BUSINESS NETWORKING: Frankston | Mornington Peninsula | Dandenong
APRIL 2013 | $4.95
THE SWEET liFe
bees put the buzz into honey business
Secrets of networking it’s a case of asking the right questions
watching the markets
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ISSUE 33 / APRIL 2013
FRANKSTON / MORNINGTON PENINSULA / DANDENONG
TONY MURRELL KEITH PLATT MARG HARRISON DAVID HILET MELANIE LARKE SIMON BROWN Design MARLON PLATT
Publisher / Director Editorial Director Sales Director Managing Director Material production / Prepress
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Departments News Busy Bites Networking snaps Business Directory
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Inside Ingham sold: Investors buy poultry processor
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Slow internet: Bussinesses being held back.
Columns Networking: Ivan Misner Markets: Richard Campbell Health: Mike Ellis Managing: Hamish Petrie
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Are you in BusinessTimes? For advertising, contact Marg Harrison on 0414 773 153 or marg@businesstimes.net.au Make sure every business knows your business. APRIL 2013
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THE SWEET liFE
the buzz bees Put busIness Into honey
S of Secret rking netwocAse of AskIng
It’s A ns questIo the RIght
ng watchi S ket the mar mAy be dIP to buy the best
stILL A wAy
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COVER: John Winkels is reassured by the constant buzzing of his bees. He knows that if there’s no buzz there’s no honey ...and no money. P12
NETWORKING: SMALL TALK IS EASIER IF YOU REMEMBER TO ASK QUESTIONS: P10
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Steve Gagliardi is a long term resident of Mornington ... more than 45 years. “I’m almost a local,” he says. Steve was a member of the Mornington Life Saving Club from a young age and became the first life member back in the early 1980s. He is also a past president of both Mornington Apex and the Mornington Lions For all legal services a business and its people need cycling with “a terrific bunch of club and also a district goverfriends. “We actually stop at red nor for both organisations. Est. 1954 lights and try to stay away from The proud parent of “two great motorists as much as possible. kids and two equally wonderful I dreamed of being... grand kids”, Steve is the owner An astronaut. I would love to of All State Safety Services , Meljourney into outer space. bourne branch. Previously he had My first paid job was... a long term career in real estate Level 3, 454 Nepean Hwy Frankston 9783 in2323 A shop assistant a stationery as an agents’ rep and then as fully store. licensed agent and business owner In 10 years I will be... of an agency based in Mornington. Level 8, 256 Queen Street, Melbourne 9602 4022 In a position to reap the rewards He tries keep fit and enjoys road
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Ingham sells to investment firm
for action sports retailer Billabong International Ltd. but walked away from a deal after completing due diligence. TPG also co-owns Australian hospital operator Healthscope with The Carlyle Group. Owner Bob Ingham said he was “extremely proud of the business and its achievements to date, and excited to see the business embarking on its next stage of growth…” Day-to-day operations of Ingham will
continue under the direction of CEO Kevin McBain “An important part of the decision for me was finding a buyer who would ensure that our customers will continue to receive the highest level of service and our employees would be well looked after,” said Bob Ingham, who will now concentrate his efforts on the extensive thoroughbred racing business established with his late brother Jack.
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Private investment firm TPG has won a bidding war to buy family-owned chicken company Inghams Enterprises. TPG outbid rivals including The Blackstone Group for Australia’s largest poultry producer that started out on a small farm in Casula (now a Sydney suburb). While Inghams would not disclose the sale price, the Sydney Morning Herald reported online that TPG has paid about $880 million. Inghams Enterprises’ annual turnover last year was $2.2 billion. It employs more than 8000 people in more than 100 locations across Australia and New Zealand. Ingham’s processing plant at Somerville supports a network of broiler farms on the Mornington Pennsula. Inghams is TPG’s first Australian deal since it secured control of utility Alinta Energy in a debt-for-equity swap in 2011. TPG also made several takeover offers
April 2013 | Frankston / Mornington Peninsula / Dandenong BusinessTimes | 5
BUSY BITES
More aware of TIO Awareness of the Telecommunication Industry Ombudsman (TIO) has increased by almost 60 per cent over the past four years. A TIO survey of 1000 consumers in late 2012 found that 57 per cent were aware of the TIO, compared to 36 per cent in 2008. TIO reports a 1.4 per cent increase in new complaints in October-December 2012 when compared to the previous quarter – in all 38,287 new complaints were received. When compared to the same time in 2011, new complaints decreased 20.3 per cent. Complaints about billing, customer service, complaint handling, credit management and contracts have all substantially decreased over the past year. Most complaints about apps used on tablets and smartphones were associated with charges for unexpectedly high downloads.
Mayor on $85,700 Frankston mayor Cr Sandra Mayer will be paid $85, 741 a year for her mayoral term, the maximum allowed in a category 3 council. Councillors will get $26,843 a year for their services in the next 12 months, also the maximum allowed. Councillors and the mayor will receive a nine per cent superannuation contribution.
CRIME NUMBERS DOWN AROUND RAILWAY STATION
Criminal behaviour is abating in and around Dandenong Railway Station, according to a report to council. Police statistics show that assaults, robberies, damage to property and thefts from motor vehicles have dropped. Since the introduction of Protective Services Officers (PSOs) by the state government, there have been no assaults at the railway station. Mark Doubleday, council’s director of community services, supplied council with the police figures in response to a question from new councillor Matthew Kirwan. Cr Kirwan wanted to bring to light a councillor
briefing in January in which issues of crime, station cleanliness and parking were discussed. Mr Doubleday said a ‘deep clean’ – a major overhaul of the station – required closure of the track and train operator Metro was discussing with council how this could be achieved. He said Metro was “very supportive” of regular cleaning and had already “stepped up some measures”. Mr Doubleday said parking issues were being addressed in a plan being developed for the whole central business district. He suggested congestion might be eased if commuters parked at other stations where space was not at such a premium.
frankston city faces deficit after costs escalate Frankston City council has adjusted its 2012-13 budget after a mid year review found capital works costs had escalated almost $1.8 million. The extra expenditure will be funded from savings, grants, loans, reserves and contributions, meaning no additional funding is required from rates. Savings will include $500,000 shaved from the plant replacement program.
The city is likely to end the year with an underlying operational deficit of $627,000 rather than a budgeted surplus of $1, 428,000 The revised budget includes items added by councilors since July. The city’s $6.4 million employee Defined Benefits Fund superannuation shortfall, taken up in this year’s budget, is actually $7.052 million.
