In Association With:
TRANSFORMING
SPECIALTY HEALTHCARE
with cutting-edge
technology
With technological prowess and industry expertise, New Century Health has established itself as a disruptive player in the specialty healthcare industry. By giving stakeholders innovative technology tools and big data, the company is equipping the healthcare industry for the digital age and, in doing so, it is ensuring high quality healthcare for cancer and cardiac patients
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t’s an exciting time in the US healthcare industry. Technology solutions are driving innovation and more and more health plans and providers are departing from the traditional ‘fee-for-service’ healthcare model. By paying healthcare providers for keeping people healthy rather than for the cost of their treatment, the new ‘value-based’ models puts an emphasis on long-term outcomes and high-quality, cost-effective care. It seems that no company is at the forefront of this growing transition like New Century Health, a healthcare service provider based in Wellesley, Massachusetts. Under the direction of Shashi Tripathi, Senior Vice President of Technology and Operational Innovation, the company provides pioneering digital tools which help healthcare professionals in a rapidly evolving digital and clinical landscape. “We are a specialist business which focuses specifically on cardiology and oncology,” explains Tripathi, “and our aim is to really connect the three important players in healthcare - specialist providers, healthcare payers and, of course, the patient.
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Our goal is that by connecting these three stakeholders we can deliver the highest specialty care to the patients in a really cost-effective way.” Benefiting all stakeholders New Century Health offers innovative technology, clinical, and analytical solutions which enable high-quality, value-based healthcare. These include solutions such as a pointof-care clinical decision support platform that’s integrated into the physician’s practice; and offers evidence-based treatment pathways, physician referral management, and access to clinical quality data. Now celebrating its 15th year of success, the company’s business model is an innovative one which delivers for all stakeholders; it reduces the unnecessary variation in care that patients receive, lowers the cost of healthcare, and eases the administrative burden placed on doctors and hospitals. “Physicians and payers are really happy with the model we provide and that’s the main reason we have been so successful and continue to grow, says Tripathi.
“Some of the intellectual property we have put into this system is just huge”
Shashi Tripathi Senior Vice President of Technology and Operational Innovation Shashi is responsible for advancing the company’s scalability and technology-enabled solutions capabilities. An accomplished healthcare technology leader, Shashi brings almost 20 years of innovative experience in clinical decision support platform development, business applications, product management and service delivery excellence. Immediately prior to joining NCH, Shashi was chief information officer at Springfield Clinic, a leading multi-specialty clinic. His background includes multiple technology executive positions including Vice President/CIO at Facey Medical Foundation and EVP at AGNITY Healthcare. Earlier in his career, he held IT application development, product management and systems management roles at St Jude Medical, IDEXX Laboratories, Medtronic, Inc., and i2 Technologies. He holds a MS in industrial engineering and operations research from the Indian Institute of Technology. He received a BS in mechanical engineering from MMM Engineering College in Gorakhpur, India.consequia sita que dolut ilibusam quatiss itatintis etus dis recesti w w w. n e w c e n t u r y h e a l t h . c o m
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NCH has a growing provider network of over 8,000 specialty physicians. Given the growing patient population, particularly in oncology and cardiology, practices are under tremendous pressure to deliver high-quality healthcare in the face of increasing clinical complexity, growing administrative tasks and draining resources. Through their nationally deployed digital clinical decision support tools, New Century Health aims to alleviate the burden placed on the healthcare industry so that stakeholders can focus on what matters – providing high-quality healthcare care. “Healthcare payers like our services because we offer predictable cost trends whilst maintaining the highest quality care in the market,” Tripathi adds. “Healthcare providers like our services because we offer treatment pathways, clinical guidelines and quality benchmarking tools that
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New Century Health is licensed or permitted for utilization management in all 50 states.
are easy to use. As a result, the patient benefits because we are ensuring the delivery of evidencebased care and, in turn, improving the overall quality of care.” Expertise and innovation Whilst innovative data and technology are at the heart of New Century Health, the company is keen to champion the deep expertise and skills of its staff,
up this innovation in technology and, emphasizing that it doesn’t just offer on top of that, ensure that the solutions technology, it offers a comprehensive are scalable, easy and intuitive to solution focused on improving patient our end users, and of course have a outcomes. “One of the key aspects high-level of security and privacy.” of New Century Health is that our With over 20 years of experience in health solution has two components,” the industry, Tripathi has established explains, Tripathi. “There’s the himself as an accomplished technology solution - which is the healthcare technology leader. Under software, the code and the tech his guidance, New - and then there’s Century Health expertise and the hopes to offer an human element. We innovative set of offer a collaborative tools that enable solution that is was founded in care delivery underpinned and stakeholders to supported by effectively deliver technology, but it high-quality really requires the healthcare in a digital expertise which landscape. With his we also offer to the deep level of expertise and industry healthcare payers or providers.” knowledge, he is confident that New There is no lack of innovation at Century Health is up to the challenge New Century Health and maintaining of creating innovative technologies its momentum is perhaps the most that meet the needs of healthcare pressing challenge the company providers, payers, and patients alike. faces today. “We are innovating and Continuing to grow as a national developing solutions very quickly,” notes Tripathi. “My team’s challenge is company, New Century Health provides services to more than how we can keep
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“We’re focused on the total cost of care but our underlying belief is that improving quality drives better outcomes and appropriate costs” – Shashi Tripathi, Senior Vice President of Technology and Operational Innovation
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eight million members across the United States. However, perhaps the company’s greatest asset is that it provides solutions which meet the needs of the marketplace, fitting into the clinical workflow of cardiology and oncology practices all across the country. For instance, by using experience gained from the perspective of physicians, New Century Health has worked hard to minimize the number of mouseclicks needed to use its digital services and, in doing so, has created intuitive user-facing platforms. Big data Tripathi is keen to stress how data can make a difference in care delivery. By operating in 43 states, with about 8,000 providers and eight million members in its specialty care management program, New Century Health can effectively compare and benchmark healthcare providers and pinpoint areas where their treatments align with or deviate from evidencebased care guidelines. For example, solutions may pinpoint that, based on a patient’s specific medical
condition and genetic markers, some treatment options are more likely to have better outcomes than others. By using that data, the company can alert physicians of precisionmedicine treatment options which ensure that patients receive the highest level of care at a low cost. “Some of the intellectual property we have invested put into the system is just huge,” notes Tripathi. “We deliver systems to the physicians which enable them to document care, select the appropriate care, and get clinical metrics about how they’re delivering care in comparison to their peers, because often there are variations in care that haven’t been as visible before. Additionally, we are delivering a solution that fits into practices all over the board with their own medical health record systems. We are really striking the balance between a customizable solution that meets the needs of the practices and a scalable solution which meets the needs of the marketplace.” Striking the balance between forward-thinking technology and deep-rooted expertise, New Century
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“Want to remain focused on the specialty side because we feel that’s the area where we can help the most and make a difference to provide high-quality care in a cost-effective way” – Shashi Tripathi, Senior Vice President of Technology and Operational Innovation
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Health has become a leader in specialty healthcare solutions, putting the needs of patients, healthcare providers and payers at the core of its vision and ethos. “We’re focused on the total cost of care but our underlying belief is that improving quality drives better outcomes and appropriate
costs,” reflects Tripathi. “We want to continue to positively impact the true care of healthcare and we want to remain focused on the specialty side because we feel that’s the area where we can help the most and make a difference to provide high-quality care in a cost-effective way.”
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80 William Street, Suite 270, Wellesley, MA 02481 Tel. +1 888-999-7713 www.newcenturyhealth.com