Allan Real Estate - Property Management Booklet 2024 - Emma Campbell

The Allan Real Estate Team is client focused with quality service being our top priority. Our aim is to ensure you have the most professional and satisfying experience in the management of your investment property.

We are an energetic, professional and experienced award-winning team, that cares for its clients and staff. This culture shines through in the management of your property by ensuring that your real estate experience is a pleasurable and profitable one. We pride ourselves on our ability to find the best tenant, one that will match your investment and make it their ‘home’.

You can be confident that we will display honesty and accountability in every dealing you have with Allan Real Estate.

We are located in Glenelg, just metres to Holdfast Shores and the vibrant Jetty Road precinct. Although we manage properties in many areas of Adelaide, we have a strong focus on the Beachside / South Western area.

The owners and team members at Allan Real Estate have been recognised in the Real Estate Institute Awards for Excellence both locally and nationally, as successful business operators providing industry leading service.

We look forward to working with you.

Your Property Manager

Emma has over 25 years of property management know-how and always goes the extra mile to assist her Landlords and Tenants with common sense problem solving skills.

Emma Campbell Senior Property Manager/ Trust Account

Specialising in Property Management for well over 25 years, Emma is a highly experienced and valuable part of the Allan Real Estate team. Emma manages a small portfolio for long term clients and controls essential Trust Account systems.

Emma has years of property management know-how and always goes the extra mile to assist her Landlords and Tenants with common sense problem solving skills.

A respected and very likeable member of the Allan Real Estate team, Emmas love of communication and quality procedures will ensure that your investment property is in extremely safe hands.

The Allan Real Estate Benefits

Selecting the Ideal Tenant

Our aim is to source and connect with quality tenants for your investment. We work with you to understand your ideal tenant and prepare our marketing accordingly. To select the right tenant, we have a thorough checking process that we follow before we will submit the application to you for your approval.

This process includes the following:

1. Online applications that require full rental history, financial statements, employment references and personal references

2. 100-point identification check

3. Tenant screening utilising Barclay MIS, Australia’s largest national tenant reference database

4. Comprehensive checking of both personal and previous landlord/agent references

Communication is Everything

Your Property Manager will conduct all aspects of the management of your investment including the leasing, maintenance and routine inspections, providing continuity and consistent communication. This single point of contact is rare in the industry but something that we hold in high regard. Your manager will get to know your property intimately and strike a long-term relationship with you. You can contact them directly with any questions you have about your property.

We understand the frustration when it comes to poor communication. Our promise is to keep you informed of results from open homes/ ongoing maintenance and return your calls/emails in a timely manner.

As part of the Allan Real Estate Difference, our Directors are easily accessible and more than happy to help answer any questions or assist with any situation. This personalised approach ensures that our customer service is maintained at an industry leading level. Our directors are highly experienced with a combined 50 years in the industry.

The Allan Real Estate Benefits

Maximum Rent Return

Your personal Property Manager will specialise in certain areas of Adelaide. They are constantly assessing the highest rental value of your property based on the following:

- Market conditions

- Vacancy factors

- Comparable properties available for rent

- Tenant quality and length of their tenancy They will also make suggestions of maintenance if required to ensure that you receive the best rent return possible. A poorly maintained property attracts less than reputable tenants, thereby jeopardising your income potential.

We co-ordinate in consultation with you any maintenance required, utilising our skilled team of fully licensed and insured contractors. This ongoing relationship with leading tradespeople ensures that your maintenance is carried out to the highest standard at a competitive price.

Allan Real Estate has a service first philosophy, backed by a quality admin support team and enforced by limiting the number of properties that our managers will have in their portfolio at any one time. This ensures that your manager has sufficient time in their day to provide the you the attention that you deserve.

When it comes to the letting of your property, our managers can focus on carefully selecting your new tenant. We utilise our extensive database of qualified, quality tenants to let your investment in the fastest time possible.

Our aim is to secure a long-term tenant unless a shorter term is otherwise instructed. With long term tenants, vacancy periods are reduced, and wear and tear can be minimised.

Landlord Portal and App

Portal Access 24/7

Our landlord portal gives you 24/7 access to all of your property’s critical information via your computer, tablet or smartphone. You can view your lease term, tenant paid to dates, rent statements, inspection reports, financial reports/graphs, and monthly/yearly overview of income and expenditure.

There is also a portal that provides tenants with the ability to log maintenance requests which can include photos, view their rental payment history, and communicate with their property manager.

Premium Marketing Plan

Allan Real Estate utilise the most effective and result driven marketing tools available in the real estate industry. Your investment property will be presented and marketed to potential tenants utilising a combination of the following:

Internet

Appears on multiple internet sites (allanre.com.au; realestate.com.au; domain.com.au; rent.com.au; homehound.com.au)

Includes premiere listing on realestate.com.au with ebrochure (appears at the top in search results)

Photography

Floorplan

Professionally mounted ‘For Rent’ board

Most tenants make a split second decision whether to enquire about or ignore a property online. Professional photography helps increase the perceived value of your investment to potential tenants.

It’s a small price to pay for a valuable investment - these photos can be used again if and when you need to relet your property.

Signboard

Professionally mounted signboards are a great way of attracting extra attention from drive-by traffic and to distinguish your property, for example if your property is in a group.

Signboards can also help market your property by creating word-of-mouth referrals from neighbours and passers-by.

