Capacity Canada 2020 Annual Report by Capacity Canada

Throughout the world, 2020 was a watershed year. Extraordinary world events and a global pandemic brought long-standing injustices and inequities to the fore. We are witnessing an extraordinary commitment to radical reform in all our systems and relationships. The foresight in Capacity Canada’s Vision of “courageous and inclusive communities that excel” has never been as prescient or as challenging. In partnership with all sectors, Capacity Canada has committed to building the capacity of more than 170,000 non-profits across Canada as they pivot and innovate to address the most important societal issues of our times — a healthier planet; a more equitable distribution of resources; communities where everyone belongs and is valued and respected; a world in which everyone can expect their basic human needs to be addressed; including safety, access to decent housing, food, and health services — both physical and mental health. Communities that don’t leave those who are homeless and suffering from addictions on the streets to die in misery. The 170,000 non-profits also include those who focus on preventative and life-enhancing services — arts, sports, faith, recreation.

MatchBoard, Governance BootCamps; Modern Board; CapacityGo — our exclusive Axonify based technology platform. You will see the growing impact of our marketing and storytelling capacity building through Creative Day for Social Good (CD4SG); and the creative prototyping of new solutions for organizations and communities through our Capacity by Design program. A highlight of 2020 for Capacity Canada was the depth and intensity of our ever-evolving partnerships. We continued to thrive with the support of Manulife, Suncor Energy Foundation, the Lyle S. Hallman Foundation, and TD Bank. In so many ways, we appreciate the generosity and strategic engagement of Kitchener Waterloo Community Foundation and the United Way of Waterloo Region. New opportunities continue to arise in our partnerships with Conestoga College, George Brown College, Wilfrid Laurier University and Mitacs. We are making strides in having a national impact. The increase in our virtual and online workshops and courses has removed many barriers for non-profit leaders across Canada to participate in our activities. We are proud of our friends and colleagues from every province in Canada

This annual report will give you a snapshot of how Capacity Canada builds non-profit capacity. We are proud of the advances we have made in our suite of board governance services —

Capacity Canada | Annual Report 2020

Capacity Canada is trailblazing new territory in the digital realm to bring people together and spark innovation

In partnership with all sectors, Capacity Canada has committed to building the capacity of more than 170,000 non-profits across Canada as they pivot and innovate to address the most important societal issues of our times — a healthier planet; a more equitable distribution of resources; communities where everyone belongs and is valued and respected; a world in which everyone can expect their basic human needs to be addressed; including safety, access to decent housing, food, and health services — both physical and mental health. Communities that don’t leave those who are homeless and suffering from addictions on the streets to die in misery. The 170,000 non-profits also include those who focus on preventative and life-enhancing services — arts, sports, faith, recreation.

Vision Courageous, inclusive communities that excel

Mission Bringing together ideas, people, and resources that fuel social innovation

A highlight of 2020 for Capacity Canada was the depth and intensity of our ever-evolving partnerships. We continued to thrive with the support of Manulife, Suncor Energy Foundation, the Lyle S. Hallman Foundation, and TD Bank. In so many ways, we appreciate the generosity and strategic engagement of Kitchener Waterloo Community Foundation and the United Way of Waterloo Region. New opportunities continue to arise in our partnerships with Conestoga College, George Brown College, Wilfrid Laurier University and Mitacs.

Values Innovation, inclusion, We are making strides in having a national impact. The increase in our virtual and online workshops and courses has removed many authenticity, barriers for non-profit leaders across Canada to participate in our activities. We are proud of our friends and colleagues from every leadership, optimism province in Canada

This annual report will give you a snapshot of how Capacity Canada builds non-profit capacity. We are proud of the advances we have made in our suite of board governance services —

Capacity Canada | Annual Report 2020

2020 Report from Board Chair and CEO Throughout the world, 2020 was a watershed year. Extraordinary world events and a global pandemic brought long-standing injustices and inequities to the fore. We are witnessing an extraordinary commitment to radical reform in all our systems and relationships. The foresight in Capacity Canada’s vision of “courageous and inclusive communities that excel” has never been as prescient or as challenging.

suite of board governance services — MatchBoard, Governance BootCamps; Modern Board; CapacityGo — our exclusive Axonify based technology platform. You will see the growing impact of our marketing and storytelling capacity building through Creative Day for Social Good (CD4SG); and the creative prototyping of new solutions for organizations and communities through our Capacity by Design program.

In partnership with all sectors, Capacity Canada has committed to building the capacity of more than 170,000 non-profits across Canada as they pivot and innovate to address the most important societal issues of our times — a healthier planet; a more equitable distribution of resources; communities where everyone belongs and is valued and respected; a world in which everyone can expect their basic human needs to be addressed, including safety, access to decent housing, food, and health services — both physical and mental health. Communities that don’t leave those who are homeless and suffering from addictions on the streets to die in misery. The 170,000 non-profits also include those who focus on preventative and life-enhancing services — arts, sports, faith, and recreation, among others.

This annual report will give you a snapshot of how Capacity Canada builds non-profit capacity. We are proud of the advances we have made in our

We are making strides in having a national impact. The increase in our virtual and online workshops and courses has removed many barriers for non-profit leaders across Canada to participate in our activities. We are proud of our friends and colleagues from every province in Canada.

You’ll probably notice in this Annual Report the talented folks that make Capacity Canada a force for change and good. Check out our Board and Team Members. We’re sure you will agree they are the folks we want on the bus in these challenging times of great opportunity.

Strategic Priorities for this year: 1. Lead Social Innovation 2. Intensify Impacts of Social Good Sector 3. Connect Locally, Nationally, and Globally

Respectfully,

Joanna Lohrenz Board Chair Cathy Brothers Chief Executive Officer

Capacity Canada | Annual Report 2020

Board “Our work at Capacity Canada is building the foundation to drive social innovation in Canada. I love being a small part of this tremendously optimistic team doing this important work.” — Joe Sehl, Board Member

Cathy Brothers

Joanna Lohrenz

Wayne D. Garnons Williams

CEO

BOARD CHAIR

BOARD MEMBER

Joe Sehl

Jeanette Bancarz

Tim Rollins

BOARD MEMBER

“Boards need to understand that diversity is not just a buzzword. We need to have a diversity of thought and diversity in individuals with unique and different experiences. Boards need to set aside time to think about a plan to incorporate this change, as change does not happen overnight.” — Joanna Lohrenz, Board Chair

“The greatest challenge that the board faces today is keeping up with the ever-changing environment for our non-profit client organizations. Capacity Canada understands the challenges that our clients face as we face them too. We have the best minds in the area of not-for-profit governance.” — Wayne D. Garnons Williams, Board Member

FEATURED

SPOTLIGHTS

Introducing the First Recipient of the Chris Howlett Award Donor Spotlight

Executive-in-Residence Sandra Hanmer

Creativity Making a Difference!