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FAMILY BUSINESSES AT RISK WITHOUT SUCCESSION PLANNING Australian family business operators are increasing their risk of insolvency by failing to plan for the future. After witnessing 12 businesses go into liquidation in just two years because their owners didn’t have them ready to hand over, Sydney insolvency expert Antony de Vries brought together 11 experts to meet a critical need for succession planning in Australia. “The typical Australian family business owner is now a 55-year-old baby boomer getting close to retirement, but only 30 per cent of them have succession plans,” Mr de Vries said. “They are putting their own retirements at risk by failing to plan for their exits. Businesses carefully built up over several years are failing to deliver enough money to fund retirement, or worse still going into liquidation. Without planning, the best outcome is that retirement has to be delayed for a few years while a business is readied for sale.” Mr de Vries’ guide Life After Business contains advice from experts in law, tax, restructuring, asset management, financing, accounting, insurance, executive performance, banking and insolvency. The no-nonsense easy-to-read guide is being made available as a book or free online to give business owners the information they need to plan for their exit and to fund the life they want after retirement.
He says Life after Business offers advice across all aspects of succession planning including • Succession options, from passing a business to the next generation to selling it on the open market, merging with a competitor, IPO, internal management buy-out, external management buy-in, franchising or running the business out. • Maximising the value of a business. • How and when to prepare your business for sale (ideally 3‐5 years before a planned exit). • Creating the right business structure to avoid unexpected tax liabilities. • Getting asset valuations and financial records in order. • Legal considerations and the role of insurance. • Due diligence, and managing the sale. Described by David Gonski AC as “a practical and logical exposition of the main issues” and “very useful for every small business owner”, Life After Business follows a series of AusIndustry-°funded seminars delivered by de Vries in 2011. The guide is available at www.lifeafterbusiness.com.au. Antony de Vries is a founding partner at dVT Group with more than 25 years experience in insolvency and restructuring. He previously held senior roles at KPMG, PricewaterhouseCoopers and Ferrier Hodgson
DANDENONG COUNCIL IN FRONT WITH BUDGET AT HALF YEAR The super top-up was part funded from the major project reserve ($5 million) and from surplus funds arising from the mid-year review ($500,000) The annual mid-year budget has a minor favourable surplus position compared to the annual adopted budget of $86,000 after consideration of operating and capital variations approved by council on 10 December. Operating income in the six months to 31 December 2012 is higher than budget primarily due to the higher interest on investments plus delays.
Mornington Peninsula Shire’s 2012-13 budget remains on track following the mid-year review. Adjustments up and down across the shire’s range of services and capital works have balanced each other so that the financial position remains unchanged. The mid year review has provided an additional $250,000 to respond to service demands of homecare services, including funding 6500 additional hours to meet increased demand by an increasingly older population. Rate collections have been revised favourably by $400,000 due to a higher level of supplementary rates processed and fewer objections to valuations.
Voting numbers down Fewer electors voted in Frankston City Council’s 2012 elections than in 2008. Voter turnout as a percentage of the total enrolment was 67.36per cent compared with the 71.88 per cent turnout in 2008. A council report to the March 4 council stated that the lower turnout was consistent with the trend across Victoria. Average voter turnout across the state in 2008 was 74.68 per cent compared to 70.99 per cent in 2012.
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The City of Greater Dandenong is easily beating its half-year budget prediction, spending $16 million less than expected. The overall management accounting result to 31 December shows a favourable operating variance of $6.1 million while capital spending is $10.4 million under budget at half year, mainly because of delays in budgeted roads and facilities projects. In December council paid a $5.5 million early payment towards reducing its superannuation liability, a decision made during the city’s mid-year review.
Mornington on track
April 2013 | Frankston / Mornington Peninsula / Dandenong | BusinessTimes | 7
NETWORKING
1. Asian Pacific had a sales pre-launch for its new serviced offices at the refurbished Peninsula Centre on 28 February at Frankston Dolphins social rooms. The event was arranged by Proudly Frankston in association with Frankston Dolphins and Asian Pacific. From left are Peter Barr, senior estimator of A. G. Coombs Pty Ltd, Jenny and Ken Jungwirth, of Proudly Frankston, Stewart Webster, and Graham Hosking, of Hoskings Jewellers. 2. Asian Pacific presentation night guests (from left) Frankston VFA Football Club president John Barry, Debbie Smith, of Marketing Skill, Mt Eliza, and Greg Bosward. 3. Steve and Cathy Carter with James Massey Chase, business development manager of ABC Financial Group, an Asian Pacific Group company. Mr Carter is managing g director of International Renewable. 4. Asian Pacific sales pre-launch event (from left) Jay Grant, of ABC Finance Group, Alan Wickes, of Proudly Frankston and Michael Galluzzo, of CPC Australia. 5. Peninsula BNI breakfast at at Kirks, Mornington, on 6 March. From left are Lisa Bedin, of Peninsula Curtains, Daryl Gordon, of Daryl Gordon Photography, and Mary Rogers, of Mary Bruce Skincare. 6. BNI Peninsula members (from left) David Cowie, of NicholsLynch Real Estate, Christine Walsh, of Walsh Conveyancing, and Mike White, of White Electrical Solutions. 7. VIP launch of Peninsula by the Bay, Frankston, on 6 March. From left are Paul Duff, Property and Investment Marketing Services, Rahman Ymer, of Creative Art Room, Damien Theisz, general manager of Peninsula by the Bay, and Brian Bijdeveldt, of Profit Coach. 8. Peninsula by the Bay VIP launch (from left) Lorraine and Noel Ferguson, former Frankston councillor and mayor, Natalia Sampson, business development manager of Asia Pacific Corporate Services, and Will Deague, CEO of Asian Pacific, developer of Peninsula by the Bay.
