C O M P A N Y O V E R V I E W
Liebherr-Australia:
Liebherr-Australia: Technology Driving Efficiency in Manufactu
The company’s high quality, 100 percent Liebherr-mad company culture. Written by: Laura Close Produced by: James Hayes
y and Innovation uring for Mining
de products exemplify Liebherr’s
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LIEBHERR-AUSTRALIA
MINING IS A MAJOR part of Liebherr-Australia’s business plan, although the company has several other divisions successfully operating in the country. Since the onset of the mining boom, Liebherr has been extremely successful with earth moving, mining and crane sales, leading to an expansion of their facilities, including a recently completed, dedicated remanufacturing location in Adelaide. Liebherr-Australia, part of the global, family-owned company Liebherr Group, began its tenure in Australia in the 1970s with the dealership network. In 1981, the 49
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Australian affiliate of the company was officially incorporated, and the commencement of their own operations under the Liebherr name. Liebherr-Australia Head Office moved to the current location in Adelaide in the 90s. Remanufacturing c allows Liebherr to repair of all of their own components, which offers the customer a quality end product at a reduced cost. Liebherr promotes a vertical integration model which allows l control of our cost and component life, in turn reducing costs for the end-user. “Our key customers that
MINING
Liebherr-Australia predominately work with are tier-one mining houses which largely deal in iron ore and coal said David Pichanick, the general manager of sales and marketing at Liebherr-Australia. “The company has been very successful with the likes of BHP, Glencore, Fortescue Metals Group, Leighton Group, and Downer to name a few. We’ve put such a big installed population of machinery out in those two commodities of late, and that machinery is working even harder now, despite the price of both coal and iron ore dropping. Both our parts and support
business will continue to grow” New Facilities Liebherr-Australia recently invested over $170 million to complete new support facilities in Sydney and Newman Western Australia. Existing properties in Mackay, Mt. Thorley, and Perth were expanded to accommodate the company’s goal of continuing to meet our customer needs. The crowning jewel of the company’s expansion efforts is the remanufacturing facility in Adelaide. Construction started in January of 2013 and was completed in August w w w. l i e b h e r r. c o m . a u /
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LI EBHERR AUSTRALIA AND CQMS RAZER, AN UNBEATABLE COMBINATION LEIHBERR AUSTRALIA AND CQMS RAZER, AN
Avoid bucket to truckload mismatches and boost productivity byAvoid up to $3m in revenue per unit, per annum! bucket to truckload
mismatches and boost
UNBEATABLE COMBINATION IMAGE - Liebherr R996B with the CQMS Razer N6810 Castproducts Lip NSW on Australia “We haveStingray trialled both site and we have
productivity by up to $3m in revenue per unit, per annum!
now fullytrialled completed conversion of all “We have both products on site andour wemachines have now to the CQMS Razer product based on the benefits fully completed conversion of all our machines to the we have CQMS Razer product based on seen”. the benefits we have seen”. MAINTENANCE SUPERINTENDENT – STEVE HOWELL
MAINTENANCE SUPERINTENDENT IMAGE - This is a Leibherr 995 Back Hoe. ??? Bucket, with a CQM Razer Stingray lip Marccola NSW Australia
LOADS
OF ADVANTAGES
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•
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Why choose CQMS Razer? • Reduced downtime boosts profitability
engineered products to maximise • Highly World beating technology proven in theproductivity field Lower maintenance costs of frontline assets Market leading benefits
CQMS Razer Stingray and HD cast lip ranges leadStingray the world in productivity, CQMS Razer and HD cast lip ranges lead the world and in productivity, profitability profitability dependability and dependability
manufacturers CAT and Liebherr. Through our knowledge and close onsite collaboration, we have lead the way to breakthrough solutions eliminating the causes ofwith lostcustomers, revenue today’s Through our knowledge and close many onsiteofcollaboration we mine lead operators are to facing. have the way breakthrough solutions eliminating many of the causes
of lostproducts revenue offer today’s mine operators are solutions facing. for dramatically reducing Our proven, quantifiable downtime, and boosting profitability over competitive products. Our products offer proven, quantifiable solutions for dramatically reducing downtime, and boosting profitability over competitive products.
Ourtechnical technicalsales salesmanager managercan can Our conductaafull fullreview reviewof ofyour yourfleet fleetand and conduct prepareaaconversion conversionprogram programthat that prepare canbegin beginboosting boostingyour yourprofitability profitability can from nowyour to book fromday dayone. one.Call To find localan appointment on XXour XXXX XXXX. representative visit website.
Working with theirof site team, we optimised Widest range cast lips
the rigging and bucket set-up for each Dragline, achieving up to 16% CQMS Razer has the widest range of cast lips for excavator productivity improvement, plus 19% decrease in drag buckets ensure exact matching energy, to plus longer campaign life.of bucket to truckload, minimizing over and under loading.