Creative Day for Social Good

PROGRAM IMPACTS

Throughout the world, 2020 was a watershed year. Extraordinary MatchBoard, Governance BootCamps; ModernBridges Board; CapacityGo Building Between world events and a global pandemic brought long-standing — our exclusive Axonify based technology platform. You will see Sectors for Social Good injustices and inequities to the fore. We are witnessing an the growing impact of our marketing and storytelling capacity extraordinary commitment to radical reform in all our systems building through Creative Day forMatchBoard Social Good (CD4SG); and Modern The New and relationships. The foresight inBoard: Capacity Canada’s Vision Standard of the creative prototyping of new solutions for organizations and “courageous and inclusive communities that excel” hasTraining never communities through our Capacity by Design program. in Board Governance been as prescient or as challenging. MatchBoard A highlight of 2020 for Capacity Canada was the depth and In partnership with all sectors, Capacity Canada has committed intensity of our ever-evolving partnerships. We continued to Highlights Fuelling Change in to building the capacity of more than 170,000 non-profits across thrive with the support of Manulife, Suncor Energy Foundation, Canada as they pivot and innovate to address the most important the Lyle S. Hallman Foundation, and TD Bank. In so many ways, Board Governance societal issues of our times — a healthier planet; a more equitable we appreciate the generosity and strategic engagement of Susan Radwan Rethinking Governance distribution of resources; communities where everyone belongs Kitchener Waterloo Community Foundation and the United Way Through Diversity, and is valued and respected; a world in which everyone can of Waterloo Region. New opportunities continue to arise in our expect their basic human needs to be addressed; including partnerships with Conestoga College, George Brown College, Collaboration, and Inclusion Designing for Impact safety, access to decent housing, food, and health services — both Wilfrid Laurier University and Mitacs. Capacity by Design Manulife BootCamp physical and mental health. Communities that don’t leave those We are making strides in having a national impact. The increase in who are homeless and suffering from addictions on the streets our virtual and online workshops and courses has removed many to die in misery. The 170,000 non-profits also include those who barriers for non-profit leaders across Canada to participate in our focus on preventative and life-enhancing services — arts, sports, activities. We are proud of our friends and colleagues from every faith, recreation. province in Canada This annual report will give you a snapshot of how Capacity Canada builds non-profit capacity. We are proud of the advances we have made in our suite of board governance services —

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Contents

Suncor Energy Foundation Honoured with Social Innovation Award Two Non-Profits Honoured with Manulife Governance BootCamp Award

EPILOGUE

Financial Report

Supporters

Capacity Team Members

Capacity Canada | Annual Report 2020

FEATURED

Introducing the Chris Howlett Award In 2010, Chris Howlett was introduced to Cathy Brothers and Andrew Wilding at the Accelerator Centre in Waterloo Region. It’s been over a decade since, and Chris’s loyalty and continued support for Capacity Canada has been heartwarming. A software developer by profession, Chris and his wife Lynn have been the longest standing supporters of our work, mission and vision. We are honoured to announce a new award that recognizes Chris and Lynn’s invaluable role in the success of Capacity Canada. “Chris has been the backbone and protector of Capacity Canada from our earliest days. He understands the importance of supporting innovation and growth in the charitable sector. We recognize when we are being coached by an innovation giant. In addition to sharing his knowledge and experience with Capacity Canada as a volunteer coach, Chris and his wife Lynn have been our most generous donors each year since 2010,” says Cathy Brothers, CEO, Capacity Canada.

Reminiscing about the day he was first introduced to the Capacity Canada team, Chris says, “I remember the time I first met Cathy and Andrew. Back then, Capacity Canada was called Capacity Waterloo Region. An organization’s success depends on its people, and after meeting them both, I knew this initiative that they are undertaking was going to have a great impact in our community.” With a career in technology spanning over seven decades, Chris credits his mother for spiking his interest in computers. His mother, Patricia Howlett, was part of the Women’s Royal Naval Service (popularly called Wrens) and worked at a top-secret, code-breaking substation in Eastcote, Middlesex, UK, as part of the Enigma project.

herself. “Growing up, I was inspired by my father’s passion for technology and his desire to make things easier for others. He always preferred a smarter way of doing things. That’s what made me follow him in his footsteps,” says Caitlin Smith. It was in the year 1967 when Chris started his first job as a software developer with IBM. After seven decades of working in the software developing industry, Chris retired from his profession in 2020. But that hasn’t stopped him from volunteering his time with numerous other organizations. Chris readily makes connections between technology and charity and has been a consistent champion in finding technology solutions that help charities grow and create new solutions to social issues. He continues

to volunteer his time at Strong Start, a charity organization based in Waterloo that helps children learn to read. “People involved with Capacity Canada in the early stages are still around even a decade later. Capacity Canada stands true to its mission and work. And that’s what I appreciate about the organization,” adds Chris. A valued and precious mentor to Capacity Canada, his humble and self-effacing style is lovable. Capacity Canada is blessed to have Chris by its side during its journey that began over a decade ago.

Keeping the family ‘tradition’ alive, Chris’s daughter, inspired by his passion for technology, decided to choose the field of information technology as a career path for Capacity Canada | Annual Report 2020

FEATURED

Building Stronger Communities: Our ExecutiveIn-Residence at Work An accomplished community builder, Capacity Canada’s Executive-in-Residence, Sandra Hanmer, thrives on developing strong community leaders and empowering organizations to make a positive impact. She is one of Capacity Canada’s 25 Executives-in-Residence, providing similar capacity-building services to organizations and communities across Canada. Sandra has been providing support to both nonprofits and for-profit organizations looking to give back and make a difference in their local communities. Working with organizations in and around Waterloo Region, Sandra says the common theme connecting all these organizations to her is a desire to have a positive social impact. “It’s important for me to work with organizations that focus on the greater good, and that’s what connects me to every organization I am associated with,” says Sandra.

With a background in health and social services, Sandra has served on several boards at the local, provincial, national and international levels. The nature of the organizations she works with spans from educational organizations, sports organizations, immigration services, newcomers for Canada, refugee services, to healthcare. Currently, Sandra is also serving on the board for numerous organizations, including KidsAbility, a non-profit that helps children reach their potential, Grand River Hospital and Waterloo Girls Minor Hockey Association.

“Sandra is a highly respected and sought-after member of our Executive-in-Residence team. She is the ultimate professional with much wisdom and common sense gained through many years of leadership in non-profit administration and nonprofit boards. It’s impossible to find a challenge facing non-profits that daunts Sandra,” says Cathy Brothers, CEO, Capacity Canada “Organizations come to us when they have identified there’s something different that needs to happen. My colleagues and I at Capacity Canada give

Capacity Canada | Annual Report 2020

these organizations the tools to help them flourish independently. We ensure they can be the best with what they have. We help them realize the dream they want to achieve. Seeing an organization grow, flourish and have an impact is amazing. Knowing that in a small way you have assisted them in realizing these goals is the greatest achievement for the Capacity Canada team,” adds Sandra.

A graduate with a Master’s degree in Health Services from the University of Toronto, Sandra has an impressive ability to move programs forward from conception to implementation. She is currently working with the Coalition of Muslim Women Kitchener Waterloo, offering extensive governance and leadership training and providing support to create a working organizational infrastructure.

