› Code of Expectations

Judith Buller - "Judith is an amazing co-worker who continuously puts 100 percent into her job." Malcolm Read - "Malcolm is a wonderful member of our team who constantly gives so much support to our patients and the Physiotherapy team." Jonah Kay Adle - "She is a very good nurse and she inspires her colleagues." HR Admin team - "Your commitment, diligence and tenacity are a wonder to behold and I appreciate you more than you'll ever know." Allan Majendie - "He always cleans the kitchen in the shared Radiology/ED/Acute Medical tea room. When he was away last week we really noticed the mess!"

Akira Le Fevre and Lloyd Carpenter - "For all the amazing mahi for Te Wiki o Te Reo Māori. They have both gone above and beyond, working long hours over the weekend." Anne Esson - "She is consistent, measured and a fine example of nursing leadership in particulalry challenging times of staff shortage and escalating ED presenting numbers." Roster Support Team - "Thank you for being so open to new ways of working.." Jodie Milne - "Jodie is such a breath of fresh air to the team."

Janine Kennedy - "Thank you for being a superstar, for jumping head first into our problems and being a true team player in how we work through them. And congratulations also goes to: › Rhonda Mikoz › Rodger Linton › Rachel Thomas › Jan Bone

On 25 August, the Minister of Health released a code of expectations outlining how Te Whatu Ora and other health entities should work with consumers in the planning, design, delivery, and evaluation of health services.

The ‘Code of expectations for health entities’ engagement with consumers and whānau’ will ensure New Zealanders have a say in how health services are run. This initiative is part of the Pae Ora (Healthy Futures) Act 2022 and was developed with input from the Health Quality & Safety Commission (HQSC). Health entities will report annually on how the code is being followed. This code will not replace the Code of Health and Disability Services Consumers’ Rights (Code of Rights). It will take time to implement this new code of practice. To assist with this process, the Te Whatu Ora Consumer and Whānau Voice Team will work alongside the Health Quality & Safety Commission (HQSC) and other entities to provide support. The HQSC has also established a National Consumer Forum, which gives consumers and whānau a voice at every level of the health system.

Other resources: › Implementing the code › Consumer engagement quality and safety marker For further information, please contact: consumers@hqsc.govt.nz.