Elders Burnie - Property Management

ELDERS BURNIE PROPERTY MANAGEMENT.

A word from the Principal, Jo Walker...

Elders Real Estate Burnie is well known throughout the area for offering quality services in both Property Management and Sales. Community and industry involvement is important to us, as are ethics and old-fashioned values.

Our dedicated team recognises that you need more than just the weekly rent, that service is more than just a smile and that maximising your income is more important than ever.

This booklet will provide you with all of the information you need to ensure you are making the right decision when choosing your Property Manager. If there is anything else you require, please don’t hesitate to contact me.

AT ELDERS REAL ESTATE BURNIE, WE REALISE THAT OUR BUSINESS IS SOLELY RELIANT ON YOU.

THE PLEDGE WE MAKE TO YOU IS SIMPLE, WE WILL:

1. Communicate with and listen to you

2. Always address your needs – first and foremost

3. Provide you with professional advice and service

4. Earn your trust and confidence

5. Treat you with honesty, integrity and courtesy

OUR VISION

“Continually Striving for Service Excellence.”

We strive to be recognised as Burnies leading Real Estate Agency; to be respected for our history and experience, valued for integrity, appreciated for our commitment to the community and sought out for our professional services and positive client experience. By putting our clients first, we aim to create the best referral based Real Estate business in Burnie and beyond.

PASSION FOR PROPERTY

We pride ourselves on our unparalleled passion for property and a commitment to delivering exceptional outcomes for our clients.

With over 150 years’ combined experience, we are able to share our knowledge and provide our clients with information, guidance, and recommendations that you can rely on. Aiming to make your property decisions some of the best, most profitable and enjoyable decisions you will make in your lifetime.

THE TEAM BEHIND OUR INDUSTRY LEADING SERVICE.

Elders, as a brand, has been operating for over 180 years nationally. Elders has expertly combined real estate knowledge and experience with national networks to provide our clients with the best results possible.

Our professional Elders team of experts are driven by seeing clients succeed with their own individual goals, and we aren’t successful unless you are.

Jo has worked within the Property Management industry for over 28 years, holding a diploma in Business (Real Estate) and Cert IV in Frontline Management. Jo and Shane (her business partner and husband) are committed to building and retaining a highly-skilled, client-focused team and providing them with opportunities to advance their knowledge base and realise their full potential.

Jo exude a genuine passion for Real Estate and specifically helping people from all walks of life to achieve their property goals. Away from work, Jo enjoys time with her family, traveling, spending time with her beautiful grandchildren and plenty of Summer BBQs with those closest to her.

ELLIE WALKER • Business Manager

Ellie brings over 10 years of knowledge & experience into her role as the Business Manager at Elders Burnie, with a background in both Sales & Property Management, and holds a Diploma in Property Services (Agency Management). Ambitious & driven to succeed, Ellie strives to achieve the best possible results for our clients across every aspect of her job. Her natural people skills & strong work ethic are a testament to her reputation for providing an exceptional new level of customer service. Ellie’s experience in listing, leasing & the ongoing management of properties complimented by her strong communication skills

RECENT AWARDS

make her a great first point of contact if you’re thinking about buying or renting out an investment property. The Business Manager role allows Ellie to continuously develop & assist property management staff through the extension of her own knowledge & experience, plus oversee sales and administrative staff to ensure every client has a positive experience with our Agency. Outside of work, Ellie enjoys spending time with her partner, pups and friends, camping, travelling & anything else that involves spending time in the sun!

ELDERS TAS AWARDS

Award - Elite Property Management Team

Award - Excellence in Marketing

#1 Property Management Team of the Year

#1 Office Growth in Property Management

#1 Office Number of Managements

#1 Office Number of New Managements

#1 Office Number of Lettings (Properties Leased)

#1 Office Growth in Property Management

JO WALKER • Managing Director

Sarah is a positive figure in our office, always motivating herself and those around her whilst maintaining high levels of consideration for others. Sarah began her career in real estate in 2015 and joined the Elders Burnie team in 2017. During her time with our agency she has progressed from Portfolio Manager to Team Mentor, assisting those in the Property Management team to strive for their best and provide the top level of service our office prides itself in.

