There was a time when the multi-national fuel conglomerates ignored Waitomo Group, but not now, writes Chris Gardner.
When Waitomo Group comes to town, fuel prices plummet.
“Back in the day the majors, BP, Mobil, etc, would pretty much ignore us,” chief executive Simon Parham told The News after winning the top Waikato Chamber of Commerce Business Awards accolade last month.
“Now they don’t.”
The Hamilton company has become one of New Zealand’s largest independent fuel suppliers since Desmond Ormsby founded it in Te Kūiti 77 years ago. The company has grown from employing half a dozen in 1947 to nearly 100 and just as many contractors. Today the company is owned in partnership by Ormsby’s grandson Jimmy.
Since 2012 - when the company diversified from fuel wholesale to add retail to its offering - Waitomo Group has opened 101 public fuel stations to its supply network across the country.
“People are looking for value,” Parham says. “It’s tough going out there, really tough going. People will keep on saying survive to ‘25.
“We’re there, we’re investing.”
Waitomo opened two fuel stops in Nelson last month, bringing the total of new fuel stops this year up to 11 across the country.
The Commerce Commission and the Automobile Association had described Nelson as having some of the most expensive fuel in New Zealand, but prices dropped as Waitomo Group entered the market.
“People have to see us as a credible and viable offer for not just the retail front, but also on a commercial front as well,” Parham says.
The Waitomo team walked into the business awards as a finalist in five categories and walked out with three awards. Waitomo Group won the Business Growth and Strategy Award and the Sustainability Award before clinching the Supreme Winner Award.
Parham says a fuel company winning a sustainability award might seem like a joke, but the win proved the company was achieving in
Environmental, Social and Governance spheres,
“The Social is where it all begins,” he says.
“It goes back to what you’re doing for the community and putting funds back into the pockets of Kiwis. It’s connecting people, getting people to their jobs, to kapa haka, family reunions, whatever. That’s social, and the affordability to do that is what we’re guaranteeing with our competition in a lot of these markets.”
Waitomo Group is doing more in the environmental space.
“We’re just partnering with Hiringa Energy to build New Zealand’s first hydrogen refilling network for heavy transport,” Parham says.
Hydrogen has the potential for near-zero greenhouse gas emissions.
“We took away that whole chicken and egg question, we’ve dropped our capital, to invest in a hydrogen refilling network. It’s there now, just bring the trucks.”
Winning the Business Growth and Strategy Award followed five years of concerted growth after the company asked itself what a minimum credible network looked like. The answer was 75 fuel stations.
“We’ve decided part of what we want to do is supercharge our network growth and I guess you’re seeing it at the moment,” Parham says.
It’s thumbs up from Waitomo Group owner Jimmy Ormsby, left, and chief executive Simon Parham. Photo: Chris Gardner.
Photo: Chris Gardner.
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Sustainability the way to go
The Swiff team from Hauraki Plains College took out top honours at the Young Enterprise Scheme Waikato regional awards recently.
Their innovative and eco-friendly odour elimination solutions focused on sustainability and featured two wool spheres, a fragrance oil and natural odour neutralising powder absorbs odours in items
like shoes, gloves and cupboards.
Joint runners up were Francine Caringal and Francesa Tongol (Catto and Buni) from Sacred Heart Girls’ College in Hamilton and Summer Patridge (Urth Aura) of Paeroa College.
Catto and Buni produce and sell original colouring pages that celebrate Filipino culture and provide a connection for Filipino children living away from home. Each page is unique work of art that tells a story. The business has also launched a 23 page ‘Learn Tagalog with Catto & Buni’ book.
Urth Aura creates wearable works of art with their range of handmade crystal jewellery. Each piece is one of a kind, with products including crystal pendants, ear cuffs and earrings.
The Lion Foundation Young Enterprise Scheme is an experiential programme where students set up and run a real business throughout the school year. The scheme –managed by Smart Waikato Trust - helps students develop knowledge in operating a small business, providing them with skills for life after school.
Other winners on the night were:
SWIFT’s Excellence in Cultural Sustainability Award – AK Jewels, Tokoroa High School; Highly Commended – Locked In, Ngā Taiatea Wharekura; Waikato Chamber of Commerce’s Excellence in Financial Management Award –Baa Buddy, Hauraki Plains College; Waikato Pacific Business Network’s Excellent Pasifika Enterprise Award – Tied Together, Sacred Heart Girls’ College (Hamilton); EMA’s Excellence in
Pasifika athletes tackle business world
By Apulu Alo Aliitaeao (TJay)
Asiata
Who says rugby and landscaping don’t go hand-in-hand? Two young Pasifika rugby players are proving that setting goals off the field is as powerful as scoring on it.
For Hamilton brothers Gideon and Malachi Wrampling, this journey started not just with a passion for rugby but
with a determination to build something lasting. Their focus? Setting up a landscaping business that will support their families and provide for them long after their rugby boots are hung up.
Gideon and Malachi are the founders and directors of Young Bucks Landscaping and it was only 12 months ago they sought guidance and mentorship.
From that point, they’ve taken every opportunity to grow their business— learning the ropes, facing challenges head-on, and developing the skills that will sustain them in the long run.
They went from having an idea to brokering serious deals and forming partnerships that would lay a solid foundation for their business.
They are flipping the script, breaking down stereotypes, and showing their community that with hard work and resilience, they can be successful in both sport and business. Their journey speaks to a growing movement among Māori and Pasifika entrepreneurs, who are building enterprises that serve both their families and their wider communities.
Production Award – Swiff, Hauraki Plains College; CAL Isuzu’s Excellence in Innovation Award –Bar Buddy, St Peters School Cambridge; Highly Commended – Swiff, Hauraki Plains College; The University of Waikato’s Positive Community Influence – Locked In, Ngā Taiatea Wharekura; Excellence in Promotion and Marketing Award – Jewellery by Caitlyn, Rototuna Senior High School ; Excellence in Sales Award – Catto & Buni, Sacred Heart Girls College (Hamilton); Best Trade Fair Presence Award – Urth Aura, Paeroa College; Excellence in Sustainability Award –Urth Aura, Paeroa College; Highly Commended – Tied Together, Sacred Heart Girls’ College (Hamilton); Best Annual Review – Repurposed Paws, Waikato Diocesan School for Girls. • See Out and About, page 22 and 23.
A social network
CONTINUED FROM PAGE 1
“Our pipeline’s full and we’re going to keep on investing because the brand, our story, everything, resonates and our fuel stops create that platform for growth. I see that as the next frontier of disruption.
“Everyone here is focussed on growing,” Parham says.
That includes Jimmy Ormsby who recalls his first job with the company in his teenage Te Kūiti years was as a fuel truck delivery driver.
“At that time, we were an independently owned distributor,” he says.
Deregulation in the early 1990s saw the family become a 37.5 percent shareholder in a joint venture with Mobil. After an OE in the UK, where he met his wife Ailsa, Ormsby returned to New Zealand in 2003 as the joint venture ended.
“My grandfather said to my dad (Grey), ‘I think you should take the opportunity to get out. Dad obviously didn’t listen to his father and said, ‘we’re going to go hard’,” Ormsby says.
“I got my case to my Mitsubishi Galant and started driving around the white canoe, flogging diesel,” he says with a smile.
Waitomo Group has been going from strength to strength ever since.
Ormsby – who now lives in Kaipakibecame managing director in April 2016, with a particular focus on business development, serving in that role until April 2023.
His father Grey lives north of Hamilton and is retired. When his son took the trophies to him, his first thoughts were of the Waitomo team and how proud he was of them.
Today Ailsa is on the company’s board and their daughter Isla, 18, is helping the group’s revenue manager in her gap year. Their younger daughter Kiri, 16, has just finished Year 11 at Waikato Diocesan School for Girls.
Francesca Tongol and Francine Caringal of Catto and Buni, Sacred Heart Girls College Hamilton.
Photo: Supplied
Malachi, left, and Gideon Wrampling.
Photo: Supplied
Facelift for centre
Hamilton’s Transport Centre -
Te Taunga Waka o Kirikiriroa
- has received its first major facelift since opening 23 years ago. The completion of the project was marked last month with a blessing by mana whenua and attended by the local artists involved in the project, and representatives from Hamilton City Council, Waikato Regional Council, NZ Transport Agency Waka Kotahi and Base Civil.
Matamata reunion
A reunion with a difference took place at Matamata College recently when 105 of the 279 pupils who started form three in 1964 had a reunion. Meeting at their old stomping ground, men and women from Invercargill in the south, to Coopers Beach in the north and all points in betweeen, as well as Sydney, Melbourne, Adelaide and Brisbane, shared memories of their formative years, laughed, cried, told stories of their adult journeys, and expressed gratitude at being able meet together to do so. See more waikatobusinessnews.nz
Centre celebrations
McKenzie Centre in Hamilton celebrated its 40th anniversary at Hamilton West School last month. Ken Williamson, a trustee for 30 years, and recently appointed to the Waitangi Tribunal, said of all the organisations he had been involved with, McKenzie Centre was the closest to his heart. About 200 people attended the celebrations with families from today mingling with those from yesterday including Ewen Lee from Cambridge who first attended the centre in 1985 and is now 40 himself.