Rent Paid On Time

Allan Real Estate’s Property Managers keep a tight vigil on rental arrears, working with tenants to ensure they pay rent on time, every time, which makes payment to you as the landlord regular.

Our “Zero Rent Arrears Tolerance Policy” is explained to your tenants when they sign their lease documents. We strive to keep the rent arrears to zero for all of our landlords.

Finance Made Easy

We take care of the finances so you don’t have to. Our services included in our management fee:

• Pay your rental funds twice monthly, giving you comfort in a regular income stream

• Organise, manage and pay all of the outgoings associated with your property (e.g. SA Water, council rates, strata rates & Emergency Services Levy)

• Co-ordinate payment from the rent & ensure that bills are paid on time

• Issue copies of all invoices paid on your behalf with your statement. You will find our detailed statements easy to understand & accessible from your portal

• Your statements will be emailed to you, making it easier to electronically organise your investment

• Provide you with a detailed end of financial year income and expenditure report for your property, saving costly hourly rates with your accountant

End of Financial Year Statement

The end of financial year is an important time for property investors. We will provide you with a YTD statement that shows you the breakdown income and expenditure over the financial year. The report will be fully detailed, which you can pass straight onto your accountant.

Routine Inspections

Routine inspections are carried out 3 times per year. A detailed report of condition and repairs, including photos, is supplied at each routine inspection keeping you completely up to date.

Further Benefits

Landlord Insurance

We recommend utilising a specialised landlord protection insurance policy. Even with the stringent selection and management processes, things can go wrong.

At Allan Real Estate we have strong relationships with “agent only” insurers that provide class leading coverage at cheaper rates. It is essential to invest in a quality policy; the cost is tax deductable and it is the best way to ensure that you are protected against unforeseen circumstances.

24 Hour Emergency Maintenance

Unfortunately, as with anything in life things can go wrong. These events don’t always happen during business hours, that is why we have a 24-hour emergency contact number for tenants to call.

This number is manned by our directors that are experienced in dealing with emergencies. Most of the time, our directors can talk the tenant through the situation avoiding costly after hours call out fees. We are always available, so you don’t have to be.

Smoke Alarm Compliance

Not only do smoke alarms protect lives, they also ensure that your investment is protected in the instance of a fire.

It is a legislative requirement that you have a compliant and working smoke alarm in your property, insurance will also require this in the event of a claim. We utilise a specialist company to regularly service and check your smoke alarms, removing this responsibility from you and keeping your insurance policy valid.

Quality Tradespeople

Our relationships with quality tradespeople ensure that your maintenance is carried out promptly and on budget. Whether it be some painting in between tenants, clearing a block drain, replacing a light fitting or servicing an air conditioner we will engage and co-ordinate your request to the highest standard at the best possible price.

Professional Fees

Management Fee

The cost of managing your property covers a range of services that will benefit you and your investment property as outlined earlier.

To summarise:

• Rent collection

• Payment of rent to landlords twice monthly

• Strict policies to monitor rental arrears

• Access to competitive rates on quality landlord insurance

• Payment of all outgoings relating to your investment

• Emailed monthly statements

• Convenient 24-hour emergency hotline for tenants

• Access to our extensive list of qualified tradespeople (at discounted rates)

• 24/7 access to your personal Landlord Portal

You don’t need to lift a finger… our property managers deal directly with tenants on your behalf, and manage everything from start to finish.

Finally, we undertake thorough final inspections when tenants vacate, checking every inch of its condition against the ingoing inspection.

Once our rigorous inspection is complete and all tenancy outgoings finalised, we then arrange payment of the bond disbursement monies at lease expiry.

Letting Fee

In order to lease your property, open inspections and private viewings are conducted. Once tenant hopefuls have applied, we commence our thorough investigation and verification processes, providing you with peace of mind that only completely qualified tenants will be referred to you prior to approval.

Prior to the lease signing, a detailed ingoing inspection is completed, and water meter readings taken. The lease documents and any special conditions are prepared and explained to the tenant at the point of signing the lease.

The keys are photocopied and signed for by the tenant for extra security. Bond forms are signed and monies lodged with the Residential Tenancies Branch.

Our processes are very thorough, and nothing is left to chance.

We conduct open inspections to ensure maximum attendance. We utilise legally authorised REISA agreements and forms to ensure compliance and liability control. Should you choose to accept pets, we instigate fair and protective Pet Agreements to the benefit of all parties.

Renewal Fee

When a lease is to be renewed, our property managers will review the rent and assess the market rental value and then refer this to you along with a market analysis to seek your approval before negotiating with the tenant.

All notices are prepared in relation to extending the lease and both you the landlord, and tenant are notified upon renewal acceptance.

At Allan Real Estate our intentions are clear - to provide our clients with a pleasurable and profitable real estate experience. A service far beyond than what is expected and for results that exceed your expectations.

Whether it be in the sale of your home or the management of your investment, our team of highly experienced industry experts have the skillset to guide you through the process.

Headed up by our Director Brad Allan, well known and respected in the Western Beachside areas, Brad has been recognised with multiple Real Estate Industry awards over the last 20 years.

Allan Real Estate's specialist property management division boasts a highly skilled and experienced team that will apply a modern, highly communicative style to the management of your investment property.

Utilising industry leading software programmes and applying stringent daily methods to our day to day tasks, we strive to impress and build long term relationships with both our vendors and landlords alike.