She also acts as the Marketing & Social Media Manager to ensure your property gets the best possible promotion. She has recently begun studying a diploma in Agency Management in 2022 and is enjoying every moment! Outside of work Sarah enjoys spending time with her partner and their two dogs, Teddy and Finn, camping and catching up with her friends and family with the occasional getaway North Queensland!

Amy utilises her passion for the industry, combined with her thorough work ethic to ensure that she consistently exceeds her clients expectations. A positive and cheerful individual, Amy is dedicated to providing the best service and a pleasant environment or clients and colleagues alike.

A hard-working and organised nature has seen Amy achieve many things including a Diploma in Property Services which she completed whilst working full-time.

Her excellent time management made this possible, and the skills that she developed have proved invaluable.

Outside of work, Amy enjoys traveling, swimming and walking, spending time with her friends, family and entertaining her beautiful nephews!

Toby holds over 5 years’ worth of experience in Property Management, starting with Elders in 2021, and his career in the industry at only 17. Most recently, his skills were recognised by the network, receiving the honour of Elders’ 2022 Property Manager of the Year for the Victoria/Tasmania region. Since joining the industry, he has proved that he is a skilled and organised multi-tasker who thrives in the fast-paced environment that the Real Estate industry has to offer. Having a customer service background, Toby

Summer is a new addition to the real estate community here on the NorthWest Coast of Tasmania. She started with our agency in September 2021 first as a Property Management Assistant and has since advanced to becoming a Portfolio Manager in September 2022. Summer has extensive experience in customer service, has a great eye for detail, and is very organized.

has the knowledge in being able to deal with clients on a daily basis ensuring that all parties are taken care of and walk away from their experience with a smile on their face. Dedicated to continual education, Toby holds a Certificate III in Real Estate Practice, and is currently studying his Diploma of Property. When he isn’t working, you’ll likely find Toby in his hometown of Ulverstone with his partner, Ashley, socialising with friends, or travelling somewhere new!

She obtained her Property Representatives License in early 2022 and is working towards obtaining her Certificate IV in Real Estate Practice. Summer has a hard-working and organised nature and is dedicated to providing the best service as well as a pleasant environment for all clients and colleagues. Outside of work, you will find her catching up with friends & spending time with family and dog Ernie.

Tamara first commenced in real estate in 2005 in which she brings a strong knowledge, understanding and experience in the dayto-day running of a successful portfolio. She possesses sound knowledge of current legislative requirements and documentation, as well as attention to detail and an ability to effectively communicate with a diverse spectrum of people, and a nonconfrontational personality are key attributes of Tamara’s success in her chosen field.

Tamara draws on her vast industry knowledge in Property Management to help guide her colleagues in their roles – and to provide an exceptional level of service to her clients. Outside of work, Tamara & her husband have a very busy calendar with 4 very active boys which involves lots of sports activities, camping trips or beach days during summer when sports are on a break as well as spending time with their families.

SUMMER PILKINGTON • Property Management Representative

TOBY ORDERS • Property Management Representative

AMY WALKER • Property Management Representative

SARAH BROWN • Property Management Team Mentor

TAMARA GILLAM • Property Management Representative

With a wealth of experience in hospitality prior to entering the real estate industry, and having also worked for a few years as a receptionist, Hayley understands that customer service is the key to developing strong relationships. Highly organised and determined to make the most out of each day, she knows the value of hard work and is always willing to assist where she can. Her focus and attention to detail ensure all tenancies run as smoothly as our valued clients expect.

Hayley completed her Certificate III in Real Estate Practice in 2018, gained her Property Representatives Licence in 2021 & is currently working towards her Certificate IV in Real Estate Practice.

