Emergency Preparedness and Crisis Management Our Approach We classify an emergency as an incident that may result in substantial harm to stakeholders or damage to property. A crisis stems from an incident that may have strategic or organisation-wide impacts. Emergency preparedness and crisis management are essential components of our approach to business continuity and sustainability risk management. We identify company-wide risks, through our quarterly operational risk assessments, which includes the following risk areas: security, political, economic, legal, corruption, environment, social, labour. These assessments assist our Company in taking steps to prevent or minimize the likelihood of events that could result in an emergency or crisis at our operations. In the event that one does occur, we have systems in place to manage it effectively and efficiently. Systems • Business Continuity Framework – Our approach to business continuity is designed to help us identify the likelihood of, prepare for, respond to, and recover from an emergency or crisis that could disrupt operations. • Crisis and Communications Management Guidelines – A component of our business continuity framework, these guidelines align with TSM protocols and provide procedures for identifying and managing crises affecting the Company, our workforce, their families, local communities, and/or the surrounding environment. They also lay out a consistent approach to crisis management and crisis communications across our operations. Programs and Initiatives • Site-level emergency response plans – Each site has a plan that addresses site-specific risks and lays out response procedures. • Regional head office crisis and communications management guidelines – Each head office has a plan that meets both the corporate and any country-specific requirements. • Training and simulations – Sites provide training on their crisis management plans and run simulations to test emergency preparedness/readiness. Monitoring and evaluation • TSM Crisis and Communications Planning Protocol - Sites regularly conduct self-assessments against the protocol and, based on the results, create and implement improvement plans. Accountability • Operation emergency response services directly manage an incident. These services can include rescue teams or medical support personnel from our operations and externally.
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We are responsible for managing the health and safety of our workforce as well as for managing our impacts on local communities and the environment from incidents outside normal operations.
