YOUR ASSOCIATION
NEW Communication toolkit for lease customers
Updated Fair Wear & Tear Guide
The BVRLA has produced a new communications toolkit to support leasing members with their customer communication. The Return your lease toolkit is the third in a suite of toolkits available to members, including Plan your lease and Love your lease.
An updated Fair Wear & Tear Guide for commercial vehicles over 3.5 tonnes and minibuses up to 17 seats is now available. The BVRLA Fair Wear & Tear Guide provides a widely-adopted industry standard that covers every aspect of a vehicle’s condition when it is returned to a lease company at the end of a contract. The association produces three guides – for cars, vans and commercial vehicles over 3.5t.
The toolkits include a range of print, digital and social media communication resources that can be accessed freely by members who log in to the BVRLA website. All Communications Toolkits can be found in the News & Media section of the BVRLA website.
This new guide for commercial vehicles over 3.5t has been updated following a comprehensive review by an expert group of representatives from the BVRLA, fleet operators, auction houses, de-fleet organisations, the Road Haulage Association and the Freight Transport Association. A number of changes have been applied to the guide in relation to:
The BVRLA publishes trusted information and advice for members’ customers to help them at all three stages of the leasing process: • When considering leasing – Plan your lease • During the lease period – Love your lease • At the end of contract – Return your lease Members are encouraged to promote this information to customers by using the resources available. Members can also contact the BVRLA communications team to request co-branded material. u
Need a BVRLA website account? Any individual working for a BVRLA member can access all member-only content by logging into the BVRLA website. Register for an account on the BVRLA website.
| Autumn 2020
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Chips, dents and scratches Minor repairs Passenger vehicles D irect Vision Sensors and ADAS, in-cab cameras
• Windscreens • Major repairs • Curtains and Pelmets
The BVRLA Fair Wear & Tear Guide forms an important part of the BVRLA’s governance regime and it sets the industry standard when it comes to best practice for assessing fair wear and tear on leased vehicles. Members are encouraged to provide lease customers with a copy of the BVRLA Fair Wear & Tear Guide which provides essential advice on vehicle maintenance and upkeep to help prevent unacceptable wear and tear from occurring and defines the industry standard for every aspect of the vehicle’s condition. As well as printed copies, the BVRLA provides an e-licence version of its Fair Wear & Tear Guides. Both print and digital versions can be co-branded for members. For further information and pricing email fleet@bvrla.co.uk. u 5