Outside of work, Hayley enjoys spending time with the fam & doggo, catching up with friends & adventuring around the state. When time allows, she loves to holiday to the mainland to visit family and friends, and attend concerts/shows or the footy (GO CATS!).

Having grown up in Ridgley, just outside of Burnie, Amy has a wealth of knowledge and understanding of the local area, demographic and market. This coupled with 6+ years’ experience in Property Management makes her well-placed to assist with your rental transactions.

During her recent 15-month industry break Amy studied, pursued her own business ventures, and worked in Marketing. Now, with experience and qualifications in Content

Marketing, Social Media Marketing, SEO & Digital Ecosystems, Amy’s Digital Marketing knowledge is an obvious advantage to anyone looking to market a property.

When she’s not busy at work you will find her reading (true crime and historical fiction) or spending time with her partner Nic, 5-year-old Charlie and their pets either at home on the farm, or at the family shack on the East Coast.

Ryan comes to our agency with previous real estate experience in administration, sales, and property management. Ryan is now fully committed to matching his skillset to your property management needs. With a background in environmental consultancy, Ryan has diverse experiences and knowledge from traveling statewide to provide services to various industries, including, mining, agriculture, and property developments.

Ryan obtained his Property Representative license in 2020, determined to continue achieving more within the industry, Ryan is currently working towards obtaining his Certificate IV in Real Estate Practice. Outside of work, Ryan values time spent with his family and undertaking home renovations.

Erica is one of the newest additions to the team at Elders, beginning her Real Estate career with us in February 2023. Her interest in the real estate industry began when she purchased her first home in August 2022 at the young age of just 21, and it continued to develop from there!

Erica joins us as a Property Management Administrator, and is responsible for assisting other property management staff with many of their administrative tasks – this is where her

high level of attention to detail stands out! She joins us from a customer service background, having worked for many years in hospitality, so she understands the importance of client and customer needs. In her spare time you will find her being creative in the kitchen (baking up a storm!), spending time on her parents farm with their Kelpies, spending time with her recently adopted greyhound Cleo and her partner Daniel!

HAYLEY NEWMAN • Property Management Representative

RYAN WILSON • Property Management Representative

ERICA WRIGHT • Property Management Administration

AMY BATCHELOR • Property Management Representative

PREPARING YOUR PROPERTY FOR RENT.

OUR ADVICE

Before you can rent out your property, you’ll need to ensure it reaches the standards expected of rental properties in Tasmania, and that it complies with the frequently changing legislation. Elders Burnie is up to date with all standards and legal requirements and will offer specialised advice so you can meet these obligations and attract quality tenants and a consistent, reliable rental income.

MANAGEMENT AUTHORITY

If you have chosen our Agency to provide Property Management services, we require you to complete a Management Authority before we can legally commence advertising and managing your investment property.

PRESENTATION OF THE PROPERTY

If the property is vacant, please ensure it is relatively clean and tidy prior to advertising photos being taken and open homes being conducted.

If you are living in the home until a tenant is found, we recommend de-cluttering as much as possible if you have many belongings and clearing off vanities and bench tops as this will make the home feel larger to potential tenants. We also recommend removing photographs and items which may identify you to tenants.

KEYS

You will need to provide our office with at least one full set of keys to the property, including any window, shed, garage, gate keys, etc which exist. Once a tenant is selected, they will be provided with a full set of keys and our Agency will also retain a full set of keys. We can make copies if needed and pay the invoice from rent, or you can save money by providing multiple copies to us if you already have them.

INSURANCE

Our Agency cannot manage a property for you without proof that it is adequately insured. Please ensure your investment property has sufficient coverage for building and contents as a minimum. Some providers also have Landlord specific policies with additional coverage.

Upon the commencement of our management of your property, we will request a certificate of currency, which is typically emailed to you when you purchase your landlord insurance.

