Council strives for continuous improvement in customer service

CASSOWARY Coast Regional Council recently adopted and is currently implementing the Customer Service Charter to be used as Council’s guiding principles to deliver great service and value to our community.

The Charter encompasses all aspects of Council’s Customer Service and Service Delivery and incorporates the whole customer journey from the first point of contact through to the delivery of service.

Mayor Mark Nolan said Council had a strong vision and mission which aspired to provide great experiences, deliver value and create a sustainable future for our community.

“The Customer Service Charter highlights Council’s commitment to continuous improvement in customer service and outlines timeframes, privacy, complaints management and our expectation of our customers.

“Through this process we aim to provide a consistent approach across all Council’s service delivery, engagement and communications activities, recognising this it is everyone’s responsibility to strive to provide a great customer experience,” said Mayor Nolan.

Echo Of The Past Historical Exhibition

MISSION Beach

Historical Society is proud to present ‘Echo of the past: historical photographs of Mission Beach 1890s - 1950s’.

The exhibition has had a successful run in the Mission Beach Library and will now be transferred to the Innisfail Shire Hall and be available for public viewing from Monday 5 June until Friday 30 June.

The ‘Echo of The Past’ exhibition will showcase two displays including 16 frames with historic photographs and text panels in Council’s Customer Service Area and Djiru artefacts and pioneer memorabilia in the southern street window. The community is encouraged to pop into the Innisfail Shire Hall during the exhibition to have a look.