Operational Excellence

Carrier Excellence

Carrier Excellence is the continuous improvement framework that drives operational excellence across our company, enhances the customer experience to drive growth, engages employees to solve problems and drives improvements to help achieve outstanding levels of business performance.

The foundations of Carrier Excellence are culture, competency and tools:

PEOPLE CUSTOMER EH&S OPERATIONAL CULTURE TOOLS EXCELLENCE COMPETENCY QUALITY MATERIAL & INFORMATION FLOW LEAN • Culture:

Carrier Excellence provides a common language across the company to help create satisfied customers, reduce waste and meet business objectives.

• Competency:

The Carrier Excellence Certification

Program provides a framework for managing individual competency progression and documenting training.

• Tools:

Carrier Excellence tools are methods for managing and improving processes, eliminating waste, identifying and resolving problems, and managing critical decisions and projects.

Carrier Excellence keeps us focused on delivering outstanding performance by:

• Enhancing the customer experience. • Driving value to our shareholders. • Delivering best-in-class performance. • Engaging employees to continuously improve our processes. • Innovating sustainable solutions for the future.

Digitized Systems in Montluel, France

To improve overall productivity, efficiency and quality, we launched a new manufacturing operation management system at our Carrier HVAC factory in Montluel, France. The new, digitized system connects the entire factory through an easily accessible app that tracks orders at every stage – from placement to delivery – and allows for a more accurate understanding of progression. We can now provide customers with real-time updates and have proactive conversations if changes are needed, which is intended to ensure we are successful in meeting or exceeding their expectations on delivery and quality. Implementing this system is expected to result in initial savings of over $1.4M.