CLEANING AND CARPETS

Tenants are required to have carpets professionally steam cleaned upon vacating our rental properties, however, we legally cannot enforce this without evidence that the carpets were professionally steam cleaned prior to tenants moving in.

Please have your carpets professionally steam cleaned and provide our Agency with a copy of the receipt, alternatively, we can arrange this for you upon request.

We also ask that you leave the home clean and tidy throughout and that yard maintenance is up to scratch. Tenants are only required to leave a property as clean as it was received. Please also ensure all light globes are present and in working order.

UTILITIES AND CONNECTIONS

If power is currently in your name, please leave it connected while we conduct open homes and complete the ingoing condition report. After this, you’re free to disconnect power.

Our Agency will ensure tenants connect power and other utilities in their own name once they move in. Please also redirect any mail currently being delivered to the property.

THE SUCCESS PROCESS.

LEASING YOUR PROPERTY

ADVERTISING AND EXPOSURE

Our high-profile Agency right in the heart of Burnie enjoys a high volume of tenant inquiries due to our size, location, reputation, and internet presence across more than 15 websites including a ‘Feature’ listing on the current leading source of inquiry in Tasmania, realestate.com.au.

Our Agency conducts staffed open homes and will never provide vacant rental keys to potential tenants.

CAREFUL TENANT SELECTION

We endeavor to find you the highest quality tenant in the shortest possible time but we take no shortcuts with our detailed screening process to ensure tenants can meet all responsibilities required by the Tenancy Agreement.

Our tenant screening process includes contacting current and previous Property Managers, current and previous employers, multiple professional references, and searches on Google, Facebook, and LinkedIn. As the Property Owner, you also make the final decision on your preferred tenant.

DETAILED CONDITION REPORTS

Before tenants move in we complete a carefully detailed Condition Report which consists of a written description and multiple photos of every area within the home. The content of this report is used as evidence to claim against the bond when a tenant eventually vacates if some areas of the home are not left up to scratch. Elders Burnie will ensure that your property will be left as well as it was received, taking into consideration minor wear and tear.

THOROUGH AND LEGALLY BINDING DOCUMENTATION

Our Tenancy Agreements are thorough to protect your asset and all of our Tenants are well educated around expectations before receiving keys to our properties. We handle all documentation to ensure your property and tenancy complies with all relevant legislation.

ONGOING MANAGEMENT

‘ONE STOP’ ONLINE PROPERTY PORTAL

All property owners will be provided with an Online Portal which can be accessed 24/7. The Portal contains everything you may need at any given time, including your tenants paid to date and lease dates, all previous statements, all previous routine inspection reports, copies of all previously paid bills and bills awaiting payment, as well as copies of tenancy agreements and your management agreement.

RELIABLE AND AFFORDABLE TRADES

It’s inevitable that some sort of maintenance will be required at your investment property and some point. Elders have established quality relationships with many local trades to ensure that all maintenance items are arranged and completed within the timeframes required by legislation, and by qualified and experienced trades that won’t break your bank account. Elders Burnie will only ever arrange maintenance with your consent, with the exception of maintenance items considered urgent under legislation.

ROUTINE INSPECTIONS

On a quarterly basis, a detailed and thorough routine inspection report will be completed at the property. You will receive multiple photos of every room with accompanying text outlining how tenants are keeping the property, both internally and externally. Your Property Manager will also detail any visible maintenance issues or items which they expect may need attention sometime in the near future.

STRICT ARREARS POLICY

All Elders tenants pay rent via Direct Debit. This means that we automatically pull rent out of the tenants bank account on the day its due. We have zero tolerance for arrears and will issue tenants with a Notice to Vacate as early as 4 days behind, with consent from the Owner.

STATEMENTS AND REPORTING

You will receive a statement via email with each disbursement detailing income and expenditure for the period. You will also receive a detailed End of Financial Year Statement for taxation.

ABOVE ALL, COMMUNICATION

A common gripe amongst Investment Property Owners is that they never receive updates from their Property Manager without having to chase them for days on end. Not under our roof! Take a look at our Google reviews, just google ‘Elders Burnie’. We’re big on communication!

