Six Models of Work PLUS
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I.
For maximum productivity and meeting the needs of each person’s unique workflow, Six Models of Work is built around individual efficiency.
Agent Caretaker Contender Curator Methodical Virtuoso 5
Six Models of Work
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Effective space planning consists of arranging a multitude of factors to deliver spaces that can bring companies a competitive advantage.
What’s in one’s workspace is determined by what
Research has identified six information management models that assist in categorizing how individuals manage the corporate knowledge under their control.
anticipated and archived. It was found that people tend
Criteria taken into consideration during this research were worker responsibility, privacy, and interaction. These criteria combined with studying how workers attain, store and share information helps identify the different models.
When sorting, people either pile or file, and create
By identifying worker models and using “typical” space designs for each, designers can effectively create spaces that best support worker productivity.
chaotic, and unmanageable tasks by designers. The
Effective corporate knowledge management revolves around appropriate space design for today’s workers and how they manage what’s in their workspace.
A well designed workspace that’s configured to the type
they do. Everyone creates “collections” of information and they arrange it in three primary stages – active, to have larger collections in one stage versus another, and the ratio depends on the nature of their work. intuitive groupings of their work based on time sensitivity and need for access to files. Using the Six Models of Work typicals provides an easy way to bring order to what previously seemed random, result is specific planning tools that help design spaces to best support each pattern of work. of work being done can make a big difference in today’s increasingly smaller and more intense workplace.
The Models: Companies are striving to maximize their workers’ corporate knowledge resources to enhance efficiencies and productivity.
Agent: Filters and distributes information to and from others Caretaker: Knowledge provider that enables work of others Contender: Works solo and with others to complete open-ended jobs Curator: Keeper of collections for others Methodical: Performs predefined tasks, continually Virtuoso: Works alone in an area of expertise 7
Agent 8.0 8
Agent The agent is a position that is unstructured and delegates information and tasks. Their work is flexible, broad, highly interactive and mobile. Their work is so interactive, they often find little time to do individual work. Most agents’ files are stored vertically and close at hand, as process helpers. Agents are typically at the managerial level in an organization.
Filters and distributes information to and from others.
Requirements: – Minimal workflow organizational tools intended to stage active and anticipated work within daily view. – Large worksurface area to facilitate multi-tasking and flexibility. – Lateral and vertical storage required for archived work – “life support” items. – Designated collaborative space and tools within the workstation to accommodate multiple guests. – Readily available access to private space. – Supply staging area for unpacking and packing of mobile work. – Convenient power access/docking for laptop, tablet or phone. – Tools to facilitate brainstorming and creativity. – Display space for personal items -personal or professional accomplishments. – Ergonomic tools and accessories to support moderate computer use.
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Caretaker 24.4 10
Caretaker Caretakers make sure the office runs smoothly and efficiently. They perform a wide variety of tasks and have a great deal of interaction with coworkers. Their collection of information helps to support the work of others where the systematization and coordination of people and information is commonplace. Security may be required as well.
Knowledge provider that enables work of others.
Requirements: – Workflow organizational tools intended to stage active and anticipated work within daily view. – Maximum lateral and vertical storage required for active and archived work – “life support” items. – Work tools or accessories that facilitate posting easy reminders and notes or displaying lists and tasks. – Routine collaboration and information exchanges at a small informal meeting area or mobile/nesting table to accommodate one guest. Table may also be used as additional worksurface. – Guest chair or mobile pedestal with cushion to accommodate occasional interaction. – Ergonomic tools and accessories to support intensive daily computer use.
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Contender 15.4
Contender Contenders bring specific skills and knowledge to a team. They constantly change their work focus and have a large collection of files and data in front of them. Contenders have moderate and flexible interaction with coworkers.
Requirements:
Works individually and with others to complete open-ended jobs.
– Workflow organizational tools for active and anticipated work- “stacks & piles”. – Moderate worksurface area to facilitate multitasking and flexibility. – Convenient access to vertical storage for reference and support materials. – Convenient meeting space for team interaction. – Convenient access to a private space. – Accommodate quick interactions with others. – Supply staging area for unpacking and packing of mobile work. – Convenient power access/docking for laptop, tablet or phone.