“The obligation for board members to make prudent decisions can be challenging in normal times and is compounded during times of crisis. This is where Capacity Canada shines the brightest — preparing and guiding board members to understand complex situations and make informed decisions.”

Sandra’s experience in the non-profit sector developing and implementing workshops and other learning opportunities, focusing on governance and senior leadership development, engaging communities, strategic visioning and planning, and mentoring and coaching make her an integral and vital contributor to organizations she engages with.

Deeply invested in the causes she believes in, Sandra generously shares her remarkable knowledge and experience with the broad spectrum of organizations she collaborates with. “The organizations continue to feel the Capacity Canada connection and use us as a trusted resource. Board members consistently reach out to us for a quick question or to share any exciting news and new projects they are working on. Our support is always available. We are only a phone call away,” adds Sandra.

— Jeanette Bancarz, Board Member

Some of the organizations that Sandra works with include: • Our Place • Child Witness Centre • Child and Youth Advocacy Centre • Parents for Community Living • Royal City Science • Rockway Mennonite Collegiate

“By enriching a community’s capacity to fuel social innovation to address complex societal issues, in future, Capacity Canada will be known as the go-to Canadian institution and globally recognized leader for community building. Capacity Canada is on its way to being a global leader in enabling courageous, inclusive communities to excel.” — Tim Rollins, Board Member

• University of Waterloo Staff Association • University of Waterloo Graduate Students Association • Canada Forum for Impact Investing and Development (CAFIID) • Nutrition for Learning • Food4Kids • Project Read Literacy Network • Humane Society Kitchener Waterloo and Stratford Perth • KW AccessAbility • Waterloo Region Suicide Prevention Council

Capacity Canada | Annual Report 2020

Modern Board: The New Standard in Board Governance Training Participants receive ongoing access to board governance experts and support from Capacity Canada through both in-person and visual formats. Many of us are passionate about boards and our communities. But it’s more than just passion that is required to be able to make a difference. Modern Board, a Capacity Canada program offered in partnership with Conestoga College Institute of Technology and Advanced Learning, equips you with the knowledge that allows you to modernize your approach and have that positive impact in your community that you have been aiming for. A board governance micro-credential program, Modern Board prepares current and prospective board members to successfully take on the challenges and the privilege of serving on a nonprofit board. Through video lectures, discussions, reflections and case scenarios of board governance, students learn the essential tools and techniques to become a successful contributing member of a non-profit board of directors. Capacity Canada’s Modern Board program offers a unique and credible, two-course online training module. Board directors are provided with the tools they need to drive their boards. It includes multi-media guidance through video lectures, reading materials, and journaling opportunities to reflect on your personal experience with board

Joanna Lohrenz

Carol Stewart

Victor Zamin

Featured Graduate

roles, responsibilities, and more. Not only does the program advance exceptional learning opportunities, but it also equips board directors with the credentials they need to demonstrate their abilities to stakeholders in a concrete way. “The Modern Board will create a change and fuel innovation in non-profit boards. The multiple courses in this program are unique, engaging, and multimodal,” says Cathy Brothers, CEO, Capacity Canada.

Victor Zamin, Director, Central Ontario & Greater Toronto Area, Scotiabank, has been serving on nonprofit boards for decades. With the ever-evolving nature of the board, Zamin was looking for ways to immerse himself in new and modern ways to prepare for future work. So when he came across Modern Board, he knew it was one of the best

Modern Board Micro-Credential Graduates: • Roxann Amyotte Calgary, AB • Maria Capulong Toronto, ON • Andrew Frith Toronto, ON • Kimberly Harney Orangeville, ON • Jacqueline Hatherly-Martin Kitchener, ON • Joanna Lohrenz Kitchener, ON • Nayef Mahgoub Fort NcMurray, AB • Penelope Marrett Aurora, ON

• Susanne Nally Kitchener, ON • Kathy Schleen Calgary, AB • Anna Seinen Fort McMurray, AB • Carol Stewart Tuscon, Arizona • Peter Vaillancourt Waterloo, ON • Gaylene Weidlich Fort McMurray, AB • Beverley Young Orangeville, ON • Victor Zamin Central ON & Greater Toronto Area

Capacity Canada | Annual Report 2020

“I have learned a lot decisions he could make for himself. Zamin enrolled in the course in September 2020 and completed it within three months. “It’s a modern way of learning, and you go about it at your own pace. The course teaches you to be collaborative, show up and make a difference. It highlights the importance of modernizing our approach in the non-profit sector,” says Zamin, who is among the first graduates to have earned the micro-credential in the program. Non-profit boards of directors are indispensable in guiding organizations to success, delivering on their missions, and achieving positive outcomes for communities. The skills and expertise of a board’s directors are crucial to its collective impact. However, many boards do not have the capacity to train their directors in a comprehensive, efficient way, and many directors are constrained by their schedules and limited access to resources. World-renowned expert Susan Radwan guides beginner and experienced board members through a series of modules. Live webinars and small discussion groups provide an opportunity to engage in real-time dialogue with leading experts in board governance. Radwan’s background includes significant expertise in the non-profit sector and insurance, risk management, and education. “The ask was to develop a course in governance to inspire young professionals working in corporate environments to get involved with charities and be prepared to be effective in the board environment,” says Radwan. One of the first microcredit graduates is also one of our own, Joanna Lohrenz, Board Chair, Capacity Canada. A believer in continuous learning, Joanna says the course helped her reinforce some of her skills. “If we are preaching good governance, we should also be implementing it at our end. I wanted to experience the course for myself before asking people to enroll. The concepts are simple yet impactful. It’s a great way to learn at your own speed, and the price

through personal interactions. The course has been enlightening.”

point is just about right,” says Joanna. According to Lorna Hart, Acting Chair, School of Business, Continuing Education/Part-time Studies, Conestoga College, it’s an opportunity for current students and alumni to give back to the community. “We view the Modern Board: Board Governance microcredential program as an opportunity for students and alumni to gain the skills needed to pursue an opportunity on a non-profit board,” says Hart. The multiple courses in the program can be completed in your own time and offer numerous benefits. Participants receive ongoing access to board governance experts and support from Capacity Canada through both in-person and visual formats. “I am impressed how supportive everyone at Capacity Canada has been. I have learned a lot through personal interactions. The course has been enlightening. I have already recommended it to co-workers that I know will learn from it,” says Carol Stewart, Associate Vice-President, Tech Parks Arizona, University of Arizona. Roxann Amyotte, Marox Consulting Group Ltd., a not-for-profit advisory based in Alberta, has been involved in board governance for 15 years. She recently completed her Modern Board program. “The microcredential course made me look at governance in a different light. It opened my mind to new concepts explained in the simplest of ways during the live webinars,” she says.