Twenty not out
Progress to Health chief executive Karen Covell celebrated 20 years with the community support organisation last month. She is now one of the longestserving CEOs in a sector where chair Mark Brown says the average tenure is around six years. Covill started with the Hamilton organisation in 2004 when it was known as New Pathways or New Progress Enterprises. It was established to provide a broad range of support services in the community following the closure of Tokanui Psychiatric Hospital.
Farmer confidence at record low
By Chris Gardner
Prime Minister Christopher Luxon and Minister of Agriculture Todd McClay heard how bad life on the farm is when they attended Federated Farmers Restoring Farmer Confidence Tour at Mystery Creek last month.
The organisation has been surveying its 13,000 members across 24 regions for 12 years and Federated Farmers national president Wayne
Langford said farmer confidence was the “worst it has ever been”.
High interest rates, inflation and compliance costs had hit farmers in the wallet.
“It’s been a pretty tough year. There’s a large number of farms that have been bumping some bills out month to month and a lot that have only just come right recently,” Langford said.
While the National-led government had “come through” on nine of a dozen action points the
organisation had asked for, it was still waiting for a law change allowing young farmers to access their KiwiSaver, a rethink of the Emissions Trading Scheme Forestry Rules and building the farmer workforce through immigration reform. Luxon told the meeting there was nothing more important to New Zealand than the rural sector. McClay told the crowd every time the Government finds a rule that doesn’t work it cuts it.
Finalist’s humble upbringing Challenges for healthcare
Economic pressures and rising living costs have meant the healthcare sector has faced significant challenges, says the chief executive of one of the three primary health organisations serving the Waikato region.
Pinnacle’s Justin Butcher said in the organisation’s annual performance report for the 12 months ended June 30, that general practice in New Zealand was under considerable strain.
“We have chronic underfunding, pay disparities between primary and secondary care, workforce shortages, increasing patient demand, and the evolving needs of our diverse and growing communities.”
As one of New Zealand’s largest PHOs, Pinnacle operates a network of 86 general practices across Waikato, Tairāwhiti, Taranaki, and Lakes, with half those practices located in the Waikato region serving a total of more than 265,000 enrolled patients.
“Many practices here and around the country are struggling to stay financially sustainable, with some closing their books to new patients, or at worst, their practice. The pressures are compounded by a growing and ageing population with increasingly complex healthcare needs.”
Through Extended Care Comprehensive Primary Care teams, Pinnacle continued to integrate practices with roles like nurse practitioners, paramedics, and health coaches.
Outreach services, including immunisation and school-based health services helped reach those who needed additional support accessing essential primary care.
Pinnacle allocated more than $111.9 million in capitation funding – based on the numbers of enrolled patients - to its general practices.
Another $5.5 million went to third parties
to improve primary care services, and $3.9 million for rural funding.
These efforts led to healthier communities, healthier employees, less sick days, and stronger local economies, the annual report says.
Equity remains at the heart of Pinnacle’s mission. In the reporting year, the organisation ramped up its focus on closing immunisation gaps, supporting chronic disease management, and delivering mental health care.
“Equitable healthcare reduces disparities— and more businesses are realising it’s also an economic advantage. Healthy employees contribute to resilient workforces, and a healthier workforce supports healthier businesses.”
Highlights from the report include strengthening partnerships with iwi, community organisations and education providers, and expanding healthcare teams with extended roles such as paramedics to meet the needs of communities with limited access to primary care. Pinnacle also invested in innovation and professional development through study days, cultural competency training, education, and opportunities including a primary care nurse innovation award.
“Pinnacle’s purpose is to deliver primary care that supports people to thrive by realising their health and wellbeing potential,” said Butcher.
But there are still 95,000 people not enrolled in general practice.
“A strong health system is built on highquality primary care, which must continually evolve to meet local, regional and national needs, and address the gaps. The impact of this extends far beyond healthcare,” he said.
By Sigrid Christiansen
King Country raised Glenda Taituha-Toka has been named one of four finalists in the Young Executive of the Year category at the annual Deloitte Top 200 business awards.
Now into their 35th year, the awards recognise the business community’s depth and range. A black tie awards show and gala dinner will be held on Thursday (December 5) in Auckland.
Taituha-Toka, who lives in Huntly, is WaikatoTainui general manager of heritage and identity and a senior manager with tribal post-settlement entities. She leads the grants, scholarships and community distributions for 91,000 tribal members and 68 tribal marae and is a current PhD student researching post-settlement dependency and its impact on identity.
The mother of three is originally from Piopio and is well known for her practical support of whānau. Two years ago she secured a partnership with Southern Cross which saw 14,000 kaumātua receive access to health insurance.
She grew up around the Ōparure Pā, 7kms northwest of Te Kūiti where she credits her “aunties” for teaching her how get in there and do things together.
“Those aunties could run rings around most business leaders,” she said.
Taituha-Toka is the daughter of weaver Gloria Taituha, who for 25 years has been a kaiako at Te Wananga o Aotearoa and currently is a kaiarahi, a leader,
of its raranga (weaving) programme at Apakura campus, Te Awamutu.
She is the youngest daughter of Perry Taituha who has been on Ōparure Pā committee for four decades. Her grandfather is the legendary Kīngitanga orator Pumi Taituha who was one of the speakers for the late Māori queen, Te Ataairangikahu.
She attended Piopio College and then the now closed Church College at Templeview near Hamilton. She gained her Master of Business Administration at Waikato University and is now a Phd candidate at Te Whare Wānanga o Awanuiārangi in Whakatāne. Taituha-Toka has always enjoyed working for Māori organisations – working for Te Wānanga o Aotearoa in the past before coming to Waikato-Tainui.
The other finalists are Gemma Gloyne (Fletcher Building), Kathryn Luxton (NZME) and Richard Allen (Fonterra).
Category finalists: Company of the Year: Fonterra, Port of Auckland, Turners Automotive Group; Diversity & Inclusion Leadership: ANZ, Port of Auckland, Powerco; Most Improved Performance: Compass Group NZ, GPC Asia Pacific, The a2 Milk Company; Chairperson of the Year: Dame Rosanne Meo, George Adams, Jan Dawson; Chief Executive: Miles Hurrell – Fonterra, Neal Barclay – Meridian, Roger Gray –Port of Auckland; Sustainability Leadership: Oceania Healthcare, Precinct Properties, Spark NZ; Chief Financial Officer: David Mackrell – NZME, Lyndal York – Fisher & Paykel Healthcare, Mike Roan – Meridian; Best Growth Strategy: Infratil, NZME, Vector.
Pinnacle’s Stop Smoking team and Taranaki Cervical Screening mobile nurses from left: Jacob Taiapa, Tracey Bates, Selena Batt, Taryn Gillespie, Sapphire Barron, Hannah Lang, Te Maramatanga Hohaia, Simone Schuil. Photo: Supplied.
Happy Holidays from the team at Lodge —
After a year of resilience and hard work, it’s time to celebrate, recharge, and reflect. Here’s to a well-deserved break and a bright, prosperous New Year ahead. Stay safe and enjoy. You belong here.
Be yourself, everyone else is taken
Complex hydraulics and electronics developed by a Hamilton company are used around the world to move houses and buildings by truck and trailer units, writes Paul Charman.
Robin Ratcliffe watches the television series Moving Houses with more interest than most.
It was he and his engineers who developed the specialised trailer technology needed to shift houses and buildings by trucks over some of the most challenging landscapes in the world.
Around hairpin bends, under power lines, close shaves with parked cars, tyres stuck in mud – we’ve seen it all and Ratcliffe, founder of Modern Transport Engineers in Hamilton, can rightly be called the genius behind the innovations.
Behind his desk in Foreman Road, Te Rapa - in the building he bought 10 years ago off Fairfax Media and which once housed Waikato Times staffers – Ratcliffe, 76, reflects on the career path that took him from Taumarunui to global recognition.
Modern Transport is regarded as number one for trailer manufacture in this part of the world spawning offshoots in diverse areas of business and philanthropy.
That includes the development of software for advanced vehicle safety systems designed to be used in everything from transport fleets to mining operations.
Ratcliffe’s companies also invest in commercial property and support charitable organisations involved in education, with an emphasis on those which provide practical skills to non-academic youngsters.
Retirement is not even on Huntervilleborn Ratcliffe’s radar despite his age.
“Anything is possible,” is his philosophy developed in Taumarunui where he grew up
and went to Taumarunui Primary and High schools and also worked after school in a local engineering shop.
After he was kicked out of his parents’ home in Taumarunui at the age of 15, he went to live in Hamilton where he started as an apprentice fitter/turner in 1964.
Two years later, he met wife to be Colleen, at 16 a year younger than him.
On their first date he asked her to marry him, she immediately accepted and they married in 1966.
“Nobody does that, nobody. But what a blessing to me my marriage to Colleen has been, and what a great journey,” says Ratcliffe.
They had two sons, Michael and Zane, both of whom joined their parents in the company. Today the wider family comprises six grandchildren - five boys and a girl - and six great granddaughters.
Three grandsons work in the company.
His whakapapa comprises ancestors on his mother’s side who arrived in New Zealand in 1841 on the William Bryant settler ship.
Meanwhile, on his father’s side a great grandfather came to New Zealand in 1910 to work as secretary to then Prime Minister Gordon Coates.
“In my view you have to know who your ancestors are, because this tells you who you are,” says Ratcliffe.
Today he and Colleen live in their dream home overlooking the Waikato River in Hamilton which featured in an eight part television series called The Art of the Architect 10 years ago.
