FLORIDA | NORTH CENTRAL
JACKSONVILLE
June 2023
NEWSLETTER AUG.
2023
Artist: Elissa Steele
REGIONAL TEAM
SALES TEAM
STUDIO TEAM
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Valerie Ortiz Shift Manager
Winston Mitchell Shift Manager
Nevonte Wells Shift Manager
Tyler Williamson Shift Manager
Marv Thompson Shift Manager
Ashley Herbert Regional Studio Manager
Harlan Merhige Regional Photo Ops Manager
Sam Bott Regional Director of Sales
Ashley Dunlap Studio Manager
Alexia Babbin Assistant Studio Manager
Taylor Bohannon Assistant Studio Manager
Richard Forney Studio Ops Manager
Mary Jane Johnson Sales Representative
Nicole Wells Sales Representative
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Quarter in Review
Google Rating 4.7
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Miss Tee
Jun. 2023
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This by far was the best experience for me and my 1st born. We had sooooo much fun. Our photographer Vincente was fabulous. He took his time and got the perfect shot from every pose. The made my son feel like a top model. Man and don't get me started on all the different background selections. I loooooooved every part of and oh and my son did too. Can not wait to see the finished product. Thank you CADY photography. Five stars aren't enough!
Jazz M
Aug. 2023
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I had the most wonderful experience! Mama Jo was my photographer and she’s just heavenly! I didn’t have many poses in mind and she helped so much with that she had endless ideas!...
Jennifer Smith
Aug. 2023
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From the time we walked through the door until the time we left everyone there was super friendly, extremely patient and professional. The power even went out and they did everything that they could possibly do to give the best customer service to keep everyone comfortable. Matthew G was amazing. He has the most patience I have ever met for a teenage girl when she is not extremely happy about the way her pictures are turning out. He helped her stay calm and cool, and he is just amazing...
Kalena Sealey
Jun. 2023
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It was amazing. I loved the positivity and my photographers Dametri and Adem were amazing . They made it the best experience.
Wendy Chenevert
Jul. 2023
Tiffany Bejarano
Jun. 2023
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Davis and Dimitri did a wonderful job making our daughter feel comfortable during her session on 6/11/23. They had wonderful ideas and took beautiful photos! We had fun and are very pleased with their work!
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Nate was my daughter's photographer at CADY Studios. He was amazing, very patient the entire time. I liked that he made it all about my daughter. She was the star! I can't wait to see the portraits. Thank you Nate! Steele also helped with the color guard pictures... Great time!
Danielle Hopkins
Aug. 2023
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Alex our photographer and the entire staff at CADY made our experience amazing. They were helpful, friendly, attentive, and very knowledgeable. Alex took time and had attention to detail while taking our photos. He wanted to ensure everything was perfect. What a great day for our family.
Ashley Wood
Jul. 2023
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Everyone was super friendly. Alison that helped at the front desk was great.
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Photo Scores Quality Score Event Score 96% 99% JACKSONVILLE CLAPPERBOARD Deliver a Premiere Experience �� Inspire Creativity �� Small Details Are Huge SHIELD-ALT Be A Hero
Letter from the Leaders
In life there will be good times and bad times - it's not if, but when. I love the concept of challenging the team to understand it's how you react in these times that matters most. Give recognition in the good times. Praise each other, and be thankful that everything is going good! It's easy to take the good times for granted and never think about how good we have it, while in those good times.
Instead reflect and be thankful that today is a new day and that's the beauty of it all. Leave yesterday in the past and start fresh today. For example do the happy dance when you get a collection or a USB or when we have all 5 star reviews. Just as much energy as we would put into the "how could we do better" conversation when we don't have high sales or when we do get negative reviews, should be put into recognizing that we accomplished something great when we have successes!
In the bad times, lift each other up. It can be something small like a smile or compliment or something bigger like taking action to relieve the team members of something that may be stressing them (if possible). If you are handling an escalation or set of circumstances that may be unsavory - keep a level head and positive attitude no matter what. Follow through with the client and don't leave them until the issue has been resolved. If a team member is having a bad day, if they are willing to open up, take a few moments to explore why their day is going bad and ask how you could help by offering solutions. If they are overwhelmed with back to back checkouts, offer to take the next one off their hands. If they are overwhelmed with client volume, offer to run the floor while they do admin.
It is very important to reflect no matter the circumstances. This also ties into the concept of choices. I challenge the team to think of every situation and the decision they are making. If you are negative in a negative situation, it most definitely will not make that situation any better.
Think about responses to your coworkers when they greet you in the morning. When asked "how are you today?" and responding "I'm here," add a few words in front of that statement "I am happy to be here!" That's much better and now you have spread positivity and not negativity. Choose to rise above the odds and be your best self, no matter what may come throughout the day.
- Ashley Dunlap
Daily Lineups
Every day at 8:40 am
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LOCATION-DOT Studio Lobby
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8/28 - Open Forum (Studio Closed)
Studio will be closed to clients. Ashley and Richard will be flying to Atlanta to attend the managers conference, but studio will host an open forum.
Important Dates
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Congrats to Alexa & Jake Congrats to Alexa for becoming Assistant Studio Manager and Jake for becoming Studio Lead. 08 / 28 Open Forum 09 / 04 Labor Day (Studio Closed) 3
Welcome Our New SERs Welcome to the team Gina, Zachary, Adrian, Heather, Josh, and Kyra!
