Raghava s
C Raghava Reddy Cell: +91-9963949997
Email: c.raghavareddy@gmail.com
OBJECTIVE To obtain a challenging position as a System & Network Engineer to support system administration and analysis in the IT industry focused on Server & Network Support and contribute to its growth through acquired technical skills. SUMMARY OF EXPERICNCE AND SKILLS: Around 6+ years of experience in the field of Computer Hardware, Networking & System Administration on Microsoft windows platform.
Installation and administration of SCCM 2007. Installation and Administration of win 2003 Active Directory Services. Installing and Configuring DHCP, DNS & Terminal Services. Implementing Disk Mirroring & RAID 5 Volumes for Fault Tolerance. Administration & Maintenance of Active Directory resources. Installation and maintenance of Wireless Network using D-link access points & Bridges. Knowledge on Red Hat Linux workstation & server 3.0 and Linux 9.0 Have knowledge on VMWARE ESX 4.1 Good technical and documentation skills and general written, oral and interpersonal communication skills, with experience dealing with a broad range of stakeholder in a professional manner.
CERTIFICATIONS
Microsoft Certified Professional (MCP) ITIL Certified Windows Server 2008 R2, Virtualization Administrator PSE-HP Proliant Service Engineer. Accredited Platform Specialist in HP Commercial Desktops, Workstations and Notebooks. Accredited Platform Specialist in HP Printers.
PROFESSIONAL ACHIEVEMENTS Promotion: Was promoted to Asst Manager IT in the month of June 2010. Awarded Top Achiever Star Night Award in 2008 for providing excellent support. (at HSBC) Awarded Best Quality Performer for Q3 & Q4 2008 at HSBC.
TECHNICAL EXPERTISE SUMMARY:
Hardware Operating Systems
Tools & Utilities
Dell Power Edge Servers, HP Proliant servers, HPLT0 4 and HP Tape libraries. Windows Server 2008, Windows Server 2003,Windows 2000 Server and Windows 2000/XP/VISTA/Windows 7
Active Directory, WSUS 3.0, WDS, VMware Workstation, Microsoft Virtual PC, DRAC, VMware sphere 4.0, , SCCM2007 R3, Hyper-v,
1. Present Employer
: HSBC Global Resourcing , Hyderabad
Position
: Systems Engineer
Tenure
: From July 2007 to Till Date
JOB RESPONSIBILITIES @ HSBC Managed SCCM 2007 infrastructure & troubleshooting. Daily monitoring Server Health Check, Patch Deployment Report/ Software Deployment Reports in SCCM 2007 Worked on OSD & USMT SCCM 2007. Querying and Reporting in SCCM 2007 and Hardware and Software inventory. Supported Desktop team as an L2 Mentor Responsible for maintaining, deploying SCCM infrastructure and clients. SCCM Management - Deploying Software’s, Remote administrations and Troubleshooting Troubleshooting and configuration of client operating system (WIN XP, WIN 7) Remote desktop management. Provided IT support for software deployment, users, groups, application packages creation and supporting until the process goes live. Played vital role in the process of upgrading client’s from Win XP to Windows 7 through SCCM 2007. Responsible for testing and updating Microsoft patches and applications. Problem/Incident/Change Management is handled through Global Service desk tool (Global Service Desk) and the tickets are handled based on the level of incident and ensure that the tickets are within SLA. Responsible for developing, collating and analyzing Management Information Reports. Provide 24 hour on call support on rotational basis. Review all customer change requests for standards compliance, and operational feasibility. Apply changes in accordance with change management policies and procedures. Monitoring and Resolving Incident and Problem tickets as part of day to day activities ( Having working knowledge on following ticketing tools: Global Service desk tool (Uni center Service plus Service Desk). Responsible for Vendor management, SLA Tracking and problem resolution. Working on remote tools like net-meeting, RDP, Go to assist.
2. Employer
: Apex Logical Data Conversion Pvt. Ltd
Position
: Technical Support Engineer
Tenure
: From April 2007 to July 2007
JOB RESPONSIBILITIES @ APEX Installing and configuring Windows 2003 Network Environment with Active directory Services Configuring and Maintenance of DNS (Domain Naming Service) Server. Configuration and Implementing Distributed file system. Managing User and group accounts by understanding and configuring Active directory services Structure and its Terminology in windows 2003 network. Configuration of DNS, DHCP, proxy server and clients Installation, Configuration and Up gradation of the operating Systems. Managing disk drives, partitions and File systems using Fdisk and Disk-Druid. Installation and Up gradation of Package’s from RPM’s and compilation of Source Code. Trouble shooting and day-to-day system administration. Maintaining Mail Server’s Send mail. Sharing Files and Printer’s in Heterogeneous Environment Using SAMBA. Configuring and Maintaining File Sharing Server’s NFS (Network File System), FTP (File Transfer Protocol) and Samba. Fine-tuning of the server’s for optimum performance. Print Server configuration (for Local, Remote, Network printers)
3. Employer
: MICROCARE COMPUTERS PVT. LTD
Position
: Customer Support Engineer
Tenure
: From Nov 2004 to April 2007
JOB RESPONSIBILITIES @ MICROCARE
Installing HP Proliant Servers, Tape Loaders, SAN Troubleshooting, Maintenance. Installing hardware Raids. Trouble shooting virus infected systems and Installing anti virus on Network Windows Server family installation and configuration. General Windows 2003 Server system management & administration tasks. Knowledge on administration and maintenance of the Active Directory Security associated with the Active Directory and the Windows File System TCP/IP, Including Active Directory integrated DNS, DHCP and WINS. Planning and testing software and hardware upgrades Involved in Desktop management, Software and Hardware licensing controlling. Administration of LAN Maintenance of Ethernet switches, structure cabling for Ethernet Taking care of Virus problems using Symantec Corporate Antivirus Server
Scheduled regular backup’s activities. Provided 24x7 Server Support to the clients Like HSBC, Hutch, Oracle, Visual Basic, Hello soft, DRDl, etc.
4. Employer
: Andhraprabha Publication Ltd
Position
: System Administrator
Tenure
: From July 2002 to Oct 2004
JOB RESPONSIBILITIES @ ANDHRAPRABHA
Maintenance of Leased lines link from the Head office to 8 Locations. Maintenance of Novell Netware File Servers. Configured and Maintenance of FTP Server for uploads to 8 different locations. Configured SAMBA Server to upload the files directly onto the Linux FTP server from Windows 98/XP Clients. Installations and Configuration of Windows Clients in Heterogeneous Network. Performing routine administrative tasks like archiving etc. Trouble shooting of network connectivity problems with Linux and NetWare. Configuring and maintaining various devices like Image setters, Data modems And Network printers.
5. Employer
: Sri Vasavi Computers
Position
: Hardware Engineer
Tenure
: From Oct 2001 to May 2003
JOB RESPONSIBILITIES @ VASAVI
Computer Assembling, Troubleshooting, Software Installations. To Check and maintain the Computer Components and peripherals. Configuring Network among the systems at clients place. Installation of Switch’s, Hubs etc. Systems Maintenance off and on site.
ACADEMIC QUALIFICATION: e
Diploma in Electronics & Communication Engineering with 75%. S.S.C passed in 1st class with 73% PERSONAL PROFILE
Father Name Date of Birth Address Marital Status
Gangadhara Reddy 24th. Feb. 1981. H.NO 7-1-307/8, Devender Mansion, Flat no 202, Sanath Nagar, Hyderabad, 500018, A. P. India. Married
Place:
Hyderabad.