Consumer Directed Care Your Home Care Package
Continuing the Mission of the Sisters of the Little Company of Mary
About Calvary Community Care Contents
Calvary Community Care can support you to live independently at home and actively participate in the community.
We provide flexible services tailored to suit your lifestyle. Our experienced team of Support Workers are certified in home and community care, first aid and manual handling. They undergo reference and police checks and receive specialist training. Calvary is a value based, not for profit organisation with a rich heritage of caring in the community. Our services are available 24 hours a day, seven days a week. Calvary will always be there with you. It’s our mission.
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Home Care Packages 1 Level One Support for people with basic care needs
2 Level Two Support for people with low level care needs
A Home Care Package is an allocation of funds enabling you to purchase products and services that support your independence. Packages are flexible so they can meet your requirements today and adapt to the future.
There are four levels of packages available. Please check with your Case Manager about which package levels are available in your area.
3 Level Three Support for people with intermediate care needs
4 Level Four Support for people with high level care needs
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What is Consumer Directed Care? From July 1, 2015 all Home Care Packages will be delivered on a Consumer Directed Care (CDC) basis. This means that you have choice and control over how your Home Care Package funding is allocated and how your services are delivered.
What services and products are available? Your Home Care Package can be used for services and products that support your independence and your social connections within the community. These include: • personal care – showering, grooming and mobility assistance • social support – companionship • transport to shops, appointments and events • nutrition – menu planning, meal preparation and cooking. • domestic assistance – cleaning, laundry and shopping • clinical care – nursing and other health support • house maintenance and modifications
With a CDC Home Care Package you can • select the services and products that will best support your independence • plan services to suit your schedule • decide your level of involvement in the management of your Home Care Package budget and service.
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• personal alarms and emergency monitoring systems • mobility, independent living and continence aids.
“Consumer Directed Care is all about choice, options, flexibility and control”
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Setting your Goals When designing your package it is useful to think about your needs and goals. Your Case Manager can work with you on identifying goals and strategies by linking your services to outcomes. Goals could be related to your mobility, health and well-being or social activities. What do you enjoy doing most? What could improve your daily living? What lifestyle do you want to live?
Managing Your Budget Your annual budget is made up of: • funds from the government • your contribution or co-payment • income tested fees (determined by the government)
My goals d ate Walk my dog Cook with fresh vegetables Go fishing
Everyday
Calvary Community Care is responsible for holding the budget funds on your behalf. You can also “top up” your budget with additional private funds if you choose.
Once a week
This plan will allocate funds for direct services, products such as personal alarms as well as costs for additional services such as service coordination, administration and management.
Everyday
Together we will put together a Home Care Agreement and Care Plan in line with your budget.
Each month we will provide you with a statement which will list your delivered services. It will also display the balance of funds available in your budget that will be carried forward into the following month.
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Understanding your Statement Your monthly statement outlines • what you have spent • the balance of funds available
Government Subsidy: The funds provided by the government for your home care package.
Client Contribution: The government expects Home Care Package recipients to make a contribution towards the cost of their services.
Balance of Funds: The balance of available funds that will be carried forward into the following month. 6
Income Tested Fee:
Contingency: A portion of your funds separated out from your annual spend and retained for unexpected events or emergencies.
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The Department of Human Services works out the income-tested care fee based on your financial information. (This applies to clients whose Home Care Package started after July 1, 2014)
Home Care Package Fees Personalised Care Coordination and Support We coordinate and organise services to suit your ongoing support plan. This includes booking appointments, rostering your support staff, rescheduling visits, hiring equipment, managing personal preferences and 24 hour customer service support.
Reporting and Quality Assurance
Your Home Care Package funds consist of services and fees that include:
We have a legal responsibility to make sure your services are always of a high quality and meet government standards. To do this we must have up to date quality systems and processes. These include your monthly statements, reports to government, regular audits, training for staff, health and safety policies and police checks.