SMOKE ALARMS IN TASMANIAN RENTAL PROPERTIES.

There are a lot of legislative requirements relating to smoke alarms in Tasmanian rental properties. For this reason, Elders Burnie strongly recommend leaving installation and ongoing servicing to the professionals. Elders have a quality relationship with the local smoke alarm servicing company, North West Smoke Alarms, and we even get discounted rates.

See the below extract from the North West Smoke Alarms website;

Smoke Alarms for the Landlord - it’s much more than just changing a battery! It’s the Law.

Tasmania has now come into line with all other States and Territories in Australia with mandatory smoke alarm laws for rental properties.

Tasmania has one of the highest house fire fatality rate per capita, the highest dependency on heating and a large percentage of older homes in Australia. These laws are designed to protect people from fire who live in your rental properties and outline a shared responsibility between Landlords and Tenants.

From the 1st of May 2016 all rental properties must have either mains powered alarms or 10 year lithium non-removable battery alarms.

These new regulations are quite complex and include such things as...

• Maintenance and testing must be carried out prior to a new tenant taking occupancy of a rental property.

• Smoke alarms must meet Australian Standard 3786 – 1993.

• Smoke alarms must not be expired. All smoke alarms have a 10 year life.

• Smoke alarms must be positioned correctly depending on the building class and floor plan.

• Type of smoke alarm installed and associated maintenance with type of alarm.

The tenant carries some of the responsibility for the maintenance and testing of the alarm?

Yes, the tenant does have a shared responsibility to clean and test the alarm. Does this occur? Are they capable of completing this task? Have they disabled or removed the alarm?

We provide peace of mind knowing that your property has functioning compliant smoke alarms and we provide a comprehensive Compliance Report to your Property Manager along with access to all the smoke alarm history should an event occur where you are required to provide this information.

Let us take the responsibility for making your property compliant and protect both the tenant and your asset from the impact of fire.

The current pricing for this service is $110.00 per annum flat fee and like most expenses associated with owning a rental property, the fee is tax deductible. We think it’s a small price to pay to know that your tenants will be safe if there’s a fire and that your insurance company can’t use a non-compliant smoke alarm as an excuse for you not to be covered.

The service is all inclusive and the fee will cover anything required by the technician to keep your property compliant, whether that means new alarms, repositioning alarms, annual testing, testing more than once annually to comply with the new tenancy testing laws, etc.

TAX DEPRECIATION INFORMATION.

Tax depreciation is a tax deduction claimed for the natural wear and tear of an income-producing building and its assets over time.It is generally the second biggest tax deduction for property investors, after interest.

We recommend our owners ensure they're aware of their investment properties' capacity for tax depreciation.

WHY SHOULD I CLAIM?

Claiming tax depreciation reduces your taxable income, meaning you pay less tax. You may be eligible for thousands of dollars in depreciation deductions each year.

WHO CAN CLAIM?

Tax depreciation deductions are available for both residential investment properties and commercial buildings. Most properties, new and old, have depreciation available.

WHAT CAN YOU CLAIM?

You don’t need to spend money to claim tax depreciation. Tax depreciation deductions are split into two categories:

Division 43: Capital works deductions

Division 40: Plant and equipment depreciation

CAPITAL WORKS DEDUCTIONS

Capital works deductions (division 43) refer to the building’s structure and items that are permanently fixed to the property such as kitchen cupboards, doors and sinks.

Capital works typically make up between 85-90% of the total claim.

There are different rates of depreciation available for different properties based on their type, industry and construction commencement date.

PLANT AND EQUIPMENT DEPRECIATION

Plant and equipment assets (division 40) are items which are easily removable from the property, like carpet and blinds. These assets have a limited effective life as set out by the ATO and can generally be depreciated over time. Investors can claim depreciation deductions for more than 6,000 different ATO recognised plant and equipment assets.