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9. Peninsula by the Bay VIP launch (from left) Bill Toole with interior designer Leanne Uytendaal and her husband Tony . 10. George Yogaratnam, property consultant, with Gerald van de Weg, of the ABC Group, part of Asia Pacific. 11. Play School stars Alex Papps and Abi Tucker bought their popular show to the Frankston Arts Centre stage on Tuesday, 5 March. 12. Action Coach Carrum Downs held a Profit Club training session at its offices in Lakewood Boulevard on 19 Mach. Pictured are Adam Greiner (left) and Matthew Anglim, of Event Essentials, with Jacquie Scholtens, of Clean Green With Envy. 13. Also at the Profit Club training session were Randall Newman, of R Newman Electrical, Lisa Wilde, of Clean Green with Envy, and Ken Allardice, managing director of Allardice Group. 14. Frankston Business Chamber’s monthly networking night was at Frankston VFL (Dolphins) Football Club social rooms on 20 March. At the evening hosted by The Dolphins are (from left) Chris Hutchins, National Sales Manager Transport for Shell, Allison Howe, of Frankston Business Chamber, and John Bownas, senior relationship manager, Bank of Melbourne. 15. Frankston Business Chamber members (from left) Tiffany Thojaya, of Frankston First Aid Training, Alan Stewart, director of Pax Printers, and Sandra Sever, centre manager of Frankston AMF Bowling. 16. Also at the chamber networking night are (from left) Sanan Pasagic, of Mc Pherson and Kelly Lawyers, Dandenong,George Bacon , of Crown Business Solutions, and Max Coulthard, of Monash University Peninsula Campus.
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NETWORKING
Small talk is easier if you remember to ask questions One of the most important aspects of networking is the so-called “small talk” that occurs at networking functions. These ice-breaking conversations are important because they are the first opportunities to identify and begin to grow connections with other people – connections that may lead to business referrals in both the short and long term. One of the most common objections of people who shy away from networking is the fear of this “small talk”. Many people, for one reason or another, simply dread the thought of having to carry on conversations with people they don’t know at networking functions. It’s easy to label these people as shy, but after talking to so many people about it, I’ve come to realise that it’s really a small minority of people who are too shy to enjoy talking with others – the majority of people aren’t afraid to talk, they are just intimidated by the task of finding something to talk about. For this reason, it’s really important for business owners to stay on top of pop culture and current events. The latest issues and stories in the news serve as conversation staters and help you find common ground with a person you are meeting for the first time. But with the media explosion it’s increasingly difficult to have a firm grasp on “water cooler” talk, particularly when it comes to holding a conversation with people in a different age bracket. So, how do you start – and maintain – a conversation at a networking or other event with someone you don’t know at all? The answer is clear…just ask questions! This sounds simple, because it is. A great way to get people to talk is to ask a few “feeder” questions that will help you learn what the other person is interested in. Then, simply hone in on that subject. Here’s an important point that most people may not realise: You don’t have to know anything about the topic to converse about the topic. It doesn’t matter if you don’t know something. When networking, you just have to know enough to ask the questions. I can hear many of you start to groan:
Dr lvan Misner*
Networking specialist
Taking a few minutes each day to browse enough headlines to arm yourself with enough knowledge of current events, pop culture – and yes, even sports – to be able to ask questions and get a conversation going is simply good networking strategy.
“But, Ivan, with work increasingly crossing 24-7 boundaries, it’s harder than ever for business owners to find time to add any extra to the load – now I have to constantly search for articles on pop culture and current events?” It’s easier you think, actually. Mobile news sites such as CNN.com are have set up their pages with easy to read, convenient categories, such as Top News, Sports, Entertainment, Tech, and more. Either at night or first thing in the morning, you take just a few minutes to read the headlines, and maybe the first one or two sentences. You’d be surprised how much you can learn about “what’s hot” from just a cursory glance at the top stories of each section. You have enough
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information to start asking questions and conversing with someone new. And here’s another important point – by asking questions, you make the person you’re talking to feel like an expert. I still remember when I realised the value of asking questions and letting someone answer them. I was flying somewhere for business, and just before take off I happened to strike up a conversation with the person seated next to me. I’m not sure what started the conversation, but I wasn’t familiar with the business he was in, and I asked a question. That question led to another, then another…and at the end of that two-hour flight, I realised that he had talked the entire time! At the end of the flight, we had made a good connection, I had learned something new, and – get this – as we were gathering our belongings, he actually complimented me for being a good conversationalist. In one of my recent books, I wrote about a very savvy networker named Susan who – though she had literally zero interest in sports – read the sports section in her newspaper from cover to cover every single day. “Why on earth would she subject herself to this?” I asked her (as I am admittedly not a sports fan either). And this savvy businesswoman replied, “My networking functions are primarily attended by men. I don’t want to stay on the sidelines while important conversations are going on – conversations that invariably start with a discussion about last night’s game.” See what I meant about “savvy?” She wanted to be able to participate in the conversation from the minute it started, so she would be right in the middle of it when it turned to business. I’d say that was worth a few minutes of the sports section each day. The bottom line is this: Taking a few minutes each day to browse enough headlines to arm yourself with enough knowledge of current events, pop culture – and yes, even sports – to be able to ask questions and get a conversation going is simply good networking strategy. As an added bonus, you’ll learn a lot from these conversations you might never have otherwise. *Dr. Ivan Misner is a New York Times bestselling author. He is the Founder and Chairman of BNI, the world’s largest business networking organisation. Dr. Misner is also the Sr. Partner for the Referral Institute, an international referral training company.
Cutting costs by outsourcing your IT department Small businesses are very good at outsourcing non-essential services because we simply do not have the resources and work for a full time accountant, lawyer or HR specialist ... or many of the other professions whose services we need. Outsourcing allows a business to concentrate on its core competencies and have minimal distractions for the rest of the functions that are essential for a business to survive. Often it works out to be a lot more cost effective than having a high paid engineer for 40 hours a week. The benefits of outsourcing IT support include –
1. Gain from the experience – IT companies see a wide range of problems and conduct a wide range of projects, whereas the inhouse IT department only work with one network and usually deal with routine problems. This means that project management and current technical skills are difficult to maintain. 2. No need to worry about sick leave or holidays – Providing IT support to cover the holidays and sick leave can be very difficult, but with an outsourced IT solution, you don’t need to worry about having your team and IT infrastructure unsupported when your in-house IT person is on leave.
3. Get the right amount of support you need – Often companies will move to an in-house IT person before there is a full 40 hours a week. This means that roles are split between IT and other roles. It makes it hard to find highly skilled IT people who are prepared to do other types of work. With outsourcing, you can get the amount of support that you need. We often find that the savings can be as much as $30,000 when moving from a full time IT person to outsourcing. 4. No need to worry about hiring – It is difficult hiring an expert in an area that you have no expertise. Outsourcing removes the hiring, training and performance management of IT people.
