The vision for superfluid government - cost saving plus enriched citizen experience Governments have typically lagged behind their private sector counterparts in adopting and realizing the benefits of technological innovation. There is undoubtedly tremendous opportunity for the public sector to leverage newer technologies and models to improve the delivery of services to citizens. The scale of government-citizen interaction is enormous, with government spending on public services at close to 50% of GDP. Cities represent a high proportion of this activity, as local government spending on public services at close to 50% of GDP. Cities represent a high proportion of this activity, as local government spending comprises more than 20% of total government expenses. In short, cities can and should be the premiere hotbed for superfluid government innovation. Cost saving represent one benefit, but the opportunity to vastly improve the urban citizen experience should be another key driver.
The vision for superfluid government - cost saving plus enriched citizen experience Governments have typically lagged behind their private sector counterparts in adopting and realizing the benefits of technological innovation. There is undoubtedly tremendous opportunity for the public sector to leverage newer technologies and models to improve the delivery of services to citizens. The scale of government-citizen interaction is enormous, with government spending on public services at close to 50% of GDP. Cities represent a high proportion of this activity, as local government spending on public services at close to 50% of GDP. Cities represent a high proportion of this activity, as local government spending comprises more than 20% of total government expenses. In short, cities can and should be the premiere hotbed for superfluid government innovation. Cost saving represent one benefit, but the opportunity to vastly improve the urban citizen experience should be another key driver.
The vision for superfluid government - cost saving plus enriched citizen experience Governments have typically lagged behind their private sector counterparts in adopting and realizing the benefits of technological innovation. There is undoubtedly tremendous opportunity for the public sector to leverage newer technologies and models to improve the delivery of services to citizens. The scale of government-citizen interaction is enormous, with government spending on public services at close to 50% of GDP. Cities represent a high proportion of this activity, as local government spending on public services at close to 50% of GDP. Cities represent a high proportion of this activity, as local government spending comprises more than 20% of total government expenses. In short, cities can and should be the premiere hotbed for superfluid government innovation. Cost saving represent one benefit, but the opportunity to vastly improve the urban citizen experience should be another key driver.
Welcome to the City-as-a-Service The City-as-a-Service model is emerging as a key enabler of more superfluid city governments. City-as-a-Service can be defined as the delivery or enablement of core municipal services through digital platforms that are data-driven and accessible via personal devices. Similar to accessing apps-based ridesharing services or entertainment streaming services, residents in many cities can now use smartphones or personal computers to access services as diverse as public transportation, housing, employment, licensing and regulatory support. Today, citizens in some cities can communicate quickly with relevant city agencies through online chat, in some cases powered by chatbots, which are constantly learning from such interactions. Identification verification capabilities and payment options are also enabled, adding levels of security and convenience to transactions.
Tel-Aviv-DigiTel
Johannesburg “Find ‘and Fix” Tel-Aviv-DigiTel
Johannesburg “Find ‘and Fix” Tel-Aviv-DigiTel
Mantova “Phygital City”