DIMENSION DATA: DRIVING DIGITAL TRANSFORMATION
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Protecting companies on their digital transformation journeys WRITTEN BY
SOPHIE CHAPMAN PRODUCED BY
CRAIG DANIELS
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As a supplier to Fortune 100 firms, Dimension Data continues to expand its digital offerings to a variety of industries
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lobal system integrator – Dimension Data’s operations span across 47 markets on five continents. The company employs
more than 28,000 people and serves over 8,000 04
clients, and as a member of Japan’s Nippon Telegraph and Telephone (NTT) Group, services 70% of Fortune 100 and 60% of Fortune 500 businesses. Dimension Data was established in the South African capital city, Johannesburg, in 1983. The company listed on the Johannesburg Stock Exchange four years later, with international expansion beginning in 1993 into the firm’s first international market, Botswana. In the following years the business reached the Asia Pacific region, followed by the northern hemisphere. At the turn of the century, Dimension Data listed on the London Stock Exchange, raising raised US$1.25bn. As the company continued to grow it won over 100 client, vendor, and industry awards in 2015, and over 50 in the first half of the following year.
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‘We are one of their largest global partners with a shared heritage spanning more than 25 years – and we have Gold Partner status in every region in which we jointly operate’
the agreement, the company provides
— Dimension Data
The firm aims to use technology to
Microsoft in 21 countries and Titanium Partner status with Dell EMC. US firms such as NetApp, McAfee, and Oracle have also partnered with the IT services provider. In 2015, the company also partnered with the Amaury Sports Organisation (ASO), agreeing to a five-year deal to be the technology partner of for cycling events. As part of telemetrics for the sports. accelerate the business of its clients, targeting four key areas within its
06 The company currently operates in
services: digital infrastructure, hybrid,
29 cities across 15 states in the US,
cloud, workspaces of tomorrow, and
and partners with the some of the
cybersecurity. Dimension Data noticed
largest global companies based in the
the growth of IT-as-a-service across
country, such as Cisco. “Cisco is the
these four sectors, allowing the
worldwide leader in networking for the
business to cover a range of offerings
Internet since 1984, and today, more
from cloud advisory services to
than 85% of all Internet traffic travels
on-premise cloud solutions. Due to its
across Cisco’s systems,” Dimension
work with both public and private cloud
Data states. “We are one of their
computing, the company’s operations
largest global partners with a shared
are defined as hybrid cloud services.
heritage spanning more than 25 years
The company has a holistic approach
– and we have Gold Partner status
towards its clients – from consulting
in every region in which we jointly
engagement to the management of IT
operate.” Dimension Data has also
operations. Dimension Data also offers
established Gold Partner status with
what it dubs “omnichannel customer
CLICK TO WATCH : ‘WHO’S DIMENSION DATA?’ 07
experience”, covering mobile, digital,
have been designed for a variety of
physical, Internet of Things (IoT),
industries – education, financial
automation, bots, virtual agents, video
services, healthcare, manufacturing,
and artificial intelligence (AI). “It’s
media and communications, pharma-
this frictionless switching between
ceutical, retail and sport, stating: “We
channels that defines the omnichannel
offer broad technology expertise in
experience… Our Omnichannel CX
a range of verticals. Combined with
works with you to get measurable
our strategic partnerships and robust
results in terms of winning new custom-
services portfolio, we can help you
ers, retaining existing customers,
achieve your digital transformation
improving productivity, and reducing
objectives … Whether you’re an
cost to serve.”
educational institution, a manufacturer,
As well as its wide range of offerings, the company’s technology solutions
or a healthcare provider, we can ensure your IT platforms and services w w w.di me nsi o nda t a .c om /en
‘The company’s technology solutions have been designed for a variety of industries – education, financial services, healthcare, manufacturing, media and communications, pharmaceutical, retail and sport’
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Team Dimension Data sponsors a professional cycling team partnered with Qhubeka, a charity programme in South Africa that aims to fund 5000 bicycles each year to help children attend schools and adults to attend work. The team boasts Mark Cavendish in its ranks, a former World Champion and winner of an incredible 30 stages of the Tour de France.
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‘Security is enabling digitization. If you look at fintech or technology businesses, they are leading this charge’ — Dimension data
are fit for purpose and future proof.” For Dimension Data, cybersecurity is becoming an increasingly profitable business. “Cyber-attacks abound in the digital age. Digital transformation and hybrid IT are pushing security perimeters off premises, into the cloud, and into the workplace. As a result, enforcing cybersecurity policies is more complex than ever,” states the
1983
Year founded
28,000+
Approximate number of employees
HQ
Johannesburg, South Africa
what cybersecurity is doing to the world. Security is enabling digitisation. If you look at fintech or technology businesses, they are leading this charge. Many of these businesses are asset light, whilst ensuring secure transactions, so we think that security expands beyond the physical perimeter into the cloud environment.” Dimension Data promises to enable clients to keep up-to-date with new technologies, tackling cybersecurity, data and the cloud, and infrastructure. “We deliver wherever you are, at every stage of your technology journey,” the company promises. “We invest heavily in innovation to bring together the world’s best technologies, from consulting, technical and support services to a fully managed service, to our global
company. The firm’s moto of “risk less,
client base.”
achieve more” allows customers to continue to embrace ongoing developments and ensure their operations are secure. The company offers a range of solutions, including formulated policies, predictive protection, and assessments and responses. “Security is and always will be big business. Big dollar figures are quoted in terms of w w w.di me nsi o nda t a .c om /en
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www.dimensiondata.com/en