5. Benefit from the economies of scale – If your in house IT team is only 1 or 2 people, it is hard to send them away for training, hard to cover the wide areas of expertise required and hard to cover holidays and sick leave. An IT company will have many more people available and will also have access to high end network management tools. These tools allow remote access, patch management, event log analysis and pre emptive reporting, all of which makes managing the network much easier and cheaper. 6. Pay for what you need – If you hire one person, they will generally require management experience to be able to come up with your IT plan, so you will be paying a management wage for someone who will be doing level 1 and 2 support much of the time. Outsourced IT companies provide a range of skills at a blended rate so you are able to access the high level skills when you need them. 7. Get access to a wider range of skills – An IT company will have
Extreme Networks has its own engineers specialising in different facets of IT work. a range of experts across the areas of IT. It is difficult for any person to be an expert in every area of IT, so specialisation is important. This makes using a team a much more efficient way of managing your network, servers and desktops. If you have a mail problem, we can provide a mail expert – the same goes for networks, security, online marketing and programming.
Extreme Networks provides outsourced IT solutions to hospitals, manufacturers, accountants, lawyers and a wide range of businesses from Dandenong and down the Peninsula. We have saved some companies over $30,000 when they have outsourced their IT support to us and their end user satisfaction levels have increased. So if you are looking for a better way to manage your IT and to save money at the same time, call James Eling on 97857162 for a confidential assessment of your needs.
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April 2013 | Frankston / Mornington Peninsula / Dandenong BusinessTimes | 11
feature: MONEY FROM HONEY
SUCCESS TASTE WORDS & PICTURES BY KEITH PLATT
A constant hum reassures John Winkels, left, that his workers are busy. If there is no buzz, there is no honey and no money. The prerequisites for successful output for the apiarist, or beekeeper, are straightforward – flowers and bees. Put the two together and you have honey. Separate the bees from their honey and you can make money. But making honey on the scale that Winkels needs to make Peninsula Pure Honey viable takes knowledge, planning and process. Winkels may be based in Moorooduc on the Mornington Peninsula, but flowers he needs to produce the pollen for collection by his millions of production staff are scattered far and wide. His thousands of hives are trucked to areas across the state where he is licensed to farm. The licences must be renewed annually and Winkels likens them to “abalone licences, that’s where your long term value is”. Weather and seasons determine where and when flowers will bloom and also the type of honey being produced. His bees are also in big demand by farmers whose crops need to be pollinated on time. “Most food plants are completely dependent on bees, while many other plants and trees are pollinated by birds, other insects or the wind.” German born Winkels was 21 when he came to Australia on a holiday with his parents. He was brought up on a farm near Cologne, where his family grew rabbits in cages, wild pigs, turkeys, chickens. He moved to his Moorooduc property in 1986, embarking over the next 13 years on several different ways of making a living from the land, including raising goats. It was after a plumber friend tried to extract honey from a hive of wild bees in a tree that he decided honey might be a sweet way to success. His first hive was bought through the Trading Post and he then joined a club of enthusiasts. The bees came from collecting swarms in spring, splitting their numbers and “hoping a queen will come”.
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ES SWEET
of hives the previous night to one of his licensed areas in a state forest. “It’s a hard job,” Winkels says. “We have to move the bees to where the nutrition is, which can be up to 500 kilometres away. Spring and autumn are best. “There’s a lot of trial and error involved. Finding the right sites is like prospecting. “Eucalypts can be unreliable, sometimes they respond to rain and drop their flowers. It was quite good during the drought but when conditions are good they choose to grow wood rather than reproduce, which means fewer flowers.” Winkels production problems do not end with the profusion or otherwise of flowers: bees suffer from disease, fungi and attacks from other insects. Bushfires in the Grampians on New Year’s Day cut short the collection of pollen for the prized, and expensive, Manuka honey. Luckily, “nature works it out”, Winkels says. “Bees may not be the smartest, but they are the fastest to adapt to change. They breed so quickly and queens can choose to lay eggs for workers or drones.” A danger looming on the horizon that could be catastrophic is the threat of varroa mites, which can prove deadly to the European strains used in honey production. The mites are carried by Asian bees that have yet to gain a foothold in Australia, but were responsible for the deaths of 80 per cent of bees in New Zealand. However, when things go right, Winkels bees are either busy making honey or pollinating crops. 14
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These days fertilised queens are bought and mailed to Winkels in small cages. He likens the egg-laying queens –mated with about 20 drones that die from the effort – to sperm banks. Each hive has 20,000-60,000 bees, all working for the continuation of their community. Gathering food (pollen) and delivering it to the hive where it is supplied to the next generation carefully being nurtured from eggs to larvae, and finally pupae within the safe, warm walls of honeycomb (wax). Bees are basically tricked into producing more honey than they need by being placed in an area of abundance, so they store excess honey and pollen. The queen is unable to reach the extra layers of honeycomb attached to removable frames, which are larvae-free. The honey is regularly cleared from the honeycomb (“robbing the bees”), which encourages the bees to keep replenishing their store. Beekeepers reuse the honeycomb, so that the bees can concentrate on making honey and not waste time or effort on the intricate, hexagonal wax structure. It has been estimated that bees consume four kilograms of honey to produce 500gm of wax. This is the basic information needed for a honey manufacturer. There is no secret to the process and archaeologists have unearthed hives in the Middle East and drawings of bees being “smoked” dating back 3000 years. Thirty intact hives discovered in the ruins of the city of Rehov, in Israel, are said to prove the existence of a honey industry. In Moorooduc, a tired John Winkels tells of driving a truckload
April 2013 | Frankston / Mornington Peninsula / Dandenong BusinessTimes | 13
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“We hire the boxes out to orchards or farms. It all happens in a warm day in spring,” he says. “It’s blossom time, full bloom and the farmers can’t see a bee in sight and they freak out. “I’ve got my own orchard so I understand what they go through.” Beekeepers are also wary of orchards because of insecticide spray drift. Bees also get caught in bird nets. These two hazards alone can be responsible for the death of 10-15 per cent of bees. While pollinating specific crops the bees do not produce honey: “They need variety not a mono-culture,” Winkels says. “We have to supply the hive with a honey back-up to keep the bees fed, but even then it reduces their life span to about six weeks.” Pure Peninsula Honey produces about 100 tonnes of honey a year, which includes product from some smaller producers. With no use-by date, the honey can be stored outside for long periods in plastic containers. A centrifuge is used to spin the honey out from the honeycomb, with a good hive providing about 15 kilograms. The honey is allowed to settle for up to 48 hours before being passed through a sieve and bottled. There are no additives and little promotion of the product’s tastiness and health benefits as needed. Sold in shops, Pure Peninsula Honey is also available at the Winkels’ farm in Derril Rd, Moorooduc, along with other honey products, including cosmetics and candles. Busy bees can be seen working in a glass-sided hive and the life cycle of bees can be read on signs in the garden. Soon to be released is a honey mead, or honey wine, being made with Mornington Peninsula-based winemaker Wayne Hewett. Winkels, no stranger to being stung by the insects that buzz about making his honey, finds a quote from Einstein to emphasis their effect on humanity: “If bees go, humans have only got two or three years left. It’s very hard to do everything [pollinating plants] by hand.” Until then, the seasons will continue to keep Winkels as busy as a … bee.