There are some restrictions to claiming depreciation on previously used plant and equipment found in second-hand residential properties as legislation changed in May 2017.

HELPFUL APPS

• PropCalc the essential property cash flow calculator

• BMT Tax Depreciation Calculator

• BMT Tax Depreciation Calculator

LANDLORD INSURANCE INFORMATION.

Landlord insurance is a great precaution to protect your investment. It’s specifically designed to protect you from the events that may affect your investment and from scenarios that can leave you out of pocket. When seeking landlord insurance you will have the option to purchase landlord insurance or just building insurance. Our agency requires you to have building insurance in order to manage your investment and we strongly recommend that all owners purchase landlord insurance. It is also important to ensure your policy includes liability insurance (typically included with building insurance) and we recommend purchasing a small amount of contents insurance.

WHAT DO I NEED?

We recommend to all owners that they’re, at a minimum, covered under a building/public liability insurance policy and have a small amount of contents insurance – this will ensure that contents such as carpets, blinds, dishwashers etc. are covered if they are ever excessively damaged.

WHAT IS BUILDING COVER?

A building policy generally protects the structure of your property, including:

• Pipes

• Cables

• Fixed appliances (e.g. Dishwashers, air conditioners)

• Gas or plumbing systems

• Fixtures and fittings (except for carpets, loose floor coverings, curtains and internal blinds)

• Exterior blinds and awnings

• Some external structures (e.G. Fence, swimming pool).

Building insurance will typically cover you for the complete or partial destruction of your property. Without it, you’d need to rebuild or pay for repairs out of your own pocket, which could be costly –particularly if you weren’t earning rent from the property while it was damaged.

If your property is part of a residential unit block, the body corporate normally insures the building’s foundation (i.e. exterior walls, ceilings), which means you have to rely on strata insurance for structural damage.

WHAT IS CONTENTS COVER?

Contents cover will ensure that items that are not generally covered by building insurance, such as window furnishings, floor coverings etc. are covered where any damage occurs.

This importantly applies if you are renting out a furnished home, which will cover against the loss, theft or damage of furniture, appliances, and additional furnishings.

WHAT IS LIABILITY COVER?

Liability cover helps pay for potential legal fees and compensation for damages in case of an unforeseen accident where a person sustains an injury at your rental property and you’re at fault. As such, it’s an important feature of building/landlord insurance policy. For example, if your tenant or their guest slips or trips over a on wet surface within your property boundaries and breaks an arm, this benefit would help to cover your liability for compensation to the third party.

RENTAL COVER EXPLAINED

Depending on your landlord’s insurance policy, you may be able to get protection for your rental income. Your policy may cover your losses (up to a dollar amount or number of weeks) if your tenant misses payments or can’t pay their rent, or if a tenant breaks their lease early and it results in you losing rent.

Also, if your tenant owes you an amount of money and you need to take them to court, your landlord’s insurance policy may cover your legal costs.

However, each landlord insurance product is different, so you should always refer to your PDS to see exactly what’s covered.

WHAT EVENTS DOES A LANDLORD’S INSURANCE POLICY COVER AGAINST?

While this might not come as a surprise to many investment property owners out there, landlord insurance won’t cover your property (and/or the contents inside) against every possible event or scenario.

That being said, it can be an exhaustive list! Standard landlord insurance policies typically offer protection against:

• Storm and rainwater damage

• Damage from explosions

• Fire damage (excluding damage from cigarette smoking, scorching or melting)

• Water damage

• Malicious damage and vandalism

• Theft and attempted theft

• Impact damage (e.G. If a car crashes into the home or a burglar damages it)

• Lightning damage

• Earthquake damage

• Civil unrest and rioting

• Debris removal

• Escape of liquid (excluding the costs of repairing or replacing the item that leaked)

• Lease break and loss of rent

• Legal action against bad tenants

• Legal liability.