Widest range of cast lips
CQMS RAZER RAZER IS IS GLOBAL GLOBALMINING’S MINING’SPROVEN PROVENINNOVATOR INNOVATORininHEX HEX lips lips Dragline bucket bucketproductivity productivityand andwear wearsolutions. solutions.Our Our massive investment and Dragline massive investment in in R&D R&D has has produced produced aaline-up line-upof ofinnovative innovativeproducts productsproven proventhe theworld worldover overfor unbeatable performance, reliability and profitability. for unbeatable performance, reliability and profitability. CQMS Razer is the global innovator with over (? 30) years experience working CQMS Razer is the global innovator with over 30 years experience working side-by-side with the world’s leading mining companies and heavy machinery side-by-side with theand world’s leading mining companies and heavy machinery manufacturers CAT Liebherr.
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CQMS Razer Draglines are engineered Reduced downtime boosts profitability for profitability. We move up to 12% more dirt than our competitors per World beating technology proven in the field hour. For one of our major partners that translated into 10% of their EBIT in the last financial year.
Exact match yields massive productivity gains of up to CQMS Razer has the widest range of cast lip excavator 20 more truckloads per shift than a competitor’s bucket buckets to ensure exact matching of bucket to truckload, inminimizing the same dig–a staggering $10m of additional product over and under loading. per Up machine. to 20 more truckloads per shift than a competitor’s bucket in the same dig, which can amount to around $10m
Best in field support of additional product from one machine.
Customer research based engineering, innovation
Best field support andintesting • Superior Customer research based engineering, manufacturing standards offeringinnovation the largest and testing single pour capability in the southern hemisphere • Superior manufacturing standards offering the A highly sales and support team largestexperienced single pour capability in the southern hemisphere Long established trusted industry partnerships •
A highly experienced sales and support team
•
Long established trusted industry partnerships
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MACKAY MACKAY MARYBOROUGH MARYBOROUGH
NEWCASTLE NEWCASTLE PERTH PERTH
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SANTIAGO SANTIAGO SYDNEY SYDNEY
LIEBHERR-AUSTRALIA of this year to a cost of around $80 million. The facility will be hiring around 138 new employees over the next year and a half out of the South Australian job market. “The rebuild centre focusses on all of our major components for our mining operations in Australia and New Zealand,” said Pichanick. “All of the spare parts and components from the machinery will be sent back to Adelaide for remanufacture and then go back into the distribution outlets around Australia. Our business had a very decentralised model previously; however we are now consolidating everything under
SUPPLIER PROFILE
MINING
the one roof. The disassembly area includes a wash-bay, shot-blast, disassembly work-cells, quality control station and machining. There are over 2,000 locations for pallets in the SEU warehouse, as well as cylinder and rod storage, a place for REMAN planning and a production office. The assembly area includes a paint booth, another quality check station, 12 wall-travelling cranes and four overhead gantry cranes. 100 Percent Liebherr Vertical integration is one of Liebherr Group’s strategies. As the Liebherr family built the brand
CQMS RAZER
CQMS Razer is global mining’s innovator in HEX lips and Dragline bucket solutions. For over 30 years we’ve built our reputation for innovative solutions that provide quantifiable benefits for mining organisations the world over. We pride ourselves on having the most experienced personnel with a wealth of innovation and knowledge honed on the largest mining operations in the world. Together they’re a world-class team of design, manufacture and field life management experts. If you want a proven partner you can trust for next level productivity, profitability and reliability solutions, talk to CQMS Razer. And get global mining’s edge working for you. Website: www.cqmsrazer.com w w w. l i e b h e r r. c o m . a u /
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STATE-OF-THE-ART TRANSPORTATION SERVICES McAleese Heavy Haulage and Lifting provides over dimensional transport and logistics support solutions to assist Liebherr Australia service their customers across all mining regions throughout Australia.
HEAVY HAULAGE & LIFTING BULK HAULAGE OIL & GAS TRANSPORT SPECIALISED TRANSPORT
McAleese Heavy Haulage and Lifting 102 Farrellys Road, Paget, QLD 4740 T: (07) 4955 3388
F: (07) 4955 1316
www.mcaleese.com.au
“The location will be a total rebuild centre for all of our major components for our mining operations in Australia and New Zealand,” said Pichanick. “All of the spare parts and components from the machinery will be sent back to Adelaide for remanufacture and then go back into the distribution outlets around Australia. We used to use various subcontractors to take care of this process, but now we will be able to do everything in house.”