Tasty success
14 | BusinessTimes Frankston / Mornington Peninsula / Dandenong | April 2013
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BRAESIDE BUSINESSES ARE GRUMBLING ABOUT SLOW INTERNET SPEEDS AND AT LEAST ONE COMPANY IS ABOUT TO MOVE ELSEWHERE, CITING SLOW ONLINE ACCESS AS A MAJOR FACTOR. NEIL WALKER reports SLOW internet speeds are causing commercial headaches for Kingston area businesses. A Kingston Council survey has revealed major disruptions to business due to internet unreliability in Braeside’s Woodlands Industrial Estate. Council is campaigning to have key Kingston business precincts, including Woodlands, prioritised during the initial rollout of the National Broadband Network. Mayor Ron Brownlees said Woodlands has many companies dealing with global customers, making fast internet connections an essential business tool. “Initial survey responses are indicating major issues in the Woodlands industrial precinct with some businesses looking to relocate due to the lack of broadband services. “This is simply not good enough and will mean businesses take key employment opportunities away from Kingston,” he said. Many businesses have resorted to installing expensive satellite equipment and ad hoc ADSL services in an attempt to feed their need for internet speed. Southern Cross Compressors marketing and IT officer Ben Hall is one of many businesspeople voicing his frustration at slow internet services in the area. “It’s driving us nuts,” he said. “The internet speed is OK in the morning but slows by the afternoon. Telstra advised us the system becomes overloaded.” Southern Cross Compressors sources equipment that compresses air vital to the performance of heavy industrial machines. Mr Hall said internet speeds became so slow at times that on-road sales staff are unable to access the company’s online system.
Slow internet is stalling business
Air time: Southern Cross Compressors national service manager Daryl Edwards and marketing and IT officer Ben Hall are frustrated by Braeside area internet logjams. Picture: Yanni
The company, which has been in Braeside for 17 years, is planning to move to Dandenong South or Keysborough, with a lack of acceptable internet service one of the reasons for the move. “The internet connection drops out several times a day,” Mr Hall said. It is a similar scenario at nearby wrapping designer and manufacturer The Wrapping Paper Company. The company uses an ADSL service with a wireless 3G modem “back up” but struggles to
16 | BusinessTimes Frankston / Mornington Peninsula / Dandenong | April 2013
achieve online download speeds of four megabits a second. The NBN will provide download speeds of up to 80 megabits a second. The Wrapping Company CEO Harry Dam said: “We’re an online sales business – our income is derived online. “It’s vital to be able to communicate with our website and, more importantly, the internet is used as part of our manufacturing process. “We want to be able to offer live online
internet issues
Many businesses have resorted to installing expensive satellite equipment and ad hoc ADSL services in an attempt to feed their need for internet speed. a less expensive option connecting the network to local exchanges is sufficient. NBN Co spokesperson Rhonda Griffin said: “We understand the need for high speed broadband and that many homes and businesses are looking forward to the NBN rollout. “We have to plan on the basis of the availability of infrastructure from Telstra
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– the exchanges and dark fibre links that allow us to build our fibre nodes and connect them to the Points of Interconnect. “ We prioritised growth corridors that are likely to contain high numbers of Greenfields sites so that we could, as efficiently as possible, execute on the new Greenfields policy, and we prioritised links to support our fixed wireless and satellite network so that we can bring high-speed broadband to rural Australia as fast as possible,” Griffin said. “We used optimisation software as part of this process to develop the rollout sequence. “Though there are sites due to start construction in the area, Braeside is not within the current rollout schedule which runs to June 2015. “We expect to announce a further 12-month of rollout information taking our plans to June 2016 in the near future,” Griffin said. Courtesy Mornington Peninsula News Group
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training in the use of our products to our business clients, but it’s impossible with the slow internet speeds we suffer.” Professional photography business Nulab uses “state of the art technology” at its Braeside laboratory with director Michael Warshall unhappy at the impact slow internet speeds and dropouts are having on business. Nulab has 15 ADSL lines at its premises but the distance from the Mordialloc exchange and the absence of reliable, quick broadband services in the area means it sometimes takes hours to download a single job order from a client. “This is making us less competitive,” Mr Warshall said. “It’s holding us back.” The NBN project has become mired in controversy amid political bickering between the federal government and the Opposition over the initial cost of the $43 billion rollout. The federal government favours connecting the network directly to premises, while the opposition argues
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April 2013 | Frankston / Mornington Peninsula / Dandenong BusinessTimes | 17
MARKETS
Buying as the market dips The market rally of the past nine months caught the public imagination. Money was being pulled out of bonds and flooding into global share markets offering relief after four years of depressed share prices. Richard Campbell* Stock Analyst
most global markets could be a notch higher or considerably lower. Whatever the case, it is almost certain the next short period will swing sharply between hope and sober fact. For starters the US market rapidly became expensive. On a CAPE basis – the cyclically adjusted price earnings ratio – it was far higher in mid March than the longer term average: 24 times v 15.9. If US earnings retreat to the average of six decades the CAPE is 50 per cent out of kilter. Each earnings period is slightly different so it is not an infallible guide but it does suggest that it would not take much to send the US market skidding. After all, the flip side of massive central bank support for asset prices is the rationale for the action: the US economy can’t be so robust if the US Reserve goes to such extreme lengths to try to glue the cracks together. The other issue is whether this fizzy US party atmosphere had much to do with the more modest Aussie barbecue across the street. Glen Stephens lowered rates several times since 2009, but our three per cent official rate is worlds away from the zero rate settings in the US and Europe. Nor do we have many examples of very high margin profits that to some extent justify current US market levels. Our banks are certainly very profitable, but the walloping $12.6 billion
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* Richard Campbell is Executive Director of Peninsula Capital Management, Tel. 9642 0545. rcampbell@peninsulacapitalmanage ment.com.au
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The general cry was don’t stand in the way of a charging bull. In fact, many bond dealers were sceptical that funds were coming from fixed interest markets, but there was no doubt about the size of the carrot being dangled. The US and European central banks kept rates close to zero and as encouragement they vowed to extend all the credit necessary for as long as it took to kick markets up. In the case of the US this meant $84 billion a month or a trillion new dollars a year. If this flood of money reduced the value of $US to assist exporters, so much the better. This “accommodation” coincided with the technical break-through in US oil and gas recovery. The ingenious US drilling industry found a way to split open concrete hard shale beds and dissolve their one to four per cent of embedded organic matter with “slick water”. The flow of oil and gas was remarkable and created waves of optimism, not only about new jobs in the oil industry, but freedom – or at least partial independence – from Middle Eastern oil imports. With that came the bonus of potential reduction of the cost of protecting far-off oil rigs and sea lanes. Given the pain of so many US injuries and deaths over a decade, the relief was heart-felt. It was a win-win-win. The obvious question, however, was whether this euphoric mood was well based in the US and in Australia. It is a sign of the times that between writing and publication
