C O M P A N Y
I N S I G H T
In Partnership With:
ENSURING THE HEALTH
NEW SOUTH WALES OF
Written by Alice Young
H E A LT H S H A R E N S W
How HealthShare NSW has transformed itself into a vital brand which continually betters the lives of staff and patients alike
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s the service delivery sector of NSW Health – the Ministry of Health for New South Wales, Australia – HealthShare NSW provides a wide variety of services for public health agencies in the local area, including equipment, food, supply chain services, linen, financial assistance, and staff. The company is proud to aid New South Wales and enhance lives along the way, with its motto: ‘People helping people deliver excellent healthcare’.
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HealthShare boasts around 6,400 employees – 90 percent of which work with patients directly, providing meals and supplies – who tirelessly serve at least 140,000 healthcare workers. Those workers then assist more than a million patients a year, bolstered by the hard work that HealthShare is continuously – albeit quietly – doing in the background. It is this behind-the-scenes work that ensures the healthcare industry is able to run effectively.
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The company maintains a specific code of conduct, named CORE (Collaboration, Openness, Respect, and Empowerment) which teaches staff not just how to act, but ways to improve and ensure both contentment and engagement within the workforce. Collaboration is about working as a team, supporting one another, and sharing ideas; Openness aims to ensure staff have confidence in their work, communicate with one another, and feel able to offer feedback; Respect refers to the ways in which staff treat both colleagues and patients, celebrates inclusivity, and aims to enable swift problem resolution;
and Empowerment is about encouraging staff to make decisions, recognition of achievements, and the pursuit of innovation. HealthShare has several ongoing initiatives regarding the happiness and continuous improvement of its people, including support programs for new starters, leadership workshops, and appraisals, among others. The ultimate aim for HealthShare is to be seen as a highly positive working environment, alongside recognition by customers of the hard-working and reliable company it is. HealthShare offers some truly extraordinary services, including
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Is your supply chain serving your strategy? In today’s global economy, supply chains are at once critical to an organisation’s success and highly vulnerable to disruption. Increasing demands are being placed on organisations as a result of changing customer and patient needs and expectations. The increasing frequency of disruptive economic, environmental and social events work to compound this. By focusing on developing the right capabilities, whether around product launch, strategic sourcing, manufacturing, technology or your distribution network, a high-performing supply chain can contribute significantly to differentiation and service excellence. It sounds like a tall order, but our research demonstrates that leading organisations manage their supply chain as a strategic asset to drive differentiation and boost performance, manage cost and profitability.
Are you getting your supply chain strategy right? Once you have identified your current capabilities, you can use these questions to figure out what’s needed to make the next step change, ultimately using your supply chain as a su strategic asset to develop your ‘right to win’.
www.pwc.com.au
Are we using the right metrics to drive performance and improve customer and patient experience?
How well do our internal teams work together? How can we collaborate better with suppliers to optimise their prootability and minimise your costs?
To have a deeper discussion about strategic supply chain management, please contact: Oliver Sargent Partner – Supply Chain and Procurement Leader +61 (0)428 252 759 oliver.sargent@pwc.com
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its EnableNSW program, which choice and variety. Historically, provides mobility and physiotherapy food has not always been a priority equipment to patients with chronic for HealthShare, but it has more illness or disability, allowing them recently recognised the impact to live more independent lives. The food has on patient emotional – as company well as physical provides – wellbeing. thousands of New dietary items a year, management and even software has includes allowed the maintenance business to Number of employees at as part of create fresh HealthShare NSW the service. menus with up to Another 18 meal choices focus of HealthShare’s is the food at a time, using My Food Choice it provides; the company serves – a popular program now live around 24 million meals a year across several locations. to patients, and with these huge Another vital component of numbers in mind, it has ramped healthcare is linen supply, something up its efforts to provide greater which adds to the necessity of
6,400
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Proud supply chain transformation partners with NSW Health
Company profile
Creating innovations that matter to people Philips strives to make the world healthier and more sustainable through innovation. We’re inspired by people, and by understanding their needs and desires we deliver innovation that matters and improves lives - to people, to businesses, to hospitals, to homes and families. Our commitment is to deliver new healthcare technologies, as well as innovative and locally relevant consumer products that make a real difference to our customers, consumers and stakeholders across the globe.
Healthy living
Prevention
We believe that the best way for us to do this is through deep understanding of people’s needs and desires. When we bring people and innovation together, we create the next generation of technology and things that people truly want and need. These are meaningful innovations that help people to be healthy, live well and enjoy life. This sets us apart and makes us Philips. For more information visit www.philips.com.au or contact us at 1800 251 400
Diagnosis
Treatment
Connected care and health informatics
Home care
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cleanliness in any healthcare setting, and is required to be changed and cleaned on a very regular basis. HealthShare manages this across New South Wales hospitals and provides over 40,000 tons of sheets, towels, surgical gowns, and blankets a year. This secures its place as the largest supplier if linen for the healthcare sector in Australia. By dealing with linen efficiently in-house, around $10.4 million has been saved. Alongside this is an emphasis on the importance of uniforms, which
are now tailored to healthcare professionals by HealthShare, giving them options and a degree of individuality. Each type of profession has its own uniform colour – making identification simpler for patients – and a new online ordering system enables them to include measurements and preferences. A seemingly small improvement, yet one that contributes to the overall satisfaction of the staff wearing these uniforms. Central to all of these essential elements is an efficient supply
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H E A LT H S H A R E N S W
chain. The Procurement Hub allows complete transparency for all involved, including a state-wide NSE Health Catalogue with its own management system, as well as a unit for dealing with larger, more specialist pieces of equipment, and a Supply Chain Information System (SCIS) which acts as a hub for all company-supplier needs. The Clinical Product Evaluation Registry (CPER) is one element of the online network for accredited
users to access. Access is simple, allowing suppliers to log in with ease and see the status of their dealings with HealthShare. CPER acts as a repository of product evaluation data, with product evaluation outcomes from specialists and committees. It allows HealthShare and its suppliers to maintain and monitor all product information using a centrallymanaged IT system, on which users can obtain any information
Toll Group is the Asia Pacific region’s leading provider of transport and logistics, offering end-to-end supply chain solutions across a range of industries – including healthcare. We support our customers in the healthcare sector with: • Reliable transport solutions Multimodal freight services for priority and sensitive freight
• Secure warehousing solutions Safe storage for temperature controlled and hazardous freight
• Specialised communications solutions Innovative technology-based solutions to support print and information management Find out more about Toll’s products and services tollgroup.com
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on any item, past or present. The HQRS – Health Quality Reporting System – is another element of the SCIS, and is a secure system that can be used to flag up quality issues with suppliers, enabling them – in a simple and user-friendly way – to address any problem and take action. It is this impressive level of openness which allows HealthShare to be as welltrusted and involved with suppliers as it has gained a reputation of being, ensuring the healthy and well-oiled supply chain it requires to serve New South Wales. This people-focussed business is truly one that has transformed itself into a beloved necessity. Long may it continue to improve the lives of the state’s citizens.
Tower A, Level 17, Zenith Centre, 821 Pacific Highway, Chatswood, Australia, NSW 2067 Tel. 02 8644 2000 Fax 02 9904 6296 www.healthshare.nsw.gov.au