They were self-made millionaires by then. In 1973 the couple founded what would eventually become the Modern Transport Group of Companies.
“I was 24-years-old and not afraid of competing. I knew I just had to knock over the barriers as they came up.”
Taumarunui historian Ron Cooke relates Ratcliffe’s remarkable rise in “From Low Gear to Overdrive Volume 4,” written for the Taumarunui Historical Society to record development of the transport industry in the King Country.
The text has numerous examples of how Ratcliffe would go the extra mile to design a bespoke truck-trailer specifically designed for this or that job, for example starting work at 4.30am if the job demanded it.
He had to learn his business skills the hard way as not everybody did business on a hand shake the way he had been brought up to do.
But a theme that comes through was his early realisation that the old world was changing and engineering standards in the transport field would have to conform to increased regulation.
“I understood as the transport system increased in volume and complexity, there would have been a catastrophe waiting to happen, so we needed quality control in the form of certification,” he says.
The saying “it was easier back then” was certainly correct when it came to making a trailer. “When I started out you all you had to have the knowledge of engineering and be a logical thinker. But you took responsibility for what you made.
“Today you have an engineer to sign off the chassis, another to sign off the brakes, another to sign off the load anchors, another to sign off the draw-bar or king-pin, another to sign off the static roll threshold and finally to be a fit and proper person.”
In 1982, Kelvin Grey of Grey Brothers in Greytown asked Ratcliffe to design a house
removal trailer for them.
The one-off design he worked out with the help of his customers and his team was to usher in a new modern group of house removalists.
Innovative features they developed included each axle being split in half for greater moveability and lifting capability going from a minimum of 900mm to a maximum of 2m.
By 1989, steering axles were added with larger axle spacings giving greater flexibility over the trailer’s movements; king-pin steering provided a controlled pivot point where the trailer attaches to the tractor unit; wide load capacity was designed in to accommodate buildings up to 10m wide and a hydraulic sliding turntable was added, which can move up to 1.6m.
These innovations were only the start of increasingly sophisticated engineering and electronics designed to move giant loads safely through roads and across bridges where it would look impossible to do so.
Ratcliffe says he has had so many setbacks and learned so many life lessons on perseverance and the value of positive relationships that he is determined to pass some of these on if he can.
The key one is: ‘Be yourself everyone else is taken.’
He funds tertiary education charities aimed at – if possible - giving those who have previously been beaten down in the education system an opportunity to develop their skills, gain new confidence and flourish.
And for any who would wish to come after him, Ratcliffe has some words of encouragement:
“Never be afraid to lose but don’t gloat on your wins - and don’t let your ego overtake your ambition. You have been given an opportunity to participate in the great game of life and one must always do it to the best of his ability.”
This building is 20m long by 7m wide and from outward appearance doesn’t seem to stand a chance of negotiating this tight horse shoe turn on a tricky country bridge somewhere between Levin and Hunterville. It seems impossible but the secret is the steering axles and other unique design features.
Colleen and Robin Ratcliffe with sons Zane, left, and Michael, right, at the 50th anniversary celebrations for Modern Transport Engineers last year. Photo: Supplied.
Why the USA election has generated interest in New Zealand?
The recent re-election of Donald Trump has many Americans concerned about the changes they can expect following his inauguration in January.
Trump signalled during his campaign that he would instigate a number of significant and wide-ranging changes including – the mass deportation of immigrants; sweeping import tariffs; broad changes to the federal health system; dismantling of the education department and ideological interventions in schools; further politicisation of the public service; the cessation or rolling back of policies and regulations on climate change, gun control, women’s rights and transgender rights.
It remains to be seen how many of these changes will be instigated, and to what extent and how quickly. However, it is understandable that many Americans are now thinking seriously about their future, with Google searches for “moving to New Zealand” increasing by 2,000% immediately following the election outcome.
There are several reasons for New Zealand being a “country of interest”.
Trump’s authoritarian interpretation of executive power will continue in his second term. He is also promising to increase political appointments by 50,000, further transforming a merit-based public service to one based on allegiance. New Zealand, in contrast, is a parliamentary democracy with an electoral system based on mixed-member proportional representation. There is an effective set of checks and balances, and a functional separation of powers, whereby the judiciary, the legislature, and the executive are independent.
Trump’s education agenda appears to involve abolishing the Department of Education, scrapping funding for low-income schools, and eliminating diversity and inclusion initiatives, and protections for LGBTQ students would be rolled back. While New Zealand has a national curriculum for primary and
secondary students, and student loans for tertiary education are interest-free (with few exceptions).
As a general rule, New Zealand has an “inclusive” education system with opportunities for all students no matter their background.
Healthcare is another area targeted for change under the Trump administration and changes to the Affordable Care Act could alter the accessibility and affordability of health insurance. Healthcare is heavily subsidised by the New Zealand Government. Citizens, residents, and those holding long term work visas have free access to public healthcare services, or at a low cost. New Zealand also has a unique Government sponsored accident compensation scheme (ACC) which provides no-fault personal injury insurance cover for anyone in New Zealand (irrespective of their visa status). This system significantly reduces the risk of costly malpractice lawsuits (eg: for doctors) and malpractice insurance costs are significantly lower because of the ACC system and the reduced risk of litigation.
It is uncertain whether the new regime will seek a federal ban on abortion, but access to the procedure will not improve in states that have already restricted it.
Abortion was decriminalised in New Zealand in 2020, and a qualified health practitioner can provide abortion services up to 20 weeks of pregnancy without needing clinical evidence of appropriateness.
Gun control (or lack of) is also a matter of great concern to many Americans. New Zealand has tight regulations around firearms with automatic weapons and assault rifles banned and all gun ownership needing to be registered.
These are just some of the issues that could now be concerning many Americans, and which can potentially make relocation to New Zealand an attractive option. These issues relate more to protecting individual freedoms and the rule of law, and a fairer, democratic society, and New Zealand can certainly deliver on these outcomes – making the move an attractive economic outcome is not so easy!
PEOPLE AND CULTURE
It really is the silly season
By SENGA ALLEN
Christmas is a time to celebrate, unwind, and enjoy the festive season, but for some New Zealand workplaces, it can also bring its fair share of challenges. With Christmas parties, tight deadlines, and holiday excitement in the air, there’s a risk of things getting a little out of hand.
One big issue during this time is alcohol. Christmas parties often can come with an open bar or a few rounds of drinks, which can lead to lowered inhibitions and poor judgment. This can result in inappropriate jokes, harassment, or even heated arguments. Nobody wants their festive event to turn into a regretful Monday morning. To keep things under control, it’s a good idea for employers to set some boundaries, offer non-alcoholic drink options, arrange sober driving or uber services and remember you may even have policy in your handbook about alcohol use, so it always pays to read up on that at this time of the year!
Another common problem is absenteeism. With summer holidays on the horizon, some employees might try to stretch their time off or call in sick after a big night out. While it’s fair to enjoy the festive vibes, unexpected absences can throw a spanner in the works for teammates trying to keep things running smoothly. Having a clear plan for holiday
Briefs
Partner awards
Hamilton-based Singh and Associates took out the award for Accounting Practice of the Year, while JK Business Systems – also based in Hamilton and serving the Waikato region – won Bookkeeping Practice of the Year at the MYOB partner awards last month. The business management platform’s awards honour the commitment and dedication of local accountants, bookkeepers and education providers and recognises the critical role they play in the success of New Zealand’s small and medium enterprises.
University associate
Pinnacle clinical director Jo Scott-Jones has been appointed an Honorary Associate Professor in the Division of Health at the University of Waikato for the leadership he has shown in rural health. The appointment was announced last month. He becomes the second Pinnacle health professional to be honoured after nursing director Jan Adams was appointed two years ago for her work to set up the Bachelor of Nursing programme.
Rural winner
Catherine Ward of Pahi Coastal Walk, located on the Coromandel Peninsula, has taken out the Supreme Award at the NZI Rural Women
leave and workload management can help avoid last-minute stress.
Let’s not forget the end-of-year crunch. Deadlines and targets can create tension, especially with everyone juggling work, family, and holiday prep. Add in a little Christmas stress, and you might see tempers flare. Encouraging open communication and reminding people to take a breather can go a long way.
You’d be surprised how many extra calls our people and cultures specialists get at this time of the year when bad behaviour seems to be the norm! This time of the year can be really hard difficult for a lot of people so remember those check ins with your team members. A quick wellbeing check in can be really helpful!
The key to a drama-free season at work is preparation. Whether it’s having clear policies on what is and isn’t acceptable, organising thoughtful events, or simply being mindful of your team’s well-being, small steps can prevent big problems. By keeping things respectful and relaxed, everyone can enjoy a safe and cheerful holiday season at work.
Kia kaha and Meri Kirihimete everyone! Senga Allen is Managing Director for Everest
New Zealand Business Awards in Wellington. She developed the three-day two-night Pahi Coastal Walk which is an excellent example of the innovation and entrepreneurism of rural enterprises and their positive impact on rural communities.
Te Reo courses
Te Wānanga o Aotearoa has launched two innovative programmes aimed at preserving and revitalising te reo Māori and nurturing cultural heritage: Te Tohu Reo Rumaki and Te Tohu Tiaki Taonga. Both programmes will be available from early 2025, offering new pathways for learners to deepen their understanding of te ao Māori and contribute to the revitalisation of te reo Māori and cultural guardianship.
