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Welcome to
from Member Guidebook
by ButlerRural
Butler Rural Electric Cooperative
Our member-owned, not-for-profit electric co-op powers over 11,800 homes and businesses. We're led by our members and are committed to improving the quality of life in our community. Our employees live in your community and work to provide reliable and affordable electric service.
Reliable Electric Service
Our outage time is 108 minutes per member each year. That's significantly lower than outages experienced by customers of investorowned utilities and municipals, who are without power an average of 160 minutes each year.
AVERAGE OUTAGE
TIME PER MEMBER: 108 MINUTES
Excellent Satisfaction
Our satisfaction score is 88 out of 100. That means satisfaction with the co-op is higher than well-known businesses like Apple and Coca-Cola.
With SmartHub, you can:
> Pay your bill
> Report power outages
> View your electric use
> Sign up for paperless billing
> Enroll in Auto Pay
> Sign up for e-mail and text alerts
Download our free SmartHub app to securely pay your bill, report power outages, analyze your electric use, and more.
Take control of your energy use with SmartHub's Usage Explorer SmartHub’s Usage Explorer shows your electric use on a monthly, daily, and hourly basis. With the Usage Explorer, you can access your home’s energy use history, monitor how changes in temperature impact your energy use, and troubleshoot malfunctioning items using more energy than normal.
See how one member monitors their daily energy consumption with the Usage Explorer on the next page.