Assessment and Management
Administration Fees
Together we consider your needs, personal goals, lifestyle and budget. We design a detailed plan of support so you can live in your own home and stay active in your community.
Administration associated with service delivery including insurances, office costs, payments to suppliers, invoicing, IT, payment and management of workers.
We provide support to navigate the health and community care system by organising referrals, expert advice and advocating on your behalf. We monitor your progress and adjust your plan as your needs change.
Self Management Calvary Community Care can manage your package and assist with referrals, advocacy and expert advice. Alternatively you can choose to self manage. It is your choice.
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Clinical Services at Calvary Community Care
Services you may access include: • Clinical assessment and care planning • Assistance with your medicines • Assistance with any wounds that you may have
There are a range of clinical services that Calvary Community Care may be able to assist you with. Our aim is to work with you and the other health professionals involved in your care, to assist you to obtain optimal health and be as independent as possible at home. We will assist you in identifying ways in which you can improve your health.
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• Assistance managing any diseases, such as diabetes • Assistance with continence management • Monitoring of the condition of your skin • Assistance with palliative and end of life care.
Supporting your Health and Wellbeing at Home At Calvary our services are designed to promote positive ageing and independence for as long as possible. We encourage healthy choices that enhance your physical and emotional well-being.
Together we can find ways to support the activities that make you happy, keep you connected and as healthy as possible.
Goal cook o t t n a Iw lf for myse es Challeng
poor s i t h g i s My eye rthritis a e m o s I have nds in my ha rive I don’t d
es Strategi
kitchen e v o r p m I get a d n a g n i light nd stand a r e i f i n mag e book p i c e r e h for t lised a i c e p s Organise nives and k easy grip oards gb choppin nsport a r t n i k Boo shops o t t r o p and sup
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Great Home Solutions
You can also use your package to make your home more accessible and easier to get around. Rails and ramps can be installed both inside and out the house. Personal alarms, fall detectors and motion sensors can also improve your safety. They can be worn around the house or wall mounted in bathrooms or kitchens. Electronically linked to a 24 hour monitoring services these telecare products offer peace of mind and ensure help is just a push button away. Calvary can also help source other independent living aids that make living at home easier.
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Getting Started
Goals
Date
Your Goals What is important to you? What do you like to do. Is there a particular event you would like to attend or activity you would like to participate in? What lifestyle do you want to live?
Your Steps
Steps
What can you do to actively work towards achieving these goals?
Calvary Contribution What support can Calvary provide to help you achieve these goals?
How can Calvary help
Date When do you want to achieve these goals?
Outcome What are the expected outcomes once you reach these goals?
Outcomes
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Support Tips from a Calvary Case Manager 2
Health & Happiness
ur When setting up yo think care plan don’t just mestic about the daily do that tasks but the things ep make you happy, ke u you healthy and yo enjoy doing.
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Plan Ahead
Plan your budget spend with an allowance for contingency funds. These can be kept aside in case of emergency or needs that may unexpectedly arise.
3 Support Build up a team of Support Workers. This means that w hen one is unavailable, away or ill you have othe r Support Workers fa miliar with your needs av ailable.
4 Best Value
Maximise th e value of your service hours with non-peak ra tes. Use the time to do multiple activities. Fo r example walk the do g with the grocery sho pping.
5 Stay in
Touch
your Keep in touch with can Case Manager. They alth help navigate the he cate care system, advo on your behalf and s as adapt service plan rests your needs or inte and change. Be honest so they provide feedback ng know what is worki best for you.
Calvary is a Catholic, charitable organisation with more than 12,000 staff and volunteers operating public and private hospitals, retirement communities and delivering community care services across Australia. We are a leading provider of palliative and end of life care.
13 1450 Quality ISO 9001
Continuing the Mission of the Sisters of the Little Company of Mary
For more information call 1300 66 00 22 www.calvarycommunitycare.org.au
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