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Curator 7.6
Curator Curators are responsible for maintenance and access of records, documents and information. They have minimal interaction with coworkers, but experience interruptions from agents, contenders, and virtuosos. A curator tends to keep information hidden and they understand the value of information and how it helps the business. They are typically logistic and protocol oriented.
Keeper of collections for others.
Requirements: – Workflow organizational tools intended to stage active and anticipated work within daily view. – Large worksurface area to facilitate multitasking and flexibility. – Convenient access to vertical storage for reference and support materials. – Convenient access to secure archived record storage. Volume typically requires an ancillary storage area or significantly larger workstation. – Ergonomic tools and accessories to support intensive daily computer use. – Accommodate quick interactions with others.
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Methodical 24.4 16
Methodical Methodicals perform very specialized work consisting of predefined processes. They usually work with a continual flow of information and have minimal interaction with coworkers. Methodical collections usually represent work in progress. Protocol is the norm with content and action closely linked.
Continually performs predefined tasks.
Requirements: – Minimal workflow organizational tools intended to facilitate linear data movement – “in & out”. – Minimal footprint and secure storage requirements, mostly personal items. – Convenient access to vertical storage for reference and support materials. – Minimal need for accommodating visitors. – Mobile, nesting or shared table readily available as active and anticipated workloads increase. – Potentially a “hoteling” solution.
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Virtuoso 28.4 18
Virtuoso Virtuosos perform highly focused work that specializes in a certain discipline or part of the business. Minimal interaction with coworkers, but can dispel information necessary to a team. Typically they maintain information under their control for longer periods of time. Often are shielded from distractions for concentration purposes. Their information collections tend to be visible and flat. Work tends to be more open-ended.
Works alone in an area of expertise.
Requirements: – Large worksurface area able to accommodate large format documents. – Convenient access to vertical storage for reference and support materials. – Moveable screen able to accommodate varying levels of privacy. – Work tools that facilitate posting easy reminders and notes or displaying lists and tasks. – Ergonomic tools and accessories to support intensive daily computer use. – Display space for meaningful trophies is appreciated.
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Us.
A work environment’s common spaces directly impact collective efficiencies that have a symbiotic relationship. When treated with equal importance, the complete environment will yield maximum return on investment. “These spaces represent the 6 Models of Work PLUS.”
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Speak These areas, such as receptions, lobbies, and foyers, provide the first impression and it is important that they speak your brand. First impressions can have a significant impact on your client experience, your employee’s well-being, and the overall tone of your workspace.
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We These formal and informal spaces focus on teamwork, collaboration, information exchanges and educating. Get the team together for brainstorming, training, client meetings, and more. These areas will help you meet the needs of everyone involved.
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Conference Conference rooms are a necessity for private and formal meetings. Technology and presentation screens are vital for the participants. There is virtually an infinite selection of table and seating styles, all available with easy plug-in or wireless technology, marker boards, and visual accessories. Larger, Agile conference rooms are purposefully designed to support many different types of meetings by utilizing reconfigurable mobile tables of different shapes and sizes.
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Training Training Rooms can be very diverse in their appearance. They vary greatly in size and configuration – from a traditional classroom, a moveable seating and table arrangement, to an auditorium style space. All of these options have the potential to enhance the ability of the workforce to learn and embrace new ideas with ease. Thoughtful design and planning for training rooms requires technology, volume, and flexibility requirements that will provide the optimal learning environment.
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Huddle Room Huddle rooms are a relatively new concept in workspace design. These small enclosed spaces typically hold up to 5 people for quick and easy meetings. Due to their small size, Huddle rooms can be placed in any location of the workspace and are ideal for conference calls, sales presentations, and job interviews. As a budget-friendly conference room alternative, companies can install a few Huddle rooms throughout the office enabling people to meet for brainstorming or problemsolving discussions.
