major themes is growth.

According to Taz, while honing your soft skills like communication, people management, and customer service is necessary to help put you up for success, you must be willing to learn new things so you can grow your career both horizontally and vertically.

“BPO is not just voice support. Companies outsource various business processes like bookkeeping, accounting, digital marketing, and data entry. That’s why you should take advantage of the training programs or skill development workshops your office provides,” he said.

Taz added that ensuring the vertical or horizontal growth of its associates is part of the employee value proposition of Foundever. This means apart from giving associates opportunities to develop new skills, the company also provides them internal mobility and job security.

Taz pointed out that having a mentor is a catalyst for an enriching career journey as success. The property also received testimonials from its valued clients who made Waterfront Cebu City Hotel & Casino their home for the past years.

The celebration will not be complete without the recognition of the hotel’s Top Accounts who have played pivotal roles in the property’s achievements.

Waterfront Cebu City Hotel & Casino representatives: Kenneth T. Gatchalian, Bryan Yves Lasala, Director of Sales, Christine Luague, and Conventions and Events Director, Fila Sofia Ubalde-D’Lonsod awarded their Top Partners for the following categories: Airline, Corporate, Travel Agency, Online Travel Agency, Event Producer, Event Planner, Wedding Planners, and Special Awards on stage. Waterfront Cebu City Hotel & Casino would also like to thank their event organizer: RM Eventsmaker Consultancy

Services and event sponsors: Global Star Motors Corp., Cebu New Life Press, Metro Retail Stores Group Inc., DC Fresh Flower Shop & Supply, Kettle & Shaker, The Philippine Amusement and Gaming Corporation (PAGCOR), Don Revy, and M Lhuillier.

While BPO companies offer some of the most competitive packages, they are not all cut equal, according to Taz. “Anyone looking to have a flourishing BPO career must find a company that has programs and systems in place that are designed to nurture their professional growth,” he said.

“You must also join a team that treats everyone fairly, respectfully and equitably.”

Living by the mantra that the employee experience is the customer experience, Foundever launched My Associate Experience or Foundever (MAX), the company’s business-wide mindset and engagement program for transforming the associate experience via social collaborations. One of the features of the program is the annual employee engagement survey, an undertaking designed to get ideas for improvement from the company’s associates.

Foundever also recently celebrated Pride month. The event aimed to amplify LGBTQIA+ voices by supporting their culture and rights. This year, the summit was focused on the promotion of diversity in the workplace, as well as HIV awareness and allyship.