the big four earned in 2012 was less due to increased lending to business and home buyers than to a better than usual spread between the cost of funding and the cost borrowing. A third difference is the impact of China’s re-orientation of its economy. The fact that the new administration has declared it will not build any more government buildings in the foreseeable future is not in itself a blow to the big iron ore exporters, but in policy terms it signals a major shift. Construction consumes 20 per cent of China’s steel. The new Politburo realises that many of the big cities are over-built and millions of empty apartments are far out of reach of ordinary families. Much growth has been brought forward. Even the founder of the country’s largest real estate developer, China Vanke, freely admits to bubble conditions. Said Wang Shi: “This could cause a disaster if not well managed. Common to both the US and our market are the widening fissures in Europe. The proposal by the Cyprus government that depositors should contribute between 6.5 and 9.9 per cent of their deposits to a national bail-out sent shock waves around the Mediterranean. The depositors had not participated in the lavish salaries and free apartments, but now they had to cough up. How did that work? There will certainly be time to buy the dips as we have no end of well-run stocks and funds, but it may turn out that the best dip to buy may be still a way off.
18 | BusinessTimes Frankston / Mornington Peninsula / Dandenong | April 2013 A Voice For Business
Call Marg Harrison, 0414 773 153 or email marg@businesstimes.net.au
HEALTH
Late nights, weight gain For anyone who studies the fascinating field of Chinese medicine – in any of its guises – one of the first things you learn is that its principles are based on the “laws of nature”. Michael Ellis*
Chinese Herbalist
To keep our yin and yang in balance, we need to be most active during the yang part of the day (the morning) and increasingly less active as day turns into night … when we should sleep! And I know Western science says that stuff is not important and everything’s OK, but I’m here to tell you it is important and not OK – if you want to stay well, keep a healthy weight and live your allotted 100 healthy years (which was the starting position of the Chinese tradition). In a nutshell, to keep our yin and yang in balance, we need to be most active during the yang part of the day (the morning) and increasingly less active as day turns into night … when we should sleep! The morning is when we should do yang stuff – exercising, for one example. Studying, for another. Eating, for another. The yin time is late afternoon, so that’s when we should do more yin things, like winding down with less stimulating activities, preparing for sleep. Is that how we live here in the Western world? Yeah, right! Most of us have that
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That sounds impressively old age, I know – or maybe it’s new age – but what does it actually mean, apart from that the person driving the slow car in front of you is always wearing a bowls hat and the bloke roaring up your tail is always wearing his cap back to front? One thing it means is that we as well as observing the traffic signals, we should observe the daily cycle. I might have mentioned in a previous column – OK, several times – that the Chinese have a neat way of conceptualising everything in existence as relatively yin or yang. So night is yin (all darkness, coldness and stillness) and daytime is yang (all light, warmth and activity). Yin and yang reach their peak – yang at noon, yin at midnight – then begin to transform into the other. And so the cycle goes. A similar thing happens in the human body, where yin is substance and inactivity, and yang is metabolic heat and all action. So thinking about things in this way, one of the first conclusions that the sages of ancient China came to was that if you live your life out of sync with this daily cycle of yin and yang, there’s a price to pay. That is, there are real health consequences. Yes, I know that’s bad news if you happen to be a shift worker, or to like to stay up watching videos and surfing the internet then to sleep the morning away.
completely upside down. We sleep in as late as possible, grab a snack on the run for breakfast and an artificial stimulant (coffee) to give our yang a kick before rushing to work. We bust a gut on the job, then in late afternoon, when in nature everything is winding down, what do we do? Hit the gym! Afterwards we eat our biggest meal of the day, and if it’s the weekend – our days of rest – we party. More stimulation (yang), more alcohol (yang), more food (ditto), maybe sex (you’re getting the idea). We crash into bed, sleep fitfully through to mid morning, and wake up feeling tired … This is life in the 24-hour city. But it’s not healthy. It’s certainly not living according to the natural cycle. But heck, what would the sages of Chinese medicine know. That might have applied 2000 years ago, right? Science understands that human beings have an internal biological clock that follows circadian rhythms, synchronising with the earth’s rotation. When the sun comes up, we wake, our metabolisms speed up and we become active. After the sun goes down, our metabolisms slow down. If we follow the circadian rhythms, we are hungrier during the day and taper off our food intake at night. Now researchers at Northwestern University in the United States have identified a link between habitually staying up late and weight gain. Their study, using 51 volunteers, found that those who regularly retired late consumed more calories and ate more junk foods than those with normal sleeping habits. The study showed that when sleep and eating were not aligned with the body’s internal clock, this created changes in appetite and metabolism, which in turn led to weight gain. 20
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we’re underestimating risks: Allianz Insurance group Allianz says Australian businesses are underestimating risks associated with system failures. While the majority of businesses are most concerned about natural catastrophes, the threat posed by more modern risks like cybercrime is often underestimated. IT failures – whether self-inflicted by human error or due to cybercrime – can mean big losses in an increasingly digitised economy. Nonetheless, just six per cent of Allianz experts say their clients are really aware of this risk. Allianz risk managers surveyed in Australia identified natural catastrophes (46 per cent of responses) and business interruption (33 per cent of responses) as the two top risks for corporate clients. AGCS Pacific general manager Holger Schaefer says concern about natural catastrophes in Australia is not surprising following the impact of such major events as the Victorian Black Saturday bushfires in 2009, the Melbourne and Perth hail storms in 2010 and the Queensland floods and Cyclone Yasi in 2011. “Today’s global companies operate in a complex risk landscape that features traditional risks like fire as well as ultra-modern risks such as supply chain interruptions and cybercrime. “Most companies are heavily reliant on IT systems and other technologies such as electronic sales, order and payment systems. Interruption to these systems due to cybercrime or even an
DANDENONG COUNCIL HQ ON TIME, BUDGET Greater Dandenong’s new municipal building is on time and budget, engineering services director Bruce Rendell told the latest council meeting. His report in early March noted that the third level form work had started. “A lot of the wall panels are going up and we have done some work and preparation towards the chamber (council meeting) area which is along Lonsdale St. It is moving along very nicely … and looking good for us to move into the building in late March next year,” he said.