— Carol Stewart, Tech Parks Arizona

board governance and the non-profit sector. Our nonprofit sector needs the younger generation to bring fresh ideas and perspectives to the table.” Through discussions, reflections and case scenarios of board governance, students learn the essential tools and techniques to become a successful contributing member of a non-profit board of directors. Micro-credentials are short, concentrated groups of courses that are flexible, innovative, and timely and based on industry needs. They are designed to be high-quality and meaningful credentials. Some micro-credentials may be stackable and can be combined to form a part of a larger credential.

While it’s an excellent course for anyone who wants to part of a board, Roxann highly recommends that young people take advantage of this course. “It would inspire young people to create a change in their communities. It will expand their knowledge about Capacity Canada | Annual Report 2020

Fuelling Change in Board Governance It is time to recognize that board constructs are no longer relevant as is. The role of the board has evolved, just like most Canadian charities and non-profits. If we continue on the path of traditional governance as we know it, the ability to attract talent would likely be limited. With ten broad topics that contain 49 sub-sections, Capacity Canada’s Modern Board micro-credential course offers a pathway towards rethinking the role of board governance. The course aims to inspire young and experienced professionals working in corporate environments to get involved in charities and be prepared to be effective in the board environment. Until now, a wide range of individuals has taken the course. From seasoned governance consultants to board members with 20+ years of experience, to individuals who have just begun their first term as board chair, to people who have struggled with serving on boards, to people who have never served on a board before. At this point, the benefits go way beyond the individuals who decide to take the course. Many of the students are taking ideas, processes and tools back to their boards. When boards begin to adopt modern techniques in governance, they serve the community more effectively.

Susan Radwan, Creator and Author, Modern Board

We now have corporations that want to integrate the coursework into their in-house learning systems. These corporations are multi-national entities. In the future, we may need to develop translations for the existing coursework for employees operating in non-English speaking countries. There might be a possibility and a need to create complementary materials for countries where notfor-profit structures are different than Canada.

Susan Radwan is a governance consultant with an international scope of practice. Fun fact: In July, she will become the President of the Association for Strategic Planning — an international professional association for strategy professionals.

Capacity Canada | Annual Report 2020

Designing for Impact A design-thinking program, Capacity Canada, along with support from the Suncor Energy Foundation, has developed Capacity by Design. The program’s goal is to help social good organizations (SGO) rethink their approach to problem-solving. As part of the program, Capacity Canada invites applications from organizations across the country that want to pursue an innovative approach to address a social good opportunity or challenge to strengthen their community. Successful non-profit applicants work with the Capacity by Design team for over a month to apply human-centred design tools to explore their chosen community challenges and develop potential solutions.

This year, work with all organizations was carried out virtually through online workshops and non-synchronous activities. Since the program launch in 2017, Capacity By Design has worked with several organizations to launch online platforms, develop new programs, and strategically position their offerings based on their stakeholders’ needs and insights. Some of the organizations that have benefitted from the program include Carizon, Extend-A-Family Waterloo Region, and KitchenerWaterloo Community Foundation.

Liz Dennis

Hugh Munro

Designer, Capacity by Design

The program is divided into three stages:

Who benefits from the program: • Social good organizations that are looking to develop solutions for specific challenges in the community. • SGOs wanting to pivot their offerings to meet new or emerging community needs due to the pandemic. • Established networks, associations or sectoral collaboratives seeking ways to work better together for the benefit of the community.

Commitment required: • Each participating SGO or collaborative puts together a design team of 5-8 individuals willing to commit to the month-long design process (approximately 40 hours).

1. Problem Framing The first stage of the process involves evaluating the problem. This stage aims to create a shared understanding of both the problem and the process and work out logistics associated with the second stage — the design sprint.

2. Design Sprint This stage involves a week-long dive into the problem and a possible solution. A team is assembled from the social good organization and guided by Capacity by Design facilitators, experts in design, business, social innovation, and technology.

3. Support The third stage in Capacity by Design involves supporting participants after the Design Sprint stage. Good design is iterative. While the immediate benefit of participating in Capacity by Design may be the ability to come up with and test a possible solution to your problem, we also expect organizations to benefit from the design leadership they’ve gained.

• One of the executives from the organization, with decision-making authority, has to be a member of the design team. • Willingness to commit organizational resources to plan and implement the next steps towards delivering the idea or solution.

Capacity Canada | Annual Report 2020

Creativity Making a Difference!

Sketching concepts and ideas is a crucial step before delving into digital refinement.

CD4SG not only benefits non-profits across Canada, but also students by giving them access to real-world work experience. Over the years, Creative Day for Social Good (CD4SG) has provided non-profit organizations with valuable design and marketing expertise for no cost. It has made it possible for charitable non-profits to access professional resources to build their brand and have a more significant social impact in their communities. This year, 17 non-profits were selected as beneficiaries of the program. These non-profits received marketing tools and communication material, including website designs, videos, and brochures, among others. In addition, it left a lasting impression on the participating students in terms of experience and gaining new skills. Capacity Canada, in collaboration with Intertek Catalyst, Conestoga College, George Brown College, Manulife, Him and Her, and Kitchener Waterloo Community Foundation, hosted CD4SG on October 26, 27 and November 13, 14, 2020. As part of the event, over 100

graphic design and public relations students from George Brown College and Conestoga College partnered with art directors, account managers and other industry professionals who volunteered their time. It was also the first year when CD4SG was hosted virtually. According to organizers, pro bono design work worth over $120,000 was generated in 2020. “We help charities that don’t have a budget to invest in marketing tools. By providing this opportunity, we are really helping these organizations have a greater social impact,” says Matt Miller, Executive-in-Residence, Capacity Canada. “We have a minimal marketing budget and currently no in-house expertise to create the marketing material we require. We understand the value of this program, and it’s great to have this opportunity,” says Tenley Soares, who works with the Child Witness Centre, one of the non-profits selected as beneficiaries this year. A nine-student team from Conestoga College created an agency overview video for the Child Witness Centre

non-profits;

More than applications received.

120

volunteers

Students studying graphic design and public relations at Conestoga College and George Brown College teamed up with industry professionals.

to explain to people how the organization provides support to those in need. Soares believes the video will be an incredible tool both for those utilizing the Child Witness Centre’s services and for the community support they are seeking. “We appreciate the willingness of the students and their mentors to understand what we are trying to do. As a non-profit, we don’t have a lot of money. And we appreciate that we have had the opportunity to be part of this project,” says Jill Stoddart of the Family & Children’s Services of the Waterloo Region. “The tools that are created as part of Creative Day for Social Good will help us reach out to our communities and build stronger relationships,” adds Stoddart. The team of students from Conestoga College created a new tagline — Growing Together, a logo and brochures for the organization while also focusing on redesigning their website and creating a social media guide that included sample social media posts. Additionally, the students created four posters with the idea that the organization could share its work with the community.

