KETTERING HEALTH NETWORK
DIGITAL REPORT 2020
Kettering Health Network’s strategic digital transformation
IN ASSOCIATION WITH
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Kettering Health Network’s strategic digital transformation
www.k e t t e ri nghe a lt h . or g
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KETTERING HEALTH NETWORK
Andy Lehman, CIO and Senior VP of Kettering Health Network, shares his insights into digital strategy, COVID-19, and the future of healthcare technology
K
ettering Health Network is a non-profit, faith-based healthcare network of eight acute care hospitals, one behavioral
health hospital, more than 120 outpatient facilities, as well as freestanding emergency centers, on-demand care clinics, and urgent care locations 04
in southwest Ohio.The company’s first hospital opened in 1964, named after Charles F. Kettering. An enthusiast of technology and inventions, he held over 300 patents, including the first reliable battery ignition system for automobiles. Charles F. Kettering’s vision was to use the latest technology to care for patients in a community hospital setting. Fast forward to the present day, and this vision is still very much part of the company’s mission. Its digital transformation has enabled it to make advances in the care it provides, meeting its mission while retaining its Christian values. “We believe that caring for patients and their families in our hospitals, physician offices, imaging centres and emergency rooms is sacred work. We take care of the whole person, not just the physical element, but the spiritual side as well,” explains Andy
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KETTERING HEALTH NETWORK
“ We believe that caring for patients and their families in our hospitals, physician offices, imaging centres and emergency rooms is sacred work” 06
— Andrew Lehman, CIO and Senior VP
Lehman, Chief Information Officer and Senior Vice President. He explains that this mission drives the IT strategy of the organisation. “It is all about improving the quality of life for the people in the communities we serve. Within Kettering Health Network’s Information Systems division, we have a vision statement of ‘Only value’, which speaks to the need for us to maximize value delivery. There’s a lot of work many IT organisations do that may not add value, for example fixing broken computers or resolving a network outage. Obviously, we’ve got to spend time resolving those problems, but if we didn’t have those kinds of issues, we could be deploying our resources on priorities to advance the strategies of the organization. Our vision of ‘Only value’ emphasizes value delivery, which ultimately achieves the Kettering Health Network mission. “ Over the last four years, Kettering has implemented several important new solutions, both internally, such as how it transforms data from across the network into actionable information, and externally with its
Changes that Covid19 has made to healthcare CLICK TO WATCH
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3:24
07 “direct to guest” technology. “We’re
This includes telemedicine in vari-
very intentional about the word
ous forms, a service that became vital
‘guest,’ because when patients
when the COVID-19 pandemic began.
come into our facilities, they’re
“When the COVID-19 crisis hit, we
typically with somebody, whether
rolled out our direct to guest telemed-
that’s a spouse, a significant other
icine solution across 800 employed
or a family member. We believe it
providers throughout Kettering
is as important to engage the sup-
Health Network. We saw the number
port team as much as the patient,”
of virtual visits go from 1% to over
Lehman explains. “Our direct to
40% in about two weeks, because
guest technologies are those that
our guests didn’t want to travel and
we’ve put in place to try and engage
were concerned about going to the
with guests – whether they are
physician’s office. We put in place a
patients or family members--to cre-
solution that gave our patients and
ate a great healthcare experience.”
their family members the opportunity www.k e t t e ri nghe a lt h . or g
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KETTERING HEALTH NETWORK
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to engage with their providers and do it in a way in which they felt safe.” As well as these consultations,
These represented a huge step forward, as Lehman explains: “It’s not just about, ‘hey, we’ve got a
Kettering implemented physician-to-
telemedicine solution.’ It’s about
physician telemedicine solutions in
discovering what the right technol-
hospitals, where it installed COVID
ogy is, and how we bring it across an
units with strict protocols to ensure
entire employed physician group to
the environment is safe for the
make sure they’re comfortable using
patient, their family members, and
it. There’s a number of parts and
the caregiver. It also launched a ser-
pieces that have to be put into place,
vice to keep patients and their loved
which we did very quickly, and it was
ones connected in cases where
a tremendous success story.”
someone was unwell with COVID-19 and unable to see visitors.
