MESSAGE FROM THE EDITOR

Welcome to issue 57 of Business Partner Magazine.

As we enter the spring season in the northern hemisphere, it is an excellent time to look at our business with fresh eyes. In addition, spring is typically a time for cleaning the home – getting rid of clutter. However, this spring cleaning does not have to be limited to the house. Instead, it can be a time to look at our business. What is working well, and what needs to be changed? How can things be improved?

Consistency ranks high among the success factors when looking at what makes a business successful. However, if you do not have a standard set of standard operating procedures (SOP), now is a great time. “It’s what separates those who fail from those who succeed. It takes the regular application of routines and processes to achieve the objectives and goals in your life.” SOPs will increase efficiency, reduce errors, save time and assist with the smooth running of the business. Our cover article goes into further depth on this topic.

Having SOPs in place will help you to improve your customer retention rate. For example, if a customer calls your office, there will be consistency in how you process orders or handle complaints. This will ensure that if a customer gets in touch. You can find more ways to improve your customer retention rate in the article “How to Improve Your Customer Retention Rate.”

The last few years have been hard for many business owners, and it does not look like things will get any easier over the coming months. So take time to do a SWOT analysis to devise a successful strategy for your business.

The articles in this issue cover both internal and external factors affecting business. I hope you will be able to take away ideas and tips to help you assess your strengths and weaknesses and devise a plan to move forward.

Remember, spring is a time of new beginnings, renewal and growth. So here’s to better times in your business.

Best wishes, Sandra