BVRLA News, December 2011/January 2012 by BVRLA

BVRLA News

www.bvrla.co.uk December 2011/January 2012

The newsletter of the British Vehicle Rental and Leasing Association

Reasons to be cheerful despite economic woes by John Lewis

Despite most economists producing a dire prognosis for the year ahead, the BVRLA believes there is reason for the vehicle rental and leasing industry to be optimistic about 2012. With economic growth slipping across the world and austerity measures biting hard in the UK, business is not going to get any easier in 2012. However, road transport is an essential, not a luxury, and vehicle rental and leasing will continue to gain market share as long as businesses and consumers continue to look for costeffective, hassle-free motoring.

due to the reduced amount of stock coming into the remarketing system. The new car retail market will remain subdued, with dealers and their customers turning to high-quality six-month to four-year-old ex-rental and leasing stock. You only have to look at the way prices held up in the final quarter of 2011, despite some of the pessimistic predictions from so-called remarketing ‘gurus’. With growing numbers of manufacturers either returning or increasing their allocation to the rental market, this year will see a greater choice of newer, more fuel-efficient vehicles for car hire customers.

2012 will see a wider range of electric cars and vans on the road. It could be the year EV sales really take off.

Vauxhall Ampera

The BVRLA expects the half-dozen new funders recruited last year to really start delivering credit to the independent leasing and rental sectors during 2012. These funders are fully engaged with the motor finance market and should hopefully be immune to any further Eurozone-related banking crisis. They will also reduce the industry’s dependence on uninterested parties like Black Horse, who continue to cynically price themselves out of the market. Despite a continued drop in demand for used cars, the association expects residual values to hold up well this year

2012 will also see a much wider range of electric cars and vans on the road. It could be the year EV sales really take off, but only if manufacturers are more realistic on pricing and the government extends the incentive grant scheme to electric vans, where running costs are more attractive. The new range-extender Ampera and Volt are an attractive prospect for company car fleets, as are the next generation of diesel hybrids and plug-in hybrids. Depending on manufacturer allocations, up to 80% of these vehicles could end up on fleets. n

In this issue Swift BVRLA response hinders car hire scam A media campaign warning of bogus car rental companies has saved many customers from being defrauded page 2 First fruits of the Red Tape Challenge The government’s Red Tape Challenge has produced its first results for the vehicle leasing and rental sector page 3 Research confirms rental cars’ efficiency UK rental cars are safer, less polluting and used more efficiently than the average private car, according to transport research specialist TRL page 3 Tougher London LEZ could boost rental New standards for the London Low Emission Zone could bring an upsurge in commercial vehicle rental page 4 Conference catch-up The industry gathered in December for the BVRLA’s annual conference. Take a look at our photographic summary of the event page 5

— Promoting responsible road transport since 1967 —

Comment Swift BVRLA response helps stop car hire scam Happy New Year to all our members!

It has definitely been a good start to the year for vehicle remarketers, with BCA reporting a near 4% rise in used fleet car prices for December and even greater rises for nearly-new models. The used market ‘experts’ who predicted sharp falls in the final months of 2011 have been left with egg on their faces, proving that the only reliable analysis of the car market can be made with hindsight. So we would advise members to keep doing what you have been doing so well and push for the best prices for your vehicles. With new car sales in the doldrums and partexchange cars in short supply, 2012 could be a fleet-sellers’ market!

Toby Poston Editor Toby Poston, toby@bvrla.co.uk 01494 545700 Production Manager Steven Prizeman, steven@bvrla.co.uk 01494 545710 Advertising Nora Leggett, nora@bvrla.co.uk 01494 545713

A BVRLA media campaign warning the public of the dangers of renting from bogus car rental companies appears to have prevented many customers from being defrauded. Early in December the BVRLA was tipped-off about an apparently bogus car rental company, 118carhire.net, which was running national newspaper adverts for cut-price car hire with free delivery anywhere in the UK. The company was also appearing in price comparison sites and Google search engine results. The ad campaign bore many of the hallmarks of a car hire scam that occurred in December 2010 involving a company called Rentmac. Determined to try and prevent a similar fraud occurring, the association alerted the media and contacted both Trading Standards and the Metropolitan Police,

who subsequently issued a fraud alert. Both The Guardian and the BBC covered the story, including guidance from the BVRLA. Although the association was subsequently contacted by a number of 118carhire.net victims and a credit card company whose customers had been defrauded, it appears that far fewer people were caught out this time. “By setting up a professionallooking website and serviced office, and running adverts in national newspapers, these fraudsters were trying to take advantage of naïve consumers looking for a Christmas car hire bargain,” said BVRLA chief executive John Lewis. “We must work with our members and consumer groups to educate consumers so that these easy-to-set-up scams can’t work in future.” n