Kettering Health Network’s Information Systems division also
successfully moved 3,000 staff
was call center staff, marketing and
members to working remotely in the
human resources, the people who
space of 10 days. “It sounds easy,
document and bill for services, all
but it was hard,” Lehman says. “We
those core network teams needed
had to ensure they had the connec-
to be set up to work from home. We
tivity, the equipment and the access
basically figured out how we could
to the applications they needed to
get as many people to work remotely
do their job. This wasn’t just for IT, it
as possible, whether that was just
E X E C U T I V E P R O FILE :
Andrew Lehman Title: CIO and Senior VP
Company: Kettering Health
NetworkIndustry: Healthcare
Location: Kettering
Andy Lehman is Chief Information Officer and Senior Vice President at Kettering Health Network in Dayton, Ohio. Kettering Health Network is a not-for-profit network of nine hospitals, Kettering College, and over 120 outpatient facilities serving southwest Ohio. With more than 12,500 employees and 2,100 physicians, Kettering Health Network is committed to transforming the health care experience with world-class health services for every stage of life. Kettering Health Network has been recognized as one of IBM Watson Health’s 15 Top Health System network and named one of the Fortune 100 Best Companies to Work For. In his role, Mr. Lehman oversees the development of the overall strategic plan and financial goals for Information Systems, as well as their daily operations. He has a Bachelor of Science in Chemistry from the University of Richmond in Richmond, Virginia, and an MBA from Indiana Wesleyan University. www.k e t t e ri nghe a lt h . or g
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“ We believe it is as important to engage the support team as much as the patient” — Andrew Lehman, CIO and Senior VP
years positioning ourselves from an analytics standpoint to be ready for this, and from a digital guest experience, to provide direct to guest technologies. We had put in place platforms to enhance collaboration across the enterprise, like Microsoft Teams. It wasn’t like we woke up one morning in March and said, ‘oh, we’ve
individuals or whole teams, as well
got to deploy Microsoft Teams.’ We
as move entire support centers to
actually started that within the past
be able to work from home.”
year. All of these things that we were
Additionally it had to build the IT
doing around digital transformation
infrastructure for testing centers, the
didn’t start the day the pandemic was
COVID units in hospitals, and that of an
announced, and I’m glad they were in
entire command center that oversees
place to meet the challenges.”
how the network responds to the
Strong partnerships were key
COVID crisis. They also created supply
to implementing solutions like
inventory solutions to assess the num-
physician-to-physician consulta-
ber of masks, ventilators and Covid
tions via telemedicine in the COVID
testing reagents they had, and where
units, which In Touch Healthcare
these were located. “We had to move
provided. The Doxy.me platform
so fast,” Lehman says. “So much of the
enabled the rapid deployment of
COVID response was dependent on
telemedicine visits for guests across
information systems and IT.”
our employed provider network.
IT overcame the clear challenges,
Asparia delivered a text messaging
having been prepared for some
service to check whether patients
aspects of the crisis because of its
have developed COVID-19 symptoms
ongoing process of digital transfor-
before coming to an appointment; this
mation. “We have spent the past few
is then followed up by the option of a www.c www.k o mpa e t t eny ri nghe we bsit a lte.hcom . or g
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KETTERING HEALTH NETWORK
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The rapid change in technology when fighting against COVID-19 CLICK TO WATCH
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2:37
have to be able to connect, and our backbone performed flawlessly. All of those vendors played key roles and helped us navigate the waters to do what we did with COVID.” Looking ahead, Lehman believes the changes the company has made will remain long term. “Although the pandemic has had catastrophic impacts across the world, the challenges we faced ultimately led us to meet our mission in innovative ways. COVID was a catalyst that accelerated the digital transformation of Kettering’s operations. Through telemedicine, collaboration platforms, telemedicine consultation if appropri-
analytics, and direct to guest solu-
ate via Doxy.me. Nyotron provides
tions, Kettering is transforming the
Kettering with endpoint security
healthcare experience.”
solutions at a time when health care
All of this is happening at a time
networks are besieged by bad actors
when the US healthcare sector
and hackers. Microsoft not only ena-
overall is undergoing huge change,
bled collaboration via Teams when
moving away from the fee-for-
face to face meetings were elimi-
service system – where the more
nated, but also provided a health bot
tests, studies and other services are
which allowed guests to determine
carried out, the more the healthcare
the right level of care based on symp-
network gets paid, regardless of out-
toms. Lehman identified Cisco as the
come – towards fee for value. It’s a
company’s networking backbone.
move that’s driving a vast amount of
“When you send people home, you
innovation and investment. www.k e t t e ri nghe a lt h . or g
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KETTERING HEALTH NETWORK
Kettering Health Networks digital transformation
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CLICK TO WATCH
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2:08
“ We'll make sure people stay healthy as opposed to just treating them when they're sick. That's a huge change for the United States' healthcare system, and Kettering has to evolve like everybody else to be successful” — Andrew Lehman, CIO and Senior VP
1964
Year founded
12,000 Number of employees
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“In the next five years, we’re going to see this shift accelerate, and it’ll start driving initiatives like wellness and keeping people out of the hospital. We’ll make sure people stay healthy as opposed to just treating them when they’re sick. That’s a huge change for the United States’ healthcare system, and Kettering has to evolve like everybody else to be successful.”
www.k e t t e ri nghe a lt h . or g
KETTERING HEALTH NETWORK 3535 SOUTHERN BLVD. KETTERING OH 45429 45429 www.ketteringhealth.org
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