Health memorandum
Waikato University has signed a Memorandum of Understanding with three Waikato-based primary health organisations as a step forward in their collective effort to tackle New Zealand’s health workforce shortages. The agreement is set to drive collaboration in health education between the university, Pinnacle Incorporated, Hauraki and National Hauora Coalition, drawing on each party’s expertise in teaching, research and innovation in primary care.
Time for your support
By NICOLA GREENWELL
Waikato's tourism and hospitality needs your support
It’s no secret we are navigating a tough economic climate. Whether at work or home, everyone has felt the challenge of balancing budgets.
The tourism and hospitality sectors, already hit hard by the global pandemic, continue to face difficulties due to the current economic pressures. Winter was particularly challenging, with data showing domestic visitor electronic card transactions for September down 9.5% compared to last year. This decline highlights the struggles of an industry that plays a vital role in the Waikato economy, contributing significantly to jobs, revenue, and the vibrancy of our region.
But summer is here – and with it, an opportunity to turn things around. Across the mighty Waikato, the tourism and hospitality sectors are ready to welcome visitors and locals alike. These businesses add vibrancy to our communities and provide critical employment. They need your support to thrive.
Now is the perfect time to shake off the winter blues, explore our region, and celebrate everything that makes the Waikato unique. As a local, you’re also an ambassador for our region. Share your favourite places and activities with friends, family, and visitors. Whether you’re hosting out-of-town guests or planning a stay-cation, there’s plenty to enjoy here in our backyard.
For many Kiwis, summer means water adventures, and the Waikato offers an abundance of options. Love the sea? Raglan offers stunning beaches, sun, and surf. Prefer
freshwater? Explore the mighty Waikato River, the lifeblood of our region, or discover the countless waterfalls and lakes. Why not set yourself a challenge to visit a new waterfall each day?
Reconnecting with nature is another great way to rejuvenate. Visit Te Kaaroro Nature Precinct, including Hamilton Zoo and Waiwhakareke Natural Heritage Park, or immerse yourself in the tranquility of Sanctuary Mountain Maungatautari. If gardens are your passion, don’t miss Hamilton Gardens, Woodlands Estate, and the Sculpture Park at Waitakaruru Arboretum.
For those seeking urban experiences, Kirikiriroa (Hamilton) and towns across the Waikato have plenty to offer. Indulge in the region’s diverse eateries, pick fresh berries (did you know the Waikato grows over 70% of New Zealand’s berries?), and treat yourself to a classic berry ice cream.
The summer is packed with events to suit every taste, including Gourmet in the Gardens, Black Caps cricket matches, Z Manu World Champs, Freestyle Kings Live, Meatstock, Hydro Thunder NZ Series, Takapoto Classic, Hamilton Arts Festival, and the iconic Balloons Over Waikato.
Every time you explore, dine out, or attend an event, you’re supporting Waikato’s visitor sector and helping sustain local jobs. A thriving visitor sector contributes to a vibrant, prosperous region – not just for visitors, but for all of us who call the Waikato home.
Nicola Greenwell is general manager at Hamilton and Waikato Tourism.
Interest relief arrives
By CLAIRE WILLIAMSON
Interest rate reductions have dominated recent headlines, but their impact on the lending landscape goes far deeper. These changes bring both opportunities and challenges for Kiwi homeowners and prospective buyers.
The Reserve Bank of New Zealand (RBNZ) reduced the Official Cash Rate (OCR) three times this year – first to 5.25% in August, then to 4.75% in October and 4.25% last month.
The OCR influences how much it costs commercial banks to borrow money, which generally affects mortgage rates for borrowers, and filters through into fixed rate offerings.
But how has this direction of travel actually affected mortgage holders?
Since August, the average one-year fixed mortgage rate has fallen from 6.75% to 5.79%. For an average loan of $550,000, this equates to a saving of approximately $100 per week in interest—an immediate boost for household budgets that is helping to stimulate spending and get the wheels turning on the economy once again.
Falling rates also expand borrowing capacity, particularly for first-home buyers and those with lower incomes. With rates dropping, buyers can access pre-approvals with higher limits — often an additional $75,000–$100,000 in borrowing. For some, this shift moves them into a realistic price range, allowing them to compete in the market much more effectively.
Mortgage lending has also seen a growing trend toward much shorter fixed terms, the first time I’ve seen this in my almost 10 year
career. Over 75% of borrowers now hold loans with fixed rates of less than 12 months. As a result, future rate cuts will filter through more quickly, giving borrowers (and by extension, businesses) faster access to the benefits of lower rates.
For some homeowners, there’s also value in breaking existing fixed rates to refinance or restructure loans. One recent client saved significantly by switching lenders: with minimal break fees of $1000 and a cashback offer of $8910, they were able to reduce their weekly repayments and improve their cash flow.
Another client consolidated debt using their home’s equity, freeing up $500 per fortnight for additional principal payments and allowing them to make faster progress on reducing their lending.
There’s never been a better time to seek out a great mortgage adviser. With the right strategy, our clients have been able to get themselves into a better financial position, whether through refinancing, restructuring, or leveraging equity.
Consider a range of factors like your income, existing debt, and lifestyle goals when planning for the next 6-12 months, to get the right loan structure to set you up for success.
So, while the RBNZ’s rate cuts offer a promise of relief and opportunity, the key to thriving in this environment is in informed and proactive financial decision-making, and an excellent team on your side.
Claire Williamson is a Waikato Mortgage Advisor.
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The Property IndustryWaikato and the Latest Impact Report!
Property Council New Zealand serves as a leading advocate for the property industry, providing valuable events, research, and publications. Our membership in the Central Region (Waikato/Bay of Plenty) for over 15 years has been beneficial on so many levels, not the least the networking opportunities through
The report reveals that New Zealand’s residential property market is valued at $1,902 billion, significantly overshadowing the $163 billion valuation of shares and bonds on the NZ Stock Market.
While commercial property stands at $350 billion, the overall asset value has increased by $700 billion from 2019 to 2023. The report notes New Zealand’s higher
building tours and events like the annual outdoor bowls in February.
The latest New Zealand Property Industry Impact Report 2024 presents a detailed overview of the sector’s significant contributions to the national economy and society. Notably, it underscores its role as the largest industry in New Zealand:
• accounted for 15% of the GDP in 2022
• total economic impact of $142.7 billion
• direct impact of $50.2 billion
• indirect effect of $92.4 billion driven by increased supplier activity and employee spending.
• the industry also employs 235,030 individuals, representing 10% of the total workforce, with employment in the sector growing by 82% (an additional 105,580 jobs) from 2012 to 2022.
proportion of non-financial assets in residential property compared to other developed nations.
KiwiSaver’s influence on the property market, with $3.6 billion (3.3% of total funds) invested in property, is also highlighted.
Additionally, the Listed Property Sector comprises about 20% of the NZ Stock Market’s total value. The report discusses environmental standards and progress towards emission goals, concluding with detailed appendices on methodologies and data sources used in the analysis.
For the full report, visit: https://www.propertynz.co.nz/ industryimpact. Considering becoming a member or want to find out more about PCNZ, contact Sarah Rundstrom at 021 951 150 sarah@propertynz.co.nz.
Mike Neale, Managing Director, NAI Harcourts Hamilton
Making mentally well workplaces
By ANDREA TWADDLE
A recent Human Rights Commission Report estimated the annual cost of bullying and harassment to the country’s economy at over $1.3 billion and found that 40% of New Zealand workers had reported being bullied at some point in their working lives.
It’s therefore high time that we set clear expectations about what a healthy workplace looks like and how we achieve it.
With no statutory definition of bullying, it’s been left to the courts to determine what is ‘above’ and ‘below’ the line at work, i.e. ‘what is bullying?’
Earlier definitions of the Employment Relations Authority and Employment Court focused on what a bully intended by their actions and the harm that resulted. However, this view has been overtaken by WorkSafe Guidelines on Bullying, now affirmed by the courts, that define bullying to be “repeated and unreasonable behaviour directed towards a worker or a group of workers that creates a risk to health and safety.” That is, it doesn’t matter whether the unreasonable conduct was intended to cause distress.
Recently released WorkSafe Guidelines to promote mentally healthy work give employers further guidance about the importance of identifying psychosocial hazards and management of these risks. These are sources or causes of harm to a person’s health and wellbeing. Common hazards include workrelated stress; bullying and harassment; lack or work/life balance; inadequate support; and low job security.
The guidelines should help workplaces meet their statutory obligations - to take reasonably practicable steps to eliminate, or if not possible, then to minimise risk to workers’ health and safety. The benefits of mentally healthy work include a healthy team,
THE DIGITAL WORLD
increased productivity, increased morale and workers taking less time off.
Healthy and safe workplaces don’t happen by accident. They’re a result of good design. With the end of year and Christmas period known to be high stress for many, it’s timely to ensure proactive steps are taken now.
These should include:
Reviewing work design – where possible, create a variety of tasks and certainty of hours
Addressing social issues such as one-off unreasonable behaviours, disagreement or incivility, before these escalate
Reviewing the work environment to ensure adequate breaks, equipment is working and that staff are fully trained and resourced to work safely.