You may also be able to choose the excess you pay and add on optional extras (at an additional cost), such as cover for:

• Motor burnout (i.E. Covers appliances when they stop working)

• Accidental damage

• Flood damage

• Sum insured safeguard (i.E. Increases your sum-insured by a certain amount if it’s insufficient)

• Temporary accommodation costs

• Rent default (when tenants miss rental payments or can’t pay their rent)

• Theft and malicious damage caused by the tenant.

• Civil unrest and rioting.

Standard policies will generally not cover damage from:

• Movement of the sea (i.E. King tides)

• Falling trees

• Vermin (and other animals besides rodents and insects)

• War and uprising

Once you have a landlord insurance policy, it’s important to thoroughly check your Product Disclosure Statement (PDS) to determine exactly what you are and aren’t covered for.

WHAT OUR CLIENTS SAY.

TOBY • A big shout out to Toby Orders and the Property Management Team.

Toby gave us invaluable advice even before becoming our property manager. He guided us with how to prepare our property for tenancy and was very knowledgeable with regards to the market and the area. He took the initiative to seek out tenants who may have been interested, which resulted in a lease organised a lot faster than we anticipated. He responds promptly to any enquiries and is always respectful and professional. This is important to us as we want our tenants to also have a good relationship with our manager and with Toby we know that this is what happens. We highly recommend Toby and the Elders team if you are a landlord, or tenant. – A

Partridge

AMY • Amy has been my eyes & ears since I bought the property in Burnie last year.

As I live in Queensland I needed someone to keep me up to date with any issues. She has worked closely with me regarding choosing my own group of tradies, most of whom she already knew. I would highly recommend Amy Walker to anyone needing a property manager who is professional, diligent & ethical . Attributes which are often not common in this industry. – S

Ferguson

TEAM BURNIE • I’ve worked for property management teams for nearly 20 years,

.. both in Tassie and on the mainland, and I have to say it has been a very fortunate business alliance to work with the amazingly efficient property management team at Elders Burnie. Not only do they get the job done, but their friendly and professional approach to all things rental makes working with them an absolute pleasure. When you find a team as good as these girls you stick with them, hence they managed my rental property and I couldn’t be happier with the service I received. –

Dale Harvey

SARAH • Sarah has been our property agent on two rental properties now

.. and is always efficient and has a kind & friendly manner. Extremely happy with her service.

– C Eibicht

ELLIE • What a pocket rocket!

SUMMER • Summer is very attentive.

Responds to queries and solves issues expediently. Great service. Friendly too! – L

Marsden

JO • Jo and the team at Elders Burnie have been a dream to work with.

As a first time investor Jo went above and beyond to provide advice on purchasing not only this property but another interstate. No question was to difficult and she was always replying in a timely manner. This continued with the property management team once I purchased the property. They communicate any issues as that arise and have them resolved in a timely manner. Income is always paid when due and up to date reports and inspections are that expected of such a quality team. I couldn't recommend the team at Elders Burnie highly enough. – B

Milverton

I'm a property manager with over 25 years’ experience

.. so I knew what I was looking for in terms of personality & skills. If Ellie worked in the region I work in, I'd be offering her a job. She's great. She knows what to do, and when to do it & follows through with items she says she will. I had the utmost faith in her at all times. I did not worry about this investment at all. I would highly recommend Ellie. All the best to you Ellie, your career in Property Management is set, show em’ how it’s done. –

C Rengger

Jo and the team at Elders

Burnie have been a dream to work with

FREQUENTLY ASKED QUESTIONS.

WHAT ARE YOUR FEES?

Like the majority of Real Estate Agencies, our fees are calculated as a percentage of the rental value. This means you won’t know what our services will cost you until we know what your investment property is worth. We maintain a ‘simple’ fee structure with our only three fees being a ‘Management Fee’, with an occasional ‘Letting Fee ‘or ‘Lease Renewal Fee’. We have no extra ancillary fees which many other local Agents charge. Be sure to ask other Agents about disbursement fees, sundry fees, admin fees, statement fees, fees for arranging quotes or paying bills on your behalf, etc. To figure out what our services will cost you, call us or email on the below details and we’ll be more than happy to assist you with a rental value and the fees involved.