BVRLA rental members met with representatives from Mastercard, Which?, the Office of Fair Trading and the European Consumer Centre recently to discuss ways of improving the car hire experience for customers. The group had a particular focus on cross-border rentals – a major source of unresolved consumer complaints. It is hoped that regular meetings will improve communications between the industry, credit card companies and consumer organisations, and help customers become better informed.

BVRLA River Lodge, Badminton Court Amersham Buckinghamshire HP7 0DD T 01494 434747 F 01494 434499 E info@bvrla.co.uk W bvrla.co.uk Honorary Life President Freddie Aldous Chairman Neil Cunningham Vice Chairman Kevin McNally Honorary Treasurer Brian Back Chief Executive John Lewis

Tests try to keep pace with tech Brakes, lighting, steering and suspension are all affected by changes to vehicle testing which came into effect on 1 January 2012. Introduced as part of an EU directive, the changes aim to modernise vehicle testing to keep pace with technological advances. Newly testable items include components in anti-lock braking and electronic stability control systems. Heavy goods and passenger service vehicles also see revised standards for registration plates, electric wiring, seat belts and fuel tanks. The Vehicle and Operator Services Agency (VOSA) has said the cost of both the annual HGV/PSV and MOT tests will remain the same and no more

than a minute will be added to their length. It said this had been achieved by using the changes to simplify the procedure, as well as remove outdated areas of the test. The BVRLA believes that the new areas of the test could impose an additional burden on vehicle operators, who could see a rise in maintenance costs as a result. VOSA has indicated that ‘failures’ on the newly testable items will be treated as ‘advisory’ until 1 April 2012. Vehicles presented after this date that do not meet the new standards will fail the test. n Full details of the MOT/annual test changes for 2012 for cars, vans and HGVs can be downloaded here.

BVRLA News | December 2011/January 2012

Red Tape results promise savings for sector The government’s Red Tape Challenge has produced its first results for the vehicle leasing and rental sector. In December, Transport Secretary Justine Greening announced these findings from her department’s attempts to remove or amend poor regulations:

On-demand vehicle registration documents (V5s) for the fleet sector By issuing V5 documents to vehicle owners only when they are requested, rather than issuing them automatically, the Driver and Vehicle Licensing Agency (DVLA) will eliminate the cost of storing and distributing massive batches of documents. “It remains to be seen whether this is a precursor to making the V5 an electronic document, but this will be a major cost-saver for UK fleets,” said BVRLA chief executive John Lewis, who took part in the Department for Transport’s (DfT’s) red tape debate as a ‘fleet sector champion’. “Eliminating the paperwork burden of dealing with V5s was one of our main suggestions when the BVRLA responded to the challenge back in May 2011.”

Abolishing the paper counterpart to the driving licence The government has pledged to abolish the paper counterpart to the driving licence by 2015. This will benefit all motorists, but it will also require the DVLA to introduce real-time electronic access to driver records for rental companies, driver training companies and other organisations that currently rely on the information on the counterpart. “This is another common-sense move that removes paperwork and administrative costs,” said Lewis. “We have recently set up a secure data feed with the DVLA and look forward to working with them in enabling real-time access for members, hopefully at reduced cost.”

Removing the need to present proof of insurance when taxing a vehicle A result of the introduction of continuous insurance enforcement, the BVRLA believes this will eliminate a big administrative cost and a headache for fleets.

