Help for hub

The 85-space cycle hub at Denmark Hill Station is set for a relaunch with a new and improved fob system, which it is hoped will encourage more cyclists to use the facility.

The hub originally opened in September 2021 as part of a transformative £7.5 million upgrade of the station, which also saw the creation of a new second entrance on Windsor Walk, making it easier for passengers to enter and exit, as well as additional canopies on platforms, new customer information screens, more seating and an upgraded PA system.

Better lighting and new public art and design elements to reflect Camberwell’s unique identity were also included in the scheme.

A new Paxton fob system has now been installed at the cycle hub to improve ease of access to the space. It is hoped the new system will increase the extent to which the cycle hub is used, as take-up thus far has been disappointing.

“[The hub] has been under-used since we installed it,” said Trudy Habgood from Govia Thameslink Railway (GTR), who is station manager for the Catford Loop group of stations that includes Denmark Hill.

“I think there was a misconception that it is not free, which it is. I also think the process for gaining access previously was not communicated well. A key card had to be applied for, which was a complicated process.

The new fob system will be much easier. All you need is an email address and photo ID –and to own a bike, of course!”

The official relaunch of the cycle hub and the introduction of the new fob system took place on 20 February. Anyone who would like to obtain a fob can do so from the ticket office at the Champion Hill entrance to the station.

The fob is registered for 12 months, after which it can be reactivated at the ticket office. The same fob can also be activated at other cycle hub locations on the GTR railway network. Bicycles are locked as normal inside the hub, but only those with a fob can access the facility.

“We really want to spread the word that this is free to use and is available,” Trudy said. “Having a secure area to store your cycle in Denmark Hill will mean there is no reason to secure it to railings and lamp posts, which is a hindrance to all, especially those with accessibility issues en route to the hospital.

“GTR has introduced cycle hubs at many stations and sees them as a real benefit for local communities.”