It may be ‘the Kiwi way’ to try to push on when things are tough, but workers need to know what to do if they have concerns. This should include:
Internal support and reporting mechanisms, including managing conflicts of interest
Availability of external support services, such as GP, counselling or other community support organisations.
Like most issues, prevention is better than cure. Healthy workplaces come when proactive steps are taken to deliberately create and maintain a culture where conduct is consistent with known expectations. While leaders should role model the expected behaviours, safe and healthy workplaces are a collective responsibility.
What better way to embrace the Christmas spirit by contributing to people getting to their summer break safely and well?
Andrea Twaddle is a director of DTI Lawyers. She is an experienced lawyer specialising in sports law, employment law and independent investigations.
Open all hours?
By JOSH MOORE
As the Christmas and summer holidays approach, many Kiwi businesses prepare for a well-deserved break or adjust their trading hours to accommodate the festive season. However, one detail that’s often overlooked is updating business hours on Google Business Profiles.
For business owners and marketing managers, this simple task can help save time (by decreasing the “Are you open?” messages and calls), improve customer satisfaction, and even boost sales during a competitive period. Why it matters
New Zealanders increasingly rely on Google to check business details like opening hours, especially during the holiday period when routines change. If your business hours aren’t updated, potential customers might show up at your door or try to call you, only to find you closed.
This inconvenience can damage your reputation and lose you valuable goodwill.
Google business profiles act as the digital front door to your business. They’re often the first thing people see when searching for products or services. Ensuring the information is correct reinforces trust and reliability— two qualities that can set you apart from competitors. Benefits of updating your hours
Improved customer experience: Accurate hours make it easy for customers to plan their visit. By removing uncertainty, you help ensure a smooth customer journey from
search to purchase.
Increased visibility: Google rewards businesses that keep their profiles updated by making them more likely to appear in local search results. This can give you an edge over competitors who neglect this simple task. Fewer complaints and negative reviews: Prevent frustration by making it clear when you’re open and available. This reduces the chances of customers leaving negative reviews about wasted trips or unanswered calls.
Flexibility to highlight promotions: If your hours change to support special holiday promotions or summer sales, you can include a message about this when updating your profile, which helps customers know when to take advantage of these offers.
How to update your hours
To update your hours, simply log into Google Business Profile Manager at business.google. com. Then use the “Special Hours” feature to indicate dates when your hours differ from the norm, such as Christmas, Boxing Day, and New Year’s, or your entire closed period.
A proactive approach keeps customers happy
Taking the time now to update your business hours is a small but customer-friendly step. It helps your business maintain credibility, build trust with customers, and optimise opportunities during one of the busiest times of the year.
Josh Moore is the Managing Director at Hamilton digital marketing agency Duoplus.
In defence of town planners
By PHIL MACKAY
Town planners have been getting a hard time. Listening to the rhetoric of government ministers, developers and other commentators, you could be left thinking they were responsible for the challenges and inefficiencies in building more, and more affordable, housing.
It’s worth noting that council planners tasked with enforcing the current system of rules are also being asked to get their heads around a steady stream of proposed changes from successive governments.
In their defence, I think every planner I know has a genuine interest in creating better living environments and community outcomes. Planning is largely about rules, while architects are trained to think outside of the box – two very different approaches to achieving desired outcomes.
All of that said, there aren’t many professionals working in the construction industry who wouldn’t agree that the current system needs improvement. Obtaining a Resource Consent can be a frustrating, unpredictable process which adds time and cost for developers. And yet the consenting process remains ineffective at preventing poor outcomes – there are some frankly terrible housing developments which get built despite planning rules.
Housing Minister Chris Bishop has essentially said that we should let the market sort it out, and that the economics of development, not planning rules, should guide what is built where.
Taken at face value this seems sensible, however it is key that the market accounts for the true cost of different types and locations of development, to avoid unintended and counterproductive outcomes.
In particular it is essential that the way we build enabling infrastructure avoids socialising costs while privatising benefits. This is generally expressed by councils as a statement that growth should pay for growth, and costs are typically passed on to developers through development contributions.
The full cost of developing greenfield sites should include not just the transport and water infrastructure and other amenities in that development area, but also upgrades to arterial routes and other infrastructure needed to handle the extra load. Likewise, costs related to in-fill development must also cover the relative impact on existing infrastructure and associated upgrades.
It's equally important that costs are signalled well in advance, so that developers can understand the full cost of development ahead of committing to property purchases.
The challenge lies in establishing an appropriate proportion of costs to pass on to individual developments, especially in the case of in-fill or brownfields sites. How, when, and by whom is the additional load assessed, and how much additional cost does the assessment itself add? What is the right balance between accuracy, fairness, and simplicity of implementation?
The more deeply you consider these issues, the more obviously complex they are. We should all beware over-simplification of the issues.
Phil Mackay is Business Development Manager at Hamilton-based PAUA, Procuta Associates Urban + Architecture
Māori and Pasifika step up
By APULU ALO ALIITAEAO
As a brisk wind of change sweeps through the business landscape, more and more Māori and Pasifika businesses are stepping into the spotlight, showcasing the depth and vibrancy of their products and services across the region.
In a year when the economy feels as volatile as gas prices, with headlines fluctuating as fast as the weekly news cycle, it’s inspiring to see small and medium enterprises braving the challenges and emerging stronger on the other side.
Recently, I’ve heard about some incredible wins for Māori and Pasifika businesses here in Waikato and beyond. Take, for instance, a local Pasifika landscaping company that has just partnered with a major tiered company, setting the stage for exciting growth. This new partnership will allow them to scale their operations and expand their reach in ways they hadn’t anticipated. Or consider a Māori-owned civil construction business based in Waikato win work in the Far North, which has landed a sizable project requiring them to ramp up resources over the next 12 to 18 months.
These businesses aren’t just surviving; they’re gearing up for longterm success in a big way.
In a time when stability can seem elusive, these stories stand out as remarkable testaments to resilience, creativity, and hard work. Every success is a step forward for these entrepreneurs and a source of pride for the wider community. It’s like watching a team of superheroes come together for a climactic moment—not in a fictional battle, but in a real-life push toward growth, prosperity, and representation.
I’m sharing this perspective because, while it’s been a challenging year for many, it’s crucial to recognise and celebrate those who are not only persevering but thriving. Seeing these businesses take big leaps and make strategic moves — particularly Māori and Pasifika businesses — is incredibly motivating. They’re setting an example for future entrepreneurs, showing that even in turbulent times, growth is possible.
For me, witnessing this momentum fills me with pride. It’s proof that Māori and Pasifika businesses aren’t just contributors to the economy; they’re powerful agents of change, showcasing a blend of tradition, innovation, and resilience.
Apulu Alo Aliitaeao (TJay) Asiata is the CEO of LM4 Group
WAIKATO AUTOMOTIVE DIRECTORY
Setting up for safe holidays
WAIKATO AUTOMOTIVE DIRECTORY
Preparing your vehicle for the summer holidays is essential for ensuring a smooth, safe, and enjoyable trip, especially if you plan to drive long distances or explore remote areas in New Zealand. Summer heat does put additional stress on your vehicle, particularly the cooling system, battery, and tyres. Checking and servicing these components before your trip can prevent breakdowns in isolated areas, where help might not be readily available. A thorough inspection of critical safety features — brakes, tyres, lights, and wipers — is crucial for summer driving. Well-maintained brakes are vital for handling New Zealand’s often winding and hilly roads, while properly inflated tyres ensure better grip, especially in changing weather conditions. Summer trips often mean hot days in the car. Make
sure your air conditioning system is functioning correctly to keep everyone comfortable during long drives. Also, check fluid levels, including coolant and oil, to avoid overheating the engine in high temperatures. The latter is especially relevant if you intend towing a caravan, boat or laden trailer. A well-maintained vehicle runs more efficiently. Servicing your engine, checking tyre pressure, and replacing dirty air filters all contribute to better fuel economy, saving you money – and potential headaches with breakdowns - on your summer road trip.
Preparing your car well ahead of time ensures peace of mind, letting you focus on enjoying your holiday without worrying about car trouble. It’s a small effort that pays off with a safer and more relaxing trip.
Congratulations to all our award winners and nalists
SUPREME AWARD
SPONSORED BY:
CONGRATULATIONS
WAITOMO GROUP
CEO OF THE YEAR AWARD
SPONSORED BY:
CONGRATULATIONS
Pam Roa, Longveld
BUSINESS GROWTH & STRATEGY AWARD
SPONSORED BY:
CONGRATULATIONS
Waitomo Group
SPONSORED BY:
CONGRATULATIONS
CONTRIBUTION AWARD
SPONSORED BY:
CONGRATULATIONS
PEOPLE'S CHOICE AWARD
SPONSORED BY:
CONGRATULATIONS Brainchild
FOR PURPOSE AWARD
SPONSORED BY:
CONGRATULATIONS
INNOVATION AWARD
SPONSORED BY:
CONGRATULATIONS
Waikato Milking Systems
SUSTAINABILITY AWARD
SPONSORED BY:
CONGRATULATIONS
Waitomo Group
MARKETING AWARD
SPONSORED BY:
CONGRATULATIONS
SERVICE EXCELLENCE AWARD
SPONSORED BY:
PEOPLE & CULTURE AWARD
SPONSORED BY:
CONGRATULATIONS
Longveld
SMALL BUSINESS AWARD
SPONSORED BY:
CONGRATULATIONS Brainchild
Waitomo Group Hamilton Multicultural Services Trust Wild Bamboo Gallagher Animal Management
Waikato Milking Systems
Longveld
Whites Powersports Brainchild
PHOTOS: Stephen Barker/Barker Photography and Michael Bradley
Waitomo Group Triumphs with Supreme
Win: Championing Sustainability, Business Growth and Strategy
With growth like Waitomo Group has seen over the past five years comes a lot of hard work. To the point where it’s rare for the team to stop, reflect and recognise what they’ve achieved.