Driver Certificates of Professional Competence (CPCs) The BVRLA will lobby for commercial vehicle rental delivery drivers to be exempted from requiring a Driver CPC. “The DfT has highlighted farmers carrying stock to market as a potential example of where the requirement could be removed, but at least they are carrying a load, possibly after a long day in the fields”, said Lewis. “In contrast, commercial vehicle rental delivery drivers will be taking empty vehicles to and from customers or branches. It makes no sense for our drivers to have to obtain the Driver CPC if farmers don’t.” n

New research endorses rental cars’ efficiency UK rental cars emit less CO2 and local air pollutants, are safer and are used more efficiently than the average privately-owned car, according to a study commissioned by the BVRLA. Conducted by transport research body TRL, the study helps establish some of the sustainability credentials of car rental and supports the industry’s call for it to be given greater consideration in transport policymaking. It has already been endorsed by the government, with Transport Minister Norman Baker saying: “For too long the rented car has seemed like a poor relation to its private counterpart. Yet this report from the vehicle rental industry shows that, in environmental terms, rental cars often represent the cheaper, more efficient and less carbon-intensive option. What’s more, they have real potential to encourage the take-up of new low-carbon vehicle technologies.

On average, rental vehicles have lower emissions than private cars

In 2010, average emissions from UK rental cars were 146g CO2/km. This is more than 12% lower than the average for the UK car fleet. air Rental cars are also likely to emit substantially lower levels of local car. pollutants, especially NOx and particulates, than the average UK

“The government wants people to travel in more sustainable ways, choosing the low-carbon alternatives that suit them best – whether that means working from home, working more flexibly or sharing a car. As this report demonstrates, it’s high time renting a car was added to that menu of options.” The study found:

❱ Average CO2 emissions from UK

rental cars were 12% lower than the average for the UK car fleet. ❱ Rental vehicles are newer and better maintained than the average

BVRLA News | December 2011/January 2012

privately owned car and more likely to have recent safety technology. ❱ Used more often than the average private car, rental vehicles are more cost-efficient and can help reduce urban parking congestion. ❱ Rental provides a relatively cheap way of accessing cars. ❱ Rental provides a key link to other forms of transport. BVRLA chief executive John Lewis said: “It is now clearer than ever that car rental presents a cheaper, safer and more sustainable alternative to car ownership for millions of business and leisure motorists.” n A full version of the research, Vehicle Rental: environmental and sustainability implications, can be accessed via the TRL website. A BVRLA summary of the research, Car Rental: the pay-as-you-go route to responsible motoring, can be read here. 3

Tougher LEZ standards could boost rental The commercial vehicle rental industry is expecting an upsurge in business following the introduction of new standards for the London Low Emission Zone on 3 January.

Low Emission Zone-compliant van or truck for a fraction of the cost of paying the LEZ fee,” said John Lewis, chief executive of the British Vehicle Rental and Leasing Association.

Businesses or individuals running older, more polluting trucks, vans, minibuses, motorhomes and even commercial-use 4x4s now face stiff penalties for operating in the zone. A cost-effective solution for most of them is to rent replacement vehicles for occasional trips into Greater London.

TfL has launched a nationwide advertising campaign to spread awareness of the new standards and the BVRLA has asked its members to help spread the message.

People who travel into London regularly will already have plans to replace older vehicles or fit them with particulate filters, but vehicle operators who visit the capital infrequently are at risk of being caught out. Transport for London (TfL) estimates that the operators of some 75,000 HGVs, buses and coaches and 72,000 light commercial vehicles (LCVs) and minibuses could be affected by the new LEZ standards. “It might not make economic sense for them to buy a new vehicle or spend thousands of pounds on fitting a filter because of one or two trips to London each year, but they can hire a modern,

The new London LEZ standard LCVs, minibuses, camper vans, commercial-use 4x4s, pick-ups and even non-station wagon Land Rover Defenders fall within the scope of the zone for the first time, with owners having to meet the Euro 3 standard for particulate matter in order to avoid a daily charge of £100. Failure to pay the charge incurs a £500 penalty. Trucks have to meet the Euro IV standard for particulate matter in order

to avoid a £200 charge. The penalty for failing to pay this is £1,000. Vans and minibuses registered as new on or after 1 January 2002 and trucks registered as new on or after 1 October 2006 meet the new LEZ standards. The BVRLA has prepared a range of marketing resources for its members to use to increase awareness of the LEZ:

❱ A press release template to which

company details can be added before being sent to the local press. ❱ A PDF leaflet on the LEZ that can be put on websites or sent to customers. ❱ An article about the LEZ that can be posted on company websites or sent to local press to raise awareness. n The ‘LEZ marketing kit’ is available to members from the BVRLA website. London Low Emission Zone (Fact Sheet 568) can be downloaded here.

