BVRLA Rental Code of Conduct
Pre- and post-rental procedures Vehicles must be inspected before they are rented to ensure that they are in a clean and roadworthy condition to at least the standard stipulated by the BVRLA Inspection Programme. Members must ensure that any pre-existing damage, such as scratches and dents, both inside and out, is clearly indicated on the pre-rental inspection report or rental agreement. The pre-rental inspection report or rental agreement must also list portable accessories supplied such as a satellite navigation system. Before the rental period begins, the customer must be given the opportunity to check and agree both the interior and exterior condition of the vehicle before signing the pre-rental inspection report/rental agreement. If the customer is required to sign the pre-rental inspection report before checking the vehicle, eg if the vehicle is in a car park some distance from the rental desk, or if it is a fast-track service or unattended delivery, the member must provide the customer with information on how to contact a company representative to report any damage not recorded on the pre-rental inspection report. If the vehicle is inspected in poor light or bad weather the customer should be advised that they may inspect the vehicle again as soon as practicable and report any damage not recorded on the pre-rental inspection report. The member should, when requested to do so by the customer, help them become familiar with the basic operation and use of the vehicle. They must also be given clear instructions as to the type of fuel that should be used in the vehicle and advice on charging the battery if the vehicle is powered in part or whole by electricity. Members should ensure customers are made aware whether the vehicle has a spare wheel, a run flat, or a puncture repair kit, or whether the customer is required to call the breakdown service in the event of tyre damage.
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