But that’s exactly what they did in November as they took out the Supreme Award at the Waikato Chamber of Commerce Business Awards. They also took out the Sustainability Award, and the Business Growth & Strategy Award.
Group Manager Customer Experience Greta Shirley explains Waitomo didn’t enter the awards for the external recognition, though that has been hugely rewarding.
“We entered for the team. We run really hard and fast and we’re always on to the next thing. We don’t often stop and take stock of what we’ve been doing. This was an opportunity to celebrate our collective success.
“Waitomo has seen exponential growth over past few years and we felt this year we needed to take stock... to pause and reflect on what we have achieved and to celebrate that. We tell the team all the time how well they are doing, and for them to receive this external validation is very special.”
The Kiwi-owned and operated company was founded in 1947 by Desmond Ormsby in Te Kuiti. Today Waitomo is one of New Zealand’s largest independent fuel suppliers. 77 years on, Waitomo is owned by the third generation of the Ormsby family.
Desmond’s vision was a company built around honesty and integrity and those values remain front of mind today at Waitomo. Following in his father’s footsteps, Grey Ormsby worked tirelessly to ensure Waitomo’s customers benefited from innovative supply solutions, outstanding service, and a fairer fuel price. Now owned by his son Jimmy Ormsby who joined the team in 2003, Waitomo is in rapid national expansion mode.
“There is no stopping us. We’ve just opened two new sites this week and there will be two more before Christmas. And the pipeline for 2025 is equally ambitious. We want to keep building and taking over more sites. We are 100 per cent focused on growth. Our mission is to be Kiwis’ first choice for fuel.”
Greta Shirley
“There is no stopping us,” says Greta. “We’ve just opened two new sites this week and there will be two more before Christmas. And the pipeline for 2025 is equally ambitious. We want to keep building and taking over more sites. We are 100 per cent focused on growth. Our mission is to be Kiwis’ first choice for fuel.”
The company’s market share has doubled over the past five years and they’re aiming to double that again.
Alongside their growth goals, sustainability is an important focus for Waitomo.
“Yes, we are fuel company, but we have a big focus on the ‘E’. We’ve done some really cool things in E such as installing the first hydrogen network in Australasia with partnership with Hiringa, and we’re working with WEL Networks to install EV charging stations at all new highway fuel stops.”
They’re also working on measuring their emissions and will be setting science-based targets to do their bit to achieve net-zero emissions by 2050.
And at the same time, they are committed to providing fuel at a fairer price to Kiwis.
“How we deliver on the social side of sustainability is even more important to us. Where there’s not a lot of competition in the fuel market, we distrupt that market, and we see prices coming down immediately. Nelson is a good example fof that. The Commerce Commission called out Nelson as area for over inflated fuel pricing because there wasn’t a lot of competition there. We opened our first site there this week and we
“We have an ambitious strategy for the business but how we get there is equally important... We’re competitive, curious, we’re all about continuous improvement while ensuring we look after our wellbeing and put family first.”
Greta Shirley
immediately saw a price decline.”
Each time Waitomo opens a new site, all the team, including CEO Simon Parham and owner Jimmy Ormsby spend time on the other unmanned forecourt, pumping fuel and talking with people.
“We listen to people who can only afford to put $10 in their car at at time. In this cost of living environment, it’s more important than ever that we do what we can to keep fuel prices down.”
Waitomo was also a finalist in the People & Culture category.
“We’ve been very intentional about our culture. Desmond Orsmby founded the company based on his values around people, performance, and price. People are fundamental to what we do. Our success is related to
the people before us and those here now.
“We have an ambitious strategy for the business but how we get there is equally important. With that in mind, we set what we call ‘Waitomo behaviours’... how we expect our people to show up each day, how we recruit, how we manage performance, how we hold each other to account. We’re competitive, curious, we’re all about continuous improvement while ensuring we look after our wellbeing and put family first.”
They provide for ongoing learning and development and there are team activities on a regular basis such as cooking lunch together and listening to external guests such as one who spoke about financial literacy recently.
“We take great pride in stewarding the business. We’re honoured to have the Ormsby family let us do that. Jimmy actually took all the Business Awards trophies up to his father Grey who is 85 now and he couldn’t believe what we had achieved. They are a very humble whānau and were so moved by the recogition.”
Waitomo won’t be resting on their laurels.
“We think we do things well, and if people are doing better than us, we want to learn from them. We’ve had other finalists and winners reach out to us and vice versa to catch up and learn from each other. If we’re lifting each other up, we’re lifting the whole region.”
Congratulations to all the finalists and winners of the 2024 Waikato Chamber of Commerce Business Awards.
And a special thanks to the judges and sponsors who made another of our ambitious goals a reality.
CEO of the Year – Congratulations Pam Roa
A“kaitiaki of culture and leader of leaders”. That was the fitting description of Pam Roa by her team when they nominated her for CEO of the Year at this year’s Waikato Chamber of Commerce Business Awards.
Pam took home the CEO of the Year gong and the metal fabricator and manufacturing company she and husband Les founded in 1992, Longveld, took out the People and Culture Award.
And while Pam is the first to encourage her team to “step into your light”, she wasn’t so sure about entering the CEO of the Year category.
“Humility is a huge part of the culture of Longveld but I frequently remind our people that doesn’t mean hiding your light,” Pam says.
“It’s our job as leaders to lift our team into a place where they can shine. Actually, that’s just our job as humans.
“I walked into a senior leadership team meeting one morning and they said ‘Pam, there’s this thing we want to do and we need you to agree to it’. We debated it. Well, I debated it. And they reminded me, you’ll have to walk
“Humility is a huge part of the culture of Longveld but I frequently remind our people that doesn’t mean hiding your light. It’s our job as leaders to lift our team into a place where they can shine. Actually, that’s just our job as humans.”
Pam Roa
your talk on this one.”
Pam readily admits agreeing to the nomination was nerve-wracking.
“It’s a vulnerable thing to do, putting yourself out there. You’re being judged by your peers. It’s other successful business leaders who are assessing you and your performance.
“But courage is one of our key values. That’s about doing the right thing even if it’s the hardest thing, and stepping up. The CEO of the Year award celebrates my team’s success as much as mine, because I didn’t get here without the people around me who have had to adjust, learn and adapt as much as I have.
“Appreciation is an important value for us too. That’s about not just respecting others, but taking it a bit further and showing genuine appreciation for things they do. So in nominating me, my team was living our values and wanting me to be recognised.”
And the judges were impressed with what they saw in Pam.
They said her passion for people and development shone through during the judging process. She
impressed with her strong focus on people and values, noting that she is an articulate, knowledgeable and passionate leader who is people and future-focused. Indeed she is. She was one of the first advocates for a fourday work week in manufacturing.
The judges commended Longveld for its remarkable transition to a four-day work week, a bold achievement in a trade-based environment.
“We started looking at a fourday work week back in 2018 when Perpetual Guardian moved to a 32-hour work week. I wondered how we could achieve that in our manufacturing environment where at the time we were essentially selling hours on the tools.
“I could see it becoming a worldwide movement, and I realised that if we didn’t make a move as an early adopter, it would eventually be done to us, which would be much more difficult. At the same time I’d been learning about Industry 4.0, and the nature of disruption and exponential change. The future of work was going to change exponentially and I wanted us to be proactive in this.”
Longveld tracked down a couple of other manufacturing companies that were operating some form of four-day work week to get ideas. Pam consulted carefully with the team about the concept.
“We surveyed everyone and 80% said an outright yes to a fourx10hour day work week trial. 15% were happy to try it if could work around difficulties for them. Only 5% said no, and when we worked through that with them, we were able to make adjustments for them so they could also participate.”
After a seven-month trial, staff were surveyed again and there was overwhelming support to continue.
“Our aim is to lift productivity to enable more interesting work, better pay, better quality of life for less hours at work. It goes hand in hand with Industry 4.0. The four-day work week for us wasn’t on its own a silver bullet to increase productivity, but it has made the team far more flexible in how we show up for each other. Covid also helped cement that flexible mindset… a willingness to be open to new ideas and listen more to each other.
“That’s now having a big impact, and reducing work hours for the same pay is ultimately the goal. There is no doubt that is difficult in a trade environment. We need to work smarter with Industry 4.0-enabled technology to achieve this.
“One of our guys coined our Fridays off as ‘Friday MYday’. For our young dads that’s meant the choice to spend time at home, kindy or in the classroom with their littlies. For others it means getting down to Ruapehu for a ski without the crowds, or taking three-day minibreaks. There have definitely been plenty of epic Friday fishing trips and more time to be on the sidelines at Saturday sport with the whaanau.”
The intentional focus on people and culture harks all the way back to when Pam and Les first started the business in the early 90s.
“I remember seeing some unsavoury practices and being told ‘oh that’s the steel trade, that’s just how it is’.