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Collision Space Collision spaces are work areas where people can interact in an impromptu way. While a collision space can be anything from water coolers to highly traveled hallways, the modern collision space is designed with human interaction in mind. Well-designed Collision spaces make these casual ‘meetings’ more natural, engaging and fun in lieu of rigidity traditional conference rooms. These spaces are inviting, vibrant and comfy and also provide plug and play technology to enhance productivity. The primary intention of a collision space is to spawn creativity via casual idea-sharing amongst peers. This creative process can be an essential contributing factor to a business’ success. Collision spaces effectively lasso chance worker interactions with great results.
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Education The Educational environment has changed dramatically over the years and is now all encompassing. We can learn anywhere due to technology. However, some environments lend themselves to faster and easier learning. How? Through Active Learning Design. K-12 and Higher Ed are embracing Active Learning by promoting flexible learning spaces - incorporating choices of where and how to learn. These new environments facilitate projectbased learning and competency-based progressions. Students can move from individual learning to project teams to skill groups to activity centers. Providing the right furnishings, technology, and innovative settings helps bring this concept together. A creative and inspiring atmosphere where students of all ages are engaged with the learning process generates stellar results.
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The Agile Office The conventional workplace environment supports a static workforce. An agile workplace environment provides efficiency and flexibility for a dynamic workforce. IT departments that require quick transitions for individual and group tasks is a great example. One solution is using mobile, adjustable height table workstations which can be easily converted from personal workspaces to team units. Another option is eliminating desk ownership. Certain types of workers, like outside sales reps, can transition from dedicated workstations to touch-down spots or shared spaces. An Agile working environment can reduce the business’ real estate volume and property costs up to 20%.
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Keep These areas are all about distributing and storing a variety of information. No matter how digital your storage becomes, you’ll always have a need to store physical materials whether that’s data or office supplies.
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Archive Storage Even though we think we don’t need paper and file storage, we still do! Archival storage can be placed in a back office or room that doesn’t take up valuable space within the work environment. There are great storage options that offer high density filing to maximize space.
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Shared Storage Since we don’t need much personal storage space now, shared storage is an extremely viable solution and allows the workstation footprint to decrease without sacrificing productivity or efficiency. Through proper use of acoustic properties and other ancillary solutions, smaller workstations promote a healthier work environment and more efficient real estate utilization, all increasing your return on investment. Innovative options like sliding doors, open and closed cabinets, cubbies and drawers which can be shared by adjacent co-workers are prime examples of shared storage.
Work Center The daily tasks and routines vital to a business’ productivity revolve around a well-planned Work Center. Printers, copiers, office supplies and work essentials should be centrally located in order to provide convenient access for the entire team. Work Centers can also be combined with Shared Storage and designed to incorporate Collision Spaces. 41
Me These areas focus on the health, wellness and overall individual needs of the team. The concept of “Me� spaces differ from the individual efficiencies with Six Models of Work. Me spaces provide an alternative space for an individual to meet their needs outside of their personal workspace.
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Break Room Break Rooms can be considered a get-away for workers or a casual gathering space. They look like cafes or upscale kitchens and offer amenities just like home. Break Rooms should feel inviting, safe, and relaxing with different types of seating options.
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Respite Room Respite Rooms are an imperative part of the workspace. These sanctuary rooms are for wellness, naps, and nursing mothers. A warm and cozy atmosphere where people can take a few minutes to relax and unwind.
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Privacy Booths Privacy Booths are a great asset to the open plan office. All workers need a spot for private phone calls and concentration. These flexible products can be added to virtually any location in the workspace, are completely self-contained and easily relocated as needed. They require minimal real estate but pay big dividends for worker morale.
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Healthcare Environment Healthcare interiors revolve around purpose, performance, safety and healing. Optimal healthcare facilities should evoke a sense of calm, comfort and healing to both patients and their families. Highly functional, attractive and durable furnishings and finishes are a necessity for a health facility’s public areas, patient rooms, and medical offices. Incorporating humancentered and multi-sensory criteria into the overall planning, pre-design, and interior design process creates inviting and safe healthcare environments.
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