Soon to Welcome:
Lauren, Zoe, Amanda and Jasmin
Top Sales Person for July
Shout out to Alexa for being the top sales person for the month of July - and for being the top sales person for the 2nd month in a row!
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Announcements
Living the 3.5.7. The Core of CADY
Heather Roughton Studio Experience Representative
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Heather warmly welcomes her clients in as they enter, makes sure they feel comfortable and relaxed by asking how the drive was or if she can help them get settled before check in. She builds a meaningful connection by engaging with clients in a natural, friendly way.
Taylor Bohannon Assistant Studio Manager
Taylor seeks every opportunity to elevate the experience of those around her. She always makes sure the team is in good standing and has everyone's well being at heart. Taylor stays late to ensure coverage, makes sure all items on the checklist have been done, and the studio looks great before leaving.
Allison Arnold Presenter
Allison is a shining example of someone who cares for her team members. She has stepped up and stepped in every time we have needed her. She handles all studio training and does an absolutely amazing job. Allison has worked long days and stayed late to give her team members the same premier experience she gives our customers.
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Steps of Service A Personal Welcome A Meaningful Connection A Fond Farewell 5 Core Values Inspire Creativity Fanatically Passionate Small Details Are Huge Celebrate Each Other Be A Hero
Key Principles Maintain Integrity Deliver Premier Experience Provide/Receive Feedback Elevate Experiences Time to Build Relationships Celebrate Success Live the 3.5.7. Every Day
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CLAPPERBOARD Deliver a Premier Experience
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�� Maintain Integrity
HAND-WAVE Personal Welcome
7 Birthdays Marina Fry 07/01 Mary Jane Johnson 07/05 Allison Harrison 07/06 Elissa Steele 07/07 Carmen Santiago 07/10 Lily Thomas 07/13 Kam Jones 07/20 Tyler Williamson 07/26 Nicole Wells 07/31 Jake Epstein 08/03 Madison Mollica 08/04 Lauren Cobb 08/05 Kayla Sutton 08/12 Shana Batista 08/16 Nevonte Wells 08/19 Marv Thompson 08/23 Nathaniel Jenkins 08/24 Richard Forney 08/25 Jadah Williams 09/02 Jasmine Perez 09/04 Olivia Williams 09/05 Alexa Babin 09/06 Brayden Uzzel 09/07 Jarrett Franzoni 09/10 Adam Makar 09/20 Virginia Hitt 09/21 Anniversaries Kenneth Green 2 years Kristopher Guansing 2 years Allison Harrison 4 years Adam Makar 4 years Lily Thomas 3 years Marv Thompson 7 years Matthew Mikell 1 year Elissa Steele 1 year Jarrett Franzoni 1 year Shana Batista 1 year Rachel Casey 1 years Taylor Bohannon 2 years Jamaica Washington 3 years Sherry Jonas 1 year Carmen Santiago 1 year Celebrating
Each Other
Photo Spotlight: Seniors
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CAMERA Alex Conklin
CAMERA Carly Kennedy
CAMERA Jadah Williams
CAMERA Allison Harrison
CAMERA Lily Thomas
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CAMERA Kristopher Guansing
CAMERA Dimitri Riabovich
CAMERA Jasmine Perez
CAMERA Kenny Green
CAMERA Elona Pollo
CAMERA Travis Atwood
CAMERA Davis Smith
CAMERA Elissa Steele
CAMERA Nate Jenkins
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Photo Spotlight: Events
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CAMERA Vicente Marcha
Ponte Vedra High Fall Media Day 1
CAMERA Davis Smith Samuel W. Wolfson HS Graduation
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CAMERA Jarrett Franzoni Baldwin Middle Senior HS Graduation
CAMERA Carly Kennedy Orange Park HS Graduation
CAMERA Kristopher Guansing Richmond Hill HS Fall Sports TI Day 2
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Image Processing Spotlight
Our Image Processors are the unsung heroes of the studio, ensuring only the best of the best images make it to our customer. This spotlight features some of their favorite images from the quarter and why they love them.
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Composition & Quality
Amazing photo overall. Steele has shown great photography skills and applied her talent on multiple occasions during her time here at CADY.
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Creative Execution
Very creative work and good quality done by Dimitri here. The creativity and execution displayed in this photo are definitely top-tier
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CAMERA Elissa Steele
CAMERA Dimitri Riabovich
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Valerie Ortiz
Marv Thompson
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Great Posing & Lighting
Kristopher did a very good job with setting up the team, all players in the image were posed accurately, lighting and composition were also spot on.
CAMERA Jadah Williams
CAMERA Kristopher Guansing
CAMERA Davis Smith
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Looking Forward
Studio End of Month Goal
On of our review goals for the month is to not receive any 1 star reviews. Let's continue to elevate customer experiences and achieve this goal!
Our Reschedule Rate is Decreasing!
Thanks to all our hard work, our reschedule rate is down to 14% (from 19%). Keep up the great work!
Increased Pre-Pay Purchases
Great news! Our pre-pay purchases are up 10%! If you have successfully sold a pre-pay package lately, make sure to share your sales tips with your team!
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15 Featured Courses The CADY Way Learn the story of CADY and what makes us premiere Career Development 101 Create a successful, fun, and personally meaningful career Advanced Problem Solving Sharpen problem-solving skills to deal with challenges
16 We exist to inspire and unleash human potential. Looking for more inspiration? Scan the QR code or click the link below to view Quarterly Newsletters from other CADY studios! https://issuu.com/cadystudios/stacks/