“We’ve always had an approach of being wholehearted, another key value here. We’ve created a safe place for people to bring all of themselves to work, no matter what’s happening. We didn’t have any formal leadership training back in the day, we just kept asking ourselves ‘how would we feel in this situation? How would I be want to be treated?’.”
Pam Roa
I thought ‘we can do better, we can lift the bar a bit’. And when we’ve achieved that, we’ll lift the bar a bit more.
“We’ve always had an approach of being wholehearted, another key value here. We’ve created a safe place for people to bring all of themselves to work, no matter what’s happening.
We didn’t have any formal leadership training back in the day, we just kept asking ourselves ‘how would we feel in this situation? How would I be want to be treated?’.”
It was that people-first approach that caught the judges’ eyes.
The judges commended Longveld for leading through diversification, digitisation, and upskilling.
“Their commitment to diversity is outstanding, fostering a culture that embraces gender and ethnic diversity, neurodiversity, and whaanau needs. Longveld’s efforts to build a diverse talent pipeline, especially by encouraging women into trades, is a standout feature. With 19 nationalities represented in the business and a 10-year partnership with trade training organisations, Longveld has reimagined workplace structures and is a true industry leader.”
And while Pam is rightly proud of the two awards, that humility quickly kicks in again when she talks about Les’ and her leadership qualities and what it means to be in business with her husband.
“Les and I are always ourselves. Who we are at home is the same as we are at work. That has been the basis… sticking to core values, having the courage to keep holding our line. What’s worked for us over 30 years in business together is that we deeply appreciate the strengths each other brings and give each other space to do what we do best.”
Emerging Leader of the Year –Congratulations Ashley Mason
If you’d told Ashley Mason when she left school that in a couple of decades she’d be standing on stage accepting an Emerging Leader Award, she would likely have scoffed at you.
But that’s exactly where Ashley was on November 15 – being handed the trophy at the Waikato Chamber of Commerce Business Awards.
Ashley’s career path has evolved organically. When she left school she worked as an EA for about 15 years. At one point she did a year’s study to be a secondary school maths teacher. Despite being “good with numbers”, she realised she wasn’t cut out for teaching.
“I was on a full scholarship and if I’d completed the degree I was up for a $30,000 incentive to stay in New Zealand and teach. But I quickly realised it was not my cup of tea and I wasn’t passionate about teaching. So I went out to work and thought ‘I won’t do anything until I know what I want to do’.”
As an EA, Ashley looked after “some pretty awesome and inspiring people in senior leadership teams” and through that she gleaned a lot about management and leadership.
Having had her second child, Ashley, then 31, returned to work as an EA.
“I had this moment when I realised I needed more, I needed to be challenged and I asked myself ‘where am I going and what am I doing?’. I used to sell myself short and say that I don’t need a career. But I realised that if I’m going to work eight hours a day and be away from my kids that I needed it to be worthwhile and fulfilling.”
“I had this moment when I realised I needed more, I needed to be challenged and I asked myself ‘where am I going and what am I doing?’. I used to sell myself short and say that I don’t need a career. But I realised that if I’m going to work eight hours a day and be away from my kids that I needed it to be worthwhile and fulfilling.”
Ashley Mason
So she quit and enrolled in fulltime study to qualify as a quantity surveyor. It ticked the box in terms of her being good with numbers, and she had loved the journey with her builder husband, Daniel, building their own family home, seeing their vision come to life.
Daniel was a contract builder to Sentinel Homes Waikato at the time and owner Nate Alley was advertising for an accounts person.
“I met with Nate and said I don’t have the experience you’re looking for, but I do Daniel’s accounts, I have the right attitude, and I’ll work hard.”
Nate could see Ashley’s potential, and it was him who nominated her for the Emerging Leader Award.
For the next three years, Ashley worked at Sentinel Homes as well as completing her Diploma in Construction (quantity surveying).
The team was small and lean back then, but as the company grew Ashley had the opportunity to “try a bit of everything”. She worked as a QS while implementing some integral systems and processes for the business. Ashley has now found her passion in her role as head of delivery.
“Essentially, it’s a construction manager role but broader. I look after the construction, QS, and on-site labour teams. I oversee the delivery arm of the business, and I make sure jobs are financially and operationally managed throughout.”
And while Ashley wouldn’t have predicted where her career would take her, she has proactively worked towards personal and professional growth over the past few years.
Sentinel Homes had invited workplace wellness practitioner and leadership coach Rhonda Parry in to run a wellbeing programme for the team. Ashley felt an immediate connection with Rhonda and decided she needed to work with her.
“I wanted to grow into a leadership role, I wanted to look after people, foster relationships and help the business and people grow. But I knew I had a lot of work to do personally to get there. Back then I didn’t quite understand what it would take from a strengths or values perspective to be a good leader.
“When I was named as a finalist for Emerging Leader, I looked back at the person I was when I
“I wanted to grow into a leadership role, I wanted to look after people, foster relationships and help the business and people grow. But I knew I had a lot of work to do personally to get there. Back then I didn’t quite understand what it would take from a strengths or values perspective to be a good leader.”
Ashley Mason
came into this business and who I am now. And I’m really proud of that growth and the person I am now.”
Ashley readily admits that being a woman in the construction industry is challenging.
“I’m a strong personality so I can hold my own, but it’s still very much a man’s world. The QS qualification gave me the confidence to know I have earned my seat at the table.”
In the spirit of her organic career evolution, Ashley is happy to continue along that path.
“I’m right where I want and need to be in my career journey, which has me feeling very content and continually motivated and fulfilled. Now I’d really like to do more for women working in the construction industry.
“I feel I owe it to the industry to do more. I’m part of the National Association for Women in Construction, and we now have two female apprentices working here. I feel like now it’s time for more focus on my industry contribution.”
Congratulations to our amazing Ashley Mason!
Winner of the 2024 Waikato
Emerging
Leader Award
Sentinel Homes couldn’t be prouder of our incredible Ashley Mason. An exceptional Quantity Surveyor, our unstoppable Head of Delivery, and a dedicated mum to two – Ash has now been recognised as the Emerging Leader of the Year too!
Winning this prestigious award is a testament to her leadership, vision, and dedication to excellence. Her heartfelt acceptance speech left all 700 people at the Globox Arena inspired and in awe.
Ash’s win is the perfect way to cap off an award-winning year here at Sentinel Homes Waikato, following our tenth consecutive Gold at the Master Builders House of the Year awards.
Congratulations, Ash! Your leadership drives us, inspires us, and sets the benchmark for excellence. We’re so proud to have you as part of our team.
Brainchild’s Double Win: Small Business of the Year and People’s Choice Awards
Waikato-based PR and content agency
Brainchild celebrated a double win at the 2024 Waikato Chamber of Commerce Business Awards, taking home both Small Business of the Year and People’s Choice.
And Brainchild founder and director Angela March has some simple advice for other small business owners contemplating entering the Awards next year: “Do it!”.
“The entry and judging process is super valuable. As a business owner you get so busy working in the business, entering the Awards forced me to take a bird’s eye view and reflect on what we are doing well and what we could improve on,” Angela says.
“The meeting with the judges was also really interesting because they brought a different perspective and plenty of food for thought.
“If you are lucky enough to be
a fi nalist or even to take home a win, it’s also a great marketing opportunity.”
Angela says the recognition is a testament to the heart and hustle her team brings to helping clients
“The entry and judging process is super valuable. As a business owner you get so busy working in the business, entering the Awards forced me to take a bird’s eye view and reflect on what we are doing well and what we could improve on.”
Angela March
build their reputation and earn trust. “I have grown Brainchild while also growing my family. At one point, I’d spent more time on maternity leave than actively working in the business. That makes this award even more special and says everything about how exceptional our team is.”
The judges praised Brainchild’s growth, clear vision for the future, and impressive national contracts as key factors in securing the competitive Small Business of the Year award.
“We punch above our weight for a small agency. For us, our clients are everything, and I’m grateful every day that they choose Brainchild,” March added.
So, where to from here for Brainchild?
“We’ve got plans to grow our team, creating opportunities for talented professionals who share our commitment to creativity and results. But our priority will always be on
“We punch above our weight for a small agency. For us, our clients are everything, and I’m grateful every day that they choose Brainchild... our priority will always be on delivering exceptional work for our clients, knowing that when we get that right, the growth will follow.”
Angela March
delivering exceptional work for our clients, knowing that when we get that right, the growth will follow.”
Hamilton Multicultural Services Trust (HMS), winner: Community Contribution Award
HMS Trust are excited to be the 2024 Winners of the Community Contribution Award at the recent Waikato Chamber of Commerce Business Awards. We are grateful to the community for supporting our mission of helping newcomers to settle in our beautiful area.
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PHOTOS: Stephen Barker/Barker Photography and Michael Bradley
Out and about…
Fieldays pioneer features in book
By Viv Posselt
The transformation of Ōhaupō School’s light-filled hall to a blacked-out space of gloom was a triumph – and perfectly fitting for last month’s launch of Valerie Millington’s book, ‘Ellen of Denniston’.
The event drew some 200 guests, among them Sir William and Lady Judi Gallagher, who supported the book’s production, Masterton-based Ian and Diane Grant who published the book under their Fraser Books handle, and Waikato politician Russ
Rimmington and his wife Edwina.
