6 Strategies for Pivoting to Value-Based Care BY W I L L DA I N E S , M D , A N D DAV E H E N R I K S E N
Transitioning from volume to value requires vast operational changes. In 2019, Intermountain Healthcare launched Castell, a comprehensive health services company that helps providers, payers, health systems, and accountable care organizations achieve success in value-based care. Since then, Castell has helped Intermountain Medical Group succeed in valuebased care by focusing on chronic disease management and prevention in the highest risk patients. Using Intermountain Healthcare’s Reimagined Primary Care model, Castell has supported these patients by bringing together care capabilities developed across Intermountain over the course of the past 10 years and extending them across a landscape of owned and affiliated provider groups. Getting value-based care right requires significant investment, commitment, and flexibility across organizations. Under Reimagined Primary Care, Castell identified and implemented the following strategies and changes:
Will Daines, MD
1. Align provider panels with at-risk patients. Restructuring panels can be difficult at first, but it is a necessary first step to move into valuebased care. There must be enough value-based lives in a provider’s panel to make the changes worth the effort. 2. Restructure teams and workflows. After panels have been aligned, teams need to be restructured and properly resourced to succeed in this different model of care. Core workflows and processes need to be adjusted and adopted to operationalize this. Castell’s Care Traffic Control model brings teams together in daily huddles to coordinate patient outreach, the closing of care gaps, and the transitioning of care needs. 3. Educate providers and teams. It takes a village to succeed in value. Ensure that everyone is equipped to participate in this team effort by educating them about the core tenets of value-based care, no matter how big or small of a role they will play. 4. Deploy novel technologies. Castell’s “secret sauce” is the ability to integrate multiple data sets and overlay advanced algorithms to harness and unlock the power of this data. 5. Embed real-time insights. Real-time, actionable insights need to be incorporated into teams’ daily workflows. Castell’s predictive analytics enable providers to focus on who should be on their schedule—and pivot toward preventive, holistic care rather than episodic treatment.
Dave Henriksen
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Implementing these changes has resulted in financial and clinical success across Intermountain Medical Group.”
6. Align incentives. Financial incentives need to be aligned across the continuum between multiple payers and provider groups. Through Reimagined Primary Care, Castell has been able to align these incentives and fine-tune payer contracting and provider compensation. continued on page 42 38 l JOURNAL OF AMERICA’S PHYSICIAN GROUPS
Fall/Winter 2021
