Case study
Sant Joan de Déu Hospital implements an Automatic Notification System over IP network using MIO™ technology.
This new tool, based on MIO™ integration technology, allows the hospital to notify clinicians about medical imaging reception using Unified Communications infrastructure. Sant Joan de Déu Hospital (SJDH), in Palma de Mallorca (Balearic Islands, Spain), opened in September 2007, two years after the start of construction, at a cost of 15 M€. The new building covers a total area of 8.000 square meters,
Executive Summary Customer
Sant Joan de Déu Hospital (Palma de Mallorca, Spain) Business Challenge
and includes three units of 20 rooms each, a day hospital for 25 patients, a rehabilitation gym with hydrotherapy swimming pool and a subterranean car park with 94 parking spaces. The new facilities are in addition to the original 150-bed
Implement an automatic notification system for clinicians over IP network
hospital, which covers 6.200 square meters, and includes
Support notifications in multiple formats (IP phone calls, SMS, pop-up windows, etc.)
three operating rooms, a day hospital for 25 patients, a
Generate automatic notifications triggered by all kinds of events related to clinical activity (including generation and reception of medical imaging) Promote intensive use of IP communication infrastructure already in place (Cisco Unified Communications)
rehabilitation gym, snack bar, pharmacy, and laboratory. Refurbishing on the original building will take place soon to adapt it to the standards of the new building.
Technical Solution MIO Comm™ + Alert Manager™ to manage and generate notifications over IP network CISCO UC as a Unified Communication infrastructure for entire hospital
Elimination of the possibility of studies being misplaced
“Thanks to MIO™, the software integration tool from C2C, we are able to send all kinds of notifications to clinicians, solving the problem of keeping them updated about medical imaging, reports, or results availability.”
Support for the existing communication infrastructure to be compatible with future versions
Vicenç López
MIO LT™ as a medical imaging integration tool Business Results Simplification of the workflow required for diagnosis and report preparation Better patient experience by saving time
Sant Joan de Déu Hospital (Palma de Mallorca, Spain) Evaluation Meet the needs of clinical staff, IT department, and management
CIO
Case study
Notification Generation
Unified communication system over IP network
Multispecialty medical imaging integration
One of the key operating strategies of Sant Joan de
Déu Hospital is to use technology as a way to achieve excellence in patient care. Within this strategy, SJDH
Project aims
recently implemented a Cisco® Unified
Once
Communications system, which allows the hospital to
provided, the hospital considered the possibility
meet its needs for internal and external
using the same telecommunication infrastructure (IP
communications of voice, video, and data over an IP
network) to satisfy the following needs:
network infrastructure.
the
main
communication
services
were of
Notifications to clinical staff should be automatically triggered, related to certain
The Cisco Unified Communications system installed at
events.
Sant Joan de Déu Hospital includes: 1 Communications Manager v4, 1 Communications
All kind of notifications should be supported:
Manager backup, 200 IP phones model 7912, 10 wi-fi
automatic calls to IP Phones (with pre-
IP phones model 7920, 10 IP phone model 7940, 1
recorded messages or with automatic “Text-
gateway model 2821 with primary link, 1 gateway
to-Speech” conversion), SMS, pop-up
model 2801 for an Internet link with a remote
windows in selected workstations, etc.
ambulatory care center, 4 VG for analog telephones, and 1 Catalyst® switch model 4800.
The trigger event should be of interest for clinicians and could be, for instance, the
The hospital is also seeking to integrate its medical
reception or sending of a medical image, the
imaging technology. Thus, and in order to incorporate
reception of a certain report or data, and
multi-specialty medical imaging into the Electronic
even the value of some biomedical
Patient Record, the hospital started the
parameter.
implementation of MIO LT™ in 2008.
Case study
Technical description of the solution Sant Joan de Déu Hospital chose the MIO™ software tool to become the core component of the solution to generate notifications. The medical imaging integration capabilities of MIO™, plus the full compatibility of Cisco Unified Communications with C2C’s solution, were key to the customer’s choice. Within the implemented solution for automatic notifications, MIO™ provides the following capabilities:
Converts to DICOM images and data generated by any medical modality, including electrocardiographs and conventional digital cameras.
Allows PACS storage of all kinds of medical imaging, not just radiological or DICOM images.
Complements Electronic Patient Record (EPR) with medical imaging of all kinds.
Generates notifications related to previous functions (capture of an image, sending to PACS, reception at the EPR of certain results or reports, etc.).
Allows full configuration and managing of the automatic notification system, including: trigger event, destination of the notification, type of message to be generated (IP Phone call, SMS, pop-up, etc), validity date of the automatic generation, content of the text message to be interpreted by the “text-to-speech” system, etc.
“The automatic notification system allows us to provide better patient care services. The system promptly informs us about medical imaging reception, reports ready to be reviewed and so on. As a result, we are reducing the total time necessary to diagnose.” Dr. Joan Carulla
Sant Joan de Déu Hospital (Palma de Mallorca, Spain) CEO
Case study
Project results
Brothers of Saint John of God Hospitaller Order of Saint John of God, whose origin goes back to the 16th century, is present in 50 countries in all 5 continents. The
Thanks to the implementation of the solution, Sant Joan
de Déu Hospital will achieve following advantages:
and report preparation
Order comprises 1.266 Brothers, more than 40.000 collaborators (counting employees and volunteers), and more than 300.000
Simplification of the workflow required for diagnosis
Optimization of diverse workflows by keeping clinicians promptly informed about medical imaging
benefactors and donors.
reception or reports/results to be reviewed The mission of the order is hospitality, a concept that entails welcoming in sick and
needy people, fostering health, accompanying
Elimination of the possibility of studies being misplaced
people and being committed to the most vulnerable in every age and every society,
Better patient experience by saving time
Support for the existing communication infrastructure
adopting a wide-ranging concept of universality, and encouraging professionalism.
to be compatible with future versions Hospitaller Order of Saint John of God is one of the largest nonprofit international
Solution certification
organizations.
The solution, which includes technology from C2C Today, Hospitaller Order of Saint John of God
(MIO™ software) and from Cisco (Unified
is organized in 23 provinces, 5 general sites,
Communications system), is under the Cisco Technology
and 6 provincial sites.
Developer Program (CTDP) certification.
The Order is present in 51 countries: 14 in Europe, 9 in Asia, 12 in Africa, 13 in North and South America, and 3 in Oceania. The
The figure on page 2 of this case study shows the system implemented at Sant Joan de Déu Hospital.
Brothers of Saint John of God manage more than 300 healthcare centers, including 136 in Europe, 18 in Asia, 19 in Africa, 42 in North and South America, and 5 in Oceania.
Learn more about this and other successful experiences in implementing C2C’s technology at:
www.c2ctsis.com C2C Consultoría TSIS SL República Dominicana, 3 bajos local 1 07014 Palma de Mallorca (SPAIN) T: (+34) 971.919.124 e-mail: c2c@c2ctsis.com