9784 9500
LATE NIGHTS AND WEIGHT GAIN 19
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The 23 late sleepers in the study showed significantly different eating habits than the 28 normal sleepers: Normal sleepers consumed 248 less calories per day on average. Also, normal sleepers ate twice as many healthy vegetables and half as much fast food, and downed fewer soft drinks. Normal sleepers had lower, healthier body mass indexes than late sleepers. Lead author Phyllis Zee concluded that the study “suggests regulating the timing of eating and sleep could improve the effectiveness of weight management programs”. That’s one way of looking at it. Another is that living the late-night lifestyle damages your yang, which in turn leads to an unhealthy accumulation of yin. It’s a simple law of nature.
138 YOUNG STREET, FRANKSTON
* Michael Ellis is a registered Chinese herbalist in Mt Eliza. Visit www.mtelizaherbal.com
20 | BusinessTimes Frankston / Mornington Peninsula / Dandenong | April 2013
old-fashioned electrical supply outage can have a significant impact on a business’s ability to operate. “Australian businesses need to be more aware of these technology-related threats and ensure they have the appropriate risk management strategies, including insurance, in place to protect their financial sustainability,” Mr Schaefer said. The ‘Allianz Risk Barometer 2013’ Survey gathered opinions from 529 corporate and industrial insurance experts from 28 countries on the most important risks that companies in particular regions and sectors face in the immediate future.
SENTIMENT AND SALES
AVOID LEASING PITFALLS Legal and financial advice is a must before signing a lease for business premises. Business owners considering signing a retail lease should completely understand and agree with the clauses in the agreement. Professional advice before signing any contract should avoid expensive misunderstandings that could ruin a business. When looking at potential premises to lease, consider: • What are your business requirements? • Do you need licenses or permits? • The term of the lease and if you are granted an option at the end of the lease • Vacancy rates in the area • Physical condition of the premises • Fit out. Are permissions and approvals required and who is responsible for paying? Read business.gov.au fair trading topic for information on retail leasing a business premises. Visit the Department of Industry, Innovation, Science, Research and Tertiary Education website for information on avoiding the pitfalls in retail leasing.
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The rise in consumer confidence has not boosted Aussies’ spending enough to spur a recovery, according to Australian National Retailers Association (ANRA) CEO Margy Osmond. Ms Osmond was commenting on the latest Westpac Melbourne Institute Index of Consumer Sentiment She said the two per cent increase in
consumer sentiment was welcome “and we hope it indicates the Reserve Bank of Australia’s moves to lower the cash rate are starting to have an impact on Aussie family budgets”. “However, it appears households are still choosing the bank as the best place to put their money. There were, however, good indicators in terms of general feeling towards the economy. Aussie families increased their view of family finances versus a year ago by 3.9 per cent and their outlook into the future also increased – up 3.1 per cent. “Another bright spot in this report is that fewer people are looking to pay down debt – that has fallen to 18 per cent from 22 per cent a year ago – indicating people are becoming more comfortable with debt levels and may again move to spend. “But retailers might not see a big boost in retail figures in March – despite improved views of the economy...” Despite a good start to the year with January retail figures up 0.9 per cent, retailers will remain cautiously optimistic about the prospect of recovery in 2013.”
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April 2013 | Frankston / Mornington Peninsula / Dandenong BusinessTimes | 21
MANAGING
How professional is your business? Being professional is not easy, particularly for small organisations that cannot afford to have the overhead costs of support functions like large businesses. In fact, small businesses often get labelled as being unprofessional because their people behave badly when something goes wrong. So, what can a small business leader do so their business becomes more professional? Firstly, large businesses usually have support from professional individuals covering many different corporate functions. These professionals develop and administer policies and procedures that help to implement their business strategy and their policies. These functions usually include people/human resources, engineering, IT, accounting, marketing, legal, etc. These support people work with corporate executives to develop standards and systems to ensure that they create a unique corporate architecture that distinguishes it from its competitors. Having breadth of support structures builds a system that results in consistent, thoughtful handling of people and issues. For example, nearly all corporations will have a set of organisational values that are designed to shape the daily decisions made throughout the organisation. When the term professional is applied to organisations, it is usually in this context of creating a stable, consistent set of behaviours throughout the organisation, so that these behaviours reflect well on the organisation under all circumstances. Obviously, small businesses cannot afford to carry these overheads, and therefore the burden of responsibility for these processes falls to the business owner or manager to try to substitute for these functions. The business owner is usually involved intimately in the start-up phase of the business and they can become so totally adsorbed by the creation of the business that they miss the opportunity to develop this professionalism early on. Ideally, much of this development should be done before the business hires its first employee or sells its first product. In particular, the organisational values should be defined as one of the very first steps in launching a business. These values are integral to shaping the business by communicating the behavioural expectations of the business to all stakeholders. Some of the usual
Hamish Petrie*
Business Consultant
When the term professional is applied to organisations, it is usually in the context of creating a stable, consistent set of behaviours throughout the organisation... values include concepts of integrity, ethics, customer importance, safety, environment, community, service, product quality, accountability, etc. The particular set of values that you select for your organisation become standards that are not negotiable and should shape every situation encountered by your people. Another effective exercise is to identify role model corporations that have demonstrated professional behaviour and to then adapt their best ideas to use in your business. Obviously, just transcribing their words won’t work, but you can take their ideas and rework them to suit your unique situation. You can also use role model corporations in the real world. For example, as Apple Inc. is widely respected for their customer focus, you can ask yourself: “how would Apple Inc. handle this particular customer issue?” You can enhance your professionalism by choosing several role model corporations, and extracting the best pieces of each ones policies and procedures to apply to your business. The greatest judges of your professionalism will be your own people. They expect that you will care about them, and treat them in an appropriate, consistent, and ethical manner. In small businesses, treating everyone this way can be difficult, especially when you have family members and friends involved in the business as they often expect some form of special treatment. When this happens, it can act as a real deterrent for the rest of your