$120,000 + of pro-bono design work generated

Capacity Canada | Annual Report 2020

The 17 non-profits that received a wide range of material through the event this year included: • Canadian Clay and Glass Gallery, Waterloo Region • Child Witness Centre, Waterloo Wellington • Family and Children’s Services of the Waterloo Region Foundation, Waterloo Region • Habitat for Humanity Heartland Ontario • Stonehenge Therapeutic Community, Waterloo Wellington • Strong Start for Learning, Ontario • The Meeting Place Tobermory, Northern Bruce Peninsula • Timmins Learning Centre, Timmins, ON (including Schumacher, South Porcupine, and Porcupine) • Tri-County Mennonite Homes, Waterloo Region & Stratford-Perth • Working Skills Centre, GTA • United Way of Bruce Grey, Grey and Bruce Counties • Arts Council Wood Buffalo, Fort McMurray • Canadian Association of Science Centres, Canada • Empowering Indigenous Women for Stronger Communities, Newfoundland & Labrador • Grand River Hospital Foundation, Waterloo Region • Numus, Region of Waterloo • Sunrise Therapeutic Riding & Learning Centre, Waterloo Wellington

The participants that helped make 2020’s unique CD4SG event possible.

CD4SG also helps participating students gain work experience, and networking skills. It not only boosts student’s skills but also provides a possibility for recruitment in future. “It’s a great networking opportunity for all those who are part of it. In the past, Creative Day for Social Good has led to some great job opportunities for students,” adds Miller. Tatjana Dudas participated in the event for the second time this year. A third-year graphic design student, Conestoga College, she was offered her first freelancing opportunity through CD4SG. “I have been able to immerse myself in what it’s like to work in a studio, under the guidance of great creatives and art directors. Their leadership has helped me learn how to navigate team dynamics, ask the right questions, and think on my feet. It is because of CD4SG that I was offered my first freelancing opportunity at Moore Creative Consulting.” One of the most significant takeaways for some of the students was to be able to do something for social good. “It’s not every day that you get a chance to do something that would have a social impact on the community. I am pleased that I am part of this event,” says Anna Do, George Brown College. She was part of the team that created marketing tools for the Grand River Hospital Foundation. Anna’s team designed a new logo for the Grand River Hospital Foundation. The organization was provided with several different design options to pick from. “It is about creating a brand that would speak to the community and show them how we could support them in these challenging times. The students brought a different perspective to the table, which gave us a chance to be more innovative,” says Mia Huber, Donor Innovation Manager, Grand River Hospital Foundation. It’s a win-win for everyone participating in the event. The charities involved are able to have access to professional resources. The students, on the other hand, get to work on real projects with industry professionals.

Capacity Canada | Annual Report 2020

CD4SG Project Highlights

The Meeting Place Tobermory, Northern Bruce Peninsula Working Skills Centre, GTA

Stonehenge Therapeutic Community, Waterloo Wellington

Building Bridges Between Sectors for Social Good MatchBoard links employees from major corporations with volunteer opportunities on the boards of charitable non-profits. Since its inception in 2011, hundreds of non-profits have benefitted from Capacity Canada’s MatchBoard program. MatchBoard links employees from major corporations with volunteer opportunities on the boards of charitable non-profits, offering participants a chance to support the causes they care about most. The program has successfully matched employees from Manulife, TD, Aecon, and several other corporations to charitable non-profit boards in Toronto, Waterloo Region and surrounding cities and communities. Matches have also been made in Calgary, Halifax, Ottawa and Montreal. Matches include local, provincial, national and international non-profits. With participants benefitting both personally and professionally, the MatchBoard program has continued to grow since its inception. “MatchBoard has been a success story for not only Capacity Canada but also the non-profits and the employees that are matched,” says Cathy Brothers, CEO, Capacity Canada.

As part of the program, Capacity Canada finds the non-profit board that best aligns with the skills, experience and passion of the employee. The employee and the board are then introduced to each other. Capacity Canada then coaches the employee through the process of applying to the board. This year, from governance training to networking, all of Capacity Canada’s events and programs were hosted on a virtual platform. “Since joining the program, I have received extensive governance training and continued support from my connection at Capacity Canada. I was matched with an incredible organization where I can put my skills and experience as a lawyer to great use,” says Andrew Mercer, Counsel, Individual Insurance, at Manulife, who wanted to work with an organization that was driving meaningful change in the local community. Mercer joined the MatchBoard program in June 2019. Soon after, he was matched with Thresholds Homes and Supports based in Kitchener. Mercer is one of approximately 400 employees ‘matched’ with a non-profit board that aligns with their experience and passion.

More than

400

people have been matched.

Employee Impact:

94%

reported a gain of relevant experience.

88% of employees believed they made a meaningful contribution to a non-profit.

Capacity Canada | Annual Report 2020

Comprehensive training and one-on-one sessions are critical to MatchBoard’s success. Once matched with the organization of their interest, participants are encouraged to be part of the governance training to prepare them for their role. “I am impressed with the support and guidance I have received from my connection at Capacity Canada – Don McDermott. He left no stone unturned in matching me with the perfect non-profit board, including preparing me for the interview process. I could not have asked for more,” says Kiki Lin, Director of Strategy, Global Operations at Manulife.

“The people at MatchBoard understood my passion and the skills I brought to the table. They learned about my past experiences and background. They joined the dots together to narrow down on the non-profits that I would be best suited to work with,” adds Lin. For non-profits, the MatchBoard program has resulted in volunteers bringing in significant value to the organization they are matched with in terms of skill set and unique perspective. “It’s difficult to recruit experienced and qualified board members. That’s where MatchBoard comes into the picture. The program ensures both the non-profits and the participants add value to each other. The diversity in perspective is what makes a board rich,” says Peter Szota, Executive Director, Grand River Community

Health Centre (GRCHC). He further adds, “The strength of voluntary governance in health and social agencies is dependent on recruiting qualified board members.” Jennifer Pelchat, Senior Director, Business Program Management Office, Aecon Group Inc., was matched with the GRCHC through the MatchBoard program. “I wanted to work in healthcare and give back to my local community. Don McDermott, my connection at Capacity Canada, understood where my interest was and ensured my expertise was considered,” says Pelchat, who was looking to drive change in her local community. In 2018, an extensive evaluation of the MatchBoard program was carried out. As per the results, the program has had a substantial impact on both the employees and the non-profits they have been matched with. Highly skilled and experienced employees were matched with charitable boards. They did not just bring their expertise to the organization but also their fresh ideas and perspectives. Through the MatchBoard program, stronger networks between local businesses with non-profit organizations were achieved.

“I was coached on interviewing, guided on the organizations that would best align to my capabilities, and also given a deep grounding on the function of boards and the expectation of their members.” — Aoife Sheahan, Associate Vice President, Human Resources, Retail Transformation at TD, matched with the Canadian Mental Health Association

Capacity Canada | Annual Report 2020

MatchBoard Highlights Four participants of the MatchBoard program share their rewarding experiences.

Katherine Macnaughton Katherine Macnaughton had always wanted to serve on a local non-profit board and was considering where to begin. So when a colleague introduced her to the MatchBoard program, Katherine knew it was an opportunity she could not pass! Katherine, the AVP Talent Management & Succession, Manulife, attended informational sessions about MatchBoard organized by Capacity Canada, and since there has been no looking back. “I had been considering different non-profit boards, and I knew where my interest was and what expertise I could lend to the board. But I needed to make those connections to get there,” says Katherine, who joined the MatchBoard program in 2018.