LIEBHERR-AUSTRALIA and the business, they have consistently found ways to develop the company’s own technology in house; the machinery the company offers is much more efficient and cost-saving for the end-user because of this business strategy. “The most important thing for us is controlling the quality and reducing the cost where we can,” shared Pichanick. “We can do this because of our vertical integration model. We want to be able to provide our customers with the lowest cost per tonne on the market through the product lifecycle You’ve got to have a good quality machine that’s reliable, but to maintain our reputation it has to be the most cost-effective machine on the market. Liebherr-Australia has built that reputation.” A way the company successfully reduces costs is through their innovation process. When a prototype is made, it’s already been well designed and engineered that it goes to work right away. With research and development undertaken in house, and a high regard for innovation, LiebherrAustralia are able to produce the
MINING
right machinery the first time around, instead of needing several prototype models. This success is only possible with direct customer feedback and input through the research and development process phase. Partnership with Detroit Diesel Although the goal of Liebherr is to design and produce 100 percent company-made products, they still work with outside suppliers on some components. Detroit Diesel is a major supplier for engines, and supplies the engine for the previous generation of the company’s electric powered mining truck; the largest in the world. “This specific truck is very dependent on the engine,” commented Pichanick. “The reliability and the innovation that Detroit Diesel supports us with is incredible. They make a very good product, and are on the same wavelength as Leibherr-Australia when it comes to making sure we are delivering what we need to for our customers.” Evolution of Product Life After fourteen years in production w w w. l i e b h e r r. c o m . a u /
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LIEBHERR-AUSTRALIA and over 350 units globally, Liebherr ensures its T 282 Series Haul truck continues to provide business partners the latest in technology, through strategic investment in product evolution. The highly efficient IGBT Drive System and its class-leading payload to weight ratio ensure maximum productivity and performance. In May 2014, Liebherr proudly launched the next exciting evolution for the T 282 Series Haul Truck: the T 282 C Extended Life Profile, which is the result of an extensive Liebherr international collaboration project, focussed on enhancing and increasing
MINING
the T 282 C product life cycle. This delivers increased economic machine life, resulting in substantial reductions in total cost of ownership for Liebherr business partners. A Passion To Work “The most important thing in any business is you have to value your people. A lot of companies forget they are successful only by the great people they have. You have to give them a career and an exciting and enjoyable place to work. LiebherrAustralia does that.” Pichanick was very passionate when talking about how the
“We want to not only in supply Australia, but the rest of the mining world with our product. Australia is the benchmark for the rest of the world of mining, so if we get it right here we can get it right for the rest of the world. There are a lot of Australian mining companies that are mining and other parts of the world. That’s why we put so much energy into doing so well in Australia.”
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LIEBHERR-AUSTRALIA company treats its employees. Liebherr-Australia has many employees that have length of service dating 10 to 20 years at the company, and one man who just celebrated his 50 years of service with the company this year! “You know what sets Liebherr apart? We have a culture where everyone is driven by the customer’s needs and passion for the long term outcome. It’s all about our Core Values! “Our employees just want to be people that serve their customers” said Pichanick. They want to do a good job and are very proud of what they do. We all build trust in, and we respect each other for who we are and what we can bring to the company. If everyone’s committed 100 percent every day to giving the customer what is promised, and people enjoy what they’re doing, we consider it a success.”
customers coming back, Liebherr provides not only exceptional service but also high-quality customer support and interaction. The company provides almost complete visibility into the design process for the customer, allowing them to provide feedback throughout the process. “We listen to the customer and develop a product they really want,” said Pichanick. “There’s so much passion in the business, and that’s a big part of the reason we’ve become so successful and enjoy what we do. Everyone that works at the company is proud and really wants to become part of that journey to become successful. The customers really enjoy it as well; they get great visibility into our business. They see the simplicity: if there’s a problem, it gets fixed very quickly. That’s just the way the business works.” The Liebherr Way Liebherr-Australia doesn’t offer Like any successfully run company, the whole range of products their Liebherr is in the business of competitors have. Although they meeting the high expectations of manufacture for the niche market their customers. The company is of digging and hauling dirt, it’s not only selling a product, but the one of the most important parts support and maintenance of the of the mining process. Their goal product for its lifespan. To keep their throughout is to offer the most 57
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MINING
cost efficient and effective model that produces throughout its entire lifespan. By developing their products alongside their customers, they produce the product that the customers need and want, not a product the customer must adapt to. As for growth, the Liebherr organisation thinks long-term for the strategic plans. “The third generation of the Liebherr family is now coming through the business,” said Pichanick. “. We must continue to build our reputation in order to grow and continue our success. If the family continues to invest the way they do, we will always be one step ahead of the pack. All of the company’s research and development is self-funded. For an innovative, technological efficient company like us, this strategic plan will carry us far.”
Company Information INDUSTRY
Mining HEADQUARTERS
Para Hills West, South Australia FOUNDED
1981 EMPLOYEES
600 REVENUE
For the Future Liebherr’s goal is to be the best leading supplier and to support business for mining equipment. This goal isn’t just for Australia, either. “We want to not only to continue to supply the Australian market, but grow our product and position from a global perspective Australia is somewhat of a benchmark for the rest of the world in mining, so if we get it right here we can get it right for the rest of the world. As there are a lot of Australian mining companies that are mining and other parts of the world. That’s why we put so much energy into doing so well in Australia.”
$600 - $700 Million PRODUCTS/ SERVICES Since its inception in Australia in 1981, Liebherr-Australia has expanded rapidly, with offices throughout Australia and New Zealand. The company sells and supports a range of in-house designed, produced and maintained products include crawler cranes, mobile cranes, deep foundation machines, earthmoving equipment and mining equipment.
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Liebherr-Australia Address 1 Dr. Willi Liebherr Drive Para Hills West South Australia, Australia Tel. (08) 8349 6888 Fax. (08) 8359 4311 www.liebherr.com.au/