Online Seminars

Working with Difficult Customer Behaviors

Ralf Schirg, MA

September 5, 2023 | 5:30 PM–6:30 PM (1 CEU)

This course focuses on individual skill development in effectively managing challenging behaviors. There are three things we drive home in this course: respond to behaviors and not people, read and respond with rational thinking, and learn new ways of reading and responding to behaviors we consider negative or challenging. This course gives you a toolbox of strategies to deal effectively with challenging behaviors.

Cybersecurity Framework—Guarding Your Practice from Cyber Threats

Ismael Vite, ARM, CC, NIST CSF LI

September 19, 2023 | 12:30 PM–1:45 PM (1.5 CEUs)

September 27, 2023 | 5:30 PM–6:45 PM (1.5 CEUs)

While many elements related to cybersecurity are technical, the goal of this presentation is to give you a plan of action to implement and maintain cybersecurity, ensuring your practice is protected and resilient in the face of non-stop threats from cyber-related harm, whether accidental, criminal, or malicious. You will learn cybersecurity basics, the role of risk management, a common cybersecurity framework to get you started, and free cybersecurity resources for business.

This webinar is FREE to CVMA members!

SPONSORED BY:

Personality Traps: Perfectionism, People-Pleasing, and the Imposter Phenomenon

Taylor Miller, Not One More Vet

October 17, 2023 | 5:30 PM–6:45 PM (1.5 CEUs)

October 25, 2023 | 12:30 PM–1:45 PM (1.5 CEUs)

Some of the attributes that contributed to our objective success in school—and perhaps continue to contribute to our effectiveness in practice—have a dark side. Perfectionism and people-pleasing tendencies mean that someone else is receiving the best of us, with little left over to invest in mental health or wellness. The imposter phenomenon amplifies this imbalance by telling us we must perform at maximum capacity or risk being found incompetent or unworthy. In this webinar, we will unpack each of these personality traps, review how to recognize them, and understand their current role in our mental landscape. We will imagine a life without the pressure of each and outline a strategy to work towards that goal.

Register online by visiting the Learning tab at cvma.net or by phone at 800.655.2862.

TELUS Health (formerly LifeWorks), the CVMA’s Member Assistance Program, is offering free webinars each month of 2023 addressing various wellness topics. Please note: TELUS Health webinars do not offer CE credit.

SPONSORED BY:

Getting Organized

July 28, 2023 | 11:00 AM–11:30 AM

If you need help getting organized, this program is for you. This webinar looks at the downside of being disorganized, helps you determine your own organizational quotient, and explores why we're disorganized. This session also examines the benefits of organization, identifies how to get started, addresses organization issues in both our homes and at work, discusses storage issues, and others resources.

Dealing with Serious Sleep Issues

October 13, 2023 | 11:00–11:30 AM

Do you have difficulty sleeping? Check out this webinar, where you'll explore sleep disorders and their causes (circadian rhythms, insomnia, and snoring/sleep apnea), discuss the benefits of sleep studies, and examine sleep's relationship to stress and the release of cortisol. Additionally, you'll identify ways to address insomnia and leave with helpful resources.

Addiction

October 27, 2023 | 11:00 AM–11:30 AM

This seminar will cover the definition of addiction, how someone becomes addicted, and signs of addiction. If you or someone in your life is dealing with addiction, this seminar will help you understand the symptoms, components, and myths surrounding the disease. It will conclude with tips and steps for recovery.

For more information and to register for the TELUS Health webinars, visit https://go.lifeworks.com/en-us/wellbeing-calendar-2023#july.