Quality Management Systems

Anixter’s quality management system provides global support to all business divisions and segments through a variety of services by the corporate quality team. A commitment to continuously improving processes and maintaining the best quality practices drives Anixter’s focus to meet or exceed customers’ expectations.

ENSURING ONGOING QUALITY Anixter’s quality management system is supported by its: • Global quality manual • Mandatory staff training on policy and procedure updates • Quality procedures • Global on-site training and support for quality management system functions • Standard operating procedures • New business and customer audit support • Formalized change management protocol to support improvement initiatives • Continuous employee education in best practices • Certification or compliance to the ISO 9001:2015 and

AS9120B Standards

• Operations help desk.

ISO STANDARDS • 45 locations certified to ISO 9001:2015

• 142 locations compliant to ISO 9001:2015 • Three locations certified to ISO 14001:2015

• Three new locations certified to ISO 9001:2015.

OPERATIONS HELP DESK Anixter’s operations help desk is a support group available to all Anixter employees to analyze internal systems and provide assistance to address customer or internal inquiries. In 2019, the team:

• Completed more than 390 customer and supplier quality questionnaires or surveys • Created and assigned 156 quality training modules addressing new or changing procedures • Processed 16 operational change announcements via change management • Completed 140 ISO auditor and awareness training assignments • Addressed more than 5,000 individual internal support calls. CONTINUED QUALITY MANAGEMENT IMPROVEMENTS In 2019, the quality management teams: • Continued to bring all global certifications under a single sample plan and registrar for better management, efficiency and oversight • Completed the full implementation of global quality management system auditing in Singapore; Bogota, Colombia;

Lima, Peru; Brisbane, Queensland, Sydney, New South Wales,

Melbourne, Victoria and Perth, Australia

• Completed on-site support for operational processes in Lima,

Peru; Montreal, Quebec, and Poole, U.K.

• Completed internal ISO 9001:2015 lead auditor training for the Asia-Pacific, Caribbean and Latin America, and

North America regions • Completed 45 internal location audits and site reviews to improve Anixter’s quality management system and location certification

• Created more than 37 standard operating procedures or work instructions to address new processes and customer requirements

• Updated more than 128 existing standard operating procedures policies to include revised best practice instructions derived from feedback obtained from customers, health and safety team members and suppliers.