‘Ellen of Denniston’ is a biography of Val Millington’s mother Ellen. It speaks to her early life of poverty and hardship in Denniston, and of the accident as a teenager from which grew a steely resilience that shaped her future.
Ellen eventually married and moved to Ōhaupō with her husband Les and children. She later received numerous accolades for her role in developing the National Fieldays at Mystery Creek, turning it into the multimillion-dollar export earner it is today.
Author Val Millington said she always wanted her mother to write a book, but she resisted because “I’m far too joyful in the present to push the rewind button”.
Ellen’s ability to rise above challenges was also noted by Lady Judi who said: “I hope this work will be an inspiration … that it will show how even the most difficult situations can be overcome.”
Former Hamilton mayor Russ Rimmington, who also emceed the launch, spoke of the author’s media days and her success in pushing through a wall of deep
tradition to herself become chief executive of NZ National Fieldays for a time. In the years since, she has been a valued teacher/ tutor at Ōhaupō School.
Publisher Ian Grant said he and his wife considered the book to be ‘very special’ and said he anticipated a call for reprints.
Music at the launch was provided by Blair Stanbridge playing Il Silenzio (The Silence) on the cornet – a piece particularly loved by Ellen – as well as fitting songs by local opera singers Grace McCarthy-Sinclair, Faamanu Fonoti-Fuimaono, and Taylor Wallbank.
Ōhaupō School principal Chris Rennie, left, with the book’s publishers, Ian and Diane Grant of Fraser Books. Photo: Viv Posselt
Edwina Rimmington getting her copy of the book signed by author Valerie Millington.
Photo: Viv Posselt
Local opera singers Faamanu Fonoti-Fuimaono, Grace McCarthy-Sinclair and Taylor Wallbank were part of the musical entertainment. Photo: Viv Posselt
Winners at the Lion Foundation Young Enterprise Scheme Waikato regional awards were Swiff from Hauraki Plains College. From left: Emily-Rose True, Cruz Collins, Ant Plienanukool, Antonio Alvarado, Xanthea Greaves and Jack Davis. Photo: Supplied.
Xuan Zhou, Anne Kaninteang, Sailigamalo Woulf, Raukura Hodges-Macdonald, Tafiga Leaupepe and Fiona Lin of Tied Together, Sacred Heart Girls College Hamilton, with Waikato Pacific Business Network’s Rachel Afeaki. The team was highly commended for Excellence in Sustainability at the Lion Foundation Young Enterprise Scheme Waikato regional awards. Photo: Supplied.
Hunter Moon of Hamilton representing the Waikato region took home the top spot at the Registered Master Builders CARTERS Apprentice of the Year competition. The judges were particularly impressed by Hunter’s exceptional level of dedication, skill, and craftsmanship throughout all stages of the competition. As a member of the territorials and former head boy of Hamilton Boy’s High School, his natural leadership qualities and ability to problem-solve shone through in his interview, practical challenge, and submission. Photo: Supplied.
Andrew Breckon with Millwood Nike, one of the great female pacers in the harness racing industry. The four-year-old retired to Waipā last year unbeaten over 17 starts and with $690,932 in stakes’ money and is now in foal to Art Major. She was the star turn at the opening of Breckon Farms new 48 box state of the art stabling area in Ōhaupō last month. Photo: Mary Anne Gill.
Waikato thoroughbred breeder and New Zealand Bloodstock owner Sir Peter Vela inside Breckon Farms new 48 box stabling area in Ōhaupō which opened last month. The multi million investment was a huge boost for the horse industry, he told Waikato Business News. Photo: Mary Anne Gill.
Out and about…
of the Cambridge support group for the Prostate Cancer Foundation shared their final dinner meeting of the year recently. Guest speaker was New Zealand rower Ben Taylor, who travelled to this year’s Paris Olympics as reserve for the men’s squad. He spoke about his rowing career to date and his aspirations to take on the next Olympics.
group
the
charitable
its
manager Kim Jepsen, pictured with her book. Transform Aotearoa is an organisation that has helped thousands of people to get their lives back on track.
Cambridge Rotary’s in-house band, the ‘Bruised Brothers’, were once again at the heart of Achievement House’s annual Christmas party held late last month. The Cambridge-based enterprise provides people with disabilities from around the region an opportunity to be employed. It relies heavily on charity and community assistance – Cambridge Rotary have organised their festive party for the past 13 years.
Photo: supplied
Transform Aotearoa board secretary Ken Crawford, right, farewells outgoing chief executive Howard Gould at the Putāruru organisation’s 10th anniversary last month. New chief executive Brett Fleming was welcomed at the celebrations. Photo: Supplied.
Members
Pictured at
event are Cambridge support
co-ordinator Ron Greenwood, left, Ben Taylor, and support group committee member Ken Methven. Photo: Viv Posselt.
Three central North Island primary health organisations signed a Memorandum of Understanding with Waikato University to tackle New Zealand’s health workforce shortages at The Pā in Hamilton. From left: Prof Neil Quigley, Taima Campbell (Hauraki), Rachel Brown (National Hauora Coalition), Justin Butcher (Pinnacle Group). Photo: Mary Anne Gill.
Derek Devoy of Hamilton took some of his artwork to the Matamata College third formers 60th reunion recently, attended by 105 students from the 3rd form class of 1964. Former MP and now Auckland city councillor Maurice Williamson reminisced with Terry Doherty about their time with The Debonairs, a local band who backed New Zealand legends like Lee Grant, Ray Wolfe, The Chicks and Shane. Photo: Lesley Johnston, Matamata Historical Society.
Lyceum House in Cambridge, founded in 1940 for country women visiting town so they could socialise and network, has closed down but not before distributing $800,000 to five charitable organisations – Cambridge Life Skills, Cambridge Endowment Fund, Cambridge Volunteer Fire Brigade, Cambridge Town Hall and Community House. Reflecting on the ‘Lasting Lyceum Legacy’ while sitting on some of the old chairs being sold from the house were: Kaye Pollock, sitting, with at back Susanne Whitehead, left, and Florence Monson. Photo: Mary Anne Gill
Putāruru-based
trust Transform Aotearoa celebrated
10th anniversary last month and launched a book about its journey written by Community Development
Photo: Supplied
Amoré Roses of Newstead had its annual open day last month which included the Blessing of the Rose ‘Lady Judi Gallagher’ by Anglican Archbishop Sir David Moxon. Proceeds from the sale of the rose will be donated to fund the strengthening of the St Peters Anglican Cathedral in Hamilton. From left: Sir David, Lady Judi and Sir William. Photo: Paul Barnett.
Waitomo Group business of the year: back row left to right, Head of IT Henry Scott Macdonald, Group Manager - Revenue Tim Beasant, Chief Executive Simon Parham, Mini-Tanker Manager Phill Cole, Senior Account Manager Brent Myers, Board Chair Brent Goldsack, Accounts Receivable Team Leader Brenda Dashwood, Health and Safety Manager Julie Foote, Sales Executive Angelique Naude, Account Manager Kerri Gorrett, Projects Cassele Hutt, Financial Accountant Pieter Van Der Bijl, Customer Care Advisor Helen Bastion. Front row, left to right. Account Manager Judi Adams, Sustainability Award sponsor Wintec executive director Huia Haete, Human Resources Manager Julie Carruthers, Owner Jimmy Ormsby, Chief Financial Officer Pearce Watson, Mini-Tanker Manager Chris Jarvis, Group Manager - Customer Experience Greta Shirley, Commercial Manager Julie Eman, Commercial Projects Steven Turner (on the floor) and Fuel Stop Technical Lead Steven Sharpe.
Excellence in Sustainability
Celebrating 3 wins at the Central Property People Awards
Property Councils’ People Awards celebrate the people in construction, those behind outstanding regional projects and those who lead by example.
Fosters entered three award categories for 2024: Best Design (for Union Square Building E), Excellence in Sustainability (Metlifecare Somervale Village Redevelopment Stage 1) and Young Achiever of the Year, for which we nominated BOP Construction Manager Ryan Tesselaar.
The 2024 Rider Levett Bucknall Young Achiever of the Year was awarded to Ryan, in recognition of his “impressive leadership trajectory combined with his dedication to the growth and development of others” making him a standout future leader in the property sector.
The Boffa Miskell Excellence in Sustainability Award went to Fosters (BOP) Team for the Metlifecare Somervale project - a mass timber building which achieved a 7 Homestar Built rating. This was a team focused on raising awareness of sustainable building practices, they also exceeded their goal of diverting over 80% of waste from the 232 tonnes generated.
Judges praised their “innovation and commitment to education, using the project as a tool for broader industry impact”.
Finally, we were proud to be part of the Chalmers Properties Te Rapa Gateway Project Team, awarded the Harkness Henry Judge’s Choice Award, along with BCD Group, Burton Partners Lawyers, CKL, Eclipse Architecture, Gray Consulting Engineers, and Octa Associates. Judges noted: “The success of Te Rapa Gateway is a testament to innovation and teamwork, resulting in a large-scale development that will continue to drive economic growth in the Waikato region.”
For several years, Fosters has sponsored the Outstanding Leadership Award, which went to Buddy Mikaere. “With boundless energy and a genuine passion for positive change, Buddy has set an exemplary benchmark for leadership in our industry” the judges said.
The awards evening, held at the Wintec Atrium on October 24 brought together approximately 280 property people from around the Waikato and Bay of Plenty. There were 35 finalists across the 7 categories.