With increasing pressure on the government to meet European emission targets, a further 15 English councils have received funding to develop similar LEZ projects. The BVRLA believes that as new zones emerge a harmonised approach to their emission standards will be vital. Its call for a common framework for LEZs has received support from the chair of the Environmental Audit Committee, who has urged the government to develop one.

O-licence: ‘new opportunities’ Parking fine threat averted

New EU legislation brought into UK law last December means that O-licence holders now have to prove that they have access to at least one goods vehicle.

However, licence holders do not have to own a vehicle as long as they can prove that they have a formal contract with a rental or leasing company that enables them to hire one when necessary.This is important for licence holders who only require a goods vehicle at certain times of the year – if they carry out seasonal work, for example. They can satisfy the new requirement by having a formal arrangement in place to hire a vehicle as and when required. Without such arrangements, operators who only need a vehicle on an ad hoc basis will find that the Traffic 4

Commissioner refuses to grant a licence.

The BVRLA believes that the new requirement creates an opportunity for the commercial vehicle rental industry. It has produced a template letter that can be used by licence holders to demonstrate that a formal agreement has been entered into. To obtain a copy, or for more information on the changes to the O-licence, contact legal and policy director Jay Parmar. n Further information can be found in Goods Vehicle Operator Licensing Guide for Operators, published by the Vehicle and Operator Services Agency (VOSA). It can be downloaded here. Contact Jay Parmar, jay@bvrla.co.uk 01494 545706

The BVRLA has secured an amendment to the Protection of Freedoms Bill to ensure that rental and leasing companies can transfer liability for unpaid parking fines incurred on private land to the customer operating the vehicle at the time. If the draft law is approved by Parliament, private parking firms will, from 1 October 2012, have a legal right to enforce the payment for unpaid private parking fines against the registered keeper of the vehicle – a clear danger for rental and leasing businesses, had the right to transfer fines not been secured. Clamping and towing of vehicles on private land will also be outlawed from 1 October. n

BVRLA News | December 2011/January 2012

Conference catch-up On Thursday 1 December 2011, representatives from across the rental, leasing and associated industries gathered for the BVRLA Industry Conference. Held at the Heritage Motor Centre, sponsored by Honda and supported by BCA and CAP, it was a day to remember for everyone who came. Here’s a photographic round-up of the event for those of you who couldn’t attend – hopefully we’ll see you at Conference 2012.

DVLA sets out its plans for online services The BVRLA has welcomed government proposals to centralise Driver and Vehicle Licensing Agency (DVLA) activities and move more of its services online. Announcing a consultation on the plans, Transport Minister Mike Penning said that they would make “dealing with the DVLA easier and quicker for motorists and businesses”. The plans would lead to the closure of 39 regional offices by the end of 2013, with work centralised at the DVLA’s HQ in Swansea. The government is promising more choice and flexibility, including greater use of online services. It believes savings of £28m could be achievable. “In Spring 2011 we sat down with the minister and told him that there

was a massive opportunity to streamline and modernise the way the DVLA dealt with its customers,” said BVRLA chief executive John Lewis.

about how the agency could save itself and its customers time and millions of pounds each year. These include:

“With this announcement and the Red Tape Challenge that is under way, the coalition government has shown that it is willing to listen and take brave decisions when it comes to poor legislation and inefficient working practices.”

vehicle disposal. ❱ prepayment accounts for refund and purchase of VED. ❱ electronic V5 (print on demand only). ❱ bulk e-licensing for goods vehicles. ❱ real-time online driver licence check. ❱ multi-year VED. ❱ removing the need to display the tax disc. n

He added: “It is always regrettable when people face redundancy, particularly in the current economic environment. But reducing bureaucracy is a great way of boosting the private sector and creating jobs.” The DVLA is inviting responses to its plans and the BVRLA will be taking the opportunity to repeat its suggestions

❱ electronic notification for SORN or

Members wanting to respond to the consultation directly can do so here, or contact legal and policy director Jay Parmar. Contact Jay Parmar, jay@bvrla.co.uk 01494 545706