22 | BusinessTimes Frankston / Mornington Peninsula / Dandenong | April 2013
people who then see that they are not getting fair treatment or opportunity. If you have family and friends involved in the business, then it is best to make your policies and procedures very clear to everyone so that they clearly understand how you will treat them, especially in sensitive areas like compensation and promotional opportunities. Many big corporations will prohibit or heavily restrict family member interactions but this is often impossible in small businesses. Clarifying how these situations will be handled will then allow your other people to make their personal choices about how they work for you. Customers also have high expectations for professional conduct. This can range from an initial friendly greeting through to handling complaints. In many cases, it is simply doing what you have said you will do and following up within the timeframe that you initially estimated. Today, communication is a vital component to keep your customers informed about your issues, so that they feel like they are important and are being treated with dignity and respect. One of the key features of professional organisations is that they have methods for collecting and collating feedback, especially from their own people as well as their customers. They have methods to analyse this data and use it to improve their systems. While this can be challenging in a small business, it is ultimately the final process that will enhance and distinguish your business. Action Planning Questions: 1. Do you have a set of organisational values that are fully deployed and reinforced by behaviour by all your people? 2. Have you identified role model corporations and their specific policies and procedures that could be adapted to suit your business? 3. If you have family or friends involved in your business, do you have clear and transparent policies for their treatment compared to the rest of your people? 4. Do you have a system to ensure that you will do what you say you will do for your customers or other key stakeholders? 5. Do you have methods for collecting and collating feedback and using it to improve your systems of work? *Hamish Petrie had a 37-year corporate career including 25 with Alcoa Inc. His latest position was VP People and Communications for the Global Alcoa Corporation based in New York. He can be contacted at hamish@nitroworld.net or on 0404345103. © Hamish Petrie 2012
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n Labour Hire
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Call 8788 5151 or info@vicforce.com.au www.vicforce.com.au
2181
Ph: 03 59779334 Mob: 0421 358084 Mary Ann & JohnPW Mary Ann & John Drysdale D Website: www.freshfieldalpacas.com.au 895 Frankston-Flinders Road Email: johndry@bigpond.com Somerville. 3912. Victoria.
Website: www.freshfieldalpacas.com.au Ph: 03 59779334
Mob: 0421 358084
Email: johndry@bigpond.com
Website: www.freshfieldalpacas.com.au
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Mary Ann & John Drysdale 895 Frankston-Flinders Road Somerville. 3912. Victoria.
Call VICFORCE the No 1 Employment agency for service and reliability. On time Guaranteed. 24/7 365 day service.
895 Frankston-Flin E Somerville. 3912
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Ph: 03 59779334
Email: johndry@b
Website: www.fr
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2185
Mary Ann &Ann John Drysdale Mary & John Drysdale Mary Ann & JohnM D Ph: 03 59779334 Mob: 0421 358084 P 895 Frankston-Flinders Road 895 Frankston-Flin n Marketing 895 Frankston-Flinders Road 8 Somerville. 3912. Victoria. Somerville. 3912E Email: johndry@bigpond.com 2115 Uniforms • Embroidery • Screen Printing • Promotional Products Somerville. 3912. Victoria. SW Website: www.freshfieldalpacas.com.au Ph: 03 59779334
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Mob: 0421 358084
Email: johndry@bigpond.com
Website: www.freshfieldalpacas.com.au Ph: 03 59779334 Mob: 0421 358084
Email: johndry@bigpond.com
Ph: 03 59779334
Email: johndry@b
Website: www.fr P
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Website: www.freshfieldalpacas.com.au
2183
Large Showroom - Olsen Street, Frankston Just outside Bayside Shopping Centre Mon to Fri - 9.00am to 5.00pm Phone: (03) 9781 0444 b2b.frankston@embroidme.com.au www.frankston.embroidme.com.au
n Property
Mary Ann & John Drysdale
Mary Ann & John Drysdale 895Frankston-Flinders Frankston-Flinders 895 Road Road Somerville. Somerville. 3912.3912. Victoria.Victoria.
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Mary Ann & John D 895 Frankston-Flin8 Somerville. 3912S
Ph: 03 59779334
Mob: 0421 358084 03 59779334 Ph: 03 59779334 Mob: 0421 358084Ph: P Email: johndry@b
Email: johndry@bigpond.com
Email: johndry@bigpond.com E Website: www.freshfieldalpacas.com.au Promote your business Website: www.frM Mary Ann & John Drysdale Experience the excitement of Frankston’s Website: www.freshfieldalpacas.com.au W
NEW THE ART
895 Frankston-Flinders Road for just $140 a month* Serviced Offices Somerville. 3912. Victoria.
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Offices for
Ph: 03 9863 7888
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Get your message out to business owners. Use this space to tell them how your product or service can help them. Call Marg on 0414 773 153. Email marg@businesstimes.net.au
03 59779334
Mob: 0421 358084
Email: johndry@bigpond.com Mary Ann & John Drysdale
Frankston-Flinders Road Website:895www.freshfieldalpacas.com.au 2184
STATE OF
Somerville.
*For six issues paid monthly. Plus GST
3912.
Victoria.
April 2013 | Frankston / Mornington Peninsula / Dandenong BusinessTimes | 23
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A Voice For Business
76 Reid Parade (PO Box 428) Hastings VIC 3915 P 03 5979 7744 F 03 5979 7944 e info@businesstimes.net.au
To the Business Owner
2177
POSTAGE
PAID
7/1 Tyabb Road, Centre Mornington VIC 3931 Telstra Business Mornington Call: 1300Road, MYBUSINESS (1300 692 874) 7/1 Tyabb Mornington VIC 3931 Call: 1300 MYBUSINESS (1300 692 874)
AUSTRALIA
Telstra Business Centre Mornington 7/1 Tyabb Road,Telstra Mornington VICCentre 3931Mornington Business Call: 1300 MYBUSINESS 874) 7/1 Tyabb(1300 Road,692 Mornington VIC 3931 Telstra Business Centre Mornington Call: 1300 MYBUSINESS (1300 692 874) 7/1 Tyabb Road, Mornington VIC 3931 Telstra Business Centre Mornington Call: 1300 MYBUSINESS (1300 692 874)