Katherine Macnaughton, AVP Talent Management & Succession, Manulife

In keeping up with her interest, passion and expertise, Katherine was matched with her choice of a non-profit — Immigrant Services Guelph-Wellington. IS-GW offers settlement services to help immigrants fully participate in Canadian life. The organization aims to provide responsive and diverse settlement programs and services to help new Canadians integrate into the community’s social, economic and organizational life. Comprehensive training and one-on-one sessions are critical

to MatchBoard’s success. Once matched with the organization of their interest, participants are encouraged to be part of the governance training to prepare them for their role. “MatchBoard helped me understand the role and responsibility of being a board member. I attended several workshops through Capacity Canada, and the program set me up for success,” says Katherine, who wanted to devote her time in a volunteer capacity that would lead to positive change in her local community. Grateful for the guidance she has received from Capacity Canada, Katherine says it has helped her develop and hone her leadership skills. “While board experience is valuable and helps develop new skills, it also allows us to give back to our community,” she adds. In her role as a board member for Immigrant Services GuelphWellington, Katherine has provided her expertise in human resources. “My skills have enabled the organization to implement better HR practices during this pandemic.” Humbled and impressed by the support she has received through the program, Katherine says she has been encouraging her colleagues to join MatchBoard. “It’s an amazing opportunity for Manulife employees that should not be missed.”

Capacity Canada | Annual Report 2020

MatchBoard Highlights

Andrew Mercer As a Counsel, Individual Insurance, at Manulife, Andrew Mercer was looking for ways to give back to his community. So when he learned about Capacity Canada’s MatchBoard program at Manulife, he jumped at the opportunity.

he wanted to be part of an organization that could use his expertise to support those in need. “I wanted to be matched with a non-profit that might have difficulty finding qualified directors and lawyers.”

Mercer joined the MatchBoard program in June 2019. Soon after, he was matched with Thresholds Homes and Supports based in Kitchener. The non-profit offers a range of mental health and addiction services, including supportive housing, crisis respite, individualized support programs, and more in Kitchener-Waterloo, Cambridge, and Guelph communities.

Comprehensive training and one-on-one sessions are critical to MatchBoard’s success. Once matched with the organization of their interest, participants are encouraged to be part of the governance training to prepare them for their role. “I was both surprised and impressed with how well MatchBoard and Thresholds handled my onboarding and training. I was able to join several board meetings as an observer for a few months leading up to my joining the board. This process helped me get used to the board procedure and the nature of the organization’s work,” adds Mercer.

MatchBoard, a Capacity Canada partnership with Manulife, links Manulife employees with volunteer opportunities on the boards of charitable non-profits. Through the program, Manulife offers its employees a chance to support the causes they care about most. “Since joining the program, I have received extensive governance training and continued support f rom my connection at Capacity Canada. I was matched with an incredible organization where I can put my skills and experience as a lawyer to great use,” says Mercer, who wanted to work with an organization that was driving meaningful change in the local community. While Mercer was open to working with different non-profits,

Andrew Mercer, Counsel, Individual Insurance, Manulife

Mercer credits Manulife for giving him the opportunity to be part of the MatchBoard program. “I have had a great experience with MatchBoard, and I am happy that I was able to be part of this program through Manulife. It’s made a huge difference in my professional life and has helped me gain leadership skills. It has made me feel more a part of the community than ever before,” says Mercer. “I encourage others at Manulife to participate in this program.”

Capacity Canada | Annual Report 2020

MatchBoard Highlights

Cindy Luong Cindy Luong, Marketing Manager, Brand & CSR, Manulife, was keen on working for a cause close to her heart. So when the opportunity arrived, Cindy instantly seized it with both hands. As part of the Corporate Social Responsibility team at Manulife, Cindy was aware of Capacity Canada’s MatchBoard program. When she heard about the information session, she knew she had to attend. Cindy joined the MatchBoard program in 2019. She was later matched with Ernestine’s Women’s Shelter based in Toronto. It’s an organization run by women that provides support and shelter for women and children escaping violence. The shelter supports over 400 women and children from across the GTA through outreach programs, including counselling services and the shelter’s on-site food bank. MatchBoard, a Capacity Canada partnership with Manulife, links Manulife employees with volunteer opportunities on the boards of charitable non-profits. Through the program, Manulife offers its employees a chance to support the needs of Canadians and drive meaningful change in the community. Cindy Luong, Marketing Manager, Brand & CSR, Manulife

“I value the guidance and support I have continued to receive from my connection at Capacity Canada. I was matched with an organization that fits perfectly with my professional skills and passion,” says Cindy, who is ecstatic seeing the immediate impact of her actions while working with the non-profit board.

Cindy recently co-advised the relaunch of a fundraising campaign for Ernestine’s Women’s Shelter, focused on rebranding the initiative to increase reach. The non-profit successfully raised funds exceeding the set goal. “By being on the board, I can have a direct impact on the community. The shelter is a small operation, but it’s having a big impact on the lives of women and young children,” she adds. Governance training and in-person sessions are an essential aspect of the MatchBoard program that directly impacts its success. Once matched with the organization of their interest, participants are encouraged to be part of the governance training to prepare them for their role. “The one-on-one conversations with Capacity Canada’s Executive-in-Residence made it easier to navigate the process while the governance sessions prepared me for my role. For people with no experience, the sessions are a great resource,” says Cindy. Crediting Manulife for the opportunity, Cindy says she strongly believes in the value of sharing our humanity and driving change. “Volunteering on the board fulfills these values,” she adds. “MatchBoard is a great program, and I encourage colleagues to take advantage of it.”

Capacity Canada | Annual Report 2020

MatchBoard Highlights

Kiki Lin Three years ago, Kiki Lin attended one of the information sessions on MatchBoard hosted by Capacity Canada. Inspired by the speakers sharing their experiences, she felt compelled to explore the program. And she has no regrets! Director of Strategy, Global Operations at Manulife, Kiki was matched with Rexdale Community Health Centre. Rexdale CHC believes in a healthy, empowered, and equitable community. It provides access to several different healthcare services to marginalized communities. MatchBoard, a Capacity Canada partnership with Manulife, links Manulife employees with volunteer opportunities on the boards of charitable non-profits. Through the program, Manulife gives its employees a chance to create a lasting and positive impact in Canadian communities. It was important for Kiki to work with an organization in dire need of her expertise while ensuring that she believed in the cause. “The people at MatchBoard understood my passion and the skills I brought to the table. They learned about my past experiences and background. They joined the dots together to narrow down on the non-profits that I would be best suited to work with,” says Kiki, who wanted to put her financial acumen and operational strategy expertise to a good cause.