Annual test data: electronic delivery draws near BVRLA members are working with the Vehicle and Operator Services Agency (VOSA) to pilot a new service that allows them to receive annual test data electronically. It is hoped that they can ensure there are no glitches with the new Annual Test History Report Service before it is rolled out exclusively to BVRLA members in the next few months. Once registered, VOSA will send

members a secure file containing their vehicle’s test result, including whether the vehicle passed first time, reason for failure, and location of the test. Results from Authorised Testing Facilities will also be included. The BVRLA believes that improved transparency of vehicle test data will help members monitor the performance of third-party maintenance providers and show

how well clients’ vehicles are being maintained. n BVRLA members wanting to register for the Annual Test History Report Service can find out more here, or contact legal and policy director Jay Parmar. Contact Jay Parmar, jay@bvrla.co.uk 01494 545706

BVRLA and engineers develop garage accreditation The BVRLA is working with the Society of Engineers (SOE) to develop an accreditation scheme for commercial vehicle garages. The society has already launched a successful accreditation scheme for commercial vehicle technicians, and the BVRLA is keen to support a similar independent accreditation scheme for garages used by many of its members. Members using SOE-accredited garages would be assured that 6

their vehicles had been serviced, maintained and repaired to an independently verified standard.

(OCRS) from the Vehicle and Operator Services Agency (VOSA).

The SOE believes that the scheme would enable owners and operators to make an informed judgement regarding the suitability of the workshops they intend to use. This could help improve the first-time pass rate for the annual test.

The BVRLA has secured a seat on the SOE working group that is developing the garage accreditation, which is due to be launched at the Commercial Vehicle show in April. For more information on the accreditation scheme, contact BVRLA legal and policy administrator Sallie Catchpole. n

Improved maintenance levels could also help an operator obtain a higher Operator Compliance Risk Score

Contact Sallie Catchpole, sallie@bvrla.co.uk 01494 545715

BVRLA News | December 2011/January 2012

Are electric vehicles really cleaner? The great attraction of plug-in hybrids and electric vehicles is the phenomenally low headline CO2 figure – supposedly zero for fully electric vehicles. But there’s more to this than meets the eye, says Jay Nagley. Hybrids and EVs are still responsible for a certain amount of CO2 because the electricity they run on has to be generated at a power station. The real question is how much CO2 these vehicles generate on a like-for-like basis when compared to a conventional car. The first task is to calculate how much CO2 is generated at the power station. On average, each kilowatthour (kWh) of electricity generated in the UK emits 545g/km of CO2 (to see how it works go to www.nef.org. uk/greencompany/co2calculator. htm). A modern five-seat electric car has a battery with a capacity of approximately 22kWh to give a range of 160km (100 miles), so a full charge is responsible for 75g/km of CO2 (545g x 22 kWh/160km). The manufacturers of electric cars agree, with Renault saying that the 2012 Fluence electric saloon emits the equivalent of 72g/km, while Nissan reports a figure of 80g/ km of CO2 for the 24kWh Leaf.

the electricity needed to recharge its batteries. With a 4.4kWh battery pack and a range of 23km in electric mode, it is actually emitting 104g/km of CO2 when running on battery power obtained from the national grid. The EU test cycle for hybrids has one run with the batteries fully charged and one run with them empty – and the impact of mains electricity is ignored. With full batteries, Toyota acknowledges that the Prius can

Electric vehicles are not a technology challenge for industry; they are a policy challenge for governments.

The cost of a Leaf battery pack is thought to be around $10,000, which is probably not much less than the manufacturing cost of an entire Ford Focus. The point is that Renault and Nissan’s electric car programme is being driven from France, a country that has far lower CO2 emissions from power stations, because 75% of them are nuclear. Renault says that the Fluence produces just 12g/km of CO2 in its home country.

So how does that compare to a conventional family car of the same size? The lowest CO2 figure of a conventional lower-medium car is 89g/km (2012 Ford Focus Econetic). However, that figure is only for the fuel actually burned in the engine. Refining and transporting the fuel to the petrol station adds another 15% – so the equivalent Focus figure is more like 102g/km of CO2. Electric car manufacturers also point out that recharging at night, when proportionately more electricity is generated from nuclear and renewable sources, reduces the CO2 figure to 60g/km of CO2.

“probably” do the whole 20-minute test without ever using its petrol engine. Figures from Toyota in the USA show that a plug-in Prius gets 78mpg (UK gallons) in real-world use, implying an overall CO2 figure of approximately 75g/km in the UK.