WHAT IS A ‘LETTING FEE’?

The Letting Fee is payable when our Agency is required to find a new tenant. It covers all advertising, open homes, processing of application forms, preparation of legal documentation for the approved tenant/s, bond lodgement and completion of a very detailed ingoing condition report.

WHAT IS A ‘LEASE RENEWAL FEE’?

A Lease Renewal Fee is payable when the existing tenants' lease is about to expire and the tenant wishes to remain at the property for another lease period (e.g., 12 months). Within this fee, we will confirm the Owner is happy to have tenants remain, we will also review the market and see if there is room for a small rent increase and prepare new lease documents.

WHAT IS A ‘MANAGEMENT FEE’?

The Management Fee covers everything else required to be done for the day-to-day management of the home. Including but not limited to; rent collection from tenants, record keeping of paid to dates, payment of rental funds to owners, preparation of statements, completion of routine inspections and vacate/bond inspections, handling of maintenance requests, arranging of quotes and liaising with tradespeople to complete work, etc.

HOW MUCH WILL YOU TAKE FOR A BOND?

In Tasmania, legislation prevents us from charging more than the equivalent of 4 weeks' rent as a bond. The bonds are held by the Rental Deposit Authority which is also a requirement under legislation. Please note that Tasmanian legislation also prevents Agents from charging an additional ‘pet bond’.

HOW OFTEN WILL YOU DO ROUTINE INSPECTIONS?

Our Agency completes detailed routine inspection reports every 4 months. You will receive a copy via email with photos and text in every room. You can refer back to the inspections at any time through your personal online property portal.

HOW OFTEN WILL I GET PAID?

You can choose whether you wish to paid weekly, twice monthly (mid-month and end of the month), or monthly. There are no fees for wanting more frequent payments. Note we can only pay you as often as the tenant pays, i.e. we cannot pay you weekly if your tenant pays rent fortnightly.

CAN I USE MY OWN TRADESPEOPLE FOR MAINTENANCE?

Absolutely! Just let us know which companies you would like to use. We can still arrange maintenance for you when using your preferred tradespeople. For our agency to be able to use your nominated tradesperson, we require them to be a registered business with adequate insurance prior to engaging them for work at your property.

WHICH BILLS WILL YOU PAY ON MY BEHALF?

We’ll automatically pay any maintenance arranged by our Agency from rental funds before paying you the balance. In addition to this, we can pay anything else you require. Simply forward us a copy of the statement or have the billing address changed to ours, PO Box 70, Burnie TAS 7320.

DOES YOUR AGENCY COLLECT A PET BOND?

Unfortunately, Tasmanian residential tenancy legislation does not allow us to collect a bond beyond 4 weeks’ rent. The bond held against the tenancy can be used to rectify any damages that occur as a result of pets and therefor a pet bond is not required.”

I’M NOT HAPPY WITH MY CURRENT PROPERTY MANAGER, DO I NEED TO WAIT UNTIL THE CURRENT TENANT LEAVES TO SWITCH TO ELDERS?

No, you don’t. And that's probably the worst time to switch Agents as your current Property Manager may be ‘slack’ on the vacate inspection and ensuring the home is spotless if they know they are losing the business anyway. You can switch at any time, the only requirement is to give 30 days' written notice which we can do for you. Please note if there is no tenancy in place, the 30 days notice does not apply and we can take over straight away.

HOW DO I CHANGE FROM MY CURRENT AGENT TO ELDERS BURNIE?

If you wish to leave your current Property Management Agency, it’s as simple as completing a Management Agreement with our Agency. We can handle the rest for you, including issuing the 30 days written notice to the current Agent (as per legislation) and collecting keys and files for you.