“My experience with MatchBoard has been phenomenal. The sessions I have attended were informative, and they have helped me understand emerging topics for board governance,” adds Kiki. As part of the MatchBoard program, participants are encouraged to attend governance training to prepare them for their role. Comprehensive training and one-on-one sessions are critical to MatchBoard’s success. Highlighting the value of the support she has received, Kiki says, “I am impressed with the support and guidance I have received from my connection at Capacity Canada. They have left no stone unturned in matching me with the perfect non-profit board, including preparing me for the application process. I could not have asked for more!”

Kiki Lin, Director of Strategy, Global Operations, Manulife

In the past year, Kiki’s work with the board has involved making critical decisions that have led to opening a COVID centre for testing within a short time frame. “I hope more individuals are inspired by my story and decide to enroll for the MatchBoard program. It’s a great opportunity offered by Manulife, and employees should make the most of it.”

Capacity Canada | Annual Report 2020

Rethinking Governance Through Diversity, Inclusion, and Collaboration

Wayne D. Garnons Williams Board Member, Capacity Canada

Irving Washington

Vicki Deal Williams

Nathan Victoria

Executive Director, Online News Association

Chief Staff Officer, Multicultural Affairs, American SpeechLanguage-Hearing Association

Executive Director, Society for Personality Assessment

Over 100 people came together on a virtual platform to pursue their common goal of social good. Since 2009, Capacity Canada has hosted Manulife Board Governance BootCamps to help board leaders and top administrators better understand their roles in the operation of charitable non-profits. The opening night of the three-day BootCamp is followed by two days of sessions and talks focused on board governance in non-profit organizations. For the first time in its history, our most recent BootCamp was held virtually on November 5, 6 and 7, 2020. Over 100 people came together on a virtual platform to pursue their shared goal of social good. The BootCamp kick-started with a keynote panel discussion on diversity, inclusion, and equity. The three speakers on the panel included Irving Washington, Executive Director, Online News Association, Vicki Deal Williams, Chief Staff Officer

of Multicultural Affairs, American Speech-LanguageHearing Association, and Nathan Victoria, Executive Director of the Society of Personality Assessment. The discussion focused on critical aspects of diversity and inclusion and questioned whether leading organizations and their boards were taking enough steps to be diverse and inclusive. “Many organizations struggle with where to start. The key to diversity, inclusion, and equity is commitment,” said Washington, who went on to share his organization’s journey of moving from being “colour blind” to having one of the most diverse boards. The sessions and the talks during the BootCamp are focused on challenges, what next, and how to overcome these challenges. Participants get a chance to hear others’ perspectives and the different ways of tackling situations on a board for better governance.

Another one of our highly-anticipated panel discussions this year was focused on ‘Collaborative Affordable Housing Initiatives’. This session’s goal was to widen views and understanding about collaborating in the broader public good approaches using affordable housing projects as an example. “It’s critical that we start to work a lot more together than we have in the past. We really have to get over ourselves. It’s not about my organization or me, and it’s not about recognition. It’s about doing something for everybody else. It’s about the community. We need to accept that we are all in this together, and we will make this place better if we all work together,” said Laurie Kitchen, Board Member, Trillium Lutheran Church.

Capacity Canada | Annual Report 2020

More than

leaders and top administrators have participated in BootCamps since 2009.

non-profits have benefitted from invaluable training provided through Capacity Canada’s Manulife Board Governance BootCamps.

1600

800

The panel highlighted that collaboration in high-value, cost-effective and sustainable affordable housing with supports is possible when people work together for shared long-term benefits. “There is a growing shift on the boards of non-profit organizations to move away from what is best for their specific organization. Increasingly, boards are focusing on systems thinking and are moving towards a larger commitment to common causes. The board seeks opportunities that revolve around envisioning how the whole community can be served better through collaboration. And, this collaboration is not always with the usual suspects. The panel discussion at Capacity Canada’s Governance BootCamp is a frank and hopeful analysis of organizations working together to bring about innovative change,” said Cathy Brothers, CEO, Capacity Canada. On March 5, 2021, graduates from our BootCamp gathered to share their work. They followed-up on their assignments that they had been working on over the past three months.

Capacity Canada also conducted a post-survey for the BootCamp this year. The participants reported gaining several valuable insights into board governance as a direct impact of the sessions. One of the participants noted, “BootCamp motivated me to rethink how we do things in governance. I have a clearer understanding of what is expected from me and what is expected from the board. I have also opened my mind to different angles and insights to governance.” The BootCamp is intended to tackle those issues which have the most significant impact on overall board effectiveness and good governance. It’s a valuable way for board members to achieve a greater impact in their communities. Since its inception, more than 1000 leaders and top administrators from over 500 non-profits have benefitted from invaluable training provided through Capacity Canada’s Manulife Board Governance BootCamps.

Capacity Canada | Annual Report 2020

Suncor Energy Foundation Honoured with Social Innovation Award Capacity Canada made a donation to the non-profit Indspire to empower one indigenous youth in Canada to pursue higher education. In 2008, on the 10th Anniversary of the board governance BootCamp, Capacity Canada issued its first Social Innovation Award. The purpose of honouring organizations with the award was to raise the profile and quality of social innovation across Canada and the state of the field internationally. This year, the Suncor Energy Foundation was recognized for its work and awarded Capacity Canada’s prestigious Social Innovation Award. It was presented on the opening night of the 12th Manulife Board Governance BootCamp on November 5, 2020. As part of the award, Capacity Canada made a donation to Indspire on behalf of the Suncor Energy Foundation. Indspire is an Indigenous national charity that invests in the education of First Nations, Inuit and Métis people for the long-term benefit of these individuals, their families and communities. In partnership with Indigenous, private and public sector stakeholders, Indspire educates, connects and invests in Indigenous people so they will achieve their highest potential. The donation is to empower one indigenous youth in Canada to pursue higher education. Indspire has created a bursary to support this endeavour.

“For more than ten years, Capacity Canada has partnered with Suncor Energy Foundation in nurturing resilience and innovation in communities across Canada. The vision and generosity of Suncor Energy Foundation have inspired all aspects of our capacity-building work,” said Cathy Brothers, CEO, Capacity Canada. The Suncor Energy Foundation (SEF) was recognized for using social innovation to build healthier communities and improve the quality of life. The award was presented to Kimberly Nordbye and Kelli Stevens of SEF by Joe Sehl, Board Member, Capacity Canada. “We are always thinking of ways to work more closely with the non-profit sector to develop more programs and services to drive societal change,” said Nordbye, who has been with Suncor Energy Foundation for over 20 years. The first recipient of this award was Manulife for its commitment to building a culture of leadership and innovation across Canadian social purpose organizations.

Capacity Canada | Annual Report 2020

Two Non-Profits Honoured with Manulife Governance BootCamp Award Extend-A-Family Waterloo Region and St. John’s Status of Women Council / Women’s Centre were named the two winners this year. Every year, Capacity Canada invites nominations from graduates of Manulife Board Governance BootCamp for the Excellence in Board Governance Award and admission to the Board of Directors Hall of Fame. For the first time in its history, two non-profits were selected as the recipients of the award this year and were honoured with a prize of $5,000 each. ExtendA-Family Waterloo Region and St. John’s Status of Women Council / Women’s Centre were named the two winners of the Manulife Governance Excellence Award this year. The award was presented at the opening night of the 12th Manulife Board Governance BootCamp on November 5. “It would not have been possible to announce a second award if it wasn’t for the generous support Capacity Canada has received from Manulife and Suncor Energy Foundation,” said Cathy Brothers, CEO, Capacity Canada.