Thus electric vehicles are not ultimately a technology challenge for the car industry; they are a policy challenge for governments. Until a country produces most of its electricity from non- (or very low) CO2 sources, it is not going to get much benefit from electric vehicles. n

Then we come to the question of plugin hybrids, which makes the previous calculations look like child’s play. The official figure for the 2012 Toyota Prius plug-in is 49g/km, but that excludes

If all three types of engine cluster between 75g/km and around 100g/ km of CO2, one might wonder why manufacturers would go to the expense of making an electric car at all?

Jay Nagley is managing director of Spyder Redspy Ltd, which supplies both websites and content to clients such as Inchcape, Hitachi Capital and a number of major dealer groups.

BVRLA News | December 2011/January 2012

Toyota Prius

Over 70 fact sheets and guides Training The BVRLA has published over 70 fact sheets and guides on a range of key operational issues affecting vehicle rental and leasing companies. Results from the 2011 BVRLA Member Survey have told us that many of you would like more information on what is available. The key benefits of reading BVRLA fact sheets and guides are:

❱ improved ability to advise customers. ❱ competitive advantage. ❱ support for staff induction/training. ❱ enhancing compliance.

Fact Sheet/Guide

Our top five fact sheets and guides are listed below. These are all available for BVRLA members to download – just click on the title. n A full list of BVRLA fact sheets can be found here. BVRLA members who cannot find the subject they are looking for are welcome to call the legal and policy team for further advice. Contact BVRLA Legal and Policy Department: 01494 545711

Covers

Road Traffic Offences

• • • •

Dealing with parking fines and moving traffic offences Knowing your legal rights Model letters Guidance on how to appeal

Digital Tachographs

• • • •

When one should be fitted Legal obligations for downloading data Data protection Rules on tachograph calibration

BVRLA Guide to Driving a Minibus in the UK and Abroad

• • • •

Who can drive a minibus Fast-track procedure for reclaiming impounded vehicles Documents required when taking a vehicle abroad Restrictions on the weight of loads

Company Car Taxation

• What is included in the list price and what is not • How to calculate car benefit charges, with examples • Supplements and reductions for different fuels

BVRLA Guide to Waivers, Excess and Insurance

• • •

Forum: Technical & Operational Management Honda, Slough BVRLA Golf Day

Frilford Heath Golf Club

8 March 15 March 6 Sept

From 1 April the period for which an ATA Technical Customer Service Advisor accreditation is valid will change to three years (from the current five) to better reflect the pace of technological development. Current holders of ATA accreditation will not be affected. Anyone wishing to become accredited before the end of March should book an assessment date as soon as possible. To book places, contact: Fran Hampson, fran@bvrla.co.uk 01494 545703

Affordable Rentals (Woking) Dorset Vehicle Rentals (Dorchester) (Nottingham) Excel Car Hire Ltd KB Self Drive Ltd (Smethwick) Lowestoft Car Hire (Lowestoft) Minster Self Drive Ltd (Middlesbrough) (Colchester) Robertson Self Drive

Leasing Specialist Fleet Services Ltd (Northampton)

Leasing Broker

For enquiries about BVRLA forums, seminars and conferences, and to book places: contact member services administrator Fran Hampson: fran@bvrla.co.uk, 01494 545703 For enquiries about the BVRLA Annual Dinner, and to book places: contact membership administrator June Dyer: june@bvrla.co.uk, 01494 545714 Full details of all BVRLA events can be found on the association’s website: www.bvrla.co.uk

ATA Technical Customer Service Advisor Dates on demand

Rental

Forum: Residual Value and Remarketing CHANGE OF VENUE: Heritage Motor Centre, Gaydon, Warwickshire 23 February London

This course, accredited by the Institute of Leadership and Management (ILM), looks at typical customer and fleet issues and discusses delivering fleet solutions. Our four-day course is delivered in modules, each lasting two days. We have recently remodelled the course to include the light commercial vehicle and new car marketplace, and now include trends and initiatives that drive customer choice in the private, business and fleet operations sectors. Funding options and their relative merits are covered in detail.

New members

Explanations of insurance products and waivers Customer’s responsibilities Comparisons of excess reduction offered by rental companies and third parties

BVRLA Events

BVRLA Annual Dinner 2012

Certificate in Fleet Consultancy Module One: 12-13 September Module Two: 7-8 November

AFL (Fleet Management) Ltd (Slough) Prospectus Vehicle Solutions Ltd (Burntwood, Staffordshire) Vehicle Consulting Plc (Manchester)

BVRLA News | December 2011/January 2012