As part of the application, nominees must demonstrate how they have applied specific learning from their BootCamp experience to their board practices. Additionally, they are asked to build a case for why they deserve this award. “Winning this award means recognition for how far the organization has come in a short time in terms of improving its governance structures while still holding true to our feminist, anti-oppression and harm reduction values. Overall, it highlights the wonderful work of our volunteer board,” said Laura Winters, Executive Director, St. John’s Status of Women Council / Women’s Centre. Founded in 1972, the St. John’s Status of Women Council / Women’s Centre is a feminist organization that has been working to achieve equality and justice through political activism, community collaboration and the creation of a safe and inclusive space for all women in the St. John’s area. Winters further added they are excited to be able to spend the award funds to continue their work in the area of governance.

Extend-A-Family Waterloo Region, the second recipient of the award, was founded in 1981 with the goal of creating a community where everyone belongs. The organization champions an inclusive community for all by working with people with disabilities, their networks and the broader community. “The award will boost the confidence of our board members, donors, and funders. We believe excellence starts at the top, and our board has been extremely committed to the BootCamp,” said Allan Mills, Executive Director, Extend-A-Family Waterloo Region. For any non-profit, the board plays a critical role in making a positive impact as it advances an organization’s mission. Over the years, Capacity Canada’s Manulife Governance BootCamp has supported over 800 participants in understanding their duties and roles as non-profit board members. At the end of every BootCamp, each participant leaves the program with a plan for tackling opportunities for governance improvement.

Capacity Canada | Annual Report 2020

Kathi Dodson, Accountant, Capacity Canada

2020 Audited Statement of Operations INCOME

2020 2019

Grants Donations Fee for Service Federal Wage and Rent Subsidies Interest Income

$470,845 167,086 170,214 127,243 3,946

$692,381 216,274 223,190 8,723 6,429

Total Income

$939,334 $1,147,006

EXPENSES Salaries & Benefits Contracted Services Administration Meetings & Conferences Educational Events Technology Marketing & Promotion Professional Fees Gifts to Other Charities Amortization of Property & Equipment

$393,897 220,009 46,009 4,890 61,254 55,412 8,153 13,284 11,326 2,746

$430,672 451,959 52,238 57,673 60,762 43,403 7,456 11,580 6,080 2,156

Total Expenses Excess (Deficit) of Income over Expenses Net Assets - Beginning of the Year Net Assets - End of the Year

$816,980 $122,354 $144,452 $266,806

$1,123,979 $23,027 $121,425 $144,452

Capacity Canada | Annual Report 2020

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AD RE

Proje ct

Thank You to Our Supporters!

cy Litera

An agency of the Government of Ontario Un organisme du gouvernement de l’Ontario

Twin City Dwyer Printing Co. Ltd.

Capacity Canada | Annual Report 2020

Thank You to Our Supporters! (cont.)

Moira Taylor

Vivian Zochowski

Lisa Allen

Janine & Tony Giovinazzo

Dorothee Retterath

Habitat for Humanity Waterloo Region

Maythew Reynolds

Sandra Hanmer

Fred Galloway

Chris & Lynn Howlett Dave & Jan Jaworsky Kawasaki Disease Canada Bob King Joanna & Ray Lohrenz Susan Malcolmson Tom Matulis David McCammon Joe-Ann McComb

Matt Miller

Laura Manning

Elizabeth Heald

Chris & Lynn Howlett

Microsoft Matt & Anita Miller Jamie Moffat

Christian Aagaard

Diana Chan

Lisa Allen

Gerald Cheng

Raymond Applebaum

Community Sector Council Newfoundland and Labrador

Bob & Judy Astley Jeanette Bancarz Alison Boyd Cathy & John Brothers Alex & Trish Brown

Machelle & Tony Denison Mandy Dennison

Tracy & Kevin Elop Steve Farlow

Kathy Mortimer Kathie Must

Lyn Royce Jennifer Rush Joe Sehl Mary Sehl Senstar Jason Shim Alison Sims Glenn Smith Diane Stanley-Horn Stephen Swatridge Steven Taschuk Moira & Roger Taylor Marion Thomson Howell Jane Tuer Doug Tweddle

Judy Nairn

United Way Waterloo Region Communities

Kevin Nunn

Peter Vaillancourt

Eugenio Dimira

Food Bank of Waterloo Region

Kathi Dodson

Sunny Field

Kelly-Sue Oberle

Jennifer Vasic

Michael Doughty

FuseSocial

Lori Payne

Rose Vogt

Ruth Cruikshank

Emmanuel at Brighton Child Care

Fred & Beverly Galloway

Hilary Purvis

Karin Voisin

Deborah Currie

Randell Earle

Tom Galloway

Paul Rabb

Bin Wen

Wayne Garnons-Williams

Terry Reidel

Vivian Zochowski

Megan Conway & Cameron Scott Bill Creighton

Capacity Canada | Annual Report 2020

Capacity Team Members Cathy Brothers CEO

Executives in Residence

Andrew Wilding

Lisa Allen

Director of Operations

Megan Conway

Nasreen Director of Communications

Marion Thompson Howell

Nasreen

Executive-in-Residence,

Senior Technology Specialist

Executive-in-Residence

Director of Communications

Andrew Wilding

Don McDermott

Fred Galloway

Director of Operations

Executive-in-Residence

Volunteer

Ruth Cruikshank David Drewe Steve Farlow Dianne Fehr

Senior Technology Specialist

Fred Galloway

Public Relations Coordinator

Graham Roe

Pierre Cote

Graham Roe Alison Beveridge

Moira Taylor, Karin Voisin

Janine Giovinazzo Sandra Hanmer Bob King

Bob Nieboer

Conestoga College Public Relations Students

John King

Lori Payne

Alison Beveridge

Special Projects Manager

Sue Radwan

Wes Gough

Lyn Royce

Hillary Wetherall

Stephen Swatridge

Nelson Chukwuma

Moira Taylor

Geordie Farrell

Liz Dennis

Marion Thomson Howell

Kayla Sutherland

Hugh Munro

Jennifer Vasic

Joy Struthers

Kathi Dodson Accountant

Designers in Residence

Don McDermott Matt Miller

Capacity Canada | Annual Report 2020

capacitycanada.ca

295 Hagey Boulevard

519-513-2606 866-317-1992

Accelerator Centre Waterloo, ON N2L 6R5

Charity No. 81658 9287 RR0001

Capacity Canada 2020 Annual Report

Articles inside

Introducing the First Recipient of the Chris Howlett Award

Two Non-Profits Honoured with Manulife Governance BootCamp Award

Suncor Energy Foundation Honoured with Social Innovation Award